Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Responsibilities
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Salary : Rs. 3.0 - Rs. 4.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance