Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that specializes in providing comprehensive solutions across various sectors, ensuring efficiency and innovation in operations.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets to ensure accurate tracking, tagging, maintenance, and reporting of physical IT assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management is required.
Develop and implement strategies for effective asset lifecycle management.
Collaborate with cross-functional teams to enhance asset tracking processes.
Conduct regular audits to ensure compliance with asset management policies.
Provide training and support to team members on asset management best practices.
Analyze asset data to identify trends and recommend improvements
Responsibilities
Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that specializes in providing comprehensive solutions across various sectors, ensuring efficiency and innovation in operations.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets to ensure accurate tracking, tagging, maintenance, and reporting of physical IT assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management is required.
Develop and implement strategies for effective asset lifecycle management.
Collaborate with cross-functional teams to enhance asset tracking processes.
Conduct regular audits to ensure compliance with asset management policies.
Provide training and support to team members on asset management best practices.
Analyze asset data to identify trends and recommend improvements
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance system performance and user experience.
Document client interactions and resolutions to improve future support processes.
Engage in continuous learning to deepen your understanding of the systems and applications.
Contribute to team meetings with insights and suggestions for improving service delivery
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance system performance and user experience.
Document client interactions and resolutions to improve future support processes.
Engage in continuous learning to deepen your understanding of the systems and applications.
Contribute to team meetings with insights and suggestions for improving service delivery
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to improve processes and share knowledge.
Stay updated on product features and industry trends to provide informed support."
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to improve processes and share knowledge.
Stay updated on product features and industry trends to provide informed support."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Responsibilities
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: • Receive, review, and process vendor invoices in the ERP system.
• Verify accuracy of invoice details such as pricing, quantities, tax codes, and purchase order matching (2-way / 3-way as applicable).
• Ensure proper approvals are obtained in line with company policies.
• Process payments via cheque, bank transfer, or other approved methods, ensuring timely disbursement.
• Reconcile vendor statements and resolve discrepancies or disputes promptly.
• Collaborate with Procurement, Vendor Management, and other departments to address invoice or payment issues.
Responsibilities
Shift timings – US Shift timings – 5PM IST to 2.30AM IST
WFH or WFO – Hybrid
Salary : Rs. 15,600.0 - Rs. 20,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. A typical day involves collaborating with cross-functional teams to design user experiences, writing backend code, and utilizing innovative technologies to deliver solutions that enhance client services. You will engage in problem-solving discussions and contribute to an agile environment focused on continuous improvement and adaptation to new challenges.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Collaborate with team members to design and implement new features.
- Engage in code reviews to ensure quality and adherence to best practices.
- Assist in troubleshooting and debugging issues to enhance system performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Java Full Stack Development.
- Good To Have Skills: Experience with modern web frameworks and libraries.
- Familiarity with RESTful APIs and microservices architecture.
- Understanding of database management systems and SQL.
- Experience with version control systems such as Git.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.
Roles & Responsibilities:
- Provide Level 1 (L1) Technical Support through the IT Service Desk.
- Assist users in troubleshooting and resolving technical issues efficiently and effectively.
- Log and document client interactions, issues, and resolutions in the ITSM tool.
- Collaborate with team members to improve service delivery and enhance overall client experience.
Professional & Technical Skills:
- Proficiency in Service Desk Management.
- Solid understanding of incident management processes.
- Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
- Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
- Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
- Experience supporting remote users and using remote troubleshooting tools.
- Excellent verbal communication skills with a neutral accent.
- Strong written communication skills, including proper email etiquette.
- Effective problem-solving and analytical skills.
- Strong customer service orientation.
- Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
Support Type & Working Hours:
- Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
- Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
- Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
- Work Schedule: Five-day work week, with weekly offs determined by the shift roster.
Responsibilities
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
