Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Salary : Rs. 3,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Manage billing of Services rendered by customer including invoice creation, Invoice upload, Invoice delivery, Invoice consolidation, Spreadsheet creation.
Responsibilities
Job Description:
Required people to work in US Market, with good communication skill, basic MS office knowledge
Shift time – 5:00PM – 2:30 AM (US shift)
Work mode(WFH/WFO) - WFH
Salary : Rs. 15,200.0 - Rs. 18,564.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure timely resolution of client concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong communication skills to effectively interact with clients and team members.- Ability to analyze and troubleshoot technical issues efficiently.- Familiarity with ticketing systems and service desk operations. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure timely resolution of client concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong communication skills to effectively interact with clients and team members.- Ability to analyze and troubleshoot technical issues efficiently.- Familiarity with ticketing systems and service desk operations. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your role requires exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document client interactions and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Familiarity with ticketing systems and incident management processes.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your role requires exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document client interactions and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Familiarity with ticketing systems and incident management processes.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Desktop support engineer
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users’ system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Responsibilities
Job Description: Desktop support engineer
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users’ system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving
Shift timing 7pm to 4.30am IST
Hybrid model
Responsibilities
Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving
Shift timing 7pm to 4.30am IST
Hybrid model
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
Work you’ll do
Provide day-to-day support on Learning Platform administration, specializing as an
admin role in the SABA cloud (LMS), should work as part of an extended team for internal
clients.
• Provide expertise services on Catalog management, session & roster management
along with advance administration and reporting to the clients
• Efficiently answer queries in the areas of content, learning organization and contacts,
where to find learning information?
• Supports learning initiatives and solutions, conducts ad-hoc research, meets
timelines and ensures quality on deliverables.
• Redirect inquiries about systems and functionality to appropriate resources within a
tracking system.
• Participate in Testing of new features in LMS as and when required
• Requires awareness and understanding of knowledge related to one or more of the
following areas:
- learning systems, data analysis and reporting,
- E-learning and classroom creations and support,
• Apply basic knowledge of systems and procedures to perform requirements of
positions. Implement and help to develop processes and standards. Assignments are
routine but require analytical thinking skills.
• Judgment is required in developing and applying procedures. Work may involve
some project responsibilities which involve gathering, collating, tracking and
summarizing data, independently or as part of a team. Interactions with others
involve regularly exchanging information through discussion, elaboration, and
cooperation with others.
• Nature of work requires some supervision. Exercises some latitude and independent
judgment within established procedures and timeframes
• Maintain network of contacts and collaborate with internal and external teams
Qualifications
Skills
• Graduation
• Upto 2 years of corporate experience
• Preferred experience in Learning and Development
Required:
• Must have good verbal and written communication skills
• Should have knowledge of email etiquette
• Should have intermediate knowledge of excel and should be able to read data and
use the excel features like sorting, removing duplicates, filtering , lookups
• Should have experience of handling cases/tickets
• Should have ability to team with others
• Should have ability to interact well with internal clients and understand their
requirements
• Should be able to prioritize time and tasks
Responsibilities
Job Description:
Work you’ll do
Provide day-to-day support on Learning Platform administration, specializing as an
admin role in the SABA cloud (LMS), should work as part of an extended team for internal
clients.
• Provide expertise services on Catalog management, session & roster management
along with advance administration and reporting to the clients
• Efficiently answer queries in the areas of content, learning organization and contacts,
where to find learning information?
• Supports learning initiatives and solutions, conducts ad-hoc research, meets
timelines and ensures quality on deliverables.
• Redirect inquiries about systems and functionality to appropriate resources within a
tracking system.
• Participate in Testing of new features in LMS as and when required
• Requires awareness and understanding of knowledge related to one or more of the
following areas:
- learning systems, data analysis and reporting,
- E-learning and classroom creations and support,
• Apply basic knowledge of systems and procedures to perform requirements of
positions. Implement and help to develop processes and standards. Assignments are
routine but require analytical thinking skills.
• Judgment is required in developing and applying procedures. Work may involve
some project responsibilities which involve gathering, collating, tracking and
summarizing data, independently or as part of a team. Interactions with others
involve regularly exchanging information through discussion, elaboration, and
cooperation with others.
• Nature of work requires some supervision. Exercises some latitude and independent
judgment within established procedures and timeframes
• Maintain network of contacts and collaborate with internal and external teams
Qualifications
Skills
• Graduation
• Upto 2 years of corporate experience
• Preferred experience in Learning and Development
Required:
• Must have good verbal and written communication skills
• Should have knowledge of email etiquette
• Should have intermediate knowledge of excel and should be able to read data and
use the excel features like sorting, removing duplicates, filtering , lookups
• Should have experience of handling cases/tickets
• Should have ability to team with others
• Should have ability to interact well with internal clients and understand their
requirements
• Should be able to prioritize time and tasks
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
