Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Responsibilities
Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Responsibilities
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will provide first and second level technical support for infrastructure, systems, and applications in production and development environments. The role involves serving as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include developing infrastructure knowledge, following established procedures, identifying recurring issues, collaborating with team members, and maintaining incident documentation. Beginner proficiency in Service Desk Management is required. When sourcing candidates, look for strong diagnostic and troubleshooting abilities, excellent communication skills to interface with users, and a demonstrated ability to work collaboratively in team environments.
Responsibilities
As an Infra Tech Support Practitioner, you will provide first and second level technical support for infrastructure, systems, and applications in production and development environments. The role involves serving as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include developing infrastructure knowledge, following established procedures, identifying recurring issues, collaborating with team members, and maintaining incident documentation. Beginner proficiency in Service Desk Management is required. When sourcing candidates, look for strong diagnostic and troubleshooting abilities, excellent communication skills to interface with users, and a demonstrated ability to work collaboratively in team environments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications across production and development environments. The role serves as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include maintaining service stability, building technical knowledge, participating in problem-solving discussions, and developing service desk process expertise. Candidates should demonstrate beginner proficiency in Service Desk Management, strong communication skills, attention to detail, and the ability to collaborate effectively with team members. When sourcing, prioritize candidates with foundational IT support experience, service desk familiarity, and a willingness to learn infrastructure concepts; look for strong customer-facing skills and problem-solving ability in technical environments.
Responsibilities
The Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications across production and development environments. The role serves as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include maintaining service stability, building technical knowledge, participating in problem-solving discussions, and developing service desk process expertise. Candidates should demonstrate beginner proficiency in Service Desk Management, strong communication skills, attention to detail, and the ability to collaborate effectively with team members. When sourcing, prioritize candidates with foundational IT support experience, service desk familiarity, and a willingness to learn infrastructure concepts; look for strong customer-facing skills and problem-solving ability in technical environments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Join the IT Operations team as an IT Customer Service Representative supporting Cross Client's consulting services. You will manage delivery for IT production systems and services, handling incident, issue, and outage management with a focus on seamless IT operations. The role requires intermediate proficiency in Microsoft Windows Desktop Management and strong customer service skills. You'll collaborate across teams, document incidents, and identify process improvements while building technical knowledge. Look for candidates with IT support experience, strong problem-solving abilities, and a commitment to continuous learning in IT operations.
Responsibilities
Join the IT Operations team as an IT Customer Service Representative supporting Cross Client's consulting services. You will manage delivery for IT production systems and services, handling incident, issue, and outage management with a focus on seamless IT operations. The role requires intermediate proficiency in Microsoft Windows Desktop Management and strong customer service skills. You'll collaborate across teams, document incidents, and identify process improvements while building technical knowledge. Look for candidates with IT support experience, strong problem-solving abilities, and a commitment to continuous learning in IT operations.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
This role provides first and second level technical support for infrastructure, systems, and applications in both production and development environments. The Infra Tech Support Practitioner serves as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include understanding infrastructure and application environments, following established support procedures, identifying recurring issues for process improvement, collaborating with team members, and maintaining accurate incident documentation. When sourcing for this role, look for candidates with Service Desk Management experience, strong diagnostic and troubleshooting capabilities, and demonstrated ability to work effectively in team-based support environments.
Responsibilities
This role provides first and second level technical support for infrastructure, systems, and applications in both production and development environments. The Infra Tech Support Practitioner serves as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include understanding infrastructure and application environments, following established support procedures, identifying recurring issues for process improvement, collaborating with team members, and maintaining accurate incident documentation. When sourcing for this role, look for candidates with Service Desk Management experience, strong diagnostic and troubleshooting capabilities, and demonstrated ability to work effectively in team-based support environments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
This role provides first and second level technical support for infrastructure, systems, and applications across production and development environments. The Infra Tech Support Practitioner serves as the primary interface with users and clients, diagnosing and resolving issues related to infrastructure, operating systems, networks, and application platforms. The position requires beginner proficiency in Service Desk Management and a commitment to building technical knowledge while contributing to team problem-solving and continuous improvement initiatives. When sourcing candidates, prioritize those with demonstrated customer service excellence, strong troubleshooting abilities, and a willingness to learn infrastructure technologies; look for individuals who can communicate technical concepts clearly to non-technical users and show initiative in expanding their technical skill set.
Responsibilities
This role provides first and second level technical support for infrastructure, systems, and applications across production and development environments. The Infra Tech Support Practitioner serves as the primary interface with users and clients, diagnosing and resolving issues related to infrastructure, operating systems, networks, and application platforms. The position requires beginner proficiency in Service Desk Management and a commitment to building technical knowledge while contributing to team problem-solving and continuous improvement initiatives. When sourcing candidates, prioritize those with demonstrated customer service excellence, strong troubleshooting abilities, and a willingness to learn infrastructure technologies; look for individuals who can communicate technical concepts clearly to non-technical users and show initiative in expanding their technical skill set.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Join the IT Operations team as an IT Customer Service Representative supporting the Mumbai Ops - Shared project for Cross Client, a multi-sector service provider. This role focuses on managing delivery for IT production systems and services, including incident, issue, and outage management with investigation and restoration efforts. You'll need advanced proficiency in Microsoft Windows Desktop Management and strong problem-solving skills. The ideal candidate will demonstrate attention to detail, effective stakeholder communication, and the ability to contribute to continuous improvement initiatives while building comprehensive knowledge of IT production systems.
Responsibilities
Join the IT Operations team as an IT Customer Service Representative supporting the Mumbai Ops - Shared project for Cross Client, a multi-sector service provider. This role focuses on managing delivery for IT production systems and services, including incident, issue, and outage management with investigation and restoration efforts. You'll need advanced proficiency in Microsoft Windows Desktop Management and strong problem-solving skills. The ideal candidate will demonstrate attention to detail, effective stakeholder communication, and the ability to contribute to continuous improvement initiatives while building comprehensive knowledge of IT production systems.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Electronics/Electrical/Mechanical /IT with Graduation (BE/BTech) background focus on CAN, UDS, Tool Testing Knowledge/ Experience: 1. Cybersecurity Implementation & Support o Strong understanding of cybersecurity fundamentals including: ♣ CIA Triad (Confidentiality, Integrity, Availability) ♣ PKI (Public Key Infrastructure) ♣ Certificate Authority (CA) and certificate lifecycle management ♣ Secure certificate distribution and validation for tools and ECUs o Support cybersecurity implementation in diagnostic tools and ECU communication o Understanding of secure communication concepts in automotive environments 2. Automotive Protocol & ECU Knowledge o Hands-on knowledge of automotive communication protocols: ♣ CAN, UDS, LIN, XCP o Understanding of ECU architecture and diagnostics workflow o Experience working with diagnostic tools: ♣ DTS Monaco, Diagnostic Link (DL), EDLS, ODX Studio, Candela Studio Work content: 3. Stakeholder Interaction o Regularly communicate with engineering, production, and aftersales teams to understand ECU cybersecurity-related issues and resolve it within SLA. o Coordinate with ECU owners, tool owners, diagnostic tool users (global teams), and workshop users to troubleshoot and fix issues. o Coordinate with development team to enhance the product quality to satisfy the customer requirements. ________________________________________ 4. Soft Skills o Good communication and interpersonal skills o Ability to work in cross-functional and global teams (Europe, DTNA , Japan, India..etc) 5. Work Flexibility o Willingness to work in night, Morning & Afternoon shifts.
Responsibilities
Electronics/Electrical/Mechanical /IT with Graduation (BE/BTech) background focus on CAN, UDS, Tool Testing Knowledge/ Experience: 1. Cybersecurity Implementation & Support o Strong understanding of cybersecurity fundamentals including: ♣ CIA Triad (Confidentiality, Integrity, Availability) ♣ PKI (Public Key Infrastructure) ♣ Certificate Authority (CA) and certificate lifecycle management ♣ Secure certificate distribution and validation for tools and ECUs o Support cybersecurity implementation in diagnostic tools and ECU communication o Understanding of secure communication concepts in automotive environments 2. Automotive Protocol & ECU Knowledge o Hands-on knowledge of automotive communication protocols: ♣ CAN, UDS, LIN, XCP o Understanding of ECU architecture and diagnostics workflow o Experience working with diagnostic tools: ♣ DTS Monaco, Diagnostic Link (DL), EDLS, ODX Studio, Candela Studio Work content: 3. Stakeholder Interaction o Regularly communicate with engineering, production, and aftersales teams to understand ECU cybersecurity-related issues and resolve it within SLA. o Coordinate with ECU owners, tool owners, diagnostic tool users (global teams), and workshop users to troubleshoot and fix issues. o Coordinate with development team to enhance the product quality to satisfy the customer requirements. ________________________________________ 4. Soft Skills o Good communication and interpersonal skills o Ability to work in cross-functional and global teams (Europe, DTNA , Japan, India..etc) 5. Work Flexibility o Willingness to work in night, Morning & Afternoon shifts.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
