As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with team members and adapting to evolving project needs are integral parts of the daily workflow, fostering innovation and continuous improvement in software development.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.
- Assist in documenting software designs and development processes to maintain clarity and knowledge sharing.
- Support junior team members by providing guidance and sharing best practices to enhance overall team performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in API Testing.
- Experience in designing and executing comprehensive test cases for application programming interfaces to ensure functionality and reliability.
- Familiarity with automated testing tools and frameworks to streamline the testing process and improve accuracy.
- Ability to analyze test results and identify defects or inconsistencies in software behavior.
- Strong understanding of software development life cycle and quality assurance principles.
- Capability to work with development teams to troubleshoot and resolve issues related to API integration and performance.
Additional Information:
- The candidate should have minimum 3 years of experience in API Testing.
- This position is based at our BDC7B - SEZ office.
- A 15 years full time education is required."
Responsibilities
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with team members and adapting to evolving project needs are integral parts of the daily workflow, fostering innovation and continuous improvement in software development.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.
- Assist in documenting software designs and development processes to maintain clarity and knowledge sharing.
- Support junior team members by providing guidance and sharing best practices to enhance overall team performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in API Testing.
- Experience in designing and executing comprehensive test cases for application programming interfaces to ensure functionality and reliability.
- Familiarity with automated testing tools and frameworks to streamline the testing process and improve accuracy.
- Ability to analyze test results and identify defects or inconsistencies in software behavior.
- Strong understanding of software development life cycle and quality assurance principles.
- Capability to work with development teams to troubleshoot and resolve issues related to API integration and performance.
Additional Information:
- The candidate should have minimum 3 years of experience in API Testing.
- This position is based at our BDC7B - SEZ office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 2,17,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a strong understanding of the operating models and processes to ensure consistent and reliable support delivery.
Execute clearly defined technical support tasks with attention to detail and quality to maintain service excellence.
Identify and report recurring issues to contribute to continuous improvement initiatives within the team.
Collaborate effectively with colleagues and stakeholders to enhance communication and problem resolution.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a strong understanding of the operating models and processes to ensure consistent and reliable support delivery.
Execute clearly defined technical support tasks with attention to detail and quality to maintain service excellence.
Identify and report recurring issues to contribute to continuous improvement initiatives within the team.
Collaborate effectively with colleagues and stakeholders to enhance communication and problem resolution.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
* Job Title: Business Operations New Associate
* Job Level: Level 13 (Business operations New Associate)
* Job Family: Operations / Service Desk / Learning Support
* Location: Bengaluru, India
* Work Model: Rotational shifts (As per business requirement) with Rotational week off
Job Summary
* The role acts as the first point of contact (SPOC) for learners, managing queries, resolving issues, and ensuring a seamless learner experience through timely and quality-driven ticket resolution.
* This role operates within a centralized, multi-channel support model leveraging ServiceNow, portal intake
Responsibilities
Qualifications
* Education: Any Graduation
* Experience: Freshers
Skills & Competencies
Technical Skills
* Service desk / ticketing tool experience (ServiceNow)
* Basic understanding of learning platforms
* MS Office (Outlook, Excel)
Core Competencies
* Strong customer service orientation
* Effective communication (written & verbal)
* Problem-solving and analytical skills
* Attention to detail
Behavioral Competencies
* Team collaboration
* Adaptability and flexibility
* Learning agility
* Ability to work under SLA-driven environment
Work Environment
* Global, high-volume support environment
* Multi-channel query handling
* Rotational shifts required
* Collaboration with cross-functional
Career & Growth Opportunities
* Exposure to enterprise learning ecosystems
* Participation in learning transformation and automation initiatives
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities:
* Coordinate with hiring managers and business teams to understand open positions and candidate requirements.
* Create and post effective job advertisements on various job portals.
* Source candidates through Naukri, LinkedIn and other resume databases.
Responsibilities
* Actively reach out to relevant candidates and explain job opportunities.
* Screen and shortlist candidates based on role requirements.
* Conduct initial telephonic screening and coordinate interviews.
* Schedule interviews and follow up with candidates and hiring teams.
* Achieve recruitment targets and meet agreed timelines.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a clear understanding of established processes and contribute to delivering high-quality technical support.
Independently resolve common technical issues while seeking guidance for more complex challenges.
Recognize recurring patterns in support requests to improve response efficiency and user satisfaction.
Collaborate effectively with team members to enhance overall service delivery and support outcomes.
Continuously expand technical knowledge to support evolving infrastructure and application environments."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a clear understanding of established processes and contribute to delivering high-quality technical support.
Independently resolve common technical issues while seeking guidance for more complex challenges.
Recognize recurring patterns in support requests to improve response efficiency and user satisfaction.
Collaborate effectively with team members to enhance overall service delivery and support outcomes.
Continuously expand technical knowledge to support evolving infrastructure and application environments."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
