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Job Description

•Providing excellent customer service support to customers during every single interaction •Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for the product (Laptops,Desktops,Printer etc) •Assisting end users to avoid or reduce problem occurrences

Responsibilities

Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ and India) •Engaging support as needed to ensure SLA demands are met . •Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement •Proactively assisting internal or externalbusinesses and end users to avoid or reduce problem occurrence. •Providing direction and guidance to process improvements. •Articulating recommendations and explain resolutions to clients
  • Salary : Rs. 3,50,000.0 - Rs. 3,50,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Technical Support Engineer

Job Description

- Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Responsibilities

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone.
  • Salary : Rs. 2,50,000.0 - Rs. 3,50,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Associate

Job Description

Role & Responsibilities: · Identify and resolve technical issues promptly and successfully (TAT 5 minutes). · Answer technical and service questions about the product. · Ownership for the team mission to create a 5-Star experience for every customer. Location: Mumbai- We-Work Chromium, Powai Requirements: Immediate joining required Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Responsibilities

Key Skills: · Understanding Operating Systems like Windows 7,8,10 and MacOS. · Troubleshooting Network and Internet Issues for Clients · Fixing Software and Drivers on Client Systems · Understanding of Settings and Control Panel Options. · Fixing Issues in Device Manager and External Devices. · Understanding Latest Privacy Settings and Access Control in Devices. · Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. · Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. · Adept at technology to troubleshoot and ensure smooth online class experience. · Active listening skills, patience and detail obsession to maintain call logs. Qualifications · Graduate in Computer Science/IT or strong passion for devise and software tech debugging · Min. 1-3 years relevant experience (BPO/IT) Working hours · 12 AM – 9 AM · 6 days working with 1 Weekday Off (Saturday/Sunday Working)
  • Salary : Rs. 5,00,000.0 - Rs. 8,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Concierge – Executive (US Shift)