We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage in various problem-solving discussions, utilizing your analytical skills to address challenges that arise in the software environment, while also supporting the team in building knowledge and expertise. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and solutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure seamless integration of software components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of system performance monitoring tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage in various problem-solving discussions, utilizing your analytical skills to address challenges that arise in the software environment, while also supporting the team in building knowledge and expertise. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and solutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure seamless integration of software components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of system performance monitoring tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Responsibilities
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Salary : Rs. 3.0 - Rs. 4.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Salary : Rs. 3,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Manage billing of Services rendered by customer including invoice creation, Invoice upload, Invoice delivery, Invoice consolidation, Spreadsheet creation.
Responsibilities
Job Description:
Required people to work in US Market, with good communication skill, basic MS office knowledge
Shift time – 5:00PM – 2:30 AM (US shift)
Work mode(WFH/WFO) - WFH
Salary : Rs. 15,200.0 - Rs. 18,564.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
