Handle customer queries via phone, chat, or email
Troubleshoot basic hardware and software issues
Guide users with step-by-step solutions
Install and configure software/applications
Escalate complex issues to senior teams
Maintain records of issues and resolutions
Ensure customer satisfaction
Good communication skills in Hindi, English, and Marathi
Responsibilities
Handle customer queries via phone, chat, or email
Troubleshoot basic hardware and software issues
Guide users with step-by-step solutions
Install and configure software/applications
Escalate complex issues to senior teams
Maintain records of issues and resolutions
Ensure customer satisfaction
Good communication skills in Hindi, English, and Marathi
Salary : Rs. 3,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Responsibilities
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Salary : Rs. 18,200.0 - Rs. 21,100.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are hiring for an International Recruitment Support process. You’ll handle inbound calls/emails/chats from candidates and provide real-time support for fresh applicants & rehires. This is a voice/non-voice role focused on exceptional candidate experience and data accuracy.Key Responsibilities / AuthoritiesCandidate Support: Receive inbound calls/emails/chats and log cases/interactions accurately in the required tool.Recruitment Assistance: Provide end-to-end support to fresh applicants and rehire candidates as per defined SOPs.Self-Service Navigation: Guide candidates on the self-service portal and resolve basic queries.Data Security: Perform security verifications per company policies and GDPR guidelines.Outbound Calling: Place outbound calls to candidates when required, in line with client/company guidelines.Quality & Productivity: Meet call quality, data quality, and productivity targets consistently.Process Updates: Keep DTPs, Knowledge Base, and SharePoint updated with current process changes.Compliance: Adhere to all personnel and operational policies
Responsibilities
Maintain punctual attendance.Customer Experience: Minimize complaints/escalations through strong call control and service delivery.Team Collaboration: Maintain open communication with peers and supervisors. Contribute to team goals.
Flexible to work in US/UK shifts as per business needs.Ability to work under pressure with a positive attitude.Team player, quick learner, punctual and disciplined.Customer focused, results driven, high attention to detail.High standards of integrity.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Educational Qualification:
Any graduate may apply. Pharmacists are preferred.
Candidates currently enrolled in any academic program or pursuing Masters are not eligible.
Educational backgrounds not aligned with the role (e.g., IT, Engineering, or unrelated technical streams) may not be considered.
Shift and Work Location:
This role involves night shift work between shift start from 5:30 PM to 9:00 PM IST and shift end from 3:00 AM to 6:30 AM IST, with a 5‑day workweek and 2 rotational consecutive weekly offs. (No morning shift, no rotational shift).
Requirement is for work‑from‑office, hybrid will be allowed based on business requirements.
Work Commitment:
Candidates should be open to work on overtime during weekday or weekend, may include holidays, as per business needs and under Accenture defined policies.
Transport Eligibility:
Candidates must reside within company‑defined transport serviceable limits.
Language Proficiency:
Proficiency in reading, writing, and understanding standard English is required.
Responsibilities
Job Description: Educational Qualification:
Any graduate may apply. Pharmacists are preferred.
Candidates currently enrolled in any academic program or pursuing Masters are not eligible.
Educational backgrounds not aligned with the role (e.g., IT, Engineering, or unrelated technical streams) may not be considered.
Shift and Work Location:
This role involves night shift work between shift start from 5:30 PM to 9:00 PM IST and shift end from 3:00 AM to 6:30 AM IST, with a 5‑day workweek and 2 rotational consecutive weekly offs. (No morning shift, no rotational shift).
Requirement is for work‑from‑office, hybrid will be allowed based on business requirements.
Work Commitment:
Candidates should be open to work on overtime during weekday or weekend, may include holidays, as per business needs and under Accenture defined policies.
Transport Eligibility:
Candidates must reside within company‑defined transport serviceable limits.
Language Proficiency:
Proficiency in reading, writing, and understanding standard English is required.
Salary : Rs. 2,07,600.0 - Rs. 2,53,200.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company providing diverse services across multiple sectors.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Develop a clear understanding of IT production systems to effectively support incident resolution. Follow established processes to ensure timely and accurate management of IT service issues. Collaborate with team members to identify recurring problems and contribute to continuous improvement. Communicate effectively with stakeholders to provide updates and gather necessary information. Maintain detailed documentation of incidents and resolutions to support knowledge sharing within the team.RRN- RRN000378Type of resource :NewThere is new requirements as Additional headcount has been approved to support the upcoming PDC8 facility in Pune.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company providing diverse services across multiple sectors.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Develop a clear understanding of IT production systems to effectively support incident resolution. Follow established processes to ensure timely and accurate management of IT service issues. Collaborate with team members to identify recurring problems and contribute to continuous improvement. Communicate effectively with stakeholders to provide updates and gather necessary information. Maintain detailed documentation of incidents and resolutions to support knowledge sharing within the team.RRN- RRN000378Type of resource :NewThere is new requirements as Additional headcount has been approved to support the upcoming PDC8 facility in Pune.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. This includes managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets through accurate tracking, tagging, maintenance, and reporting of physical information technology assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Asset Life Cycle Management is required. Advanced proficiency in Hardware Asset Management (HAM) is recommended. Advanced proficiency in Configuration Management (CM) is suggested. Develop a thorough understanding of asset management processes to ensure accurate and efficient tracking of all organizational assets. Collaborate with cross-functional teams to identify opportunities for improving asset utilization and reducing costs. Contribute to the preparation and execution of asset audits to maintain compliance with organizational policies and external regulations. Support the implementation of best practices in asset tagging, maintenance, and reporting to enhance data accuracy and availability. Assist in identifying and resolving discrepancies in asset records to maintain integrity and reliability of asset information.
Responsibilities
We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. This includes managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets through accurate tracking, tagging, maintenance, and reporting of physical information technology assets. You will audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Asset Life Cycle Management is required. Advanced proficiency in Hardware Asset Management (HAM) is recommended. Advanced proficiency in Configuration Management (CM) is suggested. Develop a thorough understanding of asset management processes to ensure accurate and efficient tracking of all organizational assets. Collaborate with cross-functional teams to identify opportunities for improving asset utilization and reducing costs. Contribute to the preparation and execution of asset audits to maintain compliance with organizational policies and external regulations. Support the implementation of best practices in asset tagging, maintenance, and reporting to enhance data accuracy and availability. Assist in identifying and resolving discrepancies in asset records to maintain integrity and reliability of asset information.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
