As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues promptly.- Collaborate with cross-functional teams to enhance service delivery.- Document client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong interpersonal and communication skills to engage effectively with clients.- Ability to analyze and interpret client issues to provide tailored solutions.- Familiarity with customer relationship management tools and software.- Basic understanding of application support processes and methodologies. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues promptly.- Collaborate with cross-functional teams to enhance service delivery.- Document client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong interpersonal and communication skills to engage effectively with clients.- Ability to analyze and interpret client issues to provide tailored solutions.- Familiarity with customer relationship management tools and software.- Basic understanding of application support processes and methodologies. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Responsibilities
Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Salary : Rs. 18,700.0 - Rs. 22,500.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will be dedicated to maintaining high-quality service, employing exceptional communication skills to ensure that our world-class systems operate smoothly. Your role will require you to accurately identify client issues and leverage your deep product knowledge to design effective resolutions, ensuring client satisfaction and system reliability. Skill: Excellent communication skills, Customer focused skillsGood interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative.Career Level: Level G contractorKey Responsibilities1. IT Asset inventory check and updates2. Reporting and Accuracy Management3. Tracking Asset request tickets in ServiceNow4. Follows the ticket/ incident life cycle as defined by processTechnical Experience1. Incident Management and usage of ticketing tools2. Basic knowledge in MS OfficeProfessional Attributes1. Basic verbal and written communication skills with email etiquette2. Good positive working attitude 3. Reasonable problem solving and analytical skillsEducational Qualification1. Any Bachelor’s degree with the desire to work in 24x7 environment2. Good to have ITIL, technical certificationMust Have:1. Good written and verbal communication skills2. Willingness to work in 24/7 environmentGood to Have 1. Technical background (IT Support)2. Hardware / network course would be an added advantageTotal Year of Experience: 1 to 2 yearsRelevant Year of Experience: 2 years
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will be dedicated to maintaining high-quality service, employing exceptional communication skills to ensure that our world-class systems operate smoothly. Your role will require you to accurately identify client issues and leverage your deep product knowledge to design effective resolutions, ensuring client satisfaction and system reliability. Skill: Excellent communication skills, Customer focused skillsGood interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative.Career Level: Level G contractorKey Responsibilities1. IT Asset inventory check and updates2. Reporting and Accuracy Management3. Tracking Asset request tickets in ServiceNow4. Follows the ticket/ incident life cycle as defined by processTechnical Experience1. Incident Management and usage of ticketing tools2. Basic knowledge in MS OfficeProfessional Attributes1. Basic verbal and written communication skills with email etiquette2. Good positive working attitude 3. Reasonable problem solving and analytical skillsEducational Qualification1. Any Bachelor’s degree with the desire to work in 24x7 environment2. Good to have ITIL, technical certificationMust Have:1. Good written and verbal communication skills2. Willingness to work in 24/7 environmentGood to Have 1. Technical background (IT Support)2. Hardware / network course would be an added advantageTotal Year of Experience: 1 to 2 yearsRelevant Year of Experience: 2 years
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Part/Component technical attribute data collection
• Roles and Responsibilities
Responsible to identify and collect component attribute(technical specs) information from drawings, supplier catalogs and open sources
Responsibilities
• Required Skills
Good understanding of components used in HVAC industry Basic Knowledge in PLM and ERP systems
• Desired Skills:
Good understanding of components used in HVAC industry Basic Knowledge in PLM and ERP systems
• Soft Skills :
Good communication skills, Using MS office tools, basic knowledge in AI and Data Analysis
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
