As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn and adapt to new technologies and systems.
Provide feedback to improve client satisfaction and system performance."
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn and adapt to new technologies and systems.
Provide feedback to improve client satisfaction and system performance."
Salary : Rs. 2,00,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a solid understanding of the infrastructure and systems to efficiently address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality support delivery.
Collaborate with team members to share knowledge and improve support processes.
Identify recurring problems and contribute to the development of long-term solutions.
Maintain clear and professional communication with users to enhance their support experience
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a solid understanding of the infrastructure and systems to efficiently address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality support delivery.
Collaborate with team members to share knowledge and improve support processes.
Identify recurring problems and contribute to the development of long-term solutions.
Maintain clear and professional communication with users to enhance their support experience
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a solid understanding of the infrastructure and systems to efficiently address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality support delivery.
Collaborate with team members to share knowledge and improve support processes.
Identify recurring problems and contribute to the development of long-term solutions.
Maintain clear and professional communication with users to enhance their support experience.
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a solid understanding of the infrastructure and systems to efficiently address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality support delivery.
Collaborate with team members to share knowledge and improve support processes.
Identify recurring problems and contribute to the development of long-term solutions.
Maintain clear and professional communication with users to enhance their support experience.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Central Asset - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering integrated solutions to meet various business needs.
Responsibilities: As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, managing risks to services, and providing operational support to keep production systems and devices online and available. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management (HAM) is required. Advanced proficiency in Asset Life Cycle Management is recommended.
Develop a thorough understanding of IT production systems to effectively support service delivery and maintain operational stability.
Collaborate with team members to identify and resolve common issues, contributing to continuous improvement of service management processes.
Follow established procedures to ensure consistent and high-quality execution of assigned responsibilities.
Communicate clearly and professionally with stakeholders to support client satisfaction and service reliability.
Contribute to team discussions by sharing insights and observations that help enhance overall service performance
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Central Asset - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering integrated solutions to meet various business needs.
Responsibilities: As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, managing risks to services, and providing operational support to keep production systems and devices online and available. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management (HAM) is required. Advanced proficiency in Asset Life Cycle Management is recommended.
Develop a thorough understanding of IT production systems to effectively support service delivery and maintain operational stability.
Collaborate with team members to identify and resolve common issues, contributing to continuous improvement of service management processes.
Follow established procedures to ensure consistent and high-quality execution of assigned responsibilities.
Communicate clearly and professionally with stakeholders to support client satisfaction and service reliability.
Contribute to team discussions by sharing insights and observations that help enhance overall service performance
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in IT Service Desk is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Analyze service desk metrics to identify trends and areas for improvement.
Develop and maintain documentation for processes and procedures to enhance team efficiency.
Provide training and support to team members to foster a collaborative work environment.
Engage in continuous learning to stay updated on industry best practices and emerging technologies."
Responsibilities
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in IT Service Desk is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Analyze service desk metrics to identify trends and areas for improvement.
Develop and maintain documentation for processes and procedures to enhance team efficiency.
Provide training and support to team members to foster a collaborative work environment.
Engage in continuous learning to stay updated on industry best practices and emerging technologies."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Shivani / IT Customer Service Representative
Electronics/Electrical/Mechanical /IT with Graduation (BE/BTech) background focus on CAN, UDS, Tool Testing
Knowledge/ Experience:
1. Cybersecurity Implementation & Support
o Strong understanding of cybersecurity fundamentals including:
♣ CIA Triad (Confidentiality, Integrity, Availability)
♣ PKI (Public Key Infrastructure)
♣ Certificate Authority (CA) and certificate lifecycle management
♣ Secure certificate distribution and validation for tools and ECUs
o Support cybersecurity implementation in diagnostic tools and ECU communication
o Understanding of secure communication concepts in automotive environments
2. Automotive Protocol & ECU Knowledge
o Hands-on knowledge of automotive communication protocols:
♣ CAN, UDS, LIN, XCP
o Understanding of ECU architecture and diagnostics workflow
o Experience working with diagnostic tools:
♣ DTS Monaco, Diagnostic Link (DL), EDLS, ODX Studio, Candela Studio
Work content:
3. Stakeholder Interaction
o Regularly communicate with engineering, production, and aftersales teams to understand ECU cybersecurity-related issues and resolve it within SLA.
o Coordinate with ECU owners, tool owners, diagnostic tool users (global teams), and workshop users to troubleshoot and fix issues.
o Coordinate with development team to enhance the product quality to satisfy the customer requirements.
________________________________________
4. Soft Skills
o Good communication and interpersonal skills
o Ability to work in cross-functional and global teams (Europe, DTNA , Japan, India..etc)
5. Work Flexibility
o Willingness to work in night, Morning & Afternoon shifts.
Responsibilities
Electronics/Electrical/Mechanical /IT with Graduation (BE/BTech) background focus on CAN, UDS, Tool Testing
Knowledge/ Experience:
1. Cybersecurity Implementation & Support
o Strong understanding of cybersecurity fundamentals including:
♣ CIA Triad (Confidentiality, Integrity, Availability)
♣ PKI (Public Key Infrastructure)
♣ Certificate Authority (CA) and certificate lifecycle management
♣ Secure certificate distribution and validation for tools and ECUs
o Support cybersecurity implementation in diagnostic tools and ECU communication
o Understanding of secure communication concepts in automotive environments
2. Automotive Protocol & ECU Knowledge
o Hands-on knowledge of automotive communication protocols:
♣ CAN, UDS, LIN, XCP
o Understanding of ECU architecture and diagnostics workflow
o Experience working with diagnostic tools:
♣ DTS Monaco, Diagnostic Link (DL), EDLS, ODX Studio, Candela Studio
Work content:
3. Stakeholder Interaction
o Regularly communicate with engineering, production, and aftersales teams to understand ECU cybersecurity-related issues and resolve it within SLA.
o Coordinate with ECU owners, tool owners, diagnostic tool users (global teams), and workshop users to troubleshoot and fix issues.
o Coordinate with development team to enhance the product quality to satisfy the customer requirements.
________________________________________
4. Soft Skills
o Good communication and interpersonal skills
o Ability to work in cross-functional and global teams (Europe, DTNA , Japan, India..etc)
5. Work Flexibility
o Willingness to work in night, Morning & Afternoon shifts.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of service through exceptional communication skills, accurately defining client issues, and designing resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in Service Desk Voice Support is recommended.
Facilitate effective communication between clients and technical teams to ensure seamless service delivery.
Analyze and troubleshoot application issues to provide timely resolutions and enhance user experience.
Document and maintain records of client interactions and technical issues for future reference.
Proactively identify areas for improvement in service delivery and suggest innovative solutions.
Engage in continuous learning to stay updated on product knowledge and industry best practices."
Salary : Rs. 2,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
