JD – Attached
Shift timing – 12:00 to 09:30 P.M
Number of positions – 10
Level – 13
Work from home / Work from office – Work from Office
Location – BDC9
Qualification – M.Sc (Life Sciences), BE (Life Sciences), B.Pharma
CTC – 23K
Responsibilities
JD – Attached
Shift timing – 12:00 to 09:30 P.M
Number of positions – 10
Level – 13
Work from home / Work from office – Work from Office
Location – BDC9
Qualification – M.Sc (Life Sciences), BE (Life Sciences), B.Pharma
CTC – 23K
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Providing excellent support to customers during every single interaction Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for the product (Laptops,Desktops,Printer etc).
Assisting end users to avoid or reduce problem occurrences
Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
Engaging support as needed to ensure SLA demands are met .
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
Providing direction and guidance to process improvements.
Articulating recommendations and explain resolutions to clients
Partnering actively with the Sales Pursuit team.
Responsibilities
Graduates only – Preferably BCA, BSc Computer science
Excellent written and verbal communication
Must have good PC Hardware and OS knowledge.
Flexible to work in rotational shift and week off’s
Flexible to work out of both the location – KTP/ ECP
Salary : Rs. 0.0 - Rs. 3,30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
