The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate strong communication skills and a commitment to operational efficiency.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate strong communication skills and a commitment to operational efficiency.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate strong communication skills and a commitment to operational efficiency.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate strong communication skills and a commitment to operational efficiency.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and ensuring high-quality service delivery. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and intermediate proficiency in Customer Technical Support. The role emphasizes collaboration and effective communication with stakeholders.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and ensuring high-quality service delivery. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and intermediate proficiency in Customer Technical Support. The role emphasizes collaboration and effective communication with stakeholders.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving investigations and restorations to ensure smooth IT operations, building knowledge, and supporting the team in problem-solving discussions. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and a strong understanding of IT production systems. The role requires attention to detail, effective communication with stakeholders, and a willingness to learn and adapt.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving investigations and restorations to ensure smooth IT operations, building knowledge, and supporting the team in problem-solving discussions. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and a strong understanding of IT production systems. The role requires attention to detail, effective communication with stakeholders, and a willingness to learn and adapt.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Asset Management Practitioner will oversee the lifecycle management of assets within the organization, focusing on both software and hardware assets. Key responsibilities include tracking licenses, agreements, and digital tools, as well as maintaining physical IT assets. Candidates should have advanced proficiency in Asset Life Cycle Management and intermediate proficiency in Hardware Asset Management. The role requires attention to detail, collaboration with team members, and a proactive approach to problem-solving.
Responsibilities
The IT Asset Management Practitioner will oversee the lifecycle management of assets within the organization, focusing on both software and hardware assets. Key responsibilities include tracking licenses, agreements, and digital tools, as well as maintaining physical IT assets. Candidates should have advanced proficiency in Asset Life Cycle Management and intermediate proficiency in Hardware Asset Management. The role requires attention to detail, collaboration with team members, and a proactive approach to problem-solving.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Responsibilities
Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Responsibilities
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will provide first and second level technical support for infrastructure, systems, and applications in production and development environments. The role involves serving as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include developing infrastructure knowledge, following established procedures, identifying recurring issues, collaborating with team members, and maintaining incident documentation. Beginner proficiency in Service Desk Management is required. When sourcing candidates, look for strong diagnostic and troubleshooting abilities, excellent communication skills to interface with users, and a demonstrated ability to work collaboratively in team environments.
Responsibilities
As an Infra Tech Support Practitioner, you will provide first and second level technical support for infrastructure, systems, and applications in production and development environments. The role involves serving as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms. Key responsibilities include developing infrastructure knowledge, following established procedures, identifying recurring issues, collaborating with team members, and maintaining incident documentation. Beginner proficiency in Service Desk Management is required. When sourcing candidates, look for strong diagnostic and troubleshooting abilities, excellent communication skills to interface with users, and a demonstrated ability to work collaboratively in team environments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
