Provide technical support to customers via phone, email, or chat
Identify, troubleshoot, and resolve basic hardware, software, and network issues
Log, track, and document customer issues accurately
Escalate unresolved issues to higher-level support teams when required
Follow standard operating procedures and service-level agreements (SLAs)
Maintain a high level of customer satisfaction through professional communication
Responsibilities
Provide technical support to customers via phone, email, or chat
Identify, troubleshoot, and resolve basic hardware, software, and network issues
Log, track, and document customer issues accurately
Escalate unresolved issues to higher-level support teams when required
Follow standard operating procedures and service-level agreements (SLAs)
Maintain a high level of customer satisfaction through professional communication
Salary : Rs. 2,80,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Familiarity with ticketing systems and client communication tools.- Ability to analyze client feedback for continuous improvement. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Familiarity with ticketing systems and client communication tools.- Ability to analyze client feedback for continuous improvement. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title: Network Operation New Associate
Experience: Fresher
Location: Noida Work from Office)
Shift: Rotational shifts (including evening/night shifts) - 5:30 PM to 3:00 AM
Responsibilities
Job Description:
We are seeking a candidate with strong MS Excel skills and excellent English communication skills to join our team in Noida. The role involves working in rotational shifts, including evening and night shifts.
Key Requirements:
- Good knowledge of MS Excel
- Excellent English speaking skills
- Willingness to work rotational shifts (5:30 PM to 3:00 AM)
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Understanding of basic IT infrastructure and application support.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Understanding of basic IT infrastructure and application support.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Network Fiber Engineer (Optical Fiber Design and As Built)
A Fiber Optics Designer maps out and develops communication networks. The Design Engineer addresses essential details such as conceptualizing and planning design of a Fiber Optic Network. They are responsible for all elements of preparing from the ground up and play an active role in maintaining the client’s fiber-optic network.
The designer is responsible for creating high/low level design and updating documentation and drawings. They should have a proper understanding of proprietary design software and other technicalities.
It is the responsibility of the Fiber Optics Designer to create base mappings. They should prepare permit drawings, OSP construction drawings, Bill of Materials, and As-Built drawings.
Responsibilities
Job Description
To offer technical assistance in drawing production work such as analysis, fiber optic network design, topology layout, fiber splice plans, cable duct and routing, and calculations on non-routine assignments of substantial variety and complexity.
The designer should take charge of different types of fiber optics and put to meet internal and client drafting standards.
The designer possesses demonstrable knowledge about internet and telephone signals and continually update and upgrade based on the developments in the industry
They must identify and rectify any issues that may affect the project. They should take into consideration surrounding environments before building or finalizing network plans.
The professional need to investigate drawing sequence and presentation, sizing various system components, fiber optic cable plants, and refining rough sketches. They must look into initial draft designs and keep track of the ongoing projects as well.
The Fiber Optics Designer must be capable of building BoQs for all the material, equipment and components required for the layout. The professional must assist in the physical implementation of the design to avoid any complications.
They should be able to create a documentation process to address potential issues among technical staff during the installation process or upgrades.
The designer evaluates reports, drawings, and calculations. They work in close coordination with the engineering and field personnel to finish the project within the budget and stipulated time frame. Organize and maintain all revisions of project drawings, plot files and project-related information in a logical and well-structured manner.
The professional must archive network blueprints, notes, and records with diligence for future use. They need to update documentation throughout the project on an ongoing basis.
They need to have good knowledge of broadband, optical fiber, copper connectivity solutions.
Salary : Rs. 12,000.0 - Rs. 18,600.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Responsibilities
• Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Salary : Rs. 0.0 - Rs. 20,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description – Transaction Process Associate (Non-Voice Process)
Company
Accenture Pvt. Ltd.
(Payroll: JoulestoWatts Business Solutions)
Location
Sholinganallur, Chennai
Benefits:
2-way cab facility
Fixed night shift
Responsibilities
Role
Transaction Process Associate – Non-Voice (Healthcare Operations / Membership Process)
Role Overview
The Transaction Process Associate will support healthcare operations by managing membership-related processes and documentation in a non-voice environment. The role focuses on processing applications, renewals, cancellations, and maintaining accurate membership records while contributing to digital transformation initiatives within healthcare operations. The associate will work in a structured, process-driven environment to ensure accuracy, compliance, and timely delivery.
Key Responsibilities
Support end-to-end healthcare operations by executing membership-related processes accurately and efficiently.
Process membership applications, renewals, cancellations, and updates in accordance with defined guidelines.
Maintain and update accurate member records in internal systems.
Ensure high-quality service delivery to enhance member satisfaction and retention.
Manage, understand, and process electronic submissions, including:
Original application filings
Life Cycle Management submissions (CMC)
Amendments and annual reports
Ad-promo and SPL submissions
Coordinate and manage essential documentation and resources required for global application filings.
Adhere to process guidelines, quality standards, and compliance requirements.
Work collaboratively with internal teams to ensure timely completion of assigned tasks.
Support digital transformation initiatives by following standardized, technology-enabled workflows.
Maintain data confidentiality and comply with organizational policies and procedures.
Eligibility Criteria
Experience: Fresher (2025 pass-out)
Qualification: Graduate (any discipline) with good communication skills
Work Mode: Work From Office (WFO)
Shift Timing: 5:30 PM – 2:30 AM
Working Days: 5 days a week
Compensation & Benefits
CTC: ₹18,700 per month
Take-Home Salary: Approximately ₹14,000 per month
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description – Workforce Administration New Associate
Role Summary
The Workforce Administration New Associate is responsible for processing and managing employee-related service requests across the employee lifecycle. The role involves accurate execution of workforce administration processes such as onboarding, employee movements, and benefits administration while ensuring data security, compliance, and high standards of customer service. The associate will work closely with internal teams, third-party vendors, and clients to ensure timely and accurate service delivery.
Responsibilities
Key Responsibilities
Process incoming workforce administration requests received through emails or designated applications.
Read, understand, and analyze client-specific processes in line with defined business rules and documentation.
Execute assigned processes accurately and within agreed timelines as a hands-on processor.
Handle employee lifecycle activities including onboarding, people movement (promotions, transfers, exits), and benefits administration.
Update client HR systems and applications accurately in accordance with approved User Guides and LWIs.
Ensure strict adherence to data security, confidentiality, and compliance requirements while handling client and employee information.
Demonstrate a high level of customer service while interacting with clients, internal teams, and third-party vendors.
Identify process-related issues or complex cases and escalate to SMEs or team leads when required.
Follow LWIs and highlight any gaps, anomalies, or process deviations in documentation to relevant stakeholders.
Understand and comply with Accenture’s internal processes, policies, and working methods.
Maintain awareness of relevant HR, labor, and safety legislation and ensure cases are managed accordingly.
Monitor and adhere to defined performance metrics such as accuracy, turnaround time, and SLA compliance.
Contribute to continuous process improvement by identifying opportunities to improve efficiency, transparency, and effectiveness.
Participate actively in team meetings, knowledge-sharing sessions, and team-building activities.
Required Skills & Competencies
Strong attention to detail and accuracy
Good analytical and problem-solving skills
Effective written and verbal communication skills
Ability to follow defined processes and documentation
Basic understanding of HR operations or willingness to learn
Ability to work collaboratively in a team environment
Time management and ability to meet deadlines
Customer-focused mindset
Basic proficiency in MS Excel, Word, and HR systems (preferred)
Shift & Work Mode
Shift Timing: 05:30 PM – 03:00 AM
Work Mode: Work From Office (WFO)
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
JOB DESCRIPTION: Looking for Claims experienced candidates As a claims processor, you will be responsible for delivering business solutions that support the healthcare claim function, leveraging a knowledge of the processes and systems to receive, edit, price, adjudicate, and process payments for claims WORK LOCATION - MDC7 WORK STYLE - WFO. SHIFT - 4 PM to 2 PM.
Responsibilities
Key Responsibilities Receive, review, and process healthcare claims (professional, institutional, or pharmacy) in accordance with payer guidelines. Perform claims editing, pricing, and adjudication using payer systems and tools. Validate member eligibility, provider credentials, benefits, and authorization requirements. Identify and resolve claim discrepancies, denials, and exceptions. Apply correct coding (CPT, ICD-10, HCPCS) and reimbursement methodologies. Ensure accurate payment processing and coordination of benefits (COB). Maintain compliance with HIPAA, CMS, and internal policies. Work with internal teams, providers, and stakeholders to resolve claim-related issues. Meet productivity, quality, and turnaround time (TAT) metrics. Required Skills & Experience Proven experience in healthcare claims processing/adjudication. Strong understanding of the claims lifecycle: intake → editing → pricing → adjudication → payment. Experience with payer systems (e.g., Facets, QNXT, Amisys, Epic, or similar). Working knowledge of medical terminology and coding standards. Ability to analyze claim data and identify root causes of errors or denials. High attention to detail and strong problem-solving skills. Preferred Qualifications Experience with Medicare, Medicaid, or Commercial claims. Knowledge of provider contracts and fee schedules. Prior experience in claims quality audits or denial management. Certification such as CPC, CCS, or equivalent (a plus).
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
