As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Strong verbal and written communication skills.- Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Strong verbal and written communication skills.- Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role has accountability for delivery towards the goals and objectives shared by the Platform Directors and Content Management lead for Marketing Content Reuse and meet GSK Global business outcomes
The individual is responsible to liaise with GSK GBU and LOC XM’s as well as agencies to ensure smooth delivery of operations for Library Services team
Individual will be responsible to manage user queries received via email
Individual is needed to complete tasks on time and error-free
Prioritize queue and ensure that tasks are completed on time
Ensure all quality standards are met
You will be required to help in the overall team's workload by managing your deliverables and help the team when required
Analyze and solve lower-complexity problems
Day to day interaction is with peers and supervisors
Graduate required.
Freshers
MSOffice - Able to effectively use MS Excel, MS Outlook, MS PowerPoint
Has excellent verbal and written communication skills
Experience participating in a collaborative team environment
Highly organized, detail oriented, and results focused
Demonstrate ability to think strategically
Responsibilities
The role has accountability for delivery towards the goals and objectives shared by the Platform Directors and Content Management lead for Marketing Content Reuse and meet GSK Global business outcomes
The individual is responsible to liaise with GSK GBU and LOC XM’s as well as agencies to ensure smooth delivery of operations for Library Services team
Individual will be responsible to manage user queries received via email
Individual is needed to complete tasks on time and error-free
Prioritize queue and ensure that tasks are completed on time
Ensure all quality standards are met
You will be required to help in the overall team's workload by managing your deliverables and help the team when required
Analyze and solve lower-complexity problems
Day to day interaction is with peers and supervisors
Graduate required.
Freshers
MSOffice - Able to effectively use MS Excel, MS Outlook, MS PowerPoint
Has excellent verbal and written communication skills
Experience participating in a collaborative team environment
Highly organized, detail oriented, and results focused
Demonstrate ability to think strategically
Salary : Rs. 0.0 - Rs. 22,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Accurately key invoices into SAP in a timely manner.
• Process all type of Invoices (PO, Non-PO, Recurring, Utility, Freight etc.) received from different channels
• Manage all type of invoice exceptions and discrepancies related to Invoices and credit notes
• Assist in resolving past due invoices for vendors using SAP and manage communications with vendors on invoices discrepancies.
• Communicate with vendors, Cintas AP teams, Locations, Procurement and cost center managers.
• Teamwork and Collaboration: Work cooperatively as part of a team and value others' input.
• Attention to Detail: Manage, track, and attend to multiple pieces of information, ensuring accuracy.
• Maintaining Confidentiality: Use confidential information professionally to achieve collection targets.
• Drive for Results: Focus on assessing, measuring, and improving performance.
• Customer Focus: Identify and meet the needs of internal and external customers.
• Data Management: Provide technical guidance on acquiring, organizing, protecting, and processing data.
• Verbal Communication: Use clear and effective verbal communication skills.
• Planning and Organizing: Plan, organize, prioritize, and oversee activities to meet business objectives.
• Compliance: Achieve full compliance with applicable rules and regulations.
Education and Experience
• High School Diploma or GED required.
• Accurate typing and 10 keypad experience.
• Knowledge of Microsoft Excel.
Responsibilities
Detailed JD for Level 13-
Shift time – 5.30 PM to 3.00AM
Work mode(WFH/WFO) - WFO
Additional Information
• Attendance is an essential function of the job.
Comments for Suppliers: Looking for good communication and subject knowledge candidates
Salary : Rs. 17,500.0 - Rs. 22,500.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
JD: 1.Perform data entry and research activities in various systems and tracking tools . 2.Apply knowledge of processes and related systems to assist in identifying ,assessing and resolving issues /problems . 3. Assess and resolve on - Standard issues or problems . 4.Seek advice and escalate issues when faced With Tasks / Problems Outside the scope of Work .
Responsibilities
Checklist: 1.Should be flexible to work in rotational & night shifts. 2. Should be ok for 19362 CTC 3.Both the ways(Pick and drop) free cab facilities will be provided. 4.Designation: Transaction Processing Representative. 5.Willing to work on contract to Hire (C2H ) 6. Should be comfortable to Work from office. 7.Candidate Should have all The Educational Documents ( 10th marks sheet , 12th marks sheet ,Graduation All The Semester Marks Cards 1,2,3,4,5,6, Along With Board Certificate. 8. Source only 2023 Pass out candidates only who had completed there graduation in BCOM and BA. 8. Should have Pan Card And Aadhar Card( Must be matching with educational documents) 9.Should have Vaccination Certificate for both the doses.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Detailed JD –
• Artwork Associate’s role will include responsibility for the technical review of new or revised artworks for FMCG products according to the Artwork guidelines.
• Check the artwork contents against the Label Output Form.
• Compile the observations on the Artwork output form to be shared with the client.
• Responsible for performing review of the assigned tasks as per the review checklist to meet the quality standards.
• Update daily tracker on basis of real time production hour’s consumption.
• Adhere to the guidelines set by the Client and Regulatory authorities.
• Responsible for timely delivery of work assignments and with the expected quality.
• Responsible for Co-ordination with the clients as needed. Foster a good working relationship with the client
• Participate and attend all process related trainings/workshops/seminars.
• High degree of accuracy and attention to detail
Shift Time – 3PM to 12:30AM
Work mode(WFH/WFO) – Hybrid model (for initial 3 months WFO)
Responsibilities
Detailed JD –
• Artwork Associate’s role will include responsibility for the technical review of new or revised artworks for FMCG products according to the Artwork guidelines.
• Check the artwork contents against the Label Output Form.
• Compile the observations on the Artwork output form to be shared with the client.
• Responsible for performing review of the assigned tasks as per the review checklist to meet the quality standards.
• Update daily tracker on basis of real time production hour’s consumption.
• Adhere to the guidelines set by the Client and Regulatory authorities.
• Responsible for timely delivery of work assignments and with the expected quality.
• Responsible for Co-ordination with the clients as needed. Foster a good working relationship with the client
• Participate and attend all process related trainings/workshops/seminars.
• High degree of accuracy and attention to detail
Shift Time – 3PM to 12:30AM
Work mode(WFH/WFO) – Hybrid model (for initial 3 months WFO)
Salary : Rs. 15,000.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Life science Regulatory Service Representative
