Job Description: Desktop support engineer
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users’ system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Responsibilities
Job Description: Desktop support engineer
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users’ system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Good analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving
Shift timing 7pm to 4.30am IST
Hybrid model
Responsibilities
Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving
Shift timing 7pm to 4.30am IST
Hybrid model
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
Work you’ll do
Provide day-to-day support on Learning Platform administration, specializing as an
admin role in the SABA cloud (LMS), should work as part of an extended team for internal
clients.
• Provide expertise services on Catalog management, session & roster management
along with advance administration and reporting to the clients
• Efficiently answer queries in the areas of content, learning organization and contacts,
where to find learning information?
• Supports learning initiatives and solutions, conducts ad-hoc research, meets
timelines and ensures quality on deliverables.
• Redirect inquiries about systems and functionality to appropriate resources within a
tracking system.
• Participate in Testing of new features in LMS as and when required
• Requires awareness and understanding of knowledge related to one or more of the
following areas:
- learning systems, data analysis and reporting,
- E-learning and classroom creations and support,
• Apply basic knowledge of systems and procedures to perform requirements of
positions. Implement and help to develop processes and standards. Assignments are
routine but require analytical thinking skills.
• Judgment is required in developing and applying procedures. Work may involve
some project responsibilities which involve gathering, collating, tracking and
summarizing data, independently or as part of a team. Interactions with others
involve regularly exchanging information through discussion, elaboration, and
cooperation with others.
• Nature of work requires some supervision. Exercises some latitude and independent
judgment within established procedures and timeframes
• Maintain network of contacts and collaborate with internal and external teams
Qualifications
Skills
• Graduation
• Upto 2 years of corporate experience
• Preferred experience in Learning and Development
Required:
• Must have good verbal and written communication skills
• Should have knowledge of email etiquette
• Should have intermediate knowledge of excel and should be able to read data and
use the excel features like sorting, removing duplicates, filtering , lookups
• Should have experience of handling cases/tickets
• Should have ability to team with others
• Should have ability to interact well with internal clients and understand their
requirements
• Should be able to prioritize time and tasks
Responsibilities
Job Description:
Work you’ll do
Provide day-to-day support on Learning Platform administration, specializing as an
admin role in the SABA cloud (LMS), should work as part of an extended team for internal
clients.
• Provide expertise services on Catalog management, session & roster management
along with advance administration and reporting to the clients
• Efficiently answer queries in the areas of content, learning organization and contacts,
where to find learning information?
• Supports learning initiatives and solutions, conducts ad-hoc research, meets
timelines and ensures quality on deliverables.
• Redirect inquiries about systems and functionality to appropriate resources within a
tracking system.
• Participate in Testing of new features in LMS as and when required
• Requires awareness and understanding of knowledge related to one or more of the
following areas:
- learning systems, data analysis and reporting,
- E-learning and classroom creations and support,
• Apply basic knowledge of systems and procedures to perform requirements of
positions. Implement and help to develop processes and standards. Assignments are
routine but require analytical thinking skills.
• Judgment is required in developing and applying procedures. Work may involve
some project responsibilities which involve gathering, collating, tracking and
summarizing data, independently or as part of a team. Interactions with others
involve regularly exchanging information through discussion, elaboration, and
cooperation with others.
• Nature of work requires some supervision. Exercises some latitude and independent
judgment within established procedures and timeframes
• Maintain network of contacts and collaborate with internal and external teams
Qualifications
Skills
• Graduation
• Upto 2 years of corporate experience
• Preferred experience in Learning and Development
Required:
• Must have good verbal and written communication skills
• Should have knowledge of email etiquette
• Should have intermediate knowledge of excel and should be able to read data and
use the excel features like sorting, removing duplicates, filtering , lookups
• Should have experience of handling cases/tickets
• Should have ability to team with others
• Should have ability to interact well with internal clients and understand their
requirements
• Should be able to prioritize time and tasks
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and email, chat c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group f: Achieve client and Accenture-defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software troubleshooting skills c: Three to five years of experience d: Minimum one to two years of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts, and rotation are ONLY as per project requirement c: 5 days working from the office per week with two weekly offs based on roster Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts, weekends, and Indian holidays location- Bangalore Only
Responsibilities
Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and email, chat c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group f: Achieve client and Accenture-defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software troubleshooting skills c: Three to five years of experience d: Minimum one to two years of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts, and rotation are ONLY as per project requirement c: 5 days working from the office per week with two weekly offs based on roster Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts, weekends, and Indian holidays location- Bangalore Only
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.
Responsibilities
24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
12 BDC7B Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
12 BDC7B Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Information Technology Operations - Application Tech Support Practitioner
