Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve using exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Provide timely and effective support to clients, ensuring their issues are resolved efficiently.
Collaborate with team members to enhance service delivery and improve client satisfaction.
Document and track client interactions and resolutions to maintain accurate records.
Engage in continuous learning to enhance your understanding of the systems and applications.
Contribute innovative ideas to improve processes and enhance the overall client experience."
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn about the systems and applications to improve support quality.
Contribute to team meetings with insights and suggestions for improvement."
Responsibilities
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service management tools. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service management tools. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to share insights and improve processes.
Responsibilities
As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Engage with clients to understand their needs and provide timely solutions.
Monitor system performance and troubleshoot issues proactively.
Document client interactions and resolutions to enhance service quality.
Collaborate with team members to share insights and improve processes.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities
Data Maintenance: Create, update, and deactivate item, and service master records in line with SOPs.
Validation Checks: Perform checks for duplication, formatting, classification, and completeness.
Tool Operation (Pilog): Use Pilog for master data entry, validation, workflow execution, and classification.
Stakeholder Communication: Coordinate with requesters (procurement, planning, etc.) for missing or incorrect data.
Compliance & Accuracy: Ensure adherence to naming conventions, standards, and audit requirements.
Reporting & Logs: Maintain data logs, exception records, and generate periodic data quality reports.
Issue Escalation: Flag anomalies or data conflicts to the MDM Manager for resolution.
Documentation: Update work instructions, checklists, and FAQs to support operational consistency.
Job Specifications
Experience
0-2 years in data management or related fields
Qualification
Bachelor’s degree in Information Management, Computer Science, or rel
Responsibilities
Key Responsibilities
Data Maintenance: Create, update, and deactivate item, and service master records in line with SOPs.
Validation Checks: Perform checks for duplication, formatting, classification, and completeness.
Tool Operation (Pilog): Use Pilog for master data entry, validation, workflow execution, and classification.
Stakeholder Communication: Coordinate with requesters (procurement, planning, etc.) for missing or incorrect data.
Compliance & Accuracy: Ensure adherence to naming conventions, standards, and audit requirements.
Reporting & Logs: Maintain data logs, exception records, and generate periodic data quality reports.
Issue Escalation: Flag anomalies or data conflicts to the MDM Manager for resolution.
Documentation: Update work instructions, checklists, and FAQs to support operational consistency.
Job Specifications
Experience
0-2 years in data management or related fields
Qualification
Bachelor’s degree in Information Management, Computer Science, or rel
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Contribute to team meetings by sharing insights and suggesting improvements.
Responsibilities
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Contribute to team meetings by sharing insights and suggesting improvements.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Analyze and troubleshoot software issues to ensure seamless operation of business systems.
Collaborate with cross-functional teams to enhance system performance and user experience.
Document solutions and processes to create a knowledge base for future reference.
Engage in continuous learning to stay updated on industry trends and technologies.
Provide exceptional customer service by addressing user inquiries and concerns promptly."
Responsibilities
As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to build knowledge and support the team while participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Analyze and troubleshoot software issues to ensure seamless operation of business systems.
Collaborate with cross-functional teams to enhance system performance and user experience.
Document solutions and processes to create a knowledge base for future reference.
Engage in continuous learning to stay updated on industry trends and technologies.
Provide exceptional customer service by addressing user inquiries and concerns promptly."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
