Job Description:
• Basic knowledge/understanding of the video conferencing or collaborations devices (Microsoft Teams and Surface Hubs)
• Knowledge on Deployment of new products, decommission and change requests via ServiceNow and internal ticketing system
• Monitor infrastructure and endpoint, Perform second/third level troubleshooting
• Perform in progress operational troubleshooting activities for collaboration room systems and infrastructure components.
• Coordinate vendors for RMA and engage with vendor on high level Troubleshooting along with users or client
• Capturing and analyzing the logs and engage the relevant teams in troubleshooting.
• Monitoring collaboration devices through remote login and conference control center.
• Carry out troubleshooting and health checks for Microsoft collaboration technologies
• Performing Firmware upgrades with the latest version as recommended or verified by architecture teams
• Assist with testing functionality of newly deployed, new code releases, and post-upgraded devices.
• Coordinate and work collaboratively with other support tiers to resolve operational issues reported.
• Flexible working hours required.
Key Responsibilities
A. Service Desk Call taking profile.
B. Respond to the issues reported by customer predominantly through voice and emails, chat, etc.
C. Identify, investigate, and diagnose the issue.
D. Provide resolution to customer based on in scope processes.
E. Follows the incident life cycle as defined by process.
- log the incident.
- categorize and document.
- resolve or assign the incident to relevant assignment group.
F. Achieve client and Accenture defined targets.
Responsibilities
Job Description:
• Basic knowledge/understanding of the video conferencing or collaborations devices (Microsoft Teams and Surface Hubs)
• Knowledge on Deployment of new products, decommission and change requests via ServiceNow and internal ticketing system
• Monitor infrastructure and endpoint, Perform second/third level troubleshooting
• Perform in progress operational troubleshooting activities for collaboration room systems and infrastructure components.
• Coordinate vendors for RMA and engage with vendor on high level Troubleshooting along with users or client
• Capturing and analyzing the logs and engage the relevant teams in troubleshooting.
• Monitoring collaboration devices through remote login and conference control center.
• Carry out troubleshooting and health checks for Microsoft collaboration technologies
• Performing Firmware upgrades with the latest version as recommended or verified by architecture teams
• Assist with testing functionality of newly deployed, new code releases, and post-upgraded devices.
• Coordinate and work collaboratively with other support tiers to resolve operational issues reported.
• Flexible working hours required.
Key Responsibilities
A. Service Desk Call taking profile.
B. Respond to the issues reported by customer predominantly through voice and emails, chat, etc.
C. Identify, investigate, and diagnose the issue.
D. Provide resolution to customer based on in scope processes.
E. Follows the incident life cycle as defined by process.
- log the incident.
- categorize and document.
- resolve or assign the incident to relevant assignment group.
F. Achieve client and Accenture defined targets.
Salary : Rs. 0.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Financial Reporting and Analysis
o Strong conceptual understanding in Financial Accounting and Analysis is must.
o Preparation, review, and analysis of member firm financials with respect to P&L, Balance Sheet, and Headcount.
o Provide meaningful analytical commentary to DTTL leadership.
o Creation of executive-level reports in PPT and Excel, that caters to the request of DTTL and member firm finance leadership.
o Accept and be flexible to work on multiple leadership requests.
o Develops expertise in using DTTL reporting tools and systems, such as SAP BW, Analysis of office.
• General Expectations
o Deliver top-notch client service: interact with DTTL professionals at all levels with professionalism, a positive attitude, and a commitment to quality.
o Demonstrate ability/interest in acting as a Trusted Business Adviser to Finance leaders by identifying value-added insight on issues impacting the business.
o Manage client expectations through timely responsiveness, setting expectations and limiting surprises/delays.
o Excellent spoken and written English skills.
Responsibilities
• Financial Reporting and Analysis
o Strong conceptual understanding in Financial Accounting and Analysis is must.
o Preparation, review, and analysis of member firm financials with respect to P&L, Balance Sheet, and Headcount.
o Provide meaningful analytical commentary to DTTL leadership.
o Creation of executive-level reports in PPT and Excel, that caters to the request of DTTL and member firm finance leadership.
o Accept and be flexible to work on multiple leadership requests.
o Develops expertise in using DTTL reporting tools and systems, such as SAP BW, Analysis of office.
• General Expectations
o Deliver top-notch client service: interact with DTTL professionals at all levels with professionalism, a positive attitude, and a commitment to quality.
o Demonstrate ability/interest in acting as a Trusted Business Adviser to Finance leaders by identifying value-added insight on issues impacting the business.
o Manage client expectations through timely responsiveness, setting expectations and limiting surprises/delays.
o Excellent spoken and written English skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job key responsibilities:
Daily Activity:
1. Approve prospective capital asset purchases using Ariba Spend Management software system and RETS (Real Estate Tracking System).
2. Record capital asset purchases in the asset management system.
3. Processing of invoices for Capital purchases
4. Conduct periodic reviews of the fixed asset schedule to determine dispositions/transfers etc.
5. Work closely with the other departments in tracking project costs in comparison to their budgeted projections.
6. Review transactions for appropriateness/ accuracy/quality.
7. Respond to various inquiries from various internal clients/ Vendors etc
8. Communicate with co-workers, management and clients in a courteous and professional manner
9. Other tasks as assigned.
Periodic Activity:
1. Period end tasks required to close each period
2. Run depreciation for all tangible assets in SAP System
3. Review and prepare the monthly financial statements/ reports for use by senior management and other users.
4. Support other teams engaged in various research projects.
5. Assist in the preparation and loading of budgets (depreciation expense and capital expenditure)
6. Assist in various Sales tax audits/property tax audits etc
7. Other tasks as assigned
Responsibilities
Job key responsibilities:
Daily Activity:
1. Approve prospective capital asset purchases using Ariba Spend Management software system and RETS (Real Estate Tracking System).
2. Record capital asset purchases in the asset management system.
3. Processing of invoices for Capital purchases
4. Conduct periodic reviews of the fixed asset schedule to determine dispositions/transfers etc.
5. Work closely with the other departments in tracking project costs in comparison to their budgeted projections.
6. Review transactions for appropriateness/ accuracy/quality.
7. Respond to various inquiries from various internal clients/ Vendors etc
8. Communicate with co-workers, management and clients in a courteous and professional manner
9. Other tasks as assigned.
Periodic Activity:
1. Period end tasks required to close each period
2. Run depreciation for all tangible assets in SAP System
3. Review and prepare the monthly financial statements/ reports for use by senior management and other users.
4. Support other teams engaged in various research projects.
5. Assist in the preparation and loading of budgets (depreciation expense and capital expenditure)
6. Assist in various Sales tax audits/property tax audits etc
7. Other tasks as assigned
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
