The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and maintaining high-quality service delivery standards. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. The role requires effective collaboration with team members to enhance customer satisfaction and maintain accurate documentation.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and maintaining high-quality service delivery standards. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. The role requires effective collaboration with team members to enhance customer satisfaction and maintain accurate documentation.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
About the Role
We’re hiring a hands-on Recruiter to drive end-to-end hiring for international voice processes and bulk hiring mandates. You’ll own the recruitment funnel from sourcing to onboarding for high-volume requirements, primarily in BPO/KPO/Voice domains.
Responsibilities
: Manage full recruitment cycle for voice and non-voice processes - sourcing, screening, interview scheduling, offer rollout, and onboarding.Bulk Hiring: Execute bulk hiring drives for fresher and experienced profiles as per daily/weekly targets.Sourcing: Use Naukri, LinkedIn, job portals, consultants, walk-ins, social media, and internal database to build pipeline.Voice Screening: Conduct HR screening, voice & accent assessment, and basic communication checks for international voice roles.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, supporting the team, and participating in problem-solving discussions. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. Effective communication with stakeholders and maintaining documentation are essential for this role.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, supporting the team, and participating in problem-solving discussions. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. Effective communication with stakeholders and maintaining documentation are essential for this role.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. The role requires intermediate proficiency in Service Desk Management and IT Service Desk. Candidates should demonstrate attention to detail, reliability, and effective collaboration with team members. Continuous learning and problem-solving participation are key aspects of this position.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. The role requires intermediate proficiency in Service Desk Management and IT Service Desk. Candidates should demonstrate attention to detail, reliability, and effective collaboration with team members. Continuous learning and problem-solving participation are key aspects of this position.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. The role requires building knowledge to support the team and participating in problem-solving discussions. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. Attention to detail and effective communication are essential for ensuring smooth operations and improving service desk processes.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. The role requires building knowledge to support the team and participating in problem-solving discussions. Candidates should have intermediate proficiency in Service Desk Management and IT Service Desk. Attention to detail and effective communication are essential for ensuring smooth operations and improving service desk processes.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Software Engineering team as an Application Support Engineer. In this role, you will act as a software detective, identifying and solving issues within critical business systems. Advanced proficiency in Enterprise Network Operations is required. Candidates should be able to work independently while contributing to team discussions and maintaining clear documentation.
Responsibilities
We are seeking a new talent to join the Software Engineering team as an Application Support Engineer. In this role, you will act as a software detective, identifying and solving issues within critical business systems. Advanced proficiency in Enterprise Network Operations is required. Candidates should be able to work independently while contributing to team discussions and maintaining clear documentation.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Additionally, intermediate proficiency in IT Service Desk is suggested.
Develop a clear understanding of service delivery processes and contribute to maintaining high-quality standards.
Execute assigned tasks independently while seeking guidance when necessary to resolve common issues effectively.
Recognize recurring patterns in incidents and contribute ideas to improve response and resolution times.
Collaborate with team members to support overall service desk operations and enhance customer satisfaction.
Maintain accurate documentation of incidents and resolutions to support continuous improvement efforts.
RR Number RRN000590
Comments : Backfill"
Comments for Suppliers: Service Desk Management (P2 - Intermediate)
Responsibilities
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Additionally, intermediate proficiency in IT Service Desk is suggested.
Develop a clear understanding of service delivery processes and contribute to maintaining high-quality standards.
Execute assigned tasks independently while seeking guidance when necessary to resolve common issues effectively.
Recognize recurring patterns in incidents and contribute ideas to improve response and resolution times.
Collaborate with team members to support overall service desk operations and enhance customer satisfaction.
Maintain accurate documentation of incidents and resolutions to support continuous improvement efforts.
RR Number RRN000590
Comments : Backfill"
Comments for Suppliers: Service Desk Management (P2 - Intermediate)
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, including driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Advanced proficiency in Customer Technical Support is recommended.
Develop a strong understanding of IT production systems to effectively address and resolve common technical issues.
Follow established processes to ensure timely and accurate incident management and service restoration.
Collaborate with team members to share insights and contribute to continuous improvement initiatives.
Communicate clearly and professionally with customers to provide effective technical support and maintain satisfaction.
Monitor system performance and report recurring problems to support proactive resolution efforts.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Bangalore Ops - Shared. The client is Cross Client, a company that provides diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, including driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Advanced proficiency in Customer Technical Support is recommended.
Develop a strong understanding of IT production systems to effectively address and resolve common technical issues.
Follow established processes to ensure timely and accurate incident management and service restoration.
Collaborate with team members to share insights and contribute to continuous improvement initiatives.
Communicate clearly and professionally with customers to provide effective technical support and maintain satisfaction.
Monitor system performance and report recurring problems to support proactive resolution efforts.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems and contribute to maintaining their smooth operation.
Follow established procedures to resolve common incidents and escalate issues when necessary.
Collaborate effectively with team members to support service delivery and improve response times.
Document incidents and resolutions accurately to enhance team knowledge and future troubleshooting.
Engage in continuous learning to improve technical skills and adapt to evolving IT environments
Responsibilities
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems and contribute to maintaining their smooth operation.
Follow established procedures to resolve common incidents and escalate issues when necessary.
Collaborate effectively with team members to support service delivery and improve response times.
Document incidents and resolutions accurately to enhance team knowledge and future troubleshooting.
Engage in continuous learning to improve technical skills and adapt to evolving IT environments
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
