As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
