Key Responsibilities / Authorities
Candidate Support: Receive inbound calls/emails/chats and log cases/interactions accurately in the required tool.
Self-Service Navigation: Guide candidates on the self-service portal and resolve basic queries.
Data Security: Perform security verifications per company policies and GDPR guidelines.
Outbound Calling: Place outbound calls to candidates when required, in line with client/company guidelines
Quality & Productivity: Meet call quality, data quality, and productivity targets consistently
Responsibilities
Personal Attributes
Flexible to work in US shifts as per business needs.
Ability to work under pressure with a positive attitude.
Team player, quick learner, punctual and disciplined.
Customer focused, results driven, high attention to detail.High standards of integrity.
Eligibility Education: Any Graduate.
Communication: Must clear voice & written assessment rounds.
Shifts: Comfortable with night shifts and rotational week-offs.
Salary : Rs. 25,000.0 - Rs. 45,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices in IT service management.
Contribute to team meetings by sharing insights and suggesting improvements.
Responsibilities
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices in IT service management.
Contribute to team meetings by sharing insights and suggesting improvements.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering comprehensive solutions to meet varied business needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts to ensure smooth operations. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems and service delivery processes to effectively support operational needs.
Execute assigned tasks with attention to detail and quality, ensuring timely resolution of incidents and issues.
Collaborate with team members to identify recurring problems and contribute to continuous improvement initiatives.
Communicate effectively with stakeholders to provide updates and gather necessary information for issue resolution.
Maintain accurate documentation of incidents and service activities to support knowledge sharing and future reference.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering comprehensive solutions to meet varied business needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts to ensure smooth operations. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems and service delivery processes to effectively support operational needs.
Execute assigned tasks with attention to detail and quality, ensuring timely resolution of incidents and issues.
Collaborate with team members to identify recurring problems and contribute to continuous improvement initiatives.
Communicate effectively with stakeholders to provide updates and gather necessary information for issue resolution.
Maintain accurate documentation of incidents and service activities to support knowledge sharing and future reference.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Provide exceptional customer support by addressing inquiries and resolving issues promptly. Collaborate with cross-functional teams to enhance service delivery and improve processes. Document and track incidents and resolutions to maintain accurate records. Stay updated on the latest technologies and best practices to enhance service efficiency. Contribute to team meetings by sharing insights and suggesting improvements.RR Number :RRN000363Backfill Employee Name :Noel A KobalkarBackfill Employee ID :14059468Role off date :2nd June'26Type of resource :Backfill
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Provide exceptional customer support by addressing inquiries and resolving issues promptly. Collaborate with cross-functional teams to enhance service delivery and improve processes. Document and track incidents and resolutions to maintain accurate records. Stay updated on the latest technologies and best practices to enhance service efficiency. Contribute to team meetings by sharing insights and suggesting improvements.RR Number :RRN000363Backfill Employee Name :Noel A KobalkarBackfill Employee ID :14059468Role off date :2nd June'26Type of resource :Backfill
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a thorough understanding of IT production systems to effectively support service delivery and incident resolution.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and professionally with stakeholders to provide timely updates and manage expectations during incidents.
Follow established processes diligently while seeking opportunities to enhance operational efficiency.
Demonstrate commitment to learning and applying new technologies and methodologies relevant to IT operations.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Mumbai Ops - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a thorough understanding of IT production systems to effectively support service delivery and incident resolution.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and professionally with stakeholders to provide timely updates and manage expectations during incidents.
Follow established processes diligently while seeking opportunities to enhance operational efficiency.
Demonstrate commitment to learning and applying new technologies and methodologies relevant to IT operations.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an , you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn and adapt to new technologies and systems.
Provide feedback to improve client satisfaction and system performance."
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Handle customer queries via phone, chat, or email
Troubleshoot basic hardware and software issues
Guide users with step-by-step solutions
Install and configure software/applications
Escalate complex issues to senior teams
Maintain records of issues and resolutions
Ensure customer satisfaction
Good communication skills in Hindi, English, and Marathi
Responsibilities
Handle customer queries via phone, chat, or email
Troubleshoot basic hardware and software issues
Guide users with step-by-step solutions
Install and configure software/applications
Escalate complex issues to senior teams
Maintain records of issues and resolutions
Ensure customer satisfaction
Good communication skills in Hindi, English, and Marathi
Salary : Rs. 3,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Responsibilities
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Salary : Rs. 18,200.0 - Rs. 21,100.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are hiring for an International Recruitment Support process. You’ll handle inbound calls/emails/chats from candidates and provide real-time support for fresh applicants & rehires. This is a voice/non-voice role focused on exceptional candidate experience and data accuracy.Key Responsibilities / AuthoritiesCandidate Support: Receive inbound calls/emails/chats and log cases/interactions accurately in the required tool.Recruitment Assistance: Provide end-to-end support to fresh applicants and rehire candidates as per defined SOPs.Self-Service Navigation: Guide candidates on the self-service portal and resolve basic queries.Data Security: Perform security verifications per company policies and GDPR guidelines.Outbound Calling: Place outbound calls to candidates when required, in line with client/company guidelines.Quality & Productivity: Meet call quality, data quality, and productivity targets consistently.Process Updates: Keep DTPs, Knowledge Base, and SharePoint updated with current process changes.Compliance: Adhere to all personnel and operational policies
Responsibilities
Maintain punctual attendance.Customer Experience: Minimize complaints/escalations through strong call control and service delivery.Team Collaboration: Maintain open communication with peers and supervisors. Contribute to team goals.
Flexible to work in US/UK shifts as per business needs.Ability to work under pressure with a positive attitude.Team player, quick learner, punctual and disciplined.Customer focused, results driven, high attention to detail.High standards of integrity.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
