Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and email, chat c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group f: Achieve client and Accenture-defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software troubleshooting skills c: Three to five years of experience d: Minimum one to two years of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts, and rotation are ONLY as per project requirement c: 5 days working from the office per week with two weekly offs based on roster Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts, weekends, and Indian holidays location- Bangalore Only
Responsibilities
Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and email, chat c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group f: Achieve client and Accenture-defined targets Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge of O365, MS OFFICE Suite, Active Directory, Hardware, and Software troubleshooting skills c: Three to five years of experience d: Minimum one to two years of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts, and rotation are ONLY as per project requirement c: 5 days working from the office per week with two weekly offs based on roster Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts, weekends, and Indian holidays location- Bangalore Only
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.
Responsibilities
24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.24X& team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining quality and providing support that enhances client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of operating system functionalities and configurations.- Experience with remote desktop support tools and techniques.- Ability to communicate technical information clearly to non-technical users.- Familiarity with basic networking concepts and troubleshooting. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Chennai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
12 BDC7B Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
12 BDC7B Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication skills. Your role is pivotal in accurately defining client issues and interpreting them to design effective resolutions based on your comprehensive product knowledge. This position requires a proactive approach to problem-solving and a commitment to maintaining the functionality of world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Information Technology Operations - Application Tech Support Practitioner
Talent Acquisition JD (Job Description):
- Identify top talent for open positions
- Source candidates via job boards, social media, referrals
- Screen resumes, conduct interviews, assess fit
Responsibilities
- Collaborate with hiring managers, coordinate interviews
- Manage candidate pipeline, ensure smooth hiring process
- Develop recruitment strategies, improve hiring metrics
- Build employer brand, promote company culture
- Manage job postings, track recruitment metrics
- Ensure compliance with hiring regulations
- Coordinate onboarding process for new hires
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role will require you to accurately define client issues and design resolutions based on your deep product knowledge, contributing to the seamless operation of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role will require you to accurately define client issues and design resolutions based on your deep product knowledge, contributing to the seamless operation of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues accurately.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
