Basic understanding of document lifecycle, metadata, and user roles/permissions.
Good communication and interpersonal skills to interact with both technical and business teams.
Strong problem-solving mindset and willingness to learn.
Able to perform application health check and resolve the issues
Proficiency in SQL and Windows server environment for documentation and analysis.
Assist in testing, training, and user support activities during implementation phases.
Create user documentation, training materials, and helpdesk support content.
Collaborate with technical teams to validate solution design and implementation.
Troubleshoot basic functional issues and escalate where necessary.
Responsibilities
Salary : Rs. 0.0 - Rs. 9.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Technical Support.
- Strong understanding of desktop operating systems and applications.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with remote support tools and techniques.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Indore office.
- A 15 years full time education is required."
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Technical Support.
- Strong understanding of desktop operating systems and applications.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with remote support tools and techniques.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Indore office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
Create and maintain technical documents such as user manuals, system specifications, SOPs, and API documentation.
Collaborate with engineering and product teams to gather and interpret complex technical information.
Ensure consistency in formatting, terminology, and style across all documentation.
Manage version control and document lifecycle using tools like Confluence, SharePoint, or Git.
Review and edit existing documentation for clarity, accuracy, and completeness.
Support internal teams with documentation needs for audits, compliance, and onboarding.
Implement documentation standards and best practices across projects.
Essential Skills:
Technical Writing: Ability to translate complex concepts into clear, user-friendly content.
Tools & Software: Proficiency in MS Word, Adobe FrameMaker, MadCap Flare, JIRA, Confluence.
Web Technologies: Basic understanding of HTML/CSS and Markdown.
Communication: Strong written and verbal communication skills.
Attention to Detail: High accuracy in grammar, formatting, and technical correctness.
Project Management: Ability to manage multiple documentation projects and meet deadlines.
Desirable Skills:
Experience documenting enterprise software, cloud platforms, or data analytics solutions.
Exposure to API documentation and developer portals.
Knowledge of compliance standards like ISO, GDPR, or HIPAA (depending on domain).
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Life Science: Regulatory Submission Planning
As a Service management POC , you will serve as the vital link between clients, LTS on IT Asset management activities. Your typical day will involve engaging with clients RMT to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve client issues effectively. You will be dedicated to maintaining high-quality service and will leverage your deep product knowledge to design appropriate solutions tailored to client requirements.
Key Responsibilities
1. IT Asset inventory check and updates
2. Reporting and Accuracy Management
3. Tracking Asset request tickets in ServiceNow
4. Follows the ticket/ incident life cycle as defined by process
Technical Experience
1. Incident Management and usage of ticketing tools
2. Basic knowledge in MS Office
Professional Attributes
1. Basic verbal and written communication skills with email etiquette
2. Good positive working attitude
3. Reasonable problem solving and analytical skills
Educational Qualification
1. Any Bachelor’s degree with the desire to work in 24x7 environment
2. Good to have ITIL, IT Service management knowledge and O365 (word, PowerPoint, Excel, Outlook, Teams etc.)
Must Have:
1. Good written and verbal communication skills
2. Willingness to work in 24/7 environment
Good to Have
1. Technical background (IT Support)
2. Hardware / network course would be an added advantage
Total Year of Experience: 1 to 2 years
Relevant Year of Experience: 2 years"
Responsibilities
As a Service management POC , you will serve as the vital link between clients, LTS on IT Asset management activities. Your typical day will involve engaging with clients RMT to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve client issues effectively. You will be dedicated to maintaining high-quality service and will leverage your deep product knowledge to design appropriate solutions tailored to client requirements.
Key Responsibilities
1. IT Asset inventory check and updates
2. Reporting and Accuracy Management
3. Tracking Asset request tickets in ServiceNow
4. Follows the ticket/ incident life cycle as defined by process
Technical Experience
1. Incident Management and usage of ticketing tools
2. Basic knowledge in MS Office
Professional Attributes
1. Basic verbal and written communication skills with email etiquette
2. Good positive working attitude
3. Reasonable problem solving and analytical skills
Educational Qualification
1. Any Bachelor’s degree with the desire to work in 24x7 environment
2. Good to have ITIL, IT Service management knowledge and O365 (word, PowerPoint, Excel, Outlook, Teams etc.)
Must Have:
1. Good written and verbal communication skills
2. Willingness to work in 24/7 environment
Good to Have
1. Technical background (IT Support)
2. Hardware / network course would be an added advantage
Total Year of Experience: 1 to 2 years
Relevant Year of Experience: 2 years"
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with internal teams to address technical concerns.
- Document and track client interactions for future reference.
- Contribute to continuous improvement initiatives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles.
- Experience with ticketing systems and remote support tools.
- Knowledge of troubleshooting techniques for software and hardware issues.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required."
Responsibilities
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with internal teams to address technical concerns.
- Document and track client interactions for future reference.
- Contribute to continuous improvement initiatives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles.
- Experience with ticketing systems and remote support tools.
- Knowledge of troubleshooting techniques for software and hardware issues.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required."
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle.
Shift time: 5:30 PM to 3:00 AM IST
Shift Rotation: No
Working model: Work from office
Work Location: Vikhroli - MDC2
Education: Any Graduate
Skill: Preferably HR, Good Communication, MS Office Suite knowledge
Comments for Suppliers: Shift time: 5:30 PM to 3:00 AM IST
Shift Rotation: No
Working model: Work from office
Work Location: Vikhroli - MDC2
Education: Any Graduate
Responsibilities
Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle.
Shift time: 5:30 PM to 3:00 AM IST
Shift Rotation: No
Working model: Work from office
Work Location: Vikhroli - MDC2
Education: Any Graduate
Skill: Preferably HR, Good Communication, MS Office Suite knowledge
Comments for Suppliers: Shift time: 5:30 PM to 3:00 AM IST
Shift Rotation: No
Working model: Work from office
Work Location: Vikhroli - MDC2
Education: Any Graduate
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, ensuring timely investigation and restoration of services to maintain operational efficiency and customer satisfaction. You will engage with various stakeholders to facilitate smooth communication and resolution of technical challenges, contributing to a collaborative work environment focused on service excellence. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with customers to understand their needs and provide effective solutions.- Collaborate with cross-functional teams to ensure seamless service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.- Ability to analyze and troubleshoot issues in a timely manner.- Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Noida office.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, ensuring timely investigation and restoration of services to maintain operational efficiency and customer satisfaction. You will engage with various stakeholders to facilitate smooth communication and resolution of technical challenges, contributing to a collaborative work environment focused on service excellence. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with customers to understand their needs and provide effective solutions.- Collaborate with cross-functional teams to ensure seamless service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.- Ability to analyze and troubleshoot issues in a timely manner.- Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Noida office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
