Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company providing diverse services across multiple sectors.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Develop a clear understanding of IT production systems and contribute to maintaining their smooth operation. Follow established processes to resolve common incidents and issues efficiently and accurately. Collaborate with team members to identify recurring problems and suggest practical solutions. Communicate effectively with stakeholders to provide timely updates on incident status and resolution progress. Continuously enhance your technical skills and knowledge to improve service delivery and support.RR Number :RRN000373Backfill Employee Name :Manoj Chavan Backfill Employee ID :Manoj.Chavan Role off date :6th March'26Type of resource :backfill
Comments for Suppliers: Microsoft Windows Desktop Management (P2 - Intermediate)
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Pune Ops - Shared. The client is Cross Client, a company providing diverse services across multiple sectors.Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required. Develop a clear understanding of IT production systems and contribute to maintaining their smooth operation. Follow established processes to resolve common incidents and issues efficiently and accurately. Collaborate with team members to identify recurring problems and suggest practical solutions. Communicate effectively with stakeholders to provide timely updates on incident status and resolution progress. Continuously enhance your technical skills and knowledge to improve service delivery and support.RR Number :RRN000373Backfill Employee Name :Manoj Chavan Backfill Employee ID :Manoj.Chavan Role off date :6th March'26Type of resource :backfill
Comments for Suppliers: Microsoft Windows Desktop Management (P2 - Intermediate)
Salary : Rs. 0.0 - Rs. 3.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: "Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn and adapt to new technologies and systems.
Provide feedback to improve client satisfaction and system performance."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Responsibilities
Job Description: "Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve utilizing exceptional communication skills to ensure our world-class systems are running smoothly. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Beginner proficiency in Service Desk Management is required.
Engage with clients to understand their needs and provide timely support.
Document and track client issues to ensure effective resolution.
Collaborate with team members to enhance service delivery processes.
Continuously learn and adapt to new technologies and systems.
Provide feedback to improve client satisfaction and system performance."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Central Asset - Shared. The client is Cross Client, a company that provides diverse services across multiple industries and sectors.
Responsibilities: As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, managing risks to services, and providing operational support to keep production systems and devices online and available. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management (HAM) is required. Advanced proficiency in Asset Life Cycle Management is recommended.
Develop a thorough understanding of IT production systems and service management processes to ensure smooth operations.
Execute assigned tasks independently while seeking guidance to resolve common issues effectively.
Contribute to team discussions by identifying recurring patterns and suggesting practical solutions.
Collaborate with colleagues to maintain high standards of service availability and client satisfaction.
Continuously enhance your knowledge of asset management practices to support team goals and project success."
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Central Asset - Shared. The client is Cross Client, a company that provides diverse services across multiple industries and sectors.
Responsibilities: As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include supporting the infrastructure service management lifecycle, ensuring client satisfaction, managing risks to services, and providing operational support to keep production systems and devices online and available. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Hardware Asset Management (HAM) is required. Advanced proficiency in Asset Life Cycle Management is recommended.
Develop a thorough understanding of IT production systems and service management processes to ensure smooth operations.
Execute assigned tasks independently while seeking guidance to resolve common issues effectively.
Contribute to team discussions by identifying recurring patterns and suggesting practical solutions.
Collaborate with colleagues to maintain high standards of service availability and client satisfaction.
Continuously enhance your knowledge of asset management practices to support team goals and project success."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of the infrastructure and support processes to effectively address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality service delivery.
Collaborate with team members to share knowledge and contribute to continuous improvement initiatives.
Identify recurring issues and communicate insights to help enhance support strategies.
Maintain accurate documentation of incidents and resolutions to support team learning and service transparency."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will serve as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of the infrastructure and support processes to effectively address user inquiries and technical issues.
Follow established procedures to ensure consistent and high-quality service delivery.
Collaborate with team members to share knowledge and contribute to continuous improvement initiatives.
Identify recurring issues and communicate insights to help enhance support strategies.
Maintain accurate documentation of incidents and resolutions to support team learning and service transparency."
Salary : Rs. 2,00,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Kolkata Ops - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, investigation, and restoration to ensure smooth operations. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems to effectively respond to service disruptions.
Collaborate with team members to identify recurring issues and contribute to continuous improvement efforts.
Follow established procedures to ensure timely resolution of incidents and minimize impact on users.
Communicate effectively with stakeholders to provide updates and gather necessary information for problem resolution.
Maintain accurate documentation of incidents and resolutions to support knowledge sharing within the team.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Kolkata Ops - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, investigation, and restoration to ensure smooth operations. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Develop a clear understanding of IT production systems to effectively respond to service disruptions.
Collaborate with team members to identify recurring issues and contribute to continuous improvement efforts.
Follow established procedures to ensure timely resolution of incidents and minimize impact on users.
Communicate effectively with stakeholders to provide updates and gather necessary information for problem resolution.
Maintain accurate documentation of incidents and resolutions to support knowledge sharing within the team.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Responsibilities
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Salary : Rs. 0.0 - Rs. 1,92,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in IT Service Desk is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Analyze service desk metrics to identify trends and areas for improvement.
Develop and maintain documentation for processes and procedures to enhance team efficiency.
Provide training and support to team members to foster a collaborative work environment.
Engage in continuous learning to stay updated on industry best practices and emerging technologies.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project India RMS - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required. Intermediate proficiency in IT Service Desk is recommended.
Facilitate effective communication between technical teams and end-users to ensure seamless service delivery.
Analyze service desk metrics to identify trends and areas for improvement.
Develop and maintain documentation for processes and procedures to enhance team efficiency.
Provide training and support to team members to foster a collaborative work environment.
Engage in continuous learning to stay updated on industry best practices and emerging technologies.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, supporting various operational needs and solutions.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets through accurate tracking, tagging, maintenance, and reporting of physical information technology assets. You will also audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. Expected to build knowledge and support the team, you will actively participate in problem-solving discussions. Intermediate proficiency in Hardware Asset Management (HAM) is required.
Develop a thorough understanding of asset management processes and contribute to their continuous improvement.
Execute assigned tasks with attention to detail and ensure accurate documentation of asset information.
Collaborate effectively with team members to support asset tracking and reporting activities.
Identify common issues in asset management and propose practical solutions to enhance efficiency.
Contribute to team discussions by sharing insights and learning from experienced colleagues.
EID -jinnaram.keerthana
LWD - 31st Dec '25
Backfill- Exit
RRN - RRN00017194"
Comments for Suppliers: Hardware Asset Management (HAM) (P2 - Intermediate)
Responsibilities
"Client & Project: We are seeking a new talent to join the Engineering & Networks team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides diverse services across multiple sectors, supporting various operational needs and solutions.
Responsibilities: As an IT Asset Management Practitioner, you will be responsible for overseeing the lifecycle management of assets within the organization. Your day-to-day activities will include managing software assets by tracking licenses, agreements, and digital tools, as well as managing hardware assets through accurate tracking, tagging, maintenance, and reporting of physical information technology assets. You will also audit, control, maintain, and reconcile assets to ensure compliance and optimize resource usage. Expected to build knowledge and support the team, you will actively participate in problem-solving discussions. Intermediate proficiency in Hardware Asset Management (HAM) is required.
Develop a thorough understanding of asset management processes and contribute to their continuous improvement.
Execute assigned tasks with attention to detail and ensure accurate documentation of asset information.
Collaborate effectively with team members to support asset tracking and reporting activities.
Identify common issues in asset management and propose practical solutions to enhance efficiency.
Contribute to team discussions by sharing insights and learning from experienced colleagues.
EID -jinnaram.keerthana
LWD - 31st Dec '25
Backfill- Exit
RRN - RRN00017194"
Comments for Suppliers: Hardware Asset Management (HAM) (P2 - Intermediate)
Salary : Rs. 0.0 - Rs. 30.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
