As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
12 BDC14A Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
12 BDC14A Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will also provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in monitoring and maintaining the availability of IT production systems.- Collaborate with team members to identify and resolve service-related issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with Asset Management.- Familiarity with IT service management frameworks such as ITIL.- Understanding of incident management and service request processes.- Ability to work with various IT monitoring tools to ensure system availability. Additional Information: - The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and maintenance.- Understanding of network connectivity and troubleshooting.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and maintenance.- Understanding of network connectivity and troubleshooting.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Quality Analyst– Z1
Company: DTICI
Department: Information Technology
Job Area: QA
Position Location: Bangalore
Roles and responsibilities:
• Analyse and document current system functionalities for better functional and test coverage.
• Analyse new requirements and create test plans, test cases, and test scenarios
• Perform manual testing (functional, regression, smoke, sanity, UAT)
• Identify, log, track, and verify defects using defect-tracking tools
• Perform API, database, and basic performance testing (if applicable)
• Ensure adherence to QA processes and standards
Required Knowledge and Skills:
• Strong knowledge of SDLC & STLC
• Experience with manual testing methodologies
• Strong knowledge on Analysis and test case creation
• Experience in working with Test Management &t defect tracking tools (JIRA, X-Ray, etc.)
• Understanding of relational databases (SQL, MySQL, PostgreSQL, or similar).
• Prior working on Agile model with tools like AzureDevOps, JIRA boards etc.
Good to Have
• Diagnostic domain knowledge is plus
• Developing automation Scripts
o Selenium Automation with Java, Cucumber framework.
• Experience on API Testing automation"
Responsibilities
"Quality Analyst– Z1
Company: DTICI
Department: Information Technology
Job Area: QA
Position Location: Bangalore
Roles and responsibilities:
• Analyse and document current system functionalities for better functional and test coverage.
• Analyse new requirements and create test plans, test cases, and test scenarios
• Perform manual testing (functional, regression, smoke, sanity, UAT)
• Identify, log, track, and verify defects using defect-tracking tools
• Perform API, database, and basic performance testing (if applicable)
• Ensure adherence to QA processes and standards
Required Knowledge and Skills:
• Strong knowledge of SDLC & STLC
• Experience with manual testing methodologies
• Strong knowledge on Analysis and test case creation
• Experience in working with Test Management &t defect tracking tools (JIRA, X-Ray, etc.)
• Understanding of relational databases (SQL, MySQL, PostgreSQL, or similar).
• Prior working on Agile model with tools like AzureDevOps, JIRA boards etc.
Good to Have
• Diagnostic domain knowledge is plus
• Developing automation Scripts
o Selenium Automation with Java, Cucumber framework.
• Experience on API Testing automation"
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"24X7 team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge."
Responsibilities
"24X7 team - Device Management Operations & Support
Working knowledge on Connectivity Domain related Products
Understanding of Telematics Platform and Business Applications
Integration knowledge of Telematics Platform and Azure setup knowledge
Grafana suite components, alert configuration, alert modification.
PagerDuty (Grafana IRM), JIRA service desk.
CICD: GitHub & GitHub Actions, Packages. Azure Kubernetes Services (kubectl, helm, etc), Working knowledge on Terraform, ARM & Bicep.
Working knowledge on Connectivity Domain and support on Telemetry data related apps, IoT Hub application knowledge."
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Device Management Operations & Support Engineer - Navaneeth
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of service desk operations and best practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with ticketing systems and incident management processes. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of service desk operations and best practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with ticketing systems and incident management processes. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through a thorough understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions to ensure a comprehensive understanding of their needs.- Collaborate with team members to enhance service delivery and improve client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and troubleshooting.- Understanding of network connectivity and basic networking concepts.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through a thorough understanding of the product. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions to ensure a comprehensive understanding of their needs.- Collaborate with team members to enhance service delivery and improve client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and troubleshooting.- Understanding of network connectivity and basic networking concepts.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
