Description: Description
Working on LMS to add new offerings and delivering onto the system
o Working on TMT (Task Management Tool) to prioritise and allocate workload
o Liaising with external/internal facilitators
o Sending evaluation forms to learners
o Checking and processing invoices, raising queries with external vendors before posting to SAP for approval
o Reviewing expense reports in detail and investigating and resolving errors
o Following up queries referred from the HR/Learning Helpdesk
Responsibilities
Description: Description
Working on LMS to add new offerings and delivering onto the system
o Working on TMT (Task Management Tool) to prioritise and allocate workload
o Liaising with external/internal facilitators
o Sending evaluation forms to learners
o Checking and processing invoices, raising queries with external vendors before posting to SAP for approval
o Reviewing expense reports in detail and investigating and resolving errors
o Following up queries referred from the HR/Learning Helpdesk
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
**Job Description – Voice-Heavy Blended Process (Calls + Chats + Emails) **
Important Note:
This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.
Please apply only if you are fully comfortable with calling responsibilities.
Role Overview
Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.
Key Responsibilities
Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
Collaborate with cross-functional support teams to resolve requests efficiently.
Maintain a customer-centric approach focusing on live communication (primarily calls).
Qualifications
Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
Good interpersonal skills with a customer-first mindset.
Detail-oriented with strong organizational and multitasking skills.
Analytical and logical problem-solving skills.
Prior experience in customer or employee support (voice or blended) is an advantage.
Responsibilities
Work Requirements
100% Work from Office
Night Shifts Only | Shift Hours: 9.5 Hours
Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment.
Comments for Suppliers: 100% Work from Office
Only Night Shifts | Shift Hours: 9.5Hrs
Good English Communication Skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing exceptional communication to ensure the smooth operation of our world-class systems, and utilizing your product knowledge to accurately identify and resolve client issues. You will be dedicated to maintaining high-quality service and ensuring client satisfaction through effective problem-solving and support. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to troubleshoot and resolve technical issues effectively.- Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing exceptional communication to ensure the smooth operation of our world-class systems, and utilizing your product knowledge to accurately identify and resolve client issues. You will be dedicated to maintaining high-quality service and ensuring client satisfaction through effective problem-solving and support. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to troubleshoot and resolve technical issues effectively.- Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues promptly.- Collaborate with cross-functional teams to enhance service delivery.- Document client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong interpersonal and communication skills to engage effectively with clients.- Ability to analyze and interpret client issues to provide tailored solutions.- Familiarity with customer relationship management tools and software.- Basic understanding of application support processes and methodologies. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues promptly.- Collaborate with cross-functional teams to enhance service delivery.- Document client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Strong interpersonal and communication skills to engage effectively with clients.- Ability to analyze and interpret client issues to provide tailored solutions.- Familiarity with customer relationship management tools and software.- Basic understanding of application support processes and methodologies. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Responsibilities
Fresher
• Work Arrangement: WFO
• Work Timings: 24/7
• Work Location: BDC14B
• Job Description: Microsoft Windows Desktop Management/Desktop Support Engineer
Salary : Rs. 18,700.0 - Rs. 22,500.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
