Job Description: Engagement and Communications Practitioner
Extensive soft skills training experience – Culture, Voice & Accent, Grammar,
Customer Service
• Excellent Communication Skills - orally and in writing
• Instructional design
• Presentation Skills
Responsibilities
• Computer/ MS Office skills
• Trend analysis and reporting
• People Management skills
• Critical problem solving and issue resolution
• Team supervision
• People Development – Feedback & Coaching
Shift timing (5.30 PM onwards – it can be 5.30 or any time later as well) and RTO
It is a Work from office model for all 5days.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Piramal Tower Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in training and mentoring junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infosys Finacle.- Strong analytical and problem-solving skills to address complex software issues.- Experience with troubleshooting and debugging applications in a production environment.- Familiarity with database management and query optimization techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infosys Finacle.- This position is based at our Mumbai office.- A 15 years full time education is required
Responsibilities
Piramal Tower Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in training and mentoring junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infosys Finacle.- Strong analytical and problem-solving skills to address complex software issues.- Experience with troubleshooting and debugging applications in a production environment.- Familiarity with database management and query optimization techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infosys Finacle.- This position is based at our Mumbai office.- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: 8+ years of expereience with 5+ years in Audit / Compliance
Key Responsibilities
1. Prioritize controls and assist in Audit Planning
2. Perform compliance reviews, enterprise security audits( both application and infrastructure) which involves
a. Verify IT General, application and cyber security controls to ensure effective delivery of functional processes
within operations to mitigate risks.
b. Verify technology risk management processes, application development and deployment processes,
database management, vendor management, etc.,
c. Publish reports with actions and provide closure guidance as needed
3. Prepare high quality audit planning memo and Risk Control Matrix (RCM), workpaper documentation, manage discussion with stakeholders.
4. Apply guidance from enterprise policies and procedures and control testing industry best practices in workpaper documentation and effective challenge
5. Lead walkthroughs with control owners/1st LOD testers to obtain a sufficient understanding of the design effectiveness and operating effectiveness of the control.
6. Design and execute testing procedures to evaluate the effectiveness of controls related to technology risks.
7. Responsible to identify control gaps and communicate findings and control redesign recommendations to Management/Clients.
8. Prepare Dashboards and reports as directed by the delivery lead on time.
Responsibilities
The following skills will be an added advantage
1. Familiarity with relevant regulations and standards (e.g., SOX, PCI DSS, GDPR) is also important.
2. Having experience in evaluating IT controls against these regulatory and standards requirements and providing guidance for compliance improvement.
3. Pursuing relevant certifications such as CISA or CISSP will demonstrate the commitment to professional growth and competence
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Responsibilities: · Setup, manually execute and maintain test scripts for Integration (API) Testing, System Testing and E2E Testing across different test environments · Perform root cause analysis on test results, raise and retest defects, update test scripts · Manage test data required for test execution · Maintain and run regression test sets · Provide input to and work together with test automation team for automating regression scenarios · Perform peer-reviews Technical skills: · Software testing methodologies (ISTQB) · Excellent manual testing skills (System Testing, Integration Testing, Acceptance Testing) · Experience in testing web applications · Experience in API testing (using tools like SoapUI, Postman, Swagger, Insomnia) | MUST HAVE FOR AZURE TESTERS
Responsibilities
Job Responsibilities: · Setup, manually execute and maintain test scripts for Integration (API) Testing, System Testing and E2E Testing across different test environments · Perform root cause analysis on test results, raise and retest defects, update test scripts · Manage test data required for test execution · Maintain and run regression test sets · Provide input to and work together with test automation team for automating regression scenarios · Perform peer-reviews Technical skills: · Software testing methodologies (ISTQB) · Excellent manual testing skills (System Testing, Integration Testing, Acceptance Testing) · Experience in testing web applications · Experience in API testing (using tools like SoapUI, Postman, Swagger, Insomnia) | MUST HAVE FOR AZURE TESTERS
Salary : Rs. 8,00,000.0 - Rs. 10,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Testing Professional Position: Senior Testing Professional Experience: 3 to 6 years Role Overview: We are seeking a highly skilled and experienced Testing Professional to join our dynamic team. The ideal candidate will have a strong background in functional testing and test automation, particularly with Selenium. You will play a critical role in ensuring the quality and reliability of our software products, adhering to best practices in testing processes and methodologies. Key Responsibilities: • Design, develop, and execute comprehensive test plans and test cases for functional testing. • Implement and maintain test automation frameworks using Selenium. • Collaborate with cross-functional teams to understand requirements and ensure test coverage. • Identify, document, and track defects and issues using appropriate tools. • Perform regression testing to ensure product stability and quality. • Continuously improve testing processes and methodologies to enhance efficiency and effectiveness. • Provide detailed test reports and metrics to stakeholders. • Mentor and guide junior testers, fostering a culture of quality and excellence. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • 3 to 6 years of experience in functional testing and test automation. • Proficiency in Selenium for test automation. • Strong understanding of testing processes, methodologies, and best practices. • Experience with test management tools (e.g., JIRA, TestRail). • Excellent analytical and problem-solving skills. • Strong communication and collaboration skills. • Ability to work independently and as part of a team. • Detail-oriented with a commitment to delivering high-quality results.
Responsibilities
Job Description: Testing Professional Position: Senior Testing Professional Experience: 3 to 6 years Role Overview: We are seeking a highly skilled and experienced Testing Professional to join our dynamic team. The ideal candidate will have a strong background in functional testing and test automation, particularly with Selenium. You will play a critical role in ensuring the quality and reliability of our software products, adhering to best practices in testing processes and methodologies. Key Responsibilities: • Design, develop, and execute comprehensive test plans and test cases for functional testing. • Implement and maintain test automation frameworks using Selenium. • Collaborate with cross-functional teams to understand requirements and ensure test coverage. • Identify, document, and track defects and issues using appropriate tools. • Perform regression testing to ensure product stability and quality. • Continuously improve testing processes and methodologies to enhance efficiency and effectiveness. • Provide detailed test reports and metrics to stakeholders. • Mentor and guide junior testers, fostering a culture of quality and excellence. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • 3 to 6 years of experience in functional testing and test automation. • Proficiency in Selenium for test automation. • Strong understanding of testing processes, methodologies, and best practices. • Experience with test management tools (e.g., JIRA, TestRail). • Excellent analytical and problem-solving skills. • Strong communication and collaboration skills. • Ability to work independently and as part of a team. • Detail-oriented with a commitment to delivering high-quality results.
Salary : Rs. 8,00,000.0 - Rs. 10,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Selenium Test Automation & Functional Tester
Key Responsibilities:
Processing customer orders and verifying details
Performing credit checks and managing credit limits
Generating and issuing invoices
Monitoring accounts receivable
Following up on outstanding payments and collections
Resolving billing discrepancies and disputes
Reconciling customer accounts
Ensuring compliance with financial policies and controls
Skills Required:
Strong understanding of accounting principles
Experience with ERP systems (like SAP, Oracle, etc.)
Good communication and negotiation skills
Attention to detail and problem-solving ability
Typical Roles Under OTC:
Billing Specialist
Accounts Receivable Analyst
Credit Analyst
Responsibilities
Key Responsibilities:
Processing customer orders and verifying details
Performing credit checks and managing credit limits
Generating and issuing invoices
Monitoring accounts receivable
Following up on outstanding payments and collections
Resolving billing discrepancies and disputes
Reconciling customer accounts
Ensuring compliance with financial policies and controls
Skills Required:
Strong understanding of accounting principles
Experience with ERP systems (like SAP, Oracle, etc.)
Good communication and negotiation skills
Attention to detail and problem-solving ability
Typical Roles Under OTC:
Billing Specialist
Accounts Receivable Analyst
Credit Analyst
Salary : Rs. 2,50,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities: Analyze system specifications to understand requirements. Develop detailed test plans and test cases. Execute test cases and identify defects. Document and report defects to the development team. Collaborate with the development team to resolve issues. Ensure software meets quality standards and best practices. Participate in review meetings and provide feedback. Excellent knowledge in SDLC and STLC Expert in Agile methodology Key Technical Skills: Experience with Genesys Contact Centre testing. Knowledge of Genesys Workforce Management (WFM). Experience with testing Contact Centre Reports. Ability to write test scripts from designs (e.g., call flow test cases from Visio). Proficiency in Jira, Excel, and Confluence. Ability to work independently and in a team. Strong project leadership and communication skills, including customer-facing interactions. Cyara Automation: Cyara CX Model building Cyara Automation tests creation and execution
Responsibilities
Responsibilities: Analyze system specifications to understand requirements. Develop detailed test plans and test cases. Execute test cases and identify defects. Document and report defects to the development team. Collaborate with the development team to resolve issues. Ensure software meets quality standards and best practices. Participate in review meetings and provide feedback. Excellent knowledge in SDLC and STLC Expert in Agile methodology Key Technical Skills: Experience with Genesys Contact Centre testing. Knowledge of Genesys Workforce Management (WFM). Experience with testing Contact Centre Reports. Ability to write test scripts from designs (e.g., call flow test cases from Visio). Proficiency in Jira, Excel, and Confluence. Ability to work independently and in a team. Strong project leadership and communication skills, including customer-facing interactions. Cyara Automation: Cyara CX Model building Cyara Automation tests creation and execution
Salary : Rs. 8,00,000.0 - Rs. 10,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
