The Incident Management Process Coordinator oversees the incident management lifecycle in a multi-vendor IT service environment, ensuring timely resolution of IT incidents while adhering to SLAs. The role requires strong operational discipline and the ability to manage multiple incidents simultaneously. Ideal candidates will have hands-on experience in IT service environments, a deep understanding of ITIL practices, and proficiency in ITSM platforms like ServiceNow and Jira. Flexibility to work rotational shifts is essential.
Responsibilities
The Incident Management Process Coordinator oversees the incident management lifecycle in a multi-vendor IT service environment, ensuring timely resolution of IT incidents while adhering to SLAs. The role requires strong operational discipline and the ability to manage multiple incidents simultaneously. Ideal candidates will have hands-on experience in IT service environments, a deep understanding of ITIL practices, and proficiency in ITSM platforms like ServiceNow and Jira. Flexibility to work rotational shifts is essential.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Desired SAP Skills & Experience:
Domain: SAP S/4HANA - MM (Materials Management) with SD, FICO integration
• The candidate must be any graduate (BE/B.Tech Preferable) and he/she should have min
4-6 years’ relevant experience in SAP S/4HANA MM and have good domain knowledge.
• Experience with implementing an S4/HANA multi-tiered SAP environment
• At least one support and implementations/roll-out Experience in S/4 HANA PTP implementation
• Should have minimum two end-to-end full cycle implementation &Support projects experience in SAP MM and In-depth SAP S4 HANA knowledge, backed with a strong understanding of procurement processes
• Skills must have to have:
o MM Enterprise structure, Master data,
o Pricing , Account determination
o Third party
o Invoice verification
o PR/PO Release strategy process
o Procurement processes– Blanket ;Service , Special procurement processes,
o Interfaces& integration with other SAP modules
o MRP
• Knowledge on SAP Ariba and integration with S/4
• Experience in procurement process and integration to other modules in SAP like FI, CO and SD
• Coordinate with technical team on custom objects
• Ability to multitask and manage multiple deliverables and projects at the same time
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Handle changes or emergency transports as needed for high priority issues
• Provide consulting services on both new implementations and existing support projects
• Work self-directed and independently; may act as subject matter expert
Desired Soft Skills:
• Must have excellent analytical, troubleshooting and problem solving skills
• Strong drive to execute and deliver
• Excellent oral and written communication skills
• Ability to work independently or in conjunction with a team
• Ability to work issues through resolution
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, adaptability, flexibility and resourcefulness
• Seeking candidates who are flexible and willing to work on shifts as required
Responsibilities
Desired SAP Skills & Experience:
Domain: SAP S/4HANA - MM (Materials Management) with SD, FICO integration
• The candidate must be any graduate (BE/B.Tech Preferable) and he/she should have min
4-6 years’ relevant experience in SAP S/4HANA MM and have good domain knowledge.
• Experience with implementing an S4/HANA multi-tiered SAP environment
• At least one support and implementations/roll-out Experience in S/4 HANA PTP implementation
• Should have minimum two end-to-end full cycle implementation &Support projects experience in SAP MM and In-depth SAP S4 HANA knowledge, backed with a strong understanding of procurement processes
• Skills must have to have:
o MM Enterprise structure, Master data,
o Pricing , Account determination
o Third party
o Invoice verification
o PR/PO Release strategy process
o Procurement processes– Blanket ;Service , Special procurement processes,
o Interfaces& integration with other SAP modules
o MRP
• Knowledge on SAP Ariba and integration with S/4
• Experience in procurement process and integration to other modules in SAP like FI, CO and SD
• Coordinate with technical team on custom objects
• Ability to multitask and manage multiple deliverables and projects at the same time
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Design, customize, configure and testing of MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Handle changes or emergency transports as needed for high priority issues
• Provide consulting services on both new implementations and existing support projects
• Work self-directed and independently; may act as subject matter expert
Desired Soft Skills:
• Must have excellent analytical, troubleshooting and problem solving skills
• Strong drive to execute and deliver
• Excellent oral and written communication skills
• Ability to work independently or in conjunction with a team
• Ability to work issues through resolution
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, adaptability, flexibility and resourcefulness
• Seeking candidates who are flexible and willing to work on shifts as required
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities:
• Manage, support, and enhance Aravo Third-Party Risk Management operations.
• Ensure SLA adherence for incident management, change management, and service delivery.
• Coordinate with business and technical stakeholders for smooth support operations.
• Provide governance oversight, reporting, tracking, and escalation support.
• Drive prioritization of incidents, changes, defects, and release activities.
• Act as SME for Aravo workflows, controls, platform capabilities, and configuration.
• Troubleshoot application issues, support enhancements, and coordinate with engineering teams.
• Conduct regression testing and validation during releases and patches.
Responsibilities
Key Responsibilities:
• Manage, support, and enhance Aravo Third-Party Risk Management operations.
• Ensure SLA adherence for incident management, change management, and service delivery.
• Coordinate with business and technical stakeholders for smooth support operations.
• Provide governance oversight, reporting, tracking, and escalation support.
• Drive prioritization of incidents, changes, defects, and release activities.
• Act as SME for Aravo workflows, controls, platform capabilities, and configuration.
• Troubleshoot application issues, support enhancements, and coordinate with engineering teams.
• Conduct regression testing and validation during releases and patches.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system environments to maintain stability and support business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Drive the end-to-end design and modernization of integration flows, moving from existing PRISM/SAP RFC and S/4 CPI connections to a unified IBM ACE/MQ middleware layer.
- Act as the lead developer for complex integration logic, mapping, and message routing using ESQL, Java, or graphical mapping in IBM ACE
- Expert-level proficiency in IBM ACE (v11/12) and IBM MQ
- Deep experience with SAP RFC, SAP S/4HANA, and SAP CPI (BTP Integration Suite)
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere MQ & Message Broker Administration.
- Good To Have Skills: Experience with IBM WebSphere MQ, IBM Integration Bus.
- Strong understanding of middleware architecture and message queuing systems.
- Ability to monitor, troubleshoot, and optimize message broker environments.
- Experience in managing and configuring enterprise messaging systems to support business applications.
- Familiarity with system performance tuning and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in IBM WebSphere MQ & Message Broker Administration.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system environments to maintain stability and support business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Drive the end-to-end design and modernization of integration flows, moving from existing PRISM/SAP RFC and S/4 CPI connections to a unified IBM ACE/MQ middleware layer.
- Act as the lead developer for complex integration logic, mapping, and message routing using ESQL, Java, or graphical mapping in IBM ACE
- Expert-level proficiency in IBM ACE (v11/12) and IBM MQ
- Deep experience with SAP RFC, SAP S/4HANA, and SAP CPI (BTP Integration Suite)
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere MQ & Message Broker Administration.
- Good To Have Skills: Experience with IBM WebSphere MQ, IBM Integration Bus.
- Strong understanding of middleware architecture and message queuing systems.
- Ability to monitor, troubleshoot, and optimize message broker environments.
- Experience in managing and configuring enterprise messaging systems to support business applications.
- Familiarity with system performance tuning and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in IBM WebSphere MQ & Message Broker Administration.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
End-to-end scheduling of candidate interviews across time zonesMaintain tracker accuracy in ATS and share daily MISLiaise with hiring managers, candidates, and interviewers for confirmationsEnsure smooth candidate experience and timely closuresSkills: Coordination, MS Office, ATS tools, strong follow-ups
Responsibilities
Must have: Excellent coordination + MS Excel skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
s an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system stability and performance in a dynamic environment. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate with cross-functional teams to ensure seamless integration and support of applications.- Mentor junior team members to enhance their technical skills and problem-solving capabilities.- Continuously evaluate and improve support processes to increase efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere Application Server Application Deployment.- Strong knowledge of application server architecture and deployment methodologies.- Experience in troubleshooting and resolving issues related to middleware and application servers.- Ability to analyze logs and system metrics to diagnose and resolve performance bottlenecks.- Familiarity with scripting and automation tools to streamline deployment and support tasks.- Excellent communication skills to collaborate effectively with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 5 years of experience in IBM WebSphere Application Server Application Deployment.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
s an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system stability and performance in a dynamic environment. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate with cross-functional teams to ensure seamless integration and support of applications.- Mentor junior team members to enhance their technical skills and problem-solving capabilities.- Continuously evaluate and improve support processes to increase efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere Application Server Application Deployment.- Strong knowledge of application server architecture and deployment methodologies.- Experience in troubleshooting and resolving issues related to middleware and application servers.- Ability to analyze logs and system metrics to diagnose and resolve performance bottlenecks.- Familiarity with scripting and automation tools to streamline deployment and support tasks.- Excellent communication skills to collaborate effectively with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 5 years of experience in IBM WebSphere Application Server Application Deployment.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 2,17,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities
Lead enterprise-wide cybersecurity risk assessments, risk register management, and mitigation planning.
Develop and maintain security policies, procedures, and governance frameworks aligned with ISO 27001:2022 and NIST CSF.
Support Third-Party Risk Management (TPRM), including vendor due diligence, onboarding, and continuous monitoring.
Coordinate internal and external compliance audits, provide audit evidence, and address observations.
Plan and execute Vulnerability Assessment & Penetration Testing (VAPT) programs and track remediation activities.
Review and enhance IT continuity plans, Business Impact Analysis (BIA), and Disaster Recovery (DR) capabilities.
Conduct cyber incident simulation exercises and evaluate organizational readiness.
Develop risk dashboards, KPIs/KRIs, and executive-level cybersecurity reports.
Ensure compliance with ISO 27001, NIST CSF, GDPR, SEBI, RBI, PCI-DSS, and other applicable regulations.
Drive cybersecurity awareness through training and communication programs.
Required Qualifications
Education
Bachelor’s degree in Cybersecurity, Information Security, Risk Management, or a related field.
Master’s degree preferred.
Mandatory Certifications
CISSP, CISM, or CRISC
Required Experience
6–8 years of experience in cybersecurity risk management, governance, and compliance.
Hands-on experience in implementing cybersecurity risk frameworks.
Strong exposure to ISO 27001, NIST CSF, and regulatory compliance requirements.
Experience working with industry regulations such as GDPR, SEBI, RBI, PCI-DSS, etc.
Required Competencies & Skills
Technical Skills
Risk assessment methodologies and risk quantification techniques
ISO 27001:2022 and NIST Cybersecurity Framework
VAPT processes, vulnerability management, and threat analysis
Governance, Risk & Compliance (GRC) tools
Understanding of IT infrastructure, networking, and security controls
Soft Skills
Excellent communication and executive presentation skills
Strong stakeholder management abilities
Leadership and cross-functional team coordination
Analytical thinking and problem-solving skills
Project management and organizational capabilities
Preferred Experience
Financial Services, Manufacturing, or other regulated industries
Incident response frameworks and cyber crisis management
Cloud security and third-party risk management tools
Business continuity planning and disaster recovery programs
Selection Process
Final shortlisted candidates will undergo a client interview before onboarding.
Candidate Requirements
Must be available to work full-time from the Noida office.
Must successfully complete background verification and security clearance requirements.
Responsibilities
Key Responsibilities
Lead enterprise-wide cybersecurity risk assessments, risk register management, and mitigation planning.
Develop and maintain security policies, procedures, and governance frameworks aligned with ISO 27001:2022 and NIST CSF.
Support Third-Party Risk Management (TPRM), including vendor due diligence, onboarding, and continuous monitoring.
Coordinate internal and external compliance audits, provide audit evidence, and address observations.
Plan and execute Vulnerability Assessment & Penetration Testing (VAPT) programs and track remediation activities.
Review and enhance IT continuity plans, Business Impact Analysis (BIA), and Disaster Recovery (DR) capabilities.
Conduct cyber incident simulation exercises and evaluate organizational readiness.
Develop risk dashboards, KPIs/KRIs, and executive-level cybersecurity reports.
Ensure compliance with ISO 27001, NIST CSF, GDPR, SEBI, RBI, PCI-DSS, and other applicable regulations.
Drive cybersecurity awareness through training and communication programs.
Required Qualifications
Education
Bachelor’s degree in Cybersecurity, Information Security, Risk Management, or a related field.
Master’s degree preferred.
Mandatory Certifications
CISSP, CISM, or CRISC
Required Experience
6–8 years of experience in cybersecurity risk management, governance, and compliance.
Hands-on experience in implementing cybersecurity risk frameworks.
Strong exposure to ISO 27001, NIST CSF, and regulatory compliance requirements.
Experience working with industry regulations such as GDPR, SEBI, RBI, PCI-DSS, etc.
Required Competencies & Skills
Technical Skills
Risk assessment methodologies and risk quantification techniques
ISO 27001:2022 and NIST Cybersecurity Framework
VAPT processes, vulnerability management, and threat analysis
Governance, Risk & Compliance (GRC) tools
Understanding of IT infrastructure, networking, and security controls
Soft Skills
Excellent communication and executive presentation skills
Strong stakeholder management abilities
Leadership and cross-functional team coordination
Analytical thinking and problem-solving skills
Project management and organizational capabilities
Preferred Experience
Financial Services, Manufacturing, or other regulated industries
Incident response frameworks and cyber crisis management
Cloud security and third-party risk management tools
Business continuity planning and disaster recovery programs
Selection Process
Final shortlisted candidates will undergo a client interview before onboarding.
Candidate Requirements
Must be available to work full-time from the Noida office.
Must successfully complete background verification and security clearance requirements.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a clear understanding of established processes and procedures to deliver consistent and reliable technical support.
Execute assigned tasks with attention to detail and quality, ensuring timely resolution of common technical issues.
Collaborate effectively with team members to share knowledge and contribute to continuous improvement initiatives.
Recognize recurring patterns in technical problems and suggest practical solutions to enhance service delivery.
Maintain open communication with users and stakeholders to ensure transparency and satisfaction throughout the support process
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Intermediate proficiency in Service Desk Management is required.
Develop a clear understanding of established processes and procedures to deliver consistent and reliable technical support.
Execute assigned tasks with attention to detail and quality, ensuring timely resolution of common technical issues.
Collaborate effectively with team members to share knowledge and contribute to continuous improvement initiatives.
Recognize recurring patterns in technical problems and suggest practical solutions to enhance service delivery.
Maintain open communication with users and stakeholders to ensure transparency and satisfaction throughout the support process
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities
Review and verify contractor RA bills and invoices.
Conduct quantity verification and measurement checks as per approved drawings and site records.
Perform rate analysis and validate contract rates.
Review material reconciliation statements and consumption reports.
Check Bar Bending Schedules (BBS) and related quantity calculations.
Support claim management, variation analysis, and dispute resolution processes.
Coordinate with project stakeholders for bill certification and document verification.
Assess compliance of site execution with contractual and project requirements.
Prepare audit observations, reports, and recommendations.
Required Skills
RA Bill Checking and Certification
Rate Analysis
Material Reconciliation
Claim Management
BBS (Bar Bending Schedule) Checking
Understanding of Site Execution and Construction Practices
Knowledge of Construction Contracts and Billing Procedures
Good Analytical and Reporting Skills
Proficiency in MS Excel and Project Documentation
Preferred Candidate Profile
Bachelor's Degree in Civil Engineering (B.E./B.Tech).
3–5 years of experience in construction billing, quantity surveying, project controls, or cost management.
Experience in industrial, infrastructure, commercial, or large-scale construction projects.
Willingness to travel and work at client sites across India
Responsibilities
Key Responsibilities
Review and verify contractor RA bills and invoices.
Conduct quantity verification and measurement checks as per approved drawings and site records.
Perform rate analysis and validate contract rates.
Review material reconciliation statements and consumption reports.
Check Bar Bending Schedules (BBS) and related quantity calculations.
Support claim management, variation analysis, and dispute resolution processes.
Coordinate with project stakeholders for bill certification and document verification.
Assess compliance of site execution with contractual and project requirements.
Prepare audit observations, reports, and recommendations.
Required Skills
RA Bill Checking and Certification
Rate Analysis
Material Reconciliation
Claim Management
BBS (Bar Bending Schedule) Checking
Understanding of Site Execution and Construction Practices
Knowledge of Construction Contracts and Billing Procedures
Good Analytical and Reporting Skills
Proficiency in MS Excel and Project Documentation
Preferred Candidate Profile
Bachelor's Degree in Civil Engineering (B.E./B.Tech).
3–5 years of experience in construction billing, quantity surveying, project controls, or cost management.
Experience in industrial, infrastructure, commercial, or large-scale construction projects.
Willingness to travel and work at client sites across India
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Consultant – Risk Consulting Services (Industrial Infrastructure)
