We are seeking a skilled and motivated Cloud Engineer with expertise in AWS and modern DevOps practices to join our technology team. The ideal candidate will have hands-on experience with cloud hyperscaler services, containerization, CI/CD pipelines, and infrastructure automation. You will work closely with cross-functional teams to design, implement, and maintain secure, reliable, and scalable cloud solutions.
Responsibilities
We are seeking a skilled and motivated Cloud Engineer with expertise in AWS and modern DevOps practices to join our technology team. The ideal candidate will have hands-on experience with cloud hyperscaler services, containerization, CI/CD pipelines, and infrastructure automation. You will work closely with cross-functional teams to design, implement, and maintain secure, reliable, and scalable cloud solutions.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Good Communication & presentation skills.
• Strong Knowledge of Azure Components Azure Data Lake, Azure Data Factory, Azure SQL, Azure Databricks
• Must have strong knowledge & hands on in Apache Spark and Python programming, working with Delta Tables, Experience in Databricks is must
• Strong SQL Skills: Data modelling, Developing SQL Store Procedures, Functions, Dynamic SQL queries, Joins
• Must be aware of development of components for data fetching from APIs
• Strong knowledge of Data Warehousing Concepts.
• Hands on experience in ingesting data from various data sources and data types & file types
• Should have good knowledge on development lifecycle , best practice, and coding standards. Should be able to help team members, review the code.
• Good knowledge in Azure DevOps, understanding of build and release pipelines
Responsibilities
• Good Communication & presentation skills.
• Strong Knowledge of Azure Components Azure Data Lake, Azure Data Factory, Azure SQL, Azure Databricks
• Must have strong knowledge & hands on in Apache Spark and Python programming, working with Delta Tables, Experience in Databricks is must
• Strong SQL Skills: Data modelling, Developing SQL Store Procedures, Functions, Dynamic SQL queries, Joins
• Must be aware of development of components for data fetching from APIs
• Strong knowledge of Data Warehousing Concepts.
• Hands on experience in ingesting data from various data sources and data types & file types
• Should have good knowledge on development lifecycle , best practice, and coding standards. Should be able to help team members, review the code.
• Good knowledge in Azure DevOps, understanding of build and release pipelines
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Senior SAP Basis Expert & RISE Migration Governance Lead
Experience: 12–15 Years | Role Type: SAP Basis / PMO
Role Summary
We are seeking a Senior SAP Basis Expert & RISE Migration Governance Lead to support large scale SAP RISE transformations in an advisory, governance, and program management capacity.
This role will focus on managing, governing, and coordinating SAP RISE migrations, ensuring alignment across SAP, hyperscalers, system integrators, and internal Daimler Truck (DT) stakeholders.
The ideal candidate brings deep SAP Basis expertise, proven RISE migration experience, and strong stakeholder and program management skills.
• 12–15 years of experience in SAP Basis, SAP infrastructure, and migration programs
• Experience operating in large, complex enterprise SAP landscapes
• Proven background supporting or governing SAP RISE migrations
• Strong experience working as an external consultant, advisor, or PMO lead
SAP RISE Migrations & PMO / Governance (Primary Focus)
SAP RISE Migration Governance
• Govern SAP RISE migration programs from planning through Hypercare.
• Ensure alignment to SAP RISE scope, shared responsibility model, and contractual boundaries.
• Track migration readiness, prerequisites, and dependency resolution.
Program & PMO Responsibilities
• Establish program governance structures (status reporting, milestone tracking, decision forums).
• Coordinate migration timelines, dependencies, and deliverables across teams.
• Maintain Risks, Assumptions, Issues, Dependencies and ensure visibility to stakeholders.
Governance & Consulting Skills
• Hands on experience supporting or governing SAP RISE migrations
• Strong vendor and partner coordination capabilities
• Experience operating within PMO frameworks
Stakeholder & Partner Coordination
• Act as the central coordination point between:
o DT core SAP and IT teams
o SAP RISE delivery and operations teams
o Hyperscaler teams (Azure/AWS/GCP)
o System integrators and migration partners
• Ensure clear communication, accountability, and alignment across all parties.
Technical Governance & Advisory Responsibilities
• Provide architectural and migration recommendations based on SAP RISE best practices and prior experience.
• Facilitate technical and migration decision discussions by ensuring complete information, risks, and options are presented.
• Support cross team alignment and conflict resolution by coordinating inputs from all stakeholders.
• Proactively identify, document, and escalate risks that may impact timelines, costs, or platform stability.
• Ensure decisions, actions, and outcomes are properly documented and tracked.
• Final technical, architectural, and financial decision remains with the DT core SAP and IT leadership.
Cutover, Go Live & Hypercare Support
• Coordinate cutover planning, mock runs, and go live readiness activities.
• Ensure Hypercare models, escalation paths, and support responsibilities are clearly defined.
• Support post go live stabilization and lessons learned sessions.
Required Skills & Qualifications
Technical Skills
• Deep expertise in SAP Basis, SAP NetWeaver, ECC, S/4HANA, BW, Solution Manager
• Strong understanding of SAP RISE operating model and cloud architecture
• Experience with Azure, AWS, SAP BTP, and hybrid SAP landscapes
• Solid knowledge of networking, cloud connectivity, VPNs, and enterprise security concepts
Soft Skills
• Executive level communication and presentation skills
• Strong analytical, risk management, and documentation abilities
• Structured, proactive, and outcome focused working style
• Ability to influence without formal authority
Nice to Have
• SAP S/4HANA or RISE certifications
• Experience in global, multi region SAP environments
• Exposure to ITIL, Agile, or PMO frameworks
Responsibilities
Senior SAP Basis Expert & RISE Migration Governance Lead
Experience: 12–15 Years | Role Type: SAP Basis / PMO
Role Summary
We are seeking a Senior SAP Basis Expert & RISE Migration Governance Lead to support large scale SAP RISE transformations in an advisory, governance, and program management capacity.
This role will focus on managing, governing, and coordinating SAP RISE migrations, ensuring alignment across SAP, hyperscalers, system integrators, and internal Daimler Truck (DT) stakeholders.
The ideal candidate brings deep SAP Basis expertise, proven RISE migration experience, and strong stakeholder and program management skills.
• 12–15 years of experience in SAP Basis, SAP infrastructure, and migration programs
• Experience operating in large, complex enterprise SAP landscapes
• Proven background supporting or governing SAP RISE migrations
• Strong experience working as an external consultant, advisor, or PMO lead
SAP RISE Migrations & PMO / Governance (Primary Focus)
SAP RISE Migration Governance
• Govern SAP RISE migration programs from planning through Hypercare.
• Ensure alignment to SAP RISE scope, shared responsibility model, and contractual boundaries.
• Track migration readiness, prerequisites, and dependency resolution.
Program & PMO Responsibilities
• Establish program governance structures (status reporting, milestone tracking, decision forums).
• Coordinate migration timelines, dependencies, and deliverables across teams.
• Maintain Risks, Assumptions, Issues, Dependencies and ensure visibility to stakeholders.
Governance & Consulting Skills
• Hands on experience supporting or governing SAP RISE migrations
• Strong vendor and partner coordination capabilities
• Experience operating within PMO frameworks
Stakeholder & Partner Coordination
• Act as the central coordination point between:
o DT core SAP and IT teams
o SAP RISE delivery and operations teams
o Hyperscaler teams (Azure/AWS/GCP)
o System integrators and migration partners
• Ensure clear communication, accountability, and alignment across all parties.
Technical Governance & Advisory Responsibilities
• Provide architectural and migration recommendations based on SAP RISE best practices and prior experience.
• Facilitate technical and migration decision discussions by ensuring complete information, risks, and options are presented.
• Support cross team alignment and conflict resolution by coordinating inputs from all stakeholders.
• Proactively identify, document, and escalate risks that may impact timelines, costs, or platform stability.
• Ensure decisions, actions, and outcomes are properly documented and tracked.
• Final technical, architectural, and financial decision remains with the DT core SAP and IT leadership.
Cutover, Go Live & Hypercare Support
• Coordinate cutover planning, mock runs, and go live readiness activities.
• Ensure Hypercare models, escalation paths, and support responsibilities are clearly defined.
• Support post go live stabilization and lessons learned sessions.
Required Skills & Qualifications
Technical Skills
• Deep expertise in SAP Basis, SAP NetWeaver, ECC, S/4HANA, BW, Solution Manager
• Strong understanding of SAP RISE operating model and cloud architecture
• Experience with Azure, AWS, SAP BTP, and hybrid SAP landscapes
• Solid knowledge of networking, cloud connectivity, VPNs, and enterprise security concepts
Soft Skills
• Executive level communication and presentation skills
• Strong analytical, risk management, and documentation abilities
• Structured, proactive, and outcome focused working style
• Ability to influence without formal authority
Nice to Have
• SAP S/4HANA or RISE certifications
• Experience in global, multi region SAP environments
• Exposure to ITIL, Agile, or PMO frameworks
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP FICO Candidate with 4+ Yrs experience
Specific knowledge and tools:
• Excellent communication & strong collaboration skills
• Flexible to adapt to fast changing environment and self-motivated
• Creating technical design specifications to ensure compliance with the functional teams and IT Management
• Analytical thinking, high level of comprehension and independent working style.
Description for Candidates:
Must Have Skills:
• Deep expertise on SAP FICO application functionality, design and implementation.
• Implementation & support experience in SAP FICO including GL, AR, AP, AA, CCA & PCA.
• Must be skilled in user support, troubleshooting and error resolution.
• Must have good experience in RICEF
• Must have worked on Interfaces using IDOCs, ALE, Proxies, EDI and RFC.
• Must have strong business understanding and suggest SAP solutions for various business scenarios.
• Ability to help resolve complex issues and independently manage critical/complex situations.
Technical Skill sets: SAP FICO
• Should have minimum 4 years of experience in FICO and integration skills MM, SD.
• Should be well versed in demonstrated configuration skills in key areas like AR, AP, General Ledger, Asset, Accounting, Cost Center accounting and Profit Center accounting.
• Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments
• Should have experience in at least 2 end-to-end Implementations.
• Should have good Experience in areas like Concur, T&E and Industry specific solutions.
• The candidate should have been in a customer-facing role.
• Should be able to analyse client business processes, gather requirements, maintain data mapping
Document of interfaces & conversions.
• Should have good experience in the interfaces.
• Good experience in writing Functional Specifications.
• Should have good experience in the interfaces.
Qualifications for Internal Candidates:
Bachelors in IT/Computer Science.
Responsibilities
SAP FICO Candidate with 4+ Yrs experience
Specific knowledge and tools:
• Excellent communication & strong collaboration skills
• Flexible to adapt to fast changing environment and self-motivated
• Creating technical design specifications to ensure compliance with the functional teams and IT Management
• Analytical thinking, high level of comprehension and independent working style.
Description for Candidates:
Must Have Skills:
• Deep expertise on SAP FICO application functionality, design and implementation.
• Implementation & support experience in SAP FICO including GL, AR, AP, AA, CCA & PCA.
• Must be skilled in user support, troubleshooting and error resolution.
• Must have good experience in RICEF
• Must have worked on Interfaces using IDOCs, ALE, Proxies, EDI and RFC.
• Must have strong business understanding and suggest SAP solutions for various business scenarios.
• Ability to help resolve complex issues and independently manage critical/complex situations.
Technical Skill sets: SAP FICO
• Should have minimum 4 years of experience in FICO and integration skills MM, SD.
• Should be well versed in demonstrated configuration skills in key areas like AR, AP, General Ledger, Asset, Accounting, Cost Center accounting and Profit Center accounting.
• Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments
• Should have experience in at least 2 end-to-end Implementations.
• Should have good Experience in areas like Concur, T&E and Industry specific solutions.
• The candidate should have been in a customer-facing role.
• Should be able to analyse client business processes, gather requirements, maintain data mapping
Document of interfaces & conversions.
• Should have good experience in the interfaces.
• Good experience in writing Functional Specifications.
• Should have good experience in the interfaces.
Qualifications for Internal Candidates:
Bachelors in IT/Computer Science.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are looking for a highly skilled Senior Software Engineer with expertise in Java, Spring Boot-based microservices, and Azure cloud deployments. The ideal candidate should have experience deploying services to Azure Kubernetes Service (AKS), be proficient in using observability tools like Prometheus and Grafana, and have strong CI/CD pipeline experience. Knowledge of NoSQL databases like Azure Cosmos DB or MongoDB will be an added advantage. This role requires excellent communication skills and the ability to collaborate effectively among multiple cross-functional teams.
________________________________________
Key Responsibilities
• Design, develop, and maintain Java with Spring Boot microservices for scalable, high-performance applications.
• Deploy and manage services in Azure Kubernetes Service (AKS) environments.
• Build and maintain CI/CD pipelines for automated builds, testing, and deployments.
• Implement monitoring and alerting using Prometheus and Grafana.
• Collaborate closely with DevOps, QA, Cloud, and Product teams to ensure smooth delivery of solutions.
• Participate actively in architecture discussions to ensure technical scalability, performance, and security.
• Optimize application performance and troubleshoot production issues efficiently.
• Work with NoSQL databases like Azure Cosmos DB or MongoDB for data management.
• Document technical solutions and contribute to best practices.
________________________________________
Required Skills & Qualifications
• Minimum 6 years of professional software development experience.
• Strong hands-on experience in Java, Spring Boot, and RESTful microservices.
• Expertise in cloud deployment on Azure, especially Azure Kubernetes Service (AKS).
• Good understanding of microservices architecture and inter-service communication.
• Proficiency with monitoring tools: Prometheus and Grafana.
• Solid experience in implementing and maintaining CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions).
• Good understanding of containerization (Docker) and orchestration (Kubernetes).
• Experience with NoSQL databases such as Azure Cosmos DB or MongoDB (preferred).
• Excellent problem-solving skills and ability to work under minimal supervision.
• Strong interpersonal skills and ability to coordinate across multiple teams.
________________________________________
Nice to Have
• Knowledge of security best practices in microservices and cloud deployments.
• Experience in distributed tracing and logging tools (e.g., OpenTelemetry).
• Exposure to Agile/Scrum processes.
________________________________________
Education
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Responsibilities
We are looking for a highly skilled Senior Software Engineer with expertise in Java, Spring Boot-based microservices, and Azure cloud deployments. The ideal candidate should have experience deploying services to Azure Kubernetes Service (AKS), be proficient in using observability tools like Prometheus and Grafana, and have strong CI/CD pipeline experience. Knowledge of NoSQL databases like Azure Cosmos DB or MongoDB will be an added advantage. This role requires excellent communication skills and the ability to collaborate effectively among multiple cross-functional teams.
________________________________________
Key Responsibilities
• Design, develop, and maintain Java with Spring Boot microservices for scalable, high-performance applications.
• Deploy and manage services in Azure Kubernetes Service (AKS) environments.
• Build and maintain CI/CD pipelines for automated builds, testing, and deployments.
• Implement monitoring and alerting using Prometheus and Grafana.
• Collaborate closely with DevOps, QA, Cloud, and Product teams to ensure smooth delivery of solutions.
• Participate actively in architecture discussions to ensure technical scalability, performance, and security.
• Optimize application performance and troubleshoot production issues efficiently.
• Work with NoSQL databases like Azure Cosmos DB or MongoDB for data management.
• Document technical solutions and contribute to best practices.
________________________________________
Required Skills & Qualifications
• Minimum 6 years of professional software development experience.
• Strong hands-on experience in Java, Spring Boot, and RESTful microservices.
• Expertise in cloud deployment on Azure, especially Azure Kubernetes Service (AKS).
• Good understanding of microservices architecture and inter-service communication.
• Proficiency with monitoring tools: Prometheus and Grafana.
• Solid experience in implementing and maintaining CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions).
• Good understanding of containerization (Docker) and orchestration (Kubernetes).
• Experience with NoSQL databases such as Azure Cosmos DB or MongoDB (preferred).
• Excellent problem-solving skills and ability to work under minimal supervision.
• Strong interpersonal skills and ability to coordinate across multiple teams.
________________________________________
Nice to Have
• Knowledge of security best practices in microservices and cloud deployments.
• Experience in distributed tracing and logging tools (e.g., OpenTelemetry).
• Exposure to Agile/Scrum processes.
________________________________________
Education
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities: o Design and implement cloud architectures using Micro soft FabricPower BI, Data Warehouse, Data Factory, Spark Note books.o Establish governance, compliance, and security standards.o Create reusable design patterns and frameworks.2. Solution Implementationo Oversee deployment of MS Fabric solutions and integrations.o Ensure adherence to performance, security, and compliance standards.o Collaborate with cross-functional teams for seamless integration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro soft Fabric, adf, powerbi,- Strong understanding of application design principles and best practices.- Experience with cloud-based application development and deployment.- Familiarity with agile methodologies and project management tools.- Ability to analyze and optimize application performance. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Fabric.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities: o Design and implement cloud architectures using Micro soft FabricPower BI, Data Warehouse, Data Factory, Spark Note books.o Establish governance, compliance, and security standards.o Create reusable design patterns and frameworks.2. Solution Implementationo Oversee deployment of MS Fabric solutions and integrations.o Ensure adherence to performance, security, and compliance standards.o Collaborate with cross-functional teams for seamless integration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro soft Fabric, adf, powerbi,- Strong understanding of application design principles and best practices.- Experience with cloud-based application development and deployment.- Familiarity with agile methodologies and project management tools.- Ability to analyze and optimize application performance. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Fabric.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a smooth user experience throughout the day. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with ticketing systems and service level agreements.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a smooth user experience throughout the day. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with ticketing systems and service level agreements.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine designs and contribute to the overall application architecture, ensuring that the solutions are both effective and efficient.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Engage in continuous learning to stay updated with industry trends and technologies.
- Collaborate with stakeholders to gather and analyze requirements for application design.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in .Net Full Stack Development.
- Strong understanding of web development frameworks and technologies.
- Experience with database management systems and SQL.
- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.
- Knowledge of software development methodologies and best practices.
Additional Information:
- The candidate should have minimum 3 years of experience in .Net Full Stack Development.
- This position is based at our Chennai office.
- A 15 years full time education is required
Responsibilities
As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine designs and contribute to the overall application architecture, ensuring that the solutions are both effective and efficient.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Engage in continuous learning to stay updated with industry trends and technologies.
- Collaborate with stakeholders to gather and analyze requirements for application design.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in .Net Full Stack Development.
- Strong understanding of web development frameworks and technologies.
- Experience with database management systems and SQL.
- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.
- Knowledge of software development methodologies and best practices.
Additional Information:
- The candidate should have minimum 3 years of experience in .Net Full Stack Development.
- This position is based at our Chennai office.
- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 1,45,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Familiarity with ticketing systems and support workflows.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Familiarity with ticketing systems and support workflows.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 34,800.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
