Key Responsibilities:
• Provide first-level helpdesk support for banking-related applications and services.
• Handle customer and stakeholder queries through calls, emails, or support tickets.
• Diagnose, troubleshoot, and resolve issues within defined SLAs.
• Escalate unresolved issues to the appropriate support teams and track them until closure.
• Maintain accurate records of incidents, requests, and resolutions.
• Ensure a high level of customer satisfaction by delivering timely and effective support.
• Adhere to organizational policies, processes, and service quality standards.
Required Skills
• Basic knowledge of Banking Operations.
• Experience in Helpdesk Support and Customer Service.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Strong analytical and problem-solving skills.
Soft Skills
• Excellent stakeholder management and professional etiquette.
• Strong verbal and written communication skills.
• Ability to communicate effectively, clearly, and politely with customers and stakeholders.
• Customer-focused approach with the ability to work under pressure.
• Good interpersonal skills and a collaborative mindset.
• Ability to manage multiple tasks and prioritize effectively.
Responsibilities
Key Responsibilities:
• Provide first-level helpdesk support for banking-related applications and services.
• Handle customer and stakeholder queries through calls, emails, or support tickets.
• Diagnose, troubleshoot, and resolve issues within defined SLAs.
• Escalate unresolved issues to the appropriate support teams and track them until closure.
• Maintain accurate records of incidents, requests, and resolutions.
• Ensure a high level of customer satisfaction by delivering timely and effective support.
• Adhere to organizational policies, processes, and service quality standards.
Required Skills
• Basic knowledge of Banking Operations.
• Experience in Helpdesk Support and Customer Service.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Strong analytical and problem-solving skills.
Soft Skills
• Excellent stakeholder management and professional etiquette.
• Strong verbal and written communication skills.
• Ability to communicate effectively, clearly, and politely with customers and stakeholders.
• Customer-focused approach with the ability to work under pressure.
• Good interpersonal skills and a collaborative mindset.
• Ability to manage multiple tasks and prioritize effectively.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities:
• Conduct internal assessment, risk assessments and review of IT, OT processes and recommend action for improving IT governance maturity using reference frameworks like ISO 27001/NIST framework/TISAX.
• Ensure compliance with organizational information Security policies and procedures
• Perform regular checks and KRI on security tool.
• Responsible to monitor and manage security related nonconformities.
• Conduct risk assessments to identify, evaluate and prioritize risks related to information security and business operations.
• Support external audits by preparing documentation, coordinating audit activities, and ensuring compliance with cybersecurity policies and standards.
• Work closely with IT, legal and other business stakeholders to integrate IS risk management into business processes ensuring alignment with organizational goals.
• Contribute to the development of IS policies, procedures and guidelines and assist in delivering training programs to raise awareness of security best practices across the organization.
• Maintain clear and comprehensive documentation of risk assessments , compliance activities , audits, and incident reports to provide transparency to senior leadership and regulatory bodies.
Mandatory Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Ability to influence and work collaboratively across departments
• Proficiency in GRC tools and software
Responsibilities
Key Responsibilities:
• Conduct internal assessment, risk assessments and review of IT, OT processes and recommend action for improving IT governance maturity using reference frameworks like ISO 27001/NIST framework/TISAX.
• Ensure compliance with organizational information Security policies and procedures
• Perform regular checks and KRI on security tool.
• Responsible to monitor and manage security related nonconformities.
• Conduct risk assessments to identify, evaluate and prioritize risks related to information security and business operations.
• Support external audits by preparing documentation, coordinating audit activities, and ensuring compliance with cybersecurity policies and standards.
• Work closely with IT, legal and other business stakeholders to integrate IS risk management into business processes ensuring alignment with organizational goals.
• Contribute to the development of IS policies, procedures and guidelines and assist in delivering training programs to raise awareness of security best practices across the organization.
• Maintain clear and comprehensive documentation of risk assessments , compliance activities , audits, and incident reports to provide transparency to senior leadership and regulatory bodies.
Mandatory Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Ability to influence and work collaboratively across departments
• Proficiency in GRC tools and software
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Education and/or Work Experience Requirements:
This section is used to describe what knowledge, skills and abilities are required to perform the daily tasks
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers both in English.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Mandatory / Preferred Skills: General Skills/Technical Skills
• Participate in end-to-end SAP RE-FX implementation projects.
• Gather business requirements and configure SAP RE-FX solutions.
• Execute data migration activities from legacy systems to SAP RE-FX.
• Integrate SAP RE-FX with SAP FI and other relevant SAP modules.
• Support testing, user training, go-live, and post-go-live activities.
• Prepare functional specifications and project documentation.
• Provide production support and resolve business issues.
Required Skills
• 5–8 years of experience in SAP RE-FX.
• Strong knowledge of SAP RE-FX integrated with SAP Finance (FI).
• Hands-on experience in at least one end-to-end implementation project.
• Experience in SAP RE-FX migration projects.
• Good understanding of lease contracts, rental objects, real estate business processes, and financial postings.
• Strong analytical and communication skills.
• Experience interacting directly with business stakeholders.
• Willingness to travel to customer locations as required.
Others:
• Experience with SAP S/4HANA RE-FX is preferred.
• Knowledge of integration with SAP CO, MM, and PM is an added advantage.
• Has participated in at least one large transformation engagements within SAP S/4HANA exp
Responsibilities
Education and/or Work Experience Requirements:
This section is used to describe what knowledge, skills and abilities are required to perform the daily tasks
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers both in English.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Mandatory / Preferred Skills: General Skills/Technical Skills
• Participate in end-to-end SAP RE-FX implementation projects.
• Gather business requirements and configure SAP RE-FX solutions.
• Execute data migration activities from legacy systems to SAP RE-FX.
• Integrate SAP RE-FX with SAP FI and other relevant SAP modules.
• Support testing, user training, go-live, and post-go-live activities.
• Prepare functional specifications and project documentation.
• Provide production support and resolve business issues.
Required Skills
• 5–8 years of experience in SAP RE-FX.
• Strong knowledge of SAP RE-FX integrated with SAP Finance (FI).
• Hands-on experience in at least one end-to-end implementation project.
• Experience in SAP RE-FX migration projects.
• Good understanding of lease contracts, rental objects, real estate business processes, and financial postings.
• Strong analytical and communication skills.
• Experience interacting directly with business stakeholders.
• Willingness to travel to customer locations as required.
Others:
• Experience with SAP S/4HANA RE-FX is preferred.
• Knowledge of integration with SAP CO, MM, and PM is an added advantage.
• Has participated in at least one large transformation engagements within SAP S/4HANA exp
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities
• Monitor, troubleshoot, and resolve application incidents in accordance with established SLAs.
• Manage and coordinate incidents, problems, and service requests through ServiceNow or similar ITSM platforms.
• Perform detailed root cause analysis and implement preventive measures to minimize recurring issues.
• Analyze large datasets to identify trends, anomalies, and data quality issues.
• Develop and execute SQL queries to investigate application and data-related problems.
• Create and maintain comprehensive operational documentation, knowledge articles, and support procedures.
• Collaborate with development, infrastructure, and business teams to resolve complex production issues.
• Support application releases, deployments, and post-release validation activities.
• Communicate effectively with stakeholders, providing timely updates and resolution status.
• Participate in on-call support and operational readiness activities as required.
Required Qualifications
• Strong understanding of Incident Management, Problem Management, and Request Management processes.
• Experience using ServiceNow or other IT Service Management (ITSM) tools.
• Demonstrated ability to manage multiple priorities and work independently with minimal supervision.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Experience working with and analyzing large datasets.
• Advanced SQL skills with strong data analysis and investigative capabilities.
Preferred Qualifications
• Experience with Talend or other ETL/data integration tools.
• Experience with Power BI or other reporting and analytics platforms.
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) and/or Amazon Web Services (AWS).
• Scripting and automation experience, preferably using Python.
• Experience working within Agile/Scrum delivery teams.
Responsibilities
Key Responsibilities
• Monitor, troubleshoot, and resolve application incidents in accordance with established SLAs.
• Manage and coordinate incidents, problems, and service requests through ServiceNow or similar ITSM platforms.
• Perform detailed root cause analysis and implement preventive measures to minimize recurring issues.
• Analyze large datasets to identify trends, anomalies, and data quality issues.
• Develop and execute SQL queries to investigate application and data-related problems.
• Create and maintain comprehensive operational documentation, knowledge articles, and support procedures.
• Collaborate with development, infrastructure, and business teams to resolve complex production issues.
• Support application releases, deployments, and post-release validation activities.
• Communicate effectively with stakeholders, providing timely updates and resolution status.
• Participate in on-call support and operational readiness activities as required.
Required Qualifications
• Strong understanding of Incident Management, Problem Management, and Request Management processes.
• Experience using ServiceNow or other IT Service Management (ITSM) tools.
• Demonstrated ability to manage multiple priorities and work independently with minimal supervision.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Experience working with and analyzing large datasets.
• Advanced SQL skills with strong data analysis and investigative capabilities.
Preferred Qualifications
• Experience with Talend or other ETL/data integration tools.
• Experience with Power BI or other reporting and analytics platforms.
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) and/or Amazon Web Services (AWS).
• Scripting and automation experience, preferably using Python.
• Experience working within Agile/Scrum delivery teams.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Responsibilities
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Desktop Management - Infrastructure Services (IS)
