Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Responsibilities
Candidate should posses an experience of minimum 2 years.
Provide L2 application support by resolving incidents from L1 within SLA.
Perform in‑depth issue analysis using strong SQL querying skills to analyze data, identify root causes, and validate fixes.
Handle production issues related to data, access, and application workflows.
Coordinate with L3 teams and vendors for complex issues and permanent resolutions.
Document solutions, known errors, and troubleshooting steps.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as a software detective investigating and resolving issues across essential business systems, requiring a proactive approach to identifying challenges and analyzing system behavior. This role demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity. You will be expected to serve as an SME, manage team decisions, mentor junior members, and provide solutions across multiple teams. The position requires a minimum of 5 years of experience in SAP SuccessFactors Onboarding with strong analytical and cross-functional collaboration skills. When sourcing for this role, look for candidates with demonstrated expertise in SAP SuccessFactors Onboarding, proven leadership and mentoring capabilities, and a track record of managing technical teams and driving system optimization initiatives.
Responsibilities
As an Application Support Engineer, you will act as a software detective investigating and resolving issues across essential business systems, requiring a proactive approach to identifying challenges and analyzing system behavior. This role demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity. You will be expected to serve as an SME, manage team decisions, mentor junior members, and provide solutions across multiple teams. The position requires a minimum of 5 years of experience in SAP SuccessFactors Onboarding with strong analytical and cross-functional collaboration skills. When sourcing for this role, look for candidates with demonstrated expertise in SAP SuccessFactors Onboarding, proven leadership and mentoring capabilities, and a track record of managing technical teams and driving system optimization initiatives.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Custom Software Engineer role focused on creating tailored software solutions using contemporary development frameworks and agile methodologies. The position requires an SME-level professional with minimum 7.5 years of SAP Sales and Distribution (SD) experience to lead team decisions, mentor junior members, and drive process improvements. Key responsibilities include designing scalable software components, troubleshooting complex enterprise issues, and coordinating cross-functional communication. When sourcing, prioritize candidates with deep SAP SD expertise, proven team leadership experience, and demonstrated ability to implement process improvements in enterprise environments.
Responsibilities
Custom Software Engineer role focused on creating tailored software solutions using contemporary development frameworks and agile methodologies. The position requires an SME-level professional with minimum 7.5 years of SAP Sales and Distribution (SD) experience to lead team decisions, mentor junior members, and drive process improvements. Key responsibilities include designing scalable software components, troubleshooting complex enterprise issues, and coordinating cross-functional communication. When sourcing, prioritize candidates with deep SAP SD expertise, proven team leadership experience, and demonstrated ability to implement process improvements in enterprise environments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Experience: 8+ years
Responsibilities
• Design the overall system architecture for data ingestion, processing, storage, and visualization
• Define technology stack, integration patterns, and scalability strategies
• Ensure security, performance, and maintainability of the platform
• Guide engineering teams on best practices and architectural decisions
• Conduct code and design reviews, and mentor senior engineers
(AND/OR)
• Design and own the end-to-end architecture of a modular, microservices-based SaaS platform.
• Define and implement a multi-cloud strategy (AWS + Azure + GCP) with Kubernetes, CI/CD, and observability.
• Architect and integrate LLM-based features such as:
• Automated feedback summarization
• Campaign content generation
• Workflow decision support
• Collaborate with product, engineering, and data teams to translate business needs into scalable solutions.
• Ensure security, compliance (e.g., GDPR), and performance across all services.
• Evaluate and integrate open-source tools (e.g., Camunda, OpenBoxes) and enterprise systems (e.g., SAP).
Skills & Experience
• 8+ years in software architecture and backend engineering
• Deep expertise in distributed systems, microservices, and cloud-native design
• Proficiency in Java, Kafka, Kubernetes, and observability tools (e.g., OpenTelemetry, Prometheus)
• Experience with time-series databases, stream processing, and API design
• Strong understanding of DevOps, CI/CD, and infrastructure as code
(AND/OR)
• Proven experience with microservices, event-driven architecture, and API-first development
• Experience with PostgreSQL, MongoDB, and Redis.
• Familiarity with message brokers like Kafka or RabbitMQ.
• Knowledge of OAuth2, JWT, and secure coding practices.
• Deep expertise in AWS/Azure/GCP cloud platforms
• Strong knowledge of Kubernetes, Docker, Terraform, and CI/CD pipelines
• Experience with LLMs (e.g., OpenAI, Hugging Face, LangChain) and prompt engineering
• Familiarity with workflow engines (e.g., Camunda, n8n) and logistics systems (e.g., OpenBoxes)
• Strong understanding of data privacy, security, and compliance frameworks
Responsibilities
Experience: 8+ years
Responsibilities
• Design the overall system architecture for data ingestion, processing, storage, and visualization
• Define technology stack, integration patterns, and scalability strategies
• Ensure security, performance, and maintainability of the platform
• Guide engineering teams on best practices and architectural decisions
• Conduct code and design reviews, and mentor senior engineers
(AND/OR)
• Design and own the end-to-end architecture of a modular, microservices-based SaaS platform.
• Define and implement a multi-cloud strategy (AWS + Azure + GCP) with Kubernetes, CI/CD, and observability.
• Architect and integrate LLM-based features such as:
• Automated feedback summarization
• Campaign content generation
• Workflow decision support
• Collaborate with product, engineering, and data teams to translate business needs into scalable solutions.
• Ensure security, compliance (e.g., GDPR), and performance across all services.
• Evaluate and integrate open-source tools (e.g., Camunda, OpenBoxes) and enterprise systems (e.g., SAP).
Skills & Experience
• 8+ years in software architecture and backend engineering
• Deep expertise in distributed systems, microservices, and cloud-native design
• Proficiency in Java, Kafka, Kubernetes, and observability tools (e.g., OpenTelemetry, Prometheus)
• Experience with time-series databases, stream processing, and API design
• Strong understanding of DevOps, CI/CD, and infrastructure as code
(AND/OR)
• Proven experience with microservices, event-driven architecture, and API-first development
• Experience with PostgreSQL, MongoDB, and Redis.
• Familiarity with message brokers like Kafka or RabbitMQ.
• Knowledge of OAuth2, JWT, and secure coding practices.
• Deep expertise in AWS/Azure/GCP cloud platforms
• Strong knowledge of Kubernetes, Docker, Terraform, and CI/CD pipelines
• Experience with LLMs (e.g., OpenAI, Hugging Face, LangChain) and prompt engineering
• Familiarity with workflow engines (e.g., Camunda, n8n) and logistics systems (e.g., OpenBoxes)
• Strong understanding of data privacy, security, and compliance frameworks
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
This is a senior data science role requiring 8+ years of experience in developing innovative AI/ML models. The position focuses on applying advanced techniques including Markov chains, genetic algorithms, NLP, and computer vision, along with small language model fine-tuning. Key responsibilities involve identifying opportunities, building and testing proof-of-concept models, and creating automated experiments and pipelines. Candidates should have strong Python and PySpark proficiency, SQL/KQL knowledge, and experience with Azure, Databricks, and graph databases. When sourcing, prioritize candidates with: (1) proven track record of developing innovative AI/ML models, (2) ability to rapidly prototype and iterate on PoC solutions, and (3) mindset for continuous learning and experimentation with new technologies.
Responsibilities
This is a senior data science role requiring 8+ years of experience in developing innovative AI/ML models. The position focuses on applying advanced techniques including Markov chains, genetic algorithms, NLP, and computer vision, along with small language model fine-tuning. Key responsibilities involve identifying opportunities, building and testing proof-of-concept models, and creating automated experiments and pipelines. Candidates should have strong Python and PySpark proficiency, SQL/KQL knowledge, and experience with Azure, Databricks, and graph databases. When sourcing, prioritize candidates with: (1) proven track record of developing innovative AI/ML models, (2) ability to rapidly prototype and iterate on PoC solutions, and (3) mindset for continuous learning and experimentation with new technologies.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Responsibilities
An Infra Tech Support Practitioner will provide first and second level technical support for infrastructure, systems, and applications in both production and development environments. The role requires diagnosing issues and delivering effective resolutions across infrastructure, operating systems, networks, and application platforms while serving as the primary interface with users and clients. Key responsibilities include developing knowledge of infrastructure and application environments, following established procedures, identifying recurring issues, collaborating with team members, and maintaining accurate incident documentation. When sourcing candidates, look for individuals with foundational Service Desk Management knowledge, strong problem-solving abilities, and a collaborative approach to knowledge sharing.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title: Sr. Associate-Sales & Retention (Phone/Chat)
Job Desciption: "This entry-level role will deliver retention & sales alongwith customer service for SaaS based products.
Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.
Contribute to a team environment while adhering to service-level agreements for Phone/Chat cases.
Demonstrates effective, clear, and professional written and oral communication.
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions."
Would Report To: Subject Matter Expert /Team Manager
Hierarchy Level: L2
SOW Reference:
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
