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As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of client relationship management. - Familiarity with ticketing systems and support workflows. - Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required."

Responsibilities

As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of client relationship management. - Familiarity with ticketing systems and support workflows. - Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required."
  • Salary : Rs. 0.0 - Rs. 30,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Application Tech Support Practitioner

Job Description

Skill Required: Workday Studio, Core Connectors, (PICOF,PECI, CCW), Workday web service (REST/SOAP APIs), XSLT,Xpath,Calculated fields, BIRT Reporting Experience Range in Required Skills: 10 Years & Above Job Description: • 3–6+ years of experience in Workday integration development. • Strong expertise in Workday Studio, EIB, Core Connectors, Workday Web Services (SOAP/REST). • Hands-on experience with Workday Financials and/or Supply Chain Management modules. • Strong knowledge of FSCM business processes such as Procure-to-Pay (P2P), Order-to-Cash (O2C), Expenses, and Supplier Management. • Proficiency in XML, XSLT, XPATH, Java, JSON, and SQL for integration development. • Experience with integration middleware and third-party systems (e.g., banks, suppliers, procurement systems, payment gateways). • Excellent problem-solving, analytical, and troubleshooting skills. • Strong communication skills to work with business and technical stakeholders. • Workday Integration Core Certified or Workday Financials Certified. • Experience in cloud financial systems, ERP integrations, or large-scale Workday deployments. Workday certification preferred • Familiarity with PeopleSoft FSCM or other ERP systems is a plus. • Knowledge of security models, reporting, and calculated fields in Workday Workday certification prefered

Responsibilities

Skill Required: Workday Studio, Core Connectors, (PICOF,PECI, CCW), Workday web service (REST/SOAP APIs), XSLT,Xpath,Calculated fields, BIRT Reporting Experience Range in Required Skills: 10 Years & Above Job Description: • 3–6+ years of experience in Workday integration development. • Strong expertise in Workday Studio, EIB, Core Connectors, Workday Web Services (SOAP/REST). • Hands-on experience with Workday Financials and/or Supply Chain Management modules. • Strong knowledge of FSCM business processes such as Procure-to-Pay (P2P), Order-to-Cash (O2C), Expenses, and Supplier Management. • Proficiency in XML, XSLT, XPATH, Java, JSON, and SQL for integration development. • Experience with integration middleware and third-party systems (e.g., banks, suppliers, procurement systems, payment gateways). • Excellent problem-solving, analytical, and troubleshooting skills. • Strong communication skills to work with business and technical stakeholders. • Workday Integration Core Certified or Workday Financials Certified. • Experience in cloud financial systems, ERP integrations, or large-scale Workday deployments. Workday certification preferred • Familiarity with PeopleSoft FSCM or other ERP systems is a plus. • Knowledge of security models, reporting, and calculated fields in Workday Workday certification prefered
  • Salary : Rs. 1,35,000.0 - Rs. 2,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Workday Integration Leads

Job Description

Design, build and configure applications to meet business process and application requirements."8 HDC3B Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while keeping abreast of the latest technologies and methodologies in application development. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of application design principles and methodologies. - Experience with database management and optimization techniques. - Familiarity with integration tools and techniques for SAP applications. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 7.5 years of experience in SAP ABAP Development for HANA. - This position is based in Hyderabad. - A 15 years full time education is required

Responsibilities

Design, build and configure applications to meet business process and application requirements."8 HDC3B Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while keeping abreast of the latest technologies and methodologies in application development. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of application design principles and methodologies. - Experience with database management and optimization techniques. - Familiarity with integration tools and techniques for SAP applications. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 7.5 years of experience in SAP ABAP Development for HANA. - This position is based in Hyderabad. - A 15 years full time education is required
  • Salary : Rs. 0.0 - Rs. 2,30,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Application Developer

Job Description

Job Title: Developer Work Location - ~BANGALORE~ Skill Required - Digital : Digital : Python~Digital : Apache Spark~Digital : Scala Experience Range – 6 to 8 Job Description – Spark, Python, Scala,Java, SQL, Dataframes, Cloudtechnologies (Preferably AWS GCP), MSK Kafka,S3, Iceberg Essential Skills – Spark, Python, Scala,Java, SQL, Dataframes, Cloudtechnologies (Preferably AWS GCP), MSK Kafka,S3, Iceberg

Responsibilities

Job Title: Developer Work Location - ~BANGALORE~ Skill Required - Digital : Digital : Python~Digital : Apache Spark~Digital : Scala Experience Range – 6 to 8 Job Description – Spark, Python, Scala,Java, SQL, Dataframes, Cloudtechnologies (Preferably AWS GCP), MSK Kafka,S3, Iceberg Essential Skills – Spark, Python, Scala,Java, SQL, Dataframes, Cloudtechnologies (Preferably AWS GCP), MSK Kafka,S3, Iceberg
  • Salary : Rs. 70,000.0 - Rs. 1,30,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Developer

Job Description

Job Description: A Practice Director role in the Commercial and Solution Analytics practice is highly entrepreneurial wherein the individual is responsible for client management, project management, leading analysis and problem solving, team development, shaping new services / capabilities, and working with senior leadership and marketing to take the new capabilities to market. The role reports directly into the VP/Partner. Practice Directors should have the capability to lead teams on various initiatives or projects. They manage a team of analysts focused on a specific area (e.g., pricing and related aspects in product engineering services) and need to be involved in all aspects of developing the capability or area. The individual should have the capability to deliver analysis and advice to blue chip clients through custom projects, client inquiry, speeches, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.) Sample engagement types where the individual is likely to play a key role include (not exhaustive, the individual will focus on Engineering Services): • Supporting a leading automotive client with a detailed commercial assessment of their existing engineering services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a new vendor. • Supporting a Tier 1 broad-based service provider (eg: Accenture, IBM, TCS, HCL, Cognizant, etc.) with solution metrics for digital twin implementation. These would typically include phase wise effort distribution, typical roles observed in such implementation, offshoring and pyramids across phases of the implementation, sensitivity impact based on factors such as number of integrations, etc. Supporting a specialist engineering provider (eg: LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.) with market benchmarks on the impact of GenAI on deal productivity in software product engineering deals • Supporting a specialist engineering provider with traditional performance metrics (SLAs/KPIs) as well as XLAs across software product engineering, industrial manufacturing operations, and embedded and systems engineering areas • Supporting a manufacturing enterprise in assessment of their engineering outsourcing spend globally. This would include review of pricing, solutioning, outsourcing strategy etc. • Supporting a Tier 1 IT broad-based service provider with a bid review and validation of a live pursuit to identify gaps and recommendations on solution model, commercial/pricing models, financial engineering, or pricing. • Working with the commercial leadership team at a specialist engineering provider to help them understand examples of best-in-class outcome-based and output-based models within the industry. Key Responsibilities: • Execute against client mandates by leading a team on analysis, reporting, and client syndication against agreed milestones. • Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs, seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering closely with Everest Group’s sales and marketing teams. • Manage client relationships at middle to senior stakeholder groups. • Supervise team activities and take an active role in the professional development, growth and mentoring of her/his team members. Education and Experience We are seeking a high calibre individual to maintain our exceptional standards. This person should have: • 6 to 9 years of experience in one of the following o Solution design/price to win/bid management teams within broad-based service providers (Accenture Industry X, HCL ERS, Wipro Engineering Edge, etc.) and specialist engineering providers (LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.) o Other relevant teams within IT service providers with a solution and pricing purview • Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals. • Exposure to pricing of outsourcing services in multiple areas of engineering services (software product engineering, industrial manufacturing operations, embedded and systems engineering) • Strong client presence and presentation skills • Strong relationship orientation • Excellent written and oral communication skills • Collaborative work style; strong interpersonal and team skills • MBA from a reputed B-school (preferred)

Responsibilities

Key Responsibilities: • Execute against client mandates by leading a team on analysis, reporting, and client syndication against agreed milestones. • Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs, seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering closely with Everest Group’s sales and marketing teams. • Manage client relationships at middle to senior stakeholder groups. • Supervise team activities and take an active role in the professional development, growth and mentoring of her/his team members. Education and Experience We are seeking a high calibre individual to maintain our exceptional standards. This person should have: • 6 to 9 years of experience in one of the following o Solution design/price to win/bid management teams within broad-based service providers (Accenture Industry X, HCL ERS, Wipro Engineering Edge, etc.) and specialist engineering providers (LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.) o Other relevant teams within IT service providers with a solution and pricing purview • Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals. • Exposure to pricing of outsourcing services in multiple areas of engineering services (software product engineering, industrial manufacturing operations, embedded and systems engineering) • Strong client presence and presentation skills • Strong relationship orientation • Excellent written and oral communication skills • Collaborative work style; strong interpersonal and team skills • MBA from a reputed B-school (preferred) Questionnaire – that needs to be submitted along with the Resume: • What is the number deals on which you have worked in the last 2 years (Engineering domain)?- • Please provide an approximate split of these based on the nature of your involvement, as shown below: (out of 100%) – • Deals in which I did solutioning only: • Deals in which I did bid management only: • Deals in which I did both solutioning and bid management: • -Do you know how to do effort estimation in your expertise area? • -Do you know how to do solution sizing in your expertise area? • -Would you be comfortable doing a grounds up effort buildup of what team size would be required, how would the effort look like for each phase, pricing, etc. if we happen to give you a scenario? - • Phase-wise effort • Key Effort drivers • Implementation timeline • Implementation Fees • Sensitivity analysis (impact on effort) - No. of countries, no. of rollouts, no. of modules, geography • Impact of GenAI • T&M rates Duplicate policy – It will be 6 months.
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Practice Director

Job Description

Job Title: Engineer Work Location: Chennai, TN Skill Required: Digital : Amazon Web Service(AWS) Cloud Computing~Digital: Amazon Connect Experience Range: 6-8 years Job Description: As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysisServe as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect. Serve as the technology consultant to determine which services are used and how they connect those services.Must be able to lead the process and develop interconnectivity between services in Amazon Connect.Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly)At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP)At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)Modern DevOps tools and techniques including GitHub, CICD, and DockerDesigns software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environmentWorks in all phases of the software development life cycle including functional analysis, development of technical requirements, technical design, prototyping, coding, testing, deployment, data migration, and supportParticipate in daily scrums, work with Scrum Master and QA Team on projects, and support delivery timelines and prioritiesFinds, analyzes, and fixes bugs and performance problems whenever and wherever they may occurActs as a subject matter expert for products that the scrum team supportsSolves problems as part of a team and leads team to developing solutions for features and sub-components and improvements to software delivery Desirable Skills: Must HavesHaving 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture, Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin Supervisor)Must be able to lead the process and develop interconnectivity between services in Amazon ConnectServices including, but not limited to Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis .Must have SkillsAmazon Connect, AWS services, cloud-based contact center solutions, Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) ,AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CICD, Docker Data analysis, Data Migration, JSON, LEXNice to have AWS Certified AI Practitioner (or) AWS Certified Machine Learning Engineer would be an added advantage.

Responsibilities

Job Title: Engineer Work Location: Chennai, TN Skill Required: Digital : Amazon Web Service(AWS) Cloud Computing~Digital: Amazon Connect Experience Range: 6-8 years Job Description: As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysisServe as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect. Serve as the technology consultant to determine which services are used and how they connect those services.Must be able to lead the process and develop interconnectivity between services in Amazon Connect.Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly)At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP)At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)Modern DevOps tools and techniques including GitHub, CICD, and DockerDesigns software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environmentWorks in all phases of the software development life cycle including functional analysis, development of technical requirements, technical design, prototyping, coding, testing, deployment, data migration, and supportParticipate in daily scrums, work with Scrum Master and QA Team on projects, and support delivery timelines and prioritiesFinds, analyzes, and fixes bugs and performance problems whenever and wherever they may occurActs as a subject matter expert for products that the scrum team supportsSolves problems as part of a team and leads team to developing solutions for features and sub-components and improvements to software delivery Desirable Skills: Must HavesHaving 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture, Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin Supervisor)Must be able to lead the process and develop interconnectivity between services in Amazon ConnectServices including, but not limited to Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis .Must have SkillsAmazon Connect, AWS services, cloud-based contact center solutions, Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) ,AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CICD, Docker Data analysis, Data Migration, JSON, LEXNice to have AWS Certified AI Practitioner (or) AWS Certified Machine Learning Engineer would be an added advantage.
  • Salary : Rs. 70,000.0 - Rs. 1,30,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Engineer

Job Description

telecom Fulfillment elecom - UCCE/ Cisco UCS Blade Servers Support telecom Netapp AFF or similar storage for all HCA locations Manage and support all functionalities with telephony, Cisco UC/UCCE platform Support all telephony and Cisco UC/UCCE physical hardware including compute, storage, VOS, Voice Gateways Perform functional validation after any event (network circuit failover ,configuration changes, patches/updates . etc) may impact UC/UCCE functionality Perform required configuration to harden hardware parameters, software/application/setting/updates,etc based on information protection requirement

Responsibilities

  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :telecom Fulfillment

Job Description

This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparables for outsourced services and by rationalizing their BPO services portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, understanding competitive commercial constructs, sharpening solution sizing approaches, and improving win-rates in BPO deals. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.) Sample engagement types where the individual is likely to work include (not exhaustive): • Supporting a leading Europe based CPG company with a detailed commercial assessment of their existing contact center outsourcing (CCO) services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a new vendor. • Supporting a Tier 1 BPO service provider with best-in-class price benchmarks, solution sizing (day 1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of Healthcare BPO services • Conducting a sole-source review of a service provider’s HRO bid to a leading US based apparel manufacturer, to ensure the solution, pricing, SLAs are in line with market standards. • Supporting a Tier 1 India heritage BPO service provider with a post-facto review of six BFSI BPO lost bids to identify any issues in messaging, solution construct, commercial models, or pricing • Working with the commercial leadership team at a Top 5 BPO service provider to help them understand examples of best-in-class outcome-based models within Finance & Accounting and Supply chain BPO The individual is expected to deliver analysis and advice to blue chip clients through written deliverables, consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Responsibilities

Key Responsibilities • Manage multiple initiatives from business development to client delivery • Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) • Communicate and interact with senior stakeholders in major outsourcing service providers and recipients of global services, to address their pricing related issues • Develop a strong external reputation based on quality of work and insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs • Collaborate with analysts across the company to deliver on projects for clients • Work closely with Everest Group's sales team to help in the close and delivery of engagements on issues of strategic sourcing and operations • Support team activities and take an active role in the professional development, growth and mentoring of his/her team members Education and Experience We are seeking a high calibre individual to maintain our exceptional standards. This person should have: • 2 to 5 years of experience in one of the following o Solution design/price to win/bid management teams within Tier 1 IT/BPO service providers focussed on any of the BPO horizontal or vertical towers o Solution design/price to win/bid management teams within specialist CXM providers or recruitment process outsourcing or HR payroll specialists’ firms o Other relevant teams within IT/BPO service providers with a solution and pricing purview • The individual should have domain knowledge across few or most BPO areas such as finance & accounting, procurement, contact centre services, supply chain, HRO, digital operations / marketing BPO and vertical BPO (healthcare, insurance, banking, pharma, etc.) • Desirable to have exposure to pricing and solution constructs of outsourcing services in BPO services with hands-on experience in pricing or solutioning for BPO deals • Desirable to have exposure to automation, next-generation delivery models and transformation in BPO services • Knowledge of BPO deal-specific components like solution sizing, pricing, SLAs/KPIs, transformation, contracting terms and conditions is desirable • Strong client presence and presentation skills • Strong relationship orientation • Excellent written and oral communication skills • Collaborative work style; strong interpersonal and team skills • MBA from a reputed B-school (preferred) Questionnaire – that needs to be submitted along with the Resume: • Domain worked in: • Once you get an RFP, do you generally write for SPOCs from different teams such as operations, solutions, pricing, etc.:- • Does your role entail create a bid plan, RFP responses, etc.?- • Does your role entail specific elements of solutioning such as sizing and effort estimation, operating model design, transformation solution design, etc.?- • Is your role restricted to a particular horizontal (F&A, HR, supply chain, etc.) or is it agnostic? • What are the elements you need to size a particular deal? Elements:- • Please provide an approximate split of these based on the nature of your involvement, as shown below: (out of 100%) – • Deals in which I did solutioning only: • Deals in which I did bid management only: • Deals in which I did both solutioning and bid management
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Senior Analyst - BPO

Job Description

ServiceNow Must be aware of all technical and functional aspects necessary for development on ServiceNow platform. Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications . ServiceNow platform integrations with other systems Experience with extending the ServiceNow schema to custom applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly Ability to handle multiple stakeholders and deliver in high pressure environment Excellent written and verbal communication skills, must be an amicable team player

Responsibilities

  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role : ServiceNow