Job Title
Senior Analyst – ERP Application Support (Oracle Fusion Finance Techno-Functional)
Job Summary
This role is a senior techno-functional position responsible for advanced support,
technical analysis, and solution delivery in Oracle Fusion Cloud Financials. The
individual will act as a bridge between Finance business and technical/integration
teams, with strong emphasis on data, integrations, reporting, and troubleshooting,
while retaining functional ownership of finance processes.
Compared to Analyst II, this role requires deep technical expertise (SQL, integrations,
data model, SLA) and ability to drive complex issue resolution and enhancements
independently.
Key Responsibilities
1. Production Support & Issue Resolution
• Provide L2/L3 support for Oracle Fusion Finance modules (GL, AP, AR, FA, CM)
• Perform deep-dive troubleshooting using SQL, logs, and interface tables
• Conduct root cause analysis across subledger → SLA → GL flow
• Resolve data, accounting, and integration failures
2. Techno-Functional Analysis
• Analyze business requirements and translate them into technical solutions
• Evaluate impact across:
o Subledgers
o SLA rules
o GL postings
o Integrations
• Act as Finance + Data SME
3. Technical Expertise (Major Focus Area)
• Work hands-on with:
o SQL (Intermediate to Advanced) – joins, aggregations, reconciliation
queries
o Oracle Finance tables (AP, AR, GL, XLA tables)
o SLA architecture (events, accounting rules)
• Support:
o FBDI templates & bulk data loads
o Interface tables troubleshooting
• Develop and troubleshoot:
o OTBI reports
o BI Publisher reports
4. Integration Support
• Work with integration tools:
o OIC / Mulesoft / APIs / file-based integrations
• Troubleshoot:
o Failed integrations
o Data mismatches
• Understand:
o Upstream/downstream systems
o Data mapping and transformations
5. Month-End Close & Finance Support
• Support R2R close cycle
• Ensure:
o Data integrity
o Accurate accounting
• Work with Finance teams on:
o Reconciliation issues
o Adjustments
o SLA corrections
6. Enhancements & Automation
• Identify opportunities for:
o Automation
o Process optimization
• Drive:
o Small enhancements
o Reporting improvements
• Participate in:
o Release cycles, UAT, regression testing
7. Documentation & Governance
• Prepare:
o Technical design documents
o Data flow diagrams
o SOPs
• Ensure:
o Audit readiness
o Compliance support
Required Skills (Updated Focus)
Must Have (Strong Emphasis)
• Oracle Fusion Finance modules (GL, AP, AR, FA, CM)
• Strong SQL (mandatory – not basic anymore)
• Finance data model understanding (tables + joins)
• SLA concepts (events, accounting derivations)
• Production support (L2/L3)
Tech-Heavy Additions
• FBDI + data load troubleshooting
• Interface tables + integration debugging
• Basic knowledge of:
o REST APIs
o Web services
Good to Have
• OIC / Mulesoft exposure
• BI Publisher (layout + data templates)
• OTBI customization
• Finance domain depth (P2P, O2C, R2R)
Experience
• 5–9 years
• At least 3–4 years in Fusion techno-functional role
Behavioral Expectations
• Strong ownership
• Problem-solving mindset
• Ability to work independently on complex issues
• Stakeholder communication (Finance + IT)
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Oracle Fusion ERP Techno-Functional Sr. Analyst
JOB DESCRIPTION
Effective Date:
Job Title:
Job Code:
FLSA Status:
Department:
Location:
Band:
Reports to:
March 7, 2025
Analyst III, Application Support
NA
HR Technology Support Center
Manager, Application Support
I.
Job Summary
The HR Tech Application Support Analyst is responsible for the day to day support,
planning for releases and upgrades and managing projects/enhancements for assigned
HR system(s)/module(s). Provides strategic and tactical consultation and input on
design options supporting processes/transactions. Plans with Functional Owners,
Release Management and OCM to align resources and scope to milestones. Engaging
and hands on leader with system expertise and experience.
II.
III.
Skills Required
• Experienced in Oracle Fusion HCM Payroll functionalities, with hands-on
expertise in areas like payroll processing, tax calculations, benefits integration,
and reporting for US and Canada legislation, especially.
• Must have a strong track record of delivering Oracle HCM Cloud solutions,
including extensive experience in the areas of business process analysis,
requirement definition and solution design.
• Has good knowledge on HDL’s, Workflows, SQL, OTBI, fast Formulas, eligibility
profiles.
• Has good knowledge on US Payroll, US Taxation, US Legislation.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned.
• Reviews open cases/issues and troubleshoots or engage with other tech team
members for resolution. Coordinates with vendors regarding required support by
opening tickets, escalating and following up as required.
• Functional troubleshooting in Oracle Fusion Payroll module to identify setup or
data issues and resolve the issues using the analytical skills in minimum
turnaround time.
• Reviews release notes on vendor-published sites to keep current and
recommend solutions to resolve issues.
1
Analyst III, Application Support
• Consults on requested configuration changes, partnering with the team to
determine best options for design decisions based on documented requirements,
current configuration, and downstream impacts. Documents final specs and
configures application.
• Analyzes the impact of configuration from foundational structures to Fast
Formulas and extensions to HR service delivery and downstream systems and
integrations.
• Leads meetings to resolve priority issues of moderate complexity.
• Ensures data integrity and governance by supporting large/complex data imports
and extracts and validating accuracy through reporting and queries. Supports the
development and maintenance of integrations/file transfers.
• Provides analysis and consultation on implementing new software application
products or new modules in existing applications.
• Executes unit, integration, and acceptance testing. May support functional team
with required screenshots and system steps for testing and change
management.
• May be responsible for configuring and delivering moderate to complex reports
and queries utilizing delivered software. Follows established data governance.
• Documents all configurations and supports the creation of change migration
documentation.
• Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and
help to create relevant job aids/learning/communications
IV Qualifications
The requirements listed below are representative of the qualifications necessary to
perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or
GED (accredited) and 4 years of relevant work experience.
Experience: Five (5) years of HR Technology support experience, leading Service
Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
• Database queries/extracts using calculations, formulas, and complex commands
• Extensive experience evaluating requirements and specs for development,
testing and deployment
2
Analyst III, Application Support
• Knowledge of database (SQL/MS Access)
• People-first mindset
• Engaging leader, collaborative, mentors and builds a successful team
• Project management & organization
• Analytical & detailed
• Consultative and influential, drives toward decisions
• Continuous process improvement and simplification
• Operations / Business / HR / Financial knowledge: Strong understanding of
WM’s operations and service capabilities, or an ability to become a quick study,
that translates this knowledge into practical and impactful features that add value
to our customers without contributing to inefficiency for the business.
• HR Technology support experience: Track record of administrative, upgrading
and enhancing HR system solutions. The successful candidate will have
experience across several technologies including – HCM Oracle cloud (Core HR,
ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast
formulas, HCM Extracts, BPM worklist. Candidate will have good understanding
of integration aspects and troubleshooting the same.
• Impact-orientation: Strong focus on thoughtful maximization of value creation
and capture, with a nose of “following the money” but recognizing that to capture
value we must deliver value to our customers. Successful candidate will have a
track record of meaningful and measurable customer and financial success.
• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables
independent definition and pursuit of opportunity, combined with a creative ‘what
if’ persona that pushes the candidate to think out-of-the-box and venture into
unproven territory.
• Bold leadership: Known to be a driver of change and taking action that
sometimes defies convention or runs counter to the “path of least resistance”
• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,
Area) and other functions for the success of the Company and project focusing
on the greater good of the Company, its employees and customers.
• Communication: Strong oral and written communication skills, with a proven
ability to synthesize and tailor complex material into simple and easily digestible
content by experts and non-experts alike, including Corporate and Area
stakeholders, and potentially the Senior Leadership Team. The successful
candidate will have a track record of proactively speaking up and constructive
dissent, where a contrarian opinion is held.
• Innovative: Ability to think big and innovative and drive change across the
enterprise.
• Influencing: Ability to build rapport, authentic and meaningful relationships, and
comfortably influencing all levels of the organization.
• Dispute resolution: Ability to combine all qualities above to resolve most day-to
day disputes independently and without more senior executive support. Will need
to leverage strong problem solving and troubleshooting skills with the ability to
exercise mature judgment.
• Value-added innovation track record: Established track record of identifying,
developing and implementing novel solutions with clear impact. This includes
taking calculated risks and being prone to experimenting with new concepts.
• Fact and data-driven approach: Track record of relying on facts and data to
drive action, as opposed to over-relying on instinct, gut feel, experience or
3
Analyst III, Application Support
opinion. The successful candidate will have a track record of frequently using
data, absent of sampling bias, to overcome confirmation bias thereby ensuring
the right decision is ultimately made even where counter intuitive.
• Credibility: The successful candidate will be credible or have potential to create
credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of
the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding,
machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns,
exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors,
noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• Must be available to work standard business hours, as well as be available to
work non-standard hours in case of emergency (natural disasters, power
outages, etc.) May need to attend afterhours calls with the offshore team.
4
Analyst III, Application Support
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Oracle Fusion HCM Technical Payroll Sr. Analyst
JOB DESCRIPTION
Effective Date:
Job Title:
Job Code:
FLSA Status:
Department:
Location:
Reports to:
March 7, 2026
Sr. Analyst, App Support
NA
HR Technology Support Center
Manager, Application Support
I.
Job Summary
The HR Tech Application Support Analyst is responsible for the day-to-day support,
planning for releases and upgrades and managing projects/enhancements for assigned
HR system(s)/module(s). Provides strategic and tactical consultation and input on
design options supporting processes/transactions. Plans with Functional Owners,
Release Management and OCM to align resources and scope to milestones. Engaging
and hands on leader with system expertise and experience.
II.
Oracle Fusion HCM Technical Skills Required
• Fast Formula Development
o Proficiency in writing Fast Formulas for Payroll & Core HR.
o Designing and configuring complex Fast Formulas for Payroll, OTL,
Absence.
• OTBI (Oracle Transactional Business Intelligence) Reporting
o Expertise in building OTBI reports specifically for Payroll.
o Building dashboards to provide HR and business leaders with actionable
insights into workforce planning and development.
• BIP (BI Publisher) Reports
1
Sr. Analyst, App Support
o Experience in creating detailed BIP reports and notifications.
o Ability to write SQL queries to extract data.
o Proficiency in performance tuning of SQL based reports.
o Experience creating loopback integrations leveraging Payroll flows and
BIP reports.
• HCM Extracts
o Ability to configure HCM Extracts to extract data specific to Payroll and
other areas.
o Expertise in setting up complex extraction rules and workflows to transfer
data from Fusion HCM to downstream systems and other applications.
• HDL (HCM Data Loader) and Spreadsheets
o Proficiency in bulk data uploads and migration for Payroll objects like
Element entries and balance adjustment into Oracle Fusion.
o Ability to map and validate data conversion for critical employee data,
ensuring accurate transfer from third-party applications.
• Integrations:
o Hands-on experience in integrating Oracle Fusion with third-party
systems (e.g., Time Management System, Benefit Vendors) leveraging
Oracle API’s and BIP reports.
o Hands-on experience in creating, configuring, and invoking SOAP-based
web service jobs within Oracle Fusion HCM for data integration,
automation, and interaction with external systems
o Ability to orchestrate workflows for Core HR & Payroll using OIC and
implement real-time or batch integrations.
Functional Knowledge (Good to Have)
• Core HR & Payroll Business Processes:
2
Sr. Analyst, App Support
o Basic functional understanding of Core HR & Payroll in Oracle Fusion
HCM.
Soft Skills
• Communication and Collaboration
o Strong communication skills to explain technical details of integrations to
non-technical stakeholders.
o Ability to collaborate with functional teams to translate business needs
into technical solutions.
o Ability to provide technical guidance and support to other team members
and cross-functional teams.
o Capable of documenting technical solutions related to the technical
components.
III.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned.
• Reviews open cases/issues and troubleshoots or engage with other tech team
members for resolution. Coordinates with vendors regarding required support by
opening tickets, escalating and following up as required.
• Functional troubleshooting in Oracle Fusion Payroll modules to identify
setup or data issues and resolve the issues using the analytical skills in
minimum turnaround time.
• Reviews release notes on vendor-published sites to keep current and
recommend solutions to resolve issues.
• Consults on requested configuration changes, partnering with the
team to determine best options for design decisions based on
documented requirements, current configuration, and downstream
impacts. Documents final specs and configures application.
• Analyzes the impact of configuration from foundational structures to Fast
Formulas and extensions to HR service delivery and downstream systems and
integrations.
• Leads meetings to resolve priority issues of moderate complexity.
• Ensures data integrity and governance by supporting large/complex data imports
and extracts and validating accuracy through reporting and queries. Supports the
development and maintenance of integrations/file transfers.
• Provides analysis and consultation on implementing new software application
3
Sr. Analyst, App Support
products or new modules in existing applications.
• Executes unit, integration, and acceptance testing. Support functional team with
required screenshots and system steps for testing and change management.
• May be responsible for configuring and delivering moderate to complex reports
and queries utilizing delivered software. Follows established data governance.
• Documents all configurations and supports the creation of change migration
documentation.
• Assist (after initial Tier 0/1 attempt) in resolving User “How To” questions and
help to create relevant job aids/learning/communications
IV Qualifications
The requirements listed below are representative of the qualifications necessary to
perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or
GED (accredited) and 4 years of relevant work experience.
Experience: Minimum Six (6) years of Oracle Fusion HCM experience, leading Service
Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
• Database queries/extracts using calculations, formulas, and complex commands
• Extensive experience evaluating requirements and specs for development,
testing and deployment.
• Knowledge of database (SQL/MS Access)
• People-first mindset
• Engaging leader, collaborative, mentors and builds a successful team
• Project management & organization
• Analytical & detailed
• Consultative and influential, drives toward decisions
• Continuous process improvement and simplification
• Operations / Business / HR / Financial knowledge: Strong understanding of
WM’s operations and service capabilities, or an ability to become a quick study,
that translates this knowledge into practical and impactful features that add value
4
Sr. Analyst, App Support
to our customers without contributing to inefficiency for the business.
• HR Technology support experience: Track record of administrative, upgrading
and enhancing HR system solutions. The successful candidate will have
experience across several technologies including – HCM Oracle cloud (Core HR,
ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast
formulas, HCM Extracts, BPM worklist. Candidate will have good understanding
of integration aspects and troubleshooting the same.
• Impact-orientation: Strong focus on thoughtful maximization of value creation
and capture, with a nose of “following the money” but recognizing that to capture
value we must deliver value to our customers. Successful candidate will have a
track record of meaningful and measurable customer and financial success.
• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables
independent definition and pursuit of opportunity, combined with a creative ‘what
if’ persona that pushes the candidate to think out-of-the-box and venture into
unproven territory.
• Bold leadership: Known to be a driver of change and taking action that
sometimes defies convention or runs counter to the “path of least resistance”
• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,
Area) and other functions for the success of the Company and project focusing
on the greater good of the Company, its employees and customers.
• Communication: Strong oral and written communication skills, with a proven
ability to synthesize and tailor complex material into simple and easily digestible
content by experts and non-experts alike, including Corporate and Area
stakeholders, and potentially the Senior Leadership Team. The successful
candidate will have a track record of proactively speaking up and constructive
dissent, where a contrarian opinion is held.
• Innovative: Ability to think big and innovative and drive change across the
enterprise.
• Influencing: Ability to build rapport, authentic and meaningful relationships, and
comfortably influencing all levels of the organization.
• Dispute resolution: Ability to combine all qualities above to resolve most day-to
day disputes independently and without more senior executive support. Will need
to leverage strong problem solving and troubleshooting skills with the ability to
exercise mature judgment.
• Value-added innovation track record: Established track record of identifying,
developing and implementing novel solutions with clear impact. This includes
taking calculated risks and being prone to experimenting with new concepts.
• Fact and data-driven approach: Track record of relying on facts and data to
drive action, as opposed to over-relying on instinct, gut feel, experience or
opinion. The successful candidate will have a track record of frequently using
data, absent of sampling bias, to overcome confirmation bias thereby ensuring
the right decision is ultimately made even where counter intuitive.
• Credibility: The successful candidate will be credible or have potential to create
credibility quickly and therefore deemed capable of driving impact.
5
Sr. Analyst, App Support
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Oracle Fusion HCM Techno-Functional Payroll Analyst
JOB DESCRIPTION
Effective Date:
Job Title:
Job Code:
FLSA Status:
Department:
Location:
Band:
Reports to:
March 7, 2025
Sr.Analyst, App Support
NA
HR Technology Support Center
Sr. Manager, Application Support
I. Job Summary
The HR Tech Application Support Analyst is responsible for the day-to-day support,
planning for releases and upgrades and managing projects/enhancements for assigned
HR system(s)/module(s). Provides strategic and tactical consultation and input on
design options supporting processes/transactions. Plans with Functional Owners,
Release Management and OCM to align resources and scope to milestones. Engaging
and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned.
• Responsible for application support and enhancement projects working with the
HR Technology team, HR Process Owners and other stakeholders
• Experienced in Fusion Compensation functionalities, including advanced
knowledge and experience in Core HR.
• Experience in configuring and deploying compensation plans, salary
adjustments, bonuses, and incentive programs
• Has good knowledge on HDL’s, Workflows, SQL, OTBI, fast Formulas, eligibility
profiles.
• Has a fair understanding of Data flow and can manage integrations.
• Responsible for systematic intake and coordination of the design, build, test, and
deploy phases of the application in accordance with established governance
• Responsible for planning releases, upgrades, patches, and configuration across
the assigned Oracle module(s)/HR application(s)
• Responsible in meetings and resolves priority issues with functional
leaders/business stakeholders.
• Provides consultative support to Functional Owners and other stakeholders
regarding configuration and system functionality to automate processes and
address business issues. Oversees analysis to ensure optimal configuration
1
Sr. Analyst, Application Support
• Mentors and provides leadership development to team members and promotes
continuous learning. Building a successful team and effective working
relationships is a priority
• Provides status reporting, risk & issue log, and application updates on a
frequency agreed. Appropriately escalates issues that may put projects,
deliverables, timelines, or day to day support at risk
• Responsible to meet project plan deliverables and timeline with a focus on
standardization, simplification, and alignment of business processes across the
enterprise
• Manages engagement with external vendors for support, enhancements,
roadmap discussions and issue reporting/escalation
• Responsible for configuration of application according to design requirements
and specifications. Works with Functional team to optimize processes and
evolve to best meet business needs
• Responsible for Tier 2 support escalations and issue resolution, supports change
management with system information.
• Champions data and process governance
• Manage the complete process of identifying, designing, developing, and
deploying system enhancements or bug fixes, ensuring timely resolution and
alignment with business needs. Oversee testing, deployment, and post
implementation support to ensure seamless system performance and user
satisfaction.
III.
Qualifications
The requirements listed below are representative of the qualifications necessary to
perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or
GED (accredited) and 4 years of relevant work experience.
Experience: Six (6) years of HR Technology support experience, leading Service
Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
• Database queries/extracts using calculations, formulas, and complex commands
2
Sr. Analyst, Application Support
• Extensive experience evaluating requirements and specs for development,
testing and deployment
• Extensive technical knowledge of database (SQL/MS Access), Interfaces
(Crystal/SSRS/RRDL)
• People-first mindset
• Engaging leader, collaborative, mentors and builds a successful team
• Project management & organization
• Analytical & detailed
• Consultative and influential, drives toward decisions
• Continuous process improvement and simplification
• Operations / Business / HR / Financial knowledge: Strong understanding of
WM’s operations and service capabilities, or an ability to become a quick study,
that translates this knowledge into practical and impactful features that add value
to our customers without contributing to inefficiency for the business.
• Finance Technology support experience: Track record of change control
leader, administrative, upgrading and enhancing financial solutions. The
successful candidate will have experience across several technologies including – ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline,
Concur, Coupa, Kyriba, OneSource.
• HR Technology support experience: Track record of administrative, upgrading
and enhancing HR system solutions. The successful candidate will have
experience across several technologies including – HCM Oracle cloud (Core HR,
ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast
formulas, HCM Extracts, BPM worklist. Candidate will have good understanding
of integration aspects and troubleshooting the same.
• Impact-orientation: Strong focus on thoughtful maximization of value creation
and capture, with a nose of “following the money” but recognizing that to capture
value we must deliver value to our customers. Successful candidate will have a
track record of meaningful and measurable customer and financial success.
• ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables
independent definition and pursuit of opportunity, combined with a creative ‘what
if’ persona that pushes the candidate to think out-of-the-box and venture into
unproven territory.
• Bold leadership: Known to be a driver of change and taking action that
sometimes defies convention or runs counter to the “path of least resistance”
• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,
Area) and other functions for the success of the Company and project focusing
on the greater good of the Company, its employees and customers.
• Communication: Strong oral and written communication skills, with a proven
ability to synthesize and tailor complex material into simple and easily digestible
content by experts and non-experts alike, including Corporate and Area
stakeholders, and potentially the Senior Leadership Team. The successful
candidate will have a track record of proactively speaking up and constructive
dissent, where a contrarian opinion is held.
• Innovative: Ability to think big and innovative and drive change across the
enterprise.
• Influencing: Ability to build rapport, authentic and meaningful relationships, and
comfortably influencing all levels of the organization.
3
Sr. Analyst, Application Support
• Dispute resolution: Ability to combine all qualities above to resolve most day-to
day disputes independently and without more senior executive support. Will need
to leverage strong problem solving and troubleshooting skills with the ability to
exercise mature judgment.
• Value-added innovation track record: Established track record of identifying,
developing and implementing novel solutions with clear impact. This includes
taking calculated risks and being prone to experimenting with new concepts.
• Fact and data-driven approach: Track record of relying on facts and data to
drive action, as opposed to over-relying on instinct, gut feel, experience or
opinion. The successful candidate will have a track record of frequently using
data, absent of sampling bias, to overcome confirmation bias thereby ensuring
the right decision is ultimately made even where counter intuitive.
• Credibility: The successful candidate will be credible or have potential to create
credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of
the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding,
machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns,
exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors,
noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• Must be available to work standard business hours, as well as be available to
work non-standard hours in case of emergency (natural disasters, power
outages, etc.) May need to attend afterhours calls with the offshore team.
4
Sr. Analyst, Application Support
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Oracle Fusion HCM Techno-Functional Compensation Sr. Analyst
JOB DESCRIPTION
Effective Date:
Job Title:
Job Code:
FLSA Status:
Department:
Location:
Band:
Reports to:
March 7, 2025
Manager, Application Support
NA
HR Technology Support Center
Sr. Manager, Application Support
I. Job Summary
The HR Tech Application Support Manager oversees a team responsible for the day to
day support, planning for releases and upgrades and managing projects/enhancements
for assigned HR system(s)/module(s). Provides strategic and tactical consultation and
input on design options supporting processes/transactions. Plans with Functional
Owners, Release Management and OCM to align resources and scope to milestones.
Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned.
Manages application support and enhancement projects working with the HR
Technology team, HR Process Owners and other stakeholders
Serve as the subject matter expert (SME) on Oracle Fusion Compensation and
Core HR functionalities, including Solution Design & Implementation,
Compensation Configuration & Administration, Integration & Data Management
Responsible for systematic intake and coordination of the design, build, test, and
deploy phases of the application in accordance with established governance
Acts as change control leader - responsible for planning releases, upgrades,
patches, and configuration across the assigned Oracle module(s)/HR
application(s)
Leads meetings and resolves priority issues with functional leaders/business
stakeholders. Communicates change impacts to functional and change partners
in support of change management
Provides consultative support to Functional Owners and other stakeholders
regarding configuration and system functionality to automate processes and
address business issues. Oversees analysis to ensure optimal configuration
Mentors and provides leadership development to team members and promotes
continuous learning. Building a successful team and effective working
relationships is a priority
1
Manager, Application Support
Provides status reporting, risk & issue log, and application updates on a
frequency agreed. Appropriately escalates issues that may put projects,
deliverables, timelines, or day to day support at risk
Drives the team to meet project plan deliverables and timeline with a focus on
standardization, simplification, and alignment of business processes across the
enterprise
Manages engagement with external vendors for support, enhancements,
roadmap discussions and issue reporting/escalation
Responsible for configuration of application according to design requirements
and specifications. Works with Functional team to optimize processes and
evolve to best meet business needs
Responsible for Tier 2 support escalations and issue resolution, supports change
management with system information. Responsible for overseeing and managing
issues reported through the ticketing tool, ensuring they are addressed and
resolved in a timely and effective manner.
Champions data and process governance
Responsible for managing and allocating the tasks to the team.
Responsible for capacity planning, coordinating with the business team to
prioritize and allocate critical activities effectively.
Manage the complete process of identifying, designing, developing, and
deploying system enhancements or bug fixes, ensuring timely resolution and
alignment with business needs. Oversee testing, deployment, and post
implementation support to ensure seamless system performance and user
satisfaction.
Partner with HR, Compensation, Payroll, Benefits, Finance, IT teams, and Oracle
support partners to provide functional expertise, drive best practices, deliver user
training, and ensure successful implementation and ongoing optimization of
Oracle Fusion Compensation solutions
Lead the compensation and incentive calculation applications of the organization
III. Supervisory Responsibilities
Responsible for management of at least one direct report and is considered a leader on
the HR Tech team giving direction and feedback to members
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to
perform the job.
A. Education and Experience
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Manager, Application Support
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or
GED (accredited) and 4 years of relevant work experience.
Experience: Twelve (12) years of HR Technology support experience, leading Service
Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
Strong expertise in Oracle Fusion Compensation and Oracle Fusion Core HR,
including configuration, implementation, and production support.
Experience designing and managing Workforce Compensation and Individual
Compensation Plans, including merit, bonus, and promotion cycles.
Proficiency in configuring Compensation Eligibility Profiles, Salary Basis, Grade
Ladders, Grade Rates, and Compensation Hierarchies.
Hands-on experience with Compensation Budgeting, Workforce Modeling, and
Compensation Planning to support business compensation strategies.
Strong knowledge of Fast Formula, HDL/HSDL, Functional Setup Manager
(FSM), and HCM Security & Data Roles.
Experience developing OTBI and BI Publisher reports and supporting data
analysis, audits, and compensation reporting requirements.
Knowledge of Oracle Integration Cloud (OIC), REST APIs, Talent & Performance
integrations, and end-to-end HCM ecosystem integrations.
Proven ability to lead teams, mentor resources, manage vendor relationships,
support quarterly Oracle releases, and collaborate with global stakeholders on
compensation initiatives.
Extensive experience evaluating requirements and specs for development,
testing and deployment
People-first mindset
Engaging leader, collaborative, mentors and builds a successful team
Project management & organization
Analytical & detailed
Consultative and influential, drives toward decisions
Continuous process improvement and simplification
Operations / Business / HR / Financial knowledge: Strong understanding of
WM’s operations and service capabilities, or an ability to become a quick study,
that translates this knowledge into practical and impactful features that add value
to our customers without contributing to inefficiency for the business.
Finance Technology support experience: Track record of change control
leader, administrative, upgrading and enhancing financial solutions. The
successful candidate will have experience across several technologies including
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Manager, Application Support
– ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline,
Concur, Coupa, Kyriba, OneSource.
HR Technology support experience: Track record of administrative, upgrading
and enhancing HR system solutions. The successful candidate will have
experience across several technologies including – HCM Oracle cloud (Core HR,
ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast
formulas, HCM Extracts, BPM worklist. Candidate will have good understanding
of integration aspects and troubleshooting the same.
Impact-orientation: Strong focus on thoughtful maximization of value creation
and capture, with a nose of “following the money” but recognizing that to capture
value we must deliver value to our customers. Successful candidate will have a
track record of meaningful and measurable customer and financial success.
‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables
independent definition and pursuit of opportunity, combined with a creative ‘what
if’ persona that pushes the candidate to think out-of-the-box and venture into
unproven territory.
Bold leadership: Known to be a driver of change and taking action that
sometimes defies convention or runs counter to the “path of least resistance”
Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,
Area) and other functions for the success of the Company and project focusing
on the greater good of the Company, its employees and customers.
Communication: Strong oral and written communication skills, with a proven
ability to synthesize and tailor complex material into simple and easily digestible
content by experts and non-experts alike, including Corporate and Area
stakeholders, and potentially the Senior Leadership Team. The successful
candidate will have a track record of proactively speaking up and constructive
dissent, where a contrarian opinion is held.
Innovative: Ability to think big and innovative and drive change across the
enterprise.
Influencing: Ability to build rapport, authentic and meaningful relationships, and
comfortably influencing all levels of the organization.
Dispute resolution: Ability to combine all qualities above to resolve most day-to
day disputes independently and without more senior executive support. Will need
to leverage strong problem solving and troubleshooting skills with the ability to
exercise mature judgment.
Value-added innovation track record: Established track record of identifying,
developing and implementing novel solutions with clear impact. This includes
taking calculated risks and being prone to experimenting with new concepts.
Fact and data-driven approach: Track record of relying on facts and data to
drive action, as opposed to over-relying on instinct, gut feel, experience or
opinion. The successful candidate will have a track record of frequently using
data, absent of sampling bias, to overcome confirmation bias thereby ensuring
the right decision is ultimately made even where counter intuitive.
Credibility: The successful candidate will be credible or have potential to create
credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
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Manager, Application Support
Listed below are key points regarding environmental demands and work environment of
the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding,
machine operation, etc) most of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns,
exposure to toxic chemicals, etc) rarely;
Required to be exposed to physical environment which involves dirt, odors,
noise, weather extremes or similar elements rarely;
Normal setting for this job is: office setting.
Must be available to work standard business hours, as well as be available to
work non-standard hours in case of emergency (natural disasters, power
outages, etc.) May need to attend afterhours calls with the offshore team.
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Manager, Application Support
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Oracle Fusion HCM Techno-Functional Compensation Lead/Manage
