As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing exceptional communication to ensure the smooth operation of our world-class systems, and utilizing your product knowledge to accurately identify and resolve client issues. You will be dedicated to maintaining high-quality service and ensuring client satisfaction through effective problem-solving and support. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to troubleshoot and resolve technical issues effectively.- Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing exceptional communication to ensure the smooth operation of our world-class systems, and utilizing your product knowledge to accurately identify and resolve client issues. You will be dedicated to maintaining high-quality service and ensuring client satisfaction through effective problem-solving and support. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of client issues and resolutions to enhance team knowledge.- Engage in continuous learning to stay updated on product features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to troubleshoot and resolve technical issues effectively.- Excellent verbal and written communication skills. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
find the JD- We are seeking an experienced SAP CPI Integration Consultant to support our ongoing initiatives involving the migration from SAP Process Orchestration (PO) to SAP Cloud Platform Integration (CPI).
The ideal candidate will have hands-on experience in designing, developing, and implementing SAP CPI integrations, with deep expertise in PO to CPI migration projects.
Key Responsibilities:
Lead and execute the migration of existing SAP Process Orchestration (PO) integration scenarios to SAP Cloud Platform Integration (CPI). Analyze existing PO integration flows, interfaces, and mappings to create detailed migration plans and timelines.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
You will be involved in the company’s strategic projects.
· You will define the project’s execution plans (organization, planning), the project’s management strategies (sizing of the necessary internal/external human resources) and the financial elements to meet the given mandate.
· You will supervise the preparation of investment files and validate them at management level. Obtain investment authorizations from the Group's authorities (Investment Advisory Committee, etc.).
· Supervise, coordinate, organize the governance, reporting and prioritization of all project activities and disciplines, from the design phase to commissioning.
· Supervise the negotiation strategies and negotiate with lead buyers the service contracts and/or supplies of materials necessary for the project.
· Oversee the financial management, risk management and risk mitigation plan of the projects.
· Manage the transition/transformation of organizations impacted by the project (org.chart, training, skills, roles and missions, recruitment, etc.).
· Identify avenues for financial optimization (OPEX/CAPEX) and planning.
· Design solutions that integrate elements of internal and/or external benchmarks and that fit into existing processes.
· Lead project management and monitoring by organizing preparations and associated reporting.
· Regularly inform the project team and/or stakeholders of the decisions and directions taken within the framework of the project steering bodies and ensure their integration into the management of the project.
· Alert the steering committee on risks or deviations from the project and validate the recovery plans when this falls outside the defined framework (scheduling, budget).
· Implement project reporting tools and indicators and ensure that the project management information systems are updated regularly.
· Lead the project team, carry out annual interviews and develop the skills of people reporting to them hierarchically.
Qualifications:
· You hold a Master’s degree ideally in computer science, engineering, process management, or a related field.
Experience:
· Minimum 10 years of experience in IT programme management with international dimension.
· Strong culture of international company, in transversal Roles
Responsibilities
You will be involved in the company’s strategic projects.
· You will define the project’s execution plans (organization, planning), the project’s management strategies (sizing of the necessary internal/external human resources) and the financial elements to meet the given mandate.
· You will supervise the preparation of investment files and validate them at management level. Obtain investment authorizations from the Group's authorities (Investment Advisory Committee, etc.).
· Supervise, coordinate, organize the governance, reporting and prioritization of all project activities and disciplines, from the design phase to commissioning.
· Supervise the negotiation strategies and negotiate with lead buyers the service contracts and/or supplies of materials necessary for the project.
· Oversee the financial management, risk management and risk mitigation plan of the projects.
· Manage the transition/transformation of organizations impacted by the project (org.chart, training, skills, roles and missions, recruitment, etc.).
· Identify avenues for financial optimization (OPEX/CAPEX) and planning.
· Design solutions that integrate elements of internal and/or external benchmarks and that fit into existing processes.
· Lead project management and monitoring by organizing preparations and associated reporting.
· Regularly inform the project team and/or stakeholders of the decisions and directions taken within the framework of the project steering bodies and ensure their integration into the management of the project.
· Alert the steering committee on risks or deviations from the project and validate the recovery plans when this falls outside the defined framework (scheduling, budget).
· Implement project reporting tools and indicators and ensure that the project management information systems are updated regularly.
· Lead the project team, carry out annual interviews and develop the skills of people reporting to them hierarchically.
Qualifications:
· You hold a Master’s degree ideally in computer science, engineering, process management, or a related field.
Experience:
· Minimum 10 years of experience in IT programme management with international dimension.
· Strong culture of international company, in transversal Roles
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
