Skill - Instructional Designer
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Job Title: Instructional Designer (Contingent Worker – GLCS Instructional Design Team)
Role Summary The Instructional Designer will collaborate with subject matter experts and stakeholders to design and develop engaging learning experiences aligned with GLCS goals. This role requires strong instructional design expertise, creativity, and a deep understanding of learning principles.
Key Responsibilities –
· Analyze learning needs and define instructional objectives.
· Design and develop eLearning modules, job aids, infographics, and workshop materials.
· Apply instructional design models (ADDIE, SAM) and adult learning theories.
· Ensure accessibility compliance (WCAG 2.2 AA) and inclusive design.
· Collaborate with media designers, project managers, and QA analysts.
· Qualifications - 5–7 years of experience in instructional design.
· Proficiency in tools like Articulate Rise, Vyond, and MS Office.
· Strong communication and stakeholder management skills.
· Postgraduate degree in Instructional Design, Communication.
Keywords shared by client for ID position
· Expertise on Storyline
· Articulate Rise
· eLearning design and development
· Learning Solutions
· Learning Experience Design
· Blooms Taxonomy
· Corporate elearning programs
· Storyboarding
Responsibilities
Skill - Instructional Designer
Image
Job Title: Instructional Designer (Contingent Worker – GLCS Instructional Design Team)
Role Summary The Instructional Designer will collaborate with subject matter experts and stakeholders to design and develop engaging learning experiences aligned with GLCS goals. This role requires strong instructional design expertise, creativity, and a deep understanding of learning principles.
Key Responsibilities –
· Analyze learning needs and define instructional objectives.
· Design and develop eLearning modules, job aids, infographics, and workshop materials.
· Apply instructional design models (ADDIE, SAM) and adult learning theories.
· Ensure accessibility compliance (WCAG 2.2 AA) and inclusive design.
· Collaborate with media designers, project managers, and QA analysts.
· Qualifications - 5–7 years of experience in instructional design.
· Proficiency in tools like Articulate Rise, Vyond, and MS Office.
· Strong communication and stakeholder management skills.
· Postgraduate degree in Instructional Design, Communication.
Keywords shared by client for ID position
· Expertise on Storyline
· Articulate Rise
· eLearning design and development
· Learning Solutions
· Learning Experience Design
· Blooms Taxonomy
· Corporate elearning programs
· Storyboarding
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description: Job Title: Senior ServiceNow Developer – Integrations & IRM
Department: IT Operations
Position Summary
The Senior ServiceNow Developer – Integrations & IRM is responsible for designing, developing, and maintaining complex integrations between ServiceNow and other enterprise systems while supporting and expanding the Integrated Risk Management (IRM) capabilities of the platform.
In this role, you'll bridge critical business systems, automate complex workflows, and strengthen our governance, risk, and compliance posture. The ideal candidate combines strong ServiceNow development skills with deep knowledge of IntegrationHub, REST/SOAP APIs, and practical experience implementing IRM solutions such as Policy and Compliance, Risk Management, and Audit Management.
Key Responsibilities
Integration Development & Architecture
• Design, build, and maintain robust integrations between ServiceNow and enterprise systems including SuccessFactors, Coupa, SailPoint, Active Directory, and email gateways
• Leverage IntegrationHub (spoke development, flow design), REST/SOAP APIs, MID Servers, and Scripted Web Services to enable secure, scalable data exchange
• Develop and optimize bidirectional data flows supporting CMDB, HRSD, IRM, and ITSM modules
• Implement authentication mechanisms including OAuth 2.0, Basic Auth, and certificate-based authentication
Platform Development & Automation
• Configure and customize ServiceNow applications including business rules, workflows, UI policies, and client scripts
• Build automation solutions using Flow Designer, UI Actions, Script Includes, Scheduled Jobs, and Transform Maps
• Develop reusable integration patterns and code libraries following ServiceNow best practices
• Utilize Flow Designer, UI Actions, Script Includes, and Scheduled Jobs for automation and orchestration.
• Ensure all development aligns with Common Service Data Model (CSDM) standards
• Ensure development aligns with ServiceNow and CSDM best practices.
• Support and extend IRM modules such as Policy & Compliance, Risk Management, and Audit Management.
IRM & GRC Solutions
• Implement and enhance IRM modules including Policy & Compliance Management, Risk Management, and Audit Management
• Build executive dashboards and automated reports for risk visibility and regulatory compliance tracking
• Collaborate with Security, Compliance, and Legal teams to translate business requirements into technical solutions
• Support audit activities by maintaining evidence collection and reporting capabilities
Collaboration & Quality Assurance
• Collaborate with Security and Compliance teams to strengthen GRC capabilities.
• Partner with the ServiceNow Architect, Program Manager, and offshore AMS team on solution design and delivery
• Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives
• Troubleshoot integration, production issues, perform code reviews, and ensure smooth upgrade readiness.
• Support upgrade planning and testing to ensure compatibility with new ServiceNow releases
Qualifications
• 5+ years of hands-on ServiceNow development experience with demonstrated expertise in integrations and data exchange patterns
• Deep technical knowledge of:
• IntegrationHub (spoke creation, custom actions, connection aliases)
• REST/SOAP web services (endpoints, authentication, error handling)
• MID Server architecture, configuration, and troubleshooting
• Authentication protocols (OAuth 2.0, Basic Auth, API keys, mutual TLS)
• Strong proficiency in JavaScript and ServiceNow Glide APIs (GlideRecord, GlideAjax, GlideDateTime, etc.)
• Experience working with JSON, XML, and data transformation techniques
• Solid understanding of CMDB, ITSM, and HRSD data models and relationships
• Experience with ServiceNow IRM (GRC) or related governance and risk modules preferred.
• Strong scripting skills (JavaScript, Glide APIs).
• Experience working in a large, global enterprise or manufacturing environment is a plus.
Certifications:
• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas:
• IntegrationHub (Preferred)
• IRM/GRC (Preferred)
• ServiceNow Certified Application Developer (CAD) certification
Responsibilities
Description: Job Title: Senior ServiceNow Developer – Integrations & IRM
Department: IT Operations
Position Summary
The Senior ServiceNow Developer – Integrations & IRM is responsible for designing, developing, and maintaining complex integrations between ServiceNow and other enterprise systems while supporting and expanding the Integrated Risk Management (IRM) capabilities of the platform.
In this role, you'll bridge critical business systems, automate complex workflows, and strengthen our governance, risk, and compliance posture. The ideal candidate combines strong ServiceNow development skills with deep knowledge of IntegrationHub, REST/SOAP APIs, and practical experience implementing IRM solutions such as Policy and Compliance, Risk Management, and Audit Management.
Key Responsibilities
Integration Development & Architecture
• Design, build, and maintain robust integrations between ServiceNow and enterprise systems including SuccessFactors, Coupa, SailPoint, Active Directory, and email gateways
• Leverage IntegrationHub (spoke development, flow design), REST/SOAP APIs, MID Servers, and Scripted Web Services to enable secure, scalable data exchange
• Develop and optimize bidirectional data flows supporting CMDB, HRSD, IRM, and ITSM modules
• Implement authentication mechanisms including OAuth 2.0, Basic Auth, and certificate-based authentication
Platform Development & Automation
• Configure and customize ServiceNow applications including business rules, workflows, UI policies, and client scripts
• Build automation solutions using Flow Designer, UI Actions, Script Includes, Scheduled Jobs, and Transform Maps
• Develop reusable integration patterns and code libraries following ServiceNow best practices
• Utilize Flow Designer, UI Actions, Script Includes, and Scheduled Jobs for automation and orchestration.
• Ensure all development aligns with Common Service Data Model (CSDM) standards
• Ensure development aligns with ServiceNow and CSDM best practices.
• Support and extend IRM modules such as Policy & Compliance, Risk Management, and Audit Management.
IRM & GRC Solutions
• Implement and enhance IRM modules including Policy & Compliance Management, Risk Management, and Audit Management
• Build executive dashboards and automated reports for risk visibility and regulatory compliance tracking
• Collaborate with Security, Compliance, and Legal teams to translate business requirements into technical solutions
• Support audit activities by maintaining evidence collection and reporting capabilities
Collaboration & Quality Assurance
• Collaborate with Security and Compliance teams to strengthen GRC capabilities.
• Partner with the ServiceNow Architect, Program Manager, and offshore AMS team on solution design and delivery
• Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives
• Troubleshoot integration, production issues, perform code reviews, and ensure smooth upgrade readiness.
• Support upgrade planning and testing to ensure compatibility with new ServiceNow releases
Qualifications
• 5+ years of hands-on ServiceNow development experience with demonstrated expertise in integrations and data exchange patterns
• Deep technical knowledge of:
• IntegrationHub (spoke creation, custom actions, connection aliases)
• REST/SOAP web services (endpoints, authentication, error handling)
• MID Server architecture, configuration, and troubleshooting
• Authentication protocols (OAuth 2.0, Basic Auth, API keys, mutual TLS)
• Strong proficiency in JavaScript and ServiceNow Glide APIs (GlideRecord, GlideAjax, GlideDateTime, etc.)
• Experience working with JSON, XML, and data transformation techniques
• Solid understanding of CMDB, ITSM, and HRSD data models and relationships
• Experience with ServiceNow IRM (GRC) or related governance and risk modules preferred.
• Strong scripting skills (JavaScript, Glide APIs).
• Experience working in a large, global enterprise or manufacturing environment is a plus.
Certifications:
• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas:
• IntegrationHub (Preferred)
• IRM/GRC (Preferred)
• ServiceNow Certified Application Developer (CAD) certification
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Overview
We are seeking accomplished Senior Project Managers to lead complex, cross-functional
engagements within a global professional services environment. This role requires deep
project management expertise, strong executive communication, and a customer-centric
mindset to ensure predictable delivery and measurable business value.
Key Responsibilities
• End-to-End Delivery Leadership: Own project scope, schedule, budget, quality,
risks, and outcomes throughout all phases of delivery.
• Stakeholder & Executive Management: Drive alignment among diverse client and
internal leadership teams with clear communication and influencing skills.
• Methodology Leadership: Apply and tailor Waterfall and Agile delivery models;
ensure disciplined adherence to ceremonies and governance.
• Deal & Commercial Management: Shape, estimate, plan, and lead large complex
deals; develop SOWs and secure required approvals.
• Risk, Issue & Change Control: Identify, mitigate, and manage risks proactively;
maintain robust escalation and change control mechanisms.
• Financial Management: Own budgets, forecasts, profitability, and value realization;
track actuals vs. plan with financial rigor.
• Reporting & Governance: Define KPIs, publish executive-ready reporting, and
maintain transparent dashboards for clients and leadership.
• Cross-Domain Delivery: Ramp quickly on new business and technology domains;
drive accountability and ownership regardless of domain complexity.
• Team Leadership & Maturity Uplift: Mentor PMs/PMO teams; embed best
practices and contribute to elevating delivery maturit
Responsibilities
Role Overview
We are seeking accomplished Senior Project Managers to lead complex, cross-functional
engagements within a global professional services environment. This role requires deep
project management expertise, strong executive communication, and a customer-centric
mindset to ensure predictable delivery and measurable business value.
Key Responsibilities
• End-to-End Delivery Leadership: Own project scope, schedule, budget, quality,
risks, and outcomes throughout all phases of delivery.
• Stakeholder & Executive Management: Drive alignment among diverse client and
internal leadership teams with clear communication and influencing skills.
• Methodology Leadership: Apply and tailor Waterfall and Agile delivery models;
ensure disciplined adherence to ceremonies and governance.
• Deal & Commercial Management: Shape, estimate, plan, and lead large complex
deals; develop SOWs and secure required approvals.
• Risk, Issue & Change Control: Identify, mitigate, and manage risks proactively;
maintain robust escalation and change control mechanisms.
• Financial Management: Own budgets, forecasts, profitability, and value realization;
track actuals vs. plan with financial rigor.
• Reporting & Governance: Define KPIs, publish executive-ready reporting, and
maintain transparent dashboards for clients and leadership.
• Cross-Domain Delivery: Ramp quickly on new business and technology domains;
drive accountability and ownership regardless of domain complexity.
• Team Leadership & Maturity Uplift: Mentor PMs/PMO teams; embed best
practices and contribute to elevating delivery maturit
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Provides L1 SAP support through system monitoring, incident and service request handling, user administration, training, and documentation. Coordinates with L2 and project teams, performs RCA, escalates critical issues, and ensures stable, efficient SAP operations for end users
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
A custom development project involving Oracle Fusion Data Intelligence (FDI/FAW), OAC, ADW and ETL.
Primary skills: Analytics development using Oracle FDI (FAW), OAC or OBIEE, involving report development, semantic modeling and security implementation. Good understanding of data modeling. Should be able to lead a team of 4-7 practitioners and deliver work. Excellent communication skills and stakeholder management.
Secondary skills familiarity with ETL Design.
Responsibilities
A custom development project involving Oracle Fusion Data Intelligence (FDI/FAW), OAC, ADW and ETL.
Primary skills: Analytics development using Oracle FDI (FAW), OAC or OBIEE, involving report development, semantic modeling and security implementation. Good understanding of data modeling. Should be able to lead a team of 4-7 practitioners and deliver work. Excellent communication skills and stakeholder management.
Secondary skills familiarity with ETL Design.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
JOB DESCRIPTION:
Looking for Claims experienced candidates As a claims processor, you will be responsible for delivering business solutions that support the healthcare claim function, leveraging a knowledge of the processes and systems to receive, edit, price, adjudicate, and process payments for claims
WORK LOCATION - MDC7
WORK STYLE - WFO.
SHIFT - 4 PM to 2 PM.
Responsibilities
Key Responsibilities
Receive, review, and process healthcare claims (professional, institutional, or pharmacy) in accordance with payer guidelines.
Perform claims editing, pricing, and adjudication using payer systems and tools.
Validate member eligibility, provider credentials, benefits, and authorization requirements.
Identify and resolve claim discrepancies, denials, and exceptions.
Apply correct coding (CPT, ICD-10, HCPCS) and reimbursement methodologies.
Ensure accurate payment processing and coordination of benefits (COB).
Maintain compliance with HIPAA, CMS, and internal policies.
Work with internal teams, providers, and stakeholders to resolve claim-related issues.
Meet productivity, quality, and turnaround time (TAT) metrics.
Required Skills & Experience
Proven experience in healthcare claims processing/adjudication.
Strong understanding of the claims lifecycle: intake → editing → pricing → adjudication → payment.
Experience with payer systems (e.g., Facets, QNXT, Amisys, Epic, or similar).
Working knowledge of medical terminology and coding standards.
Ability to analyze claim data and identify root causes of errors or denials.
High attention to detail and strong problem-solving skills.
Preferred Qualifications
Experience with Medicare, Medicaid, or Commercial claims.
Knowledge of provider contracts and fee schedules.
Prior experience in claims quality audits or denial management.
Certification such as CPC, CCS, or equivalent (a plus).
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Onboarded and trained new partners on technical and operational processes.
Managed vendor operations across India to ensure efficiency and compliance.
Enabled and optimized ONS & CCI service centers based on performance metrics.
Optimized pin code coverage to improve service reach and efficiency.
Supported vendors with Tech ID creation and IT-related operational issues.
Reviewed vendor KPIs, tracked performance, and drove service target achievement.
Monitored partner billing and payouts for accuracy and compliance.
Strengthened vendor relationships to enhance service delivery and customer experience.
Responsibilities
Onboarded and trained new partners on technical and operational processes.
Managed vendor operations across India to ensure efficiency and compliance.
Enabled and optimized ONS & CCI service centers based on performance metrics.
Optimized pin code coverage to improve service reach and efficiency.
Supported vendors with Tech ID creation and IT-related operational issues.
Reviewed vendor KPIs, tracked performance, and drove service target achievement.
Monitored partner billing and payouts for accuracy and compliance.
Strengthened vendor relationships to enhance service delivery and customer experience.
Salary : Rs. 6,50,000.0 - Rs. 9,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
