73602-1
Role Descriptions: Monitor and help ensure optimal network and system performance. Perform system updates| testing| and preventive maintenance to avoid unplanned outages. Analyze IT incidents| service requests| and recurring issues to identify trends and recommend corrective or preventive actions. Prepare and maintain user manuals| knowledge articles| and enduser guidance to promote selfservice and reduce repeat incidents.
Essential Skills: Manage| prioritize| and document incoming user queries and Service Desk tickets in a timely manner. Diagnose and resolve technical issues efficiently to minimize service disruption. Install| configure| and support software applications to meet enduser requirements. Escalate critical or complex issues to appropriate L2/L3 teams or specialized departments following escalation procedures.
Desirable Skills:
Keyword:
Skills: IT IS_Service Desk
Experience Required: 4-6
Loc-Pune
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title: Sr. Associate-Sales & Retention (Phone/Chat)
Job Description"This entry-level role will deliver retention & sales alongwith customer service for SaaS based products.
Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.
Contribute to a team environment while adhering to service-level agreements for Phone/Chat cases.
Demonstrates effective, clear, and professional written and oral communication.
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions."
Would Report To: Subject Matter Expert /Team Manager
Hierarchy Level: L2
SOW Reference:
REQUIRED ATTRIBUTES ELABORATION OF MINIMUM REQUIREMENTS CATEGORY PASSING RATE EVALUATION MECHANISM
Qualifications High School Diploma or Equivalent and above Hireable
Language proficiency Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework.
Experience 1-3 years in sales or customer support roles, preferably in digital or SaaS environments Hireable 1 to 3ys Exp.
Address basic queries on plans, billing, usage, and account access. Hireable SD evaluation
Guide customers on seat management and navigating the Admin Console and support resources. Hireable SD evaluation
Showcase Express and Firefly for everyday tasks like school projects and SMB content creation. Hireable SD evaluation
Log interactions accurately in CRM and escalate cases beyond scope per defined processes. Hireable SD evaluation
Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention. Hireable SD evaluation
Engage customers via chat/call using tools and scripts; route complex issues to the next support tier. Hireable SD evaluation
Basic user-level familiarity with Operating Systems (Windows) Hireable SD evaluation
Knowledge and ability to navigate different internal browsers/tools Trainable SD evaluation
Responsible for ensuring that data classification guidelines are followed and required controls are provided as required Hireable SD evaluation
Should have familiarity with anti-virus measures and such software is being maintained with regular automated updates. Trainable SD evaluation
Knowledge on data classification guidelines Trainable SD evaluation
BGV Check As per sutherland
Drug Test NA
Work Shift/Schedule 24*7 - Rotational Shift - Mostly Night Shift
Work Setup Work from Office
Responsibilities
As discussed , please find the job description for the role along with additional details below:
Minimum Experience: 1 year
Role: International BPO - Sales
Profile: Blended (Voice/Chat)
Education: Minimum HSC
CTC: Up to 5.5 LPA (based on last drawn CTC)
Retention Bonus: ₹1 lakh (with applicable clause)
Candidate Profile Expectation:
Candidates should have excellent communication skills and prior experience in an international BPO setup (voice or chat) with a strong sales background.
Sharing the commercials for the project :
Slab
1-3 30000
4 - 5 35000
6-8 40000
9-15 45000
16+ 50000
Additional Bonus Payout : –
Joiners Bonus
5 To 10 30K
11 To 15 60K
16+ 100K
Below clauses have to be adhered for all applicants interested in applying for the openings.
- Above payouts will be paid as per standard policy only for the specific dates mentioned here.
- Adobe specifically will not have a falling slab.
- Do not mention Sutherland clients name in any of the job postings.
- Payout will be month wise and program wise. We will not be clubbing it with any other department.
- Please make sure your candidates are registered on Smart Recruiter failing to register will result in non-payment.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Mandatory Technical Skills
Microsoft Azure Services
Azure App Services / WebApps
Azure Functions
Azure API Management
Azure Active Directory / Entra ID
Azure Networking & Security Services
Azure Storage / Key Vault
Azure Kubernetes Service (AKS)
AKS cluster setup and administration
Kubernetes networking, ingress, scaling, RBAC
Private AKS / secure cluster implementation
Container orchestration and deployment best practices
Cloud Native & Microservices
Microservices architecture deployment on Azure
Containerized application hosting
API Gateway / service-to-service communication
Security & Authentication
OAuth2 / JWT / Azure AD Authentication
Managed Identities / App Registrations
Secure API exposure and cloud access controls
Infrastructure as Code / Automation
Responsibilities
Key Responsibilities
Design and implement enterprise-grade Azure cloud-native architectures aligned with business and security standards.
Build and manage Azure Kubernetes Service (AKS) environments for scalable microservices deployment.
Lead cloud modernization initiatives including public to private AKS transformations and secure landing zone setup.
Architect and deploy Azure App Services, WebApps, API integrations, and containerized workloads.
Define secure API authentication and authorization mechanisms using Azure AD / Entra ID, OAuth2, JWT, Managed Identities, etc.
Build and execute Proof of Concepts (POCs) to validate technical feasibility and proposed cloud solutions.
Collaborate with enterprise architecture forums and articulate design decisions within architecture review communities.
Ensure cloud solutions meet standards of availability, scalability, security, and operational efficiency.
Work closely with development, DevOps, security, and infrastructure teams for end-to-end implementation.
Contribute to best practices around automation, observability, governance, and cloud optimization.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Below is the JD :
• CWR RR - 67658141
• Skill: Kofax Total Agility, Tungsten TotalAgility, Markview
• Experience: 3 to 8 years (A / SA)
• Location: PAN INDIA
• Notice Period: Immediate to 15 days
KOFAX KTA JD:
• 3+ years of Experience in Kofax Total Agility 7.x, Transformation Designer, Insights.
• Exposure to Mobile ID and Mobile Capture.
• Exposure to web services configuration.
• Exposure to Message Connectors, import connectors, various export connectors.
• Certification and/or significant hands-on working experience with Kofax Total Agility and Kofax Insights.
• Experience working on Kofax Analytics and should have designed/developed reporting.
• Hands on experience in Kofax product suits Installation and upgrade activities.
• Capable of Leading an Imaging team with 5-10 associates.
• Experienced in Microsoft .NET technology.
• Ability to take end to end ownership on Kofax projects.
Responsibilities
Below is the JD :
• CWR RR - 67658141
• Skill: Kofax Total Agility, Tungsten TotalAgility, Markview
• Experience: 3 to 8 years (A / SA)
• Location: PAN INDIA
• Notice Period: Immediate to 15 days
KOFAX KTA JD:
• 3+ years of Experience in Kofax Total Agility 7.x, Transformation Designer, Insights.
• Exposure to Mobile ID and Mobile Capture.
• Exposure to web services configuration.
• Exposure to Message Connectors, import connectors, various export connectors.
• Certification and/or significant hands-on working experience with Kofax Total Agility and Kofax Insights.
• Experience working on Kofax Analytics and should have designed/developed reporting.
• Hands on experience in Kofax product suits Installation and upgrade activities.
• Capable of Leading an Imaging team with 5-10 associates.
• Experienced in Microsoft .NET technology.
• Ability to take end to end ownership on Kofax projects.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
