Must Haves
Experience in software request processing
Knowledge of software and licensing management.
Job Description: The Software Request Analyst is responsible for managing and processing software requests within the organization. This role ensures that software assets are acquired, licensed, and deployed in accordance with organizational policies and procedures. They should also ensure compliance with licensing policies, and streamline the request fulfillment process within the organization. They work closely with procurement, IT teams, and end-users to manage software acquisitions and deployments efficiently.
Roles and Responsibilities:
Review and process software requests submitted by employees.
Collaborate with procurement and IT departments to source and acquire necessary software.
Ensure compliance with licensing agreements and organizational policies.
Maintain an accurate inventory of software assets and licenses.
Maintain a software catalog and streamline request workflows using ITSM tools like ServiceNow.
Track software entitlements, license assignments, and ensure optimal usage.
Generate reports on software requests, approvals, and fulfillment timelines.
Assist in the implementation and management of software deployment tools.
Provide support and training to employees on software request procedures.
Monitor and report on software usage and compliance.
Manage software request intake, approval, and fulfillment processes.
Skills for Software Request Analyst
Technical Knowledge: Understanding of software applications and licensing.
IT Service Management (ITSM) – Understanding of software request workflows and ticketing systems (e.g., ServiceNow, Jira).
Software Licensing Basics – Awareness of software licensing models (e.g., perpetual, subscription, SaaS).
Procurement & Vendor Management – Basic understanding of software procurement and approval processes.
Communication: Strong written and verbal communication skills.
Attention to Detail: Ability to accurately process and track software requests.
Communication & Collaboration – Ability to interact with users, procurement, and IT teams.
Problem-Solving: Aptitude for resolving issues related to software acquisition and deployment.
Customer Service: Providing support and guidance to employees.
Data Management & Reporting – Ability to track software requests and generate reports.
Basic IT Knowledge – Understanding of software deployment and installation requirements.
Responsibilities
Must Haves
Experience in software request processing
Knowledge of software and licensing management.
Job Description: The Software Request Analyst is responsible for managing and processing software requests within the organization. This role ensures that software assets are acquired, licensed, and deployed in accordance with organizational policies and procedures. They should also ensure compliance with licensing policies, and streamline the request fulfillment process within the organization. They work closely with procurement, IT teams, and end-users to manage software acquisitions and deployments efficiently.
Roles and Responsibilities:
Review and process software requests submitted by employees.
Collaborate with procurement and IT departments to source and acquire necessary software.
Ensure compliance with licensing agreements and organizational policies.
Maintain an accurate inventory of software assets and licenses.
Maintain a software catalog and streamline request workflows using ITSM tools like ServiceNow.
Track software entitlements, license assignments, and ensure optimal usage.
Generate reports on software requests, approvals, and fulfillment timelines.
Assist in the implementation and management of software deployment tools.
Provide support and training to employees on software request procedures.
Monitor and report on software usage and compliance.
Manage software request intake, approval, and fulfillment processes.
Skills for Software Request Analyst
Technical Knowledge: Understanding of software applications and licensing.
IT Service Management (ITSM) – Understanding of software request workflows and ticketing systems (e.g., ServiceNow, Jira).
Software Licensing Basics – Awareness of software licensing models (e.g., perpetual, subscription, SaaS).
Procurement & Vendor Management – Basic understanding of software procurement and approval processes.
Communication: Strong written and verbal communication skills.
Attention to Detail: Ability to accurately process and track software requests.
Communication & Collaboration – Ability to interact with users, procurement, and IT teams.
Problem-Solving: Aptitude for resolving issues related to software acquisition and deployment.
Customer Service: Providing support and guidance to employees.
Data Management & Reporting – Ability to track software requests and generate reports.
Basic IT Knowledge – Understanding of software deployment and installation requirements.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Software Asset Management - ITAM/Software Request Analyst
Role Descriptions: 1. Experience of modelling an organisations enterprise architecture using an EA tool across all layers i.e. business| application| information integration and technology. 2. Configuring the tool as per requirements| implementing use cases including data load. 3. Experience of Ardoq will be an advantage.
Essential Skills: Software Designer
Responsibilities
Role Descriptions: 1. Experience of modelling an organisations enterprise architecture using an EA tool across all layers i.e. business| application| information integration and technology. 2. Configuring the tool as per requirements| implementing use cases including data load. 3. Experience of Ardoq will be an advantage.
Essential Skills: Software Designer
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP Advanced Planning & Optimization (APO)~SAP Integrated Business Planning (IBP)
Role Descriptions: SAP IBP Time-Series and Order-Based Planning planning area and key figure configuration master data and time profile management statistical forecasting and forecast accuracy improvement demand and supply planning heuristics SOP and scenario planning cost-based optimization and constraint modeling sourcing rules and lead time management SAP S4HANA and ECC integration SDI and CPI-DS real-time integration pegging strategies and ATP configuration deployment and fair-share logic optimizer performance tuning exception-based planning and alerts.SAP IBP Time-Series Planning Order-Based Planning Demand Planning Supply Planning Planning Areas Key Figures Planning Levels Time Profiles Master Data Management Statistical Forecasting Forecast Accuracy Heuristics Cost-Based Optimization Constraints and Penalties SOP Scenario Planning What-If Analysis SAP S4HANA SAP ECC SDI CPI-DS Pegging Strategies ATP Deployment Planning Fair-Share Logic Transportation Lanes Lead Times Optimizer Runs Exception-Based Planning Alerts and Monitoring.SAP IBP Key ResponsibilitiesTime-Series Based Planning (TSBP) Configure planning areas| key figures| planning levels| and time profiles. Define and manage master data types and attributes relevant to time-series planning. Implement statistical forecasting models and manage forecast accuracy. Collaborate with business to fine-tune forecast models and lifecycle planning. Configure supply planning algorithms using time-series heuristics. Define sourcing rules| production constraints| and lead times. Optimize supply plans using cost-based optimization models. Facilitate consensus demand and supply balancing through SOP processes. Support scenario planning and what-if simulations. Monitor planning run performance and optimize planning views and operators.Order-Based Planning (OBP) Design OBP architecture integrated with SAP S4HANA or ECC. Configure real-time integration using SDI or CPI-DS. Implement heuristic-based planning for short-term execution. Configure pegging strategies and ATP categories. Define cost functions| penalties| and constraints for optimizer runs. Analyze optimizer logs and fine-tune parameters for performance and accuracy. Configure deployment rules and fair-share logic. Manage transportation lanes and lead times. Set up alerts and exception-based planning for proactive issue resolution
Essential Skills: SAP IBP Time-Series and Order-Based Planning planning area and key figure configuration master data and time profile management statistical forecasting and forecast accuracy improvement demand and supply planning heuristics SOP and scenario planning cost-based optimization and constraint modeling sourcing rules and lead time management SAP S4HANA and ECC integration SDI and CPI-DS real-time integration pegging strategies and ATP configuration deployment and fair-share logic optimizer performance tuning exception-based planning and alerts.SAP IBP Time-Series Planning Order-Based Planning Demand Planning Supply Planning Planning Areas Key Figures Planning Levels Time Profiles Master Data Management Statistical Forecasting Forecast Accuracy Heuristics Cost-Based Optimization Constraints and Penalties SOP Scenario Planning What-If Analysis SAP S4HANA SAP ECC SDI CPI-DS Pegging Strategies ATP Deployment Planning Fair-Share Logic Transportation Lanes Lead Times Optimizer Runs Exception-Based Planning Alerts and Monitoring.SAP IBP Key ResponsibilitiesTime-Series Based Planning (TSBP) Configure planning area
Responsibilities
Role Descriptions: SAP IBP Time-Series and Order-Based Planning planning area and key figure configuration master data and time profile management statistical forecasting and forecast accuracy improvement demand and supply planning heuristics SOP and scenario planning cost-based optimization and constraint modeling sourcing rules and lead time management SAP S4HANA and ECC integration SDI and CPI-DS real-time integration pegging strategies and ATP configuration deployment and fair-share logic optimizer performance tuning exception-based planning and alerts.SAP IBP Time-Series Planning Order-Based Planning Demand Planning Supply Planning Planning Areas Key Figures Planning Levels Time Profiles Master Data Management Statistical Forecasting Forecast Accuracy Heuristics Cost-Based Optimization Constraints and Penalties SOP Scenario Planning What-If Analysis SAP S4HANA SAP ECC SDI CPI-DS Pegging Strategies ATP Deployment Planning Fair-Share Logic Transportation Lanes Lead Times Optimizer Runs Exception-Based Planning Alerts and Monitoring.SAP IBP Key ResponsibilitiesTime-Series Based Planning (TSBP) Configure planning areas| key figures| planning levels| and time profiles. Define and manage master data types and attributes relevant to time-series planning. Implement statistical forecasting models and manage forecast accuracy. Collaborate with business to fine-tune forecast models and lifecycle planning. Configure supply planning algorithms using time-series heuristics. Define sourcing rules| production constraints| and lead times. Optimize supply plans using cost-based optimization models. Facilitate consensus demand and supply balancing through SOP processes. Support scenario planning and what-if simulations. Monitor planning run performance and optimize planning views and operators.Order-Based Planning (OBP) Design OBP architecture integrated with SAP S4HANA or ECC. Configure real-time integration using SDI or CPI-DS. Implement heuristic-based planning for short-term execution. Configure pegging strategies and ATP categories. Define cost functions| penalties| and constraints for optimizer runs. Analyze optimizer logs and fine-tune parameters for performance and accuracy. Configure deployment rules and fair-share logic. Manage transportation lanes and lead times. Set up alerts and exception-based planning for proactive issue resolution
Essential Skills: SAP IBP Time-Series and Order-Based Planning planning area and key figure configuration master data and time profile management statistical forecasting and forecast accuracy improvement demand and supply planning heuristics SOP and scenario planning cost-based optimization and constraint modeling sourcing rules and lead time management SAP S4HANA and ECC integration SDI and CPI-DS real-time integration pegging strategies and ATP configuration deployment and fair-share logic optimizer performance tuning exception-based planning and alerts.SAP IBP Time-Series Planning Order-Based Planning Demand Planning Supply Planning Planning Areas Key Figures Planning Levels Time Profiles Master Data Management Statistical Forecasting Forecast Accuracy Heuristics Cost-Based Optimization Constraints and Penalties SOP Scenario Planning What-If Analysis SAP S4HANA SAP ECC SDI CPI-DS Pegging Strategies ATP Deployment Planning Fair-Share Logic Transportation Lanes Lead Times Optimizer Runs Exception-Based Planning Alerts and Monitoring.SAP IBP Key ResponsibilitiesTime-Series Based Planning (TSBP) Configure planning area
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :SAP Advanced Planning & Optimization (APO)~SAP Integrated Business Planning (IBP)
SAP Cloud Platform Integration (CPI)~SAP Datasphere
Role Descriptions: Digital SAP Cloud Platform Integration (CPI)| SAP Datasphere
Essential Skills: Digital SAP Cloud Platform Integration (CPI)| SAP Datasphere
Responsibilities
Role Descriptions: Digital SAP Cloud Platform Integration (CPI)| SAP Datasphere
Essential Skills: Digital SAP Cloud Platform Integration (CPI)| SAP Datasphere
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : SAP Cloud Platform Integration (CPI)~SAP Datasphere
Job Description (JD) for IT Delivery Team Lead – Lead IT Analyst Delivery for a Technology Global Capability Center (GCC) in Hyderabad, India IT Delivery Team Lead – Lead IT Analyst Full Stack Location: Hyderabad, Telangana, India Department: Global Technology Services (or relevant department) Reports To: Customer Portal Team Lead
1. FUNCTION CONTEXT
1.1 POSITIONING
Position IT Delivery Team Lead – Lead IT Analyst Full Stack
Supervisory role Yes
Reports to Customer Portal Team Lead
Grade (Hay) 16
1.2 PURPOSE OF THE ROLE
The IT Delivery Team Lead will be part of our Customer Portal domain, a team managing multiple
services that cover a wide range of commercial functionalities—from online offer and order
management to claims tracking and non-prime sales—all supported by a modern, multi-
technology IT ecosystem (Java, Angular, REST APIs…).
As a key member of the IT organization, you will lead the evolution of our systems to meet
business needs and align with strategic objectives.
Beyond the team leadership role, the ideal candidate will also act as Lead IT Analyst within the
Customer Portal domain. You will play a pivotal role in designing, delivering, and continuously
improving our digital services for Flat Europe customers. As a Subject Matter Expert (SME), you
will be responsible for technical analysis, solution design, and development, ensuring compliance
with architectural principles.
2. KEY RESPONSIBILITIES
Leadership & team
development · Lead, mentor, and develop a team of IT professionals, fostering knowledge sharing and best practices. · Define objectives, conduct performance reviews, and support career growth. · Coordinate cross-functional teams to ensure timely, high-quality delivery.
Technical expertise &
solution design · Act as Subject Matter Expert (SME) with strong technical knowledge, managing change requests and projects autonomously. · Translate business needs into actionable IT solutions, ensuring alignment with architecture principles and strategic goals. · Design and validate functional and technical solutions considering scalability, performance, and system dependencies.
Business alignment & governance · Serve as the primary liaison between onshore stakeholders and offshore teams, clarifying requirements and managing expectations. · Enforce development and testing standards, acting as quality gatekeeper for complex or high-impact projects. · Drive change and release management processes in compliance with governance protocols.
Project & change
management · Support business and IT testing to guarantee solution quality. · Ensure accurate documentation and coordinate validation efforts.
Testing, documentation &
user support · Ensure accurate and timely documentation, coordinating validation efforts and supporting offshore teams in producing high-quality test scenarios and user support materials. · Support end users through the established “User Support” structure.
Continuous improvement &
knowledge management · Promote a culture of accountability, innovation, and technical excellence. · Enhance process efficiency and identify improvement opportunities. · Safeguard technical expertise through active documentation and knowledge sharing.
3. COMPETENCIES
3.1 MUST HAVE BEHAVIORAL COMPETENCIES
Stakeholder orientation · Advanced
Results orientation · Advanced
Courage to challenge · Advanced
Inspire trust · Advanced
Learning and development · Advanced
Teamwork · Advanced
Decision making · Advanced
Strategic thinking · Proficient
Innovation · Proficient
3.2 NICE TO HAVE BEHAVIORAL COMPETENCIES
Change management · Intermediate
3.3 REQUIRED TECHNICAL COMPETENCIES
Your strong analytical skills enable you to translate complex business and technical requirements
into optimized IT solutions. With a solid IT background and hands-on development experience,
you can challenge architectural decisions, contribute to solution design and development, and
successfully manage technically oriented projects.
You demonstrate most of the following key competencies:
Mindset & Collaboration
· Strong process and IT systems orientation.
· Team player with a stakeholder-focused approach and the ability to adapt to a dynamic,
complex environment.
· Comfortable working in distributed teams across Europe and India. · Excellent communication skills and ability to collaborate effectively across functions and geographies. · Fluent in English (spoken and written). Technical Expertise · Proven experience as Lead IT Analyst (or Lead Software Engineer) + Team Lead in an Agile environment. · Ability to work with multi-component applications and ensure seamless integration. · Solid knowledge of software development lifecycle and best practices. Core Technologies · Java ecosystem and related frameworks. · Front-end development using Angular, TypeScript, and responsive design principles. · Secure REST APIs, including documentation standards such as OpenAPI/Swagger. · Relational database design and advanced querying.
3.4 PREFERRED TECHNICAL COMPETENCIES
· CI/CD practices and tools — experience with Azure DevOps is a plus.
· Familiarity with Kubernetes and containerization.
· Experience with API management and gateway solutions.
Responsibilities
Job Description (JD) for IT Delivery Team Lead – Lead IT Analyst Delivery for a Technology Global Capability Center (GCC) in Hyderabad, India IT Delivery Team Lead – Lead IT Analyst Full Stack Location: Hyderabad, Telangana, India Department: Global Technology Services (or relevant department) Reports To: Customer Portal Team Lead
1. FUNCTION CONTEXT
1.1 POSITIONING
Position IT Delivery Team Lead – Lead IT Analyst Full Stack
Supervisory role Yes
Reports to Customer Portal Team Lead
Grade (Hay) 16
1.2 PURPOSE OF THE ROLE
The IT Delivery Team Lead will be part of our Customer Portal domain, a team managing multiple
services that cover a wide range of commercial functionalities—from online offer and order
management to claims tracking and non-prime sales—all supported by a modern, multi-
technology IT ecosystem (Java, Angular, REST APIs…).
As a key member of the IT organization, you will lead the evolution of our systems to meet
business needs and align with strategic objectives.
Beyond the team leadership role, the ideal candidate will also act as Lead IT Analyst within the
Customer Portal domain. You will play a pivotal role in designing, delivering, and continuously
improving our digital services for Flat Europe customers. As a Subject Matter Expert (SME), you
will be responsible for technical analysis, solution design, and development, ensuring compliance
with architectural principles.
2. KEY RESPONSIBILITIES
Leadership & team
development · Lead, mentor, and develop a team of IT professionals, fostering knowledge sharing and best practices. · Define objectives, conduct performance reviews, and support career growth. · Coordinate cross-functional teams to ensure timely, high-quality delivery.
Technical expertise &
solution design · Act as Subject Matter Expert (SME) with strong technical knowledge, managing change requests and projects autonomously. · Translate business needs into actionable IT solutions, ensuring alignment with architecture principles and strategic goals. · Design and validate functional and technical solutions considering scalability, performance, and system dependencies.
Business alignment & governance · Serve as the primary liaison between onshore stakeholders and offshore teams, clarifying requirements and managing expectations. · Enforce development and testing standards, acting as quality gatekeeper for complex or high-impact projects. · Drive change and release management processes in compliance with governance protocols.
Project & change
management · Support business and IT testing to guarantee solution quality. · Ensure accurate documentation and coordinate validation efforts.
Testing, documentation &
user support · Ensure accurate and timely documentation, coordinating validation efforts and supporting offshore teams in producing high-quality test scenarios and user support materials. · Support end users through the established “User Support” structure.
Continuous improvement &
knowledge management · Promote a culture of accountability, innovation, and technical excellence. · Enhance process efficiency and identify improvement opportunities. · Safeguard technical expertise through active documentation and knowledge sharing.
3. COMPETENCIES
3.1 MUST HAVE BEHAVIORAL COMPETENCIES
Stakeholder orientation · Advanced
Results orientation · Advanced
Courage to challenge · Advanced
Inspire trust · Advanced
Learning and development · Advanced
Teamwork · Advanced
Decision making · Advanced
Strategic thinking · Proficient
Innovation · Proficient
3.2 NICE TO HAVE BEHAVIORAL COMPETENCIES
Change management · Intermediate
3.3 REQUIRED TECHNICAL COMPETENCIES
Your strong analytical skills enable you to translate complex business and technical requirements
into optimized IT solutions. With a solid IT background and hands-on development experience,
you can challenge architectural decisions, contribute to solution design and development, and
successfully manage technically oriented projects.
You demonstrate most of the following key competencies:
Mindset & Collaboration
· Strong process and IT systems orientation.
· Team player with a stakeholder-focused approach and the ability to adapt to a dynamic,
complex environment.
· Comfortable working in distributed teams across Europe and India. · Excellent communication skills and ability to collaborate effectively across functions and geographies. · Fluent in English (spoken and written). Technical Expertise · Proven experience as Lead IT Analyst (or Lead Software Engineer) + Team Lead in an Agile environment. · Ability to work with multi-component applications and ensure seamless integration. · Solid knowledge of software development lifecycle and best practices. Core Technologies · Java ecosystem and related frameworks. · Front-end development using Angular, TypeScript, and responsive design principles. · Secure REST APIs, including documentation standards such as OpenAPI/Swagger. · Relational database design and advanced querying.
3.4 PREFERRED TECHNICAL COMPETENCIES
· CI/CD practices and tools — experience with Azure DevOps is a plus.
· Familiarity with Kubernetes and containerization.
· Experience with API management and gateway solutions.
Salary : Rs. 5,00,000.0 - Rs. 70,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :IT Delivery Team Lead – Lead IT Analyst Full Stack
