As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, ensuring timely investigation and restoration of services to maintain operational efficiency and customer satisfaction. You will engage with various stakeholders to facilitate smooth communication and resolution of technical challenges, contributing to a collaborative work environment focused on service excellence. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with customers to understand their needs and provide effective solutions.- Collaborate with cross-functional teams to ensure seamless service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.- Ability to analyze and troubleshoot issues in a timely manner.- Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Noida office.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, ensuring timely investigation and restoration of services to maintain operational efficiency and customer satisfaction. You will engage with various stakeholders to facilitate smooth communication and resolution of technical challenges, contributing to a collaborative work environment focused on service excellence. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with customers to understand their needs and provide effective solutions.- Collaborate with cross-functional teams to ensure seamless service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Service Operations.- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.- Ability to analyze and troubleshoot issues in a timely manner.- Familiarity with IT service management frameworks and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Customer Service Operations.- This position is based at our Noida office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Looking for resources who have 8+ years of experience as an Application Support Lead. Use postman and troubleshoot API? web page errors knowledge like 2xx, 3xx, 4xx , 5xx errors Experience in Monitoring and reporting tools such as Grafana, Coralogix, Datadog Ability to identify the KPIs for business performance.? Good hands-on experience collecting performance data, analysing, troubleshooting, and tuning. Master new software and tools required to perform technical research analysis for incidents/bugs reported in PROD env. Identify process gaps or boundaries and determine improvements/automations to enhance current processes. Train new joiners and set expectations clearly on the SOPs/SLAs to be followed.
Essential skills: Experience in Troubleshooting activities, debugging environmental issues, and ensuring day-to-day support for production. Excellence in driving issue resolutions and ensure RCA & CAPA to be documented & tracked till closure within SLA. Ensure there is no slippage of SLAs or deviation in SLAs/KPIs. Knowledge sharing and educating team members to enable them to contribute to any backlog tasks/suggest any best practices to adopt and follow. Strong leadership skills to collaborate with clients and other teams to discuss the challenges/blockers/new requirements to identify root cause and understand possible solutions. Excellent analytical skills with the flexibility to adjust to changing work priorities. Function well in a team environment while being self-motivated to work effectively without supervision.? Organize and lead daily personal priorities along with a team of 3-5 members. Good to have- Can Contribute to the development and maintenance of automation tools to reduce the manual work and optimize performance. AWS cloud knowledge Able to configure alerts, tracing for continuous monitoring on APM tools like ELK, Splunk, any log aggregation tools.? Experience with Agile and have previous working experience in agile methodology, Kanban, Jira tools.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Financial Crime experience, SQL, Data Modeling, System Analysis, Databricks engineering and architecture, Database admiration, project and resource planning and management
Essential Skills:
Financial Crime experience, SQL, Data Modeling, System Analysis, Databricks engineering and architecture, Database admiration, project and resource planning and management
Desirable Skills:
Pyspark
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Specialist is responsible for managing and supporting the organization’s technology infrastructure. This includes the installation, maintenance, and troubleshooting of hardware, software, networks, and systems. The ideal candidate will be a proactive problem-solver with strong technical skills and a commitment to maintaining a secure and efficient IT environment
Responsibilities / Accountabilities:
• Install, configure, and maintain computer hardware, software, networks, printers, and other IT equipment.
• Provide technical support to end-users on a variety of issues (onsite and remote).
• Monitor and maintain the company’s IT infrastructure including LAN/WAN, firewalls, servers, and cloud systems.
• Ensure the security and integrity of systems and data through regular backups, antivirus updates, and access controls.
• Manage user accounts, permissions, and security protocols across systems.
• Collaborate with other departments to understand and fulfill their IT needs.
• Keep documentation up to date, including inventory of equipment, software licenses, and IT procedures.
• Research and recommend new technology solutions to improve business efficiency.
Education and Experience (Required):
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1–3 years of experience in an IT support or systems administration role.
• Solid understanding of computer systems, mobile devices, operating systems, and networking (TCP/IP, DNS, DHCP).
• Experience with IT tools such as Active Directory, Office 365, VPNs, and remote desktop support.
• Knowledge of cybersecurity principles and best practices.
• Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications:
• Industry certifications (e.g., CompTIA A+, Network+, CCNA, Microsoft Certified: Azure Fundamentals).
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with helpdesk ticketing systems (e.g., Jira,).
Soft Skills:
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Good time management and organizational skills.
• High level of integrity and attention to detail.
Shift Timings :24/7
. WFH / WFO :WFO
Responsibilities
The IT Specialist is responsible for managing and supporting the organization’s technology infrastructure. This includes the installation, maintenance, and troubleshooting of hardware, software, networks, and systems. The ideal candidate will be a proactive problem-solver with strong technical skills and a commitment to maintaining a secure and efficient IT environment
Responsibilities / Accountabilities:
• Install, configure, and maintain computer hardware, software, networks, printers, and other IT equipment.
• Provide technical support to end-users on a variety of issues (onsite and remote).
• Monitor and maintain the company’s IT infrastructure including LAN/WAN, firewalls, servers, and cloud systems.
• Ensure the security and integrity of systems and data through regular backups, antivirus updates, and access controls.
• Manage user accounts, permissions, and security protocols across systems.
• Collaborate with other departments to understand and fulfill their IT needs.
• Keep documentation up to date, including inventory of equipment, software licenses, and IT procedures.
• Research and recommend new technology solutions to improve business efficiency.
Education and Experience (Required):
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1–3 years of experience in an IT support or systems administration role.
• Solid understanding of computer systems, mobile devices, operating systems, and networking (TCP/IP, DNS, DHCP).
• Experience with IT tools such as Active Directory, Office 365, VPNs, and remote desktop support.
• Knowledge of cybersecurity principles and best practices.
• Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications:
• Industry certifications (e.g., CompTIA A+, Network+, CCNA, Microsoft Certified: Azure Fundamentals).
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with helpdesk ticketing systems (e.g., Jira,).
Soft Skills:
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Good time management and organizational skills.
• High level of integrity and attention to detail.
Shift Timings :24/7
. WFH / WFO :WFO
Salary : Rs. 15,000.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Shift time - The primary shift will be the US Shift, from 6:00 PM to 4:00 AM. However, candidates must be flexible to work in rotational night shifts.
WFH/WFO/Hybrid- WFO
Duration - 3 months.
Detailed JD –
• The role requires proficiency in Voice Support, with strong written and verbal communication skills.
• The responsibilities include answering incoming and outbound calls, as well as working on Portal/email tickets.
• Majority of our volumes will be on Calls and less than 1% volume will be on Portals/Emails
Comments for Suppliers: Voice Support resource, with strong written and verbal communication skills.
Responsibilities
Job Description: Shift time - The primary shift will be the US Shift, from 6:00 PM to 4:00 AM. However, candidates must be flexible to work in rotational night shifts.
WFH/WFO/Hybrid- WFO
Duration - 3 months.
Detailed JD –
• The role requires proficiency in Voice Support, with strong written and verbal communication skills.
• The responsibilities include answering incoming and outbound calls, as well as working on Portal/email tickets.
• Majority of our volumes will be on Calls and less than 1% volume will be on Portals/Emails
Comments for Suppliers: Voice Support resource, with strong written and verbal communication skills.
Salary : Rs. 20,000.0 - Rs. 40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
