JOB DESCRIPTION
Experience
10+ years relevant Oracle Agile Product Lifecycle Management (PLM) including a strength in one or more of the following areas: Product Collaboration (PC), Product Cost management (PCM) , Product Quality Management (PQM)
Expertise with Agile architecture, configuration and administration of the application
Provide remote-based functional and technical support Agile PLM software modules
Ability to create scripts to identify, analyze and correct data issues as required
Demonstrable history solving complex problems across multiple modules
Experience of working in support & Oracle SRs is a desirable
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
Desired Qualifications
The best candidates will have extensive knowledge of multiple Agile PLM modules including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage
English language skills mandatory
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
ob Description: Network Configuration & Management: Assist in the configuration and management of Cisco and Juniper routers, switches, and wireless equipment, ensuring optimal network performance across LAN and WAN environments.Troubleshooting & Incident Resolution: Provide advanced troubleshooting support for network-related issues including routing, switching, wireless connectivity, and VPN. Use diagnostic tools to resolve problems and escalate more complex issues when needed.Network Monitoring: Continuously monitor network health and performance using network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Proactively address potential issues before they impact the network.Configuration Changes: Implement changes to network configurations, including IP addressing, VLANs, routing protocols (OSPF, BGP), firewall rules, and wireless configurations.Network Performance Optimization: Identify areas of the network requiring optimization, including troubleshooting performance issues, optimizing throughput, and addressing network congestion in both LAN and WAN environments.Wireless Network Support: Assist in the configuration, management, and troubleshooting of wireless networks (Wi-Fi APs, controllers, etc.) to ensure secure and reliable wireless connectivity across the organization.Security Implementation: Support network security best practices, including VPN configurations, access control lists (ACLs), and ensuring secure network traffic flows across Cisco and Juniper devices.Documentation & Reporting: Maintain network documentation, including diagrams, configurations, and change logs. Assist with incident reporting, providing detailed reports of troubleshooting steps and resolutions.Collaboration & Escalation: Work closely with L3 engineers and other IT teams (e.g., security, systems, and support teams) to resolve complex issues, share knowledge, and assist with network-related projects.Network Hardware & Software Updates: Assist in updating network hardware, firmware, and software to ensure devices are running the latest stable versions.Compliance & Best Practices: Follow organizational standards, network policies, and security protocols to ensure compliance and maintain a secure network infrastructure.
Essential Skills: Business Associates: For networkHands-on experience with Cisco and Juniper network devices (routers, switches, wireless controllers, firewalls).Strong understanding of LAN/WAN technologies, including routing, switching, VLANs, and protocols such as OSPF, BGP, and MPLS.Experience with Cisco and Juniper wireless solutions, including configuring and troubleshooting wireless access points and controllers.Knowledge of network security principles, including VPNs, NAT, ACLs, and firewall rule management.Familiarity with network monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Nagios).Understanding of IP addressing and subnetting.Basic understanding of network optimization techniques such as QoS, load balancing, and traffic shaping.Strong troubleshooting skills for network-related issues, including connectivity, performance, and configuration problems.Good communication skills, with the ability to explain technical concepts to non-technical stakeholders.Ability to work effectively both independently and as part of a team.
Comments for Suppliers:
Responsibilities
ob Description: Network Configuration & Management: Assist in the configuration and management of Cisco and Juniper routers, switches, and wireless equipment, ensuring optimal network performance across LAN and WAN environments.Troubleshooting & Incident Resolution: Provide advanced troubleshooting support for network-related issues including routing, switching, wireless connectivity, and VPN. Use diagnostic tools to resolve problems and escalate more complex issues when needed.Network Monitoring: Continuously monitor network health and performance using network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Proactively address potential issues before they impact the network.Configuration Changes: Implement changes to network configurations, including IP addressing, VLANs, routing protocols (OSPF, BGP), firewall rules, and wireless configurations.Network Performance Optimization: Identify areas of the network requiring optimization, including troubleshooting performance issues, optimizing throughput, and addressing network congestion in both LAN and WAN environments.Wireless Network Support: Assist in the configuration, management, and troubleshooting of wireless networks (Wi-Fi APs, controllers, etc.) to ensure secure and reliable wireless connectivity across the organization.Security Implementation: Support network security best practices, including VPN configurations, access control lists (ACLs), and ensuring secure network traffic flows across Cisco and Juniper devices.Documentation & Reporting: Maintain network documentation, including diagrams, configurations, and change logs. Assist with incident reporting, providing detailed reports of troubleshooting steps and resolutions.Collaboration & Escalation: Work closely with L3 engineers and other IT teams (e.g., security, systems, and support teams) to resolve complex issues, share knowledge, and assist with network-related projects.Network Hardware & Software Updates: Assist in updating network hardware, firmware, and software to ensure devices are running the latest stable versions.Compliance & Best Practices: Follow organizational standards, network policies, and security protocols to ensure compliance and maintain a secure network infrastructure.
Essential Skills: Business Associates: For networkHands-on experience with Cisco and Juniper network devices (routers, switches, wireless controllers, firewalls).Strong understanding of LAN/WAN technologies, including routing, switching, VLANs, and protocols such as OSPF, BGP, and MPLS.Experience with Cisco and Juniper wireless solutions, including configuring and troubleshooting wireless access points and controllers.Knowledge of network security principles, including VPNs, NAT, ACLs, and firewall rule management.Familiarity with network monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Nagios).Understanding of IP addressing and subnetting.Basic understanding of network optimization techniques such as QoS, load balancing, and traffic shaping.Strong troubleshooting skills for network-related issues, including connectivity, performance, and configuration problems.Good communication skills, with the ability to explain technical concepts to non-technical stakeholders.Ability to work effectively both independently and as part of a team.
Comments for Suppliers:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
JOB DESCRIPTION
Position Summary
The role of the Sr. Support Engineer - EBS Supply Chain Planning is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use R12 environments. The role of the Senior EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties and Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology.
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for multiple EBS modules
Support client customizations, sharing implementation and best practices advice.
Develop application break fixes for critical product defects.
Create scripts to identify, analyze and correct data issues.
Manage one or more key assigned accounts as a technical/functional advisor.
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Skills
Superb trouble-shooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
Strong knowledge of key application functionality, tables and relationships.
Deep knowledge of Oracle EBS customization/extension methodologies.
Substantial experience troubleshooting OPM, OPM Financials, OPM Costing modules in particular. Flow Manufacturing and Advanced Supply Chain Planning would be advantageous.
Excellent Skills to write analytical sql for customer issues on SCM Modules
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly.
Extreme focus on Client satisfaction.
Ability to work calmly and professionally in high pressure situations.
The ability to work remotely from a home based office in a virtual environment.
The best candidates will have extensive knowledge of multiple EBS modules across releases (12.1 and 12.2) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
A consulting background, while not mandatory, would be useful
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
