As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide support and solutions, ensuring a high level of client satisfaction and system performance. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Good To Have Skills: Familiarity with IT service management frameworks.- Understanding of asset management processes and tools.- Ability to communicate technical information clearly to non-technical users.- Experience in documenting processes and procedures for knowledge sharing. Additional Information: - The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
12+ years of Salesforce experience- Developer, Architect, Team lead etc.
• Design end-to-end solutions on the Salesforce platform that meet business requirements and adhere to Salesforce best practices. This includes designing data models, integrations, security models, and user interfaces.
• Provide technical leadership and guidance to development teams throughout the project lifecycle. This involves overseeing development activities, reviewing code, and ensuring adherence to design specifications.
• Collaborate with stakeholders to gather and analyze functional and technical requirements. Translate business requirements into well-architected solutions that leverage the Salesforce platform effectively.
• Define and promote governance policies, best practices, and guidelines for Salesforce development and deployment. Ensure adherence to security standards, code quality, and performance benchmarks.
• Design and implement integration strategies between Salesforce and other systems (both internal and external). Evaluate existing systems and propose integration solutions to achieve seamless data flow and process automation.
• Platform Expertise: Maintain a deep understanding of the Salesforce platform and its capabilities. Stay updated with Salesforce releases, features, and roadmap to leverage new functionalities in solution design.
• Documentation: Create comprehensive technical documentation including solution architecture diagrams, technical specifications, data models, and integration interfaces. Ensure documentation is clear, complete, and accessible to stakeholders.
• Collaboration: Collaborate effectively with cross-functional teams including business analysts, project managers, QA testers, and other stakeholders. Communicate technical solutions and design considerations clearly and concisely.
• Possess good knowledge on customer relationship management concepts
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Process builders etc.
• Experience in Data Migration
• Expertise in developing SOAP & Rest Web services
• End to end Implementation experience of Sales & Service cloud
• High level exposure to Lightning
• Implementation experience of configuration and release management automation tools
• Working experience in Agile project teams
• Self-motivated, excellent team player with good communication and interpersonal skills
Client-side exposure, for requirement gathering along with Onsite offshore model to work towards deliverables
Responsibilities
12+ years of Salesforce experience- Developer, Architect, Team lead etc.
• Design end-to-end solutions on the Salesforce platform that meet business requirements and adhere to Salesforce best practices. This includes designing data models, integrations, security models, and user interfaces.
• Provide technical leadership and guidance to development teams throughout the project lifecycle. This involves overseeing development activities, reviewing code, and ensuring adherence to design specifications.
• Collaborate with stakeholders to gather and analyze functional and technical requirements. Translate business requirements into well-architected solutions that leverage the Salesforce platform effectively.
• Define and promote governance policies, best practices, and guidelines for Salesforce development and deployment. Ensure adherence to security standards, code quality, and performance benchmarks.
• Design and implement integration strategies between Salesforce and other systems (both internal and external). Evaluate existing systems and propose integration solutions to achieve seamless data flow and process automation.
• Platform Expertise: Maintain a deep understanding of the Salesforce platform and its capabilities. Stay updated with Salesforce releases, features, and roadmap to leverage new functionalities in solution design.
• Documentation: Create comprehensive technical documentation including solution architecture diagrams, technical specifications, data models, and integration interfaces. Ensure documentation is clear, complete, and accessible to stakeholders.
• Collaboration: Collaborate effectively with cross-functional teams including business analysts, project managers, QA testers, and other stakeholders. Communicate technical solutions and design considerations clearly and concisely.
• Possess good knowledge on customer relationship management concepts
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Process builders etc.
• Experience in Data Migration
• Expertise in developing SOAP & Rest Web services
• End to end Implementation experience of Sales & Service cloud
• High level exposure to Lightning
• Implementation experience of configuration and release management automation tools
• Working experience in Agile project teams
• Self-motivated, excellent team player with good communication and interpersonal skills
Client-side exposure, for requirement gathering along with Onsite offshore model to work towards deliverables
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
