As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to maintain high-quality service and provide effective solutions, all while deepening your product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and proactively address potential issues before they escalate. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux.- Strong understanding of system administration and troubleshooting techniques.- Experience with scripting languages such as Bash or Python.- Familiarity with cloud technologies and virtualization.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to maintain high-quality service and provide effective solutions, all while deepening your product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and proactively address potential issues before they escalate. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux.- Strong understanding of system administration and troubleshooting techniques.- Experience with scripting languages such as Bash or Python.- Familiarity with cloud technologies and virtualization.
Salary : Rs. 0.0 - Rs. 2,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex client issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Monitor and evaluate team performance, providing constructive feedback to ensure high standards of service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management.- Strong analytical skills to assess and resolve complex issues.- Excellent communication and interpersonal skills to interact effectively with clients and team members.- Ability to work collaboratively in a team environment while also being self-motivated.- Experience in developing and implementing change management strategies
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex client issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Monitor and evaluate team performance, providing constructive feedback to ensure high standards of service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management.- Strong analytical skills to assess and resolve complex issues.- Excellent communication and interpersonal skills to interact effectively with clients and team members.- Ability to work collaboratively in a team environment while also being self-motivated.- Experience in developing and implementing change management strategies
Salary : Rs. 0.0 - Rs. 2,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
