As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will present new challenges that require a proactive approach to problem-solving and effective communication with team members and stakeholders. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the development and maintenance of documentation related to system configurations and procedures.- Provide timely updates to stakeholders regarding the status of incidents and requests. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with troubleshooting hardware and software issues.- Understanding of network configurations and connectivity issues.- Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.
Responsibilities
As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will present new challenges that require a proactive approach to problem-solving and effective communication with team members and stakeholders. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the development and maintenance of documentation related to system configurations and procedures.- Provide timely updates to stakeholders regarding the status of incidents and requests. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with troubleshooting hardware and software issues.- Understanding of network configurations and connectivity issues.- Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Familiarity with ticketing systems and support workflows.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required."
Responsibilities
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of client relationship management.
- Familiarity with ticketing systems and support workflows.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Experience Level – Max. 2yrs. Responsible for handling day-to-day invoice processing activity.
Review, verify, and process invoices for payment, ensuring accuracy and proper authorization.
Knowledge on AP approval process and validating the approval process.
End to end process understanding on Account payable and vendor process.
Coordinate on monthly/Weekly reporting responsibilities, such as invoice count, processed count etc.
Work on technical and non-technical issues within concerned teams and resolve.
Strong oral and written communication skills for communicating with vendors or Member Firm through email or on calls.
Advanced Microsoft Excel and PowerPoint knowledge.
Regular connect with stakeholder.
Responsibilities
Experience Level – Max. 2yrs. Responsible for handling day-to-day invoice processing activity.
Review, verify, and process invoices for payment, ensuring accuracy and proper authorization.
Knowledge on AP approval process and validating the approval process.
End to end process understanding on Account payable and vendor process.
Coordinate on monthly/Weekly reporting responsibilities, such as invoice count, processed count etc.
Work on technical and non-technical issues within concerned teams and resolve.
Strong oral and written communication skills for communicating with vendors or Member Firm through email or on calls.
Advanced Microsoft Excel and PowerPoint knowledge.
Regular connect with stakeholder.
Salary : Rs. 35,000.0 - Rs. 42,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your communication skills to provide exceptional support, and ensuring the smooth operation of our world-class systems. You will be dedicated to quality, accurately defining client issues, and leveraging your product knowledge to design effective resolutions, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with ticketing systems and service level agreements.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your communication skills to provide exceptional support, and ensuring the smooth operation of our world-class systems. You will be dedicated to quality, accurately defining client issues, and leveraging your product knowledge to design effective resolutions, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with ticketing systems and service level agreements.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Bachelor’s degree in Marketing, Communications, or related field.
Good knowlege in influencer marketing, preferably within e-commerce.
Strong understanding of social media and influencer trends.
Excellent communication, negotiation, and relationship-building skills.
Proficiency with influencer tools (e.g., CreatorIQ, Upfluence, Modash, Hypauditor, etc.).
Ability to multitask, manage deadlines, and work in a fast-paced environment.
Data-driven mindset with strong analytical and reporting skill
Responsibilities
Bachelor’s degree in Marketing, Communications, or related field.
Good knowlege in influencer marketing, preferably within e-commerce.
Strong understanding of social media and influencer trends.
Excellent communication, negotiation, and relationship-building skills.
Proficiency with influencer tools (e.g., CreatorIQ, Upfluence, Modash, Hypauditor, etc.).
Ability to multitask, manage deadlines, and work in a fast-paced environment.
Data-driven mindset with strong analytical and reporting skill
Salary : Rs. 3,00,000.0 - Rs. 5,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Handle invite letters and visa stamping applications.
• Review and work on daily assigned cases.
• Advise applicants regarding the end-to-end visa process.
• Coordinate with vendors and applicants to advance visa applications and address immigration-related requirements.
• Provide timely updates to trackers and PMG tool at each stage of the process.
• Adhere to documented procedures for case review, email communication, and case handling.
• Follow established procedures and maintain consistency with company policies and global standards.
• Adhere to specified SLAs and real time closure of task and emails.
• Work collaboratively with team members to drive continuous process and system improvements.
• Actively participate in innovation meetings and contribute ideas for process enhancement.
Responsibilities
Handle invite letters and visa stamping applications.
• Review and work on daily assigned cases.
• Advise applicants regarding the end-to-end visa process.
• Coordinate with vendors and applicants to advance visa applications and address immigration-related requirements.
• Provide timely updates to trackers and PMG tool at each stage of the process.
• Adhere to documented procedures for case review, email communication, and case handling.
• Follow established procedures and maintain consistency with company policies and global standards.
• Adhere to specified SLAs and real time closure of task and emails.
• Work collaboratively with team members to drive continuous process and system improvements.
• Actively participate in innovation meetings and contribute ideas for process enhancement.
Salary : Rs. 2,40,000.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
