Bachelor's degree in IT or equivalent work experience.
Minimum of 6+ years’ experience in SuccessFactors Compensation Management.
Hands on experience in SuccessFactors Core skill in Compensation module and capable of handling complex requirements and configuration Deep Integration expertise within SuccessFactors HR suite across modules.
Should have SAP SuccessFactors Compensation 2 Full Life cycle implementations of SAP SuccessFactors from planning to configuration through go live.
Experience in managing work streams including monitoring for project issues and sound judgement for escalation Excellent Communication Presentation skills.
Create solution design for SuccessFactors compensation in compliance with the Best Practices.
Understanding of business processes related to Core HR.
Certified in SuccessFactors Compensation Management is a must.
The candidate must have strong problem-solving skills, be self-directed, and be capable of working with minimal
Responsibilities
Bachelor's degree in IT or equivalent work experience.
Minimum of 6+ years’ experience in SuccessFactors Compensation Management.
Hands on experience in SuccessFactors Core skill in Compensation module and capable of handling complex requirements and configuration Deep Integration expertise within SuccessFactors HR suite across modules.
Should have SAP SuccessFactors Compensation 2 Full Life cycle implementations of SAP SuccessFactors from planning to configuration through go live.
Experience in managing work streams including monitoring for project issues and sound judgement for escalation Excellent Communication Presentation skills.
Create solution design for SuccessFactors compensation in compliance with the Best Practices.
Understanding of business processes related to Core HR.
Certified in SuccessFactors Compensation Management is a must.
The candidate must have strong problem-solving skills, be self-directed, and be capable of working with minimal
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Technical Project Manager
Years of experience: 7-12
Location - Bangalore
We are looking for a Project Management Professional who will be responsible for planning and leading Agile Project Teams.
Qualifications:
• Bachelors degree or equivalent experience is required in Science or Engg is required.
• Proven track record of 7+ years of experience in executing Projects within Agile/Scrum framework as Technical Manager.
• Experience managing multifunctional team
Skills:
• Project Planning and Management
• Good Knowledge of SDLC and Agile Management Practices, Metrics and tools (JIRA/Confluence).
• Very effective interpersonal skills including mentoring, coaching, collaborating, and team building.
• Strong analytical, planning, and organizational skills with an ability to manage competing demands.
• Ability to understand and write code – preferably Java
• Good in SQL and database concepts. Preferred MongoDB or ElasticSearch.
• Ability to design and understand for problem at scale.
• Ability to understand design patterns, Architectural patterns.
• Ability to track tasks, follow-up, publish timely reports, assess risk about project and delivery schedules.
• Get consensus, optimizes discussion and get discussion concluded with result rather than allowing diversified topics getting discussed.
• Result oriented.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Job description: NetApp Support Incident/Duty Manager
Location: Bengaluru (Starting Shift from 4:00 AM IST)
Overview:
As the Duty Manager for our Level 2 Technical Support team catering to the Asia-Pacific
region, you will play a pivotal role in ensuring the smooth operation and efficient resolution
of incidents and escalations related to data storage, all-flash arrays, SAN arrays, and cloud
products. You will be responsible for overseeing the team's performance, managing critical
incidents, and ensuring exceptional customer satisfaction.
Key Responsibilities:
1. Incident Management:
Lead and manage the Level 2 Technical Support team in addressing incidents reported by
customers in the Asia-Pacific region.
Ensure timely and effective resolution of technical escalations related to data storage, allflash arrays, SAN arrays, and cloud products.
Prioritize and escalate incidents as necessary, coordinating with internal teams and
stakeholders to expedite resolutions.
2. Escalation Handling:
- Serve as the primary point of contact for all escalated issues from Level 1 support
and customers and Internal Stakeholders.
- Conduct thorough analysis to identify root causes and implement appropriate
actions to resolve the Escalation.
- Communicate with customers and stakeholders proactively, providing regular
updates and managing expectations.
Lead in this role gets to:
• Manage top escalations, work cross functionally and engage key stakeholders to
drive effective communication and resolution.
• Participate in Support Escalation On-call rotation, responding and prioritizing critical
escalations and collaborating with Technical Support Managers to progress the issue.
• Drive major outage events and serve as the escalation point for Support On-call
engineers regarding ticket responses and communications.
• Participate in regular review meetings, track and improve key metrics for case quality
and efficiency, and identify areas for process improvements.
• Partner with TSM, SME and TSE on post-mortem discussions with customers and be
the customer advocate to champion feedback and betterments of service.
• Develop and maintain unified escalation processes to reduce resolution time on
business-critical escalations.
Our most successful candidates will have:
• Strong can-do mentality and willingness to participate in on-call rotation and
embrace the critical and time-sensitive nature of escalations.
• Ability to work effectively with Front Line Support Engineers as well as participate in
other cross-team engagements to expedite resolution to hot issues.
• Excellent customer service skills, and possess a high degree of logic, tact and
patience under pressure while maintaining a positive attitude.
• Ability to work independently with little direct supervision and as a part of a team.
• Highly motivated by challenges and passionate about conducting postmortems to
identify process gaps and propose betterments.
4. Process Improvement:
- Continuously assess and improve existing support processes and procedures to enhance
efficiency and customer satisfaction.
- Implement best practices and standard operating procedures (SOPs) to streamline incident
management and escalation handling.
- Collaborate with cross-functional teams to identify areas for improvement and implement
proactive measures to prevent future incidents.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3+ years of experience in technical support incident management, with a focus on data
storage, all-flash arrays, SAN arrays, or cloud products.
- Strong understanding of storage technologies, including SAN, NAS, and cloud storage.
- Excellent leadership and communication skills, with the ability to effectively manage teams
and stakeholders across different time zones.
- Proven track record of driving process improvements and delivering exceptional customer
service.
- Relevant certifications (e.g., ITIL, CompTIA Storage+, etc.) are a plus.
Responsibilities
Description:
Job description: NetApp Support Incident/Duty Manager
Location: Bengaluru (Starting Shift from 4:00 AM IST)
Overview:
As the Duty Manager for our Level 2 Technical Support team catering to the Asia-Pacific
region, you will play a pivotal role in ensuring the smooth operation and efficient resolution
of incidents and escalations related to data storage, all-flash arrays, SAN arrays, and cloud
products. You will be responsible for overseeing the team's performance, managing critical
incidents, and ensuring exceptional customer satisfaction.
Key Responsibilities:
1. Incident Management:
Lead and manage the Level 2 Technical Support team in addressing incidents reported by
customers in the Asia-Pacific region.
Ensure timely and effective resolution of technical escalations related to data storage, allflash arrays, SAN arrays, and cloud products.
Prioritize and escalate incidents as necessary, coordinating with internal teams and
stakeholders to expedite resolutions.
2. Escalation Handling:
- Serve as the primary point of contact for all escalated issues from Level 1 support
and customers and Internal Stakeholders.
- Conduct thorough analysis to identify root causes and implement appropriate
actions to resolve the Escalation.
- Communicate with customers and stakeholders proactively, providing regular
updates and managing expectations.
Lead in this role gets to:
• Manage top escalations, work cross functionally and engage key stakeholders to
drive effective communication and resolution.
• Participate in Support Escalation On-call rotation, responding and prioritizing critical
escalations and collaborating with Technical Support Managers to progress the issue.
• Drive major outage events and serve as the escalation point for Support On-call
engineers regarding ticket responses and communications.
• Participate in regular review meetings, track and improve key metrics for case quality
and efficiency, and identify areas for process improvements.
• Partner with TSM, SME and TSE on post-mortem discussions with customers and be
the customer advocate to champion feedback and betterments of service.
• Develop and maintain unified escalation processes to reduce resolution time on
business-critical escalations.
Our most successful candidates will have:
• Strong can-do mentality and willingness to participate in on-call rotation and
embrace the critical and time-sensitive nature of escalations.
• Ability to work effectively with Front Line Support Engineers as well as participate in
other cross-team engagements to expedite resolution to hot issues.
• Excellent customer service skills, and possess a high degree of logic, tact and
patience under pressure while maintaining a positive attitude.
• Ability to work independently with little direct supervision and as a part of a team.
• Highly motivated by challenges and passionate about conducting postmortems to
identify process gaps and propose betterments.
4. Process Improvement:
- Continuously assess and improve existing support processes and procedures to enhance
efficiency and customer satisfaction.
- Implement best practices and standard operating procedures (SOPs) to streamline incident
management and escalation handling.
- Collaborate with cross-functional teams to identify areas for improvement and implement
proactive measures to prevent future incidents.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3+ years of experience in technical support incident management, with a focus on data
storage, all-flash arrays, SAN arrays, or cloud products.
- Strong understanding of storage technologies, including SAN, NAS, and cloud storage.
- Excellent leadership and communication skills, with the ability to effectively manage teams
and stakeholders across different time zones.
- Proven track record of driving process improvements and delivering exceptional customer
service.
- Relevant certifications (e.g., ITIL, CompTIA Storage+, etc.) are a plus.
Salary : Rs. 16,00,000.0 - Rs. 19,29,312.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Job Title: Application Support Engineer
Location: Bangalore, Bagmane- 6th Floor. Hybrid.
Position: 2
Shift timings: Rotational Shift – 6:30AM – 3:30 Pm, 1:30 – 10:30PM. If the contractor is working on Saturday, he/she will get an off on Monday.
Contract Duration: 8 Months and possibility of extension based on candidate’s performance and business requirement.
Interview: 1 round
GAP - Upto 6 months GAP is fine to consider.
Notice period - Immediate to 30 days NP is considerable.
Budget- as per the rate card the budget for level 2 is 1320 INR hourly, please submit profiles within 1320/hourly and beyond 1320 for 7+ years profiles.
1. Project Overview: This is staff augmentation for Benefit Payments DevOps team. Benefit Payments DevOps team provides L1/L2/L3 support for set of applications that support BPP business. It includes batch processing, reporting, online application and transmissions of cash instructions.
2. Contractor’s Role: Candidate will be responsible for L1/L2 support for BPP batch and online applications. Candidate would also perform some of the L3 duties as part of DevOps and provide support for weekend infra migrations, validations and DR Tests.
3. Experience Level: Level 2 (5-8 Years), Relevant Experience - 5 years.
4. Qualifications: master’s or bachelor's degree in computer science.
5. Must have skills: (5 years of experience in all the below must have skills)
• Java
• Oracle SQL, PL/SQL
• Unix Shell Scripting
• Control-M/Autosys
• Batch Monitoring
• Application Support
• Service-now or similar ITSM tool
6. Nice to Haves: (3 years of experience) Spring MVC Framework, Microservices, COBOL
7. Tasks & responsibilities:
• Batch monitoring and resolution of batch issues.
• Investigate issues raised by business users and provide resolution.
• Actively participate in Firecall for major incidents and provide regular updates to stakeholders.
• Perform RCA for major incidents and produce incident report for stakeholders.
• Perform regular application maintenance tasks (Weekly, Monthly, Quarterly, Yearly)
• Liaise with Development team for problem management and permanent resolution of production issues."
Responsibilities
"Job Title: Application Support Engineer
Location: Bangalore, Bagmane- 6th Floor. Hybrid.
Position: 2
Shift timings: Rotational Shift – 6:30AM – 3:30 Pm, 1:30 – 10:30PM. If the contractor is working on Saturday, he/she will get an off on Monday.
Contract Duration: 8 Months and possibility of extension based on candidate’s performance and business requirement.
Interview: 1 round
GAP - Upto 6 months GAP is fine to consider.
Notice period - Immediate to 30 days NP is considerable.
Budget- as per the rate card the budget for level 2 is 1320 INR hourly, please submit profiles within 1320/hourly and beyond 1320 for 7+ years profiles.
1. Project Overview: This is staff augmentation for Benefit Payments DevOps team. Benefit Payments DevOps team provides L1/L2/L3 support for set of applications that support BPP business. It includes batch processing, reporting, online application and transmissions of cash instructions.
2. Contractor’s Role: Candidate will be responsible for L1/L2 support for BPP batch and online applications. Candidate would also perform some of the L3 duties as part of DevOps and provide support for weekend infra migrations, validations and DR Tests.
3. Experience Level: Level 2 (5-8 Years), Relevant Experience - 5 years.
4. Qualifications: master’s or bachelor's degree in computer science.
5. Must have skills: (5 years of experience in all the below must have skills)
• Java
• Oracle SQL, PL/SQL
• Unix Shell Scripting
• Control-M/Autosys
• Batch Monitoring
• Application Support
• Service-now or similar ITSM tool
6. Nice to Haves: (3 years of experience) Spring MVC Framework, Microservices, COBOL
7. Tasks & responsibilities:
• Batch monitoring and resolution of batch issues.
• Investigate issues raised by business users and provide resolution.
• Actively participate in Firecall for major incidents and provide regular updates to stakeholders.
• Perform RCA for major incidents and produce incident report for stakeholders.
• Perform regular application maintenance tasks (Weekly, Monthly, Quarterly, Yearly)
• Liaise with Development team for problem management and permanent resolution of production issues."
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
A banking client need help from offshore resources to help with a big data warehouse project.
3 resources with PL/SQL for 12 months to get started
Exp: 8-10 yrs
Development Platform: DW toolset is Cloudera with Teradata : Good to Have.
Location : Remote
Joining – 1 month
Responsibilities
A banking client need help from offshore resources to help with a big data warehouse project.
3 resources with PL/SQL for 12 months to get started
Exp: 8-10 yrs
Development Platform: DW toolset is Cloudera with Teradata : Good to Have.
Location : Remote
Joining – 1 month
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
