Position summary
■ To liaise with the client in a professional and helpful manner at all times, proactively managing their
expectations
■ To keep the team utilized and engaged as per stated targets and benchmarks
■ Assist with developing the brand and corporate identity in conjunction with other designers
■ To provide technical and creative guidance and support to customers, with the design experience and
knowledge
■ To own and take responsibility for the department workload by agreeing realistic deadlines,
communicating procedures to clients and working closely with team members
■ To liaise constantly with the Studio Manager and Client Services Executive giving updates on
workflow, deadlines and issues thus ensuring that the client’s requirements are effectively met
■ Actively sharing work through global workflow to other creative teams
■ To be aware of operational issues within the department and any other factors affecting the workflow of
documents and proactively respond to and deal with them
■ To manage design and artwork jobs from brief to delivery
■ To build a professional rapport with clients and deliver excellent customer service at all times, taking
into account key client needs
■ To use the workflow software and adapt to any existing procedures within the team
■ Provide technical input and advice on print and digital projects as required
2
Restricted - External
■ Take and produce detailed specifications and briefs from the client and ensure requirements such as
spec and critical dates are captured
■ Negotiate with client for efficient services delivery at profitable fees
■ The ability to estimate accurately and report against those estimates
■ Managing work traffic through the studio
■ Brief designers and suppliers on client requirements
■ Ensure activity is recorded using the designated company tools
■ Build and develop relationships with key stakeholders
■ Deliver excellent customer service to clients, suppliers and internal stakeholders
■ Other ad-hoc duties as required
■ Should have prior experience or good understanding in
- job queue monitoring and management
- job review and estimation skills
- communication to key users over email and telephone
- capacity management / shift allocation and planning
- job allocation to processing members (Creative Designers / Web Designers / Quality Checkers)
- deadline management which includes managing wait times and turnaround times (TAT)
- handled technical queries pertaining to the jobs or Creative suite
- investigated service failures, issues related to performances
- worked on MIS s and reports related to the process handled
■ Should have prior experience in interacting with direct clients along with having some exposure to
Onsite / Offshore working models
■ Collaborate with Onsite teams on understanding the job, assessment of complexity and time
negotiations
■ Performance monitoring and feedback to be provided to the managers
■ Take on initiatives to train on soft skills, Creative suite and other technical training for the designers
■ Support Operations with other performance metrics like quality of work, efficiency of production
Hours of Work
■ Willingness to work on UK day shift time (8 AM – 6 PM GMT)
■ Flexibility to work on demand as per operational requirements
Job skills
■ Experience within a commercial studio production environment
■ Experience working within a client services environment directly engaging with clients
■ Numerate with a strong commercial understanding
■ Ability to manage multiple projects simultaneously
■ Strong time management and prioritisation skills
■ Broad knowledge of digital and offline projects
■ Experience of finding solutions
■ Strong level of technical and creative design knowledge
■ Computer/IT literate
■ Must be able to demonstrate all round MS Office skills
■ A flexible approach to work loads
■ Keen eye for detail
■ Bachelor’s Degree in any discipline (preferable in Commerce / Arts / Literature)
■ 4 - 5 years of relevant work experience
■ MS Office 2003 / 2007 certification / qualification (preferable) with knowledge of Adobe suite
Personal Competencies
■ Self-starter, proactive & assertive
■ Team player and good interpersonal skills
Responsibilities
Position summary
■ To liaise with the client in a professional and helpful manner at all times, proactively managing their
expectations
■ To keep the team utilized and engaged as per stated targets and benchmarks
■ Assist with developing the brand and corporate identity in conjunction with other designers
■ To provide technical and creative guidance and support to customers, with the design experience and
knowledge
■ To own and take responsibility for the department workload by agreeing realistic deadlines,
communicating procedures to clients and working closely with team members
■ To liaise constantly with the Studio Manager and Client Services Executive giving updates on
workflow, deadlines and issues thus ensuring that the client’s requirements are effectively met
■ Actively sharing work through global workflow to other creative teams
■ To be aware of operational issues within the department and any other factors affecting the workflow of
documents and proactively respond to and deal with them
■ To manage design and artwork jobs from brief to delivery
■ To build a professional rapport with clients and deliver excellent customer service at all times, taking
into account key client needs
■ To use the workflow software and adapt to any existing procedures within the team
■ Provide technical input and advice on print and digital projects as required
2
Restricted - External
■ Take and produce detailed specifications and briefs from the client and ensure requirements such as
spec and critical dates are captured
■ Negotiate with client for efficient services delivery at profitable fees
■ The ability to estimate accurately and report against those estimates
■ Managing work traffic through the studio
■ Brief designers and suppliers on client requirements
■ Ensure activity is recorded using the designated company tools
■ Build and develop relationships with key stakeholders
■ Deliver excellent customer service to clients, suppliers and internal stakeholders
■ Other ad-hoc duties as required
■ Should have prior experience or good understanding in
- job queue monitoring and management
- job review and estimation skills
- communication to key users over email and telephone
- capacity management / shift allocation and planning
- job allocation to processing members (Creative Designers / Web Designers / Quality Checkers)
- deadline management which includes managing wait times and turnaround times (TAT)
- handled technical queries pertaining to the jobs or Creative suite
- investigated service failures, issues related to performances
- worked on MIS s and reports related to the process handled
■ Should have prior experience in interacting with direct clients along with having some exposure to
Onsite / Offshore working models
■ Collaborate with Onsite teams on understanding the job, assessment of complexity and time
negotiations
■ Performance monitoring and feedback to be provided to the managers
■ Take on initiatives to train on soft skills, Creative suite and other technical training for the designers
■ Support Operations with other performance metrics like quality of work, efficiency of production
Hours of Work
■ Willingness to work on UK day shift time (8 AM – 6 PM GMT)
■ Flexibility to work on demand as per operational requirements
Job skills
■ Experience within a commercial studio production environment
■ Experience working within a client services environment directly engaging with clients
■ Numerate with a strong commercial understanding
■ Ability to manage multiple projects simultaneously
■ Strong time management and prioritisation skills
■ Broad knowledge of digital and offline projects
■ Experience of finding solutions
■ Strong level of technical and creative design knowledge
■ Computer/IT literate
■ Must be able to demonstrate all round MS Office skills
■ A flexible approach to work loads
■ Keen eye for detail
■ Bachelor’s Degree in any discipline (preferable in Commerce / Arts / Literature)
■ 4 - 5 years of relevant work experience
■ MS Office 2003 / 2007 certification / qualification (preferable) with knowledge of Adobe suite
Personal Competencies
■ Self-starter, proactive & assertive
■ Team player and good interpersonal skills
Salary : Rs. 2,50,000.0 - Rs. 7,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
JOB DESCRIPTION
Japanese Language Specialist (Associate/Analyst/Specialist)
Academic qualification – (any of the following)
• Diploma or Graduation or Post Graduation in Japanese language
• JLPT Examinations - preferably Level 1 or Level 2 (JLPT1/JLPT2 Certified)
Experience
• Minimum 1-2 years of experience preferably in secondary or market research (English or Japanese)
• Or minimum 1-2 years of experience in a reputed organisation as a Japanese Specialist
Position/ Responsibilities
• Perform secondary research using a wide range of subscribed (ThomsonOne, Factiva, RB Web Japan, Nikkei, TSR VAN2, etc.) and free online sources both in English & Japanese.
• To communicate with banker to discuss requirement and research findings
• Improve the service level and add value, achieving common team goals through effective job management, active knowledge development and sharing
Reporting
Reports to Client Manager - BIS
Skills summary
• Need to have fluency in speaking to Japanese/Tokyo nationals.
• Extensive knowledge of Japanese characters (both Simplified and Traditional) and Business Japanese terminologies.
• Understanding on the construction of the complex sentences and grammar.
• Excellent communication skills in English and Japanese.
• Knowledge on typing Japanese with Japanese keyboard in the computer and identifying characters.
• Should be able to Read, Write and Speak in Japanese.
• Knowledge of Banking and Finance Terminologies
• Awareness of advanced search functionalities of Google search engine or equivalent
Statement of other duties
This document describes the major duties & responsibilities of this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Responsibilities
JOB DESCRIPTION
Japanese Language Specialist (Associate/Analyst/Specialist)
Academic qualification – (any of the following)
• Diploma or Graduation or Post Graduation in Japanese language
• JLPT Examinations - preferably Level 1 or Level 2 (JLPT1/JLPT2 Certified)
Experience
• Minimum 1-2 years of experience preferably in secondary or market research (English or Japanese)
• Or minimum 1-2 years of experience in a reputed organisation as a Japanese Specialist
Position/ Responsibilities
• Perform secondary research using a wide range of subscribed (ThomsonOne, Factiva, RB Web Japan, Nikkei, TSR VAN2, etc.) and free online sources both in English & Japanese.
• To communicate with banker to discuss requirement and research findings
• Improve the service level and add value, achieving common team goals through effective job management, active knowledge development and sharing
Reporting
Reports to Client Manager - BIS
Skills summary
• Need to have fluency in speaking to Japanese/Tokyo nationals.
• Extensive knowledge of Japanese characters (both Simplified and Traditional) and Business Japanese terminologies.
• Understanding on the construction of the complex sentences and grammar.
• Excellent communication skills in English and Japanese.
• Knowledge on typing Japanese with Japanese keyboard in the computer and identifying characters.
• Should be able to Read, Write and Speak in Japanese.
• Knowledge of Banking and Finance Terminologies
• Awareness of advanced search functionalities of Google search engine or equivalent
Statement of other duties
This document describes the major duties & responsibilities of this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance