Technical Support
Address and resolve user issues related to software applications, ensuring minimal downtime.
Diagnose and troubleshoot technical problems like installation errors, login issues, or application crashes.
User Assistance
Guide users through problem-solving steps over email, chat, or phone.
Help with system configurations, updates, or customizations.
System Monitoring
Monitor application performance and alerts for potential issues.
Conduct regular maintenance tasks to ensure optimal system performance.
Documentation and Reporting
Maintain logs of user queries, solutions, and technical issues.
Prepare reports to track recurring problems or application performance trends.
Collaboration with Teams
Work closely with development teams to report bugs or suggest improvements.
Liaise with vendors or third-party service providers for specialized support.
User Training
Provide training or create manuals for end-users to help them effectively use applications.
Ensure users are aware of new features or updates.
Skills and Qualifications
Technical Skills:
Proficiency in troubleshooting software issues.
Familiarity with application platforms (e.g., CRMs, ERPs, SaaS platforms).
Basic knowledge of databases, operating systems, and networking.
Soft Skills:
Excellent communication and problem-solving skills.
Patience and the ability to simplify complex concepts for users.
Educational Background:
A degree or diploma in IT, Computer Science, or a related field (often preferred but not mandatory).
Tools Often Used
Ticketing Systems: Jira, ServiceNow, Zendesk.
Monitoring Tools: Nagios, Splunk, or New Relic.
Communication: Microsoft Teams, Slack, or email clients
Responsibilities
Technical Support
Address and resolve user issues related to software applications, ensuring minimal downtime.
Diagnose and troubleshoot technical problems like installation errors, login issues, or application crashes.
User Assistance
Guide users through problem-solving steps over email, chat, or phone.
Help with system configurations, updates, or customizations.
System Monitoring
Monitor application performance and alerts for potential issues.
Conduct regular maintenance tasks to ensure optimal system performance.
Documentation and Reporting
Maintain logs of user queries, solutions, and technical issues.
Prepare reports to track recurring problems or application performance trends.
Collaboration with Teams
Work closely with development teams to report bugs or suggest improvements.
Liaise with vendors or third-party service providers for specialized support.
User Training
Provide training or create manuals for end-users to help them effectively use applications.
Ensure users are aware of new features or updates.
Skills and Qualifications
Technical Skills:
Proficiency in troubleshooting software issues.
Familiarity with application platforms (e.g., CRMs, ERPs, SaaS platforms).
Basic knowledge of databases, operating systems, and networking.
Soft Skills:
Excellent communication and problem-solving skills.
Patience and the ability to simplify complex concepts for users.
Educational Background:
A degree or diploma in IT, Computer Science, or a related field (often preferred but not mandatory).
Tools Often Used
Ticketing Systems: Jira, ServiceNow, Zendesk.
Monitoring Tools: Nagios, Splunk, or New Relic.
Communication: Microsoft Teams, Slack, or email clients
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job description:
International Voice Process
Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
Candidate expected interactions are within Candidate team and direct supervisor.
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Responsibilities
Provide functional, technical or administrative support to resolve customer problems and queries.
Salary : Rs. 35,000.0 - Rs. 38,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Provide comprehensive voice (calls) and non-voice (email/HR systems) support to efficiently resolve employee and HRBP requests.
Deliver outstanding customer service by ensuring timely, accurate, and high-quality responses to employee queries and issues.
Demonstrate strong communication skills, confidently handling voice (calls) and non-voice (written/email-based) interactions with equal proficiency.
Preferably possess experience in handling blended processes, with a strong understanding of both voice and non-voice domains.
Exhibit exceptional attention to detail and maintain a customer-centric approach in all communications and tasks.
Effectively manage and prioritize multiple tasks in a dynamic, fast-paced environment, ensuring seamless operations across both domains.
Responsibilities
Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle.
Salary : Rs. 21,000.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Agencies to share the profiles of the candidates who score –
Selenium 3.5/5 or above
AND Java 3.5/5 or above
AND Cucumber 3.5/5 or above
AND RestAssured - 3/5 or above
AND/OR Advanced SQL 3/5 or above
Spoken communication should be clear and concisely articulate.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Responsibilities
• Configure and customize Oracle HCM Cloud modules including Core HR, Payroll, Recruiting (ORC), Talent Management, and Learning as per client requirements.
• Perform data migration from legacy systems to Oracle HCM Cloud using HDL and HSDL.
• Integrate Oracle HCM Cloud with other enterprise systems, ensuring data accuracy and synchronization.
• Develop Fast Formulas, HCM Extracts, OTBI Reports, and BI Publisher reports to support business processes.
• Create and manage HCM integrations using HDL (HCM Data Loader), HSDL (HCM Spreadsheet Data Loader), and Oracle Integration Cloud (OIC) tools.
• Provide technical support for Oracle HCM Cloud solutions, troubleshooting and resolving issues related to data integration, configurations, and customizations.
• Collaborate with Oracle support to resolve service requests (SRs) and apply patches when needed.
• Work with functional consultants and project managers to translate business requirements into technical solutions.
• Document technical designs, configurations, and integration specifications.
Desired Skills and Qualifications
• Overall 8+ years of experience in HCM Cloud Payroll (US), Global HR, Absence, Recruiting & Talent Modules.
• Strong expertise in Oracle HCM Cloud modules, including Core HR, Payroll, Recruiting (ORC), and Talent Management.
• Proficiency in HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and Oracle Integration Cloud (OIC).
• Experience in creating Fast Formulas, OTBI Reports, BI Publisher, and HCM Extracts.
• Familiarity with REST APIs, SOAP, and web services integration for Oracle HCM Cloud.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills to work effectively with diverse teams.
Nice to have skills:
▪ Experience with client facing role.
▪ Certifications in any stream of HCM Cloud Modules
▪ Techno-Functional Experience.
Responsibilities
Responsibilities
• Configure and customize Oracle HCM Cloud modules including Core HR, Payroll, Recruiting (ORC), Talent Management, and Learning as per client requirements.
• Perform data migration from legacy systems to Oracle HCM Cloud using HDL and HSDL.
• Integrate Oracle HCM Cloud with other enterprise systems, ensuring data accuracy and synchronization.
• Develop Fast Formulas, HCM Extracts, OTBI Reports, and BI Publisher reports to support business processes.
• Create and manage HCM integrations using HDL (HCM Data Loader), HSDL (HCM Spreadsheet Data Loader), and Oracle Integration Cloud (OIC) tools.
• Provide technical support for Oracle HCM Cloud solutions, troubleshooting and resolving issues related to data integration, configurations, and customizations.
• Collaborate with Oracle support to resolve service requests (SRs) and apply patches when needed.
• Work with functional consultants and project managers to translate business requirements into technical solutions.
• Document technical designs, configurations, and integration specifications.
Desired Skills and Qualifications
• Overall 8+ years of experience in HCM Cloud Payroll (US), Global HR, Absence, Recruiting & Talent Modules.
• Strong expertise in Oracle HCM Cloud modules, including Core HR, Payroll, Recruiting (ORC), and Talent Management.
• Proficiency in HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and Oracle Integration Cloud (OIC).
• Experience in creating Fast Formulas, OTBI Reports, BI Publisher, and HCM Extracts.
• Familiarity with REST APIs, SOAP, and web services integration for Oracle HCM Cloud.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills to work effectively with diverse teams.
Nice to have skills:
▪ Experience with client facing role.
▪ Certifications in any stream of HCM Cloud Modules
▪ Techno-Functional Experience.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Summary:
Key Responsibilities:
Looking for Oracle Cloud MDM Specialist to lead robust MDM implementations, focusing on Customer Data Hub and Product Data Hub. They will ensure seamless integration, manage data migration, and optimize data flow for efficient system performance.
Must have experience in assessing data quality, implementing data cleansing, and ensuring data integrity. They will drive data excellence and educate stakeholders on compliance and collaboration.
Customer & Product Data Management: Oversee the consolidation and maintenance of master data, adhering to business rules and data integrity standards. Initiate and lead data stewardship initiatives to uphold exceptional data quality.
Experience in leading data stewardship initiatives, uphold data quality, and collaborate with cross-functional teams to drive data excellence
looking for a Data Stewardship Specialist to enforce data standards, lead improvement initiatives, and ensure data accuracy.
The ideal candidate will have experience in data governance, a passion for data excellence, and the ability to collaborate effectively.
Collaboration & Stakeholder Engagement: Collaborate closely with business and IT stakeholders to understand their data needs and challenges. Define data policies, resolve issues, and foster a data-driven culture throughout the organization.
Continuous Improvement: Monitor MDM performance, analyze key metrics, and implement process improvements. Stay abreast of industry trends, best practices, and emerging technologies to continuously enhance data management capabilities.
Qualifications:
Education: Bachelor’s degree in data management, Information Technology, or Computer Science. A master’s degree is preferred but not mandatory.
Experience: Minimum 5 years of experience in Master Data Management, with a strong foundation in Oracle Product Data Hub and Customer Data Hub. Prior experience with Oracle Cloud MDM is highly advantageous.
Technical Proficiency: Proficient in Oracle MDM systems, particularly Product Data Hub and Customer Data Hub. Expertise in SQL, ETL processes, data modeling, data integration, and data profiling is essential.
Soft Skills: Excellent communication skills, with the ability to articulate complex data concepts to diverse audiences. Meticulous attention to detail and strong analytical skills are a must. The ability to manage multiple projects and collaborate effectively with cross-functional teams is crucial.
Preferred Requirements:
Certifications in Oracle Cloud MDM, Oracle Customer Data Hub, and Oracle Product Data Hub are strongly preferred.
Familiarity with data management and integration tools, such as Datalynx, is an added advantage and can enhance your candidacy.
Responsibilities
Job Summary:
Key Responsibilities:
Looking for Oracle Cloud MDM Specialist to lead robust MDM implementations, focusing on Customer Data Hub and Product Data Hub. They will ensure seamless integration, manage data migration, and optimize data flow for efficient system performance.
Must have experience in assessing data quality, implementing data cleansing, and ensuring data integrity. They will drive data excellence and educate stakeholders on compliance and collaboration.
Customer & Product Data Management: Oversee the consolidation and maintenance of master data, adhering to business rules and data integrity standards. Initiate and lead data stewardship initiatives to uphold exceptional data quality.
Experience in leading data stewardship initiatives, uphold data quality, and collaborate with cross-functional teams to drive data excellence
looking for a Data Stewardship Specialist to enforce data standards, lead improvement initiatives, and ensure data accuracy.
The ideal candidate will have experience in data governance, a passion for data excellence, and the ability to collaborate effectively.
Collaboration & Stakeholder Engagement: Collaborate closely with business and IT stakeholders to understand their data needs and challenges. Define data policies, resolve issues, and foster a data-driven culture throughout the organization.
Continuous Improvement: Monitor MDM performance, analyze key metrics, and implement process improvements. Stay abreast of industry trends, best practices, and emerging technologies to continuously enhance data management capabilities.
Qualifications:
Education: Bachelor’s degree in data management, Information Technology, or Computer Science. A master’s degree is preferred but not mandatory.
Experience: Minimum 5 years of experience in Master Data Management, with a strong foundation in Oracle Product Data Hub and Customer Data Hub. Prior experience with Oracle Cloud MDM is highly advantageous.
Technical Proficiency: Proficient in Oracle MDM systems, particularly Product Data Hub and Customer Data Hub. Expertise in SQL, ETL processes, data modeling, data integration, and data profiling is essential.
Soft Skills: Excellent communication skills, with the ability to articulate complex data concepts to diverse audiences. Meticulous attention to detail and strong analytical skills are a must. The ability to manage multiple projects and collaborate effectively with cross-functional teams is crucial.
Preferred Requirements:
Certifications in Oracle Cloud MDM, Oracle Customer Data Hub, and Oracle Product Data Hub are strongly preferred.
Familiarity with data management and integration tools, such as Datalynx, is an added advantage and can enhance your candidacy.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Responsibilities
· Design and implement continuous integration and continuous delivery/deployment (CI/CD) processes in the form of a pipeline for the delivery of software across the enterprise
· Should be able to work independently on DevOps initiatives
· Support DevOps team in defining the best practices for CI/CD across the full SDLC
· Support internal customers in the CI/CD lifecycle and
· Work closely with multiple teams in an agile environment
Skill and Experience
· 5 + years of IT experience of working with software development, release and build engineering teams
· 3+ years DevOps Engineering experience
· DevOps experience must go beyond the use of release processes and into the actual design, development, implementation, and definition of best practices for CI/CD processes
· Experience integrating these stages into a CD pipeline
· 4+ Years Continuous Integration experience with industry standard tooling
· CI experience with the following is a must: Azure DevOps/GitHub with GitHub Actions, Jenkins, GitLab, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution
· Experience utilizing APIs to integrate CI, testing, and deployments of systems across the SDLC
· Very strong understanding of modern IT infrastructure components and their integrations
· Any Scripting languages (e.g. Groovy, Bash, Grunt, PowerShell, Python, Ruby)
· Experience with infrastructure as code (IaC) using Terraform and Ansible.
· Experience in managing and maintaining containerized applications using Docker and Kubernetes.
Good to have skills:
· Experience on building DevOps Analytics/Dashboard
· Should have Good hands-on experience on Azure, GCP or AWS.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Roles and responsibilities
- seller/vendor/customer communications experience - both verbal & written
- Vendor Master Management – drive daily operations to ensure all vendor management requests (Onboarding/Cataloguing) are closed within agreed TAT
- Stakeholder management to resolve escalations and address exceptional scenarios
- Understanding of all commercial points like Commission - GST, Commission
- Daily Interaction with sellers on Commercial topics over mails & phone (Personal)
- Internal stakeholder management - Category / catalog.
- Ensuring that all the trackers are updated
- Managing resources and preparing daily reports
Responsibilities
Roles and responsibilities
- seller/vendor/customer communications experience - both verbal & written
- Vendor Master Management – drive daily operations to ensure all vendor management requests (Onboarding/Cataloguing) are closed within agreed TAT
- Stakeholder management to resolve escalations and address exceptional scenarios
- Understanding of all commercial points like Commission - GST, Commission
- Daily Interaction with sellers on Commercial topics over mails & phone (Personal)
- Internal stakeholder management - Category / catalog.
- Ensuring that all the trackers are updated
- Managing resources and preparing daily reports
Salary : Rs. 10,000.0 - Rs. 4,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Roles and responsibilities
- seller/vendor/customer communications experience - both verbal & written
- Vendor Master Management – drive daily operations to ensure all vendor management requests (Onboarding/Cataloguing) are closed within agreed TAT
- Stakeholder management to resolve escalations and address exceptional scenarios
- Understanding of all commercial points like Commission - GST, Commission
- Daily Interaction with sellers on Commercial topics over mails & phone (Personal)
- Internal stakeholder management - Category / catalog.
- Ensuring that all the trackers are updated
- Managing resources and preparing daily reports
Responsibilities
Roles and responsibilities
- seller/vendor/customer communications experience - both verbal & written
- Vendor Master Management – drive daily operations to ensure all vendor management requests (Onboarding/Cataloguing) are closed within agreed TAT
- Stakeholder management to resolve escalations and address exceptional scenarios
- Understanding of all commercial points like Commission - GST, Commission
- Daily Interaction with sellers on Commercial topics over mails & phone (Personal)
- Internal stakeholder management - Category / catalog.
- Ensuring that all the trackers are updated
- Managing resources and preparing daily reports
Salary : Rs. 2,00,000.0 - Rs. 4,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
