Job Description: • Experience in implementing ServiceNow SAM Pro module independently.• Championing the SAM lifecycle process and procedures to ensure data integrity of software rights and usage to support SAM compliance.• Register new Software Assets/Configuration Items (CIs) while maintaining proper relationships as defined in the agreed SAM-Pro Models• Serve as the technical subject-matter-expert for ServiceNow IT Hardware and Software Asset Management• Take ownership and collaborate with IT Asset Management process/function owners and SMEs across IT to implement and enhance capabilities.• Lead the requirements and design workshops, and implementation.• Design, develop, implement and test ServiceNow IT Asset Management capabilities.
Essential Skills: • Experience in implementing ServiceNow SAM Pro module independently.• Championing the SAM lifecycle process and procedures to ensure data integrity of software rights and usage to support SAM compliance.• Register new Software Assets/Configuration Items (CIs) while maintaining proper relationships as defined in the agreed SAM-Pro Models• Serve as the technical subject-matter-expert for ServiceNow IT Hardware and Software Asset Management• Take ownership and collaborate with IT Asset Management process/function owners and SMEs across IT to implement and enhance capabilities.• Lead the requirements and design workshops, and implementation.• Design, develop, implement and test ServiceNow IT Asset Management capabilities.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :ServiceNow_IT Service Management~ServiceNow_ITAM (IT Asset Management)
What You Will Do:
•
Process and apply customer payments (checks, ACH, wire transfers, credit cards) to appropriate invoices using SAP or any other ERP systems.
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Investigate and resolve unapplied or misapplied payments by reviewing remittance information and coordinating with internal teams.
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Perform daily reconciliation of bank statements and ensure accurate posting in the system.
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Maintain documentation for audit and compliance purposes.
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Collaborate with the collections and billing teams to resolve payment discrepancies.
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Support month-end closing activities related to cash application.
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Escalate unresolved issues to senior analysts or supervisors as needed.
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Subject matter expert and resource for ad hoc project support
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Achieves individual objectives related to SLA’s and KPI’s
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Openly accepts feedback and eager to learn new responsibilities
Minimum Qualifications:
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Degree in Business, Accounting, Finance, or related field
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1-2 years of hands-on experience in cash application or accounts receivable
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Master’s Degree preferred
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Fluent in English
Responsibilities
Salary : Rs. 2,50,000.0 - Rs. 3,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The purpose of this role is to provide essential legal support and advisory services to a global business, ensuring compliance, mitigating risks, and driving continuous improvement and innovation across the organization adopting a commercial mindset in the approach.
This role offers a unique opportunity to work in a new central legal services hub for an established global manufacturing organization. The role will serve a global business from a newly established service desk. It is ideal for someone who thrives in a dynamic environment and enjoys the challenge of contributing to an evolving new function. With a strong focus on continuous improvement, the position allows you to contribute meaningfully to the development and expansion of the hub. You will have the chance to shape internal processes, collaborate with diverse teams across multiple regions and countries, and gain exposure to various stakeholders. Additionally, this role provides the exciting opportunity to pioneer the use of AI tools within the organization, driving innovation and efficiency in legal services. This role provides a platform for professional growth and the opportunity to make a significant impact within a collaborative and internationally oriented setting.
Main accountabilities and tasks
1.
Use and management of AI agents to improve legal accuracy, build efficiency and respond to queries within target response time. Use of AI agents for drafting legal documents and advising on legal terms within international jurisdictions.
2.
Drafting and Reviewing: Manage and oversee use of AI agents to draft, review, and negotiate Agreements and Contracts.
3.
Legal Research: Conduct legal research to support advisory services and ensure compliance.
4.
Advisory: Provide legal advice on terms and conditions, validity of claims, and contract risks.
5.
Risk Assessment: Assess and advise on legal risks associated with new business ventures and partnerships.
6.
Documentation Management: Manage and organize legal documents and records – using CRM/CLM.
7.
Compliance Monitoring: Monitor and ensure compliance with relevant laws and regulations (international setting).
8.
Collaboration: Collaborate with other departments to address legal issues and provide support.
9.
Training and Development: Deliver training programs on legal matters and compliance.
10.
Other Duties: Any other tasks and duties as required by Line Manager
Job scope (as applicable, skip irrelevant parameters)
Financial: Revenue $, Budget $ Geographic: Please select
Key internal / external stakeholders: Chief Compliance Officer, Head Legal Excellence, IT Business Partner, Legal Service Desk Users
Desired experience and qualifications
Work experience: >5 years
Responsibilities
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g. financial, production KPIs, project milestones etc.)
1.
Use and management of AI agents to improve legal accuracy, build efficiency and respond to queries within target response time. Use of AI agents for drafting legal documents and advising on legal terms within international jurisdictions.
2.
Drafting and Reviewing: Manage and oversee use of AI agents to draft, review, and negotiate Agreements and Contracts.
3.
Legal Research: Conduct legal research to support advisory services and ensure compliance.
4.
Advisory: Provide legal advice on terms and conditions, validity of claims, and contract risks.
5.
Risk Assessment: Assess and advise on legal risks associated with new business ventures and partnerships.
6.
Documentation Management: Manage and organize legal documents and records – using CRM/CLM.
7.
Compliance Monitoring: Monitor and ensure compliance with relevant laws and regulations (international setting).
8.
Collaboration: Collaborate with other departments to address legal issues and provide support.
9.
Training and Development: Deliver training programs on legal matters and compliance.
10.
Other Duties: Any other tasks and duties as required by Line Manager
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
To oversee, optimize and deliver compliance processes, ensuring efficient and accurate service delivery in accordance with internal regulations and timely response to the business.
This is an exciting opportunity to join an established manufacturing organization as part of a new central service hub. The Compliance Service Managers will play a pivotal role in shaping and evolving the service hub, driving innovation and efficiency. This position offers the chance to be a key pioneer in introducing AI technology solutions into existing workflows, enhancing the overall compliance processes. The successful candidate will work closely with experienced professionals, including the Group Compliance Manager and Chief Compliance Officer, to ensure delivery of high-quality compliance services. This role promises a dynamic and impactful working environment within a forward-thinking company committed to excellence and continuous improvement.
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g. financial, production KPIs, project milestones etc.)
•
Initiate system-based Intermediaries Due Diligence Application (IDDA) business approval requests.
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Manage compliance external IDDA questionnaires and perform follow-ups as needed.
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Initiate periodic re-verification checks, including archiving intermediaries or extending their validity.
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Collaborate closely with the Group Compliance Manager, Chief Compliance Officer, Head Legal Excellence
•
Ensure compliance services are optimized and delivered efficiently, accurately, and in accordance with internal IDDA process regulations and function requirements.
•
Leverage AI technology to improve existing workflows and service efficiency.
•
Provide training on IDDA approval process to approvers and perform follow-ups when necessary.
•
Provide technical support and clarifications for user questions.
•
Any other tasks and duties as required by Line Manager
Desired experience and qualifications
Work experience: >5 years
Expertise (e.g. professional, technical): Compliance
Education: Level: Bachelor Subject: Business/Law/Supply Chain/Other Similar Field Certifications: BA or equivalent industry experience
Languages: Fluent in English
Soft skills: Strong written and verbal communication with cross functional teams
Sulzer Job Description 04/08/2025 Page 2/2
SULZER CONFIDENTIAL
Candidate Profile:
The ideal candidate for the Compliance Service Manager will possess a strong background in compliance management and process optimization. They should have a proven track record of successfully managing compliance-related tasks and implementing system-based solutions. The candidate must be adept at providing systems support and training, with excellent communication skills to effectively collaborate with team members and stakeholders, including the Group Compliance Manager and Chief Compliance Officer.
Key qualifications include a relevant degree or certification (or equivalent industry experience) in compliance, business or a related field, along with strong experience in a similar role. The candidate should demonstrate proficiency in leveraging AI technology to enhance workflows and improve efficiency. Strong analytical and problem-solving skills are essential, as well as the ability to adapt to new challenges and drive continuous improvement.
The successful candidate will be a proactive and innovative thinker, capable of shaping and evolving the new central service hub for this function. They should be committed to delivering high-quality services in accordance with internal IDDA process regulations and possess a keen eye for detail to ensure accuracy and compliance.
Responsibilities
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g. financial, production KPIs, project milestones etc.)
•
Initiate system-based Intermediaries Due Diligence Application (IDDA) business approval requests.
•
Manage compliance external IDDA questionnaires and perform follow-ups as needed.
•
Initiate periodic re-verification checks, including archiving intermediaries or extending their validity.
•
Collaborate closely with the Group Compliance Manager, Chief Compliance Officer, Head Legal Excellence
•
Ensure compliance services are optimized and delivered efficiently, accurately, and in accordance with internal IDDA process regulations and function requirements.
•
Leverage AI technology to improve existing workflows and service efficiency.
•
Provide training on IDDA approval process to approvers and perform follow-ups when necessary.
•
Provide technical support and clarifications for user questions.
•
Any other tasks and duties as required by Line Manager
Work experience: >5 years
Expertise (e.g. professional, technical): Compliance
Education: Level: Bachelor Subject: Business/Law/Supply Chain/Other Similar Field Certifications: BA or equivalent industry experience
Languages: Fluent in English
Soft skills: Strong written and verbal communication with cross functional teams
The ideal candidate for the Compliance Service Manager will possess a strong background in compliance management and process optimization. They should have a proven track record of successfully managing compliance-related tasks and implementing system-based solutions. The candidate must be adept at providing systems support and training, with excellent communication skills to effectively collaborate with team members and stakeholders, including the Group Compliance Manager and Chief Compliance Officer.
Key qualifications include a relevant degree or certification (or equivalent industry experience) in compliance, business or a related field, along with strong experience in a similar role. The candidate should demonstrate proficiency in leveraging AI technology to enhance workflows and improve efficiency. Strong analytical and problem-solving skills are essential, as well as the ability to adapt to new challenges and drive continuous improvement.
The successful candidate will be a proactive and innovative thinker, capable of shaping and evolving the new central service hub for this function. They should be committed to delivering high-quality services in accordance with internal IDDA process regulations and possess a keen eye for detail to ensure accuracy and compliance.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
strong focus on operational excellence, the position allows you to contribute meaningfully to the claims management process whilst gaining exposure to a wide range of stakeholders. The role also provides scope for continuous improvement, involvement in AI/digital tools and reporting, and the chance to shape internal communications and workflows—all within a collaborative and internationally oriented setting.
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g. financial, production KPIs, project milestones etc.)
Management of Claim Entries
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Actively and routinely following up on registered claims with the nominated Claim Handler.
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Ensuring claims are being actively moved through the claim lifecycle.
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Actively ensuring Claim Handlers understand the claim lifecyce and process steps.
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Ensuring Claim Handlers are meeting KPI targets.
Reporting & Data Management
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Prepare and automate scheduled and ad hoc reports using AI tools, Microsoft Office Suite, and in collaboration with IT teams.
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Coordination with Finance to ensure accurate performance data reporting.
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All reports prepared to show performance against function KPI’s in dashboard reporting format.
Administrative Coordination
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Maintain and update department materials, intranet content, and shared resources.
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Manage requests from Claims Handlers and maintain central function records.
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Schedule meetings and support the preparation and distribution of global communications, occasionally collaborating with the Corporate Communications team.
Systems & Access
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Track costs and renewals of SaaS applications and other subscriptions used by the function.
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Approve user access requests to private Teams channels and maintain access logs.
Audit & Compliance Support
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Assist with internal function audits and ensure documentation is up to date and accessible.
Sulzer Job Description 04/08/2025 Page 2/3
SULZER CONFIDENTIAL
Sulzer Job Description
for internal use only
Cross-Functional Collaboration
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Act as a liaison between all business functions to support general claims-related activities.
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Contribute to continuous improvement initiatives.
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A leading facilitation role in a new function within an estbalished organisation with opportunity to grow and shape the role within this function.
Other Duties
•
Perform all other additional administrative tasks as required by the Line Manager.
Job scope (as applicable, skip irrelevant parameters)
Financial: Revenue $, Budget $ Geographic: Please select
Key internal / external stakeholders: Chief Compliance Officer, Head Legal Excellence, Claims Management Division Leads, Commercial Managers, Claim Handlers
Decision authority (based on DOA matrix, specific for the job):
Desired experience and qualifications
Work experience: >5 years
Expertise (e.g. professional, technical): Administrative Education: Level: Bachelor Subject: Business/Law/Commercial/Similar Certifications: BA
Languages: English
Soft skills: Strong written and verbal communication across cross functional teams
Other:
•
Flexible
•
Adaptable
•
Reactive to changing needs of the business
•
Skilled in corporate systems such as Salesforce, SAP, Teams
•
Experience with MS Office Suite, particularly Excel, Powerpoint, Word, CoPilot
•
Experience of, or interested in development of, AI skills
•
A self starter able to work on own initiative and as part of a team.
Additional details
Travel requirement: 0 % (skip if does not apply)
Other:
Candidate Profile:
Experience
•
Prior experience in a multinational or international business environment.
•
Proven track record in administrative coordination or support roles.
Skills
Sulzer Job Description 04/08/2025 Page 3/3
SULZER CONFIDENTIAL
Signatures (only if and where legally required)
Date: 04/08/2025 Name: Title: ___________________ Signature: ___________________
Sulzer Job Description
for internal use only
•
Strong organisational and communication skills.
•
Proficiency in Microsoft Office Suite, Teams, Salesforce, SAP.
•
Ability to manage multiple priorities and stakeholders across time zones.
•
Experience using AI applications desirable.
•
Fluent in English.
Attributes
•
Detail-oriented, proactive, flexible and adaptable.
•
Comfortable working independently and as part of a global team.
Responsibilities
To provide centralized coordination of the Group Claims Management function, ensuring smooth operations across international teams. This role is essential in maintaining accurate records, facilitating communication, supporting the delivery of timely and compliant claims processes across the business, as well as actively following up on claim entries/next steps with nominated Claim Handlers, driving performance to meet KPI targets.
This role offers a unique opportunity to operate at the heart of a globally active organization, supporting a central function that spans multiple regions and countries. It’s ideal for someone who thrives in a dynamic environment and enjoys coordinating across diverse teams. With a strong focus on operational excellence, the position allows you to contribute meaningfully to the claims management process whilst gaining exposure to a wide range of stakeholders. The role also provides scope for continuous improvement, involvement in AI/digital tools and reporting, and the chance to shape internal communications and workflows—all within a collaborative and internationally oriented setting.
Desired experience and qualifications
Work experience: >5 years
Expertise (e.g. professional, technical): Administrative Education: Level: Bachelor Subject: Business/Law/Commercial/Similar Certifications: BA
Languages: English
Soft skills: Strong written and verbal communication across cross functional teams
Other:
•
Flexible
•
Adaptable
•
Reactive to changing needs of the business
•
Skilled in corporate systems such as Salesforce, SAP, Teams
•
Experience with MS Office Suite, particularly Excel, Powerpoint, Word, CoPilot
•
Experience of, or interested in development of, AI skills
•
A self starter able to work on own initiative and as part of a team.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Sulzer Job Description 12/08/2025 Page 1/2
SULZER CONFIDENTIAL
Sulzer Job Description
for internal use only
Job purpose
Short and concise statement of the primary role / function of the position within its organizational unit. Basically, answering the question: "Why does this position exist?” As a CPQ internal consultant your primary role is to be actively involved in developing and supporting our SAP CPQ solution including problem definition, effort estimation, diagnosis, solution generation and design and deployment. You will also play a pivotal role in engaging and working together with external partners in developing and supporting the overall solution.
This role includes ensuring seamless integrations with CRM and multiple ERP systems improving CPQ functionalities and driving efficiency for Sulzer.
Main selling points of the job (for recruiting) The ideal candidate will be responsible for implementing, enhancing, and maintaining CPQ solutions and being responsible for conducting fit-gap analysis and developing functional designs to streamline the quoting process and drive sales growth. This role provides exposure to a wide range of tools and involves close collaboration with global Sales, Finance, Business, and IT teams, positioning the individual as a solution expert.
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g., financial, production KPIs, project milestones etc.)
1.
Implementation:
o
Develop, configure, maintain, and continuously enhance SAP CPQ modules and configuration to optimize sales and tendering processes.
o
This includes enhancements to system architecture, responsive templates, global scripts, workflows, approvals, product catalogs, pricing models.
o
Extend implementations across multiple markets and manage product integrations from various data sources (Selector, Variant configurator, and third-party databases).
o
Flexibility to work on the enhancement and implementation of other sales tools as needed, based on business requirements.
2.
Integration & Process Optimization:
o
Collaborate with technical teams to ensure seamless integration with SAP and other ERPs, CRM, API tools and assist with troubleshooting and issue resolution.
o
Perform data migration and validation with best practices for SAP CPQ data maintenance.
3.
Testing & Support:
o
Lead testing, UAT, and rollout of new CPQ enhancements to ensure minimal disruption.
o
Conduct training sessions for users on new enhancements and maintain documentation.
4.
Accountability & Compliance
o
Serve as a role model for accountability, integrity, and business ethics.
o
Ensure compliance with all local, divisional, and corporate regulations, and adhere to all applicable local laws.
5.
Collaboration and communication
o
Establish good rapport with business stakeholders across geographies
o
Closely work together with stakeholders (business and IT) to ensure that the overall CPQ solution provides the required and needed functionalities as needed.
Sulzer Job Description 12/08/2025 Page 2/2
SULZER CONFIDENTIAL
Signatures (only if and where legally required)
Date: Name: Title: ___________________ Signature: ___________________
Sulzer Job Description
for internal use only
Job scope (as applicable, skip irrelevant parameters)
Financial: Revenue $, Budget $
Geographic: Global
Key internal / external stakeholders: BU Leadership Team, Regional Heads of Sales, Sales Offices, and Segments, Group IT
Decision authority (based on DOA matrix, specific for the job):
Desired experience and qualifications
Work experience: 3-5 years
Professional/Technical Experience: Experience in the tendering software development lifecycle, with a strong understanding of product configuration, pricing strategies, and approval workflows. Knowledge of Sulzer Pumps products is a plus.
Education: Bachelor’s in engineering or information technology
Certifications: SAP CPQ certification or equivalent CPQ certification
Languages: English, other language(s) appreciated
Soft skills: Analytical, Enthusiastic, Innovative, Resilient, Effective Communicator
IT skills:
•
Must-have: Hands-on experience in implementing, configuring, and supporting SAP CPQ. Proficiency in Iron Python and XML HTML is required. Strong experience in CRM/ERP integrations, CPQ Quote configuration, quote tables, Custom quote tabs, quote and quote item fields. Experience in product catalog configuration which includes products, catalogs, attributes, product types, custom tables etc. Good experience in setting up pricing in CPQ and setting up workflow rules and actions.
•
Preferred: Experience in manufacturing, industrial automation, or high-tech industries. Flexibility to adapt and implement solutions for other internal and external sales tools based on evolving business needs.
Other: Ability to handle a wide range of tasks in a fast-paced, multicultural business environment. Strong problem-solving, reporting, and networking skills. A hands-on approach with the ability to manage multiple tasks simultaneously and independently. Willingness to travel internationally. Capable of leading cross-functional teams (e.g., PD, operations, procurement, IT) without formal authority.
Additional details
Travel requirement: >15 % (skip if does not apply)
Other:
Responsibilities
As a CPQ internal consultant your primary role is to be actively involved in developing and supporting our SAP CPQ solution including problem definition, effort estimation, diagnosis, solution generation and design and deployment. You will also play a pivotal role in engaging and working together with external partners in developing and supporting the overall solution.
This role includes ensuring seamless integrations with CRM and multiple ERP systems improving CPQ functionalities and driving efficiency for Sulzer.
The ideal candidate will be responsible for implementing, enhancing, and maintaining CPQ solutions and being responsible for conducting fit-gap analysis and developing functional designs to streamline the quoting process and drive sales growth. This role provides exposure to a wide range of tools and involves close collaboration with global Sales, Finance, Business, and IT teams, positioning the individual as a solution expert.
Main accountabilities and tasks (include KPIs and ESH requirements, if available)
What is the job holder doing/expected to do and how is it done? Essential, permanent key responsibilities, measured by specific KPIs, as applicable (e.g., financial, production KPIs, project milestones etc.)
1.
Implementation:
o
Develop, configure, maintain, and continuously enhance SAP CPQ modules and configuration to optimize sales and tendering processes.
o
This includes enhancements to system architecture, responsive templates, global scripts, workflows, approvals, product catalogs, pricing models.
o
Extend implementations across multiple markets and manage product integrations from various data sources (Selector, Variant configurator, and third-party databases).
o
Flexibility to work on the enhancement and implementation of other sales tools as needed, based on business requirements.
2.
Integration & Process Optimization:
o
Collaborate with technical teams to ensure seamless integration with SAP and other ERPs, CRM, API tools and assist with troubleshooting and issue resolution.
o
Perform data migration and validation with best practices for SAP CPQ data maintenance.
3.
Testing & Support:
o
Lead testing, UAT, and rollout of new CPQ enhancements to ensure minimal disruption.
o
Conduct training sessions for users on new enhancements and maintain documentation.
4.
Accountability & Compliance
o
Serve as a role model for accountability, integrity, and business ethics.
o
Ensure compliance with all local, divisional, and corporate regulations, and adhere to all applicable local laws.
5.
Collaboration and communication
o
Establish good rapport with business stakeholders across geographies
o
Closely work together with stakeholders (business and IT) to ensure that the overall CPQ solution provides the required and needed functionalities as needed.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
