8 PDC2C Summary: As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications while serving as the main liaison for project stakeholders. The Senior B
Comments for Suppliers: Business Requirements Analysis
Responsibilities
8 PDC2C Summary: As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications while serving as the main liaison for project stakeholders. The Senior B
Comments for Suppliers: Business Requirements Analysis
Salary : Rs. 0.0 - Rs. 2,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Service Desk
\Role Descriptions: Service Desk L1 AssociateWe are seeking a proactive and customer-focused Service Desk L1 Associate to provide first-level technical support to end-users. The ideal candidate will be responsible for logging| diagnosing| and resolving basic IT issues| escalating complex problems| and ensuring high levels of customer satisfaction.Key ResponsibilitiesServe as the first point of contact for users seeking technical assistance via phone| email| chat| or ticketing system.Log| categorize| prioritize| and track all incidents and service requests in ServiceNow or similar ITSM tools.Provide troubleshooting support for hardware| software| network| and application issues.Escalate unresolved issues to higher-level support teams (L2L3) with detailed documentation.Follow standard operating procedures (SOPs) for incident resolution and escalation.Assist with user account management using Active Directory.Support cloud-based identity and access management tasks using Microsoft Azure AD.Monitor and respond to system alerts| outages| and performance issues.Maintain accurate and up-to-date documentation of issues| resolutions| and procedures.Educate users on basic IT practices| tools| and self-service resources.Perform routine system checks and health monitoring tasks.Support onboarding and offboarding processes by setting up or deactivating user accounts and devices.Participate in knowledge base creation and maintenance by documenting known issues and solutions.Track and report recurring issues to identify trends and suggest improvements.Ensure compliance with IT policies| security standards| and data protection guidelines.Collaborate with other IT teams to ensure seamless service delivery.Participate in shift handovers and maintain continuity of support across shifts.Required Skills QualificationsBachelors degree in Computer Science| Information Technology| or related field (or equivalent experience).02 years of experience in IT support or helpdesk environment.Hands-on experience with ServiceNow or similar ITSM platforms.Working knowledge of Active Directory for user and group management.Familiarity with Microsoft Azure AD for cloud identity and access management.Understanding of Windows OS| MS Office| and common desktop applications.Strong communication and interpersonal skills.Ability to work in shifts and under pressure.Customer-oriented mindset with a problem-solving attitude.Preferred QualificationsITIL Foundation certification is a plus.Experience with remote desktop tools and ticketing systems.Basic knowledge of networking concepts (DNS| DHCP| IP addressing).Exposure to Office 365 and endpoint management tools.Work EnvironmentRotational shifts including weekends and holidays.Office-based all 5 days working from office.
Essential Skills: Service Desk L1 AssociateWe are seeking a proactive and customer-focused Service Desk L1 Associate to provide first-level technical support to end-users. The ideal candidate will be responsible for logging| diagnosing| and resolving basic IT issues| escalating complex problems| and ensuring high levels of customer satisfaction.Key ResponsibilitiesServe as the first point of contact for users seeking technical assistance via phone| email| chat| or ticketing system.Log| categorize| prioritize| and track all incidents and service requests in ServiceNow or similar ITSM tools.Provide troubleshooting support for hardware| software| network| and application issues.Escalate unresolved issues to higher-level support teams (L2L3) with detailed documentation.Follow standard operating procedures (SOPs) for incident resolution and escalation.Assist with user account management using Active Directory.Support cloud-based identity and access management tasks using Microsoft Azure AD.Monitor and respond to system alerts| outages| and performance issues.Maintain accurate and up-to-date documentation of issues| resolutions| and procedures.Educate users on basic IT practices| tools| and self-service resource
Responsibilities
Service Desk
Role Descriptions: Service Desk L1 AssociateWe are seeking a proactive and customer-focused Service Desk L1 Associate to provide first-level technical support to end-users. The ideal candidate will be responsible for logging| diagnosing| and resolving basic IT issues| escalating complex problems| and ensuring high levels of customer satisfaction.Key ResponsibilitiesServe as the first point of contact for users seeking technical assistance via phone| email| chat| or ticketing system.Log| categorize| prioritize| and track all incidents and service requests in ServiceNow or similar ITSM tools.Provide troubleshooting support for hardware| software| network| and application issues.Escalate unresolved issues to higher-level support teams (L2L3) with detailed documentation.Follow standard operating procedures (SOPs) for incident resolution and escalation.Assist with user account management using Active Directory.Support cloud-based identity and access management tasks using Microsoft Azure AD.Monitor and respond to system alerts| outages| and performance issues.Maintain accurate and up-to-date documentation of issues| resolutions| and procedures.Educate users on basic IT practices| tools| and self-service resources.Perform routine system checks and health monitoring tasks.Support onboarding and offboarding processes by setting up or deactivating user accounts and devices.Participate in knowledge base creation and maintenance by documenting known issues and solutions.Track and report recurring issues to identify trends and suggest improvements.Ensure compliance with IT policies| security standards| and data protection guidelines.Collaborate with other IT teams to ensure seamless service delivery.Participate in shift handovers and maintain continuity of support across shifts.Required Skills QualificationsBachelors degree in Computer Science| Information Technology| or related field (or equivalent experience).02 years of experience in IT support or helpdesk environment.Hands-on experience with ServiceNow or similar ITSM platforms.Working knowledge of Active Directory for user and group management.Familiarity with Microsoft Azure AD for cloud identity and access management.Understanding of Windows OS| MS Office| and common desktop applications.Strong communication and interpersonal skills.Ability to work in shifts and under pressure.Customer-oriented mindset with a problem-solving attitude.Preferred QualificationsITIL Foundation certification is a plus.Experience with remote desktop tools and ticketing systems.Basic knowledge of networking concepts (DNS| DHCP| IP addressing).Exposure to Office 365 and endpoint management tools.Work EnvironmentRotational shifts including weekends and holidays.Office-based all 5 days working from office.
Essential Skills: Service Desk L1 AssociateWe are seeking a proactive and customer-focused Service Desk L1 Associate to provide first-level technical support to end-users. The ideal candidate will be responsible for logging| diagnosing| and resolving basic IT issues| escalating complex problems| and ensuring high levels of customer satisfaction.Key ResponsibilitiesServe as the first point of contact for users seeking technical assistance via phone| email| chat| or ticketing system.Log| categorize| prioritize| and track all incidents and service requests in ServiceNow or similar ITSM tools.Provide troubleshooting support for hardware| software| network| and application issues.Escalate unresolved issues to higher-level support teams (L2L3) with detailed documentation.Follow standard operating procedures (SOPs) for incident resolution and escalation.Assist with user account management using Active Directory.Support cloud-based identity and access management tasks using Microsoft Azure AD.Monitor and respond to system alerts| outages| and performance issues.Maintain accurate and up-to-date documentation of issues| resolutions| and procedures.Educate users on basic IT practices| tools| and self-service resource
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Test Automation Engineer, a typical day involves applying structured quality processes and leveraging automation tools to enhance testing products and solutions. In this role, you will go beyond script development to design, build, and scale a robust automation framework using Playwright as the core testing tool. The ideal candidate will bring a strategic mindset with strong experience in TypeScript/JavaScript-based automation frameworks and enterprise-level implementation.Your responsibilities will include continuous testing (functional, API, regression, and security), building automation strategies, and integrating testing within CI/CD pipelines to ensure high-quality releases. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Lead the design and development of scalable automation frameworks using Playwright.- Collaborate with cross-functional teams and contribute to key technical decisions.- Develop, execute, and maintain automated test scripts across UI, API, and regression layers.- Build reporting and observability dashboards for test execution and quality metrics.- Participate in code reviews, defect tracking, and continuous improvement initiatives.- Facilitate knowledge sharing sessions and mentor team members.- Maintain comprehensive documentation for testing processes and frameworks. Professional & Technical Skills: - Must To Have Skills: Strong proficiency in Automated Testing with Playwright using Typescript or JavaScript and FIX experienceHands-on experience with TypeScript (preferred) / JavaScript- Good to Have: Strong understanding of CI/CD tools (Jenkins, GitHub Actions, etc.)- Experience in API testing and integration testing- Knowledge of test reporting tools and dashboards- Familiarity with performance and security testing methodologies- Understanding of DevOps and Continuous Testing practices- Understanding of software development life cycle and quality assurance processes. Additional Information: - The candidate should have minimum 5 years of experience in Automated Testing.- This position is based at our Pune office.- A 15 years full time education is required.
Responsibilities
As a Test Automation Engineer, a typical day involves applying structured quality processes and leveraging automation tools to enhance testing products and solutions. In this role, you will go beyond script development to design, build, and scale a robust automation framework using Playwright as the core testing tool. The ideal candidate will bring a strategic mindset with strong experience in TypeScript/JavaScript-based automation frameworks and enterprise-level implementation.Your responsibilities will include continuous testing (functional, API, regression, and security), building automation strategies, and integrating testing within CI/CD pipelines to ensure high-quality releases. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Lead the design and development of scalable automation frameworks using Playwright.- Collaborate with cross-functional teams and contribute to key technical decisions.- Develop, execute, and maintain automated test scripts across UI, API, and regression layers.- Build reporting and observability dashboards for test execution and quality metrics.- Participate in code reviews, defect tracking, and continuous improvement initiatives.- Facilitate knowledge sharing sessions and mentor team members.- Maintain comprehensive documentation for testing processes and frameworks. Professional & Technical Skills: - Must To Have Skills: Strong proficiency in Automated Testing with Playwright using Typescript or JavaScript and FIX experienceHands-on experience with TypeScript (preferred) / JavaScript- Good to Have: Strong understanding of CI/CD tools (Jenkins, GitHub Actions, etc.)- Experience in API testing and integration testing- Knowledge of test reporting tools and dashboards- Familiarity with performance and security testing methodologies- Understanding of DevOps and Continuous Testing practices- Understanding of software development life cycle and quality assurance processes. Additional Information: - The candidate should have minimum 5 years of experience in Automated Testing.- This position is based at our Pune office.- A 15 years full time education is required.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You will engage in problem-solving activities, ensuring that the software solutions meet the highest standards of quality and performance while adapting to evolving project requirements. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for software development.- Design and implement software components that are efficient, scalable, and maintainable. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies, particularly Agile.- Familiarity with integration techniques and tools for ServiceNow.- Ability to troubleshoot and resolve software issues effectively
Responsibilities
As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You will engage in problem-solving activities, ensuring that the software solutions meet the highest standards of quality and performance while adapting to evolving project requirements. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for software development.- Design and implement software components that are efficient, scalable, and maintainable. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies, particularly Agile.- Familiarity with integration techniques and tools for ServiceNow.- Ability to troubleshoot and resolve software issues effectively
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Mid-Senior Business Analyst – Techno-Functional
Clinical Research Operations | CRO Business Solutions
Function Business Analysis & Transformation
Sub-Function Clinical Operations – CRO Solutions
Location Offshore (India) – Remote | Overlap hours required with US/EU stakeholder time zones
Reports To BA Lead / Senior Manager, Clinical Business Analysis
Travel Requirement Periodic onshore travel for key programme milestones and stakeholder workshops
Employment Type Full-Time
Experience Level Mid-Senior (5–7 years)
Grade Associate Consultant / Senior Associate
ABOUT FORTREA
Fortrea is a leading global contract research organization (CRO) providing comprehensive clinical development services across phases I–IV. Spun off from LabCorp in 2023, Fortrea combines decades of scientific expertise with a commitment to advancing patient outcomes. With operations spanning more than 90 countries and a workforce of approximately 19,000 professionals, Fortrea partners with biopharmaceutical and medical device companies to accelerate the development of life-changing therapies. Fortrea’s clinical technology environment centres on Veeva Vault (CTMS, eTMF, and QualityDocs), Medidata Rave EDC, and an integrated data and analytics stack – with active programmes underway to consolidate and mature these platforms across its global trial portfolio.
ROLE OVERVIEW
Fortrea is seeking a sharp, analytically driven Mid-Senior Business Analyst – Techno-Functional to join its offshore Clinical Operations delivery team. This is not a purely process-facing role: the successful candidate will operate with equal fluency across CRO business operations and the clinical IT landscape – understanding not just what the business needs, but how platforms are configured, integrated, and governed to deliver it. Working remotely from India and collaborating daily with onshore clinical and technology teams across US and EU time zones, the Techno-Functional BA will translate operational complexity into precise requirements, challenge vague asks with structured analysis, and ensure that clinical systems and business processes evolve in lockstep. The Techno-Functional BA should need minimal ramp time and be ready to own workstream from day one. If the Techno-Functional BA understands how a CTMS tracks monitoring visits and can articulate the data model behind it or develop a request for proposal (RFP) related to it’s modernisation, this is what the role requires.
KEY RESPONSIBILITIES
1. Clinical Domain Analysis & CRA Operations
• Demonstrate substantive knowledge of CRA operational models – site monitoring, risk-based monitoring (RBM), visit report workflows, deviation management, and ICH-GCP compliance – and apply this directly to requirements analysis and process design.
• Map and interrogate end-to-end clinical trial workflows across startup, conduct, and closeout to surface inefficiencies, control gaps, and platform-process misalignments.
• Work directly with CRA field operations, site management, and clinical project managers to elicit, challenge, and validate business requirements – going beyond what is stated to uncover what is actually needed.
• Translate regulatory expectations (FDA, EMA, ICH E6(R3)) into tangible process and system controls, ensuring traceability from regulatory requirement to operational practice.
2. Stakeholder Engagement & Management
• Build credible working relationships with stakeholders across clinical operations, businesses, IT, data management, and vendor management – earning trust through subject matter depth, not just facilitation.
• Design and run structured elicitation sessions – workshops, process walkthroughs, and system demos – that produce concrete, actionable outputs rather than open-ended discussions.
• Communicate with clarity and precision: the right level of technical detail for IT audiences, the right level of operational context for business users, and the right level of strategic framing for leadership.
• Proactively flag scope creep, conflicting requirements, and misaligned expectations – and drive resolution rather than deferring it.
3. Requirements Engineering & Documentation
• Own requirements documentation from first draft to stakeholder sign-off – process maps (BPMN), business process mappings, and use case narratives that are precise, unambiguous, and implementation-ready.
• Demonstrate working knowledge of automation ROI — quantifying the business value of replacing manual processes with automated solutions and translating that into measurable efficiency gains for clinical operations.
• Maintain full requirements traceability from business need through to system configuration and test evidence, ensuring auditability for regulated clinical environments.
• Write with intent: every document should tell a clear story, eliminate interpretation risk.
• He or she should be able to have CRO related details in his head. Pharma side CRO industry.
• Keep documentation current through the project lifecycle – version-controlled, change-logged, and proactively updated when scope or design evolves.
4. Business Proposal Support & Commercial Input
• Contribute substantively to business proposals and RFP responses led by the Business Development and Senior BA teams – specifically drafting clinical operations process content, platform capability write-ups, and technology enablement narratives that require domain depth to get right.
• Support the development of structured business cases by gathering operational data, documenting process baselines, and articulating benefit hypotheses in a format that senior stakeholders can build financial models from.
• Translate CRO service capabilities and clinical IT platform features into clear, jargon-free descriptions that non-technical client audiences can evaluate – bridging the gap between what delivery teams know and what proposal teams can articulate.
• Ensure all proposal content you contribute is technically accurate, operationally grounded, and consistent with the requirements and process documentation maintained across active programmes.
5. Clinical IT Platforms & Systems Analysis
• Demonstrate working depth – not surface familiarity – across the core clinical technology stack: CTMS (Veeva Vault CTMS, primary), EDC (Medidata Rave, Veeva EDC, Oracle InForm), eTMF (Veeva Vault TMF, Phlexglobal), RTSM/IRT, and Safety/PV systems.
• Understand how clinical platforms are configured, not just what they do – including object models, role-based access, workflow configuration, integration touchpoints, and data structures relevant to CRA operations.
• Analyse system-to-system integration patterns (APIs, SFTP, HL7, EDI) and translate integration requirements into specifications that development and vendor teams can act on without repeated clarification.
• Lead functional gap analysis between current-state system capabilities and target-state business requirements, producing clear gap registers with prioritised remediation options.
• Define and execute UAT strategies: write test scripts mapped to acceptance criteria, coordinate business user participation, triage defects against requirements, and make sign-off recommendations based on test outcomes.
• Engage directly with platform vendors and implementation partners to challenge solution designs, validate configuration decisions, and ensure delivered systems reflect agreed requirements – not just vendor defaults.
• Support data migration and reporting initiatives by understanding source-to-target data mappings, defining data quality rules, and specifying operational dashboards and KPIs for clinical performance monitoring.
QUALIFICATIONS & EXPERIENCE
Essential
• Bachelor’s degree in Life Sciences, Pharmacy, Information Systems, Computer Science, or a related discipline. Dual-domain exposure (clinical + technology) is a strong differentiator.
• 5–7 years of business analysis experience, with a minimum of 3 years directly embedded in CRO, pharmaceutical, or biotech clinical operations – not adjacent to it.
• Solid, hands-on knowledge of CRA role functions, site monitoring workflows, deviation management, and clinical trial operational lifecycles – able to hold a substantive conversation with a CRA field team without a primer.
• Demonstrable working depth across at least two enterprise clinical platforms (Veeva Vault CTMS, Medidata Rave, eTMF, RTSM) beyond user-level – including configuration logic, data models, workflow setup, or integration points.
• Proven ability to produce implementation-ready requirements documentation independently: BRDs, functional specifications, data flow diagrams, and UAT scripts that development teams can work from without back-and-forth.
• Strong written communication skills with demonstrated ability to work effectively across offshore-onshore delivery models and across US/EU time zone boundaries.
• Experience contributing to business proposals, business cases, or RFP content in a CRO or life sciences context – particularly sections requiring clinical process or platform knowledge.
• Proficiency in JIRA, Confluence, Visio or equivalent; comfortable navigating both Agile and waterfall delivery environments.
Desirable
• IIBA CCBA, CBAP, or PMI-PBA certification, or active pursuit of one.
• ICH-GCP certification; familiarity with 21 CFR Part 11, EU CTR 536/2014, and GCDMP data management standards.
• Prior experience working across both sponsor-side and CRO-side operations – giving you the ability to anticipate client expectations, not just execute internal requirements.
• Exposure to clinical data standards (CDISC CDASH, SDTM) and their implications for EDC and reporting design.
• Experience in Agile/SAFe delivery, including sprint planning, backlog refinement, and story writing for clinical technology projects.
Responsibilities
Mid-Senior Business Analyst – Techno-Functional
Clinical Research Operations | CRO Business Solutions
Function Business Analysis & Transformation
Sub-Function Clinical Operations – CRO Solutions
Location Offshore (India) – Remote | Overlap hours required with US/EU stakeholder time zones
Reports To BA Lead / Senior Manager, Clinical Business Analysis
Travel Requirement Periodic onshore travel for key programme milestones and stakeholder workshops
Employment Type Full-Time
Experience Level Mid-Senior (5–7 years)
Grade Associate Consultant / Senior Associate
ABOUT FORTREA
Fortrea is a leading global contract research organization (CRO) providing comprehensive clinical development services across phases I–IV. Spun off from LabCorp in 2023, Fortrea combines decades of scientific expertise with a commitment to advancing patient outcomes. With operations spanning more than 90 countries and a workforce of approximately 19,000 professionals, Fortrea partners with biopharmaceutical and medical device companies to accelerate the development of life-changing therapies. Fortrea’s clinical technology environment centres on Veeva Vault (CTMS, eTMF, and QualityDocs), Medidata Rave EDC, and an integrated data and analytics stack – with active programmes underway to consolidate and mature these platforms across its global trial portfolio.
ROLE OVERVIEW
Fortrea is seeking a sharp, analytically driven Mid-Senior Business Analyst – Techno-Functional to join its offshore Clinical Operations delivery team. This is not a purely process-facing role: the successful candidate will operate with equal fluency across CRO business operations and the clinical IT landscape – understanding not just what the business needs, but how platforms are configured, integrated, and governed to deliver it. Working remotely from India and collaborating daily with onshore clinical and technology teams across US and EU time zones, the Techno-Functional BA will translate operational complexity into precise requirements, challenge vague asks with structured analysis, and ensure that clinical systems and business processes evolve in lockstep. The Techno-Functional BA should need minimal ramp time and be ready to own workstream from day one. If the Techno-Functional BA understands how a CTMS tracks monitoring visits and can articulate the data model behind it or develop a request for proposal (RFP) related to it’s modernisation, this is what the role requires.
KEY RESPONSIBILITIES
1. Clinical Domain Analysis & CRA Operations
• Demonstrate substantive knowledge of CRA operational models – site monitoring, risk-based monitoring (RBM), visit report workflows, deviation management, and ICH-GCP compliance – and apply this directly to requirements analysis and process design.
• Map and interrogate end-to-end clinical trial workflows across startup, conduct, and closeout to surface inefficiencies, control gaps, and platform-process misalignments.
• Work directly with CRA field operations, site management, and clinical project managers to elicit, challenge, and validate business requirements – going beyond what is stated to uncover what is actually needed.
• Translate regulatory expectations (FDA, EMA, ICH E6(R3)) into tangible process and system controls, ensuring traceability from regulatory requirement to operational practice.
2. Stakeholder Engagement & Management
• Build credible working relationships with stakeholders across clinical operations, businesses, IT, data management, and vendor management – earning trust through subject matter depth, not just facilitation.
• Design and run structured elicitation sessions – workshops, process walkthroughs, and system demos – that produce concrete, actionable outputs rather than open-ended discussions.
• Communicate with clarity and precision: the right level of technical detail for IT audiences, the right level of operational context for business users, and the right level of strategic framing for leadership.
• Proactively flag scope creep, conflicting requirements, and misaligned expectations – and drive resolution rather than deferring it.
3. Requirements Engineering & Documentation
• Own requirements documentation from first draft to stakeholder sign-off – process maps (BPMN), business process mappings, and use case narratives that are precise, unambiguous, and implementation-ready.
• Demonstrate working knowledge of automation ROI — quantifying the business value of replacing manual processes with automated solutions and translating that into measurable efficiency gains for clinical operations.
• Maintain full requirements traceability from business need through to system configuration and test evidence, ensuring auditability for regulated clinical environments.
• Write with intent: every document should tell a clear story, eliminate interpretation risk.
• He or she should be able to have CRO related details in his head. Pharma side CRO industry.
• Keep documentation current through the project lifecycle – version-controlled, change-logged, and proactively updated when scope or design evolves.
4. Business Proposal Support & Commercial Input
• Contribute substantively to business proposals and RFP responses led by the Business Development and Senior BA teams – specifically drafting clinical operations process content, platform capability write-ups, and technology enablement narratives that require domain depth to get right.
• Support the development of structured business cases by gathering operational data, documenting process baselines, and articulating benefit hypotheses in a format that senior stakeholders can build financial models from.
• Translate CRO service capabilities and clinical IT platform features into clear, jargon-free descriptions that non-technical client audiences can evaluate – bridging the gap between what delivery teams know and what proposal teams can articulate.
• Ensure all proposal content you contribute is technically accurate, operationally grounded, and consistent with the requirements and process documentation maintained across active programmes.
5. Clinical IT Platforms & Systems Analysis
• Demonstrate working depth – not surface familiarity – across the core clinical technology stack: CTMS (Veeva Vault CTMS, primary), EDC (Medidata Rave, Veeva EDC, Oracle InForm), eTMF (Veeva Vault TMF, Phlexglobal), RTSM/IRT, and Safety/PV systems.
• Understand how clinical platforms are configured, not just what they do – including object models, role-based access, workflow configuration, integration touchpoints, and data structures relevant to CRA operations.
• Analyse system-to-system integration patterns (APIs, SFTP, HL7, EDI) and translate integration requirements into specifications that development and vendor teams can act on without repeated clarification.
• Lead functional gap analysis between current-state system capabilities and target-state business requirements, producing clear gap registers with prioritised remediation options.
• Define and execute UAT strategies: write test scripts mapped to acceptance criteria, coordinate business user participation, triage defects against requirements, and make sign-off recommendations based on test outcomes.
• Engage directly with platform vendors and implementation partners to challenge solution designs, validate configuration decisions, and ensure delivered systems reflect agreed requirements – not just vendor defaults.
• Support data migration and reporting initiatives by understanding source-to-target data mappings, defining data quality rules, and specifying operational dashboards and KPIs for clinical performance monitoring.
QUALIFICATIONS & EXPERIENCE
Essential
• Bachelor’s degree in Life Sciences, Pharmacy, Information Systems, Computer Science, or a related discipline. Dual-domain exposure (clinical + technology) is a strong differentiator.
• 5–7 years of business analysis experience, with a minimum of 3 years directly embedded in CRO, pharmaceutical, or biotech clinical operations – not adjacent to it.
• Solid, hands-on knowledge of CRA role functions, site monitoring workflows, deviation management, and clinical trial operational lifecycles – able to hold a substantive conversation with a CRA field team without a primer.
• Demonstrable working depth across at least two enterprise clinical platforms (Veeva Vault CTMS, Medidata Rave, eTMF, RTSM) beyond user-level – including configuration logic, data models, workflow setup, or integration points.
• Proven ability to produce implementation-ready requirements documentation independently: BRDs, functional specifications, data flow diagrams, and UAT scripts that development teams can work from without back-and-forth.
• Strong written communication skills with demonstrated ability to work effectively across offshore-onshore delivery models and across US/EU time zone boundaries.
• Experience contributing to business proposals, business cases, or RFP content in a CRO or life sciences context – particularly sections requiring clinical process or platform knowledge.
• Proficiency in JIRA, Confluence, Visio or equivalent; comfortable navigating both Agile and waterfall delivery environments.
Desirable
• IIBA CCBA, CBAP, or PMI-PBA certification, or active pursuit of one.
• ICH-GCP certification; familiarity with 21 CFR Part 11, EU CTR 536/2014, and GCDMP data management standards.
• Prior experience working across both sponsor-side and CRO-side operations – giving you the ability to anticipate client expectations, not just execute internal requirements.
• Exposure to clinical data standards (CDISC CDASH, SDTM) and their implications for EDC and reporting design.
• Experience in Agile/SAFe delivery, including sprint planning, backlog refinement, and story writing for clinical technology projects.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Own and lead P1 Major Incident Bridge from declaration to resolution
Coordinate across multi-tower resolver groups (AMS & IMS) for rapid service restoration
Drive MTTA and MTTR targets per ITIL v4 standards
Issue timely P1 stakeholder communications (Alert → Updates → Resolution)
Escalate to BC leadership when resolution is at risk
Ensure Problem ticket creation and PIR (Post Incident Review) completion post-P1
Govern MIM process compliance across all ITSM towers
Track and report P1 trends, recurring incidents, and improvement actions
Manage shift handover and MIM Commander readiness
Contribute to MIM Process improvement and continual service improvement
Responsibilities
Own and lead P1 Major Incident Bridge from declaration to resolution
Coordinate across multi-tower resolver groups (AMS & IMS) for rapid service restoration
Drive MTTA and MTTR targets per ITIL v4 standards
Issue timely P1 stakeholder communications (Alert → Updates → Resolution)
Escalate to BC leadership when resolution is at risk
Ensure Problem ticket creation and PIR (Post Incident Review) completion post-P1
Govern MIM process compliance across all ITSM towers
Track and report P1 trends, recurring incidents, and improvement actions
Manage shift handover and MIM Commander readiness
Contribute to MIM Process improvement and continual service improvement
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :174545Y26_MIM COMMANDER ROLE - INFYSYJP00005185
Roles & Responsibilities:
• Provide L2/L3 support for Infor SyteLine ERP
• Resolve production incidents, functional issues, and system errors
• Handle service requests and data corrections
• Perform root cause analysis (RCA) for recurring issues
• Support minor enhancements and configuration changes
• Monitor interfaces, batch jobs, and system integrations
• Support release deployments and testing
• Work with business users and technical teams for issue resolution
• Ensure SLA adherence for ticket resolution
Professional & Technical Skills:
Required Skills
ERP Expertise
Strong experience in Infor SyteLine / CloudSuite Industrial including:
• Manufacturing module
• Inventory Management
• Order Management
• Procurement
• MRP / Production Planning
• Shop Floor Control
Technical Knowledge
Working knowledge of:
• Infor Mongoose framework
• SQL Server / SQL queries
• SyteLine forms and configurations
• ERP integrations (API / EDI / middleware)
• Reporting tools (SSRS or similar)
AMS / Production Support Experience
Experience in:
• Incident management
• Service request handling
• Production issue troubleshooting
• Root cause analysis
• SLA-based support environments
Tools Exposure
Experience with one or more:
• ServiceNow / ITSM tools
• Azure DevOps / Jira
• SQL tools
• Monitoring tools
Additional Information:
A 15 years full time education is required.
Total Experience 6 – 10 years
SyteLine Experience Minimum 4 years
ERP AMS Support Minimum 3 years
Industry Manufacturing / Distribution preferred
Good To have below:
Skill Mandatory Experience
Infor SyteLine Yes 4+ years
Manufacturing ERP Yes 4+ years
SQL Yes 3+ years
AMS Support Yes 3+ years
Mongoose Preferred 2+ years
Soft Skills
• Strong troubleshooting ability
• Good communication with business users
• Experience working in offshore support models
• Ability to handle multiple tickets simultaneous
Comments for Suppliers:
Infor SyteLine
Responsibilities
Roles & Responsibilities:
• Provide L2/L3 support for Infor SyteLine ERP
• Resolve production incidents, functional issues, and system errors
• Handle service requests and data corrections
• Perform root cause analysis (RCA) for recurring issues
• Support minor enhancements and configuration changes
• Monitor interfaces, batch jobs, and system integrations
• Support release deployments and testing
• Work with business users and technical teams for issue resolution
• Ensure SLA adherence for ticket resolution
Professional & Technical Skills:
Required Skills
ERP Expertise
Strong experience in Infor SyteLine / CloudSuite Industrial including:
• Manufacturing module
• Inventory Management
• Order Management
• Procurement
• MRP / Production Planning
• Shop Floor Control
Technical Knowledge
Working knowledge of:
• Infor Mongoose framework
• SQL Server / SQL queries
• SyteLine forms and configurations
• ERP integrations (API / EDI / middleware)
• Reporting tools (SSRS or similar)
AMS / Production Support Experience
Experience in:
• Incident management
• Service request handling
• Production issue troubleshooting
• Root cause analysis
• SLA-based support environments
Tools Exposure
Experience with one or more:
• ServiceNow / ITSM tools
• Azure DevOps / Jira
• SQL tools
• Monitoring tools
Additional Information:
A 15 years full time education is required.
Total Experience 6 – 10 years
SyteLine Experience Minimum 4 years
ERP AMS Support Minimum 3 years
Industry Manufacturing / Distribution preferred
Good To have below:
Skill Mandatory Experience
Infor SyteLine Yes 4+ years
Manufacturing ERP Yes 4+ years
SQL Yes 3+ years
AMS Support Yes 3+ years
Mongoose Preferred 2+ years
Soft Skills
• Strong troubleshooting ability
• Good communication with business users
• Experience working in offshore support models
• Ability to handle multiple tickets simultaneous
Comments for Suppliers:
Infor SyteLine
Salary : Rs. 0.0 - Rs. 23.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Developer / Senior Developer
Required Technical Skill Set-
ReactJS, Redux, Express JS, Node.js (Mandate)
HTML5, CSS3, LESS, JavaScript, jQuery, AngularJS, Angular 2+, Bootstrap
Must-Have-
Hand on ReactJS, Redux, Express JS, Node.js,
HTML5, CSS3, LESS, JavaScript, jQuery, AngularJS, Angular 2+, Bootstrap.
Secure coding standard (OWASP) Technically sound.
Should be able to provide solutions, Agile experience
Good-to-Have-
Web development experience, React GEL framework
Responsibility of / Expectations from the Role -
Detailed Design and Development of applications and solution providing
Guiding the team technically and detailed reviews of the solution
Willingness and motivation to learn and adapt to different technologies
Train new team members
Responsibilities
Developer / Senior Developer
Required Technical Skill Set-
ReactJS, Redux, Express JS, Node.js (Mandate)
HTML5, CSS3, LESS, JavaScript, jQuery, AngularJS, Angular 2+, Bootstrap
Must-Have-
Hand on ReactJS, Redux, Express JS, Node.js,
HTML5, CSS3, LESS, JavaScript, jQuery, AngularJS, Angular 2+, Bootstrap.
Secure coding standard (OWASP) Technically sound.
Should be able to provide solutions, Agile experience
Good-to-Have-
Web development experience, React GEL framework
Responsibility of / Expectations from the Role -
Detailed Design and Development of applications and solution providing
Guiding the team technically and detailed reviews of the solution
Willingness and motivation to learn and adapt to different technologies
Train new team members
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. BU : SAP
2. Skill Name: SAP CO – Product Costing
3. RR ID :
4.
66657931
5.
6. Exp: 5+
7. Level : SA/M
8. Location Preference : Pan India
9. Notice Period : Immediate Joiner
10. Budget:
11. No of Demands : 1
Responsibilities
1. BU : SAP
2. Skill Name: SAP CO – Product Costing
3. RR ID :
4.
66657931
5.
6. Exp: 5+
7. Level : SA/M
8. Location Preference : Pan India
9. Notice Period : Immediate Joiner
10. Budget:
11. No of Demands : 1
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
