Job Description – Lead Support Engineer / Technical Lead (Windchill SIM, Technical Publications, Arbortext)
Key Responsibilities
• Lead L2/L3 support activities for Windchill SIM, Technical Publications, and Arbortext applications.
• 5+ years of overall experience in PLM/application support, with strong hands-on expertise in PTC Windchill SIM, Technical Publications, and Arbortext.
• Strong knowledge of Windchill architecture, configuration, server components, and support processes.
• Hands-on experience in Arbortext Editor, publishing workflows, document structures, templates, style sheets, and technical publication processes.
• Good understanding of XML, XSLT, DITA or SGML-based content models, and content transformation/publishing concepts.
• Strong knowledge of Windchill Translation Workflow processes and related configurations.
• Strong troubleshooting skills across application, web server, middleware, and database layers.
• Understanding of integrations, APIs, file transfer mechanisms, and interface troubleshooting.
• Experience with ITSM tools, ticket management, SLA reporting, and operational governance.
• Ability to lead technical discussions with customers, vendors, and cross-functional teams.
• Own major incident management, root cause analysis, problem management, and service restoration within agreed SLAs.
• Coordinate with business users, authors, product data teams, infrastructure teams, and vendors for issue resolution and service improvements.
• Support and troubleshoot publishing workflows, XML/SGML authoring, style sheets, transformation pipelines, and content delivery processes.
• Manage user access, security roles, and compliance with operational controls.
• Review logs, perform impact analysis, identify recurring issues, and implement preventive fixes and automation opportunities.
• Lead technical support for integrations between Windchill and downstream/upstream enterprise systems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, support runbooks, and technical documentation.
• Mentor support engineers, allocate work, review technical quality, and provide escalation support for complex issues.
• Participate in change management, release planning, disaster recovery readiness, and weekend or off-hours support when required.
• Excellent communication and stakeholder management skills.
• Ability to prioritize multiple critical issues and drive resolution with minimal supervision.
• Strong analytical thinking, customer focus, and continuous improvement mindset.
• Willingness to support shift schedules, planned maintenance windows, and critical production activities as needed.
Preferred Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Experience in technical publications, service information management, or product documentation support environments.
• PTC product certifications or relevant support/administration certifications are a plus.
Responsibilities
Job Description – Lead Support Engineer / Technical Lead (Windchill SIM, Technical Publications, Arbortext)
Key Responsibilities
• Lead L2/L3 support activities for Windchill SIM, Technical Publications, and Arbortext applications.
• 5+ years of overall experience in PLM/application support, with strong hands-on expertise in PTC Windchill SIM, Technical Publications, and Arbortext.
• Strong knowledge of Windchill architecture, configuration, server components, and support processes.
• Hands-on experience in Arbortext Editor, publishing workflows, document structures, templates, style sheets, and technical publication processes.
• Good understanding of XML, XSLT, DITA or SGML-based content models, and content transformation/publishing concepts.
• Strong knowledge of Windchill Translation Workflow processes and related configurations.
• Strong troubleshooting skills across application, web server, middleware, and database layers.
• Understanding of integrations, APIs, file transfer mechanisms, and interface troubleshooting.
• Experience with ITSM tools, ticket management, SLA reporting, and operational governance.
• Ability to lead technical discussions with customers, vendors, and cross-functional teams.
• Own major incident management, root cause analysis, problem management, and service restoration within agreed SLAs.
• Coordinate with business users, authors, product data teams, infrastructure teams, and vendors for issue resolution and service improvements.
• Support and troubleshoot publishing workflows, XML/SGML authoring, style sheets, transformation pipelines, and content delivery processes.
• Manage user access, security roles, and compliance with operational controls.
• Review logs, perform impact analysis, identify recurring issues, and implement preventive fixes and automation opportunities.
• Lead technical support for integrations between Windchill and downstream/upstream enterprise systems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, support runbooks, and technical documentation.
• Mentor support engineers, allocate work, review technical quality, and provide escalation support for complex issues.
• Participate in change management, release planning, disaster recovery readiness, and weekend or off-hours support when required.
• Excellent communication and stakeholder management skills.
• Ability to prioritize multiple critical issues and drive resolution with minimal supervision.
• Strong analytical thinking, customer focus, and continuous improvement mindset.
• Willingness to support shift schedules, planned maintenance windows, and critical production activities as needed.
Preferred Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Experience in technical publications, service information management, or product documentation support environments.
• PTC product certifications or relevant support/administration certifications are a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through timely resolution of technical challenges. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.- Document and communicate findings and resolutions clearly to stakeholders and team members.- Assist in the development and implementation of process improvements to enhance system stability and performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle ADF.- Strong knowledge of application lifecycle management and troubleshooting techniques related to Oracle ADF environments.- Experience in diagnosing and resolving complex software issues within enterprise applications.- Familiarity with database interactions and performance tuning in Oracle-based systems.- Ability to analyze logs, trace errors, and utilize diagnostic tools to identify root causes.- Effective communication skills to collaborate with technical teams and end users. Additional Information: - The candidate should have minimum 3 years of experience in Oracle ADF.- This position is based at our PDC3C - SEZ location.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through timely resolution of technical challenges. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.- Document and communicate findings and resolutions clearly to stakeholders and team members.- Assist in the development and implementation of process improvements to enhance system stability and performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle ADF.- Strong knowledge of application lifecycle management and troubleshooting techniques related to Oracle ADF environments.- Experience in diagnosing and resolving complex software issues within enterprise applications.- Familiarity with database interactions and performance tuning in Oracle-based systems.- Ability to analyze logs, trace errors, and utilize diagnostic tools to identify root causes.- Effective communication skills to collaborate with technical teams and end users. Additional Information: - The candidate should have minimum 3 years of experience in Oracle ADF.- This position is based at our PDC3C - SEZ location.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,45,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Responsibilities
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Desktop Management - Infrastructure Services (IS)
• Proven experience as an SAP Functional Consultant with a focus on the SAP Controlling module.
• Proficient in Controlling, Product Costing, Cost Object Controlling, Material Ledger (Actual Costing), Overhead Management, Transfer Price, Cost Center Accounting, Profitability Analysis (COPA), General Ledger and Asset Accounting
• Strong integration knowledge with other SAP modules like: SAP PP, MM, SD, PM
• Expertise in SAP S/4 HANA , particularly in Controlling components (Product Costing ,EC-PCA, CO-PA, CO-PC, CCA).
• Strong customization and configuration skills in SAP Controlling.
• Good to have: SAP-FI, sales (e.g. SD) or logistics knowledge
• Experience working in global project environments and collaborating with international teams.
• Ability to work independently, meet project deadlines, and adapt to a dynamic project environment.
• SAP certification is a plus
Responsibilities
• Proven experience as an SAP Functional Consultant with a focus on the SAP Controlling module.
• Proficient in Controlling, Product Costing, Cost Object Controlling, Material Ledger (Actual Costing), Overhead Management, Transfer Price, Cost Center Accounting, Profitability Analysis (COPA), General Ledger and Asset Accounting
• Strong integration knowledge with other SAP modules like: SAP PP, MM, SD, PM
• Expertise in SAP S/4 HANA , particularly in Controlling components (Product Costing ,EC-PCA, CO-PA, CO-PC, CCA).
• Strong customization and configuration skills in SAP Controlling.
• Good to have: SAP-FI, sales (e.g. SD) or logistics knowledge
• Experience working in global project environments and collaborating with international teams.
• Ability to work independently, meet project deadlines, and adapt to a dynamic project environment.
• SAP certification is a plus
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
: ServiceNow
Role Overview :
We are seeking an experienced ServiceNow Developer to join our Technology Enablement and Continual Improvement Management (CIM) initiatives. The successful candidate will play a key role in designing, developing, and enhancing ServiceNow solutions that streamline enterprise processes, automate workflows, and improve service delivery.
This is a hands-on development role requiring a strong technical background in ServiceNow platform development and the ability to contribute quickly within an established team environment.
Key Responsibilities :
• Design and develop ServiceNow Playbooks and workflow solutions to support business processes.
• Build and enhance complex automations using Flow Designer and related platform capabilities.
• Develop and maintain Service Catalog items, request workflows, and fulfillment processes.
• Implement enhancements and resolve issues from the existing product backlog.
• Collaborate with business stakeholders and technical teams to understand requirements and deliver scalable solutions.
• Perform configuration, customization, and development following ServiceNow best practices.
• Participate in solution design discussions and recommend process improvements.
• Troubleshoot and resolve platform-related issues while ensuring system stability and performance.
• Create and maintain technical documentation for developed solutions.
Responsibilities
Role Overview :
We are seeking an experienced ServiceNow Developer to join our Technology Enablement and Continual Improvement Management (CIM) initiatives. The successful candidate will play a key role in designing, developing, and enhancing ServiceNow solutions that streamline enterprise processes, automate workflows, and improve service delivery.
This is a hands-on development role requiring a strong technical background in ServiceNow platform development and the ability to contribute quickly within an established team environment.
Key Responsibilities :
• Design and develop ServiceNow Playbooks and workflow solutions to support business processes.
• Build and enhance complex automations using Flow Designer and related platform capabilities.
• Develop and maintain Service Catalog items, request workflows, and fulfillment processes.
• Implement enhancements and resolve issues from the existing product backlog.
• Collaborate with business stakeholders and technical teams to understand requirements and deliver scalable solutions.
• Perform configuration, customization, and development following ServiceNow best practices.
• Participate in solution design discussions and recommend process improvements.
• Troubleshoot and resolve platform-related issues while ensuring system stability and performance.
• Create and maintain technical documentation for developed solutions.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Education and/or Work Experience Requirements:
• Minimum 15 years of full-time education.
• 6 to 8 years of experience in SAP Plant maintenance module experience spanning implementation, migration, and support projects.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers both in English language.(Knowledge of Hindi language is preferable)
• Must have experience with working in Support Projects and be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within prescribed timelines, and standard accepted practices
Mandatory / Preferred Skills: General Skills
• Functional consulting experience in S4 HANA Plant maintenance module
• Ability to handle the complete integration landscape from a support perspective, solving incidents and change requests while maintaining the SLA.
• Should be able to lead a team and provide proper and periodical updates to customer on the incidents and CRs while also making effective progress.
• Work with customer business teams and project teams effectively, understanding the issues from a business perspective and providing on-time resolutions for the same.
• Conduct requirement-gathering sessions related to new change requests and implement the integrations in PM module seamlessly.
• Ability to provide extended support, during weekends to assist on priority issues, system restarts and patch upgrades
• Ability to understand the need for adjusting or optimizing the existing integrations and provide proactive solutions to customer with multiple options
• Establish and maintain effective and cooperative relationships with cross functional team.
• Able to actively support business reform drive for the customer.
• Min 1 End to end Implementation experience including migration and cutover activity.
• Working experience of S/4 HANA and Fiori Apps.
Mandatory / Preferred Skills: Technical Skills
• Master Data
• Maintenance Notification
• Maintenance Planning
• Order Release and Execution
• Time Confirmation
• Completion and Analysis
• Integration with Other Modules
• Reactive Maintenance
• Time-Based Strategy Plans
• Performance Based Single Cycle Plan
• Performance Based Strategy Plan
• Multiple Counter Plan
• Proactive Maintenance
• Standard Reports
• Knowledge on Integration Modules like MM / QM / PP / FI-CO will be an added advantage
Preferred certification:
• SAP: S/4 HANA Plant maintenance certification.
Others:
• Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions to fulfill customer requirements.
• Perform detailed analysis of complex business requirements and provide appropriate system solutions identify, interpret, validate, and document customer requirements.
• Work on effort estimation and rough cost with timeline if we implement SAP Plant Maintenance
• Proactively work on Fit Gap Analysis and propose suitable SAP process with system enhancements need for the business requirements.
• Lead the team actively on both the topics of functional and technical role.
• Experience in Interfaces to SAP systems and Non-SAP Systems.
Responsibilities
Education and/or Work Experience Requirements:
• Minimum 15 years of full-time education.
• 6 to 8 years of experience in SAP Plant maintenance module experience spanning implementation, migration, and support projects.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers both in English language.(Knowledge of Hindi language is preferable)
• Must have experience with working in Support Projects and be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within prescribed timelines, and standard accepted practices
Mandatory / Preferred Skills: General Skills
• Functional consulting experience in S4 HANA Plant maintenance module
• Ability to handle the complete integration landscape from a support perspective, solving incidents and change requests while maintaining the SLA.
• Should be able to lead a team and provide proper and periodical updates to customer on the incidents and CRs while also making effective progress.
• Work with customer business teams and project teams effectively, understanding the issues from a business perspective and providing on-time resolutions for the same.
• Conduct requirement-gathering sessions related to new change requests and implement the integrations in PM module seamlessly.
• Ability to provide extended support, during weekends to assist on priority issues, system restarts and patch upgrades
• Ability to understand the need for adjusting or optimizing the existing integrations and provide proactive solutions to customer with multiple options
• Establish and maintain effective and cooperative relationships with cross functional team.
• Able to actively support business reform drive for the customer.
• Min 1 End to end Implementation experience including migration and cutover activity.
• Working experience of S/4 HANA and Fiori Apps.
Mandatory / Preferred Skills: Technical Skills
• Master Data
• Maintenance Notification
• Maintenance Planning
• Order Release and Execution
• Time Confirmation
• Completion and Analysis
• Integration with Other Modules
• Reactive Maintenance
• Time-Based Strategy Plans
• Performance Based Single Cycle Plan
• Performance Based Strategy Plan
• Multiple Counter Plan
• Proactive Maintenance
• Standard Reports
• Knowledge on Integration Modules like MM / QM / PP / FI-CO will be an added advantage
Preferred certification:
• SAP: S/4 HANA Plant maintenance certification.
Others:
• Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions to fulfill customer requirements.
• Perform detailed analysis of complex business requirements and provide appropriate system solutions identify, interpret, validate, and document customer requirements.
• Work on effort estimation and rough cost with timeline if we implement SAP Plant Maintenance
• Proactively work on Fit Gap Analysis and propose suitable SAP process with system enhancements need for the business requirements.
• Lead the team actively on both the topics of functional and technical role.
• Experience in Interfaces to SAP systems and Non-SAP Systems.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
RR BU Recruiter POC Primary Skill NP Experience Location Hire Type- CWR/FTE
68379691 OSP Chandru Govindaraju SOA Developer <= 30 days 5.5Y to 13Y Across CTS CWR
Responsibilities
RR BU Recruiter POC Primary Skill NP Experience Location Hire Type- CWR/FTE
68379691 OSP Chandru Govindaraju SOA Developer <= 30 days 5.5Y to 13Y Across CTS CWR
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
