As a Service management POC , you will serve as the vital link between clients, LTS on IT Asset management activities. Your typical day will involve engaging with clients RMT to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve client issues effectively. You will be dedicated to maintaining high-quality service and will leverage your deep product knowledge to design appropriate solutions tailored to client requirements.
Key Responsibilities
1. IT Asset inventory check and updates
2. Reporting and Accuracy Management
3. Tracking Asset request tickets in ServiceNow
4. Follows the ticket/ incident life cycle as defined by process
Technical Experience
1. Incident Management and usage of ticketing tools
2. Basic knowledge in MS Office
Professional Attributes
1. Basic verbal and written communication skills with email etiquette
2. Good positive working attitude
3. Reasonable problem solving and analytical skills
Educational Qualification
1. Any Bachelor’s degree with the desire to work in 24x7 environment
2. Good to have ITIL, IT Service management knowledge and O365 (word, PowerPoint, Excel, Outlook, Teams etc.)
Must Have:
1. Good written and verbal communication skills
2. Willingness to work in 24/7 environment
Good to Have
1. Technical background (IT Support)
2. Hardware / network course would be an added advantage
Total Year of Experience: 1 to 2 years
Relevant Year of Experience: 2 years"
Responsibilities
As a Service management POC , you will serve as the vital link between clients, LTS on IT Asset management activities. Your typical day will involve engaging with clients RMT to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve client issues effectively. You will be dedicated to maintaining high-quality service and will leverage your deep product knowledge to design appropriate solutions tailored to client requirements.
Key Responsibilities
1. IT Asset inventory check and updates
2. Reporting and Accuracy Management
3. Tracking Asset request tickets in ServiceNow
4. Follows the ticket/ incident life cycle as defined by process
Technical Experience
1. Incident Management and usage of ticketing tools
2. Basic knowledge in MS Office
Professional Attributes
1. Basic verbal and written communication skills with email etiquette
2. Good positive working attitude
3. Reasonable problem solving and analytical skills
Educational Qualification
1. Any Bachelor’s degree with the desire to work in 24x7 environment
2. Good to have ITIL, IT Service management knowledge and O365 (word, PowerPoint, Excel, Outlook, Teams etc.)
Must Have:
1. Good written and verbal communication skills
2. Willingness to work in 24/7 environment
Good to Have
1. Technical background (IT Support)
2. Hardware / network course would be an added advantage
Total Year of Experience: 1 to 2 years
Relevant Year of Experience: 2 years"
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated with the latest technologies and methodologies to enhance application performance and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in .Net Full Stack Development.- Strong understanding of web development frameworks and libraries.- Experience with database management systems and SQL.- Familiarity with cloud services and deployment strategies.- Ability to troubleshoot and optimize application performance. Additional Information: - The candidate should have minimum 2 years of experience in .Net Full Stack Development.- This position is based at our Chennai office.- A 15 years full time education is required.
Responsibilities
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated with the latest technologies and methodologies to enhance application performance and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in .Net Full Stack Development.- Strong understanding of web development frameworks and libraries.- Experience with database management systems and SQL.- Familiarity with cloud services and deployment strategies.- Ability to troubleshoot and optimize application performance. Additional Information: - The candidate should have minimum 2 years of experience in .Net Full Stack Development.- This position is based at our Chennai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 2,05,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Technical Support:
Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
Maintain asset inventory per defined processes.
Manage various application access permissions.
Document incidents and resolutions in detail within the ITSM system.
Training and Documentation:
Develop and maintain standard operating procedures.
Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently.
Project Assistance:
Support IT & business-led project implementations, including new software deployments and hardware upgrades.
Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
Assist in the testing and evaluation of new technology solutions to support business initiatives.
Responsibilities
Technical Support:
Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
Maintain asset inventory per defined processes.
Manage various application access permissions.
Document incidents and resolutions in detail within the ITSM system.
Training and Documentation:
Develop and maintain standard operating procedures.
Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently.
Project Assistance:
Support IT & business-led project implementations, including new software deployments and hardware upgrades.
Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
Assist in the testing and evaluation of new technology solutions to support business initiatives.
Salary : Rs. 10,00,000.0 - Rs. 25,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1 Grafana and Prometheus Administration:
• Configure, maintain, and scale Grafana and Prometheus instances.
• Setting up and maintaining scraping targets, service discovery, and other settings on Prometheus servers.
• Installing and upgrading the various data sources plugins in Grafana console and creating the data sources.
• Develop and implement custom dashboards for monitoring key metrics.
• Troubleshoot issues, ensure data accuracy, and optimize query performance.
2 Monitoring and Alerting:
• Design and manage alerting rules for proactive issue identification and resolution.
• Continuously improve and expand monitoring coverage to meet evolving needs.
• Collaborate with teams to define alert thresholds and escalation procedures.
3 Data Analysis and Visualization:
• Analyze metrics data to identify performance bottlenecks and areas for improvement.
• Create meaningful visualizations and reports to provide insights for stakeholders.
• Contribute to the enhancement of data retention and archiving strategies.
4 Scaling and Optimization:
• Collaborate with the infrastructure team to ensure seamless integration and scalability of Grafana and Prometheus.
• Fine-tune configurations to achieve optimal resource utilization and performance.
• Proven experience as an L3 Engineer specializing in Grafana and Prometheus administration.
• Proficiency in creating custom Grafana dashboards and queries.
• Strong understanding of monitoring best practices, alerting, and data analysis is essential.
• Knowledge of time-series databases and storage strategies.
• Scripting and automation skills for efficient system management.
Essential Skills:
• Configure, maintain, and scale Grafana and Prometheus instances.
• Have a comprehensive understanding of Prometheuss architecture, configuration, functionality, and use cases.
• Develop and implement custom dashboards for monitoring key metrics using various data sources.
• Troubleshoot issues, ensure data accuracy, and optimize query performance.
Desirable Skills: Knowledge of Observability techniques, creating dashboards, alerting, and scripting languages (e.g., Python, SQL queries, etc.) and any cloud services.
~Prometheus & Grafana Engineer~
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Databricks, experienced in designing scalable data architectures that can be implemented for modern data platforms within our existing data landscape (Databricks, Unity catalog) and experienced in AWS and python
Responsibilities
Databricks, experienced in designing scalable data architectures that can be implemented for modern data platforms within our existing data landscape (Databricks, Unity catalog) and experienced in AWS and python
Salary : Rs. 10,00,000.0 - Rs. 25,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Position 1 : IAM BA – PIM controls
Position 2 : IAM BA – API IDP
Position 3 : Security Analyst
Position 4 : Junior Pentesting Coordinator
Position 5 : Security Architect
Position 6 : Tech Business Analyst
Responsibilities
Position 1 : IAM BA – PIM controls
Position 2 : IAM BA – API IDP
Position 3 : Security Analyst
Position 4 : Junior Pentesting Coordinator
Position 5 : Security Architect
Position 6 : Tech Business Analyst
Salary : Rs. 10,00,000.0 - Rs. 20,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are built to the highest standards of quality and functionality. You will also participate in discussions to refine project goals and contribute to the overall success of the team.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and requirements.
- Engage in code reviews to ensure adherence to best practices and standards.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kotlin Programming Language.
- Strong understanding of object-oriented programming principles.
- Experience with Android development and mobile application frameworks.
- Familiarity with RESTful APIs and web services integration.
- Knowledge of version control systems, particularly Git.
Additional Information:
- The candidate should have minimum 3 years of experience in Kotlin Programming Language.
- This position is based at our Chennai office.
- A 15 years full time education is required."
Responsibilities
As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are built to the highest standards of quality and functionality. You will also participate in discussions to refine project goals and contribute to the overall success of the team.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and requirements.
- Engage in code reviews to ensure adherence to best practices and standards.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kotlin Programming Language.
- Strong understanding of object-oriented programming principles.
- Experience with Android development and mobile application frameworks.
- Familiarity with RESTful APIs and web services integration.
- Knowledge of version control systems, particularly Git.
Additional Information:
- The candidate should have minimum 3 years of experience in Kotlin Programming Language.
- This position is based at our Chennai office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 1,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
