IT Command Centre Agent
Role Descriptions:
- The IT Infrastructure Command Centre role is responsible for 24x7 centralized monitoring, incident management, and first-line operational support for enterprise IT environments.
- The role ensures high availability, SLA adherence, and rapid incident response across infrastructure, applications, and batch operations.
- As an IT Command Centre Agent, You will work closely with senior team members to resolve issues, provide support, and maintain high levels of system availability
Required Technical Skill Set:
· Familiarity with IT infrastructure concepts (Servers, OS, Networking basics).
· Experience with monitoring tools and dashboards.
· Exposure to TWS/Mainframe batch/job monitoring tools is must.
· Better understanding of ITIL processes and best practices.
· Experience with ticketing systems (ITSM – Tool) and incident management.
Good to have a Technical Skill Set
· Knowledge of scripting or automation tools, Data analysis
Must have Certification:
ITIL or similar
Responsibilities
Role Descriptions:
- The IT Infrastructure Command Centre role is responsible for 24x7 centralized monitoring, incident management, and first-line operational support for enterprise IT environments.
- The role ensures high availability, SLA adherence, and rapid incident response across infrastructure, applications, and batch operations.
- As an IT Command Centre Agent, You will work closely with senior team members to resolve issues, provide support, and maintain high levels of system availability
Required Technical Skill Set:
· Familiarity with IT infrastructure concepts (Servers, OS, Networking basics).
· Experience with monitoring tools and dashboards.
· Exposure to TWS/Mainframe batch/job monitoring tools is must.
· Better understanding of ITIL processes and best practices.
· Experience with ticketing systems (ITSM – Tool) and incident management.
Good to have a Technical Skill Set
· Knowledge of scripting or automation tools, Data analysis
Must have Certification:
ITIL or similar
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Analyst-Settlements - (2600036N)
Missions
1. Accountabilities
• Perform Pre-Matching and Fails Management by adhering to the market and settlement deadlines of specific markets.
• Investigate, perform root cause analysis, and fix to match Depot and Nostro breaks.
• Understand and meet operational KPIs and SLAs of the scope of functions and services to the client.
•Keep abreast of the new changes in the market’s rules.
• Ensure up to date standard operating procedures.
• Performance management - Self.
2. Activity Monitoring / Challenges
• Play active role in identifying and implementing process improvements.
• Ensure timely completion of the market specific tasks.
•Endeavour to learn as many markets as possible.
• 121 with the team leaders to track self performance and identify areas of improvement.
• Complete daily checklist in timely manner.
• Ensure that the process documents are up to date and capture all new updates in the market.
• Fluctuating volume.
• Day today issues.
3. Key Performance Indicators
• Feedback from Client / Team Leaders
• Process improvements identified and implemented
• Daily checklist
• Ad hoc basis, as and when there is any change in the market rules
Profile
•The incumbent of this role must be able to perform equity settlements (Fails management, Prematching, Treasury Management & Depot/Nostro reconciliation) for most of the mature and complex markets in timely manner to ensure all the SLAs are met.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking an experienced Salesforce professional with strong expertise in both Health Cloud Cloud implementations. The ideal candidate will play a key role in designing, developing, and supporting Salesforce solutions that improve patient engagement, healthcare workflows, and customer service experiences.This role requires a blend of technical proficiency, functional understanding of healthcare processes, and hands-on Salesforce configuration skills.Key Responsibilities:The candidate should be Salesforce Health Cloud certified.Lead or contribute to Salesforce Health Cloud implementations, focusing on patient management, care coordination, and provider-patient relationship mapping.Configure and customize Salesforce Service Cloud features such as Case Management, Omni-Channel, Knowledge Base, and CTI integrations.Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.Design and implement custom objects, Lightning components, Flows, Apex triggers, and Process Builders to meet business needs.Integrate Salesforce with third-party apps, and other enterprise systems using REST/SOAP APIs or middleware.Define and implement security models, including role hierarchy, sharing rules, and HIPAA compliance guidelines.Participate in data migration and cleansing activities.Provide UAT support, documentation, and end-user training.Should be willing to work in Shift B. 12PM-10PM Additional Information: - A 15 years full time education is required.
Responsibilities
We are seeking an experienced Salesforce professional with strong expertise in both Health Cloud Cloud implementations. The ideal candidate will play a key role in designing, developing, and supporting Salesforce solutions that improve patient engagement, healthcare workflows, and customer service experiences.This role requires a blend of technical proficiency, functional understanding of healthcare processes, and hands-on Salesforce configuration skills.Key Responsibilities:The candidate should be Salesforce Health Cloud certified.Lead or contribute to Salesforce Health Cloud implementations, focusing on patient management, care coordination, and provider-patient relationship mapping.Configure and customize Salesforce Service Cloud features such as Case Management, Omni-Channel, Knowledge Base, and CTI integrations.Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.Design and implement custom objects, Lightning components, Flows, Apex triggers, and Process Builders to meet business needs.Integrate Salesforce with third-party apps, and other enterprise systems using REST/SOAP APIs or middleware.Define and implement security models, including role hierarchy, sharing rules, and HIPAA compliance guidelines.Participate in data migration and cleansing activities.Provide UAT support, documentation, and end-user training.Should be willing to work in Shift B. 12PM-10PM Additional Information: - A 15 years full time education is required.
Salary : Rs. 11,00,000.0 - Rs. 13,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the solutions meet performance and security standards while also validating the architecture's viability through practical testing and proof of concepts. You will be responsible for deploying infrastructure and platform environments, ensuring that all components work harmoniously together to deliver robust cloud solutions that meet organizational needs. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of cloud application solutions that meet business requirements.- Collaborate with team members to identify and resolve technical challenges in cloud deployment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Security Architecture.- Experience with cloud service providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.- Strong understanding of security protocols and best practices in cloud environments.- Familiarity with infrastructure as code tools like Terraform or CloudFormation.- Knowledge of compliance frameworks and regulations related to cloud security. Additional Information: - The candidate should have minimum 2 years of experience in Cloud Security Architecture.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the solutions meet performance and security standards while also validating the architecture's viability through practical testing and proof of concepts. You will be responsible for deploying infrastructure and platform environments, ensuring that all components work harmoniously together to deliver robust cloud solutions that meet organizational needs. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of cloud application solutions that meet business requirements.- Collaborate with team members to identify and resolve technical challenges in cloud deployment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Security Architecture.- Experience with cloud service providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.- Strong understanding of security protocols and best practices in cloud environments.- Familiarity with infrastructure as code tools like Terraform or CloudFormation.- Knowledge of compliance frameworks and regulations related to cloud security. Additional Information: - The candidate should have minimum 2 years of experience in Cloud Security Architecture.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,47,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Packaged/SaaS Application Engineer, you will configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Your typical day will involve collaborating with various teams to align solutions with business needs while utilizing standard tools, APIs, and low-code platforms to maintain compatibility and performance across systems. You will engage in problem-solving activities and contribute to the overall efficiency of application management, ensuring that the systems operate smoothly and meet user requirements effectively. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Good To Have Skills: Experience with cloud-based integration platforms.- Strong understanding of data integration processes and methodologies.- Familiarity with API management and development.- Experience in troubleshooting and resolving application issues. Additional Information: - The candidate should have minimum 5 years of experience in Talend ETL.- This position is based at our Chennai office.- A 15 years full time education is required.
Responsibilities
As a Packaged/SaaS Application Engineer, you will configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Your typical day will involve collaborating with various teams to align solutions with business needs while utilizing standard tools, APIs, and low-code platforms to maintain compatibility and performance across systems. You will engage in problem-solving activities and contribute to the overall efficiency of application management, ensuring that the systems operate smoothly and meet user requirements effectively. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Talend ETL.- Good To Have Skills: Experience with cloud-based integration platforms.- Strong understanding of data integration processes and methodologies.- Familiarity with API management and development.- Experience in troubleshooting and resolving application issues. Additional Information: - The candidate should have minimum 5 years of experience in Talend ETL.- This position is based at our Chennai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Consultant Software Engineer - Oracle Integration Cloud (OIC) - (260001QV)
Missions
Consultant Software Engineer – Premium - 10+ yrs Oracle Integration Cloud
Should have 10+ years of experience in requirement gathering, analysis, and document business requirements from various stakeholders and perform fit-gap analysis to map them to Oracle Cloud HCM functionality (Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills). Functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Performs varied and complex duties and tasks that need independent judgment and technology to meet customer needs. Should also act as the functional consultant for technical streams. Participates in business development activities and configure solutions for the project requirements.
Roles & Responsibilities:
1. In depth knowledge in configure Oracle Cloud HCM with expertise in at least 3 modules from Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills.
2. Expected to have good articulation and presentation skills in both verbal and written.
3. The candidate must have Functional expertise on the below Oracle HCM functionalities
o Setup of enterprise and workforce structures such as legal entities, business units, jobs, positions, and grades.
o Configure self-service transactions, approval workflows, and notifications to streamline HR processes and enhance the user experience.
o Define and manage HCM Security, including security roles, security profiles, and Areas of Responsibility (AORs), to ensure data privacy and access control.
o Configure absence types, plans (accrual, qualification, entitlement), reasons, and certifications. Define and configure fast formulas for complex absence calculations and eligibility.
o Lead or support the end-to-end implementation and configuration of Oracle HCM Cloud modules
o Lead or support the end-to-end implementation, configuration, and maintenance of Oracle HCM Cloud Talent modules, such as Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills.
o Conduct workshops and collaborate with stakeholders to gather business requirements for absence and time management processes. Perform fit-gap analysis and design a solution based on Oracle Cloud capabilities.
o Conduct training sessions and create user documentation to enable end-users and provide post-go-live support.
o Work closely with other functional and technical streams to ensure seamless integration and a cohesive solution.
o Excellent analytical and problem-solving skills with the ability to independently manage and resolve functional challenges
o Raising SR, coordination with Oracle on issue resolution, assist in the identification and resolution of complex issues/problems on configuration
4. Should have completed at least 2 implementation projects on the above-mentioned mandatory skills and should be an independent contributor.
5. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops.
6. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiation skills.
7. Willing to work in shifts
8. Good to have skills:
o Agile Methodology of working
o Exposure to Jira board management
o Experience in test cycle management
Profile
Should have 10+ years of Oracle Integration Cloud (OIC) experience with at least 2 end to end implementation expertise on Oracle HCM interfaces using OIC. Techno Functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Consultant Software Engineer - Oracle Integration Cloud (OIC)
Lead Software Engineer - Oracle HCM Technical - (260001R5)
Missions
Lead Software Engineer - Premium - 7 to 10 yrs Oracle HCM Technical
Should have 7 to 10 years of experience in requirement gathering, analysis, and document business requirements from various stakeholders and perform fit-gap analysis to map them to Oracle Cloud HCM functionality (Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills). Functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Performs varied and complex duties and tasks that need independent judgment and technology to meet customer needs. Should also act as the functional consultant for technical streams. Participates in business development activities and configure solutions for the project requirements.
Roles & Responsibilities:
1. In depth knowledge in configure Oracle Cloud HCM with expertise in at least 3 modules from Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills.
2. Expected to have good articulation and presentation skills in both verbal and written.
3. The candidate must have Technical expertise on the below Oracle HCM functionalities
Technical Configuration & Module Ownership
Configure and enhance:
o Performance Management templates, workflows, rating scales, and forms
o Talent profiles, competency libraries, capability frameworks
o Succession planning structures, calibration, talent pools, readiness matrices
o Compensation cycles, guidelines, eligibility rules, calculation logic
o Dynamic Skill frameworks including ontology, mapping, and skill inference
Develop MDF objects, business rules, workflows, XML configurations (if relevant to the platform).
Troubleshoot system issues, data inconsistencies, workflow breaks, and RBP (Role-Based Permissions).
Manage end-to-end system changes using proper SDLC/change-control processes.
Build and maintain dashboards and reports for:
•€€€€€€€€ Performance scores
•€€€€€€€€ Talent demographics & readiness
•€€€€€€€€ Succession pipelines
•€€€€€€€€ Compensation insights
•€€€€€€€€ Skill heatmaps and capability analytics
Conduct root‑cause analysis for data discrepancies and performance bottlenecks.
o Conduct workshops and collaborate with stakeholders to gather business requirements for absence and time management processes. Perform fit-gap analysis and design a solution based on Oracle Cloud capabilities.
o Conduct training sessions and create user documentation to enable end-users and provide post-go-live support.
o Work closely with other functional and technical streams to ensure seamless integration and a cohesive solution.
o Excellent analytical and problem-solving skills with the ability to independently manage and resolve functional challenges
o Raising SR, coordination with Oracle on issue resolution, assist in the identification and resolution of complex issues/problems on configuration
4. Should have completed at least 2 implementation projects on the above-mentioned mandatory skills and should be an independent contributor.
5. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops.
6. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiation skills.
7. Willing to work in shifts
8. Good to have skills:
o Agile Methodology of working
o Exposure to Jira board management
o Experience in test cycle management
Profile
Should have 7 to 10 years of Oracle experience in Oracle HCM technical with at least 2 end to end implementation expertise. Techno functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Lead Software Engineer - Oracle HCM Technical
Lead Software Engineer - Oracle Integration Cloud (OIC) - (260001QG)
Missions
Lead Software Engineer – Premium - 7 to 10 yrs Oracle Integration Cloud
Should have 7 to 10 years of experience in requirement gathering, analysis, and document business requirements from various stakeholders and perform fit-gap analysis to map them to Oracle Cloud HCM functionality (Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills). Functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Performs varied and complex duties and tasks that need independent judgment and technology to meet customer needs. Should also act as the functional consultant for technical streams. Participates in business development activities and configure solutions for the project requirements.
Roles & Responsibilities:
1. In depth knowledge in configure Oracle Cloud HCM with expertise in at least 3 modules from Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills.
2. Expected to have good articulation and presentation skills in both verbal and written.
3. The candidate must have Functional expertise on the below Oracle HCM functionalities
o Setup of enterprise and workforce structures such as legal entities, business units, jobs, positions, and grades.
o Configure self-service transactions, approval workflows, and notifications to streamline HR processes and enhance the user experience.
o Define and manage HCM Security, including security roles, security profiles, and Areas of Responsibility (AORs), to ensure data privacy and access control.
o Configure absence types, plans (accrual, qualification, entitlement), reasons, and certifications. Define and configure fast formulas for complex absence calculations and eligibility.
o Lead or support the end-to-end implementation and configuration of Oracle HCM Cloud modules
o Lead or support the end-to-end implementation, configuration, and maintenance of Oracle HCM Cloud Talent modules, such as Performance Management, Talent, Success & Planning, Compensation and Dynamic Skills.
o Conduct workshops and collaborate with stakeholders to gather business requirements for absence and time management processes. Perform fit-gap analysis and design a solution based on Oracle Cloud capabilities.
o Conduct training sessions and create user documentation to enable end-users and provide post-go-live support.
o Work closely with other functional and technical streams to ensure seamless integration and a cohesive solution.
o Excellent analytical and problem-solving skills with the ability to independently manage and resolve functional challenges
o Raising SR, coordination with Oracle on issue resolution, assist in the identification and resolution of complex issues/problems on configuration
4. Should have completed at least 2 implementation projects on the above-mentioned mandatory skills and should be an independent contributor.
5. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops.
6. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiation skills.
7. Willing to work in shifts
8. Good to have skills:
o Agile Methodology of working
o Exposure to Jira board management
o Experience in test cycle management
Profile
Should have 7 to 10 years of Oracle Integration Cloud (OIC) experience with at least 2 end to end implementation expertise on Oracle HCM interfaces using OIC. Techno Functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Lead Software Engineer - Oracle Integration Cloud (OIC)
