Key Responsibilities
• Monitor, troubleshoot, and resolve application incidents in accordance with established SLAs.
• Manage and coordinate incidents, problems, and service requests through ServiceNow or similar ITSM platforms.
• Perform detailed root cause analysis and implement preventive measures to minimize recurring issues.
• Analyze large datasets to identify trends, anomalies, and data quality issues.
• Develop and execute SQL queries to investigate application and data-related problems.
• Create and maintain comprehensive operational documentation, knowledge articles, and support procedures.
• Collaborate with development, infrastructure, and business teams to resolve complex production issues.
• Support application releases, deployments, and post-release validation activities.
• Communicate effectively with stakeholders, providing timely updates and resolution status.
• Participate in on-call support and operational readiness activities as required.
Required Qualifications
• Strong understanding of Incident Management, Problem Management, and Request Management processes.
• Experience using ServiceNow or other IT Service Management (ITSM) tools.
• Demonstrated ability to manage multiple priorities and work independently with minimal supervision.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Experience working with and analyzing large datasets.
• Advanced SQL skills with strong data analysis and investigative capabilities.
Preferred Qualifications
• Experience with Talend or other ETL/data integration tools.
• Experience with Power BI or other reporting and analytics platforms.
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) and/or Amazon Web Services (AWS).
• Scripting and automation experience, preferably using Python.
• Experience working within Agile/Scrum delivery teams.
Responsibilities
Key Responsibilities
• Monitor, troubleshoot, and resolve application incidents in accordance with established SLAs.
• Manage and coordinate incidents, problems, and service requests through ServiceNow or similar ITSM platforms.
• Perform detailed root cause analysis and implement preventive measures to minimize recurring issues.
• Analyze large datasets to identify trends, anomalies, and data quality issues.
• Develop and execute SQL queries to investigate application and data-related problems.
• Create and maintain comprehensive operational documentation, knowledge articles, and support procedures.
• Collaborate with development, infrastructure, and business teams to resolve complex production issues.
• Support application releases, deployments, and post-release validation activities.
• Communicate effectively with stakeholders, providing timely updates and resolution status.
• Participate in on-call support and operational readiness activities as required.
Required Qualifications
• Strong understanding of Incident Management, Problem Management, and Request Management processes.
• Experience using ServiceNow or other IT Service Management (ITSM) tools.
• Demonstrated ability to manage multiple priorities and work independently with minimal supervision.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Experience working with and analyzing large datasets.
• Advanced SQL skills with strong data analysis and investigative capabilities.
Preferred Qualifications
• Experience with Talend or other ETL/data integration tools.
• Experience with Power BI or other reporting and analytics platforms.
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) and/or Amazon Web Services (AWS).
• Scripting and automation experience, preferably using Python.
• Experience working within Agile/Scrum delivery teams.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Responsibilities
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills* Mandatory / Non-mandatory Percentage*
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Expertise in end user computing support and remote imaging
Mandatory <80%>
Printer management and configurations Mandatory <80%>
Application packaging and deployment Mandatory <80%>
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements* • EUC Administration
o 4 years minimum in helpdesk, desktop or server support or administration
o Expert in Imaging & deploying client Operating systems and maintenance
o Good knowledge in SCCM features & concepts
o Well versed in Application packaging & scripting
o Sufficient knowledge about cloud computing & the impact to on-prem Infrastructure
o 1-2 years’ experience with 0365
o Good in configuring & supporting emails to Mobile devices
o Knowledge in application deployment & reports using SCCM collections
o Networking fundamentals, DHCP/DNS, TCP/IP, FTP concepts
o Mobile & Kiosk support
o Sufficient knowledge on Microsoft Active Directory
Key Responsibilities* • Good understanding of EUC Scope in each project
• Recommend the solutions based on BU requirements,
• To coordinate the implementation of agreed remedies and preventative measures.
• To communicate effectively with customers by telephone and in person, in order to assist in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services
• To install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools.
• Hypercare support, Project coordination, imaging/ re-imaging/decommissioning PCs and laptops Application Packaging experience and knowledge on Flexera Admin Studio/Wise studio/Microsoft Installer, customizing Vendor MSI's
• Good Knowledge in Packaging and Re-Packaging, registry, file system, drivers
• Troubleshooting and resolving Application issues using tools such as Process Monitor, Process Explorer, Dependency Walker and Installrite
• Scripting skill on VBScript, Windows PowerShell((preferred))/Batch file
• Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - Manufacturing
"You will be working on production environment as part of projects execution."
Soft Skills - Excellent communication
- Team collaboration
- Documentation and knowledge sharing
Education Requirements BTech
Certifications (Any) Microsoft Certified
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Desktop Management - Infrastructure Services (IS)
RR BU Recruiter POC Primary Skill NP Experience Location Hire Type- CWR/FTE
68379691 OSP Chandru Govindaraju SOA Developer <= 30 days 5.5Y to 13Y Across CTS CWR
Responsibilities
RR BU Recruiter POC Primary Skill NP Experience Location Hire Type- CWR/FTE
68379691 OSP Chandru Govindaraju SOA Developer <= 30 days 5.5Y to 13Y Across CTS CWR
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Work experience in coding and testing embedded work products in Embedded C
· Have good understanding of software failures.
· Embedded concepts at SW as well HW levels.
· Structured, modularized development and testing at all levels for different embedded software components like -
o RTOS knowledge (like Threadx), memory, etc.
o Communication drivers and protocols e.g. RS232, RS485, I2C, SPI, Modbus, etc.
o MCU architectures. Preferably - Renesas (Rx, V850, RL78).
· Embedded environment - IAR
· High/low level design and coding in C.
· Emulators, OCD and other tools.
· Hardware debugging and testing (Peripherals, schematic reading, oscilloscope, Multi-meter etc).
· Documentation.
User level understanding and knowledge with hands on work experience.
· Experience with software development of display products.
· Experience with test automation of display products.
· Experience with Python language
.SW testing tools at unit level. Preferably – CPPUnit.
· Any continuous integration tool. Preferably – Jenkins.
· Any version control tool. Preferably – GIT
Responsibilities
Work experience in coding and testing embedded work products in Embedded C
· Have good understanding of software failures.
· Embedded concepts at SW as well HW levels.
· Structured, modularized development and testing at all levels for different embedded software components like -
o RTOS knowledge (like Threadx), memory, etc.
o Communication drivers and protocols e.g. RS232, RS485, I2C, SPI, Modbus, etc.
o MCU architectures. Preferably - Renesas (Rx, V850, RL78).
· Embedded environment - IAR
· High/low level design and coding in C.
· Emulators, OCD and other tools.
· Hardware debugging and testing (Peripherals, schematic reading, oscilloscope, Multi-meter etc).
· Documentation.
User level understanding and knowledge with hands on work experience.
· Experience with software development of display products.
· Experience with test automation of display products.
· Experience with Python language
.SW testing tools at unit level. Preferably – CPPUnit.
· Any continuous integration tool. Preferably – Jenkins.
· Any version control tool. Preferably – GIT
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Descriptions: Configure and manage Microsoft Defender for Cloud (Defender for Servers| Containers| Storage| Key Vault| DNS| Resource Manager) including policy assignments| adaptive controls| and alert remediation. Operate and tune Azure Firewall| NSGs| Azure WAF| and Private Link/Private Endpoints. Manage Azure Key Vault access policies| certificate rotation| and integration with workloads. Configure Azure AD/Entra ID Conditional Access| PIM| workload identities| and service principal hardening. Administer Google Security Command Center (SCC) triage findings| configure Security Health Analytics| Event Threat Detection| and Container Threat Detection. Design and secure GCP VPC architectures including firewall rules| VPC Service Controls| Private Google Access| and Shared VPC configurations. Secure BigQuery environments column/row-level security| authorized views| data masking| VPC Service Controls perimeters. Harden Cloud Run deployments ingress controls| service identity| Binary Authorization| and secret management. Implement and govern GCP IAM custom roles| organization policies| workload identity federation| and service account key elimination.
Essential Skills: Configure and manage Microsoft Defender for Cloud (Defender for Servers| Containers| Storage| Key Vault| DNS| Resource Manager) including policy assignments| adaptive controls| and alert remediation.Operate and tune Azure Firewall| NSGs| Azure WAF| and Private Link/Private Endpoints.Manage Azure Key Vault access policies| certificate rotation| and integration with workloads.Configure Azure AD/Entra ID Conditional Access| PIM| workload identities| and service principal hardening.Administer Google Security Command Center (SCC) triage findings| configure Security Health Analytics| Event Threat Detection| and Container Threat Detection.Design and secure GCP VPC architectures including firewall rules| VPC Service Controls| Private Google Access| and Shared VPC configurations.Secure BigQuery environments column/row-level security| authorized views| data masking| VPC Service Controls perimeters.Harden Cloud Run deployments ingress controls| service identity| Binary Authorization| and secret management.Implement and govern GCP IAM custom roles| organization policies| workload identity federation| and service account key elimination.
Responsibilities
Role Descriptions: Configure and manage Microsoft Defender for Cloud (Defender for Servers| Containers| Storage| Key Vault| DNS| Resource Manager) including policy assignments| adaptive controls| and alert remediation. Operate and tune Azure Firewall| NSGs| Azure WAF| and Private Link/Private Endpoints. Manage Azure Key Vault access policies| certificate rotation| and integration with workloads. Configure Azure AD/Entra ID Conditional Access| PIM| workload identities| and service principal hardening. Administer Google Security Command Center (SCC) triage findings| configure Security Health Analytics| Event Threat Detection| and Container Threat Detection. Design and secure GCP VPC architectures including firewall rules| VPC Service Controls| Private Google Access| and Shared VPC configurations. Secure BigQuery environments column/row-level security| authorized views| data masking| VPC Service Controls perimeters. Harden Cloud Run deployments ingress controls| service identity| Binary Authorization| and secret management. Implement and govern GCP IAM custom roles| organization policies| workload identity federation| and service account key elimination.
Essential Skills: Configure and manage Microsoft Defender for Cloud (Defender for Servers| Containers| Storage| Key Vault| DNS| Resource Manager) including policy assignments| adaptive controls| and alert remediation.Operate and tune Azure Firewall| NSGs| Azure WAF| and Private Link/Private Endpoints.Manage Azure Key Vault access policies| certificate rotation| and integration with workloads.Configure Azure AD/Entra ID Conditional Access| PIM| workload identities| and service principal hardening.Administer Google Security Command Center (SCC) triage findings| configure Security Health Analytics| Event Threat Detection| and Container Threat Detection.Design and secure GCP VPC architectures including firewall rules| VPC Service Controls| Private Google Access| and Shared VPC configurations.Secure BigQuery environments column/row-level security| authorized views| data masking| VPC Service Controls perimeters.Harden Cloud Run deployments ingress controls| service identity| Binary Authorization| and secret management.Implement and govern GCP IAM custom roles| organization policies| workload identity federation| and service account key elimination.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Bachelor’s / Master’s degree in Computer Science or related field.
• 8–12 years of relevant implementation experience.
• Ivalua L3 certifications (P2P, S2C, SRM, Integration).
• Experience with Ariba, Zycus, Coupa is an added advantage.
• Experience with SAP/Oracle integrations preferred.
• Strong consulting, communication, and analytical skills.
• Proficiency in MS Office tools.
• Willingness to travel up to 50% (domestic/international).
Key Responsibilities:
• Lead end-to-end implementation of Ivalua workstreams (S2C, P2P, SRM).
• Develop and manage project plans ensuring governance compliance.
• Conduct workshops, gather requirements, validate business and technical decisions.
• Document architecture, functional designs, and manage scope effectively.
• Perform configuration and collaborate on enhancements and integrations.
• Lead data migration and deployment activities with technical teams.
• Train clients on Ivalua modules and maintain documentation.
• Mentor junior team members and promote best practices.
• Manage stakeholders and ensure KPI-driven delivery.
• Facilitate cross-functional coordination for seamless delivery.
SECTION IV – JOB QUALIFICATIONS & SKILLS
Domain Healthcare / Insurance / BFS (as applicable)
Soft Skills Communication, teamwork, documentation, stakeholder engagement.
Education Bachelor’s / Master’s degree in Computer Science or related field.
Certifications Ivalua L3 P2P, S2C, Integration, SQL certifications.
8+
Responsibilities
Bachelor’s / Master’s degree in Computer Science or related field.
• 8–12 years of relevant implementation experience.
• Ivalua L3 certifications (P2P, S2C, SRM, Integration).
• Experience with Ariba, Zycus, Coupa is an added advantage.
• Experience with SAP/Oracle integrations preferred.
• Strong consulting, communication, and analytical skills.
• Proficiency in MS Office tools.
• Willingness to travel up to 50% (domestic/international).
Key Responsibilities:
• Lead end-to-end implementation of Ivalua workstreams (S2C, P2P, SRM).
• Develop and manage project plans ensuring governance compliance.
• Conduct workshops, gather requirements, validate business and technical decisions.
• Document architecture, functional designs, and manage scope effectively.
• Perform configuration and collaborate on enhancements and integrations.
• Lead data migration and deployment activities with technical teams.
• Train clients on Ivalua modules and maintain documentation.
• Mentor junior team members and promote best practices.
• Manage stakeholders and ensure KPI-driven delivery.
• Facilitate cross-functional coordination for seamless delivery.
SECTION IV – JOB QUALIFICATIONS & SKILLS
Domain Healthcare / Insurance / BFS (as applicable)
Soft Skills Communication, teamwork, documentation, stakeholder engagement.
Education Bachelor’s / Master’s degree in Computer Science or related field.
Certifications Ivalua L3 P2P, S2C, Integration, SQL certifications.
8+
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
