Role Descriptions: We are seeking an experienced Service Desk Lead to manage inbound support operations (calls and chats) for US-based customers.
The candidate will be responsible for leading a team, ensuring SLA compliance, delivering high-quality customer support, and driving operational efficiency.
Key Responsibilities
Lead and manage a team of Service Desk analysts handling inbound calls and chat support.
Ensure timely and effective resolution of incidents and service requests in line with SLAs.
Handle escalations from US-based customers and ensure high customer satisfaction.
Monitor team performance, conduct regular reviews, and provide feedback coaching.
Maintain adherence to quality standards, processes, and compliance requirements.
Coordinate with internal teams (L2/L3, Infrastructure, Application teams) for issue resolution.
Prepare and share regular reports on team performance, SLA adherence, and KPIs.
Drive continuous improvement initiatives and process optimization.
Ensure proper shift management and resource allocation.
Required Skills & Qualifications
Strong experience in Service Desk IT Support (Voice Chat) environment.
Proven experience in team handling leadership role.
Hands-on experience supporting US customers.
Excellent communication skills (verbal, written).
Strong understanding of ITIL processes (Incident, Request, Problem Management).
Ability to handle high-pressure situations and escalations.
Familiarity with ticketing tools (ServiceNow, Remedy, etc.).
Good analytical and problem-solving skills.
Willingness to work in US shifts (night shifts).
Preferred Skills
ITIL certification (preferred).
Experience in BFSI domain (if applicable).
Exposure to quality audits and reporting.
Key Competencies
Leadership & Team Management
Customer Handling (US Clients)
Communication Skills
Stakeholder Management
Process & SLA Adherence
Essential Skills
Provides first-tier technical support by directly responding to customer requests and inquiries.
Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.
Educates customers and communicates troubleshooting steps.
Resolves routine hardware and software incidents.
Follows documented workflow and established standards to resolve routine and newly reported issues.
Escalates to the appropriate technical resources for more complex incidents.
Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts.
Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.
No regular travel required.
Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.
Skills: Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management
Experience Required: 7+ years
Location: ~CHENNAI~BANGALORE~
Responsibilities
Role Descriptions: We are seeking an experienced Service Desk Lead to manage inbound support operations (calls and chats) for US-based customers.
The candidate will be responsible for leading a team, ensuring SLA compliance, delivering high-quality customer support, and driving operational efficiency.
Key Responsibilities
Lead and manage a team of Service Desk analysts handling inbound calls and chat support.
Ensure timely and effective resolution of incidents and service requests in line with SLAs.
Handle escalations from US-based customers and ensure high customer satisfaction.
Monitor team performance, conduct regular reviews, and provide feedback coaching.
Maintain adherence to quality standards, processes, and compliance requirements.
Coordinate with internal teams (L2/L3, Infrastructure, Application teams) for issue resolution.
Prepare and share regular reports on team performance, SLA adherence, and KPIs.
Drive continuous improvement initiatives and process optimization.
Ensure proper shift management and resource allocation.
Required Skills & Qualifications
Strong experience in Service Desk IT Support (Voice Chat) environment.
Proven experience in team handling leadership role.
Hands-on experience supporting US customers.
Excellent communication skills (verbal, written).
Strong understanding of ITIL processes (Incident, Request, Problem Management).
Ability to handle high-pressure situations and escalations.
Familiarity with ticketing tools (ServiceNow, Remedy, etc.).
Good analytical and problem-solving skills.
Willingness to work in US shifts (night shifts).
Preferred Skills
ITIL certification (preferred).
Experience in BFSI domain (if applicable).
Exposure to quality audits and reporting.
Key Competencies
Leadership & Team Management
Customer Handling (US Clients)
Communication Skills
Stakeholder Management
Process & SLA Adherence
Essential Skills
Provides first-tier technical support by directly responding to customer requests and inquiries.
Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.
Educates customers and communicates troubleshooting steps.
Resolves routine hardware and software incidents.
Follows documented workflow and established standards to resolve routine and newly reported issues.
Escalates to the appropriate technical resources for more complex incidents.
Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts.
Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.
No regular travel required.
Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.
Skills: Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management
Experience Required: 7+ years
Location: ~CHENNAI~BANGALORE~
Salary : Rs. 40,000.0 - Rs. 75,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Chemical Engineer – Medical Device
Location – PAN india
Level – 5+ Years
Notice Period – Immediate – 30 Days
• Chemical engineering with materials related experience.
• manufacturing experience in material formulations in any polymer or plastic manufacturing industry.
• Troubleshooting experience for any defects in producing raw materials ,
• Material Selection & Characterization
• Chemical Compatibility Analysis
• Analytical Techniques like FTIR, DSC, TGA, GC-MS, GPC, Rheology / Rheometry, Viscosity Testing, Mechanical & Physical Testing
• Knowledge in sterilization process and methods
• Manufacturing process and continuous improvement
Education
BS / MS in Chemical Engineering, Polymer Engineering, Materials Science, or equivalent.
Responsibilities
Chemical Engineer – Medical Device
Location – PAN india
Level – 5+ Years
Notice Period – Immediate – 30 Days
• Chemical engineering with materials related experience.
• manufacturing experience in material formulations in any polymer or plastic manufacturing industry.
• Troubleshooting experience for any defects in producing raw materials ,
• Material Selection & Characterization
• Chemical Compatibility Analysis
• Analytical Techniques like FTIR, DSC, TGA, GC-MS, GPC, Rheology / Rheometry, Viscosity Testing, Mechanical & Physical Testing
• Knowledge in sterilization process and methods
• Manufacturing process and continuous improvement
Education
BS / MS in Chemical Engineering, Polymer Engineering, Materials Science, or equivalent.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a skilled and proactive Hitachi Storage Specialist with hands-on experience in Global-Active Device (GAD) replication, automation using Hitachi Ops Center Protector, and performance analysis using Analyzer. The ideal candidate will be responsible for managing replication strategies, troubleshooting issues, and ensuring high availability across critical infrastructure. Key responsibilities include designing and managing GAD replication, configuring synchronous replication, and providing L2/L3 support for storage-related incidents. Candidates should have strong experience with Hitachi VSP series and Ops Center Suite, along with a deep understanding of GAD architecture.
Responsibilities
We are seeking a skilled and proactive Hitachi Storage Specialist with hands-on experience in Global-Active Device (GAD) replication, automation using Hitachi Ops Center Protector, and performance analysis using Analyzer. The ideal candidate will be responsible for managing replication strategies, troubleshooting issues, and ensuring high availability across critical infrastructure. Key responsibilities include designing and managing GAD replication, configuring synchronous replication, and providing L2/L3 support for storage-related incidents. Candidates should have strong experience with Hitachi VSP series and Ops Center Suite, along with a deep understanding of GAD architecture.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Hitachi Storage Specialist – GAD Replication
The Oracle GoldenGate Support Engineer will be responsible for installing, configuring, troubleshooting, and supporting GoldenGate environments. Key responsibilities include managing replication between different versions of Oracle databases, performing schema and table-level data refreshes, and ensuring high availability configurations. Candidates should have a strong understanding of Oracle databases and experience with GoldenGate from versions 12c to 21c. Ideal candidates will have at least 4 years of relevant experience and be familiar with database operations and maintenance.
Responsibilities
The Oracle GoldenGate Support Engineer will be responsible for installing, configuring, troubleshooting, and supporting GoldenGate environments. Key responsibilities include managing replication between different versions of Oracle databases, performing schema and table-level data refreshes, and ensuring high availability configurations. Candidates should have a strong understanding of Oracle databases and experience with GoldenGate from versions 12c to 21c. Ideal candidates will have at least 4 years of relevant experience and be familiar with database operations and maintenance.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Core Database Engineer will design, implement, and maintain highly available Oracle RAC clusters on ExaCC, ensuring optimal performance and fault tolerance. Key responsibilities include administering Oracle Clusterware, leading database migrations to Exadata Cloud@Customer, and managing disaster recovery strategies. Candidates should have a strong background in Exadata internals and performance tuning, with a minimum of 5 years of relevant experience in database engineering, particularly in a telecom domain. Familiarity with automation tools like Python and Ansible is preferred.
Responsibilities
The Core Database Engineer will design, implement, and maintain highly available Oracle RAC clusters on ExaCC, ensuring optimal performance and fault tolerance. Key responsibilities include administering Oracle Clusterware, leading database migrations to Exadata Cloud@Customer, and managing disaster recovery strategies. Candidates should have a strong background in Exadata internals and performance tuning, with a minimum of 5 years of relevant experience in database engineering, particularly in a telecom domain. Familiarity with automation tools like Python and Ansible is preferred.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Summary
We are seeking a skilled Salesforce Developer with hands-on experience in Salesforce Administration and Salesforce Industries (Vlocity) to design, develop, and support scalable Salesforce solutions. The ideal candidate should have expertise in OmniStudio, Industries CPQ, Apex, and Lightning technologies.
Key Responsibilities
• Develop and customize Salesforce solutions using Apex, LWC/Aura, and OmniStudio components (OmniScripts, DataRaptors, Integration Procedures, FlexCards)
• Configure Salesforce applications including profiles, roles, validation rules, workflows, and security settings
• Implement and support Salesforce Industries (Vlocity) CPQ solutions
• Build and maintain REST/SOAP API integrations
• Write optimized SOQL queries and troubleshoot performance issues
• Collaborate with business stakeholders to gather and translate requirements into technical solutions
• Perform testing, debugging, code reviews, deployments, and ensure code coverage best practices
• Develop UI components using JavaScript, HTML, and XML
• Follow best practices for scalability, security, and maintainability
Required Skills
• Salesforce Administration
• Salesforce Industries (Vlocity)
• Salesforce Industries CPQ
• OmniStudio (OmniScripts, DataRaptors, FlexCards, Integration Procedures)
• Apex Programming
• Lightning Components (LWC/Aura)
• REST & SOAP APIs
• SOQL
• JavaScript, HTML, XML
• Debugging & Performance Optimization
• Test Class Development & Code Coverage
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
