: Routing, Switching ,Wi-fi(Fortinet,Cisco, HP Aruba)
Must-Have**
Design experts in both Cisco and Juniper networks as well as Intelligent Building Infrastructures Systems and they are Data Center Specialist and Project Management Practitioners.
SN Responsibility of / Expectations from the Role
1 Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others Investigate and help resolve issues on customer’s network and IT states using agreed troubleshooting methodologies
2 Manage support cases to enable fast resolution that exceeds our customers’ expectations Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
3 Accurate recording of information Using the central document repository, to ensure knowledge sharing across the team and enable best practice
4 Handling day-to-day VoIP operations support and escalations & preparing and revising SOPs Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
Responsibilities
: Routing, Switching ,Wi-fi(Fortinet,Cisco, HP Aruba)
Must-Have**
Design experts in both Cisco and Juniper networks as well as Intelligent Building Infrastructures Systems and they are Data Center Specialist and Project Management Practitioners.
SN Responsibility of / Expectations from the Role
1 Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others Investigate and help resolve issues on customer’s network and IT states using agreed troubleshooting methodologies
2 Manage support cases to enable fast resolution that exceeds our customers’ expectations Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
3 Accurate recording of information Using the central document repository, to ensure knowledge sharing across the team and enable best practice
4 Handling day-to-day VoIP operations support and escalations & preparing and revising SOPs Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :: Routing, Switching ,Wi-fi(Fortinet,Cisco, HP Aruba)
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Engage in continuous learning to stay updated with the latest technologies and trends in video conferencing infrastructure. Professional & Technical Skills: - Must To Have Skills: Proficiency in Video Conferencing Infrastructure.- Strong understanding of network protocols and configurations.- Experience with troubleshooting video conferencing systems and related hardware.- Familiarity with cloud-based video conferencing solutions.
Responsibilities
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Engage in continuous learning to stay updated with the latest technologies and trends in video conferencing infrastructure. Professional & Technical Skills: - Must To Have Skills: Proficiency in Video Conferencing Infrastructure.- Strong understanding of network protocols and configurations.- Experience with troubleshooting video conferencing systems and related hardware.- Familiarity with cloud-based video conferencing solutions.
Salary : Rs. 0.0 - Rs. 50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Omnistudio Manager
Work with product owners to understand functional requirements and map them to Salesforce Vlocity OmniStudiocapabilities Leverage strong hands-on experience with Salesforce Vlocity OmniStudio to guide solution design and implementation decisions Translate business needs into clear technical guidance for development teams and facilitate technical discussions Serve as the primary technology liaison with client stakeholders, ensuring alignment on Salesforce solution delivery Lead triage and resolution of Salesforce production issues, including root cause analysis Own project coordination and delivery oversight from a U.S. engagement perspective
Responsibilities
Work with product owners to understand functional requirements and map them to Salesforce Vlocity OmniStudiocapabilities Leverage strong hands-on experience with Salesforce Vlocity OmniStudio to guide solution design and implementation decisions Translate business needs into clear technical guidance for development teams and facilitate technical discussions Serve as the primary technology liaison with client stakeholders, ensuring alignment on Salesforce solution delivery Lead triage and resolution of Salesforce production issues, including root cause analysis Own project coordination and delivery oversight from a U.S. engagement perspective
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
