Specialist Software Engineer -Production Support (Devops) - (25000JDY)
Missions
The role requires decent technical knowledge (UNIX, Database), business /functional skills. The role involves direct interaction with operations/middle office. Besides of the day to day support, the employee is in charge of projects. Helped by the support manager, resource works on projects which involves coordination and planning but also a direct relationship with the business line representatives/sponsors. The employee is be part of the Application Support team of SGSC/GBS/FRM. The PRD team is dedicated to the support of the applications developed for Equity Pricing Calculator. It aims at professionalizing support functions by allocating specific resources to that mission. As a member of the PRD/SUP team, the employee is responsible for the following functions:
Provide Application Support for a wide range of applications working within a global organization
1st and 2nd level Technical & functional support.
To work closely with the business and IT teams to capture their requests, incidents with clarity and be able to play effective role as bridge between two.
Daily Production monitoring,
Process follow-up
Regular Interactions with Developers and infrastructure teams..
Responsible for handling Incident reporting, problem analysis, Request management
Handle Release/Change management
Contributed to complex project run book during project rollout
Profile
Qualification- BE / B.Tech / MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record
3-6 years of experience in Application support
Good Knowledge of ITIL process.
Good Analytical and Problem-solving skills
Good technical knowledge on Unix, relational database, SQL writing,
Exposure to unix or shell scripting ,
Good Communication skills and very proactive attitude
Good to have:
Experience in Investment Banking sector
Knowledge on Agile development methodologies, and exposure to CI/CD tools like Jenkins
Knowledge of UC4
Responsibilities
Specialist Software Engineer -Production Support (Devops) - (25000JDY)
Missions
The role requires decent technical knowledge (UNIX, Database), business /functional skills. The role involves direct interaction with operations/middle office. Besides of the day to day support, the employee is in charge of projects. Helped by the support manager, resource works on projects which involves coordination and planning but also a direct relationship with the business line representatives/sponsors. The employee is be part of the Application Support team of SGSC/GBS/FRM. The PRD team is dedicated to the support of the applications developed for Equity Pricing Calculator. It aims at professionalizing support functions by allocating specific resources to that mission. As a member of the PRD/SUP team, the employee is responsible for the following functions:
Provide Application Support for a wide range of applications working within a global organization
1st and 2nd level Technical & functional support.
To work closely with the business and IT teams to capture their requests, incidents with clarity and be able to play effective role as bridge between two.
Daily Production monitoring,
Process follow-up
Regular Interactions with Developers and infrastructure teams..
Responsible for handling Incident reporting, problem analysis, Request management
Handle Release/Change management
Contributed to complex project run book during project rollout
Profile
Qualification- BE / B.Tech / MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record
3-6 years of experience in Application support
Good Knowledge of ITIL process.
Good Analytical and Problem-solving skills
Good technical knowledge on Unix, relational database, SQL writing,
Exposure to unix or shell scripting ,
Good Communication skills and very proactive attitude
Good to have:
Experience in Investment Banking sector
Knowledge on Agile development methodologies, and exposure to CI/CD tools like Jenkins
Knowledge of UC4
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Specialist Software Engineer -Production Support (Devops)
