Support Analyst specialism in technical functions providing support in the following areas: Network and Telephony.
· Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and
driving the opportunity to shift left.
· Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for
project delivery is considered.
· Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
· Plan and implement all hardware and software upgrades, both from a technical & user perspective.
· Ensure that service management procedures are adhered to.
· Ensure that all network security management procedures are adhered to.
· Accountability for chosen security network and telephony appliances.
· Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment within OSB.
· Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
· Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new
technologies are identified and escalated to management.
Responsibilities
Salary : Rs. 0.0 - Rs. 22.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
