Ticket resolution (focused on complex or sensitive issues)
· Temporary overspill for clients that have a high inbound volume or backlog
· Escalation point for technical queries
· Be involved in Infrastructure MIs as a technical specialist and support for account aligned Infrastructure engineer
· Input into technology support roadmaps, and best practice definitions
· High-risk technical change approvers
· Complete specific technical projects
· Identification of automation opportunities and the deployment of automation
· Technical SMEs for specific technologies
· Review of Major Incident reports before being issued
· Monitor and execute calls entering the Infrastructure Support queues in accordance with contractual SLAs
· Carry out Incident Management on assigned tickets.
· Provide 3rd Line Support to the client on Infrastructure Incidents & Requests
· Document common process & practice, including process flow diagrams, process and procedures around identified Service Improvements,
maintaining Knowledge Base
· Provide SME support to Problem Management and proactively work to identify and resolve problems.
· Support and mentor new starters in various Infrastructure technologies
Responsibilities
Salary : Rs. 0.0 - Rs. 21.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Support Analyst specialism in technical functions providing support in the following areas: Network and Telephony.
· Mentoring support analysts and junior support staff in all aspects of their specialism, supporting the creation of knowledge articles and
driving the opportunity to shift left.
· Fulfil incident, request, change and problem remediation against the agreed service levels. In addition to ensuring providing expertise for
project delivery is considered.
· Maintain and manage standards for the Banks IT infrastructure and associated systems in line with industry best practice.
· Plan and implement all hardware and software upgrades, both from a technical & user perspective.
· Ensure that service management procedures are adhered to.
· Ensure that all network security management procedures are adhered to.
· Accountability for chosen security network and telephony appliances.
· Responsibility for maintenance, supporting config and firmware of all network and Telephony equipment within OSB.
· Create a maintenance roadmap for Network and Telephony devices that ensures compliance at defined levels.
· Work with the organisation in developing and executing continuous service improvements by ensuring any appropriate functionality and new
technologies are identified and escalated to management.
Responsibilities
Salary : Rs. 0.0 - Rs. 22.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Information Security Engineer role will be responsible for the automation of delivery of network security in the public cloud initiatives globally within American Express. This will be an integral role for the network security engineering and delivery for public cloud including automation, scalability.
Job Responsibility
Engage with multiple cloud and networking stakeholders, understand the requirements for complex enterprise cloud environment
Provide cloud and network security expertise and guidance to the cloud programs including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Cloud Application Architecture subprograms.
Collaborate with enterprise architects and SMEs to deliver complete security architecture solutions
Lead Cloud network security initiatives with designs, patterns and develop/deliver scalable and security terraform modules? Look for opportunities to automate the network security configurations and implementations
Monitor and optimize the patterns and modules"
Essential Skills:
Minimum Qualifications
7+ years of overall experience in datacentre, cloud and network
5+ years of hands-on experience in AWS and GCP cloud.
3+ years of experience in Containers, Kubernetes and micro services
3+ years of experience in Terraform? 3+ years of experience in advance networking in public cloud
Understanding of classical or cloud-native design patterns is required.? Knowledge of security configuration management, container security, endpoint security and secrets management as they are applied to cloud applications.? Knowledge of network architecture, proxy infrastructure, and programs to support network access and enablement.
Experience with multiple Information Security domains, such as Infrastructure Vulnerability, Data Loss Prevention, End User Security, Network Security, Internet Security, Identity & Access Management, etc.
Preferred Qualifications
Bachelor?s Degree in computer science, computer engineering, or related field; or equivalent experience is preferred. ? Terraform certification preferred ? Cloud Engineering or Security Certification preferred ? AWS Certified Solutions Architect (professional), AWS Certified Advanced Networking Speciality, AWS Certified Security, GCP Cloud Architect, GCP Network Engineer, GCP Cloud Security Engineer or similar."
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Network Security~Digital : Amazon Web Service(AWS) Cloud Computing~Digital : Google Cloud~Digital : Kubernetes~Digital: Terraform
- Expertise in Playwright and Selenium - Experience in creating test cases and testing using playwright and Selenium - Minimum 6+ years of experience - Experience in working in Agile projects - Flexibility with the work timings
Essential Skills:
- Expertise in Playwright and Selenium - Experience in creating test cases and testing using playwright and Selenium - Minimum 6+ years of experience - Experience in working in Agile projects - Flexibility with the work timings - Expertise in Playwright and Selenium - Experience in creating test cases and testing using playwright and Selenium - Minimum 6+ years of experience - Experience in working in Agile projects - Flexibility with the work timings
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :HiTech : Automation Testing~Playwright~Selenium
Job Description:
Analyze and execute requirements using existing technologies.● Write clean, maintainable, documented code using best engineering practices in theindustry (design patterns, test driven development (TDD), peer review, continuousimprovement (CI), automated testing etc.).● Ensure quality, and continuously promote Quality First Time.● Collaborate with squad members including Enterprise Architects, engineers, scrummaster and product owner
Essential Skills:
4+ years of experience in developing, testing, maintaining and documenting applicationsin Python 3+ , SQL, Pandas, Apps Script (optional) and AWS/GCP● Experience in OOP and Functional programming● Familiarity with REST API Access, Data bases, data modeling and Secret management.● Experience as a Google AppSheet Developer or similar role. Strong proficiency inbuilding and customizing applications using the AppSheet platform (optional)● Proficiency in configuring workflows, rules, and expressions within AppSheet application(optional)● Understanding of type hints, TDD (pytest, monkey patching), high-performance codeusing asyncio and threads● Hands-on experience with DevOps practices:CI using GitHub Actions/GitLab Runners,CD using Docker containers on horizontally scalable k8s environments. Development Essentials: JIRA, Git, Jenkins, Docker, Python package management,Testing X Ray● Collaborative Traits: good communication skills, team player, proactive and capable ofachieving project milestones under tight deadlines● Engineering Traits: Attention to detail, problem solving, debugging, optimization andanalytical skills.● Familiar with Scrum (agile framework)
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Python, Amazon Web Service(AWS) Cloud Computing
Job Description:
Design and Development of backend application in Java technologies on Spring boot. Should be fully hands on and independently handle assigned technical tasks. Experience of working in Agile Scrum teams. Familiar with scrum terminologies, development process and working in location independent agile teams. Experience with building Spring boot Microservices under Event driven architectures. Adept in unit testing (plan and execution) and help in building scalable applications. Work on development of online real time systems & payment gateways with tight SLAs. Ability to identify performance issues and fine tune. Knowledge/Experience in Cloud native architecture. Implement and deploy scalable application on cloud (Azure) using CD/CI tools (Jenkins, GIT etc.)
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Advanced Java Concepts~Digital : Microservices~Digital : Spring Boot
