Job Description - Lead Software Engineer (Calypso) (260007T2)
Lead Software Engineer (Calypso) - (260007T2)
Missions
Responsibilities: ACE can help you write this job description (go/ACE)
Technical expert, with strong proven experience of end-end implementation on Calypso Application
Expected sphere of influence and collaboration is expected to be immediate team and interfacing teams.
Skills involving negotiation and convincing are important, but person needn't be an expert.
Train new joiners and team members technically
Liaise with all related Business and Support Unit stakeholders, including Product Owner, to analyze and challenge business requirements
Leading to functional specifications and detailed user stories
Suggest better ways of working and delivering the tasks assigned
Present technical related topics in relevant forums and discussions
Help to implement decisions taken during IS Strategy Opco’s of her/his conurbation
Work out the team's deliverables as per the planning chalked out by the PO
Make sure that all the deliverables are met as per time, cost and plan
To help in implementing project/applications/services architecture and propose modifications
To identify pain points and highlight the same along with some high-level solution proposal
Research to determine if solutions currently exist within calypso or required customization
Strengthen functional/technical testing strategy definition and activities
Validate the effectiveness and coverage of test strategy
Propose new ways of testing in line with evolving market standards/practices in QA area. Implementation Strategy and Support
Profile
Should have 9+ years of Java development experience with at least 6+ years of working knowledge in CALYPSO
Hands on technical exposure on Calypso Backoffice function, Message setup, workflow, settlement (SWIFTS), Accounting, Settlement instruction, Payment , BO Positions & expert in customization around Calypso
Basic product Knowledge on capital markets as Securities including Corporate Actions, Money Market, Foreign Exchange, Listed and OTC Derivatives
Should be analytical and able to troubleshoot, debug issue independently & out of box thinking for the solutioning & designing
Ownership attitude & good influencing skill is expected
Highly motivated, good communication, ability to follow the open point till the closure is expected
Good in verbal and written communication
Agile environment exposure preferred
Responsibilities
Job Description - Lead Software Engineer (Calypso) (260007T2)
Lead Software Engineer (Calypso) - (260007T2)
Missions
Responsibilities: ACE can help you write this job description (go/ACE)
Technical expert, with strong proven experience of end-end implementation on Calypso Application
Expected sphere of influence and collaboration is expected to be immediate team and interfacing teams.
Skills involving negotiation and convincing are important, but person needn't be an expert.
Train new joiners and team members technically
Liaise with all related Business and Support Unit stakeholders, including Product Owner, to analyze and challenge business requirements
Leading to functional specifications and detailed user stories
Suggest better ways of working and delivering the tasks assigned
Present technical related topics in relevant forums and discussions
Help to implement decisions taken during IS Strategy Opco’s of her/his conurbation
Work out the team's deliverables as per the planning chalked out by the PO
Make sure that all the deliverables are met as per time, cost and plan
To help in implementing project/applications/services architecture and propose modifications
To identify pain points and highlight the same along with some high-level solution proposal
Research to determine if solutions currently exist within calypso or required customization
Strengthen functional/technical testing strategy definition and activities
Validate the effectiveness and coverage of test strategy
Propose new ways of testing in line with evolving market standards/practices in QA area. Implementation Strategy and Support
Profile
Should have 9+ years of Java development experience with at least 6+ years of working knowledge in CALYPSO
Hands on technical exposure on Calypso Backoffice function, Message setup, workflow, settlement (SWIFTS), Accounting, Settlement instruction, Payment , BO Positions & expert in customization around Calypso
Basic product Knowledge on capital markets as Securities including Corporate Actions, Money Market, Foreign Exchange, Listed and OTC Derivatives
Should be analytical and able to troubleshoot, debug issue independently & out of box thinking for the solutioning & designing
Ownership attitude & good influencing skill is expected
Highly motivated, good communication, ability to follow the open point till the closure is expected
Good in verbal and written communication
Agile environment exposure preferred
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to ensure the delivery of scalable and efficient software. Your work focuses on meeting unique business requirements through innovative and adaptable software designs, contributing to the overall success of projects and organizational goals. Roles & Responsibilities: BTP Dev and Automation JD • Strong understanding of SAP Build Process Automation architecture (Processes, Automations, Actions, Decisions)• Hands-on experience troubleshooting failed automations, including log analysis and root-cause identification• Ability to modify and enhance existing processes, such as adding steps, changing logic, or updating integrations• Experience maintaining Actions that interact with:• S/4HANA APIs (OData/REST)• RFC/BAPI calls via destinations• Knowledge of BTP Destinations and Connectivity, including error handling for on-prem integrations• Experience with versioning, transport, and deployment of SBPA content across Dev/QA/Prod• Ability to manage background jobs, triggers, schedules, and reprocessing logic• Capability to perform impact analysis during upgrades (SBPA, BTP services, API version changes)• Nice to have -Design new automations and workflows, Integrating with CAPM applications
Responsibilities
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to ensure the delivery of scalable and efficient software. Your work focuses on meeting unique business requirements through innovative and adaptable software designs, contributing to the overall success of projects and organizational goals. Roles & Responsibilities: BTP Dev and Automation JD • Strong understanding of SAP Build Process Automation architecture (Processes, Automations, Actions, Decisions)• Hands-on experience troubleshooting failed automations, including log analysis and root-cause identification• Ability to modify and enhance existing processes, such as adding steps, changing logic, or updating integrations• Experience maintaining Actions that interact with:• S/4HANA APIs (OData/REST)• RFC/BAPI calls via destinations• Knowledge of BTP Destinations and Connectivity, including error handling for on-prem integrations• Experience with versioning, transport, and deployment of SBPA content across Dev/QA/Prod• Ability to manage background jobs, triggers, schedules, and reprocessing logic• Capability to perform impact analysis during upgrades (SBPA, BTP services, API version changes)• Nice to have -Design new automations and workflows, Integrating with CAPM applications
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Role Overview
The SIAM Specialist will support the establishment and operation of the Service Integration and Management (SIAM) function. The role ensures effective coordination between multiple service providers and internal IT teams to deliver integrated end-to-end services.
The specialist will contribute to the design of the SIAM operating model, governance framework, and service management processes while ensuring alignment with business requirements.
Key Responsibilities
SIAM Setup & Operating Model
Support the design and implementation of the SIAM framework.
Define roles, responsibilities, and governance structures across service providers.
Document SIAM operational procedures and integration mechanisms.
Service Integration
Coordinate services delivered by multiple service providers.
Ensure seamless collaboration across infrastructure, applications, and platform services.
Maintain end-to-end service visibility across IT towers.
Governance & Vendor Coordination
Facilitate service governance meetings and operational reviews.
Manage operational issues involving multiple vendors.
Ensure providers comply with agreed processes and governance standards.
SLA / KPI Monitoring
Track service performance against defined SLA and KPI targets.
Validate service provider reporting.
Identify and escalate service risks.
Continuous Improvement
Identify improvement opportunities across the service ecosystem.
Track service improvement initiatives and ensure closure.
Tools & Platforms
Experience with ITSM tools such as:
ServiceNow
Responsibilities
Description:
Role Overview
The SIAM Specialist will support the establishment and operation of the Service Integration and Management (SIAM) function. The role ensures effective coordination between multiple service providers and internal IT teams to deliver integrated end-to-end services.
The specialist will contribute to the design of the SIAM operating model, governance framework, and service management processes while ensuring alignment with business requirements.
Key Responsibilities
SIAM Setup & Operating Model
Support the design and implementation of the SIAM framework.
Define roles, responsibilities, and governance structures across service providers.
Document SIAM operational procedures and integration mechanisms.
Service Integration
Coordinate services delivered by multiple service providers.
Ensure seamless collaboration across infrastructure, applications, and platform services.
Maintain end-to-end service visibility across IT towers.
Governance & Vendor Coordination
Facilitate service governance meetings and operational reviews.
Manage operational issues involving multiple vendors.
Ensure providers comply with agreed processes and governance standards.
SLA / KPI Monitoring
Track service performance against defined SLA and KPI targets.
Validate service provider reporting.
Identify and escalate service risks.
Continuous Improvement
Identify improvement opportunities across the service ecosystem.
Track service improvement initiatives and ensure closure.
Tools & Platforms
Experience with ITSM tools such as:
ServiceNow
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description:
Senior CMDB Expert
We also require a senior-level CMDB specialist with deep experience in:
• CMDB architecture and CSDM alignment
• CMDB cleanup initiatives (de-duplication, orphan CI resolution, data normalization)
• Relationship correction and dependency mapping
• Governance framework design and implementation
• Defining data ownership and operational processes
• Establishing controls to maintain CMDB data quality and long-term sanity
• Experience working in multi-vendor environments
This role will be critical in stabilizing and strengthening our CMDB foundation while ensuring sustainable governance practices.
Responsibilities
Description:
Senior CMDB Expert
We also require a senior-level CMDB specialist with deep experience in:
• CMDB architecture and CSDM alignment
• CMDB cleanup initiatives (de-duplication, orphan CI resolution, data normalization)
• Relationship correction and dependency mapping
• Governance framework design and implementation
• Defining data ownership and operational processes
• Establishing controls to maintain CMDB data quality and long-term sanity
• Experience working in multi-vendor environments
This role will be critical in stabilizing and strengthening our CMDB foundation while ensuring sustainable governance practices.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Description
We are looking for a talented and experienced Business Support Engineer to join our dynamic team at the Daimler Truck Innovation Center India Private Limited. In this role, you will play a crucial part in establishing a structured support model that aligns with defined SLAs, KPIs, and continuous improvement practices. Your primary focus will be to ensure operational efficiency and customer satisfaction through effective issue resolution and process optimization.
Responsibilities
Should have good exposure to warranty claim process and Finance & legal terms related to warranty
Candidate will be handling the warranty L2 support and also involve and change management for warranty process.
Address escalated technical issues for warranty management system and perform root cause analysis.
Coordinate with internal teams to resolve complex problems.
Monitor and report on ticket inflow and outflow, resolution times, and user management for audits.
Develop dashboards with defined KPIs to track performance and identify areas for improvement.
Conduct regular reviews and implement automated processes using AI solutions.
Update the knowledge base and documentation regularly to ensure accuracy and relevance.
Explore AI-powered solutions for automated ticket assignment and routing, self-service options, and virtual assistants to enhance customer satisfaction and reduce support center load.
Develop scripts to add automation and streamline support processes.
Handle change requests and ensure smooth implementation.
Qualifications
B.Tech or BE degree
3-6 years of experience in Warranty claim support for automotive industry and analysis.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Experience with AI and automation technologies is preferred.
Proficiency in scripting languages for automation.
Knowledge of ITIL practices and principles.
Ability to work independently and manage multiple tasks.
Strong organizational and time management skills.
A passion for continuous improvement and customer satisfaction.
Required Knowledge:
Quick comprehension of the topic “Warranty” as well as contextual relationships
Process understanding regarding warranty and goodwill as foundation for identification of bugs within process that need to be resolved
General understanding of object structure/ logic within Salesforce
Basic SQL knowledge
Basic Knowledge about Service Now
Knowledge regarding Salesforce indicator (not mandatory)
Knowledge of Jira
Familiar with user stories within context of software development
Analytical & Root Cause Skills
L2 should not just approve/reject — they must analyze patterns.
Root Cause Analysis (RCA) methodology
Failure pattern identification
Data analysis (Excel, BI tools preferred)
Soft Skills
Open mindedness
Easy in connecting with other people
Direct communication in case of any unclarities
Attention to Details
Prioritization Skills
Patience
Responsibilities
Description
We are looking for a talented and experienced Business Support Engineer to join our dynamic team at the Daimler Truck Innovation Center India Private Limited. In this role, you will play a crucial part in establishing a structured support model that aligns with defined SLAs, KPIs, and continuous improvement practices. Your primary focus will be to ensure operational efficiency and customer satisfaction through effective issue resolution and process optimization.
Responsibilities
Should have good exposure to warranty claim process and Finance & legal terms related to warranty
Candidate will be handling the warranty L2 support and also involve and change management for warranty process.
Address escalated technical issues for warranty management system and perform root cause analysis.
Coordinate with internal teams to resolve complex problems.
Monitor and report on ticket inflow and outflow, resolution times, and user management for audits.
Develop dashboards with defined KPIs to track performance and identify areas for improvement.
Conduct regular reviews and implement automated processes using AI solutions.
Update the knowledge base and documentation regularly to ensure accuracy and relevance.
Explore AI-powered solutions for automated ticket assignment and routing, self-service options, and virtual assistants to enhance customer satisfaction and reduce support center load.
Develop scripts to add automation and streamline support processes.
Handle change requests and ensure smooth implementation.
Qualifications
B.Tech or BE degree
3-6 years of experience in Warranty claim support for automotive industry and analysis.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Experience with AI and automation technologies is preferred.
Proficiency in scripting languages for automation.
Knowledge of ITIL practices and principles.
Ability to work independently and manage multiple tasks.
Strong organizational and time management skills.
A passion for continuous improvement and customer satisfaction.
Required Knowledge:
Quick comprehension of the topic “Warranty” as well as contextual relationships
Process understanding regarding warranty and goodwill as foundation for identification of bugs within process that need to be resolved
General understanding of object structure/ logic within Salesforce
Basic SQL knowledge
Basic Knowledge about Service Now
Knowledge regarding Salesforce indicator (not mandatory)
Knowledge of Jira
Familiar with user stories within context of software development
Analytical & Root Cause Skills
L2 should not just approve/reject — they must analyze patterns.
Root Cause Analysis (RCA) methodology
Failure pattern identification
Data analysis (Excel, BI tools preferred)
Soft Skills
Open mindedness
Easy in connecting with other people
Direct communication in case of any unclarities
Attention to Details
Prioritization Skills
Patience
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
