3+ years of experience with SAP BW and BW on HANA -Mandatory
Knowledge on BW ABAP - Mandatory
Experience & Good Knowledge in all BW key areas covering architecture, modelling ,extraction, ETL & Reporting -Mandatory
Experience & Good Knowledge in LSA ++ architecture
Experience & Good Knowledge in BW on HANA concepts Hybrid Modelling including Native HANA Models ( Calculation Views / CDS Views) - Mandatory
ABAP skills from BW Perspective [Routines, Classes, AMDP, Procedures ABAP CDS etc) – Hands on Experience Required
End to End Experience in gathering requirement, Functional Analysis, HLD, LLD, Buiil, Testing & Production deployment
Extensive experience with analysis, design, development, customization, and BW analytics
Proficiency in analyzing and translating business requirements to technical requirements and architecture.
Extensive experience with complex SAP BW Environment & Architectures
Delivering complex projects using Agile Scrum methodology
Preferred Functional Knowledge Production Planning, Finance , Month End closing related tasks
Should be flexible to support team during MEC period.
Preferred knowledge in Devops Test automation
Good Problem-solving skills
Responsibilities
3+ years of experience with SAP BW and BW on HANA -Mandatory
Knowledge on BW ABAP - Mandatory
Experience & Good Knowledge in all BW key areas covering architecture, modelling ,extraction, ETL & Reporting -Mandatory
Experience & Good Knowledge in LSA ++ architecture
Experience & Good Knowledge in BW on HANA concepts Hybrid Modelling including Native HANA Models ( Calculation Views / CDS Views) - Mandatory
ABAP skills from BW Perspective [Routines, Classes, AMDP, Procedures ABAP CDS etc) – Hands on Experience Required
End to End Experience in gathering requirement, Functional Analysis, HLD, LLD, Buiil, Testing & Production deployment
Extensive experience with analysis, design, development, customization, and BW analytics
Proficiency in analyzing and translating business requirements to technical requirements and architecture.
Extensive experience with complex SAP BW Environment & Architectures
Delivering complex projects using Agile Scrum methodology
Preferred Functional Knowledge Production Planning, Finance , Month End closing related tasks
Should be flexible to support team during MEC period.
Preferred knowledge in Devops Test automation
Good Problem-solving skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Role: Device as a Service (DaaS) Specialist
Experience:
7+ years in IT Service Management with strong expertise in DaaS
Role Purpose
The DaaS responsible for end-to-end lifecycle management of end-user devices (laptops, desktops, peripherals) delivered under a Device-as-a-Service model. This role ensures seamless provisioning, support, asset management, and optimization of workplace devices in alignment with business needs and IT strategy.
Key Responsibilities
Service Ownership & Governance
Own the DaaS service across its lifecycle (request → provision → support → refresh → disposal)
Define and maintain service scope, SLAs, and KPIs
Govern vendors and service providers (OEMs, leasing partners, support vendors)
Ensure compliance with organizational policies and audit requirements
Device Lifecycle Management
Manage end-to-end device lifecycle
Procurement & vendor coordination
Imaging & provisioning (modern provisioning / Autopilot)
Deployment & onboarding
Break/fix & replacement
Refresh & decommissioning
Ensure standardization of device models and configurations
Demand & Capacity Management
Forecast device demand based on:
New hires
Attrition
Device refresh cycles
Maintain buffer stock / pool devices for critical roles
Optimize inventory and warehouse management
Vendor & Contract Management
Manage DaaS vendors
Track vendor performance against SLAs
Handle escalations and service reviews
Ensure contract compliance (leasing, warranty, AMC)
ServiceNow (SNOW) & Tooling
Ensure proper integration with ServiceNow:
Catalog items for device requests
Asset & CMDB management
Incident / Request / Change workflows
Maintain accurate asset data and reporting
Financial & Cost Management
Manage device cost models (CapEx vs OpEx)
Track cost per device and optimize spend
Support budgeting and forecasting activities
User Experience & Support
Ensure high-quality end-user experience
Monitor service desk performance for device-related issues
Drive improvements in:
First-time fix rate
Device delivery timelines
User satisfaction
Reporting & Continuous Improvement
Track and report KPIs:
Device fulfillment time
Incident trends
Asset accuracy
Vendor SLA adherence
Drive Continual Service Improvement (CSI) initiatives
Key Skills & Competencies
Technical Skills
End-user computing (EUC) environment
Device lifecycle & asset management
Modern device management (Intune, Autopilot)
ITSM tools (especially ServiceNow)
Functional Skills
Vendor management
Demand forecasting
Process design (ITIL-based)
Financial awareness (leasing / DaaS model)
Soft Skills
Stakeholder management
Strong communication
Problem-solving & decision-making
Leadership and ownership mindset
Experience Required
5–10 years in IT Infrastructure / End User Computing
Experience in DaaS / workplace services / asset management
Exposure to SIAM or multi-vendor environment (preferred)
Preferred Qualifications
ITIL, Service Now, Servity
Experience with large-scale IT transformations or transitions.
Knowledge of CMDB, SLM, and Financial Management integration.
Responsibilities
Job Role: Device as a Service (DaaS) Specialist
Experience:
7+ years in IT Service Management with strong expertise in DaaS
Role Purpose
The DaaS responsible for end-to-end lifecycle management of end-user devices (laptops, desktops, peripherals) delivered under a Device-as-a-Service model. This role ensures seamless provisioning, support, asset management, and optimization of workplace devices in alignment with business needs and IT strategy.
Key Responsibilities
Service Ownership & Governance
Own the DaaS service across its lifecycle (request → provision → support → refresh → disposal)
Define and maintain service scope, SLAs, and KPIs
Govern vendors and service providers (OEMs, leasing partners, support vendors)
Ensure compliance with organizational policies and audit requirements
Device Lifecycle Management
Manage end-to-end device lifecycle
Procurement & vendor coordination
Imaging & provisioning (modern provisioning / Autopilot)
Deployment & onboarding
Break/fix & replacement
Refresh & decommissioning
Ensure standardization of device models and configurations
Demand & Capacity Management
Forecast device demand based on:
New hires
Attrition
Device refresh cycles
Maintain buffer stock / pool devices for critical roles
Optimize inventory and warehouse management
Vendor & Contract Management
Manage DaaS vendors
Track vendor performance against SLAs
Handle escalations and service reviews
Ensure contract compliance (leasing, warranty, AMC)
ServiceNow (SNOW) & Tooling
Ensure proper integration with ServiceNow:
Catalog items for device requests
Asset & CMDB management
Incident / Request / Change workflows
Maintain accurate asset data and reporting
Financial & Cost Management
Manage device cost models (CapEx vs OpEx)
Track cost per device and optimize spend
Support budgeting and forecasting activities
User Experience & Support
Ensure high-quality end-user experience
Monitor service desk performance for device-related issues
Drive improvements in:
First-time fix rate
Device delivery timelines
User satisfaction
Reporting & Continuous Improvement
Track and report KPIs:
Device fulfillment time
Incident trends
Asset accuracy
Vendor SLA adherence
Drive Continual Service Improvement (CSI) initiatives
Key Skills & Competencies
Technical Skills
End-user computing (EUC) environment
Device lifecycle & asset management
Modern device management (Intune, Autopilot)
ITSM tools (especially ServiceNow)
Functional Skills
Vendor management
Demand forecasting
Process design (ITIL-based)
Financial awareness (leasing / DaaS model)
Soft Skills
Stakeholder management
Strong communication
Problem-solving & decision-making
Leadership and ownership mindset
Experience Required
5–10 years in IT Infrastructure / End User Computing
Experience in DaaS / workplace services / asset management
Exposure to SIAM or multi-vendor environment (preferred)
Preferred Qualifications
ITIL, Service Now, Servity
Experience with large-scale IT transformations or transitions.
Knowledge of CMDB, SLM, and Financial Management integration.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
