AI and Automation~AI & Gen AI - Products & Tools
Job Description:
We are looking for an experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation. The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a strong background in scripting, infrastructure automation, and workflow orchestration.
GenAI & Agentic AI Automation
• Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
• Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
• Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
• Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.
Automation & Scripting
• Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
• Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
• Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.
Workflow Orchestration
• Build business process automation using Power Automate and Microsoft 365 tools.
• Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.
Monitoring & Optimization
• Track system performance and user experience metrics.
• Identify automation opportunities and lead continuous improvement initiatives.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :AI and Automation~AI & Gen AI - Products & Tools
Job Description:
• Windows patching using SCCMLead the technical investigation and assessment of new client in-take requests by working closely with our technology and business partners to perform windows based assignments.
• Working directly with our business partner(s), and project Technology Solution teams to ensure solutions are met, while adhering to the banks technology and quality standards.Sustain an understanding of both business and technology directions, as well as technology growths and industry trends.
• Acting as point of escalation for unresolved Windows Server OS, VM, and infrastructureOS technical issues post-build and post-project phase.Develop and maintain strong working relationship with the various lines of business ITS Management. Required to meet and manage agreed upon project objectives and timelines (Task deploymentdecommissioning Windows serversCapacity Management).
• Creating Updating OS documentation as it relates to project assignments.Ensure timely and accurate communication and resolutionescalation of issues
• Monitor lifecycle service delivery against individual commitments by prioritizing ongoing work activities
• Follow documented operational procedures and processes with minimal guidance from the teamContinue to analyze day-to-day team processes, for areas and methods of improvement (Continuous Improvement Planning).
• Provide technical guidance to Build team, Technolo
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
