Role Title: Release Manager
Program: ServiceNow OSS Transformation
Location: Offshore
Role Summary
The Release Manager will own the release governance, planning, coordination, and deployment readiness for a large-scale ServiceNow-led OSS transformation program. The role ensures that all ServiceNow platform, workflow, integration, and data releases are controlled, tested, approved, and deployed with minimal business disruption. The role sits at the intersection of release management, change management, environment coordination, and stakeholder communication across service operations, architecture, development, testing, and infrastructure teams.
Key Responsibilities
- Own the end-to-end release calendar for ServiceNow platform and OSS transformation workstreams.
- Coordinate release scope across ServiceNow enhancements, integrations, CMDB updates, workflow changes, and data migrations.
- Manage release readiness across development, QA, UAT, security, and production support teams.
- Ensure alignment with change management, CAB approvals, and deployment governance.
- Coordinate cutover planning, implementation windows, rollback plans, and hypercare support.
- Track release dependencies across ServiceNow, OSS/BSS, integration layers, and external vendors.
- Maintain release documentation, including release notes, runbooks, deployment plans, and sign-offs.
- Drive defect triage, release risk management, and escalation resolution during deployment cycles.
- Produce stakeholder updates, executive status reports, and release risk dashboards.
- Support post-release reviews and continuous improvement of release processes and controls.
ServiceNow Focus
- Manage releases using ServiceNow Release Management and related change workflows.
- Work with release tasks, change items, and scoped work artifacts in ServiceNow.
- Ensure release governance is embedded into the ServiceNow operating model.
- Support process discipline across incident, problem, change, and release practices.
- Partner with platform, product, and architecture teams to ensure releases are traceable and auditable.
OSS Transformation Experience
- Experience supporting telecom OSS transformation programs, ideally involving ServiceNow, service assurance, fulfillment, and operational workflow redesign.
- Familiarity with telecom domain integrations such as OSS/BSS interfaces, inventory, orchestration, order fallout, and service management processes.
- Understanding of how release changes affect operational support models, service desks, service assurance, and field/service delivery.
- Ability to coordinate across vendors and technical towers in a multi-system enterprise landscape.
- Knowledge of telecom change windows, operational risk controls, and business-critical production environments.
Required Skills and Experience
- 7+ years of experience in release management, deployment coordination, or change/release governance.
- Strong hands-on experience with ServiceNow platform delivery or enterprise TSOM & TSM programs.
- Solid understanding of ITIL release, change, incident, and problem management practices.
- Experience in complex transformation environments with multiple dependent releases.
- Strong stakeholder management, communication, and cross-functional coordination skills.
- Familiarity with CI/CD, environment management, deployment planning, and production readiness.
- Ability to manage multiple releases in parallel under tight timelines.
- Strong documentation, reporting, and issue/risk management capability.
Preferred Qualifications
- ServiceNow platform knowledge, including Release Management, Change Management, CMDB, and integration workflows.
- Experience in telecom OSS/BSS transformation or digital operations programs.
- Exposure to tools such as Jira, Confluence, Azure DevOps, or equivalent release tooling.
- ITIL certification and/or ServiceNow certifications preferred.
- Experience with offshore delivery models and global stakeholder coordination.
Responsibilities
Role Title: Release Manager
Program: ServiceNow OSS Transformation
Location: Offshore
Role Summary
The Release Manager will own the release governance, planning, coordination, and deployment readiness for a large-scale ServiceNow-led OSS transformation program. The role ensures that all ServiceNow platform, workflow, integration, and data releases are controlled, tested, approved, and deployed with minimal business disruption. The role sits at the intersection of release management, change management, environment coordination, and stakeholder communication across service operations, architecture, development, testing, and infrastructure teams.
Key Responsibilities
- Own the end-to-end release calendar for ServiceNow platform and OSS transformation workstreams.
- Coordinate release scope across ServiceNow enhancements, integrations, CMDB updates, workflow changes, and data migrations.
- Manage release readiness across development, QA, UAT, security, and production support teams.
- Ensure alignment with change management, CAB approvals, and deployment governance.
- Coordinate cutover planning, implementation windows, rollback plans, and hypercare support.
- Track release dependencies across ServiceNow, OSS/BSS, integration layers, and external vendors.
- Maintain release documentation, including release notes, runbooks, deployment plans, and sign-offs.
- Drive defect triage, release risk management, and escalation resolution during deployment cycles.
- Produce stakeholder updates, executive status reports, and release risk dashboards.
- Support post-release reviews and continuous improvement of release processes and controls.
ServiceNow Focus
- Manage releases using ServiceNow Release Management and related change workflows.
- Work with release tasks, change items, and scoped work artifacts in ServiceNow.
- Ensure release governance is embedded into the ServiceNow operating model.
- Support process discipline across incident, problem, change, and release practices.
- Partner with platform, product, and architecture teams to ensure releases are traceable and auditable.
OSS Transformation Experience
- Experience supporting telecom OSS transformation programs, ideally involving ServiceNow, service assurance, fulfillment, and operational workflow redesign.
- Familiarity with telecom domain integrations such as OSS/BSS interfaces, inventory, orchestration, order fallout, and service management processes.
- Understanding of how release changes affect operational support models, service desks, service assurance, and field/service delivery.
- Ability to coordinate across vendors and technical towers in a multi-system enterprise landscape.
- Knowledge of telecom change windows, operational risk controls, and business-critical production environments.
Required Skills and Experience
- 7+ years of experience in release management, deployment coordination, or change/release governance.
- Strong hands-on experience with ServiceNow platform delivery or enterprise TSOM & TSM programs.
- Solid understanding of ITIL release, change, incident, and problem management practices.
- Experience in complex transformation environments with multiple dependent releases.
- Strong stakeholder management, communication, and cross-functional coordination skills.
- Familiarity with CI/CD, environment management, deployment planning, and production readiness.
- Ability to manage multiple releases in parallel under tight timelines.
- Strong documentation, reporting, and issue/risk management capability.
Preferred Qualifications
- ServiceNow platform knowledge, including Release Management, Change Management, CMDB, and integration workflows.
- Experience in telecom OSS/BSS transformation or digital operations programs.
- Exposure to tools such as Jira, Confluence, Azure DevOps, or equivalent release tooling.
- ITIL certification and/or ServiceNow certifications preferred.
- Experience with offshore delivery models and global stakeholder coordination.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand system dependencies and impact of issues.- Document findings and resolutions to build a knowledge base for future reference.- Assist in the implementation of system updates and patches to improve performance and security.- Support junior team members by sharing knowledge and providing guidance when needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Experience in data integration, transformation, and migration processes.- Strong problem-solving skills with the ability to analyze complex system issues.- Familiarity with monitoring tools and techniques to track system performance.- Ability to work effectively in a collaborative team environment while managing individual responsibilities. Additional Information: - The candidate should have minimum 3 years of experience in SAP BusinessObjects Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand system dependencies and impact of issues.- Document findings and resolutions to build a knowledge base for future reference.- Assist in the implementation of system updates and patches to improve performance and security.- Support junior team members by sharing knowledge and providing guidance when needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Experience in data integration, transformation, and migration processes.- Strong problem-solving skills with the ability to analyze complex system issues.- Familiarity with monitoring tools and techniques to track system performance.- Ability to work effectively in a collaborative team environment while managing individual responsibilities. Additional Information: - The candidate should have minimum 3 years of experience in SAP BusinessObjects Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,60,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Azure Platform Engineer, a typical day involves developing, maintaining, and optimizing cloud-based data platform services such as backup & restore, data protection, on-premises to cloud connectivity, and monitoring solutions. The role focuses on ensuring a stable and scalable platform environment for users while automating operational processes to improve usability, efficiency, and system performance. Collaboration with teams and continuous enhancement of platform capabilities are key to delivering reliable cloud infrastructure aligned with business needs.Roles & Responsibilities:- Expected to be an SME, collaborate with teams to design and manage Azure platform services.- Responsible for key technical decisions related to platform stability and scalability.- Engage with multiple teams to support data platform services, cloud integrations, and monitoring solutions.- Develop and maintain services such as backup & restore, data protection, and connectivity between on-premises and cloud environments.- Drive automation and optimization of operational processes to improve system efficiency and user experience.- Contribute to improving platform accessibility for users with limited technical knowledge.Professional & Technical Skills:- Must To Have Skills: Proficiency in Microsoft Azure DevOps.- Strong experience in Azure infrastructure (Compute, Storage, Networking).- Expertise in scripting languages such as Python, Bash, PowerShell, and YAML.- Experience with CI/CD pipelines and Infrastructure as Code (ARM, Bicep).- Knowledge of data platform architecture and cloud/data engineering concepts.- Hands-on experience with Azure services including: Azure Storage (Blob / Data Lake Storage), Azure Data FactoryAzure Backup, Azure Resource Manager, Azure App Service, Functions, Logic Apps, Azure Databricks, Azure Monitor, Log Analytics, Application Insights, Azure Entra ID and RBAC, Virtual Networks, NSGs, private endpoints, and service endpoints- Understanding of monitoring, logging, and integration services including on-premises connectivity and Self-Hosted Integration Runtime.- Strong understanding of Agile methodologies.Additional Information:- The candidate should have a minimum of 8 years of relevant experience.- This position is based at our Bengaluru office.- A 15 years full-time education is required.
Responsibilities
As an Azure Platform Engineer, a typical day involves developing, maintaining, and optimizing cloud-based data platform services such as backup & restore, data protection, on-premises to cloud connectivity, and monitoring solutions. The role focuses on ensuring a stable and scalable platform environment for users while automating operational processes to improve usability, efficiency, and system performance. Collaboration with teams and continuous enhancement of platform capabilities are key to delivering reliable cloud infrastructure aligned with business needs.Roles & Responsibilities:- Expected to be an SME, collaborate with teams to design and manage Azure platform services.- Responsible for key technical decisions related to platform stability and scalability.- Engage with multiple teams to support data platform services, cloud integrations, and monitoring solutions.- Develop and maintain services such as backup & restore, data protection, and connectivity between on-premises and cloud environments.- Drive automation and optimization of operational processes to improve system efficiency and user experience.- Contribute to improving platform accessibility for users with limited technical knowledge.Professional & Technical Skills:- Must To Have Skills: Proficiency in Microsoft Azure DevOps.- Strong experience in Azure infrastructure (Compute, Storage, Networking).- Expertise in scripting languages such as Python, Bash, PowerShell, and YAML.- Experience with CI/CD pipelines and Infrastructure as Code (ARM, Bicep).- Knowledge of data platform architecture and cloud/data engineering concepts.- Hands-on experience with Azure services including: Azure Storage (Blob / Data Lake Storage), Azure Data FactoryAzure Backup, Azure Resource Manager, Azure App Service, Functions, Logic Apps, Azure Databricks, Azure Monitor, Log Analytics, Application Insights, Azure Entra ID and RBAC, Virtual Networks, NSGs, private endpoints, and service endpoints- Understanding of monitoring, logging, and integration services including on-premises connectivity and Self-Hosted Integration Runtime.- Strong understanding of Agile methodologies.Additional Information:- The candidate should have a minimum of 8 years of relevant experience.- This position is based at our Bengaluru office.- A 15 years full-time education is required.
Salary : Rs. 0.0 - Rs. 2,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
