5+ years of experience in Software Quality Assurance
Bachelor’s Degree in Information Technology field or relevant experience is required
Experience with SQL for analysis and data verification in back-end tables
Experience testing commercial Linux applications
Experience testing Java applications
Experience working with UC4 a plus
Experience working with Cloud technologies (GCP) a plus
Programming knowledge for Cucumber/Selenium automation is a plus
Responsibilities
Assist QA Manager and QA Lead Analyst in identifying test scope, identifying project risks, and implementing process changes and efficiencies.
Create and maintain test artifacts and facilitate artifact reviews.
Ensure team members are complying with SDLC processes.
Execute responsibilities with minimal oversight; consult analysts and consultants as the technical SME.
Interface and communicate with internal teams and external support groups.
Salary : Rs. 25,00,000.0 - Rs. 30,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Summary of the Job: Customer Care Center plays a pivotal role in driving customer satisfaction, operational efficiency, and strategic improvements across the Customer Service function. This role focuses on analyzing customer interactions, feedback, service metrics, and business processes to identify trends, areas for improvement, and opportunities for digital enablement. The analyst works closely with cross-functional teams including IT, operations, CRM, dealer networks, and product quality to enhance the overall customer experience.
Tasks & Responsibilities:
• Facilitate Agile Requirement Definition: Collaborate with Product Managers, Product Owners, and Business Stakeholders to define Epics, Capabilities, Features, and User Stories.
• Documentation: Creating clear and concise documentation, including requirements documents, process flows, and user stories.
• Process & Experience Improvement: Identify process inefficiencies, risks, or gaps during delivery and suggest continuous improvements.
• Data Analysis & Insights: Analyze business processes, data trends, and KPIs to identify areas for improvement.
• Change Management: Supporting the implementation of new solutions and helping stakeholders adapt to changes.
• Testing and Implementation: Supporting the testing and implementation of new solutions to ensure they meet business needs
• Support Lead Business Architect with -
- Developing and maintaining business architecture: Creating and updating models that define the organization's structure, capabilities, processes, and information flows.
- Aligning business strategy with execution: Ensuring that business initiatives and technology solutions support the organization's strategic goals
- Business capability planning: Integrating capability planning and roadmaps into strategic planning and project and feature implementations.
- Providing architectural leadership: Guiding and defining business architecture to effectively support business strategy.
- Communicating and advocating for business architecture: Promoting and communicating the business architecture to stakeholders at various levels.
Mercedes Benz
Customer Assistance Center
16/09/2025 Version 1
Technical Skills: Data Analysis & Reporting
• SQL (for querying relational databases)
• Power BI / Tableau / QlikView (Dashboard creation & data visualization)
• Python or R (Basic scripting for data analysis – optional but advantageous) Business Intelligence & Analytics
• Data modeling and data interpretation
• KPI definition and performance monitoring (e.g., AHT, FCR, NPS, escalation rates)
• Root cause analysis (RCA)
• Statistical analysis and trend forecasting CRM & Contact Center Tools
• Salesforce, SAP CRM, or similar CRM platforms
• Knowledge of telephony/contact center platforms (e.g., Genesys, Avaya)
• Ticketing/Case Management Systems (e.g., ServiceNow) Project & Product Collaboration
• Agile/Scrum tools (e.g., JIRA, Confluence)
• Requirements gathering and documentation (BRD, FRD, user stories, use cases)
• Wireframing and prototyping tools (Figma – optional) Testing & QA
• Knowledge of UAT and system testing processes
• Writing and executing test cases/scripts
• Tools: TestRail, Postman (for API testing – optional) Core Skills:
• Project Management Methods (SAFe) -> Thorough knowledge of SAFe in order to work dedicated to an agile team/project as team member.
• Process opt./performance management -> Provide input regarding optimization for the execution of existing processes we report on/analyze; optimize the execution of our team's processes.
• Stakeholder & Expectation Management (Co-creation, Customer Orientation, Purpose) -> Understanding how the stakeholders' needs support their strategic vision (support stakeholder's development/refinement of their vision).
• Collaboration, Moderation & Co-learning (Co-Creation, Feedback, Learning) -> Understand the different roles in the CAC; Applying the communication model and group dynamics; share knowledge with the team, involve the right team members and together identify clear roles and responsibilities; giving, requesting and processing received feedback.
Mercedes Benz
Customer Assistance Center
16/09/2025 Version 1
• Business & Results Orientation (Driven to Win, Pioneering Spirit) -> Ensure that CAC colleagues deliver the dependencies for your own output in time, or appropriately escalate if it cannot be resolved on your level.
• Strategic Thinking and Acting (Purpose, Pioneering Spirit, Empowerment) -> Define strategies for own focus & functional area, and ensure coherence with CAC strategies
• Flexibility, dealing with VUCA (Agility, Customer Orientation) -> Anticipate challenges, mitigate risks, plan contingency, and react to unforeseen circumstances related to the team and the CAC as a whole.
Responsibilities
Summary of the Job: Customer Care Center plays a pivotal role in driving customer satisfaction, operational efficiency, and strategic improvements across the Customer Service function. This role focuses on analyzing customer interactions, feedback, service metrics, and business processes to identify trends, areas for improvement, and opportunities for digital enablement. The analyst works closely with cross-functional teams including IT, operations, CRM, dealer networks, and product quality to enhance the overall customer experience.
Tasks & Responsibilities:
• Facilitate Agile Requirement Definition: Collaborate with Product Managers, Product Owners, and Business Stakeholders to define Epics, Capabilities, Features, and User Stories.
• Documentation: Creating clear and concise documentation, including requirements documents, process flows, and user stories.
• Process & Experience Improvement: Identify process inefficiencies, risks, or gaps during delivery and suggest continuous improvements.
• Data Analysis & Insights: Analyze business processes, data trends, and KPIs to identify areas for improvement.
• Change Management: Supporting the implementation of new solutions and helping stakeholders adapt to changes.
• Testing and Implementation: Supporting the testing and implementation of new solutions to ensure they meet business needs
• Support Lead Business Architect with -
- Developing and maintaining business architecture: Creating and updating models that define the organization's structure, capabilities, processes, and information flows.
- Aligning business strategy with execution: Ensuring that business initiatives and technology solutions support the organization's strategic goals
- Business capability planning: Integrating capability planning and roadmaps into strategic planning and project and feature implementations.
- Providing architectural leadership: Guiding and defining business architecture to effectively support business strategy.
- Communicating and advocating for business architecture: Promoting and communicating the business architecture to stakeholders at various levels.
Mercedes Benz
Customer Assistance Center
16/09/2025 Version 1
Technical Skills: Data Analysis & Reporting
• SQL (for querying relational databases)
• Power BI / Tableau / QlikView (Dashboard creation & data visualization)
• Python or R (Basic scripting for data analysis – optional but advantageous) Business Intelligence & Analytics
• Data modeling and data interpretation
• KPI definition and performance monitoring (e.g., AHT, FCR, NPS, escalation rates)
• Root cause analysis (RCA)
• Statistical analysis and trend forecasting CRM & Contact Center Tools
• Salesforce, SAP CRM, or similar CRM platforms
• Knowledge of telephony/contact center platforms (e.g., Genesys, Avaya)
• Ticketing/Case Management Systems (e.g., ServiceNow) Project & Product Collaboration
• Agile/Scrum tools (e.g., JIRA, Confluence)
• Requirements gathering and documentation (BRD, FRD, user stories, use cases)
• Wireframing and prototyping tools (Figma – optional) Testing & QA
• Knowledge of UAT and system testing processes
• Writing and executing test cases/scripts
• Tools: TestRail, Postman (for API testing – optional) Core Skills:
• Project Management Methods (SAFe) -> Thorough knowledge of SAFe in order to work dedicated to an agile team/project as team member.
• Process opt./performance management -> Provide input regarding optimization for the execution of existing processes we report on/analyze; optimize the execution of our team's processes.
• Stakeholder & Expectation Management (Co-creation, Customer Orientation, Purpose) -> Understanding how the stakeholders' needs support their strategic vision (support stakeholder's development/refinement of their vision).
• Collaboration, Moderation & Co-learning (Co-Creation, Feedback, Learning) -> Understand the different roles in the CAC; Applying the communication model and group dynamics; share knowledge with the team, involve the right team members and together identify clear roles and responsibilities; giving, requesting and processing received feedback.
Mercedes Benz
Customer Assistance Center
16/09/2025 Version 1
• Business & Results Orientation (Driven to Win, Pioneering Spirit) -> Ensure that CAC colleagues deliver the dependencies for your own output in time, or appropriately escalate if it cannot be resolved on your level.
• Strategic Thinking and Acting (Purpose, Pioneering Spirit, Empowerment) -> Define strategies for own focus & functional area, and ensure coherence with CAC strategies
• Flexibility, dealing with VUCA (Agility, Customer Orientation) -> Anticipate challenges, mitigate risks, plan contingency, and react to unforeseen circumstances related to the team and the CAC as a whole.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Job Summary:
The employee should be someone who can combine technical HVAC product engineering knowledge with team collaboration, problem-solving, and project execution discipline. The role suits a person who is comfortable working in a global engineering environment and contributing to both product development and quality improvement efforts.
• Roles and Responsibilities
Support New Product Development (NPD), Value Analysis & Value Engineering (VAVE), New Technology Projects (NTP), and Quality & Reliability projects—particularly for Unitary HVAC platforms, with focus on Airflow and Structural subsystems. Collaborate with global project owners, leaders, and cross-functional teams (Engineering, Quality, Manufacturing, Suppliers) to ensure project execution aligns with company processes and project management principles. Ensure the achievement of project milestones and deliverables within committed Quality, Delivery, Project Cost, and Product Cost targets. Support concept development, design calculations, and selection of HVAC components and system integration according to market needs, regulatory standards (DOE, AHRI, ASHRAE, UL, AMCA), and sustainability goals. Create and release engineering documentation using PLM/PDM tools, including designs, drawings, bill of materials, and specifications. Perform DFMEA, support execution of test plans, failure mode analysis, and engineering builds/testing. Use data analytics and visualization tools (e.g., Tableau) for project reporting and decision making. Support supplier qualification plans, sourcing programs, and business continuity initiatives. Contribute to process improvement and publish/present technical papers as required. Develop intellectual property through patentable solutions and participate in technical paper presentations, both internal and external. Support technical problem-solving, concept reviews, critical design reviews, and technical discussions with the global team. Coordinate with cross-functional teams to implement design changes.
Responsibilities
• Required Skills
B.E./B.Tech in Mechanical or M.Tech in Mechanical/Fluid Dynamics or related specialization. At least 2 years of hands-on experience in Product design and development (component selection, system integration, concept development, and design within NPD, VAVE, NTP, and Quality & Reliability projects). Basic knowledge of Thermodynamic principles. Basic knowledge of HVAC product simulation, test plan creation, and testing. Familiarity with selection and testing of airflow components (fans & motors) is an advantage. Experience with engineering tools: DFMEA, DVPR, 8D, 9 Steps, FRACAS, and A3. Basic programming knowledge is an advantage. Experience using PLM/PDM tools for documentation. Ability to develop/specify HVAC components in collaboration with suppliers.
• Desired Skills:
B.E./B.Tech in Mechanical or M.Tech in Mechanical/Fluid Dynamics or related specialization. At least 2 years of hands-on experience in Product design and development (component selection, system integration, concept development, and design within NPD, VAVE, NTP, and Quality & Reliability projects). Basic knowledge of Thermodynamic principles. Basic knowledge of HVAC product simulation, test plan creation, and testing. Familiarity with selection and testing of airflow components (fans & motors) is an advantage. Experience with engineering tools: DFMEA, DVPR, 8D, 9 Steps, FRACAS, and A3. Basic programming knowledge is an advantage. Experience using PLM/PDM tools for documentation. Ability to develop/specify HVAC components in collaboration with suppliers.
• Soft Skills :
Excellent communication and stakeholder management skills—able to present technical concepts and results clearly and concisely. Strong collaboration and teamwork skills (working with global project owners, leaders, and multiple cross-functional teams). Problem-solving mindset, with the ability to support concept reviews and critical design discussions. Ability to work independently and proactively contribute to process improvements and intellectual property generation.
• Other Specific Requirements
This position has been designated as On-Site at our Bengaluru campus.
• Requirements:
Job Title : Business Associate
Education: B.E/B.Tech(Mech)
Relevant Experience : 1 - 3 years.
Location : Bangalore
Notice Period : <1 Months
Number of open positions : 1
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to tailor features according to evolving business requirements. The role includes managing software releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while preserving compatibility and optimal performance across systems. Collaboration with different teams and continuous monitoring of application health are integral parts of the daily routine. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to optimize application configurations to enhance user experience and system efficiency.- Facilitate knowledge sharing and mentoring within the team to support professional growth and project success.- Coordinate cross-functional communication to ensure alignment of application updates with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Data Services.- Experience with cloud-based data storage, processing, and analytics solutions.- Familiarity with application programming interfaces and integration techniques.- Knowledge of low-code development platforms and their application in enterprise environments.- Ability to troubleshoot and resolve issues related to packaged or SaaS applications.- Understanding of release management and deployment processes in cloud ecosystems. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Azure Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to tailor features according to evolving business requirements. The role includes managing software releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while preserving compatibility and optimal performance across systems. Collaboration with different teams and continuous monitoring of application health are integral parts of the daily routine. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to optimize application configurations to enhance user experience and system efficiency.- Facilitate knowledge sharing and mentoring within the team to support professional growth and project success.- Coordinate cross-functional communication to ensure alignment of application updates with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Data Services.- Experience with cloud-based data storage, processing, and analytics solutions.- Familiarity with application programming interfaces and integration techniques.- Knowledge of low-code development platforms and their application in enterprise environments.- Ability to troubleshoot and resolve issues related to packaged or SaaS applications.- Understanding of release management and deployment processes in cloud ecosystems. Additional Information: - The candidate should have minimum 5 years of experience in Microsoft Azure Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 21,00,000.0 - Rs. 23,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Delivering world-class customer support, resolving queries, and enhancing customer loyalty through exceptional service.
• Respond to customer inquiries across multiple channels (phone, digital – secure message, chat, emails etc.,) with professionalism and empathy.
• Ensure that customers who are experiencing, or may experience, vulnerability due to their personal circumstances, is especially susceptible to harm receive good outcomes - – identify, understand the impact and provide adequate support.
• Respond to all customer enquiries and process customer instructions, whether received by telephone, in writing, by e-mail or made in person accurately, efficiently, professionally and within specified timescales.
• Collaborate with internal teams to ensure seamless service delivery and escalate as where necessary to ensure prompt resolution.
• Conduct due diligence whilst reviewing documents or completing customer ID & verification and report suspicious activity to Finance crime for further investigation and guidance.
• Process Improvement: Identify operational inefficiencies and suggest process improvements to enhance workflow, customer journey and service quality.
• Training & Development: Complete mandatory training modules and attestations on time, staying updated on industry regulations and best practices.
• Proactive approach to invest on self-development aligned to the career goal.
• Prepare and dispatch templated and bespoke manual letters and correspondence via emails.
• Volunteer and support the business during peaks to ensure the team achieves the required SLA expectation.
• Active participation in team engagement and CSR activities initiated by the team or people engagement group.
• Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
• To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.,
• Work flexibly - shift-based environments and weekend work.
• Maintain compliance with OSB policies, procedures, and regulatory standards.
• Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
Responsibilities
• Delivering world-class customer support, resolving queries, and enhancing customer loyalty through exceptional service.
• Respond to customer inquiries across multiple channels (phone, digital – secure message, chat, emails etc.,) with professionalism and empathy.
• Ensure that customers who are experiencing, or may experience, vulnerability due to their personal circumstances, is especially susceptible to harm receive good outcomes - – identify, understand the impact and provide adequate support.
• Respond to all customer enquiries and process customer instructions, whether received by telephone, in writing, by e-mail or made in person accurately, efficiently, professionally and within specified timescales.
• Collaborate with internal teams to ensure seamless service delivery and escalate as where necessary to ensure prompt resolution.
• Conduct due diligence whilst reviewing documents or completing customer ID & verification and report suspicious activity to Finance crime for further investigation and guidance.
• Process Improvement: Identify operational inefficiencies and suggest process improvements to enhance workflow, customer journey and service quality.
• Training & Development: Complete mandatory training modules and attestations on time, staying updated on industry regulations and best practices.
• Proactive approach to invest on self-development aligned to the career goal.
• Prepare and dispatch templated and bespoke manual letters and correspondence via emails.
• Volunteer and support the business during peaks to ensure the team achieves the required SLA expectation.
• Active participation in team engagement and CSR activities initiated by the team or people engagement group.
• Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
• To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.,
• Work flexibly - shift-based environments and weekend work.
• Maintain compliance with OSB policies, procedures, and regulatory standards.
• Identify the opportunities for training and communicate the same to the Mentor/Team Leader.
Salary : Rs. 25.0 - Rs. 54.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
