Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of
the daily workload evenly across all team members.
• Motivating, mentoring, and developing a team of 15-20 Technical Support Representatives to deliver a firstclass service.
• Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a
focus on.
• Conduct monthly one-on-one is with individual team members as well as quarterly.
• Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience,
and expertise with other team leaders.
• Support the Operations Manager to highlight operational risks and areas for improvement.
• To recognize opportunities for improvements to procedures by proactively offering ideas and solutions.
• Constant coaching, monitoring and training to enhance the skill set, product knowledge and customer service
capabilities of technical support representatives.
• Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
• Work with the WFM team to ensure key SLAs are met for provisioning and support and to ensure progress
updates are provided as required where service issues are identified.
• Assist the team where required by actively working on customer issues, handling calls, managing tickets and
escalations, etc.
• Ensuring adherence to business policies are followed.
Responsibilities
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of
the daily workload evenly across all team members.
• Motivating, mentoring, and developing a team of 15-20 Technical Support Representatives to deliver a firstclass service.
• Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a
focus on.
• Conduct monthly one-on-one is with individual team members as well as quarterly.
• Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience,
and expertise with other team leaders.
• Support the Operations Manager to highlight operational risks and areas for improvement.
• To recognize opportunities for improvements to procedures by proactively offering ideas and solutions.
• Constant coaching, monitoring and training to enhance the skill set, product knowledge and customer service
capabilities of technical support representatives.
• Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
• Work with the WFM team to ensure key SLAs are met for provisioning and support and to ensure progress
updates are provided as required where service issues are identified.
• Assist the team where required by actively working on customer issues, handling calls, managing tickets and
escalations, etc.
• Ensuring adherence to business policies are followed.
Salary : Rs. 3,00,000.0 - Rs. 6,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Define the architecture of IA solutions. Design the flow diagram to simplify the understanding of architecture definition.
Identify automation candidates and develop associated business cases to prioritize automation opportunities
Develop AS-IS, TO-BE and Process Design Documents (PDDs)
Help developers with the technical blockers and conduct weekly meetings to review the development approach
Working with Enterprise architects and platform owner to set the automation platform’s technical direction and strategic objectives.
Try to optimize the AS-IS process by suggesting optimistic architectural approach
Defining roadmap, future state of automation platforms and strategy. Evaluate different products and come up with suggestions
Responsibilities
Define the architecture of IA solutions. Design the flow diagram to simplify the understanding of architecture definition.
Identify automation candidates and develop associated business cases to prioritize automation opportunities
Develop AS-IS, TO-BE and Process Design Documents (PDDs)
Help developers with the technical blockers and conduct weekly meetings to review the development approach
Working with Enterprise architects and platform owner to set the automation platform’s technical direction and strategic objectives.
Try to optimize the AS-IS process by suggesting optimistic architectural approach
Defining roadmap, future state of automation platforms and strategy. Evaluate different products and come up with suggestions
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :539455 - Intelligent Automation BA - Noida, Hyd - EAIS
Skills: Digital : Robotic Process Automation - UiPath
Experience Required: 6-8
Role Descriptions: RPA
Role Qualification / Skills
Must-Have
• Experience in Robotics Process Automation development, particularly in UiPath
• UiPath Advance developer certification (UiARD)
• Proficiency in UiPath advanced features, Orchestrator, RE Framework, UiPath action center, Test Suite, Automation Hub, Cognitive automation, Cloud platforms-based deployment, Document understanding and UiPath test manager
• Independent and works well across different functions
• Excellent communication, problem solving and leadership ability
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on
Good-to-Have GenAI or Python are an added advantage
SN Responsibility of / Expectations from the Role
In this role, associates will design, develop, and provide support for applications. As part of this dynamic role, he/she will report to Account Service Delivery Lead and work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities.
Expectations:
• Analyze business needs to design, develop and deliver applications to meet business objectives
• Provide application maintenance and support in accordance with Service Level Agreement
• Deliver applications in accordance with relevant IT policies and procedures
• Provide and share technical knowledge to other team members
• Implementation of RPA solution using UiPath for Web, thick clients, mainframes, surface automation etc
• Agile way of working, knowledge of tools like JIRA, DevOps experience
• Ability understand requirement and implement efficient solutions in short timeframe to maximize ROI
• Stakeholder management ability and good communication skills expected
• Developing plug-in APIs using C# or Java to support the automation
• Unit testing, SIT support, UAT Support, Hyper care, handover to L3, User training documentation
Responsibilities
Skills: Digital : Robotic Process Automation - UiPath
Experience Required: 6-8
Role Descriptions: RPA
Role Qualification / Skills
Must-Have
• Experience in Robotics Process Automation development, particularly in UiPath
• UiPath Advance developer certification (UiARD)
• Proficiency in UiPath advanced features, Orchestrator, RE Framework, UiPath action center, Test Suite, Automation Hub, Cognitive automation, Cloud platforms-based deployment, Document understanding and UiPath test manager
• Independent and works well across different functions
• Excellent communication, problem solving and leadership ability
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on
Good-to-Have GenAI or Python are an added advantage
SN Responsibility of / Expectations from the Role
In this role, associates will design, develop, and provide support for applications. As part of this dynamic role, he/she will report to Account Service Delivery Lead and work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities.
Expectations:
• Analyze business needs to design, develop and deliver applications to meet business objectives
• Provide application maintenance and support in accordance with Service Level Agreement
• Deliver applications in accordance with relevant IT policies and procedures
• Provide and share technical knowledge to other team members
• Implementation of RPA solution using UiPath for Web, thick clients, mainframes, surface automation etc
• Agile way of working, knowledge of tools like JIRA, DevOps experience
• Ability understand requirement and implement efficient solutions in short timeframe to maximize ROI
• Stakeholder management ability and good communication skills expected
• Developing plug-in APIs using C# or Java to support the automation
• Unit testing, SIT support, UAT Support, Hyper care, handover to L3, User training documentation
Salary : Rs. 70,000.0 - Rs. 1,30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Skills: Digital : Robotic Process Automation - UiPath
Experience Required: 6-8
Role Descriptions: RPA
Role Qualification / Skills
Must-Have
• Experience in Robotics Process Automation development, particularly in UiPath
• UiPath Advance developer certification (UiARD)
• Proficiency in UiPath advanced features, Orchestrator, RE Framework, UiPath action center, Test Suite, Automation Hub, Cognitive automation, Cloud platforms-based deployment, Document understanding and UiPath test manager
• Independent and works well across different functions
• Excellent communication, problem solving and leadership ability
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on
Good-to-Have GenAI or Python are an added advantage
SN Responsibility of / Expectations from the Role
In this role, associates will design, develop, and provide support for applications. As part of this dynamic role, he/she will report to Account Service Delivery Lead and work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities.
Expectations:
• Analyze business needs to design, develop and deliver applications to meet business objectives
• Provide application maintenance and support in accordance with Service Level Agreement
• Deliver applications in accordance with relevant IT policies and procedures
• Provide and share technical knowledge to other team members
• Implementation of RPA solution using UiPath for Web, thick clients, mainframes, surface automation etc
• Agile way of working, knowledge of tools like JIRA, DevOps experience
• Ability understand requirement and implement efficient solutions in short timeframe to maximize ROI
• Stakeholder management ability and good communication skills expected
• Developing plug-in APIs using C# or Java to support the automation
• Unit testing, SIT support, UAT Support, Hyper care, handover to L3, User training documentation
Responsibilities
Skills: Digital : Robotic Process Automation - UiPath
Experience Required: 6-8
Role Descriptions: RPA
Role Qualification / Skills
Must-Have
• Experience in Robotics Process Automation development, particularly in UiPath
• UiPath Advance developer certification (UiARD)
• Proficiency in UiPath advanced features, Orchestrator, RE Framework, UiPath action center, Test Suite, Automation Hub, Cognitive automation, Cloud platforms-based deployment, Document understanding and UiPath test manager
• Independent and works well across different functions
• Excellent communication, problem solving and leadership ability
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on
Good-to-Have GenAI or Python are an added advantage
SN Responsibility of / Expectations from the Role
In this role, associates will design, develop, and provide support for applications. As part of this dynamic role, he/she will report to Account Service Delivery Lead and work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities.
Expectations:
• Analyze business needs to design, develop and deliver applications to meet business objectives
• Provide application maintenance and support in accordance with Service Level Agreement
• Deliver applications in accordance with relevant IT policies and procedures
• Provide and share technical knowledge to other team members
• Implementation of RPA solution using UiPath for Web, thick clients, mainframes, surface automation etc
• Agile way of working, knowledge of tools like JIRA, DevOps experience
• Ability understand requirement and implement efficient solutions in short timeframe to maximize ROI
• Stakeholder management ability and good communication skills expected
• Developing plug-in APIs using C# or Java to support the automation
• Unit testing, SIT support, UAT Support, Hyper care, handover to L3, User training documentation
Salary : Rs. 70,000.0 - Rs. 1,30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Mobile App DeveloperExperience: 3–8 yearsResponsibilities• Build and maintain cross-platform mobile apps for observability dashboards and alerting• Integrate with backend APIs and real-time data streams• Implement push notifications and biometric authentication• Ensure app performance, responsiveness, and offline capabilities• Collaborating with designers and backend engineersSkills & Experience• React Native or Flutter (Dart)• REST APIs, WebSockets, Firebase Cloud Messaging / APNs• OAuth2, biometric login (Face ID, fingerprint)• Mobile testing frameworks (Detox, Appium)• Experience with observability or monitoring apps is a plus--------------------------------Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are user-friendly and efficient. You will also engage in testing and debugging processes to enhance application performance and reliability, while continuously seeking ways to improve existing systems and processes. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in React Native.- Good To Have Skills: Experience with mobile application development frameworks.- Strong understanding of JavaScript and its frameworks.- Familiarity with RESTful APIs and integration with backend services.- Experience in version control systems such as Git. Additional Information: - The candidate should have minimum 3 years of experience in React Native.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
Mobile App DeveloperExperience: 3–8 yearsResponsibilities• Build and maintain cross-platform mobile apps for observability dashboards and alerting• Integrate with backend APIs and real-time data streams• Implement push notifications and biometric authentication• Ensure app performance, responsiveness, and offline capabilities• Collaborating with designers and backend engineersSkills & Experience• React Native or Flutter (Dart)• REST APIs, WebSockets, Firebase Cloud Messaging / APNs• OAuth2, biometric login (Face ID, fingerprint)• Mobile testing frameworks (Detox, Appium)• Experience with observability or monitoring apps is a plus--------------------------------Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are user-friendly and efficient. You will also engage in testing and debugging processes to enhance application performance and reliability, while continuously seeking ways to improve existing systems and processes. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in React Native.- Good To Have Skills: Experience with mobile application development frameworks.- Strong understanding of JavaScript and its frameworks.- Familiarity with RESTful APIs and integration with backend services.- Experience in version control systems such as Git. Additional Information: - The candidate should have minimum 3 years of experience in React Native.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 11,00,000.0 - Rs. 13,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance knowledge sharing within the team.- Engage with stakeholders to gather requirements and feedback for ongoing improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Salesforce platform features and functionalities.- Ability to troubleshoot and debug complex application issues. Additional Information: - The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance knowledge sharing within the team.- Engage with stakeholders to gather requirements and feedback for ongoing improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Salesforce platform features and functionalities.- Ability to troubleshoot and debug complex application issues. Additional Information: - The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.
Salary : Rs. 0.0 - Rs. 1,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with cross-functional teams to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in software development practices.Key Responsibilities.OpenShift Platform Build• Architect and deploy Red Hat OpenShift 4.x clusters on AWS (ROSA, IPI, or UPI models).• Configure cluster networking, VPC design, load balancers, DNS, node groups, and autoscaling.• Implement storage integrations using EBS, EFS, or FSx.• Deploy cluster add-ons, operators, ingress controllers, and logging/monitoring stacks.Automation & IaC• Build full lifecycle automation using:o Terraform (preferred)o Ansibleo OpenShift Installer / Operators• Maintain reusable IaC modules and pipeline templates.Security & Governance• Implement OCP security controls:o SCCs, RBAC, OAuth integrationso Admission policies (OPA/Kyverno)o Image scanning and supply-chain governance• Establish patching, upgrade, and cluster maintenance schedules.CI/CD & DevOps Tooling• Manage GitOps workflows via ArgoCD or equivalent.• Build CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, Azure DevOps).• Automate application onboarding using Helm or Kustomize templates.Observability & Operations• Configure monitoring, logging, alerting using:o Prometheus, Grafanao Loki/Elastic/Splunk (as applicable)o CloudWatch integrations• Develop operational runbooks for ongoing cluster health, troubleshooting, and upgrades.Required Skills & Experience• 5+ years in DevOps, SRE, or Platform Engineering roles.• Hands-on experience with:o OpenShift 4.x cluster administrationo AWS networking, security, IAM, and storageo Kubernetes core concepts (pods, services, ingress, CRDs, operators)o Terraform, Ansible, Helm, Kustomize• Strong Linux fundamentals and containerization knowledge.• Knowledge of platform observability tooling (Prometheus, Grafana, Loki, EFK, etc.).Nice-to-Have (Platform-related)• Red Hat OCP certification (RHCSA, RHCE, EX280).• AWS certifications.• GitOps (ArgoCD/Tekton) experience.• Familiarity with service mesh (Istio/Red Hat Service Mesh).• Experience with security tools (Vault, OPA, Kyverno, Trivy, Aqua, etc.).
Responsibilities
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with cross-functional teams to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in software development practices.Key Responsibilities.OpenShift Platform Build• Architect and deploy Red Hat OpenShift 4.x clusters on AWS (ROSA, IPI, or UPI models).• Configure cluster networking, VPC design, load balancers, DNS, node groups, and autoscaling.• Implement storage integrations using EBS, EFS, or FSx.• Deploy cluster add-ons, operators, ingress controllers, and logging/monitoring stacks.Automation & IaC• Build full lifecycle automation using:o Terraform (preferred)o Ansibleo OpenShift Installer / Operators• Maintain reusable IaC modules and pipeline templates.Security & Governance• Implement OCP security controls:o SCCs, RBAC, OAuth integrationso Admission policies (OPA/Kyverno)o Image scanning and supply-chain governance• Establish patching, upgrade, and cluster maintenance schedules.CI/CD & DevOps Tooling• Manage GitOps workflows via ArgoCD or equivalent.• Build CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, Azure DevOps).• Automate application onboarding using Helm or Kustomize templates.Observability & Operations• Configure monitoring, logging, alerting using:o Prometheus, Grafanao Loki/Elastic/Splunk (as applicable)o CloudWatch integrations• Develop operational runbooks for ongoing cluster health, troubleshooting, and upgrades.Required Skills & Experience• 5+ years in DevOps, SRE, or Platform Engineering roles.• Hands-on experience with:o OpenShift 4.x cluster administrationo AWS networking, security, IAM, and storageo Kubernetes core concepts (pods, services, ingress, CRDs, operators)o Terraform, Ansible, Helm, Kustomize• Strong Linux fundamentals and containerization knowledge.• Knowledge of platform observability tooling (Prometheus, Grafana, Loki, EFK, etc.).Nice-to-Have (Platform-related)• Red Hat OCP certification (RHCSA, RHCE, EX280).• AWS certifications.• GitOps (ArgoCD/Tekton) experience.• Familiarity with service mesh (Istio/Red Hat Service Mesh).• Experience with security tools (Vault, OPA, Kyverno, Trivy, Aqua, etc.).
Salary : Rs. 13,00,000.0 - Rs. 15,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
