22042-1 and 22016-1
The primary purpose of this role is to assist with the execution and resolution of the Digital Commerce Support workstream by resolving assigned product and price issues, while also identifying improvement opportunities within his/her assigned area (e.g., Merchandising Divisions, Services) to improve the overall site customer experience. This includes responsibility for proactively and reactively resolving identified issues within the defined execution parameters and service level agreements, and continued education of the digital commerce business to effectively and efficiently route said issues. This role is responsible for timely and accurate execution of item-level changes on the site. Overall, this role contributes to digital commerce segments that play an important role in moving the digital business forward by driving ongoing improvements and mitigating exposure of inaccurate product and price representation on digital platforms.
Core Responsibilities:
· Processes complex issue intake and monitoring including monitoring mailbox, working Jira queues, addressing walk-up inquiries, on-call support, etc.; logs request into system of record (Jira). · Analyzes escalated issues or trends for knowledgeable resolution. If necessary, provides proper identification of cross-functional partners to support the initial assignment. · Determines proper actions for large scale issues by analyzing reports for orders, financial information, item details and data sets from self-service tools or partner teams. · Assist with preparations for Tier 1 events such as Black Friday, holiday promotions, and competitive promotional events. · Being a key partner for Command Center activities such as setting up item restrictions for point-of-sale, pulling item details, and closing the loop when activities end. · Serve as a point-of-reference for their assigned events and projects, including but not limited to product launches and website functionality go-live. · Serve as escalation partner in weekly rotation of scheduled on-call support. · Develops close partnership with internal partners to provide feedback on common issues reported, preparation for larger initiatives of their divisions, and serve as a trusted resource. · Completes execution of intricate business levers to support production changes. This includes configuration, triage and defect remediation, and proper usage for business events. · Contributes to onboarding, coaching, and developing associate and analyst level associates. This includes educating on day-to-day systems, responsibilities, and team operation. · Executes assigned work plans with digital commerce team and support teams, responsible for efficiently and accurately executing the appropriate change (e.g., pricing, product restriction). Ensures that this work is completed on time and raises risk and issues that could cause delays to the work.
Years of Experience
· 4+ years of work experience
Responsibilities
22042-1 and 22016-1
The primary purpose of this role is to assist with the execution and resolution of the Digital Commerce Support workstream by resolving assigned product and price issues, while also identifying improvement opportunities within his/her assigned area (e.g., Merchandising Divisions, Services) to improve the overall site customer experience. This includes responsibility for proactively and reactively resolving identified issues within the defined execution parameters and service level agreements, and continued education of the digital commerce business to effectively and efficiently route said issues. This role is responsible for timely and accurate execution of item-level changes on the site. Overall, this role contributes to digital commerce segments that play an important role in moving the digital business forward by driving ongoing improvements and mitigating exposure of inaccurate product and price representation on digital platforms.
Core Responsibilities:
· Processes complex issue intake and monitoring including monitoring mailbox, working Jira queues, addressing walk-up inquiries, on-call support, etc.; logs request into system of record (Jira). · Analyzes escalated issues or trends for knowledgeable resolution. If necessary, provides proper identification of cross-functional partners to support the initial assignment. · Determines proper actions for large scale issues by analyzing reports for orders, financial information, item details and data sets from self-service tools or partner teams. · Assist with preparations for Tier 1 events such as Black Friday, holiday promotions, and competitive promotional events. · Being a key partner for Command Center activities such as setting up item restrictions for point-of-sale, pulling item details, and closing the loop when activities end. · Serve as a point-of-reference for their assigned events and projects, including but not limited to product launches and website functionality go-live. · Serve as escalation partner in weekly rotation of scheduled on-call support. · Develops close partnership with internal partners to provide feedback on common issues reported, preparation for larger initiatives of their divisions, and serve as a trusted resource. · Completes execution of intricate business levers to support production changes. This includes configuration, triage and defect remediation, and proper usage for business events. · Contributes to onboarding, coaching, and developing associate and analyst level associates. This includes educating on day-to-day systems, responsibilities, and team operation. · Executes assigned work plans with digital commerce team and support teams, responsible for efficiently and accurately executing the appropriate change (e.g., pricing, product restriction). Ensures that this work is completed on time and raises risk and issues that could cause delays to the work.
Years of Experience
· 4+ years of work experience
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Work on integrating various applications to SailPoint IdentityNow, ensuring robust identity and access management across the organization.
Onboard new enterprise resources and applications per our IAM standards, strengthening their adoption and enhancing their usability.
Contribute to requirements gathering, technical design & test case preparation activities.
Simplify and streamline user access provisioning and certification processes.
Creating documentation that is easily consumed by a global audience by both customers and support organizations.
Help evaluate compliance and risk of products and features.
Minimum 3-5 years of experience with Identity and Application security and administration.
Understanding of IAM security concepts, program structure, and technical components.
Experience using APIs via script, postman, or application to integrate various systems.
Experience working with programming languages python or BeanShell/Java.
Familiarity with IAM-related standards and protocols such as SAML, OAuth, and OpenID.
Responsibilities
Salary : Rs. 15,00,000.0 - Rs. 20,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and implement application enhancements.- Monitor application performance and troubleshoot issues to maintain system reliability.- Document configuration changes and maintain knowledge bases for future reference.- Assist junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Purview.- Experience with configuring and managing packaged or software as a service applications.- Familiarity with application programming interfaces and integration techniques.- Ability to work with low-code platforms to customize and extend application functionality.- Strong problem-solving skills to address technical challenges and optimize system performance.- Good communication skills to effectively collaborate with team members and stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Purview.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of daily activities. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and implement application enhancements.- Monitor application performance and troubleshoot issues to maintain system reliability.- Document configuration changes and maintain knowledge bases for future reference.- Assist junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Purview.- Experience with configuring and managing packaged or software as a service applications.- Familiarity with application programming interfaces and integration techniques.- Ability to work with low-code platforms to customize and extend application functionality.- Strong problem-solving skills to address technical challenges and optimize system performance.- Good communication skills to effectively collaborate with team members and stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Purview.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,70,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
