Role Descriptions: We are seeking an experienced Service Desk Lead to manage inbound support operations (calls and chats) for US-based customers.
The candidate will be responsible for leading a team, ensuring SLA compliance, delivering high-quality customer support, and driving operational efficiency.
Key Responsibilities
Lead and manage a team of Service Desk analysts handling inbound calls and chat support.
Ensure timely and effective resolution of incidents and service requests in line with SLAs.
Handle escalations from US-based customers and ensure high customer satisfaction.
Monitor team performance, conduct regular reviews, and provide feedback coaching.
Maintain adherence to quality standards, processes, and compliance requirements.
Coordinate with internal teams (L2/L3, Infrastructure, Application teams) for issue resolution.
Prepare and share regular reports on team performance, SLA adherence, and KPIs.
Drive continuous improvement initiatives and process optimization.
Ensure proper shift management and resource allocation.
Required Skills & Qualifications
Strong experience in Service Desk IT Support (Voice Chat) environment.
Proven experience in team handling leadership role.
Hands-on experience supporting US customers.
Excellent communication skills (verbal, written).
Strong understanding of ITIL processes (Incident, Request, Problem Management).
Ability to handle high-pressure situations and escalations.
Familiarity with ticketing tools (ServiceNow, Remedy, etc.).
Good analytical and problem-solving skills.
Willingness to work in US shifts (night shifts).
Preferred Skills
ITIL certification (preferred).
Experience in BFSI domain (if applicable).
Exposure to quality audits and reporting.
Key Competencies
Leadership & Team Management
Customer Handling (US Clients)
Communication Skills
Stakeholder Management
Process & SLA Adherence
Essential Skills
Provides first-tier technical support by directly responding to customer requests and inquiries.
Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.
Educates customers and communicates troubleshooting steps.
Resolves routine hardware and software incidents.
Follows documented workflow and established standards to resolve routine and newly reported issues.
Escalates to the appropriate technical resources for more complex incidents.
Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts.
Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.
No regular travel required.
Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.
Skills: Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management
Experience Required: 7+ years
Location: ~CHENNAI~BANGALORE~
Responsibilities
Role Descriptions: We are seeking an experienced Service Desk Lead to manage inbound support operations (calls and chats) for US-based customers.
The candidate will be responsible for leading a team, ensuring SLA compliance, delivering high-quality customer support, and driving operational efficiency.
Key Responsibilities
Lead and manage a team of Service Desk analysts handling inbound calls and chat support.
Ensure timely and effective resolution of incidents and service requests in line with SLAs.
Handle escalations from US-based customers and ensure high customer satisfaction.
Monitor team performance, conduct regular reviews, and provide feedback coaching.
Maintain adherence to quality standards, processes, and compliance requirements.
Coordinate with internal teams (L2/L3, Infrastructure, Application teams) for issue resolution.
Prepare and share regular reports on team performance, SLA adherence, and KPIs.
Drive continuous improvement initiatives and process optimization.
Ensure proper shift management and resource allocation.
Required Skills & Qualifications
Strong experience in Service Desk IT Support (Voice Chat) environment.
Proven experience in team handling leadership role.
Hands-on experience supporting US customers.
Excellent communication skills (verbal, written).
Strong understanding of ITIL processes (Incident, Request, Problem Management).
Ability to handle high-pressure situations and escalations.
Familiarity with ticketing tools (ServiceNow, Remedy, etc.).
Good analytical and problem-solving skills.
Willingness to work in US shifts (night shifts).
Preferred Skills
ITIL certification (preferred).
Experience in BFSI domain (if applicable).
Exposure to quality audits and reporting.
Key Competencies
Leadership & Team Management
Customer Handling (US Clients)
Communication Skills
Stakeholder Management
Process & SLA Adherence
Essential Skills
Provides first-tier technical support by directly responding to customer requests and inquiries.
Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.
Educates customers and communicates troubleshooting steps.
Resolves routine hardware and software incidents.
Follows documented workflow and established standards to resolve routine and newly reported issues.
Escalates to the appropriate technical resources for more complex incidents.
Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts.
Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.
No regular travel required.
Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.
Skills: Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk~Service Desk Management
Experience Required: 7+ years
Location: ~CHENNAI~BANGALORE~
Salary : Rs. 40,000.0 - Rs. 75,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role requires hands-on experience supporting Broadridge Sentry or other Broadridge platforms in a production environment. Candidates should have a strong understanding of investment operations workflows, including portfolio accounting and trade processing. Proficiency in SQL for data analysis and experience with Windows Server environments are essential. Familiarity with ITSM tools like ServiceNow or Jira is also desired.
Responsibilities
The role requires hands-on experience supporting Broadridge Sentry or other Broadridge platforms in a production environment. Candidates should have a strong understanding of investment operations workflows, including portfolio accounting and trade processing. Proficiency in SQL for data analysis and experience with Windows Server environments are essential. Familiarity with ITSM tools like ServiceNow or Jira is also desired.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Roles and Responsibilities:
• Design and develop analog and digital hardware components for electromechanical medical devices.
• Create schematics, PCB layouts, and hardware architecture in compliance with product requirements.
• Select and qualify components considering performance, reliability, and regulatory constraints.
• Collaborate with mechanical and software teams to ensure seamless system integration.
• Develop and execute hardware verification plans including functional, electrical safety, EMC, and environmental testing.
• Support design verification and validation activities in alignment with IEC 60601 and ISO 80601 standards.
• Troubleshoot and debug hardware issues during development and testing phases.
• Document test procedures, results, and compliance evidence for regulatory submissions.
• Ensure hardware design complies with - IEC 60601-1 (General Safety), IEC 60601-1-2 (EMC), ISO 13485 (Quality Management Systems), FDA 21 CFR Part 820.30 (Design Controls)
• Collaborate with manufacturing and supply chain teams for design transfer and production readiness.
• Support DFM (Design for Manufacturability) and DFA (Design for Assembly) initiatives.
• Proficient in hardware and simulation tools.
• Maintain documentation including schematics, BOMs, test reports, and change records.
• Work closely with systems, software, mechanical, and quality teams to ensure hardware meets system-level requirements.
Education & Skills preferred:
• MTech / ME / BE / BTech in Electrical Engineering, Electronics, Biomedical Engineering, or related field.
• 5-8 years of experience in hardware design for medical devices
• Experience with ventilators, CPAP, BiPAP, or similar life-support systems is highly preferred.
• Strong understanding of medical device lifecycle, design controls, and regulatory frameworks.
• Familiarity with EMC testing, electrical safety standards, and component reliability analysis.
• Certification in hardware design, medical electronics, or quality systems is desirable.
• Strong analytical, documentation, and communication skills.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
• Selenium - Java Web Automation Cucumber
• Hands-on coding experience in using Java
• Experience in framework development both web/API
• Experience in creating test automation for APIs
• Experience in building test scripts for test automation framework.
• Strong Knowledge of BDD Methodology
• Should have working experience in Junit, TestNg, Git, Maven, Jenkins, GitHub, GitHub Actions
• Experience working with Jenkins to build CI/CD pipeline
• Should have thorough technical, analytical and operational knowledge within the QA area
• Experience in test delivery in an Agile model with a focus on in-sprint automation
• Interact with the teams in Agile manner
• Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting, and status reporting to stakeholders for testing services
Responsibilities
Job Description:
• Selenium - Java Web Automation Cucumber
• Hands-on coding experience in using Java
• Experience in framework development both web/API
• Experience in creating test automation for APIs
• Experience in building test scripts for test automation framework.
• Strong Knowledge of BDD Methodology
• Should have working experience in Junit, TestNg, Git, Maven, Jenkins, GitHub, GitHub Actions
• Experience working with Jenkins to build CI/CD pipeline
• Should have thorough technical, analytical and operational knowledge within the QA area
• Experience in test delivery in an Agile model with a focus on in-sprint automation
• Interact with the teams in Agile manner
• Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting, and status reporting to stakeholders for testing services
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Lead Security Operations Center (SOC) role involves managing the 24x7 SOC and overseeing Cyber Incident Response and major cyber incidents. Key responsibilities include driving proactive Threat Hunting, improving security posture, and managing Enterprise Insider Threat investigations. Candidates should have extensive experience in SOC operations, incident response, and team leadership, with a strong focus on collaboration with various stakeholders.
Responsibilities
The Lead Security Operations Center (SOC) role involves managing the 24x7 SOC and overseeing Cyber Incident Response and major cyber incidents. Key responsibilities include driving proactive Threat Hunting, improving security posture, and managing Enterprise Insider Threat investigations. Candidates should have extensive experience in SOC operations, incident response, and team leadership, with a strong focus on collaboration with various stakeholders.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role requires a skilled ColdFusion Developer with over 5 years of experience in Java and SpringBoot development, along with production support experience. Key responsibilities include designing, developing, and maintaining applications, as well as performing application support, monitoring, troubleshooting, and incident management. Candidates should have strong communication skills and experience with UNIX/Linux shell scripting, RDBMS (Oracle), MSSQL, LDAP, Tomcat, and Jenkins. CI/CD knowledge is a plus.
Responsibilities
The role requires a skilled ColdFusion Developer with over 5 years of experience in Java and SpringBoot development, along with production support experience. Key responsibilities include designing, developing, and maintaining applications, as well as performing application support, monitoring, troubleshooting, and incident management. Candidates should have strong communication skills and experience with UNIX/Linux shell scripting, RDBMS (Oracle), MSSQL, LDAP, Tomcat, and Jenkins. CI/CD knowledge is a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Position Title Risk Management Specialist Experience Range 6-10 Years
Job Title Risk Management Specialist Reporting to Project Manager/Systems Engineering Lead
No. of positions 4 BU/Dept. MEBU/HLSBU
Roles and Responsibilities:
• Develop and maintain risk management plans, procedures, and frameworks in compliance with ISO 14971.
• Ensure risk management activities align with FDA 21 CFR Part 820.30 and ISO 13485 design control requirements.
• Lead comprehensive risk analysis and mitigation for
o Hazard identification
o Design FMEA (dFMEA)
o Use FMEA (uFMEA)
o Product risk analysis and control
• Integrate risk controls into the design and development process to ensure safety and compliance.
• Collaborate with design, clinical, regulatory, and quality teams to assess and mitigate risks throughout the product lifecycle.
• Provide risk-related input during design reviews, change control boards, and technical discussions.
• Create and maintain risk files, traceability matrices, and risk-benefit analyses.
• Ensure compliance with IEC 60601, ISO 80601 and ISO 14971 standards for electromechanical and respiratory devices.
• Maintain clear, audit-ready documentation of risk assessments and mitigation strategies.
• Participate in internal and external audits, representing risk management documentation and processes.
• Experience with requirements and traceability tools such as IBM DOORS and Windchill.
Education & Skills preferred:
• MTech / ME / BE / BTech in Biomedical, Electrical, Mechanical, Systems Engineering, or related field.
• 6–10 years of experience in medical device development, with at least 4-5 years focused on risk management.
• Strong understanding of ISO 14971, IEC 60601, ISO 13485, and FDA Quality System requirements
• Experience with electromechanical systems and respiratory therapy devices is highly preferred.
• Strong analytical, documentation, and communication skills.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Vulnerability Management Specialist will be responsible for continuously tracking vulnerabilities across endpoints and prioritizing remediation efforts. Key responsibilities include managing tickets related to vulnerability remediation, conducting vulnerability analysis, and overseeing patch compliance monitoring. Candidates should have 5-8 years of relevant experience in vulnerability management, strong skills in vulnerability monitoring and remediation, and the ability to collaborate with various stakeholders. The role requires a proactive approach to managing vulnerabilities and ensuring compliance across multiple systems.
Responsibilities
The Vulnerability Management Specialist will be responsible for continuously tracking vulnerabilities across endpoints and prioritizing remediation efforts. Key responsibilities include managing tickets related to vulnerability remediation, conducting vulnerability analysis, and overseeing patch compliance monitoring. Candidates should have 5-8 years of relevant experience in vulnerability management, strong skills in vulnerability monitoring and remediation, and the ability to collaborate with various stakeholders. The role requires a proactive approach to managing vulnerabilities and ensuring compliance across multiple systems.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
