• Edits and develops online learning materials
• Designs learning activities, assignments and assessments
• Creates computer-based training (CBT) modules and storyboards
• Develops instructor’s manuals, FAQs, assessment questions etc .
• Collaborates with subject experts and other internal teams to develop course content
• Keeps current on best practices in instructional design
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
Creating SB and audio scripts for CBTs
Creating FAQs and Manual
Cross Functional Coordination
Responsibilities
• Edits and develops online learning materials
• Designs learning activities, assignments and assessments
• Creates computer-based training (CBT) modules and storyboards
• Develops instructor’s manuals, FAQs, assessment questions etc .
• Collaborates with subject experts and other internal teams to develop course content
• Keeps current on best practices in instructional design
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
Creating SB and audio scripts for CBTs
Creating FAQs and Manual
Cross Functional Coordination
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Develop and execute a comprehensive content strategy aligned with brand and business objectives
Plan and manage content for website, product pages, blogs, email campaigns, and social media
Optimize content for SEO to improve organic visibility and rankings
Collaborate with design, marketing, and product teams to create high-converting content
Analyze content performance using analytics tools and optimize based on insights
Maintain content calendars and ensure timely delivery
Ensure brand consistency across all content touchpoints
Conduct competitor and market research to identify content opportunities
Oversee product descriptions, category pages, and landing page content
Responsibilities
Develop and execute a comprehensive content strategy aligned with brand and business objectives
Plan and manage content for website, product pages, blogs, email campaigns, and social media
Optimize content for SEO to improve organic visibility and rankings
Collaborate with design, marketing, and product teams to create high-converting content
Analyze content performance using analytics tools and optimize based on insights
Maintain content calendars and ensure timely delivery
Ensure brand consistency across all content touchpoints
Conduct competitor and market research to identify content opportunities
Oversee product descriptions, category pages, and landing page content
Salary : Rs. 10,00,000.0 - Rs. 12,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
HiTech HiTech : Automation Testing~Digital : Robotic Process Automation - Automation Anywhere~Core Java~Selenium
Role Descriptions: At least 2-3 years of hands on experinence in automation testing . Good to have knowledge in ROBOT framework.
Essential Skills: At least 2-3 years of hands on experinence in automation testing . Good to have knowledge in ROBOT framew
Responsibilities
Role Descriptions: At least 2-3 years of hands on experinence in automation testing . Good to have knowledge in ROBOT framework.
Essential Skills: At least 2-3 years of hands on experinence in automation testing . Good to have knowledge in ROBOT framew
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : HiTech HiTech : Automation Testing~Digital : Robotic Process Automation - Automation Anywhere~Core Java~Selenium
• 5+ years of experience in Exchange Server administration and M365 Apps(SharePoint, Teams, One drive)
• 3+ years of experience with Enterprise Vault and Cisco IronPort.
• Strong understanding of SMTP, DNS, TLS, and email routing.
• Experience with PowerShell scripting for automation and reporting.
• Familiarity with email compliance, retention, and eDiscovery.
• Excellent problem-solving and communication skills.
Exchange Administration:
• Administer and maintain Microsoft Exchange Server (2016/2019/Online) and hybrid environments.
• Perform mailbox provisioning, migrations, and database maintenance.
• Configure and manage transport rules, connectors, and mail flow policies.
• Implement and manage disaster recovery and high availability solutions.
• Automate routine tasks using PowerShell scripting.
• Collaborate with Microsoft 365 services for seamless integration and support.
Manage and maintain OneDrive for Business, SharePoint Online, and Microsoft Teams environments.
• Configure user permissions, access controls, and sharing policies.
• Monitor system health, performance, and usage analytics.
• Administer M365 licenses and subscriptions.Security & Compliance
• Implement and enforce security policies across M365 apps.
• Ensure compliance with organizational and regulatory standards.
• Manage data loss prevention (DLP), retention policies, and audit logs.Support & Troubleshooting
• Provide Tier 2/3 support for M365-related issues.
• Troubleshoot and resolve service outages and performance issues.
• Coordinate with Microsoft support when needed.Development & Automation
• Develop custom solutions using PowerShell, Power Automate, and SharePoint Framework (SPFx).
• Automate routine tasks and workflows across M365 services.
• Customize SharePoint sites and Teams apps as per business needs.Collaboration & Training
• Work with business units to understand collaboration needs.
• Provide training and documentation for end-users.
• Stay updated with M365 feature releases and recommend improvements.
Enterprise Vault Administration:
• Manage Veritas Enterprise Vault infrastructure for email archiving and retrieval.
• Configure and maintain indexing, storage, and retention policies.
• Ensure compliance with legal and regulatory requirements for data retention.
• Perform upgrades, patching, and capacity planning.
• Troubleshoot archiving issues and support eDiscovery processes.
• Integrate Enterprise Vault with Exchange and Outlook clients.
Email Security (Cisco IronPort):
• Administer Cisco Email Security Appliances (ESA/IronPort) for inbound and outbound email filtering.
• Configure anti-spam, anti-virus, DLP, and content filtering policies.
• Monitor email traffic, quarantine reports, and threat logs.
• Respond to email-based threats including phishing, spoofing, and malware.
• Collaborate with SOC and cybersecurity teams for incident response and threat mitigation.
• Maintain and update security policies in line with evolving threat landscapes.
Responsibilities
• 5+ years of experience in Exchange Server administration and M365 Apps(SharePoint, Teams, One drive)
• 3+ years of experience with Enterprise Vault and Cisco IronPort.
• Strong understanding of SMTP, DNS, TLS, and email routing.
• Experience with PowerShell scripting for automation and reporting.
• Familiarity with email compliance, retention, and eDiscovery.
• Excellent problem-solving and communication skills.
Exchange Administration:
• Administer and maintain Microsoft Exchange Server (2016/2019/Online) and hybrid environments.
• Perform mailbox provisioning, migrations, and database maintenance.
• Configure and manage transport rules, connectors, and mail flow policies.
• Implement and manage disaster recovery and high availability solutions.
• Automate routine tasks using PowerShell scripting.
• Collaborate with Microsoft 365 services for seamless integration and support.
Manage and maintain OneDrive for Business, SharePoint Online, and Microsoft Teams environments.
• Configure user permissions, access controls, and sharing policies.
• Monitor system health, performance, and usage analytics.
• Administer M365 licenses and subscriptions.Security & Compliance
• Implement and enforce security policies across M365 apps.
• Ensure compliance with organizational and regulatory standards.
• Manage data loss prevention (DLP), retention policies, and audit logs.Support & Troubleshooting
• Provide Tier 2/3 support for M365-related issues.
• Troubleshoot and resolve service outages and performance issues.
• Coordinate with Microsoft support when needed.Development & Automation
• Develop custom solutions using PowerShell, Power Automate, and SharePoint Framework (SPFx).
• Automate routine tasks and workflows across M365 services.
• Customize SharePoint sites and Teams apps as per business needs.Collaboration & Training
• Work with business units to understand collaboration needs.
• Provide training and documentation for end-users.
• Stay updated with M365 feature releases and recommend improvements.
Enterprise Vault Administration:
• Manage Veritas Enterprise Vault infrastructure for email archiving and retrieval.
• Configure and maintain indexing, storage, and retention policies.
• Ensure compliance with legal and regulatory requirements for data retention.
• Perform upgrades, patching, and capacity planning.
• Troubleshoot archiving issues and support eDiscovery processes.
• Integrate Enterprise Vault with Exchange and Outlook clients.
Email Security (Cisco IronPort):
• Administer Cisco Email Security Appliances (ESA/IronPort) for inbound and outbound email filtering.
• Configure anti-spam, anti-virus, DLP, and content filtering policies.
• Monitor email traffic, quarantine reports, and threat logs.
• Respond to email-based threats including phishing, spoofing, and malware.
• Collaborate with SOC and cybersecurity teams for incident response and threat mitigation.
• Maintain and update security policies in line with evolving threat landscapes.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall functionality and reliability of the systems you support. Your role will be pivotal in maintaining the integrity of business applications and ensuring that they meet the needs of users effectively. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python, React, JavaScript (ES6+), and TypeScript- Strong understanding of web development frameworks and libraries.- Experience with database management systems and SQL and FastAPI- Experience with REST APIs and databases Additional Information: - The candidate should have minimum 7+ years of experience in Python, JavaScript, API Management, React.js.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall functionality and reliability of the systems you support. Your role will be pivotal in maintaining the integrity of business applications and ensuring that they meet the needs of users effectively. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python, React, JavaScript (ES6+), and TypeScript- Strong understanding of web development frameworks and libraries.- Experience with database management systems and SQL and FastAPI- Experience with REST APIs and databases Additional Information: - The candidate should have minimum 7+ years of experience in Python, JavaScript, API Management, React.js.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 12,00,000.0 - Rs. 14,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
PXM System Administrator
The PXM System Administrator is responsible for the day-to-day operation and governance of the Product Experience Management (PXM) platform. This role partners closely with business and digital commerce teams to ensure high-quality, customer-focused product content, efficient workflows, and reliable data integrations across global markets. The position supports platform adoption through training, process enablement, and continuous improvement.
Key Responsibilities
• Own and manage the daily administration of the Product Experience Management (PXM) platform.
• Plan and execute global platform rollouts, including user training and enablement.
• Ensure accurate and timely ingestion of product data from upstream systems.
• Identify and address product content gaps aligned to retailer requirements to improve digital conversion.
• Analyze performance metrics to drive improvements in digital merchandising and customer experience.
• Design, build, and maintain workflows to automate and streamline cross-functional processes.
• Establish standards and governance for product content creation, management, syndication, and analysis.
• Support Digital Experience & Operations teams with catalogs, templates, modules, and syndication channels.
• Serve as a PXM subject matter expert, promoting best practices and adoption of new platform capabilities.
• Administer user access, catalogs, channels, UI updates, and data governance in alignment with MDM standards.
• Collaborate with PXM vendors and technical support teams to resolve platform and syndication issues.
• Stay informed on digital commerce trends and support organizational change initiatives.
Qualifications
• Bachelor’s degree or equivalent experience required.
• 5–7 years of experience in PXM, PIM, or related digital commerce platforms.
• Strong experience with Salsify, Pimcore, or comparable systems (preferred).
• Experience working in global, cross-functional environments.
• Proven ability to solve complex digital commerce and product data challenges.
• Experience integrating PXM platforms with eCommerce systems (Magento preferred).
• Working knowledge of ETL tools and data integration best practices.
• Prior experience as a Business Analyst or similar role preferred.
• Familiarity with major eCommerce retailers such as Amazon, Walmart, and Target is also a bonus.
Responsibilities
PXM System Administrator
The PXM System Administrator is responsible for the day-to-day operation and governance of the Product Experience Management (PXM) platform. This role partners closely with business and digital commerce teams to ensure high-quality, customer-focused product content, efficient workflows, and reliable data integrations across global markets. The position supports platform adoption through training, process enablement, and continuous improvement.
Key Responsibilities
• Own and manage the daily administration of the Product Experience Management (PXM) platform.
• Plan and execute global platform rollouts, including user training and enablement.
• Ensure accurate and timely ingestion of product data from upstream systems.
• Identify and address product content gaps aligned to retailer requirements to improve digital conversion.
• Analyze performance metrics to drive improvements in digital merchandising and customer experience.
• Design, build, and maintain workflows to automate and streamline cross-functional processes.
• Establish standards and governance for product content creation, management, syndication, and analysis.
• Support Digital Experience & Operations teams with catalogs, templates, modules, and syndication channels.
• Serve as a PXM subject matter expert, promoting best practices and adoption of new platform capabilities.
• Administer user access, catalogs, channels, UI updates, and data governance in alignment with MDM standards.
• Collaborate with PXM vendors and technical support teams to resolve platform and syndication issues.
• Stay informed on digital commerce trends and support organizational change initiatives.
Qualifications
• Bachelor’s degree or equivalent experience required.
• 5–7 years of experience in PXM, PIM, or related digital commerce platforms.
• Strong experience with Salsify, Pimcore, or comparable systems (preferred).
• Experience working in global, cross-functional environments.
• Proven ability to solve complex digital commerce and product data challenges.
• Experience integrating PXM platforms with eCommerce systems (Magento preferred).
• Working knowledge of ETL tools and data integration best practices.
• Prior experience as a Business Analyst or similar role preferred.
• Familiarity with major eCommerce retailers such as Amazon, Walmart, and Target is also a bonus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
A results driven HR professional with 5+ years of end to end recruitment experience across BPO, IT, and Non IT sectors, skilled in managing vendor relations and optimizing talent acquisition processes. Recognized for rapid learning, adaptability, and strong communication, this professional excels in building productive vendor partnerships, negotiating contracts, and ensuring consistent delivery against SLAs. With hands on expertise in sourcing, screening, interview coordination, and offer negotiation, they effectively support organizational hiring goals while maintaining efficient and high quality recruitment pipelines.
Responsibilities
A results driven HR professional with 5+ years of end to end recruitment experience across BPO, IT, and Non IT sectors, skilled in managing vendor relations and optimizing talent acquisition processes. Recognized for rapid learning, adaptability, and strong communication, this professional excels in building productive vendor partnerships, negotiating contracts, and ensuring consistent delivery against SLAs. With hands on expertise in sourcing, screening, interview coordination, and offer negotiation, they effectively support organizational hiring goals while maintaining efficient and high quality recruitment pipelines.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : 560011-Client Enablement & Onboarding-India - DX
Qualifications Basic
• Bachelor’s degree from an accredited institution.
• At least 8+ years of experience in Boomi.
Preferred
• Working Location – Remote, PST working hours mandatory
• Candidates with 12-14 years of IT experience and strong knowledge on Integration Space.
• Experience of various cloud technologies
• Minimum 8+ years in Boomi
Boomi & System Administrator –
o Experience having led team of 7+ members or more.
o Ability of be part of design, architecture discussions on Dell Boomi.
o Knowledge of Boomi installation (atom/molecule); troubleshooting skills, liaising with product team.
o Systems administration experience with Linux servers, containers etc.
o Knowledge of Kubernetes and APIM .
o Responsible for maintaining platform with higher availability and performance.
o Good knowledge on Boomi Platform Setup across various environments
o Maintaining Gateways and APIs for Boomi.
o Knowledge on topics related to API-based initiatives, architectures, Best Practices, Integration Design Patterns and industry trends
o Well versed with API management in Boomi, deep understanding of Boomi internal architecture and design
o Understanding of Boomi Integration with hands on experience on various application connectors and technology connector.
o Ability to lead, interact with client on various topics and work on multiple topics at same time
o Ability to liaise with Product team and various stakeholders to setup environment
o Knowledge of SDLC, Agile and other models used for project along with knowledge of Jira tools.
DELL BOOMI
o Ability to create Boomi interfaces based on interface specification and in conformance with Boomi coding best practices.
o Hands-on design, development, deployment, and maintenance of integration processes between on premise\cloud system and other 3rd party applications using - Boomi AtomSphere - platform (Cloud Integration, Application Integration APIs)
o Atom, Molecule installation and platform support experience
o Experience of Boomi EDI work, APIM
o Managing, Monitoring, Sustaining, Troubleshooting and supporting existing EAI Integrations, SOA Architecture and- Boomi AtomSphere- platform.
o Able to develop code for intermediate modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects in BOOMI.
o Active participation in Project Design, Build, Testing and Deployment phases of the project life cycle.
o Very good communication & presentation skills for RFP and client Interactions.
Responsibilities
Qualifications Basic
• Bachelor’s degree from an accredited institution.
• At least 8+ years of experience in Boomi.
Preferred
• Working Location – Remote, PST working hours mandatory
• Candidates with 12-14 years of IT experience and strong knowledge on Integration Space.
• Experience of various cloud technologies
• Minimum 8+ years in Boomi
Boomi & System Administrator –
o Experience having led team of 7+ members or more.
o Ability of be part of design, architecture discussions on Dell Boomi.
o Knowledge of Boomi installation (atom/molecule); troubleshooting skills, liaising with product team.
o Systems administration experience with Linux servers, containers etc.
o Knowledge of Kubernetes and APIM .
o Responsible for maintaining platform with higher availability and performance.
o Good knowledge on Boomi Platform Setup across various environments
o Maintaining Gateways and APIs for Boomi.
o Knowledge on topics related to API-based initiatives, architectures, Best Practices, Integration Design Patterns and industry trends
o Well versed with API management in Boomi, deep understanding of Boomi internal architecture and design
o Understanding of Boomi Integration with hands on experience on various application connectors and technology connector.
o Ability to lead, interact with client on various topics and work on multiple topics at same time
o Ability to liaise with Product team and various stakeholders to setup environment
o Knowledge of SDLC, Agile and other models used for project along with knowledge of Jira tools.
DELL BOOMI
o Ability to create Boomi interfaces based on interface specification and in conformance with Boomi coding best practices.
o Hands-on design, development, deployment, and maintenance of integration processes between on premise\cloud system and other 3rd party applications using - Boomi AtomSphere - platform (Cloud Integration, Application Integration APIs)
o Atom, Molecule installation and platform support experience
o Experience of Boomi EDI work, APIM
o Managing, Monitoring, Sustaining, Troubleshooting and supporting existing EAI Integrations, SOA Architecture and- Boomi AtomSphere- platform.
o Able to develop code for intermediate modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects in BOOMI.
o Active participation in Project Design, Build, Testing and Deployment phases of the project life cycle.
o Very good communication & presentation skills for RFP and client Interactions.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
About Meolaa
Meolaa is a fast-growing brand focused on delivering exceptional customer experiences and innovative solutions. We are committed to building strong customer relationships and ensuring seamless support across all touchpoints.
Role Overview
We are looking for a dynamic and experienced Team Lead – Customer Support to manage and guide our customer support team. The ideal candidate will be responsible for driving team performance, improving customer satisfaction, and ensuring efficient handling of customer queries across channels.
Key Responsibilities
Lead, mentor, and manage a team of customer support executives
Monitor daily operations and ensure SLAs, KPIs, and quality standards are met
Handle escalations and provide timely resolutions to complex customer issues
Analyze team performance metrics and implement improvement strategies
Conduct regular training, coaching, and feedback sessions
Ensure excellent customer experience across calls, emails, and chats
Collaborate with internal teams to resolve customer concerns effectively
Prepare reports on team performance and customer insights
Maintain process documentation and continuously improve workflows
Required Skills & Qualifications
Bachelor’s degree in any discipline
3–6 years of experience in customer support, with at least 1–2 years in a leadership role
Strong communication and interpersonal skills
Proven ability to manage teams and drive performance
Experience in handling escalations and conflict resolution
Familiarity with CRM tools and customer support platforms
Strong analytical and problem-solving skills
Preferred Qualifications
Experience in e-commerce or startup environments
Ability to work in a fast-paced and dynamic environment
Strong leadership and decision-making capabilities
Key Competencies
Leadership & Team Management
Customer-Centric Approach
Problem Solving
Communication Skills
Process Improvement
Responsibilities
About Meolaa
Meolaa is a fast-growing brand focused on delivering exceptional customer experiences and innovative solutions. We are committed to building strong customer relationships and ensuring seamless support across all touchpoints.
Role Overview
We are looking for a dynamic and experienced Team Lead – Customer Support to manage and guide our customer support team. The ideal candidate will be responsible for driving team performance, improving customer satisfaction, and ensuring efficient handling of customer queries across channels.
Key Responsibilities
Lead, mentor, and manage a team of customer support executives
Monitor daily operations and ensure SLAs, KPIs, and quality standards are met
Handle escalations and provide timely resolutions to complex customer issues
Analyze team performance metrics and implement improvement strategies
Conduct regular training, coaching, and feedback sessions
Ensure excellent customer experience across calls, emails, and chats
Collaborate with internal teams to resolve customer concerns effectively
Prepare reports on team performance and customer insights
Maintain process documentation and continuously improve workflows
Required Skills & Qualifications
Bachelor’s degree in any discipline
3–6 years of experience in customer support, with at least 1–2 years in a leadership role
Strong communication and interpersonal skills
Proven ability to manage teams and drive performance
Experience in handling escalations and conflict resolution
Familiarity with CRM tools and customer support platforms
Strong analytical and problem-solving skills
Preferred Qualifications
Experience in e-commerce or startup environments
Ability to work in a fast-paced and dynamic environment
Strong leadership and decision-making capabilities
Key Competencies
Leadership & Team Management
Customer-Centric Approach
Problem Solving
Communication Skills
Process Improvement
Salary : Rs. 4,00,000.0 - Rs. 6,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
