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Role Summary We are looking for a hands-on AI Platform & MLOps Engineer with 5-6 years of experience who understands Azure infrastructure, enterprise security, and production AI systems. The role focuses on building and operating secure, scalable GenAI services (RAG, generation, agentic workflows) while owning MLOps, monitoring, governance, and deployment pipelines. This role requires strong Azure infrastructure knowledge along with AI development capability. Key Responsibilities AI Development Build production-ready RAG pipelines (ingest, chunk, embed, retrieve) Develop generation services with templates and explicit inputs Implement grounded Q&A endpoints Support agentic workflows Implement evaluation gating before publishing outputs MLOps & Platform Engineering Design CI/CD pipelines for AI services (GitHub Actions) Manage model/version lifecycle Implement automated testing & evaluation pipelines Set up deployment pipelines (Dev / Test / Prod) Manage rollback and versioning strategy Ensure reproducibility and auditability Azure Infrastructure Ownership Design and manage: Private endpoints Managed identities Azure AD (SSO) Key Vault RBAC controls Ensure no public endpoints Ensure stateless APIs Implement secure-by-design architecture Work with infra team when required (but understand infra deeply) Monitoring & Governance Implement monitoring for: Latency Token usage Failure rates Cost tracking AI monitoring: Groundedness Retrieval quality Hallucination control Drift Implement audit logging: Prompt Retrieved context Model version Evaluation score Output Enable human-in-the-loop feedback loop Required Skills Azure (Strong Mandatory) Azure App Service / AKS Azure AD (SSO, RBAC) Private endpoints Managed identities Key Vault Azure Monitor / Log Analytics Understanding of network isolation MLOps CI/CD for ML systems Model versioning Deployment strategies Testing & evaluation frameworks Production monitoring GitHub workflows & branch protection AI / GenAI RAG systems (production-level) Embeddings & vector search Prompt engineering Evaluation gating Agent-based workflows Engineering Strong Python FastAPI REST APIs Secure coding practices Experience Required 6+ years in software/platform engineering 2–3+ years in production ML/AI systems Strong Azure enterprise experience

Responsibilities

Role Summary We are looking for a hands-on AI Platform & MLOps Engineer with 5-6 years of experience who understands Azure infrastructure, enterprise security, and production AI systems. The role focuses on building and operating secure, scalable GenAI services (RAG, generation, agentic workflows) while owning MLOps, monitoring, governance, and deployment pipelines. This role requires strong Azure infrastructure knowledge along with AI development capability. Key Responsibilities AI Development Build production-ready RAG pipelines (ingest, chunk, embed, retrieve) Develop generation services with templates and explicit inputs Implement grounded Q&A endpoints Support agentic workflows Implement evaluation gating before publishing outputs MLOps & Platform Engineering Design CI/CD pipelines for AI services (GitHub Actions) Manage model/version lifecycle Implement automated testing & evaluation pipelines Set up deployment pipelines (Dev / Test / Prod) Manage rollback and versioning strategy Ensure reproducibility and auditability Azure Infrastructure Ownership Design and manage: Private endpoints Managed identities Azure AD (SSO) Key Vault RBAC controls Ensure no public endpoints Ensure stateless APIs Implement secure-by-design architecture Work with infra team when required (but understand infra deeply) Monitoring & Governance Implement monitoring for: Latency Token usage Failure rates Cost tracking AI monitoring: Groundedness Retrieval quality Hallucination control Drift Implement audit logging: Prompt Retrieved context Model version Evaluation score Output Enable human-in-the-loop feedback loop Required Skills Azure (Strong Mandatory) Azure App Service / AKS Azure AD (SSO, RBAC) Private endpoints Managed identities Key Vault Azure Monitor / Log Analytics Understanding of network isolation MLOps CI/CD for ML systems Model versioning Deployment strategies Testing & evaluation frameworks Production monitoring GitHub workflows & branch protection AI / GenAI RAG systems (production-level) Embeddings & vector search Prompt engineering Evaluation gating Agent-based workflows Engineering Strong Python FastAPI REST APIs Secure coding practices Experience Required 6+ years in software/platform engineering 2–3+ years in production ML/AI systems Strong Azure enterprise experience
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :AI Platform & MLOps Engineer (Azure)

Job Description

Job Description - Lead Software Engineer - FullStack (26000BX5) Lead Software Engineer - FullStack - (26000BX5) Missions Key Responsibilities: • Drive Assets Referential Functional Strategy, solution definition and execution for client needs. • Responsible for project planning, work product quality, project execution and project reviews. • Thrive to become a subject matter expert on internal Group Asset Referential System. • Become an advocate for Asset and CI’s along with their usage and support user enablement and adoption. • Develop in-depth business requirements for large projects -across a variety of business functions in all size projects. • Work with all related business and support unit stakeholders, including the product owner and technical leader , to analyze and challenge the business requirements, leading to functional discussions and specifications, precise usage and detailed user stories. • Demonstrate expertise on business processes, life-cycles, and data drivers. • Drive testing activities on new solutions introduced into production. • Drive input to development team on requirements and enhancements to existing data sets and reporting technologies. • Collaborate on the definition of KPIs and metrics to monitor and run the business. • Plan and execute communication, training, and documentation to enable successful user adoption. • Drive proof-of-concepts, tool evaluations, and data quality activities. • Guide and mentor other Business Analysts in the team. • Demonstrate innovation & thought leadership toward enhancing business value, process improvements and customer impact. • Participate in design discussions and be able to implement any design decisions. • Participate high –level Architecture designs for the Assets Referential Strategy. • Understanding of Infrastructure Domain/ITIL to provide more business site of Reporting utilization's • Excellent upstream and downstream communication skills, ability to communicate complex ideas verbally and through documentation. Profile Profile Required Exp – 5 to 10 Years Technical Skills • Should have Prior experience in Full Stack Development Using front end technology with expert level of knowledge in React and Python, API driven development in Python. • Should have Prior experience UI designing and development, suggesting UI improvements and enhancement to end user and implementing the same. • Should have Cloud, Kubernetes working experience. • Should have hands on working experience in Application development. .• Should have good analytical and problem-solving skills. • Should had experience in understanding Data Specially Infrastructure Domain related and provide business insight to bring more Utilization of Asses Referential for organization. • Should be able to do complex design and high-performance architecture. • Ability to evaluate technical approaches and discuss pros and cons of each to arrive at a design. • Should have strong concepts on building Security around the entire Datawarehouse. • Aware of the standard Change management and Project management processes. • This role will focus on Support, Enhancements and new Projects. Must have: - Experience working in Agile Team. - Analyzing new requirements, designing and implementing technical solutions. - Strong Communication skills – should be able to articulate and present project demos to leadership teams. - Excellent writing and presentation skills. - Capable of quickly learning & implementing new tools/technologies. - Strong technical ability to research and independently drive technical POC’s. Good to have: - French speaking/understanding - Experience with databases such as Oracle, Postgres, MySQL.

Responsibilities

  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Lead Software Engineer - FullStack (26000BX5)

Job Description

As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within existing systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. The work environment encourages the use of modern development methodologies and frameworks to enhance system performance and reliability. Throughout the day, the engineer balances coding, testing, and refining software elements while adapting to dynamic project needs and contributing to the overall success of the technology landscape. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.- Mentor junior team members to support their professional growth and integration within project workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong knowledge of software development life cycle and agile methodologies.- Experience in designing and implementing custom workflows and integrations within enterprise platforms.- Ability to troubleshoot and resolve complex technical issues in a timely manner.- Familiarity with scripting languages and automation tools relevant to service management platforms. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.

Responsibilities

As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within existing systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. The work environment encourages the use of modern development methodologies and frameworks to enhance system performance and reliability. Throughout the day, the engineer balances coding, testing, and refining software elements while adapting to dynamic project needs and contributing to the overall success of the technology landscape. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.- Mentor junior team members to support their professional growth and integration within project workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong knowledge of software development life cycle and agile methodologies.- Experience in designing and implementing custom workflows and integrations within enterprise platforms.- Ability to troubleshoot and resolve complex technical issues in a timely manner.- Familiarity with scripting languages and automation tools relevant to service management platforms. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
  • Salary : Rs. 12,00,000.0 - Rs. 14,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role : Custom Software Engineer,

Job Description

Service Delivery Manager - APAC - (2600081I) Missions Act as Focal point of contact for GBTO and GTE teams in Asia and lead Service Management for Cloud, Hosting and DMP during Asia Time zone and Paris Morning hours Coordinate the delivery of the infrastructure supporting all GBTO and GTE Applications Partner with business stakeholders to align GTE/ (CLD & HOS) Priorities and Strengthen the Quality of Production Lead IT service transformation initiatives, including cloud adoption (Gen2 & Public), Automation, and self-service capabilities. Drive compliance with regulatory requirements, security policies, and audit standards across IT services. Ensure strong Business Continuity and Disaster Recovery (BCDR) processes are in place and periodically tested. Strong Intuition to anticipate issues and identify solutions. Profile Team Structure and Leadership Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services. Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours. Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency. Core Responsibilities Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. Availability during APAC Business hours (5:30 AM to 3:00 PM IST) Strategic Initiatives and Collaboration Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives. Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors. Visibility of Self-service capabilities for development and operational teams within GBTO Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk. Able to propose market trends and tooling-based solutions to meet the business requirements. Business Continuity and Disaster Recovery Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents. Team Culture and Continuous Improvement Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud. Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff. Drive Innovation culture within teams.

Responsibilities

  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Service Delivery Manager - APAC - (2600081I)

Job Description

The Microsoft 365 Customer Success Engineer works with senior architects and customer success leads to improve the health, performance, and adoption of Microsoft 365 environments. This role is suited for a professional with approximately 8–10 years of experience who has solid hands-on exposure to Microsoft 365 and is comfortable executing assessments, analysis, and recommendations with appropriate guidance. The role focuses on operational execution, analysis, and delivery, helping customers realize value from Microsoft 365 through improved usage, configuration hygiene, and adoption insights. 1. Platform Health & Readiness Support: • Perform Microsoft 365 tenant health checks across core workloads (Office, Teams, Exchange, SharePoint, OneDrive) • Review M365 Apps performance and identify basic configuration or usage issues • Collect and validate network readiness data (latency, connectivity, bandwidth) • Document findings, risks, and improvement areas 2. Adoption & Usage Support: • Review usage and adoption reports for Teams, Office Apps, OneDrive, and SharePoint • Identify basic usage trends or low-adoption areas and share findings with senior architects • Support the team in developing adoption insights and recommended next steps 3. Governance & Operational Support: • Participate in reviews of customer governance and operational practices • Assist in applying Microsoft-recommended practices during customer engagements • Follow established customer success processes, playbooks, and engagement standards 4. Documentation & Customer Deliverables: • Help create customer-facing documents such as assessment summaries, usage reports, and action trackers • Maintain notes, trackers, and follow-up items from customer meetings and workshops • Participate in customer workshops, reviews, and success planning sessions post training and preparation Required Qualifications • Minimum 8 years of hands-on experience with Microsoft 365 administration and optimization • Experience with Microsoft 365 Apps (Office, Teams, Outlook) • Knowledge of SharePoint Online, Exchange Online, OneDrive for Business

Responsibilities

The Microsoft 365 Customer Success Engineer works with senior architects and customer success leads to improve the health, performance, and adoption of Microsoft 365 environments. This role is suited for a professional with approximately 8–10 years of experience who has solid hands-on exposure to Microsoft 365 and is comfortable executing assessments, analysis, and recommendations with appropriate guidance. The role focuses on operational execution, analysis, and delivery, helping customers realize value from Microsoft 365 through improved usage, configuration hygiene, and adoption insights. 1. Platform Health & Readiness Support: • Perform Microsoft 365 tenant health checks across core workloads (Office, Teams, Exchange, SharePoint, OneDrive) • Review M365 Apps performance and identify basic configuration or usage issues • Collect and validate network readiness data (latency, connectivity, bandwidth) • Document findings, risks, and improvement areas 2. Adoption & Usage Support: • Review usage and adoption reports for Teams, Office Apps, OneDrive, and SharePoint • Identify basic usage trends or low-adoption areas and share findings with senior architects • Support the team in developing adoption insights and recommended next steps 3. Governance & Operational Support: • Participate in reviews of customer governance and operational practices • Assist in applying Microsoft-recommended practices during customer engagements • Follow established customer success processes, playbooks, and engagement standards 4. Documentation & Customer Deliverables: • Help create customer-facing documents such as assessment summaries, usage reports, and action trackers • Maintain notes, trackers, and follow-up items from customer meetings and workshops • Participate in customer workshops, reviews, and success planning sessions post training and preparation Required Qualifications • Minimum 8 years of hands-on experience with Microsoft 365 administration and optimization • Experience with Microsoft 365 Apps (Office, Teams, Outlook) • Knowledge of SharePoint Online, Exchange Online, OneDrive for Business
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :M365 Customer Success Engineer

Job Description

Specialist Software Engineer - ServiceNow Integration Engineer - (260000V4) Missions Taleo - 260000V4 Skill - ServiceNow Level - Specialist Software Engineer Category - Ordinary Role: The ServiceNow Integration Software Engineer will support the project team in integrating ServiceNow with the SG ecosystem across multiple environments. This role involves troubleshooting integrations, delivering robust and scalable solutions, assisting with environment setup, and accelerating delivery through automation and DevOps practices. Key Responsibilities: Troubleshoot and Coordinate: Investigate issues with features and integrations developed by ServiceNow and collaborate with SG application teams for resolution/setup of interfaces Integration Delivery: Design, build, and validate integrations ensuring robustness, scalability, and compliance with SG standards. Environment Setup: Work with the Platform Administrator to configure sub-production environments and their interfaces. Accelerate Delivery: Implement DevOps practices and automation to streamline delivery cycles and reduce operational overhead. Profile Role: The ServiceNow Integration Software Engineer will support the project team in integrating ServiceNow with the SG ecosystem across multiple environments. This role involves troubleshooting integrations, delivering robust and scalable solutions, assisting with environment setup, and accelerating delivery through automation and DevOps practices. Key Responsibilities: Troubleshoot and Coordinate: Investigate issues with features and integrations developed by ServiceNow and collaborate with SG application teams for resolution/setup of interfaces Integration Delivery: Design, build, and validate integrations ensuring robustness, scalability, and compliance with SG standards. Environment Setup: Work with the Platform Administrator to configure sub-production environments and their interfaces. Accelerate Delivery: Implement DevOps practices and automation to streamline delivery cycles and reduce operational overhead.

Responsibilities

  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Specialist Software Engineer - ServiceNow Integration Engineer - (260000V4)

Job Description

As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within existing systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. The work environment encourages the use of modern development methodologies and frameworks to enhance system performance and reliability. Throughout the day, the engineer balances coding, testing, and refining software elements while adapting to dynamic project needs and contributing to the overall success of the technology landscape. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.- Mentor junior team members to support their professional growth and integration within project workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong knowledge of software development life cycle and agile methodologies.- Experience in designing and implementing custom workflows and integrations within enterprise platforms.- Ability to troubleshoot and resolve complex technical issues in a timely manner.- Familiarity with scripting languages and automation tools relevant to service management platforms. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.

Responsibilities

As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within existing systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. The work environment encourages the use of modern development methodologies and frameworks to enhance system performance and reliability. Throughout the day, the engineer balances coding, testing, and refining software elements while adapting to dynamic project needs and contributing to the overall success of the technology landscape. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.- Mentor junior team members to support their professional growth and integration within project workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong knowledge of software development life cycle and agile methodologies.- Experience in designing and implementing custom workflows and integrations within enterprise platforms.- Ability to troubleshoot and resolve complex technical issues in a timely manner.- Familiarity with scripting languages and automation tools relevant to service management platforms. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
  • Salary : Rs. 0.0 - Rs. 2,17,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Custom Software Engineer

Job Description

Bachelor’s degree in computer science, or with equivalent professional experience. Exceptional problem-solving skills Self-motivated Minimum of 3 years of hands-on SQL, SSIS, SSAS and SSRS & PowerBI work Proficiency in writing Complex SQL Queries Experience in Debugging and Optimizing SQL. Exposure on creating/maintaining design related artifacts like source to target Mapping documents, data flow diagrams, and RCA documents. Understanding of BI concepts - OLTP vs OLAP Experience in an Agile environment Excellent written and verbal communication skills

Responsibilities

  • Salary : Rs. 20,00,000.0 - Rs. 25,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Power BI developer

Job Description

The D365 Sr. Consultant will support customers through focused technical engagements aimed at improving the health, performance, and success of their Dynamics 365 and Power Platform implementations. The role combines deep technical expertise across Dynamics 365 Customer Engagement: Dynamics 365 Sales, Service, and Field Service, Microsoft Dataverse, and the broader Power Platform with strong consulting skills to educate customers, guide solution architecture, and proactively assess their environments. They will leverage product knowledge, administration experience, and training delivery capability to help customers optimize, and modernize their Dynamics 365 solutions. This role requires the ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end to end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long term maintainability. The engineer must work collaboratively with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high quality service delivery. Key responsibilities • Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup. • Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions. • Evaluate the effectiveness of customer health, operational processes and environment administration practices. • Conduct in depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration. • Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best practice guidance. • Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health. • Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization. • Deliver professional, customer facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long term platform success. Required Qualifications Minimum 5+ years of hands-on experience in the following areas: Up to date product knowledge and familiarity with Dynamics 365 modules • Dynamics 365 Sales • Dynamics 365 Customer Service • Dynamics 365 Field Service • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform - Dataverse - Power Apps - Power Automate - Power Platform admin center • Model Driven app Administration, Customization and Integration experience • Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances. • Experience in business continuity planning, incident response coordination, and process maturity assessments. • Excellent communication and documentation skills for technical and executive stakeholders. • Background in technical consulting or assessment-based delivery engagements. Preferred qualifications • Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience. • Application Lifecycle Management for Dynamics 365 & Power Platform apps & solutions • Prior experience supporting regulated industries (e.g., finance, healthcare, government) with stringent uptime, data protection, or continuity mandates. Certifications Required • Power Platform Model App Certification PL-7003 or relevant experience • Dynamics 365 Fundamentals (CRM) MB-910 or relevant experience • One of the following or relevant experience: - Dynamics 365 Customer Experience Analyst MB-280 - Dynamics 365 Field Service Functional Consultant MB-240 Preferred • Power Automate PL-200 Power Platform Functional Consultant Associate or relevant experience.

Responsibilities

The D365 Sr. Consultant will support customers through focused technical engagements aimed at improving the health, performance, and success of their Dynamics 365 and Power Platform implementations. The role combines deep technical expertise across Dynamics 365 Customer Engagement: Dynamics 365 Sales, Service, and Field Service, Microsoft Dataverse, and the broader Power Platform with strong consulting skills to educate customers, guide solution architecture, and proactively assess their environments. They will leverage product knowledge, administration experience, and training delivery capability to help customers optimize, and modernize their Dynamics 365 solutions. This role requires the ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end to end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long term maintainability. The engineer must work collaboratively with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high quality service delivery. Key responsibilities • Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup. • Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions. • Evaluate the effectiveness of customer health, operational processes and environment administration practices. • Conduct in depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration. • Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best practice guidance. • Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health. • Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization. • Deliver professional, customer facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long term platform success. Required Qualifications Minimum 5+ years of hands-on experience in the following areas: Up to date product knowledge and familiarity with Dynamics 365 modules • Dynamics 365 Sales • Dynamics 365 Customer Service • Dynamics 365 Field Service • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform - Dataverse - Power Apps - Power Automate - Power Platform admin center • Model Driven app Administration, Customization and Integration experience • Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances. • Experience in business continuity planning, incident response coordination, and process maturity assessments. • Excellent communication and documentation skills for technical and executive stakeholders. • Background in technical consulting or assessment-based delivery engagements. Preferred qualifications • Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience. • Application Lifecycle Management for Dynamics 365 & Power Platform apps & solutions • Prior experience supporting regulated industries (e.g., finance, healthcare, government) with stringent uptime, data protection, or continuity mandates. Certifications Required • Power Platform Model App Certification PL-7003 or relevant experience • Dynamics 365 Fundamentals (CRM) MB-910 or relevant experience • One of the following or relevant experience: - Dynamics 365 Customer Experience Analyst MB-280 - Dynamics 365 Field Service Functional Consultant MB-240 Preferred • Power Automate PL-200 Power Platform Functional Consultant Associate or relevant experience.
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :D365 Customer Success Engineer