The L1 Support Engineer required at client location in Mumbai who is responsible for providing first-line application support for .NET-based applications and SQL databases. The role involves monitoring application health, responding to incidents, troubleshooting basic application and database issues, and ensuring timely resolution within defined SLAs.
Responsibilities include analyzing support tickets, identifying root causes for common issues, performing basic SQL queries for data validation, monitoring scheduled jobs, verifying application logs, and escalating complex issues to the L2 support team when required. The engineer supports user access requests, password resets, configuration verification, and routine operational activities. They coordinate with business users to understand reported issues, document troubleshooting steps, maintain knowledge articles, and ensure accurate incident tracking. The role also includes validating application functionality after deployments, assisting in production monitoring, generating operational reports, and participating in shift-based support to ensure business continuity. Strong communication skills, customer focus, and adherence to ITIL-based incident, problem, and change management processes are essential.
Responsibilities
The L1 Support Engineer required at client location in Mumbai who is responsible for providing first-line application support for .NET-based applications and SQL databases. The role involves monitoring application health, responding to incidents, troubleshooting basic application and database issues, and ensuring timely resolution within defined SLAs.
Responsibilities include analyzing support tickets, identifying root causes for common issues, performing basic SQL queries for data validation, monitoring scheduled jobs, verifying application logs, and escalating complex issues to the L2 support team when required. The engineer supports user access requests, password resets, configuration verification, and routine operational activities. They coordinate with business users to understand reported issues, document troubleshooting steps, maintain knowledge articles, and ensure accurate incident tracking. The role also includes validating application functionality after deployments, assisting in production monitoring, generating operational reports, and participating in shift-based support to ensure business continuity. Strong communication skills, customer focus, and adherence to ITIL-based incident, problem, and change management processes are essential.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
