As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required. Beginner proficiency in Service Desk Voice Support is recommended.
Develop a strong understanding of infrastructure and application environments to enhance support effectiveness.
Collaborate with team members to identify recurring issues and contribute to continuous improvement initiatives.
Communicate clearly and empathetically with users to ensure a positive support experience.
Follow established procedures to maintain consistency and quality in service delivery.
Document incidents and resolutions thoroughly to support knowledge sharing and future troubleshooting."
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Lead Software Engineer - Service Now Discovery Infra Administrator - (26000875)
Missions
Taleo - 26000048
Skill - ServiceNow (discovery)
Level - Lead Software Engineer
Category - Ordinary
Role:
The ServiceNow Discovery Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent-based discovery setups, overseeing MID Server installations, and troubleshooting discovery-related issues in collaboration with other technical teams.
Key Responsibilities:
• Configure and maintain the ServiceNow Discovery platform.
• Manage agentless and agent-based discovery setup and configurations.
• Install, configure, and manage ServiceNow MID Servers.
• Ensure proper integration between Discovery and the ServiceNow CMDB.
• Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team
Profile
Role:
The ServiceNow Discovery Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent-based discovery setups, overseeing MID Server installations, and troubleshooting discovery-related issues in collaboration with other technical teams.
Key Responsibilities:
• Configure and maintain the ServiceNow Discovery platform.
• Manage agentless and agent-based discovery setup and configurations.
• Install, configure, and manage ServiceNow MID Servers.
• Ensure proper integration between Discovery and the ServiceNow CMDB.
• Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Lead Software Engineer - Service Now Discovery Infra Administrator - (26000875)
