Job Description: Azure & Active Directory (AD) – L1 Support Engineer
Role Overview
We are looking for a motivated L1 Support Engineer with foundational knowledge in Microsoft Azure and Active Directory (AD) to support day-to-day operations, user requests, and basic troubleshooting activities. The role focuses on ensuring availability, security, and smooth functioning of identity and access services.
Key Responsibilities
Active Directory (AD) Support
Handle user account management (creation, deletion, modification)
Manage password resets, unlock accounts, and group memberships
Provide basic support for Group Policies (GPOs)
Monitor domain controller health and report issues
Maintain OU structure and user/computer objects
Assist in access provisioning and de-provisioning
Azure (Entra ID) Support
Manage users and groups in Microsoft Entra ID (Azure AD)
Support license assignment and role-based access control (RBAC)
Assist with MFA setup and troubleshooting
Perform basic checks on Azure resources and access issues
Support portal-level troubleshooting and ticket resolution
Incident & Service Request Handling
Respond to L1 tickets via ServiceNow/ITSM tools
Perform initial analysis and troubleshooting
Escalate complex issues to L2/L3 teams
Ensure SLA adherence and timely resolution
Maintain proper documentation of incidents and solutions
Monitoring & Reporting
Monitor alerts related to AD, Azure, and IAM services
Perform health checks and basic validations
Prepare daily/weekly reports for incidents and requests
Required Skills
Technical Skills
Basic knowledge of:
Active Directory (Users, Groups, OU, GPO basics)
Microsoft Azure / Entra ID fundamentals
Windows Server basics
Familiarity with:
ITSM tools (ServiceNow preferred)
Remote support tools
Understanding of:
Identity & Access Management (IAM) concepts
Basic networking concepts (DNS, DHCP)
Soft Skills
Good communication and coordination skills
Strong problem-solving attitude
Ability to work in 24/7 support environment (if required)
Customer-focused approach
Responsibilities
Job Description: Azure & Active Directory (AD) – L1 Support Engineer
Role Overview
We are looking for a motivated L1 Support Engineer with foundational knowledge in Microsoft Azure and Active Directory (AD) to support day-to-day operations, user requests, and basic troubleshooting activities. The role focuses on ensuring availability, security, and smooth functioning of identity and access services.
Key Responsibilities
Active Directory (AD) Support
Handle user account management (creation, deletion, modification)
Manage password resets, unlock accounts, and group memberships
Provide basic support for Group Policies (GPOs)
Monitor domain controller health and report issues
Maintain OU structure and user/computer objects
Assist in access provisioning and de-provisioning
Azure (Entra ID) Support
Manage users and groups in Microsoft Entra ID (Azure AD)
Support license assignment and role-based access control (RBAC)
Assist with MFA setup and troubleshooting
Perform basic checks on Azure resources and access issues
Support portal-level troubleshooting and ticket resolution
Incident & Service Request Handling
Respond to L1 tickets via ServiceNow/ITSM tools
Perform initial analysis and troubleshooting
Escalate complex issues to L2/L3 teams
Ensure SLA adherence and timely resolution
Maintain proper documentation of incidents and solutions
Monitoring & Reporting
Monitor alerts related to AD, Azure, and IAM services
Perform health checks and basic validations
Prepare daily/weekly reports for incidents and requests
Required Skills
Technical Skills
Basic knowledge of:
Active Directory (Users, Groups, OU, GPO basics)
Microsoft Azure / Entra ID fundamentals
Windows Server basics
Familiarity with:
ITSM tools (ServiceNow preferred)
Remote support tools
Understanding of:
Identity & Access Management (IAM) concepts
Basic networking concepts (DNS, DHCP)
Soft Skills
Good communication and coordination skills
Strong problem-solving attitude
Ability to work in 24/7 support environment (if required)
Customer-focused approach
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Primary mandate skill required –
Deep hands-on knowledge of security, governance & management on Microsoft Purview, Microsoft Fabric, AI Foundry, Microsoft 365 Administration , Working hands-on knowledge of security, governance & management on Microsoft Entra, Defender for Cloud Apps, Azure Policy , Proven experience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Chat, Copilot Studio, AI Foundry).
Secondary mandate skill required –
Any Azure security certification specially SC 200/SC 100 certification is an added advantage. Required Good communication skills.
Open to look at CWR’s – Yes / No – Yes CWR is fine to fullfill the requirement fast
Level : M
Flexible to hire in any location – If not, please mention job location – Yes dont have any location constraints
Note: The candidate should have very good communication skills to interact with customers, as this is a completely cus
Responsibilities
Primary mandate skill required –
Deep hands-on knowledge of security, governance & management on Microsoft Purview, Microsoft Fabric, AI Foundry, Microsoft 365 Administration , Working hands-on knowledge of security, governance & management on Microsoft Entra, Defender for Cloud Apps, Azure Policy , Proven experience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Chat, Copilot Studio, AI Foundry).
Secondary mandate skill required –
Any Azure security certification specially SC 200/SC 100 certification is an added advantage. Required Good communication skills.
Open to look at CWR’s – Yes / No – Yes CWR is fine to fullfill the requirement fast
Level : M
Flexible to hire in any location – If not, please mention job location – Yes dont have any location constraints
Note: The candidate should have very good communication skills to interact with customers, as this is a completely cus
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Test Automation Lead, a typical day involves spearheading the evolution of testing practices to establish a seamless and efficient quality engineering process. This role focuses on enhancing the overall control, precision, and reliability of testing activities by integrating advanced tools and methodologies. The position requires driving the adoption of intelligent and predictive testing strategies, leveraging automation and innovative solutions to elevate the quality standards across projects. Collaboration with various stakeholders to ensure continuous improvement and transformation of testing functions is a key aspect of the daily responsibilities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the implementation of continuous testing processes to enhance efficiency and quality.
- Mentor and guide team members to develop their skills and improve overall team performance.
- Coordinate cross-functional efforts to align testing strategies with organizational goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Now Assist.
- Strong expertise in designing and implementing automated testing frameworks.
- Experience with continuous integration and continuous deployment pipelines.
- Ability to analyze complex systems and develop innovative testing solutions.
- Familiarity with quality engineering best practices and methodologies.
- Excellent problem-solving skills and attention to detail in test automation.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Now Assist.
- This position is based at our Bengaluru office.
- A 15 years full time education is required."
Responsibilities
As a Test Automation Lead, a typical day involves spearheading the evolution of testing practices to establish a seamless and efficient quality engineering process. This role focuses on enhancing the overall control, precision, and reliability of testing activities by integrating advanced tools and methodologies. The position requires driving the adoption of intelligent and predictive testing strategies, leveraging automation and innovative solutions to elevate the quality standards across projects. Collaboration with various stakeholders to ensure continuous improvement and transformation of testing functions is a key aspect of the daily responsibilities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the implementation of continuous testing processes to enhance efficiency and quality.
- Mentor and guide team members to develop their skills and improve overall team performance.
- Coordinate cross-functional efforts to align testing strategies with organizational goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Now Assist.
- Strong expertise in designing and implementing automated testing frameworks.
- Experience with continuous integration and continuous deployment pipelines.
- Ability to analyze complex systems and develop innovative testing solutions.
- Familiarity with quality engineering best practices and methodologies.
- Excellent problem-solving skills and attention to detail in test automation.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Now Assist.
- This position is based at our Bengaluru office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 2,28,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
