We found 426 jobs matching to your search

Advance Search

Skills

Locations

Experience

Job Description

Level - 10 - 10 HDC3C Infrastructure Management - Database Administrator Responsibilities • Extensive experience providing technical support for SAP HANA applications. • In-depth knowledge of SAP HANA architecture, data modeling, and administration. • Proficient in troubleshooting and resolving issues related to SAP HANA databases and applications. • Strong analytical and problem-solving skills, with a focus on delivering timely and effective solutions. • Excellent communication and interpersonal skills to collaborate with cross-functional teams and clients. • Provide technical support for SAP HANA applications, addressing and resolving issues reported by end-users. • Collaborate with development and infrastructure teams to troubleshoot and diagnose complex problems. • Monitor and optimize the performance of SAP HANA databases, implementing best practices for efficiency. • Document support processes, troubleshooting steps, and solutions for future reference. • Need to collaborate with vendors and external partners to escalate and resolve complex technical issues. • Should actively participate in the testing and validation of new SAP HANA releases and patches. • Should have hands-on the implementation and migration of SAP HANA applications, ensuring minimal impact on business operations.” The DBA role needs to have Application DBA or Operational DBA skills to quickly solve product performance issues. The product runs in GCP on a HANA database. They will need to understand how HANA works as well as hyperscalers and have excellent troubleshooting skills as it relates to performance/data migration etc. - This position is based at our Hyderabad office.

Responsibilities

Level - 10 - 10 HDC3C Infrastructure Management - Database Administrator Responsibilities • Extensive experience providing technical support for SAP HANA applications. • In-depth knowledge of SAP HANA architecture, data modeling, and administration. • Proficient in troubleshooting and resolving issues related to SAP HANA databases and applications. • Strong analytical and problem-solving skills, with a focus on delivering timely and effective solutions. • Excellent communication and interpersonal skills to collaborate with cross-functional teams and clients. • Provide technical support for SAP HANA applications, addressing and resolving issues reported by end-users. • Collaborate with development and infrastructure teams to troubleshoot and diagnose complex problems. • Monitor and optimize the performance of SAP HANA databases, implementing best practices for efficiency. • Document support processes, troubleshooting steps, and solutions for future reference. • Need to collaborate with vendors and external partners to escalate and resolve complex technical issues. • Should actively participate in the testing and validation of new SAP HANA releases and patches. • Should have hands-on the implementation and migration of SAP HANA applications, ensuring minimal impact on business operations.” The DBA role needs to have Application DBA or Operational DBA skills to quickly solve product performance issues. The product runs in GCP on a HANA database. They will need to understand how HANA works as well as hyperscalers and have excellent troubleshooting skills as it relates to performance/data migration etc. - This position is based at our Hyderabad office.
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Microsoft SQL Server Database Administration

Job Description

Skill Set: AWS, aws core services, linux system administration, aws administration, Aws Cloudformation, Aws Cli Skill to Evaluate: AWS, aws core services, linux system administration, aws administration, Aws Cloudformation, Aws Cli Experience: 6 to 8 Years Location: Bangalore, Karnataka, India CTC – 25 To 27 LPA Job Description: The job of Cloud Architect will be a core member of a technical team that’s responsible for Operations, design, building and supporting cloud infrastructure platform for Enterprise Cloud Services. The candidate must be strong in Linux System Administration and AWS Core services with expertise in system operations of production workloads running in cloud environments (preferably AWS)

Responsibilities

Skill Set: AWS, aws core services, linux system administration, aws administration, Aws Cloudformation, Aws Cli Skill to Evaluate: AWS, aws core services, linux system administration, aws administration, Aws Cloudformation, Aws Cli Experience: 6 to 8 Years Location: Bangalore, Karnataka, India CTC – 25 To 27 LPA Job Description: The job of Cloud Architect will be a core member of a technical team that’s responsible for Operations, design, building and supporting cloud infrastructure platform for Enterprise Cloud Services. The candidate must be strong in Linux System Administration and AWS Core services with expertise in system operations of production workloads running in cloud environments (preferably AWS)
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :AWS Solution Architect / OS Admin

Job Description

As performance test engineer you will be responsible for conducting performance testing to ensure system capacity, reliability, and scalability. Typical duties that you will perform include developing performance test cases and plans, analyzing test results, and handling bug fixes in collaboration with development teams. Additionally, you will be responsible for evaluating the root causes of performance problems and resolve them. You will also be responsible for developing automated test scenarios for performance testing. Responsibilities: 1. Gather Performance Testing Requirements from development teams. 2. Conduct system performance testing to ensure system reliability, capacity and scalability. 3. Work with development team to develop performance test plans and cases. 4. Develop automated test scripts using JMeter on applications based on Java technologies 5. Monitor services during runs to identify areas for improvement 6. Analyze test results and coordinate with development teams for bug fixes. 7. Prepare test environments & test data for test executions 8. Generate test summary reports for management review, analyze root causes of performance issues and provide corrective actions. 9. Suggest new tools and techniques to improve testing efficiency. 10. Review and recommend improvements to existing test procedures Skills & experience: • overall 4+ years of strong experience in developing Work Load Patterns, Estimations, Develop Performance Strategy and implement them and at least 2 + year Strong expertise in load test tools - JMeter. • Knowledge of Performance trouble shooting (heap dump & thread dump analysis) and ability to identify performance bottlenecks from issues – complement development team in speedy analysis/root cause of performance issues is a must. • Ability to lead performance optimization efforts with a strong command of complex performance issues and the ability to direct component owners (network, database, app dev, server OS/WAS, storage, etc.) is preferred. • Strong Knowledge with JAVA, JMeter scripting, Groovy, SQL Scripting, Web Services, XML is a must. • Familiarity with APM tools such as: App Dynamics, Application Insights and Fiddler traces to identify root causes of identified issue. • Experience optimizing and tuning database systems with a strong preference for DB2 & PostgreSQL • Expert understanding of various architecture and design practices • Expert understanding of performance test analysis, performance tuning, modelling, load testing, stress testing Professional Attributes: 1. Should be able to drive the technology design meetings, propose technology design and architecture. 2. Should have excellent client communication skills. 3. Should have good analytical and problem-solving skills. 4. Ability to work independently in developing Performance test plans. Educational Qualification: Technical Graduate

Responsibilities

As performance test engineer you will be responsible for conducting performance testing to ensure system capacity, reliability, and scalability. Typical duties that you will perform include developing performance test cases and plans, analyzing test results, and handling bug fixes in collaboration with development teams. Additionally, you will be responsible for evaluating the root causes of performance problems and resolve them. You will also be responsible for developing automated test scenarios for performance testing. Responsibilities: 1. Gather Performance Testing Requirements from development teams. 2. Conduct system performance testing to ensure system reliability, capacity and scalability. 3. Work with development team to develop performance test plans and cases. 4. Develop automated test scripts using JMeter on applications based on Java technologies 5. Monitor services during runs to identify areas for improvement 6. Analyze test results and coordinate with development teams for bug fixes. 7. Prepare test environments & test data for test executions 8. Generate test summary reports for management review, analyze root causes of performance issues and provide corrective actions. 9. Suggest new tools and techniques to improve testing efficiency. 10. Review and recommend improvements to existing test procedures Skills & experience: • overall 4+ years of strong experience in developing Work Load Patterns, Estimations, Develop Performance Strategy and implement them and at least 2 + year Strong expertise in load test tools - JMeter. • Knowledge of Performance trouble shooting (heap dump & thread dump analysis) and ability to identify performance bottlenecks from issues – complement development team in speedy analysis/root cause of performance issues is a must. • Ability to lead performance optimization efforts with a strong command of complex performance issues and the ability to direct component owners (network, database, app dev, server OS/WAS, storage, etc.) is preferred. • Strong Knowledge with JAVA, JMeter scripting, Groovy, SQL Scripting, Web Services, XML is a must. • Familiarity with APM tools such as: App Dynamics, Application Insights and Fiddler traces to identify root causes of identified issue. • Experience optimizing and tuning database systems with a strong preference for DB2 & PostgreSQL • Expert understanding of various architecture and design practices • Expert understanding of performance test analysis, performance tuning, modelling, load testing, stress testing Professional Attributes: 1. Should be able to drive the technology design meetings, propose technology design and architecture. 2. Should have excellent client communication skills. 3. Should have good analytical and problem-solving skills. 4. Ability to work independently in developing Performance test plans. Educational Qualification: Technical Graduate
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Performance Testing

Job Description

Role: Vue.js and Contentful Developer Job Summary: As a Vue.js and Contentful Developer, you will play a key role in designing, developing, and maintaining web applications that leverage Vue.js as the front-end framework and Contentful as the Content Management System (CMS). Your responsibilities will include building responsive user interfaces, integrating with Contentful APIs, and ensuring seamless content delivery. Your expertise in Vue.js, Contentful, and front-end development will contribute to creating engaging and scalable digital experiences. Responsibilities: Develop and maintain user interfaces using Vue.js. Integrate Contentful CMS to manage and deliver content effectively. Collaborate with UX/UI designers to implement design specifications into interactive web applications. Work closely with back-end developers to ensure smooth integration between front-end and Contentful. Customize and extend Contentful functionality as needed. Optimize applications for performance and responsiveness. Implement best practices in front-end development and ensure cross-browser compatibility. Collaborate with stakeholders to understand project requirements and deliver solutions that meet business objectives. Ensure the security and data protection of web applications. Requirements: Proven experience as a Vue.js Developer with a strong portfolio of Vue.js projects. Solid understanding of Vue.js and its core principles. Experience working with Contentful CMS and integrating it into Vue.js applications. Proficient in HTML, CSS, and JavaScript. Knowledge of RESTful APIs and GraphQL. Familiarity with version control systems, such as Git. Strong problem-solving and debugging skills. Excellent collaboration and communication skills. Bachelor's degree in Computer Science or related field (or equivalent work experience). Preferred Qualifications: Experience with server-side rendering (SSR) and/or progressive web application (PWA) development. Familiarity with other front-end frameworks like React or Angular. Understanding of agile development methodologies. Previous experience in e-commerce or content-driven websites.

Responsibilities

Role: Vue.js and Contentful Developer Job Summary: As a Vue.js and Contentful Developer, you will play a key role in designing, developing, and maintaining web applications that leverage Vue.js as the front-end framework and Contentful as the Content Management System (CMS). Your responsibilities will include building responsive user interfaces, integrating with Contentful APIs, and ensuring seamless content delivery. Your expertise in Vue.js, Contentful, and front-end development will contribute to creating engaging and scalable digital experiences. Responsibilities: Develop and maintain user interfaces using Vue.js. Integrate Contentful CMS to manage and deliver content effectively. Collaborate with UX/UI designers to implement design specifications into interactive web applications. Work closely with back-end developers to ensure smooth integration between front-end and Contentful. Customize and extend Contentful functionality as needed. Optimize applications for performance and responsiveness. Implement best practices in front-end development and ensure cross-browser compatibility. Collaborate with stakeholders to understand project requirements and deliver solutions that meet business objectives. Ensure the security and data protection of web applications. Requirements: Proven experience as a Vue.js Developer with a strong portfolio of Vue.js projects. Solid understanding of Vue.js and its core principles. Experience working with Contentful CMS and integrating it into Vue.js applications. Proficient in HTML, CSS, and JavaScript. Knowledge of RESTful APIs and GraphQL. Familiarity with version control systems, such as Git. Strong problem-solving and debugging skills. Excellent collaboration and communication skills. Bachelor's degree in Computer Science or related field (or equivalent work experience). Preferred Qualifications: Experience with server-side rendering (SSR) and/or progressive web application (PWA) development. Familiarity with other front-end frameworks like React or Angular. Understanding of agile development methodologies. Previous experience in e-commerce or content-driven websites.
  • Salary : Rs. 20,000.0 - Rs. 1,20,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Vue.js and Contentful Developer

Job Description

Data Modeller

Responsibilities

Data Modeller
  • Salary : Rs. 10,000.0 - Rs. 9,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Data Modeller

Job Description

• Unix Shell scripting (Solaris and Linux flavours) • Database knowledge (Oracle, SQL) • Devops (Gitlab, ansible, maven etc) • Autosys

Responsibilities

• Unix Shell scripting (Solaris and Linux flavours) • Database knowledge (Oracle, SQL) • Devops (Gitlab, ansible, maven etc) • Autosys
  • Salary : Rs. 13,00,000.0 - Rs. 15,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Unix Application Programming

Job Description

The Lead Engineer - Identity Governance and Administration (IGA) will be responsible for developing and delivering comprehensive solutions to our internal and external customers. This role will have hands-on architectural, engineering, and operational responsibilities, as well as technical leadership and expert level troubleshooting duties. Position Responsibilities: • Design, implement & support highly automated integrations with IGA platforms to elevate security and compliance. • Interfacing with internal stakeholders to ensure appropriate documenting and analysis of requirements, solution design, development, testing, and Production deployment. • Customize IGA platform to support Life Cycle Management processes. • Monitor and support day-to-day operations related to system performance, functionality, and end user queries. • Focus on process improvements via innovative methods to assist in the automation of manual tasks. • Expected to be a key contributor in roadmap development to advance the IGA program and add continuous value for our user community. • Provide advanced troubleshooting, participate in on-call rotation/DR Test, and develop solutions and processes to eliminate off hours support calls. Minimum Requirements: Knowledge, Skills, Abilities, and Experience • 5+ years of experience in deploying and managing an IGA platform [SailPoint IdentityIQ (IIQ), Saviynt Security Manager, IBM Security Identity Governance and Intelligence (IGI)] with a demonstrated ability to work across a broad range of technologies, such as multi-tiered architecture, databases, and LDAP to deliver complex solutions. • Subject matter expert for core IGA capabilities: Identity Lifecycle Management, Access Management, Identity Governance, Access Certification, and RBAC/ABAC/PBAC. • Development experience in BeanShell, Java, REST/SOAP API and variety of other integration methods (LDAP, JDBC, Flat file). • Experience with one or more databases: Oracle, MS SQL, MySQL, PostGres, and Cloud SQL • Advanced skillset in collaboration and can lead team-oriented projects effectively without the need for guidance or support across all situations. • Strong familiarity with security issues surrounding Identity Access Management and experience in implementation of security systems and controls. Must have a deep knowledge of security components, principles, practices, and procedures. Personal Attributes: • Ability to succinctly articulate complex technical issues at any organizational level with technical and non-technical teams. • Effective time management skills demonstrated by successful and timely completion of projects. • Strong analytical, problem-solving, and troubleshooting skills. • Team player that supports a collaborative environment to negotiate and build consensus. • Positive attitude, self-starter, with effective communication and interpersonal skills. Formal Education & Certification • A Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience Nice to have: • Experience with Identity Security Cloud (Identity AI / Cloud Access Manager) or Privileged Access Management Platforms • Experience with Cloud technologies: Google Cloud, Amazon Web Services (AWS), Microsoft Azure • Security certifications (e.g. Security+, Network+, GCIA, GCIH, CISSP, CEH, etc.)

Responsibilities

The Lead Engineer - Identity Governance and Administration (IGA) will be responsible for developing and delivering comprehensive solutions to our internal and external customers. This role will have hands-on architectural, engineering, and operational responsibilities, as well as technical leadership and expert level troubleshooting duties. Position Responsibilities: • Design, implement & support highly automated integrations with IGA platforms to elevate security and compliance. • Interfacing with internal stakeholders to ensure appropriate documenting and analysis of requirements, solution design, development, testing, and Production deployment. • Customize IGA platform to support Life Cycle Management processes. • Monitor and support day-to-day operations related to system performance, functionality, and end user queries. • Focus on process improvements via innovative methods to assist in the automation of manual tasks. • Expected to be a key contributor in roadmap development to advance the IGA program and add continuous value for our user community. • Provide advanced troubleshooting, participate in on-call rotation/DR Test, and develop solutions and processes to eliminate off hours support calls. Minimum Requirements: Knowledge, Skills, Abilities, and Experience • 5+ years of experience in deploying and managing an IGA platform [SailPoint IdentityIQ (IIQ), Saviynt Security Manager, IBM Security Identity Governance and Intelligence (IGI)] with a demonstrated ability to work across a broad range of technologies, such as multi-tiered architecture, databases, and LDAP to deliver complex solutions. • Subject matter expert for core IGA capabilities: Identity Lifecycle Management, Access Management, Identity Governance, Access Certification, and RBAC/ABAC/PBAC. • Development experience in BeanShell, Java, REST/SOAP API and variety of other integration methods (LDAP, JDBC, Flat file). • Experience with one or more databases: Oracle, MS SQL, MySQL, PostGres, and Cloud SQL • Advanced skillset in collaboration and can lead team-oriented projects effectively without the need for guidance or support across all situations. • Strong familiarity with security issues surrounding Identity Access Management and experience in implementation of security systems and controls. Must have a deep knowledge of security components, principles, practices, and procedures. Personal Attributes: • Ability to succinctly articulate complex technical issues at any organizational level with technical and non-technical teams. • Effective time management skills demonstrated by successful and timely completion of projects. • Strong analytical, problem-solving, and troubleshooting skills. • Team player that supports a collaborative environment to negotiate and build consensus. • Positive attitude, self-starter, with effective communication and interpersonal skills. Formal Education & Certification • A Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience Nice to have: • Experience with Identity Security Cloud (Identity AI / Cloud Access Manager) or Privileged Access Management Platforms • Experience with Cloud technologies: Google Cloud, Amazon Web Services (AWS), Microsoft Azure • Security certifications (e.g. Security+, Network+, GCIA, GCIH, CISSP, CEH, etc.)
  • Salary : Rs. 36,00,000.0 - Rs. 37,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role : Lead Engineer - Identity Governance and Administration (IGA)

Job Description

Data Ingestion, Storage, Processing and Migration •Acquire, cleanse, and ingest structured and unstructured data on the cloud platforms (in batch or real time) from internal and external data sources •Combine data from disparate sources in to a single, unified, authoritative view of data (e.g., Data Lake) •Create, maintain and provide test data to support fully automated testing •Enable and support data movement from one system / service to another system / service. Reporting : •Design, Develop and maintain high performance LookML models that provide comprehensive data visibility across business function. •Build interactive dashboards and data visualization that tell compelling stories and drive decision making. •Stay up to date with the latest Looker Features and best practices ,Sharing your knowledge with the team. Skills & Software Requirements: •GCP data services (Big Query; Dataflow; Data Fusion; Dataproc; Cloud Composer; Pub/Sub; Google Cloud Storage; Looker; LookML) •Programming languages e.g., Python, Java, SQL

Responsibilities

Data Ingestion, Storage, Processing and Migration •Acquire, cleanse, and ingest structured and unstructured data on the cloud platforms (in batch or real time) from internal and external data sources •Combine data from disparate sources in to a single, unified, authoritative view of data (e.g., Data Lake) •Create, maintain and provide test data to support fully automated testing •Enable and support data movement from one system / service to another system / service. Reporting : •Design, Develop and maintain high performance LookML models that provide comprehensive data visibility across business function. •Build interactive dashboards and data visualization that tell compelling stories and drive decision making. •Stay up to date with the latest Looker Features and best practices ,Sharing your knowledge with the team. Skills & Software Requirements: •GCP data services (Big Query; Dataflow; Data Fusion; Dataproc; Cloud Composer; Pub/Sub; Google Cloud Storage; Looker; LookML) •Programming languages e.g., Python, Java, SQL
  • Salary : Rs. 15,00,000.0 - Rs. 20,00,000.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Data Engineer

Job Description

Job description: Technical Support Engineer – Core General Description:  We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you. Primary Job Functions: Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues. Continuously develop skills leveraging several learning tools available at NetApp Inc. Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers Research, document, and escalate cases as needed. Be flexible in working in shifts (4AM IST to 6PM IST). Able to address multiple customer issues simultaneously. Directly support customers with exceptional verbal and written communication and troubleshooting skills. Active participation in Knowledge base creation, trainings, and other documentation activities. Required Skills: Good understanding on RAID Concepts across the Enterprise Storage. Good understanding of Complex Storage concepts related to SAN and NAS storage. Understanding of Storage concepts like Deduplication, Snapshot, Provisioning, boot process, Encryption etc. Conceptual knowledge on Hardware, OS and Filesystem. Knowledge on Cluster Architecture and High Availability in Enterprise Storage. Strong understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols. Understanding of Service Processor/ BMC/ iLO/ RLM functionalities. Ability to diagnose complex problems and deliver root cause analysis across a stack of complex applications, OS, Network switching and Storage elements. Desired Skills: Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications. Hands on Ontap 7-mode/ Clustered administration. Hands on NetApp System Manager / OnCommand suite applications. Knowledge on any Linux variant. Working knowledge on popular hypervisors such as VMware, Hyper-V or Xen. Familiar with AWS or Azure infrastructure. Skill Tags: FAS, AFF, MetroCluster, Switches, routers, Ontap, Datacenter, Storage, Netapp, EMC, Technical Support, TSE, CSE, Backup. Key Behaviors: Be passionate—about work, people, NetApp. Be caring—for people and community. Put NetApp first—ahead of your personal agenda—and lead by example. Deliver on commitments. Hold self and others to highest ethical and legal standards. Ask questions to isolate the crux of a problem and remove peripheral noise. Implement processes that are not burdensome. Adaptability. Be open and flexible; have positive attitude toward change. Avoid complacency; Reinvent yourself; take on new challenges outside of expertise. Contribute and collaborate with other teams; jump in to help others when asked. Create environment of unity; no personal agendas. Be approachable, inclusive, accessible, respectful, and easy to work with. Recognize the “bigger picture” and take initiative to solve problems. Demonstrate sense of urgency, strive to deliver beyond what is expected. Target work at the highest-impact outcomes and activities; prioritize. Focus on task at hand; avoid being distracted by the “perfect” process. Experience: TSE3: 4+ years of experience in a technical support environment. Education: B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college. Skill Tags: NetApp OnTap OnTap WAFL NetApp MetroCluster NetApp AFF NetApp FAS Technical Support NetApp Storage

Responsibilities

Job description: Technical Support Engineer – Core General Description:  We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you. Primary Job Functions: Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues. Continuously develop skills leveraging several learning tools available at NetApp Inc. Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers Research, document, and escalate cases as needed. Be flexible in working in shifts (4AM IST to 6PM IST). Able to address multiple customer issues simultaneously. Directly support customers with exceptional verbal and written communication and troubleshooting skills. Active participation in Knowledge base creation, trainings, and other documentation activities. Required Skills: Good understanding on RAID Concepts across the Enterprise Storage. Good understanding of Complex Storage concepts related to SAN and NAS storage. Understanding of Storage concepts like Deduplication, Snapshot, Provisioning, boot process, Encryption etc. Conceptual knowledge on Hardware, OS and Filesystem. Knowledge on Cluster Architecture and High Availability in Enterprise Storage. Strong understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols. Understanding of Service Processor/ BMC/ iLO/ RLM functionalities. Ability to diagnose complex problems and deliver root cause analysis across a stack of complex applications, OS, Network switching and Storage elements. Desired Skills: Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications. Hands on Ontap 7-mode/ Clustered administration. Hands on NetApp System Manager / OnCommand suite applications. Knowledge on any Linux variant. Working knowledge on popular hypervisors such as VMware, Hyper-V or Xen. Familiar with AWS or Azure infrastructure. Skill Tags: FAS, AFF, MetroCluster, Switches, routers, Ontap, Datacenter, Storage, Netapp, EMC, Technical Support, TSE, CSE, Backup. Key Behaviors: Be passionate—about work, people, NetApp. Be caring—for people and community. Put NetApp first—ahead of your personal agenda—and lead by example. Deliver on commitments. Hold self and others to highest ethical and legal standards. Ask questions to isolate the crux of a problem and remove peripheral noise. Implement processes that are not burdensome. Adaptability. Be open and flexible; have positive attitude toward change. Avoid complacency; Reinvent yourself; take on new challenges outside of expertise. Contribute and collaborate with other teams; jump in to help others when asked. Create environment of unity; no personal agendas. Be approachable, inclusive, accessible, respectful, and easy to work with. Recognize the “bigger picture” and take initiative to solve problems. Demonstrate sense of urgency, strive to deliver beyond what is expected. Target work at the highest-impact outcomes and activities; prioritize. Focus on task at hand; avoid being distracted by the “perfect” process. Experience: TSE3: 4+ years of experience in a technical support environment. Education: B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college. Skill Tags: NetApp OnTap OnTap WAFL NetApp MetroCluster NetApp AFF NetApp FAS Technical Support NetApp Storage
  • Salary : Rs. 17,00,000.0 - Rs. 19,29,312.0
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Technical Support Engineer(NAPPJP00002166)