Business Analyst - KYC - (260003CE)
Missions
MSA level - Business analyst - ordinary
• Create a detailed business analysis by outlining problems, opportunities and solutions.
• Accurate and consistent delivery of committed artifacts by being attentive to detail and adhering to agile development methodologies.
• Develop new testing scenarios by enhancing the efficiency of existing processes.
• Optimize the existing business processes by meeting expectations of stakeholders.
Profile
• Demonstrated functional knowledge and expertise in the domain
• Proven analytical and problem-solving skills
• Knowledge of SQL and Change & Release Management processes
• Clear and concise communication skills
• Collaborate with stakeholders
• High-level of self-drive
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Responsibilities
Job Overview
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls
Respond to customer queries via phone, email, and chat
Resolve customer complaints in a timely and professional manner
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Escalate complex issues to the concerned department
Meet daily and monthly performance targets
Requirements
Any graduate (preferred)
Excellent communication skills (English & Hindi preferred)
Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and multitask
Freshers and experienced candidates can apply
Skills Required
Strong interpersonal skills
Customer-first attitude
Patience and empathy
Team player
Time management skills
Salary : Rs. 3.0 - Rs. 4.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will engage in the development of custom software solutions that involve designing, coding, and enhancing various components across systems or applications. Your typical day will include collaborating with cross-functional teams, utilizing modern frameworks, and applying agile practices to deliver scalable and high-performing solutions that are tailored to meet specific business needs. You will be involved in problem-solving and innovation, ensuring that the software solutions align with the overall objectives of the organization. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve software development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Node.js and Python both (Programming Language)- Strong understanding of web frameworks such as Django or Flask.- Experience with RESTful API development and integration.- Familiarity with database management systems like PostgreSQL or MySQL.- Knowledge of version control systems, particularly Git
Responsibilities
As a Custom Software Engineer, you will engage in the development of custom software solutions that involve designing, coding, and enhancing various components across systems or applications. Your typical day will include collaborating with cross-functional teams, utilizing modern frameworks, and applying agile practices to deliver scalable and high-performing solutions that are tailored to meet specific business needs. You will be involved in problem-solving and innovation, ensuring that the software solutions align with the overall objectives of the organization. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve software development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Node.js and Python both (Programming Language)- Strong understanding of web frameworks such as Django or Flask.- Experience with RESTful API development and integration.- Familiarity with database management systems like PostgreSQL or MySQL.- Knowledge of version control systems, particularly Git
Salary : Rs. 0.0 - Rs. 2,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Transform the client’s experience to deliver on its brand's promise in every customer interaction. Translate high-level experience strategy into a detailed blueprint and feasibility requirements. Participate in the design and development of the experience strategy and shape the program's execution. 10 BDC7A Summary:
As a Custom Software Engineer, you will develop custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with team members to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure that the solutions you deliver are scalable and high-performing, contributing to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Engage in code reviews to ensure quality and adherence to best practices.
- Collaborate with cross-functional teams to gather requirements and provide technical insights.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful API design and development.
- Experience with microservices architecture and cloud deployment.
- Familiarity with database technologies such as MySQL or PostgreSQL.
- Knowledge of version control systems, particularly Git.
Additional Information:
- The candidate should have minimum 3 years of experience in Spring Boot.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Responsibilities
Transform the client’s experience to deliver on its brand's promise in every customer interaction. Translate high-level experience strategy into a detailed blueprint and feasibility requirements. Participate in the design and development of the experience strategy and shape the program's execution. 10 BDC7A Summary:
As a Custom Software Engineer, you will develop custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with team members to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure that the solutions you deliver are scalable and high-performing, contributing to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Engage in code reviews to ensure quality and adherence to best practices.
- Collaborate with cross-functional teams to gather requirements and provide technical insights.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong understanding of RESTful API design and development.
- Experience with microservices architecture and cloud deployment.
- Familiarity with database technologies such as MySQL or PostgreSQL.
- Knowledge of version control systems, particularly Git.
Additional Information:
- The candidate should have minimum 3 years of experience in Spring Boot.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,70,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Software Engineering - Custom Software Engineer
ole Descriptions: MYSQLMySQL Database Administrator in Linux and Windows environments.Strong expertise in core DBA activities including database creation| installation| configuration| and user/role management.Performed MySQL installations using RPM and binary packages.Hands-on experience with MySQL programming and troubleshooting database issues.Extensive experience administering large-scale MySQL database environments.Good understanding of MySQL storage engines such as InnoDB and MyISAM| with experience configuring MySQL servers using InnoDB.
Essential Skills: MYSQLMySQL Database Administrator in Linux and Windows environments.Strong expertise in core DBA activities including database creation| installation| configuration| and user/role management.Performed MySQL installations using RPM and binary packages.Hands-on experience with MySQL programming and troubleshooting database issues.Extensive experience administering large-scale MySQL database environments.Good understanding of MySQL storage engines such as InnoDB and MyISAM| with experience configuring MySQL servers using InnoDB.
Desirable Skills:
Keyword:
Skills: MySQL
Experience Required: 6-8
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Senior Consultant – Data & AI Business Transformation
Role Description
The Senior Consultant – Data & AI Business Transformation is a member of the Data Culture product area focusing on the product “Data & AI Business Transformation.”
Reports directly to the PO Data & AI Business Transformation (Gesa Bartels) and works closely with PM, POs and the team to drive Data & AI Culture at BSH.
The role prepares strategic concepts for business transformation workshops and conducts meetings with participants on senior management level. Co-develops, reviews and improves existing Data & AI assessments (content and tech) and is confident with analytics front-end tools such as Power BI and SAC. Designs and operates surveys and pulse checks across different target audiences including leadership, managers, ICs and shopfloor, and translates results into audience-specific actions. Creates crisp stakeholder documents such as executive decks, workshop materials and success stories, and keeps intranet and wiki content concise and current in coordination with the PO. Joins PI Plannings and drafts Epics, Features and Stories for owned initiatives.
Qualification & Experience Required
Master’s degree in business, management, communication, IT, engineering or similar.
3–6+ years of experience in strategic consulting, transformation or leading product or program roles.
Experience working with international, cross-functional teams and comfort with time-zone collaboration.
Specific Knowledge
Strong quantitative and qualitative analysis skills with comfort in Excel, Power BI and survey analytics basics.
Crisp communication and storyline with the ability to create executive-ready slides, one-pagers and write-ups in PowerPoint.
Workshop preparation, design and facilitation skills.
Project management and coordination with a bias for action under time pressure.
Experience with agile ways of working including PI Plannings, Jira and Wiki.
General knowledge of Data, Analytics and AI, without the need for deep technical expertise.
Fluent English in written and spoken form.
Exemplary Tasks
Strategic Tasks
Creates strategic concepts and defines the roadmap for Data and AI business transformation in BSH together with the PO and PM.
Creates concepts for new KPIs and metrics to measure AI adoption, maturity and value generation in BSH.
Closely aligns with CST colleagues and GDS AI colleagues on one joint approach to business capabilities across BSH.
Consulting Tasks
Closely aligns with business stakeholders across BSH business departments up to senior management level.
Supports sales pitches to sell consulting offerings across BSH.
Creates and facilitates business transformation workshops on senior management level.
Creates high-quality workshop materials and PowerPoint presentations.
Designs and operates surveys and pulse checks across different target audiences and translates results into audience-specific actions.
Technological Tasks
Co-develops, reviews and improves existing Data and AI assessments in terms of content and technology on PowerApps.
Develops dashboards on SAC and Power BI to measure AI adoption, maturity and value generation.
Actively uses AI to innovate the way of working in the Data and AI Business Transformation team and for future offerings.
Way of Working
Joins daily meetings of the product area team “Data and AI Culture.”
Creates Jira tickets and EPICs for own responsible tasks and brings them to PI Planning.
Responsibilities
Senior Consultant – Data & AI Business Transformation
Role Description
The Senior Consultant – Data & AI Business Transformation is a member of the Data Culture product area focusing on the product “Data & AI Business Transformation.”
Reports directly to the PO Data & AI Business Transformation (Gesa Bartels) and works closely with PM, POs and the team to drive Data & AI Culture at BSH.
The role prepares strategic concepts for business transformation workshops and conducts meetings with participants on senior management level. Co-develops, reviews and improves existing Data & AI assessments (content and tech) and is confident with analytics front-end tools such as Power BI and SAC. Designs and operates surveys and pulse checks across different target audiences including leadership, managers, ICs and shopfloor, and translates results into audience-specific actions. Creates crisp stakeholder documents such as executive decks, workshop materials and success stories, and keeps intranet and wiki content concise and current in coordination with the PO. Joins PI Plannings and drafts Epics, Features and Stories for owned initiatives.
Qualification & Experience Required
Master’s degree in business, management, communication, IT, engineering or similar.
3–6+ years of experience in strategic consulting, transformation or leading product or program roles.
Experience working with international, cross-functional teams and comfort with time-zone collaboration.
Specific Knowledge
Strong quantitative and qualitative analysis skills with comfort in Excel, Power BI and survey analytics basics.
Crisp communication and storyline with the ability to create executive-ready slides, one-pagers and write-ups in PowerPoint.
Workshop preparation, design and facilitation skills.
Project management and coordination with a bias for action under time pressure.
Experience with agile ways of working including PI Plannings, Jira and Wiki.
General knowledge of Data, Analytics and AI, without the need for deep technical expertise.
Fluent English in written and spoken form.
Exemplary Tasks
Strategic Tasks
Creates strategic concepts and defines the roadmap for Data and AI business transformation in BSH together with the PO and PM.
Creates concepts for new KPIs and metrics to measure AI adoption, maturity and value generation in BSH.
Closely aligns with CST colleagues and GDS AI colleagues on one joint approach to business capabilities across BSH.
Consulting Tasks
Closely aligns with business stakeholders across BSH business departments up to senior management level.
Supports sales pitches to sell consulting offerings across BSH.
Creates and facilitates business transformation workshops on senior management level.
Creates high-quality workshop materials and PowerPoint presentations.
Designs and operates surveys and pulse checks across different target audiences and translates results into audience-specific actions.
Technological Tasks
Co-develops, reviews and improves existing Data and AI assessments in terms of content and technology on PowerApps.
Develops dashboards on SAC and Power BI to measure AI adoption, maturity and value generation.
Actively uses AI to innovate the way of working in the Data and AI Business Transformation team and for future offerings.
Way of Working
Joins daily meetings of the product area team “Data and AI Culture.”
Creates Jira tickets and EPICs for own responsible tasks and brings them to PI Planning.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Senior Consultant - Data & AI Business Transformation
