As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality service is delivered consistently. Your role will require exceptional communication skills to maintain the functionality of world-class systems, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document and track client interactions and resolutions to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Jaipur office.- A 15 years full time education is required.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Shift timing – General shift 9.00 AM to 6.30 PM
Work Mode – Work from Office
Fair knowledge of Microsoft Excel, Word, Power Point - must be able to handle data on trackers, formulas, adequate knowledge on how to use the tools
Responsibilities
- Good communication skills (written and verbal) – good in speaking English and must be able to frame sentences and draft letters\emails
- Have good knowledge in HR processes
- Process and SLA focused
- Must be able to close issues related to the process
- Smart and quick learner and adaptive to new skills and work
- Good analytical skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve Work on the Generic Requests, Incidents, Problem management and Change tickets. These include various types of object creation, maintenance and deletion. Start and stop of various apps/services. Triaging issues. Providing logs/errors.Support various direct development and business user contacts with use clarification and guidance over Teams and Emails.Monitor email alerts for various issues like memory, disk, CPU, Queue depth increasing, etc. and act promptly to prevent incident. Triage the issue as needed and work on the resolution.Setup and monitor dynatrace on ace/mq environments.Identify new issues and create and setup the required jobs for maintaining the server health.Setup Tivoli Application Dashboards and Email alerts for development teamsUpgrade of MQ & ACE versions and fix pack installs as needed. Plan and work with the application teams for the timelines and testing.Certificate renewal, installation and management for both our own server certificates and application area certificates.Work with EA team and provide the needed support for the shared infrastructure environment.New server setup as needed which includes server procurement, software installs and configuration, load balancing and cluster setup, security, etc.Participate in the review of the architecture and data flow of the new projects/enhancements of the development teams where MQ / ACE is involved and provide suggestions as needed and ensuring MQ/ACE best practices are being followed.Submit and follow to closure for the go/software certification requests for the required Tools and Software related to MQ/ACE.Build and test the POC’s for the needed tools, migrations or configurations.Work with IBM support by opening PMRs in development and outage support. Provide timely updates and logs as necessary.Request and add new VM and MQ/ACE servers as necessary and/or required by development efforts.Global Cache monitoring setup for the application team for P1 applications in ACE environments.Working with EAI team setting up POC in cloud environment.Shift expectation: Role requires 24/5 support with shift rotations covering shifts A, B and C.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :IBM WebSphere MQ & Message Broker Administration
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule: Five-day work week, with weekly offs determined by the shift roster.Additional Information:Experience: 0–2 years in IT Service Desk or Technical Support.Location: Position is based at our Bengaluru office.Educational Qualification: Minimum 15 years of full-time education is mandatory.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description
Job Title: Microsoft Windows Desktop Management.
As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
Roles & Responsibilities:
- Manage Incident, Issues and Outage management, Investigation, and restoration.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Ensure compliance with IT policies, procedures, and standards are followed.
- Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.
- Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed.
- Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.
Responsibilities
Professional & Technical Skills:
- Excellent communication and Collaboration skills.
- Must Have Skills: Knowledge in Microsoft Windows & Cloud Management.
- Strong knowledge of hardware, software, and networking concepts.
- Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures.
- Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus.
- Strong problem-solving skills and a customer-centric approach to IT support.
- Knowledge in troubleshooting technical issues and providing timely solutions.
Qualifications:
- The ideal candidate will possess a strong educational background in computer science or a related field.
- Work from Office & in multiple Shifts
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Cyber Security Senior Analyst - (25000N2K)
Missions
Within Societe Generale Global Solution Center (SGGSC), you will join Global Cybersec Capability Centre (G3C) team based out of Bengaluru, working in Cyber sec team as a infosec specialist to contribute in the information security and risk management practice.
As a Cybersecurity senior analyst, you will be part of the G3C Infosec services within the G3C team (Global Cybersecurity Capability Centre). Based in Bangalore, you will manage infosec operations and responsibilities across regions and collaborate closely with security and IT teams across the organization to coordinate cybersecurity operations, governance activities, manage compliance efforts, and support audit readiness. You will play a vital role in presenting evidence, identifying risks, and implementing security controls in line with organizational and regulatory expectations.
The candidate will be working in a high-pressure environment, it calls for assertiveness and flexibility to ensure deadlines are met based on agreements / defined milestones
The main responsibilities are:
• Collaborate with internal stakeholders including CIO, CTO, and CISO teams, Centers of Expertise, and various tribes to manage security governance activities.
• Engage with HR, Risk, Internal Control, and Audit functions to coordinate cybersecurity reporting, evidence collection, and issue resolution.
• Conduct independent research and assessments to identify weaknesses and recommend remediation strategies in secure environments.
• Drive compliance initiatives and ensure readiness for internal and external audits.
• Support the development, implementation, and tracking of cybersecurity governance programs and documentation.
Profile
Qualifications:
• Bachelor’s degree in Computer Science, Mathematics, or a related field (Master’s degree preferred)
• Minimum 5 years of work experience in IT and Cybersecurity
• Strong knowledge of Information security, risk management, and monitoring frameworks
• Experience conducting independent research and identifying technical security gaps
• Relevant certifications such as CISSP, CISA, ISO 27001 Lead Auditor, CompTIA Security+, etc.
• Intermediate-level proficiency in Microsoft Excel
• Strong English proficiency (spoken, written, and read)
Behavioral Competencies:
• Excellent organizational and cross-functional coordination skills
• Team player with strong initiative and the ability to work independently
• Effective analytical and decision-making abilities
• Proactive communication and stakeholder management skills
• Strong adaptability, openness to feedback, and willingness to continuously learn
• Results-driven with strong planning and execution discipline
• Negotiation skills are an added advantage
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The main responsibilities in the role are:
- Skills in Tanium console management is must. The overall knowledge of Tanium is necessary to be able to conduct investigations, provide service and support.
- Review of WAF (CloudProtector / Azure WAF) configuration against recommended practice, report issues/gaps and follow-up on findings remediation.
- Excellent in Operational execution and SOP tracking capability for L1 support.
- Cloud protector -> Creating namespaces, creating user accounts, etc.
- Review local firewall configuration (Symantec Endpoint Protection) for Ayvens entities and ensure compliance to rules set and best practices.
- DLP -> Analysis of declassification reports as per the DLP incidents reported.
à Good to have: Scripting development skills (Python only or Linux Shell & VBS) information retrieval/command execution script, development of “Sensor” Tanium.
Behavioral Skills on the job:
• Strong organization, analytical, presentation and reporting as well as determination skills
• Capacity to challenge local stakeholder’s arguments and action plan.
• Excellent organizational and cross-functional coordination skills
• Team player with strong initiative and the ability to work independently
• Effective analytical and decision-making abilities
• Proactive communication and stakeholder management skills
• Strong adaptability, openness to feedback, and willingness to continuously learn
• Results-driven with strong planning and execution discipline
• Negotiation skills are an added advantage
Responsibilities
The main responsibilities in the role are:
- Skills in Tanium console management is must. The overall knowledge of Tanium is necessary to be able to conduct investigations, provide service and support.
- Review of WAF (CloudProtector / Azure WAF) configuration against recommended practice, report issues/gaps and follow-up on findings remediation.
- Excellent in Operational execution and SOP tracking capability for L1 support.
- Cloud protector -> Creating namespaces, creating user accounts, etc.
- Review local firewall configuration (Symantec Endpoint Protection) for Ayvens entities and ensure compliance to rules set and best practices.
- DLP -> Analysis of declassification reports as per the DLP incidents reported.
à Good to have: Scripting development skills (Python only or Linux Shell & VBS) information retrieval/command execution script, development of “Sensor” Tanium.
Behavioral Skills on the job:
• Strong organization, analytical, presentation and reporting as well as determination skills
• Capacity to challenge local stakeholder’s arguments and action plan.
• Excellent organizational and cross-functional coordination skills
• Team player with strong initiative and the ability to work independently
• Effective analytical and decision-making abilities
• Proactive communication and stakeholder management skills
• Strong adaptability, openness to feedback, and willingness to continuously learn
• Results-driven with strong planning and execution discipline
• Negotiation skills are an added advantage
Salary : Rs. 15,00,000.0 - Rs. 17,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
