JD:
B2B Seller Support Team Member - Job Description
Job Title: B2B Seller Support Team Member (Dispute Handling Specialist)
Department: Brand Experience Inventory Operations
Location: Bangalore
Job Summary:
We are seeking a highly motivated and detail-oriented B2B Seller Support Team Member to join
our dynamic e-commerce team. This role is crucial for maintaining a healthy and efficient
marketplace by providing exceptional support to our business sellers. The ideal candidate will
be responsible for resolving seller disputes, managing daily transaction-related concerns, and
ensuring a seamless experience for our business partners.
Key Responsibilities:
• Dispute Resolution: Act as the primary point of contact for B2B sellers regarding
disputes, including but not limited to, order issues, payment discrepancies, and product
quality claims. Investigate and resolve complex cases by gathering all necessary facts
and documentation, such as purchase orders, invoices, and communication logs.
• Transaction Management: Provide timely and accurate support for daily transaction-
related inquiries, including payment status, order fulfillment, and shipment tracking.
• Communication: Communicate effectively and professionally with B2B sellers via
phone, email, and/or chat to understand their issues, provide clear solutions, and build
trust.
• Cross-Functional Collaboration: Work closely with other internal teams, such as
Payments, Logistics, and Product, to resolve seller issues and drive process
improvements.
• Policy Adherence: Ensure all dispute resolutions and transaction-related actions
comply with company policies and service level agreements (SLAs).
• Documentation and Reporting: Maintain detailed records of all seller interactions and
resolutions. Identify trends and recurring issues to provide actionable insights to
management and help improve overall platform policies and procedures.
• Proactive Problem-Solving: Proactively identify potential issues before they escalate
into disputes. Offer guidance and best practices to sellers to help them avoid common
problems.
• Continuous Improvement: Contribute to a positive team environment and actively
seek solutions to improve the seller support process, making it more efficient and
effective.
Required Qualifications:
• Experience: Proven experience in a customer service or seller support role, preferably
within the e-commerce or B2B sector. Experience with dispute management and
transaction handling is a significant advantage.
• Communication Skills: Excellent verbal and written communication skills, with the
ability to convey complex information clearly and professionally.
• Problem-Solving Skills: Strong analytical and logical reasoning skills to investigate and
resolve complex issues.
• Technical Proficiency: Proficient in using various software applications, including CRM
systems, Microsoft Office Suite (especially Excel), and other relevant tools.
• Empathy and Patience: A customer-centric approach with a high degree of empathy
and the ability to handle sensitive situations calmly and effectively.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to
changing priorities and processes with a sense of urgency.
Preferred Qualifications:
• Knowledge of e-commerce business models and B2B payment processes.
• Familiarity with contract terms, invoicing, and reconciliation.
• Experience with a high volume of transactions and dispute cases.
Responsibilities
JD:
B2B Seller Support Team Member - Job Description
Job Title: B2B Seller Support Team Member (Dispute Handling Specialist)
Department: Brand Experience Inventory Operations
Location: Bangalore
Job Summary:
We are seeking a highly motivated and detail-oriented B2B Seller Support Team Member to join
our dynamic e-commerce team. This role is crucial for maintaining a healthy and efficient
marketplace by providing exceptional support to our business sellers. The ideal candidate will
be responsible for resolving seller disputes, managing daily transaction-related concerns, and
ensuring a seamless experience for our business partners.
Key Responsibilities:
• Dispute Resolution: Act as the primary point of contact for B2B sellers regarding
disputes, including but not limited to, order issues, payment discrepancies, and product
quality claims. Investigate and resolve complex cases by gathering all necessary facts
and documentation, such as purchase orders, invoices, and communication logs.
• Transaction Management: Provide timely and accurate support for daily transaction-
related inquiries, including payment status, order fulfillment, and shipment tracking.
• Communication: Communicate effectively and professionally with B2B sellers via
phone, email, and/or chat to understand their issues, provide clear solutions, and build
trust.
• Cross-Functional Collaboration: Work closely with other internal teams, such as
Payments, Logistics, and Product, to resolve seller issues and drive process
improvements.
• Policy Adherence: Ensure all dispute resolutions and transaction-related actions
comply with company policies and service level agreements (SLAs).
• Documentation and Reporting: Maintain detailed records of all seller interactions and
resolutions. Identify trends and recurring issues to provide actionable insights to
management and help improve overall platform policies and procedures.
• Proactive Problem-Solving: Proactively identify potential issues before they escalate
into disputes. Offer guidance and best practices to sellers to help them avoid common
problems.
• Continuous Improvement: Contribute to a positive team environment and actively
seek solutions to improve the seller support process, making it more efficient and
effective.
Required Qualifications:
• Experience: Proven experience in a customer service or seller support role, preferably
within the e-commerce or B2B sector. Experience with dispute management and
transaction handling is a significant advantage.
• Communication Skills: Excellent verbal and written communication skills, with the
ability to convey complex information clearly and professionally.
• Problem-Solving Skills: Strong analytical and logical reasoning skills to investigate and
resolve complex issues.
• Technical Proficiency: Proficient in using various software applications, including CRM
systems, Microsoft Office Suite (especially Excel), and other relevant tools.
• Empathy and Patience: A customer-centric approach with a high degree of empathy
and the ability to handle sensitive situations calmly and effectively.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to
changing priorities and processes with a sense of urgency.
Preferred Qualifications:
• Knowledge of e-commerce business models and B2B payment processes.
• Familiarity with contract terms, invoicing, and reconciliation.
• Experience with a high volume of transactions and dispute cases.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Consultant Software Engineer - Service Now Platform System Administrator - (26000CF9)
Missions
Taleo - 260000UD
Skill - ServiceNow
Level - Lead Software Engineer
Category - Ordinary
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Profile
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Responsibilities
Consultant Software Engineer - Service Now Platform System Administrator - (26000CF9)
Missions
Taleo - 260000UD
Skill - ServiceNow
Level - Lead Software Engineer
Category - Ordinary
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Profile
Role:
The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.
Key Responsibilities:
•Maintain the stability and usability of the ServiceNow platform.
•Perform application maintenance and routine health checks.
•Manage and resolve incidents related to ServiceNow applications.
•Support ServiceNow software releases by delivering configuration tasks and implementing new features.
•Ensure compliance with best practices and organizational standards for ServiceNow administration.
•Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
•Automate tasks when necessary
•Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Consultant Software Engineer - Service Now Platform System Administrator
The role involves developing, maintaining, and enhancing dashboards and reports using Tableau and IBM Cognos, collaborating with Senior Data Insights specialists, and conducting analytics testing to ensure data accuracy. Candidates should have experience with SQL, data management tasks, and familiarity with ETL processes. Ideal candidates will also possess additional skills in Python, SAS Programming, MS Access, and MS Excel. Work hours are expected to align with U.S. Eastern time zone.
Responsibilities
The role involves developing, maintaining, and enhancing dashboards and reports using Tableau and IBM Cognos, collaborating with Senior Data Insights specialists, and conducting analytics testing to ensure data accuracy. Candidates should have experience with SQL, data management tasks, and familiarity with ETL processes. Ideal candidates will also possess additional skills in Python, SAS Programming, MS Access, and MS Excel. Work hours are expected to align with U.S. Eastern time zone.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Java Backend Developer will support the design and implementation of a Java Springboot based web application. Key responsibilities include contributing to requirements analysis, feasibility analysis, estimation, high-level design, backend development, and testing phases of the project. Candidates should have 1-3 years of experience in Java backend development, with strong skills in REST API development and knowledge of GIT repository usage. Preferred candidates will have knowledge of Azure cloud deployments.
Responsibilities
The Java Backend Developer will support the design and implementation of a Java Springboot based web application. Key responsibilities include contributing to requirements analysis, feasibility analysis, estimation, high-level design, backend development, and testing phases of the project. Candidates should have 1-3 years of experience in Java backend development, with strong skills in REST API development and knowledge of GIT repository usage. Preferred candidates will have knowledge of Azure cloud deployments.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Front-End Developer will be responsible for building intuitive, user-friendly, and high-performing web interfaces using React.js. This role involves close collaboration with designers, backend developers, and product teams to deliver scalable and efficient frontend solutions. Candidates should have strong expertise in React.js and a passion for creating seamless user experiences.
Responsibilities
The Front-End Developer will be responsible for building intuitive, user-friendly, and high-performing web interfaces using React.js. This role involves close collaboration with designers, backend developers, and product teams to deliver scalable and efficient frontend solutions. Candidates should have strong expertise in React.js and a passion for creating seamless user experiences.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
