Strong ServiceNow expertise, particularly in Service Catalog, Catalog Item Builder, Flow Designer, and Request Management modules.
Experience in catalog management and service design, including creating, configuring, and maintaining catalog items and workflows.
Knowledge of ITIL Service Catalog Management principles and best practices for IT service delivery.
Strong analytical skills with experience in monitoring catalog metrics, usage patterns, and identifying improvement opportunities.
Experience in stakeholder engagement and collaborating with technical teams to gather requirements and translate them into catalog solutions.
Proficiency in ServiceNow reporting and dashboards to track catalog performance, SLAs, and user adoption.
Understanding of IT Infrastructure services and technical domains to effectively design and support relevant catalog offerings.
Excellent project management skills with ability to manage multiple catalog initiatives and prioritize backlogs.
Strong communication and training skills to guide teams and end-users on catalog capabilities and best practices.
Certifications: ServiceNow Certified System Administrator (CSA); ITIL v4 Foundation; experience with ServiceNow automation tools (Flow Designer, Integration Hub).
Service Catalog, Catalog Item Builder, Flow Designer
ITIL Service Catalog, IT Service Delivery, Analytical Skills
Responsibilities
Strong ServiceNow expertise, particularly in Service Catalog, Catalog Item Builder, Flow Designer, and Request Management modules.
Experience in catalog management and service design, including creating, configuring, and maintaining catalog items and workflows.
Knowledge of ITIL Service Catalog Management principles and best practices for IT service delivery.
Strong analytical skills with experience in monitoring catalog metrics, usage patterns, and identifying improvement opportunities.
Experience in stakeholder engagement and collaborating with technical teams to gather requirements and translate them into catalog solutions.
Proficiency in ServiceNow reporting and dashboards to track catalog performance, SLAs, and user adoption.
Understanding of IT Infrastructure services and technical domains to effectively design and support relevant catalog offerings.
Excellent project management skills with ability to manage multiple catalog initiatives and prioritize backlogs.
Strong communication and training skills to guide teams and end-users on catalog capabilities and best practices.
Certifications: ServiceNow Certified System Administrator (CSA); ITIL v4 Foundation; experience with ServiceNow automation tools (Flow Designer, Integration Hub).
Service Catalog, Catalog Item Builder, Flow Designer
ITIL Service Catalog, IT Service Delivery, Analytical Skills
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Proficiency in IT Service Management (ITSM) platforms, particularly ServiceNow, with proven experience in its Change Management module and functionalities.
Practical application of the ITIL framework, specifically the Change Management process, its principles, roles, and best practices.
Experience with reporting and analytics tools within ServiceNow platform to extract, analyze, and present data related to change performance and compliance (e.g., change success rates, lead times).
Ability to interpret and apply technical documentation related to IT systems and services when evaluating change requests.
Familiarity with IT infrastructure components and interdependencies to effectively assess the impact and risk of proposed changes is a significant plus.
Certifications: ITIL v4 certified.
ServiceNow ITSM, Change Mngt, ITIL Framework
ServiceNow Reporting & Analytics Tool
Responsibilities
Proficiency in IT Service Management (ITSM) platforms, particularly ServiceNow, with proven experience in its Change Management module and functionalities.
Practical application of the ITIL framework, specifically the Change Management process, its principles, roles, and best practices.
Experience with reporting and analytics tools within ServiceNow platform to extract, analyze, and present data related to change performance and compliance (e.g., change success rates, lead times).
Ability to interpret and apply technical documentation related to IT systems and services when evaluating change requests.
Familiarity with IT infrastructure components and interdependencies to effectively assess the impact and risk of proposed changes is a significant plus.
Certifications: ITIL v4 certified.
ServiceNow ITSM, Change Mngt, ITIL Framework
ServiceNow Reporting & Analytics Tool
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Proficiency in ServiceNow ITSM platform, particularly Major Incident and Problem
Management modules.
Practical application of ITIL framework, specifically Incident and Problem Management
processes and best practices.
Experience coordinating Major Incidents under pressure with strong facilitation and
communication skills.
Analytical mindset with experience in Root Cause Analysis methodologies (5 Whys,
Fishbone, etc.).
Experience with ServiceNow reporting and analytics tools for incident trends and
performance metrics.
Familiarity with IT infrastructure components to assess incident impact and coordinate
technical resources.
Certifications: ITIL v4 certified
ServiceNow ITSM, Incident & Problem Management, ITIL Framework
Root Cause Analysis methodologies (5 Whys,
Fishbone, etc.).
Responsibilities
Proficiency in ServiceNow ITSM platform, particularly Major Incident and Problem
Management modules.
Practical application of ITIL framework, specifically Incident and Problem Management
processes and best practices.
Experience coordinating Major Incidents under pressure with strong facilitation and
communication skills.
Analytical mindset with experience in Root Cause Analysis methodologies (5 Whys,
Fishbone, etc.).
Experience with ServiceNow reporting and analytics tools for incident trends and
performance metrics.
Familiarity with IT infrastructure components to assess incident impact and coordinate
technical resources.
Certifications: ITIL v4 certified
ServiceNow ITSM, Incident & Problem Management, ITIL Framework
Root Cause Analysis methodologies (5 Whys,
Fishbone, etc.).
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :INFYSYJP00003680/LOSUB04_MIM & PB Coordinator
Be proficient in troubleshooting the UCMDB issues, ensure high data accuracy withing CMDB environment.
Familiar with App teaching and ITAM principles.
Have capability to resolve UD probe and configuration issues.
Nice to have: Powershell scripting knowledge, ConnectIT
Job Description -
Subnet Management: Take charge of setting up probes, capable to create custom utilities to get bulk of subnets to UD. Familiar with data push integration jobs and delta setup.
Installation: Thoroughly understand installation process for UD client agent. Installation process to push on all user machines. Understand SCCM concept for silent installation on desktops/laptops. Take ownership to work with CM Pivot tool and should be one stop shop for all details of user machines.
Data processing: Conduct data extraction and maintenance work including data preparation, patching, updating and migration and ensure accuracy of data
System Maintenance and Optimization: Perform daily system maintenance, troubleshoot problems and resolve issues
Operations Support: Provide technical support and respond to problems reported
App Teaching: Understand App teaching concept and should be familiar to deal with partial recognized software’s/applications.
Documentation Management: Maintain overall documentation records
Strong communication and collaboration skills
Ability to work independently and as part of a team
Responsibilities
Be proficient in troubleshooting the UCMDB issues, ensure high data accuracy withing CMDB environment.
Familiar with App teaching and ITAM principles.
Have capability to resolve UD probe and configuration issues.
Nice to have: Powershell scripting knowledge, ConnectIT
Job Description -
Subnet Management: Take charge of setting up probes, capable to create custom utilities to get bulk of subnets to UD. Familiar with data push integration jobs and delta setup.
Installation: Thoroughly understand installation process for UD client agent. Installation process to push on all user machines. Understand SCCM concept for silent installation on desktops/laptops. Take ownership to work with CM Pivot tool and should be one stop shop for all details of user machines.
Data processing: Conduct data extraction and maintenance work including data preparation, patching, updating and migration and ensure accuracy of data
System Maintenance and Optimization: Perform daily system maintenance, troubleshoot problems and resolve issues
Operations Support: Provide technical support and respond to problems reported
App Teaching: Understand App teaching concept and should be familiar to deal with partial recognized software’s/applications.
Documentation Management: Maintain overall documentation records
Strong communication and collaboration skills
Ability to work independently and as part of a team
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :INFYSYJP00003547/553728-Microfocus/OpenText ITAM Analyst- India- DX
The Scrum Master will lead Agile delivery for data foundation initiatives(GCP build, data quality, data domain) from the demand perspective, partnering closely with business stakeholders, product owners, and data technical and functional teams. The role ensures clear intake, prioritization, and refinement of business demands into actionable backlogs for program goals. Responsible for facilitating Scrum ceremonies, removing impediments, and aligning delivery with program outcomes. Acts as a bridge between business and functional/technical teams to ensure data solutions meet quality, timeline, and value expectations. Promotes Agile best practices, transparency, and continuous improvement across the program.
Skills Required:
Excellent communication and stakeholder management skills.
Familiarity with automation lifecycle, bot orchestration, and exception handling.
Ability to work in cross-functional teams and manage vendor relationships.
Responsibilities
The Scrum Master will lead Agile delivery for data foundation initiatives(GCP build, data quality, data domain) from the demand perspective, partnering closely with business stakeholders, product owners, and data technical and functional teams. The role ensures clear intake, prioritization, and refinement of business demands into actionable backlogs for program goals. Responsible for facilitating Scrum ceremonies, removing impediments, and aligning delivery with program outcomes. Acts as a bridge between business and functional/technical teams to ensure data solutions meet quality, timeline, and value expectations. Promotes Agile best practices, transparency, and continuous improvement across the program.
Skills Required:
Excellent communication and stakeholder management skills.
Familiarity with automation lifecycle, bot orchestration, and exception handling.
Ability to work in cross-functional teams and manage vendor relationships.
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :INFYSYJP00003661/561443 - Scrum Master - India - EAIS
