Join the Information Technology Operations team as an IT Customer Service Representative on the GRMS - CS project. You will manage delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. This role requires intermediate proficiency in Service Desk Management and IT Service Desk support. You'll develop knowledge of IT production systems, follow established processes for customer request handling, collaborate on problem-solving, communicate with stakeholders during incidents, and maintain detailed documentation. When sourcing for this role, prioritize candidates with hands-on IT support experience, strong communication skills for stakeholder management, and proven ability to work collaboratively in incident response scenarios.
Responsibilities
Join the Information Technology Operations team as an IT Customer Service Representative on the GRMS - CS project. You will manage delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. This role requires intermediate proficiency in Service Desk Management and IT Service Desk support. You'll develop knowledge of IT production systems, follow established processes for customer request handling, collaborate on problem-solving, communicate with stakeholders during incidents, and maintain detailed documentation. When sourcing for this role, prioritize candidates with hands-on IT support experience, strong communication skills for stakeholder management, and proven ability to work collaboratively in incident response scenarios.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
