The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and ensuring high-quality service delivery. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and intermediate proficiency in Customer Technical Support. The role emphasizes collaboration and effective communication with stakeholders.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include building knowledge, participating in problem-solving discussions, and ensuring high-quality service delivery. Candidates should have advanced proficiency in Microsoft Windows Desktop Management and intermediate proficiency in Customer Technical Support. The role emphasizes collaboration and effective communication with stakeholders.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
