Experience: 8-10
Work Location: Bangalore, KA || Chenni, TN || Hyderabad, TS || Pune, MH || Gurgoan, UP
Skill Required: Java Full Stack Developer
Job Description:
As a Software Engineer the associate is expected to take ownership of the Development and support activities assigned.·
Should have good experience in Java opensource technology.·
Good communication skills for interaction with counterparts in Paris..
Should have worked on Scrum/Kanban methodologies
Should be able to independently manage the activities assigned to individual with minimum guidance from the dev/tech lead.
Should be able to work with senior resources in the team.
Should be able to provide support/resolution on technical issues across the team
Profile
Experience: 5-8 Years
Job Description
The project team will be spread between Paris and Bangalore. So, the candidate is expected to work and coordinate on daily basis with the remote teams. Ability to learn new technology / framework / methodology.
Frontend
Hands-on individual responsible for producing excellent quality of code, adhering to expected coding standards and industry best practices.
• Must have strong experience in Javascript ecosystem (ES6+ preferred), React framework (version 16: hooks good to have), REDUX.
• Quality coding using TDD/BDD best practices using at least one of the testing frameworks like Jest / Cucumber / Enzyme / Jasmine / Mocha / Nightwatch.
• Development experience using Agile methodology in scrum iterations.
• High levels of ownership and commitment on deliverables.
• Strong and Adaptive Communication Skills - Should be comfortable interacting with Paris counterparts to probe a technical problem or clarify requirement specifications.
Backend
• Hands-on individual responsible for producing excellent quality of code, adhering to expected coding standards and industry best practices.
• Must have strong experience in Core Java 8, J2EE, Spring, Spring Boot, REST API and JSON, Hibernate, Maven, Apache Tomcat, SQL.
• Experience with development in an agile methodology using TDD/BDD best practices in a continuous integration environment with Junit/NJUnit
• Good knowledge of DevOps and CI/CD practices using tools like Git, Jenkins, Nexus, Ansible/Openshift
• Good to have – PostgreSql, Camunda BPM
• High levels of ownership and commitment on deliverables.
• Strong and Adaptive Communication Skills - Should be comfortable interacting with Paris counterparts to probe a technical problem or clarify requirement specifications.
Java+React-SSE ordinary
Java Develoer with Development and Production Support who are willing to work in shift
· Should have a strong experience in the following
· JAVA EE (Spring boot, Data, Security, Batch, Hibernate/JPA)
· Java 8
· ReactJs / Angular
· TDD Test Driven Développent
· Architectures RESTFull, web services, API
· Architecture containerisée (docker/kubernates)
· Bases de données SQL et NOSQL (REDIS/POSTGRES),design de schémas et techniques d’optimisation.
· Ecosystème Cloud AWS
· Outils CI/CD (GIT, Maven, Jenkins, Sonar)
· Agile (SCRUM).
Responsibilities
Experience: 8-10
Work Location: Bangalore, KA || Chenni, TN || Hyderabad, TS || Pune, MH || Gurgoan, UP
Skill Required: Java Full Stack Developer
Job Description:
As a Software Engineer the associate is expected to take ownership of the Development and support activities assigned.·
Should have good experience in Java opensource technology.·
Good communication skills for interaction with counterparts in Paris..
Should have worked on Scrum/Kanban methodologies
Should be able to independently manage the activities assigned to individual with minimum guidance from the dev/tech lead.
Should be able to work with senior resources in the team.
Should be able to provide support/resolution on technical issues across the team
Profile
Experience: 5-8 Years
Job Description
The project team will be spread between Paris and Bangalore. So, the candidate is expected to work and coordinate on daily basis with the remote teams. Ability to learn new technology / framework / methodology.
Frontend
Hands-on individual responsible for producing excellent quality of code, adhering to expected coding standards and industry best practices.
• Must have strong experience in Javascript ecosystem (ES6+ preferred), React framework (version 16: hooks good to have), REDUX.
• Quality coding using TDD/BDD best practices using at least one of the testing frameworks like Jest / Cucumber / Enzyme / Jasmine / Mocha / Nightwatch.
• Development experience using Agile methodology in scrum iterations.
• High levels of ownership and commitment on deliverables.
• Strong and Adaptive Communication Skills - Should be comfortable interacting with Paris counterparts to probe a technical problem or clarify requirement specifications.
Backend
• Hands-on individual responsible for producing excellent quality of code, adhering to expected coding standards and industry best practices.
• Must have strong experience in Core Java 8, J2EE, Spring, Spring Boot, REST API and JSON, Hibernate, Maven, Apache Tomcat, SQL.
• Experience with development in an agile methodology using TDD/BDD best practices in a continuous integration environment with Junit/NJUnit
• Good knowledge of DevOps and CI/CD practices using tools like Git, Jenkins, Nexus, Ansible/Openshift
• Good to have – PostgreSql, Camunda BPM
• High levels of ownership and commitment on deliverables.
• Strong and Adaptive Communication Skills - Should be comfortable interacting with Paris counterparts to probe a technical problem or clarify requirement specifications.
Java+React-SSE ordinary
Java Develoer with Development and Production Support who are willing to work in shift
· Should have a strong experience in the following
· JAVA EE (Spring boot, Data, Security, Batch, Hibernate/JPA)
· Java 8
· ReactJs / Angular
· TDD Test Driven Développent
· Architectures RESTFull, web services, API
· Architecture containerisée (docker/kubernates)
· Bases de données SQL et NOSQL (REDIS/POSTGRES),design de schémas et techniques d’optimisation.
· Ecosystème Cloud AWS
· Outils CI/CD (GIT, Maven, Jenkins, Sonar)
· Agile (SCRUM).
Salary : Rs. 90,000.0 - Rs. 1,65,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Providing exceptional customer support is essential for fostering trust, loyalty and satisfaction. By applying these key strategies, companies can elevate their customer support to a higher standard:
-Offer omnichannel support
-Prioritize speed and responsiveness
-Provide training for support teams
-Focus on empathy and active listening
-Empower support agents
-Use technology and automation
-Offer self-service options
-Gather and act on customer feedback
-Be proactive in addressing customer needs
-Monitor metrics and continuously improve
Offer omnichannel support
Providing support through multiple channels helps ensure that customers can reach out using their preferred method, such as email, phone, chat, social media or self-service portals. This inclusivity accommodates varying customer preferences and increases accessibility. Multichannel support requires seamless integration between platforms to maintain consistency and continuity in customer interactions. A unified communication system allows customer support agents to track conversations across all channels and provide personalized service.
Prioritize speed and responsiveness
Timely responses are critical in customer support. Quick resolution of issues demonstrates attentiveness and helps maintain customer satisfaction. Implementing systems to monitor response times and set service-level agreements (SLAs) for urgency can streamline support processes. For complex cases, setting clear expectations for resolution time and providing regular updates builds trust and reduces frustration.
For example, a global leader in home appliances used IBM’s next-generation virtual assistant technology to reshape their after-sales customer support. After the technology was implemented, the client was able to handle 120,000 conversations per month, with each interaction down to an average of 53 seconds (a 25% reduction in handling time) and only nine messages exchanged, setting a new standard.2
Provide training for support teams
Well-trained support teams are fundamental to delivering exceptional service. Training should cover product knowledge, communication skills, conflict resolution and customer empathy. Continuous education helps ensure that agents stay updated on new features, policies and industry trends. Also, fostering soft skills, such as patience and adaptability, helps ensure that agents can handle diverse customer personalities and challenges effectively.
Focus on empathy and active listening
Empathy is a cornerstone of great customer support. Actively listening to customers helps ensure that their concerns are fully understood before offering solutions. Demonstrating understanding and compassion can diffuse tense situations and create a more positive experience. Customer support professionals should practice acknowledging customer frustrations and aligning responses with their emotional state while staying solution-focused.
Responsibilities
Providing exceptional customer support is essential for fostering trust, loyalty and satisfaction. By applying these key strategies, companies can elevate their customer support to a higher standard:
-Offer omnichannel support
-Prioritize speed and responsiveness
-Provide training for support teams
-Focus on empathy and active listening
-Empower support agents
-Use technology and automation
-Offer self-service options
-Gather and act on customer feedback
-Be proactive in addressing customer needs
-Monitor metrics and continuously improve
Offer omnichannel support
Providing support through multiple channels helps ensure that customers can reach out using their preferred method, such as email, phone, chat, social media or self-service portals. This inclusivity accommodates varying customer preferences and increases accessibility. Multichannel support requires seamless integration between platforms to maintain consistency and continuity in customer interactions. A unified communication system allows customer support agents to track conversations across all channels and provide personalized service.
Prioritize speed and responsiveness
Timely responses are critical in customer support. Quick resolution of issues demonstrates attentiveness and helps maintain customer satisfaction. Implementing systems to monitor response times and set service-level agreements (SLAs) for urgency can streamline support processes. For complex cases, setting clear expectations for resolution time and providing regular updates builds trust and reduces frustration.
For example, a global leader in home appliances used IBM’s next-generation virtual assistant technology to reshape their after-sales customer support. After the technology was implemented, the client was able to handle 120,000 conversations per month, with each interaction down to an average of 53 seconds (a 25% reduction in handling time) and only nine messages exchanged, setting a new standard.2
Provide training for support teams
Well-trained support teams are fundamental to delivering exceptional service. Training should cover product knowledge, communication skills, conflict resolution and customer empathy. Continuous education helps ensure that agents stay updated on new features, policies and industry trends. Also, fostering soft skills, such as patience and adaptability, helps ensure that agents can handle diverse customer personalities and challenges effectively.
Focus on empathy and active listening
Empathy is a cornerstone of great customer support. Actively listening to customers helps ensure that their concerns are fully understood before offering solutions. Demonstrating understanding and compassion can diffuse tense situations and create a more positive experience. Customer support professionals should practice acknowledging customer frustrations and aligning responses with their emotional state while staying solution-focused.
Salary : Rs. 25,000.0 - Rs. 40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The responsibilities of customer support revolve around helping ensure that customers have a seamless experience with a company’s products or services.
Key responsibilities include:
Troubleshooting and resolving issues: One of the primary functions of customer support is resolving technical or operational problems. This focus includes diagnosing the issue, identifying the root cause and providing effective solutions.
Responding to customer inquiries: Customer support teams handle questions and requests related to products, services, billing and policies. This requires clear and accurate communication so that customers receive helpful and timely answers.
Providing product and service guidance: Customer support often involves educating customers on how to use a product or service effectively. This might include offering step-by-step instructions, explaining features or recommending best practices to optimize usage.
Managing customer complaints: Support teams address complaints by acknowledging customer concerns, empathizing with their frustration and working toward a satisfactory resolution. Handling complaints effectively helps turn negative experiences into positive outcomes.
Collaborating with internal teams: Customer support serves as a bridge between customers and internal departments, such as product development, engineering or sales. They relay customer feedback, report recurring issues and advocate for customer-centric improvements.
Providing proactive support: Proactive customer support involves anticipating potential issues and addressing them before customers encounter problems. This might include notifying customers of system maintenance, sharing updates about known bugs or offering preemptive solutions to recurring challenges.
Assisting with account management and transactions: Support teams often help with account-related tasks, such as updating customer information, managing subscriptions, processing refunds or handling billing discrepancies.
Documenting and tracking interactions: Customer support representatives must document interactions, issues and resolutions accurately in a customer relationship management (CRM) system or ticketing platform. This documentation helps ensure continuity, facilitates follow-ups and provides valuable data for process improvements.
Responsibilities
The responsibilities of customer support revolve around helping ensure that customers have a seamless experience with a company’s products or services.
Key responsibilities include:
Troubleshooting and resolving issues: One of the primary functions of customer support is resolving technical or operational problems. This focus includes diagnosing the issue, identifying the root cause and providing effective solutions.
Responding to customer inquiries: Customer support teams handle questions and requests related to products, services, billing and policies. This requires clear and accurate communication so that customers receive helpful and timely answers.
Providing product and service guidance: Customer support often involves educating customers on how to use a product or service effectively. This might include offering step-by-step instructions, explaining features or recommending best practices to optimize usage.
Managing customer complaints: Support teams address complaints by acknowledging customer concerns, empathizing with their frustration and working toward a satisfactory resolution. Handling complaints effectively helps turn negative experiences into positive outcomes.
Collaborating with internal teams: Customer support serves as a bridge between customers and internal departments, such as product development, engineering or sales. They relay customer feedback, report recurring issues and advocate for customer-centric improvements.
Providing proactive support: Proactive customer support involves anticipating potential issues and addressing them before customers encounter problems. This might include notifying customers of system maintenance, sharing updates about known bugs or offering preemptive solutions to recurring challenges.
Assisting with account management and transactions: Support teams often help with account-related tasks, such as updating customer information, managing subscriptions, processing refunds or handling billing discrepancies.
Documenting and tracking interactions: Customer support representatives must document interactions, issues and resolutions accurately in a customer relationship management (CRM) system or ticketing platform. This documentation helps ensure continuity, facilitates follow-ups and provides valuable data for process improvements.
Salary : Rs. 3,50,000.0 - Rs. 4,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
