Location: Preferred: Pune/Bangalore
Experience: 4-5 Years
Type: Full-Time
Job Summary
The Supplier Quality Engineer (SQE) for SaMD products is responsible for ensuring that all external software suppliers, vendors, and service providers meet quality and regulatory requirements for Software as a Medical Device product. This role focuses on supplier qualification, ongoing monitoring, risk management, and compliance with global medical device regulations.
Key Responsibilities
1. Supplier Qualification & Selection
• Evaluate, qualify, and onboard suppliers providing:
o Software development services
o Cloud hosting / infrastructure (AWS, Azure, etc.)
o Cybersecurity solutions
o Data management / AI/ML components
• Conduct supplier audits (remote/on-site) against:
o ISO 13485
o IEC 62304 (software lifecycle)
o ISO 14971 (risk management)
o FDA 21 CFR Part 820 / Part 11 (as applicable)
• Define and maintain Approved Supplier List (ASL)
2. Supplier Quality Management
• Establish and maintain Supplier Quality Agreements (SQA)
• Define and track supplier KPIs:
o Defect rates
o On-time delivery
o SLA adherence
o Security incident response
• Perform periodic supplier performance reviews
3. Risk Management & Compliance
• Integrate suppliers into product risk management process
• Ensure supplier deliverables align with:
o Software safety classification (IEC 62304)
o Cybersecurity requirements (FDA guidance, ISO 27001)
• Perform supplier risk assessments and criticality classification
• Ensure traceability from supplier deliverables to product requirements
4. Supplier Audits & Assessments
• Plan and execute:
o Initial qualification audits
o Surveillance audits
o For-cause audits (e.g., quality issues, security breaches)
• Evaluate:
o SDLC processes
o Validation practices
o Configuration management
5. Change Management
• Review and approve supplier changes impacting:
o Software functionality
o Infrastructure or hosting environment
o Security controls
• Ensure compliance with:
o Design control processes
o Regulatory submission impact assessments
6. Issue Management & CAPA
• Lead supplier-related investigations:
o Software defects
o Security vulnerabilities
o Compliance gaps
• Drive root cause analysis and CAPA
• Monitor effectiveness of corrective actions
7. Documentation & Compliance
• Maintain supplier-related records:
o Qualification reports
o Audit reports
o Agreements
o Risk assessments
• Support audits/inspections by:
o FDA
o Notified Bodies (EU MDR)
• Ensure audit readiness of supplier documentation
8. Cross-Functional Collaboration
• Work closely with:
o R&D / Software Engineering
o Regulatory Affairs
o Quality Assurance
o Cybersecurity teams
• Participate in design reviews and supplier-related decisions
---------------------------------------------------------------------------------------------------------------
Technical & Regulatory Skills Required:
• Strong knowledge of:
o IEC 62304 (Software Lifecycle)
o ISO 13485 (QMS)
o ISO 14971 (Risk Management)
o FDA 21 CFR Part 820
o EU MDR (for SaMD)
• Understanding of:
o SDLC models (Agile, DevOps)
o Cloud validation (GxP systems)
o Cybersecurity frameworks
Preferred Qualifications
• Certified Quality Auditor (CQA) / Lead Auditor (ISO 13485)
• Experience with:
o AI/ML-based SaMD
o Data privacy regulations (GDPR, HIPAA)
• Knowledge of:
o FDA SaMD guidance, IMDRF frameworks
Secure software development practices
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Responsibilities
As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments, working remotely and onsite while following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Beginner proficiency in Service Desk Management is required.
Develop a clear understanding of infrastructure support processes and apply them consistently to resolve technical issues.
Collaborate effectively with team members to ensure timely and accurate communication with users and clients.
Identify common patterns in technical problems and contribute to improving support procedures.
Maintain detailed documentation of incidents and resolutions to support continuous learning and service improvement.
Demonstrate a proactive approach to learning new technologies and tools relevant to infrastructure support."
Comments for Suppliers: Service Desk Management (P1 - Beginner)
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
s a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with team members and adapting to evolving project needs are integral parts of the daily workflow, fostering continuous improvement and innovation in software development. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.- Maintain and enhance existing software applications to improve performance and user experience.- Document development processes, code changes, and technical specifications to support knowledge sharing and future maintenance.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.- Strong knowledge of software development life cycle and agile methodologies.- Experience in customizing and extending Microsoft Dynamics CRM functionalities.- Ability to troubleshoot and resolve technical issues within CRM systems.- Familiarity with integration techniques and tools to connect Microsoft Dynamics CRM with other applications.- Understanding of database concepts and experience with SQL for data manipulation and retrieval
Responsibilities
s a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with team members and adapting to evolving project needs are integral parts of the daily workflow, fostering continuous improvement and innovation in software development. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.- Maintain and enhance existing software applications to improve performance and user experience.- Document development processes, code changes, and technical specifications to support knowledge sharing and future maintenance.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.- Strong knowledge of software development life cycle and agile methodologies.- Experience in customizing and extending Microsoft Dynamics CRM functionalities.- Ability to troubleshoot and resolve technical issues within CRM systems.- Familiarity with integration techniques and tools to connect Microsoft Dynamics CRM with other applications.- Understanding of database concepts and experience with SQL for data manipulation and retrieval
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
: SAP SD As an SAP SD Consultant, you have to define business process requirements, preparation of scope of SAP Sales and Distribution. Performed Gap Analysis. Prepared Business process blue prints AS-IS & TO-BE Hands on experience in implementation, rollout and support projects is mandatory. Should have good knowledge and worked on SAP SD enterprise structures, sales process, pricing, logistics, billing process & Tax determination. Should be adept with Output determination Experience in integration with SAP MM. FI, WM module is required. Experience in analysis, design, develop and testing skills required. Experience in handling client requirement independently up to design and implementation is required. Should have work experience in interfacing techniques with 3rd party systems. Hands on experience in documentation related to SAP, i.e., converting BRD to configuration document / functional specifications, creating test scenarios and test cases and testing (UT, FT/S & IT). Work experience in any tools to handle incidents is must. Experience in SAP S/4 Hana Implementation methodology & deliverables Must Have Skills: • Required Minimum 5-6 end to end implementations Ensure all services meet client specifications and standards Strong problem-solving skills to drive resolution of defects and issues by understanding client needs Specific knowledge and tools: • Excellent communication & strong collaboration skills • Should have understanding of business objectives and organization structure • Must be highly collaborative and team oriented with commitment to excellence • Flexibility to work in shifts and weekend on-call • Analytical thinking, high level of comprehension and independent working style
Responsibilities
: SAP SD As an SAP SD Consultant, you have to define business process requirements, preparation of scope of SAP Sales and Distribution. Performed Gap Analysis. Prepared Business process blue prints AS-IS & TO-BE Hands on experience in implementation, rollout and support projects is mandatory. Should have good knowledge and worked on SAP SD enterprise structures, sales process, pricing, logistics, billing process & Tax determination. Should be adept with Output determination Experience in integration with SAP MM. FI, WM module is required. Experience in analysis, design, develop and testing skills required. Experience in handling client requirement independently up to design and implementation is required. Should have work experience in interfacing techniques with 3rd party systems. Hands on experience in documentation related to SAP, i.e., converting BRD to configuration document / functional specifications, creating test scenarios and test cases and testing (UT, FT/S & IT). Work experience in any tools to handle incidents is must. Experience in SAP S/4 Hana Implementation methodology & deliverables Must Have Skills: • Required Minimum 5-6 end to end implementations Ensure all services meet client specifications and standards Strong problem-solving skills to drive resolution of defects and issues by understanding client needs Specific knowledge and tools: • Excellent communication & strong collaboration skills • Should have understanding of business objectives and organization structure • Must be highly collaborative and team oriented with commitment to excellence • Flexibility to work in shifts and weekend on-call • Analytical thinking, high level of comprehension and independent working style
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. Job Purpose
The Content Creator is responsible for developing engaging, accurate, and compliant training content that supports the education of internal teams.
2. Duties and Responsibilities
• Collaborate with subject matter experts (SMEs), managers and the Training Team to design and produce high-quality training materials (presentations, videos, infographics, animations, eLearning modules, manuals, etc.).
• Translate complex medical and technical information into clear, engaging, and easy-to-understand content.
• Support the creation of content for product training, onboarding, continuing education, and skills development programs.
• Work with compliance and regulatory teams to ensure training content meets legal and industry standards.
• Learn and understand various software tools, vendor systems, and platforms to create accurate training materials
• Manage multiple content development projects with varying timelines and deliverables.
• Assist in developing and maintaining a digital asset library.
• Contribute to the continuous improvement of training delivery formats and platforms.
Please Note: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned, and management retains the right to add or change duties at any time.
3. Qualifications
• Bachelor’s degree in Communications, Multimedia Design, Life Sciences, Instructional Design, or related field.
• 2+ years of experience in content creation, preferably in healthcare, medical devices, or life sciences.
• Proficient in content creation tools (e.g., Adobe Creative Suite, Articulate 360, Camtasia, PowerPoint, Canva).
• Strong writing, editing, and visual storytelling skills.
• Ability to work in a regulated environment with an understanding of FDA/ISO documentation expectations.
• Detail-oriented with excellent time management and organizational skills.
• Experience with LMS platforms is a plus.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Summary
We are seeking an experienced Broadband Operations Domain SME to provide domain leadership for AI-driven transformation programs focused on broadband service operations and customer experience. The role will act as the bridge between broadband operations, customer support functions, and technology teams to define operational use cases, validate AI-driven outcomes, and ensure solutions address real-world broadband operational challenges.
The ideal candidate will possess deep expertise in broadband service assurance, fault management, network diagnostics, Wi-Fi performance management, CPE operations, device lifecycle management, and customer support processes across fixed broadband environments.
________________________________________
Key Responsibilities
• Provide subject matter expertise across broadband service operations and access network environments.
• Define and validate operational workflows, troubleshooting processes, and service assurance use cases.
• Analyze broadband operational challenges and identify opportunities for AI, automation, and analytics-driven optimization.
• Support development of AI use cases based on CPEs Telemetry data and Broadband Network Telemetry.
• Partner with solution architects, data scientists, AI engineers, and operations teams to translate operational requirements into implementable solutions.
• Validate operational data, telemetry, customer experience metrics, and KPIs used for AI and analytics platforms.
• Support knowledge management initiatives by converting operational procedures, troubleshooting guides, and SOPs into structured knowledge assets.
• Provide guidance on broadband network topology, fault propagation analysis, and service dependencies.
• Participate in stakeholder workshops, requirement reviews, UAT activities, and operational sign-offs.
• Define baseline operational KPIs and success metrics for transformation initiatives.
• Support governance, risk assessment, compliance reviews, and operational readiness activities.
• Drive adoption of best practices in broadband assurance, customer experience optimization, and operational excellence.
________________________________________
Required Skills & Experience
• 10+ years of experience in broadband operations, service assurance, or ISP operations.
• Strong understanding of:
o Broadband Access Networks including FTTH/FTTx and GPON/XGS-PON technologies
o Wi-Fi and Home Network Operations
o CPE Lifecycle Management
o Broadband Fault Management and Troubleshooting
o Service Assurance Platforms
o Network Operations Center (NOC) Processes
o Customer Support and Trouble Ticketing Workflows
• Strong knowledge of broadband network architecture and service delivery components, including:
o OLT (Optical Line Terminal)
o ONT/ONU (Optical Network Terminal/Unit)
o BRAS/BNG (Broadband Remote Access Server / Broadband Network Gateway)
o DHCP
o DNS
o AAA (Authentication, Authorization and Accounting)
o CPE Devices and Home Gateways
o Subscriber Provisioning and Activation Workflows
• Strong understanding of broadband operational telemetry and monitoring data, including:
o SNMP Traps
o Syslog Events
o NetFlow/IPFIX Records
o Device Telemetry
o Performance Metrics
o Alarm Management
o Service Assurance and Diagnostic Data
• Experience interpreting network alarms, performance degradation indicators, and service-impacting events.
• Strong understanding of broadband performance KPIs such as:
o MTTR
o First Contact Resolution
o Repeat Fault Rates
o Device Health Metrics
o Customer Experience Indicators
• Working knowledge of OSS platforms and operational support systems.
• Familiarity with network monitoring, telemetry, and observability tools.
• Strong stakeholder management and workshop facilitation skills.
• Experience collaborating with cross-functional business and technology teams.
• Ability to translate operational challenges into data-driven and AI-enabled solutions.
• Knowledge of TR-069 and TR-369 device management standards.
• Knowledge of TD-181 Data model.
________________________________________
Preferred Skills
• Experience working on AI/ML-enabled service assurance or broadband optimization initiatives.
• Exposure to broadband analytics, customer experience analytics, or network intelligence platforms.
• Experience with ServiceNow, Jira, Confluence, or equivalent operational platforms.
• Knowledge of cloud-native operational platforms and modern observability solutions.
• Familiarity with Smart Wi-Fi solutions, mesh networks, and home connectivity optimization.
• Telecommunications industry experience is an advantage but not mandatory.
________________________________________
Qualifications
• Bachelor's or Master's Degree in Engineering, Computer Science, Telecommunications, Electronics, Information Technology, or related disciplines.
• Relevant industry certifications in broadband technologies, networking, service assurance, or IT service management are desirable.
• Experience working with broadband service providers, ISPs, fiber network operators, or managed connectivity providers or Device management or ACS Product companies is highly preferred.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
* Job Title: Business Operations New Associate
* Job Level: Level 13 (Business operations New Associate)
* Job Family: Operations / Service Desk / Learning Support
* Location: Bengaluru, India
* Work Model: Rotational shifts (As per business requirement) with Rotational week off
Job Summary
* The role acts as the first point of contact (SPOC) for learners, managing queries, resolving issues, and ensuring a seamless learner experience through timely and quality-driven ticket resolution.
* This role operates within a centralized, multi-channel support model leveraging ServiceNow, portal intake
Responsibilities
Qualifications
* Education: Any Graduation
* Experience: Freshers
Skills & Competencies
Technical Skills
* Service desk / ticketing tool experience (ServiceNow)
* Basic understanding of learning platforms
* MS Office (Outlook, Excel)
Core Competencies
* Strong customer service orientation
* Effective communication (written & verbal)
* Problem-solving and analytical skills
* Attention to detail
Behavioral Competencies
* Team collaboration
* Adaptability and flexibility
* Learning agility
* Ability to work under SLA-driven environment
Work Environment
* Global, high-volume support environment
* Multi-channel query handling
* Rotational shifts required
* Collaboration with cross-functional
Career & Growth Opportunities
* Exposure to enterprise learning ecosystems
* Participation in learning transformation and automation initiatives
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks. Your work focuses on delivering scalable and efficient software that meets unique business requirements, ensuring that solutions are both robust and adaptable to evolving needs. This role requires continuous interaction with team members to align development efforts with project goals and business objectives. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.- Maintain and improve existing software components to enhance performance and reliability.- Document development processes and solutions to support knowledge sharing within the team.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Datasphere.- Experience in designing and implementing scalable software solutions using modern development frameworks.- Strong problem-solving skills with the ability to analyze and resolve complex technical issues.- Familiarity with agile software development practices and continuous integration/continuous deployment pipelines.- Ability to work effectively in collaborative team environments and communicate technical concepts clearly.- Knowledge of data modeling and integration techniques within cloud-based platforms. Additional Information: - The candidate should have minimum 2 years of experience in SAP BTP Datasphere.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Comments for Suppliers: SAP BTP Datasphere
Responsibilities
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks. Your work focuses on delivering scalable and efficient software that meets unique business requirements, ensuring that solutions are both robust and adaptable to evolving needs. This role requires continuous interaction with team members to align development efforts with project goals and business objectives. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.- Maintain and improve existing software components to enhance performance and reliability.- Document development processes and solutions to support knowledge sharing within the team.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Datasphere.- Experience in designing and implementing scalable software solutions using modern development frameworks.- Strong problem-solving skills with the ability to analyze and resolve complex technical issues.- Familiarity with agile software development practices and continuous integration/continuous deployment pipelines.- Ability to work effectively in collaborative team environments and communicate technical concepts clearly.- Knowledge of data modeling and integration techniques within cloud-based platforms. Additional Information: - The candidate should have minimum 2 years of experience in SAP BTP Datasphere.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Comments for Suppliers: SAP BTP Datasphere
Salary : Rs. 0.0 - Rs. 1,20,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
