As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Expert level knowledge of DDI solutions preferable InfoBlox with extensive experience of usage in large complex enterprises. - Proven experience with Infoblox Grid and DDI solutions NIOS and BloxOne.- Strong CLI and GUI skills for Infoblox products. o Preferably Threat Defense and/or Advance DNS Protection.- Solid understanding of network protocols and security practices and principles, particularly in relation to DNS and DHCP.- Clear understanding of infrastructure layers or stack, and a broad knowledge across multiple platforms such as server, operating system, virtualization, or network.- Able to deploy and manage DDI platforms on private Cloud, Azure, AWS and / or VMware vSphere environments.- Must Have Skills: Proficiency in Network Infrastructures, Network Security Implementation, Network Security Operations, Enterprise Network Operations.- Good To Have Skills: Experience with cloud-based network solutions.- Strong understanding of network protocols and architectures.- Experience in troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Expert level knowledge of DDI solutions preferable InfoBlox with extensive experience of usage in large complex enterprises. - Proven experience with Infoblox Grid and DDI solutions NIOS and BloxOne.- Strong CLI and GUI skills for Infoblox products. o Preferably Threat Defense and/or Advance DNS Protection.- Solid understanding of network protocols and security practices and principles, particularly in relation to DNS and DHCP.- Clear understanding of infrastructure layers or stack, and a broad knowledge across multiple platforms such as server, operating system, virtualization, or network.- Able to deploy and manage DDI platforms on private Cloud, Azure, AWS and / or VMware vSphere environments.- Must Have Skills: Proficiency in Network Infrastructures, Network Security Implementation, Network Security Operations, Enterprise Network Operations.- Good To Have Skills: Experience with cloud-based network solutions.- Strong understanding of network protocols and architectures.- Experience in troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description:
A Practice Director role in the Commercial and Solution Analytics practice is highly entrepreneurial wherein the
individual is responsible for client management, project management, leading analysis and problem solving,
team development, shaping new services / capabilities, and working with senior leadership and marketing to
take the new capabilities to market. The role reports directly into the VP/Partner.
Practice Directors should have the capability to lead teams on various initiatives or projects. They manage a
team of analysts focused on a specific area (e.g., pricing and related aspects in product engineering services)
and need to be involved in all aspects of developing the capability or area. The individual should have the
capability to deliver analysis and advice to blue chip clients through custom projects, client inquiry, speeches,
and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle,
consult, present in front of large and small audiences, work with senior executives, develop complex and
compelling scenarios, and work with clients solving strategic outsourcing issues. A significant component of
work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity,
Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring,
etc.)
Sample engagement types where the individual is likely to play a key role include (not exhaustive, the individual
will focus on Engineering Services):
• Supporting a leading automotive client with a detailed commercial assessment of their existing engineering
services contract to help them decide if they should renew with their current vendor or go to market with an
RFP for a new vendor.
• Supporting a Tier 1 broad-based service provider (eg: Accenture, IBM, TCS, HCL, Cognizant, etc.) with
solution metrics for digital twin implementation. These would typically include phase wise effort distribution,
typical roles observed in such implementation, offshoring and pyramids across phases of the
implementation, sensitivity impact based on factors such as number of integrations, etc.
Supporting a specialist engineering provider (eg: LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.) with market
benchmarks on the impact of GenAI on deal productivity in software product engineering deals
• Supporting a specialist engineering provider with traditional performance metrics (SLAs/KPIs) as well as
XLAs across software product engineering, industrial manufacturing operations, and embedded and
systems engineering areas
• Supporting a manufacturing enterprise in assessment of their engineering outsourcing spend globally. This
would include review of pricing, solutioning, outsourcing strategy etc.
• Supporting a Tier 1 IT broad-based service provider with a bid review and validation of a live pursuit to
identify gaps and recommendations on solution model, commercial/pricing models, financial engineering,
or pricing.
• Working with the commercial leadership team at a specialist engineering provider to help them understand
examples of best-in-class outcome-based and output-based models within the industry.
Key Responsibilities:
• Execute against client mandates by leading a team on analysis, reporting, and client syndication against
agreed milestones.
• Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs,
seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering
closely with Everest Group’s sales and marketing teams.
• Manage client relationships at middle to senior stakeholder groups.
• Supervise team activities and take an active role in the professional development, growth and mentoring of
her/his team members.
Education and Experience
We are seeking a high calibre individual to maintain our exceptional standards. This person should have:
• 6 to 9 years of experience in one of the following
o Solution design/price to win/bid management teams within broad-based service providers
(Accenture Industry X, HCL ERS, Wipro Engineering Edge, etc.) and specialist engineering
providers (LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.)
o Other relevant teams within IT service providers with a solution and pricing purview
• Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in
the areas of solution development and commercial structuring of deals.
• Exposure to pricing of outsourcing services in multiple areas of engineering services (software product
engineering, industrial manufacturing operations, embedded and systems engineering)
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school (preferred)
Responsibilities
Key Responsibilities:
• Execute against client mandates by leading a team on analysis, reporting, and client syndication against
agreed milestones.
• Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs,
seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering
closely with Everest Group’s sales and marketing teams.
• Manage client relationships at middle to senior stakeholder groups.
• Supervise team activities and take an active role in the professional development, growth and mentoring of
her/his team members.
Education and Experience
We are seeking a high calibre individual to maintain our exceptional standards. This person should have:
• 6 to 9 years of experience in one of the following
o Solution design/price to win/bid management teams within broad-based service providers
(Accenture Industry X, HCL ERS, Wipro Engineering Edge, etc.) and specialist engineering
providers (LTTS, Cyient, GlobalLogic, EPAM, Alten, etc.)
o Other relevant teams within IT service providers with a solution and pricing purview
• Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in
the areas of solution development and commercial structuring of deals.
• Exposure to pricing of outsourcing services in multiple areas of engineering services (software product
engineering, industrial manufacturing operations, embedded and systems engineering)
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school (preferred)
Questionnaire – that needs to be submitted along with the Resume:
• What is the number deals on which you have worked in the last 2 years (Engineering domain)?-
• Please provide an approximate split of these based on the nature of your involvement, as shown below: (out of 100%) –
• Deals in which I did solutioning only:
• Deals in which I did bid management only:
• Deals in which I did both solutioning and bid management:
• -Do you know how to do effort estimation in your expertise area?
• -Do you know how to do solution sizing in your expertise area?
• -Would you be comfortable doing a grounds up effort buildup of what team size would be required, how would the effort look like for each phase, pricing, etc. if we happen to give you a scenario? -
• Phase-wise effort
• Key Effort drivers
• Implementation timeline
• Implementation Fees
• Sensitivity analysis (impact on effort) - No. of countries, no. of rollouts, no. of modules, geography
• Impact of GenAI
• T&M rates
Duplicate policy – It will be 6 months.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice,
which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements.
On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market
price comparables for outsourced services and by rationalizing their BPO services portfolio. On the
supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, understanding
competitive commercial constructs, sharpening solution sizing approaches, and improving win-rates in
BPO deals. A significant component of work extends beyond just unit pricing analysis, to include
elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation,
and solution design elements (sizing, staffing mix, shoring, etc.)
Sample engagement types where the individual is likely to work include (not exhaustive):
• Supporting a leading Europe based CPG company with a detailed commercial assessment of their
existing contact center outsourcing (CCO) services contract to help them decide if they should
renew with their current vendor or go to market with an RFP for a new vendor.
• Supporting a Tier 1 BPO service provider with best-in-class price benchmarks, solution sizing (day
1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of Healthcare
BPO services
• Conducting a sole-source review of a service provider’s HRO bid to a leading US based apparel
manufacturer, to ensure the solution, pricing, SLAs are in line with market standards.
• Supporting a Tier 1 India heritage BPO service provider with a post-facto review of six BFSI BPO
lost bids to identify any issues in messaging, solution construct, commercial models, or pricing
• Working with the commercial leadership team at a Top 5 BPO service provider to help them
understand examples of best-in-class outcome-based models within Finance & Accounting and
Supply chain BPO
The individual is expected to deliver analysis and advice to blue chip clients through written deliverables,
consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write,
participate actively in the sales cycle, consult, present in front of large and small audiences, work with
senior executives, develop complex and compelling scenarios, and work with clients solving strategic
outsourcing issues. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of
complex deals has many moving parts.
Responsibilities
Key Responsibilities
• Manage multiple initiatives from business development to client delivery
• Create actionable insights to solve client problems by evaluating and analyzing information
collected through live engagements, interviews, and secondary research (as needed)
• Communicate and interact with senior stakeholders in major outsourcing service providers and
recipients of global services, to address their pricing related issues
• Develop a strong external reputation based on quality of work and insights delivered to clients, as
well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs
• Collaborate with analysts across the company to deliver on projects for clients
• Work closely with Everest Group's sales team to help in the close and delivery of engagements on
issues of strategic sourcing and operations
• Support team activities and take an active role in the professional development, growth and
mentoring of his/her team members
Education and Experience
We are seeking a high calibre individual to maintain our exceptional standards. This person should
have:
• 2 to 5 years of experience in one of the following
o Solution design/price to win/bid management teams within Tier 1 IT/BPO service providers
focussed on any of the BPO horizontal or vertical towers
o Solution design/price to win/bid management teams within specialist CXM providers or
recruitment process outsourcing or HR payroll specialists’ firms
o Other relevant teams within IT/BPO service providers with a solution and pricing purview
• The individual should have domain knowledge across few or most BPO areas such as finance &
accounting, procurement, contact centre services, supply chain, HRO, digital operations / marketing
BPO and vertical BPO (healthcare, insurance, banking, pharma, etc.)
• Desirable to have exposure to pricing and solution constructs of outsourcing services in BPO
services with hands-on experience in pricing or solutioning for BPO deals
• Desirable to have exposure to automation, next-generation delivery models and transformation in
BPO services
• Knowledge of BPO deal-specific components like solution sizing, pricing, SLAs/KPIs,
transformation, contracting terms and conditions is desirable
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school (preferred)
Questionnaire – that needs to be submitted along with the Resume:
• Domain worked in:
• Once you get an RFP, do you generally write for SPOCs from different teams such as operations, solutions, pricing, etc.:-
• Does your role entail create a bid plan, RFP responses, etc.?-
• Does your role entail specific elements of solutioning such as sizing and effort estimation, operating model design, transformation solution design, etc.?-
• Is your role restricted to a particular horizontal (F&A, HR, supply chain, etc.) or is it agnostic?
• What are the elements you need to size a particular deal? Elements:-
• Please provide an approximate split of these based on the nature of your involvement, as shown below: (out of 100%) –
• Deals in which I did solutioning only:
• Deals in which I did bid management only:
• Deals in which I did both solutioning and bid management:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title:
Location City:
Industry:
Company:
Senior Analyst
Gurgaon, Bengaluru
Research and Advisory Services
Everest Group
About Everest Group
Confident decisions driven by deep expertise and tenacious research.
Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability,
and sourcing delivers precise and action-oriented guidance. For more information, visit :www.everestgrp.com.
Job Overview
This role is part of the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers make informed decisions with regard to costs, pricing or solutioning in outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparable for outsourced services, by understanding the delivery cost structures, and by rationalizing their IT-BPO portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, identifying improvement opportunities in their delivery capabilities, understanding competitive
operations and, and improving win-rates in outsourcing deals.
The individual should have the capability to deliver analysis and advice to blue chip clients through written deliverables, consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front
of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong analytical skills and problem-solving ability underpins this role, as commercials of complex deals has many
moving parts.
Key Responsibilities
• Manage multiple initiatives from business development to client delivery
• Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed)
• Communicate and interact with senior stakeholders in major outsourcing service providers and recipients of global services, to address their pricing related issues
• Develop a strong external reputation based on quality of work and insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs
• Collaborate with analysts across the company to deliver on projects for clients
• Work closely with Everest Group's sales team to help in the close and delivery of engagements on issues of strategic sourcing and operations
Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities
for all applicants and employees, including those with disabilities. We are committed to providing an environment
that is free of all discrimination and harassment and to treating all individuals with respect.
• Support team activities and take an active role in the professional development, growth
and mentoring of his/her team members
Education and Experience
• We are seeking an individual with 2–4 years of experience in one or more of the following:
o Global sourcing advisory firms
o Global sourcing focused teams within management consulting firms
o Solution design / Price to win / Bid management teams within leading IT service
providers
• Ability to understand market trends in outsourcing, shared services, and/or offshoring
industry
• Experience with solution design, effort estimation, and pricing transformation deals for -
o Salesforce
o Workday
o Oracle Cloud
o MS Dynamics
o Full Stack Development on Cloud
o Legacy Modernization
• Understand commercial models, subscription models, and implementation cost drivers
• Excellent analytical, client engagement, and presentation skills
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school
Responsibilities
Key Responsibilities
• Manage multiple initiatives from business development to client delivery
• Create actionable insights to solve client problems by evaluating and analyzing information
collected through live engagements, interviews, and secondary research (as needed)
• Communicate and interact with senior stakeholders in major outsourcing service providers
and recipients of global services, to address their pricing related issues
• Develop a strong external reputation based on quality of work and
insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper /
viewpoints & blogs
• Collaborate with analysts across the company to deliver on projects for clients
• Work closely with Everest Group's sales team to help in the close and delivery of
engagements on issues of strategic sourcing and operations
• Support team activities and take an active role in the professional development, growth
and mentoring of his/her team members
Education and Experience
• We are seeking an individual with 2–4 years of experience in one or more of the following:
o Global sourcing advisory firms
o Global sourcing focused teams within management consulting firms
o Solution design / Price to win / Bid management teams within leading IT service
providers
• Ability to understand market trends in outsourcing, shared services, and/or offshoring
industry
• Experience with solution design, effort estimation, and pricing transformation deals for -
o Salesforce
o Workday
o Oracle Cloud
o MS Dynamics
o Full Stack Development on Cloud
o Legacy Modernization
• Understand commercial models, subscription models, and implementation cost drivers
• Excellent analytical, client engagement, and presentation skills
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school
Pre-sales Application Implementation/Application Transformation/modernization in Salesforce or Workday
Questionnaire – that needs to be submitted along with the Resume:
• Domain worked in:
• Once you get an RFP, do you generally write for SPOCs from different teams such as operations, solutions, pricing, etc.:-
• Does your role entail create a bid plan, RFP responses, etc.?-
• Does your role entail specific elements of solutioning such as sizing and effort estimation, operating model design, transformation solution design, etc.?-
• Is your role restricted to a particular horizontal (F&A, HR, supply chain, etc.) or is it agnostic?
• What are the elements you need to size a particular deal? Elements:-
• Please provide an approximate split of these based on the nature of your involvement, as shown below: (out of 100%) –
• Deals in which I did solutioning only:
• Deals in which I did bid management only:
• Deals in which I did both solutioning and bid management:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Candidate should have hands-on experience designing, developing, and deploying integration solutions using Dell Boomi, some knowledge in Google Cloud Platform (GCP) and SAP Cloud Platform Integration (CPI) highly desirable.
Key Responsibilities
• Integration Design & Development
o Design, build, and maintain integration processes using Dell Boomi AtomSphere.
o Translate business requirements into technical integration solutions.
o Develop and optimize Boomi processes for performance, scalability, and reliability.
• Cloud Platform Integration
o Leverage GCP services (such as Pub/Sub, Cloud Functions, Bigquery, etc.) for cloud-native integrations.
o Utilize SAP CPI for connecting SAP and non-SAP systems, mapping data, and orchestrating workflows.
• Testing & Deployment
o Conduct unit, integration, and end-to-end testing of integration solutions.
o Manage deployment and monitoring of Boomi integrations in production environments.
• Documentation & Support
o Create and maintain technical documentation for integrations and related components.
Responsibilities
The Candidate should have hands-on experience designing, developing, and deploying integration solutions using Dell Boomi, some knowledge in Google Cloud Platform (GCP) and SAP Cloud Platform Integration (CPI) highly desirable.
Key Responsibilities
• Integration Design & Development
o Design, build, and maintain integration processes using Dell Boomi AtomSphere.
o Translate business requirements into technical integration solutions.
o Develop and optimize Boomi processes for performance, scalability, and reliability.
• Cloud Platform Integration
o Leverage GCP services (such as Pub/Sub, Cloud Functions, Bigquery, etc.) for cloud-native integrations.
o Utilize SAP CPI for connecting SAP and non-SAP systems, mapping data, and orchestrating workflows.
• Testing & Deployment
o Conduct unit, integration, and end-to-end testing of integration solutions.
o Manage deployment and monitoring of Boomi integrations in production environments.
• Documentation & Support
o Create and maintain technical documentation for integrations and related components.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
You should be a well-rounded software development engineer in test with at least 5 years of experience in Test Automation, delivering Quality Software products. You have a successful track record that demonstrates your ability to work in teams and deliver projects on time in a dynamic and agile environment.
Responsibilities
• Analyze requirements (stories) along with the dev team & identify test scenarios.
• Perform comprehensive software testing, combining manual and automated approaches to ensure product quality, stability, and usability.
• Collaborate with cross-functional teams to develop and execute test cases, drive automation, and support continuous integration and deployment processes.
• Perform functional and performance testing, writing automated scripts, manual testing, non-functional testing, and ensuring full test coverage from development through user acceptance testing.
• Develop and maintain playwright automation frameworks, participate in code reviews, execute tests on appropriate infrastructure, and collaborate with technical staff to integrate automation within CI/CD pipelines.
• Identify risk to projects and plan for actions to mitigate them. Escalate any kind of risks in a timely manner to ensure that the right stakeholders are informed well in time.
Qualifications and Skills – Required
• Should be over 5 years of experience in Software testing and Test automation framework development.
• Solid experience with API (Rest Services) testing.
• Expertise in tools like Rest Assured/Karate for API automation.
• Good knowledge of Typescript/JavaScript and Playwright tool for Web UI automation.
• Exposure to Performance and Load testing and usage of tools like Jmeter.
• Tools familiarity on QA life cycle such as bug-tracking tools, test management.
• Strong work ethics with high level of self-motivation
• Experience working in Agile environments.
• Ready to learn new technologies and connect with cross functional team to explain the business requirements
• Electrical Engineering knowledge is must to have
Qualifications
BE/B.Tech in Electrical background
Environment
Primary Location: India-Karnataka-Bangalore
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
