Customer Support Specialist
Responsibilities
Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.
Customer Support Specialist
Requirements
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
Responsibilities
Customer Support Specialist
Responsibilities
Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.
Customer Support Specialist
Requirements
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
Salary : Rs. 2.0 - Rs. 3.2
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Quality Automation / Perf Engineer; Quality Analyst;
• At least 7+ years’ experience in Performance Testing.
• Must have experience with Gatling along with scala
• Must have experience of JVM tuning based on test results
• Experience with RESTAPIs
• Experience in AppDynamics
• Experience in DB tuning preferably Postgres.
• Understanding in analysing non-functional requirements
• Experience in wiremock, nginx, camel
• Understanding of kafka.
• Exposure to Grafana/influxDB
• AWS experience
Nice to have:
• Understanding of logging and monitoring tools like Splunk etc
• Understanding of CI/CD which includes GitHub, Jenkins and Artifactor
Responsibilities
Quality Automation / Perf Engineer; Quality Analyst;
• At least 7+ years’ experience in Performance Testing.
• Must have experience with Gatling along with scala
• Must have experience of JVM tuning based on test results
• Experience with RESTAPIs
• Experience in AppDynamics
• Experience in DB tuning preferably Postgres.
• Understanding in analysing non-functional requirements
• Experience in wiremock, nginx, camel
• Understanding of kafka.
• Exposure to Grafana/influxDB
• AWS experience
Nice to have:
• Understanding of logging and monitoring tools like Splunk etc
• Understanding of CI/CD which includes GitHub, Jenkins and Artifactor
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
No of positions 10
Years of Experience : CL13
CTC would be : 20000
Contract Duration: 12 months (J2W)
Shift Timings : Should be flexible in shifts
RTO\WFH: RTO
Project Notice Period : 1 month.
Work Location : Gurugrm
Only Commerce BG other graduates are not considered.
Job Description.
Good domain knowledge in accounts and good communication skills.
Responsibilities
No of positions 10
Years of Experience : CL13
CTC would be : 20000
Contract Duration: 12 months (J2W)
Shift Timings : Should be flexible in shifts
RTO\WFH: RTO
Project Notice Period : 1 month.
Work Location : Gurugrm
Only Commerce BG other graduates are not considered.
Job Description.
Good domain knowledge in accounts and good communication skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
