As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve engaging with various stakeholders to understand their challenges, analyzing system performance, and implementing solutions to enhance operational efficiency. You will also collaborate with team members to ensure seamless service delivery and contribute to continuous improvement initiatives. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving service desk issues to ensure minimal disruption to business operations.- Document and maintain records of service requests and resolutions to enhance knowledge sharing within the team.- Engage with users to gather feedback and identify areas for improvement in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Familiarity with ticketing systems and service desk software.- Understanding of basic networking concepts and troubleshooting techniques.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve engaging with various stakeholders to understand their challenges, analyzing system performance, and implementing solutions to enhance operational efficiency. You will also collaborate with team members to ensure seamless service delivery and contribute to continuous improvement initiatives. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving service desk issues to ensure minimal disruption to business operations.- Document and maintain records of service requests and resolutions to enhance knowledge sharing within the team.- Engage with users to gather feedback and identify areas for improvement in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Familiarity with ticketing systems and service desk software.- Understanding of basic networking concepts and troubleshooting techniques.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
11 DDC5E Job SummaryWe are seeking an experienced Messaging & Collaboration Videoconferencing Devices (MTR) Engineer to manage, support, and enhance enterprise-grade videoconferencing and collaboration solutions. The role demands strong expertise in Microsoft Teams Rooms (MTR), Audio-Video systems, Cisco Webex Control Hub, and advanced VC troubleshooting, along with hands-on support for live events and webinars. The engineer will provide L2/L3 support, coordinate with vendors, and develop SOPs and documentation. Strong communication skills and cross-functional collaboration are essential to align workplace services with business needs.Roles & Responsibilities• Deploy, configure, and support Microsoft Teams Rooms (MTR) and enterprise VC devices.• Manage and monitor VC environments using Cisco Webex Control Hub.• Perform end-to-end VC troubleshooting (hardware, software, network, interoperability).• Support day-to-day operations of conferencing rooms (small, medium, large, executive) Audio-Video (AV) Systems• Configure and troubleshoot AV components (cameras, microphones, DSPs, speakers, codecs, controllers).• Collaborate with AV vendors and internal teams for installations, upgrades, and optimizations.• Ensure high availability and performance of VC and AV infrastructure.Live • Events & Webinars• Plan, support, and execute live events, town halls, and webinars using • Microsoft Teams, Cisco Webex, or similar platforms.• Provide real-time technical support during live sessions and post-event reporting.• Operations & Process• Handle incident, problem, and change management for VC and collaboration platforms.• Create and maintain technical documentation, SOPs, and deployment guides.• Participate in certification calls, operational readiness testing (ORT), and service validation.• Collaboration & Stakeholder Management• Work closely with L2/L3 teams, network teams, vendors, and business stakeholders.• Provide guidance and mentorship to junior engineers.Professional & Technical Skills• Microsoft Teams Rooms (MTR) – deployment, configuration, and support• Cisco Webex Control Hub administration and troubleshooting• Strong Audio-Video (AV) knowledge (DSPs, microphones, cameras, codecs)• Advanced Videoconferencing troubleshooting (hardware, software, network)• Experience supporting live events and webinars• Networking fundamentals (LAN/WAN, QoS, firewalls, VC ports)• Cisco Videoconferencing Certification • CCNA• Strong analytical and problem-solving skills• Excellent communication and stakeholder management• Ability to work under pressure during live events• Proactive, ownership-driven mindsetAdditionally information • Enterprise or large-scale VC environments• Hybrid meeting room deployments• ITIL-based operations and service management• Minimum 15 years of full-time education
Comments for Suppliers: Video Conferencing Infrastructure
Responsibilities
11 DDC5E Job SummaryWe are seeking an experienced Messaging & Collaboration Videoconferencing Devices (MTR) Engineer to manage, support, and enhance enterprise-grade videoconferencing and collaboration solutions. The role demands strong expertise in Microsoft Teams Rooms (MTR), Audio-Video systems, Cisco Webex Control Hub, and advanced VC troubleshooting, along with hands-on support for live events and webinars. The engineer will provide L2/L3 support, coordinate with vendors, and develop SOPs and documentation. Strong communication skills and cross-functional collaboration are essential to align workplace services with business needs.Roles & Responsibilities• Deploy, configure, and support Microsoft Teams Rooms (MTR) and enterprise VC devices.• Manage and monitor VC environments using Cisco Webex Control Hub.• Perform end-to-end VC troubleshooting (hardware, software, network, interoperability).• Support day-to-day operations of conferencing rooms (small, medium, large, executive) Audio-Video (AV) Systems• Configure and troubleshoot AV components (cameras, microphones, DSPs, speakers, codecs, controllers).• Collaborate with AV vendors and internal teams for installations, upgrades, and optimizations.• Ensure high availability and performance of VC and AV infrastructure.Live • Events & Webinars• Plan, support, and execute live events, town halls, and webinars using • Microsoft Teams, Cisco Webex, or similar platforms.• Provide real-time technical support during live sessions and post-event reporting.• Operations & Process• Handle incident, problem, and change management for VC and collaboration platforms.• Create and maintain technical documentation, SOPs, and deployment guides.• Participate in certification calls, operational readiness testing (ORT), and service validation.• Collaboration & Stakeholder Management• Work closely with L2/L3 teams, network teams, vendors, and business stakeholders.• Provide guidance and mentorship to junior engineers.Professional & Technical Skills• Microsoft Teams Rooms (MTR) – deployment, configuration, and support• Cisco Webex Control Hub administration and troubleshooting• Strong Audio-Video (AV) knowledge (DSPs, microphones, cameras, codecs)• Advanced Videoconferencing troubleshooting (hardware, software, network)• Experience supporting live events and webinars• Networking fundamentals (LAN/WAN, QoS, firewalls, VC ports)• Cisco Videoconferencing Certification • CCNA• Strong analytical and problem-solving skills• Excellent communication and stakeholder management• Ability to work under pressure during live events• Proactive, ownership-driven mindsetAdditionally information • Enterprise or large-scale VC environments• Hybrid meeting room deployments• ITIL-based operations and service management• Minimum 15 years of full-time education
Comments for Suppliers: Video Conferencing Infrastructure
Salary : Rs. 0.0 - Rs. 75,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Software Engineering - Application Support Engineer
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Engage in continuous learning to stay updated with the latest technologies and trends in video conferencing infrastructure. Professional & Technical Skills: - Must To Have Skills: Proficiency in Video Conferencing Infrastructure.- Strong understanding of network protocols and configurations.- Experience with troubleshooting video conferencing systems and related hardware.- Familiarity with cloud-based video conferencing solutions.- Ability to analyze and resolve technical issues efficiently. Additional Information: - The candidate should have minimum 2 years of experience in Video Conferencing Infrastructure.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Engage in continuous learning to stay updated with the latest technologies and trends in video conferencing infrastructure. Professional & Technical Skills: - Must To Have Skills: Proficiency in Video Conferencing Infrastructure.- Strong understanding of network protocols and configurations.- Experience with troubleshooting video conferencing systems and related hardware.- Familiarity with cloud-based video conferencing solutions.- Ability to analyze and resolve technical issues efficiently. Additional Information: - The candidate should have minimum 2 years of experience in Video Conferencing Infrastructure.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 75,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The xMatters Technical Engineer is responsible for administering the xMatters platform, managing user and group structures, overseeing license utilization, configuring incident alerting workflows, and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications, automated escalations, and multi-channel communication for incident response across global operations.Roles and Responsibilities• Configure, deploy, and manage the xMatters platform, including users, groups, devices, shifts, and escalation paths.• Administer on-call schedules, rotations, and notification rules for 24x7 support teams.• Manage license allocation, usage monitoring, entitlement updates, and renewal planning.• Configure and maintain integrations with ServiceNow ITSM and ITOM modules, including incident enrichment and two-way synchronization.• Build and maintain alert routing workflows, multi-channel notifications, and fallback paths.• Integrate monitoring tools such as Dynatrace, Datadog, Splunk, SolarWinds, AppDynamics, Zabbix, and cloud monitoring systems.• Configure communication via email, SMS, voice, push, MS Teams, Slack, and webhook-based channels.• Troubleshoot delivery issues, integration failures, device problems, and user sync errors.• Provide L2 and L3 support for alerting workflows, routing issues, and platform stability.• Develop and document workflows, integration parameters, group structures, and scheduling configurations.Professional and Technical Skills• Hands-on expertise in configuring and administering xMatters for enterprise environments.• Strong understanding of xMatters workflows, communication plans, REST APIs, webhooks, and transformation scripts.• Experience integrating xMatters with ServiceNow for incident and event notifications.• Ability to design multi-channel escalation workflows and alert routing logic.• Scripting knowledge in Python, JavaScript, or PowerShell for automations and integration enhancements.• Familiarity with monitoring platforms such as Dynatrace, Datadog, Splunk, SolarWinds, or AppDynamics.• Understanding of incident management, on-call rotations, escalation processes, and ITSM standards.• Strong troubleshooting ability across alerting, integration, and communication layers.Good to Have Skills• Experience with large-scale global xMatters deployments and complex team structures.• Knowledge of identity management, authentication, and role-based access.• Understanding of cloud-native monitoring and alerting mechanisms.• Exposure to ChatOps integrations and advanced automation frameworks.• Knowledge of license cost planning and consumption forecasting.Additional Information• Strong documentation, governance, and audit-readiness mindset.• Ability to work with SRE, ITSM, NOC, Cloud, and Application teams.• Experience supporting major incident processes and critical alerts.• Capability to enhance alerting architecture, reduce noise, and improve response efficiency.• A full-time education of 15 years is required
Responsibilities
The xMatters Technical Engineer is responsible for administering the xMatters platform, managing user and group structures, overseeing license utilization, configuring incident alerting workflows, and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications, automated escalations, and multi-channel communication for incident response across global operations.Roles and Responsibilities• Configure, deploy, and manage the xMatters platform, including users, groups, devices, shifts, and escalation paths.• Administer on-call schedules, rotations, and notification rules for 24x7 support teams.• Manage license allocation, usage monitoring, entitlement updates, and renewal planning.• Configure and maintain integrations with ServiceNow ITSM and ITOM modules, including incident enrichment and two-way synchronization.• Build and maintain alert routing workflows, multi-channel notifications, and fallback paths.• Integrate monitoring tools such as Dynatrace, Datadog, Splunk, SolarWinds, AppDynamics, Zabbix, and cloud monitoring systems.• Configure communication via email, SMS, voice, push, MS Teams, Slack, and webhook-based channels.• Troubleshoot delivery issues, integration failures, device problems, and user sync errors.• Provide L2 and L3 support for alerting workflows, routing issues, and platform stability.• Develop and document workflows, integration parameters, group structures, and scheduling configurations.Professional and Technical Skills• Hands-on expertise in configuring and administering xMatters for enterprise environments.• Strong understanding of xMatters workflows, communication plans, REST APIs, webhooks, and transformation scripts.• Experience integrating xMatters with ServiceNow for incident and event notifications.• Ability to design multi-channel escalation workflows and alert routing logic.• Scripting knowledge in Python, JavaScript, or PowerShell for automations and integration enhancements.• Familiarity with monitoring platforms such as Dynatrace, Datadog, Splunk, SolarWinds, or AppDynamics.• Understanding of incident management, on-call rotations, escalation processes, and ITSM standards.• Strong troubleshooting ability across alerting, integration, and communication layers.Good to Have Skills• Experience with large-scale global xMatters deployments and complex team structures.• Knowledge of identity management, authentication, and role-based access.• Understanding of cloud-native monitoring and alerting mechanisms.• Exposure to ChatOps integrations and advanced automation frameworks.• Knowledge of license cost planning and consumption forecasting.Additional Information• Strong documentation, governance, and audit-readiness mindset.• Ability to work with SRE, ITSM, NOC, Cloud, and Application teams.• Experience supporting major incident processes and critical alerts.• Capability to enhance alerting architecture, reduce noise, and improve response efficiency.• A full-time education of 15 years is required
Salary : Rs. 8,40,000.0 - Rs. 9,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging in discussions to enhance service delivery, and ensuring that all systems operate smoothly to support business functions effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting processes and solutions to enhance team knowledge.- Engage with users to understand their issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of troubleshooting techniques and methodologies.- Familiarity with incident management processes and best practices.- Ability to communicate effectively with diverse teams and stakeholders
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging in discussions to enhance service delivery, and ensuring that all systems operate smoothly to support business functions effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting processes and solutions to enhance team knowledge.- Engage with users to understand their issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of troubleshooting techniques and methodologies.- Familiarity with incident management processes and best practices.- Ability to communicate effectively with diverse teams and stakeholders
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Record to Report (R2R) is a finance and accounting process that involves:
- Recording financial transactions (e.g., invoices, payments, journal entries)
- Processing and reconciling data (e.g., accounts payable, accounts receivable)
- Preparing financial reports and statements (e.g., balance sheets, income statements)
- Ensuring compliance with accounting standards and regulations
- Managing financial close processes and timelines
- Identifying and resolving financial discrepancies
- Providing financial insights and analysis to stakeholders
Responsibilities
In R2R, key activities include:
- Data capture and validation
- Accounting and posting
- Reconciliation and adjustments
- Financial reporting and analysis
Salary : Rs. 25,000.0 - Rs. 35,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
