As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service management tools. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service management tools. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and user guides.
- Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Siebel Configuration.
- Good To Have Skills: Experience with Oracle Siebel Enterprise Application Integration (eAI).
- Strong understanding of application development methodologies.
- Experience with database management and SQL.
- Familiarity with software testing and debugging techniques.
Responsibilities
As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and user guides.
- Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Siebel Configuration.
- Good To Have Skills: Experience with Oracle Siebel Enterprise Application Integration (eAI).
- Strong understanding of application development methodologies.
- Experience with database management and SQL.
- Familiarity with software testing and debugging techniques.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management."
Responsibilities
"Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management."
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, your typical day involves analyzing, designing, coding, and testing various components of application code for multiple clients. You will engage in maintenance and enhancement tasks, ensuring that the software meets the evolving needs of users while maintaining high standards of quality and performance. Collaboration with team members and stakeholders is essential as you work to deliver effective solutions that align with project goals and client expectations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and provide technical insights.- Conduct code reviews to ensure adherence to best practices and coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of cloud infrastructure and services.- Experience with monitoring and logging tools to ensure system reliability.- Familiarity with automation tools for deployment and configuration management.- Knowledge of incident management and response strategies.
Responsibilities
As a Custom Software Engineer, your typical day involves analyzing, designing, coding, and testing various components of application code for multiple clients. You will engage in maintenance and enhancement tasks, ensuring that the software meets the evolving needs of users while maintaining high standards of quality and performance. Collaboration with team members and stakeholders is essential as you work to deliver effective solutions that align with project goals and client expectations. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and provide technical insights.- Conduct code reviews to ensure adherence to best practices and coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of cloud infrastructure and services.- Experience with monitoring and logging tools to ensure system reliability.- Familiarity with automation tools for deployment and configuration management.- Knowledge of incident management and response strategies.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to create scalable and high-performing solutions that meet specific business needs. You will engage in problem-solving activities, ensuring that the software solutions you develop are not only functional but also optimized for performance and user experience. Additionally, you will participate in code reviews and contribute to the continuous improvement of development processes, fostering a culture of innovation and excellence within the team. Roles & Responsibilities: Salesforce Development • Design, develop, and enhance solutions using Apex (classes, triggers, batch, async), Lightning Web Components (LWC), Flows, and other declarative tools.• Build and configure Salesforce components such as custom objects, validation rules, permission sets, sharing settings, page layouts, and app configurations. should be having Knowledge of Salesforce (Sales Cloud, Service Cloud, CRMA, Agent force)• Develop CRMA/Einstein Analytics assets including dashboards, lenses, datasets, dataflows, and recipes. • Perform unit testing, debugging, and optimization to ensure robust and scalable solutions.End to End Ownership• Participate in sprint planning and deliver solution increments aligned to user stories and acceptance criteria • Analyze business requirements, translate them into technical specs, and propose optimal Salesforce solutions.• Migrate code/artifacts across environments following DevOps & release management best practices.Collaboration & Stakeholder Engagement• Collaborate with business analysts, testers, architects, and cross functional teams to ensure successful solution delivery.• Conduct demos, walkthroughs, and knowledge sharing sessions as required.• Provide support for bug fixing, performance improvements, and production deployments.Professional & Technical Skills: • Proficiency in: • Apex (Classes, Triggers, Batch, Schedulable, Queueable)• Lightning Web Components (LWC)• Flows (Record triggered, Screen flows, Orchestrations)• Integration using REST/SOAP APIs• Sales Cloud & Service Cloud configuration and customization• CRMA / Tableau CRM dashboards, datasets, and dataflows• Experience with version control and deployment tools using Azure.Soft Skills• Strong analytical and problem solving abilities.• Ability to work independently with minimal supervision.• Excellent communication and documentation skills.• Comfortable working in Agile/Scrum teams • Should be able to guide junior team members in the project Additional Information: • The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.• This position is based at our Pune office.• A 15 years full time education is required.• Good to have Salesforce Certifications like Platform Developer I/II, Administrator / Advanced Admin,Sales Cloud / Service Cloud Consultant,CRMA & Einstein Discovery Consultant
Responsibilities
As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to create scalable and high-performing solutions that meet specific business needs. You will engage in problem-solving activities, ensuring that the software solutions you develop are not only functional but also optimized for performance and user experience. Additionally, you will participate in code reviews and contribute to the continuous improvement of development processes, fostering a culture of innovation and excellence within the team. Roles & Responsibilities: Salesforce Development • Design, develop, and enhance solutions using Apex (classes, triggers, batch, async), Lightning Web Components (LWC), Flows, and other declarative tools.• Build and configure Salesforce components such as custom objects, validation rules, permission sets, sharing settings, page layouts, and app configurations. should be having Knowledge of Salesforce (Sales Cloud, Service Cloud, CRMA, Agent force)• Develop CRMA/Einstein Analytics assets including dashboards, lenses, datasets, dataflows, and recipes. • Perform unit testing, debugging, and optimization to ensure robust and scalable solutions.End to End Ownership• Participate in sprint planning and deliver solution increments aligned to user stories and acceptance criteria • Analyze business requirements, translate them into technical specs, and propose optimal Salesforce solutions.• Migrate code/artifacts across environments following DevOps & release management best practices.Collaboration & Stakeholder Engagement• Collaborate with business analysts, testers, architects, and cross functional teams to ensure successful solution delivery.• Conduct demos, walkthroughs, and knowledge sharing sessions as required.• Provide support for bug fixing, performance improvements, and production deployments.Professional & Technical Skills: • Proficiency in: • Apex (Classes, Triggers, Batch, Schedulable, Queueable)• Lightning Web Components (LWC)• Flows (Record triggered, Screen flows, Orchestrations)• Integration using REST/SOAP APIs• Sales Cloud & Service Cloud configuration and customization• CRMA / Tableau CRM dashboards, datasets, and dataflows• Experience with version control and deployment tools using Azure.Soft Skills• Strong analytical and problem solving abilities.• Ability to work independently with minimal supervision.• Excellent communication and documentation skills.• Comfortable working in Agile/Scrum teams • Should be able to guide junior team members in the project Additional Information: • The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.• This position is based at our Pune office.• A 15 years full time education is required.• Good to have Salesforce Certifications like Platform Developer I/II, Administrator / Advanced Admin,Sales Cloud / Service Cloud Consultant,CRMA & Einstein Discovery Consultant
Salary : Rs. 0.0 - Rs. 2,16,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management.
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions across various industries, focusing on enhancing operational efficiency and customer satisfaction.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving technical issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve system performance.
Document and track incidents and resolutions to maintain accurate records and facilitate knowledge sharing.
Proactively identify areas for improvement in IT processes and contribute innovative solutions.
Engage in continuous learning to stay updated on the latest technologies and best practices in IT service management.
Salary : Rs. 0.0 - Rs. 25,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage in various problem-solving discussions, utilizing your analytical skills to address challenges that arise in the software environment, while also supporting the team in building knowledge and expertise. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and solutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure seamless integration of software components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of system performance monitoring tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage in various problem-solving discussions, utilizing your analytical skills to address challenges that arise in the software environment, while also supporting the team in building knowledge and expertise. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and solutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure seamless integration of software components. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of system performance monitoring tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Key responsibilities:Design, configure, and implement ServiceNow Strategic Portfolio Management (SPM) solutions across portfolios, programs, and projectsConfigure and manage Demand Management, Project Portfolio Management (PPM), Agile Development, Resource Management, and Financial Planning modulesEnable strategic planning and OKR alignment, linking business objectives to initiatives, epics, and projectsConfigure portfolio planning, investment scenarios, roadmaps, and prioritization frameworksImplement financial planning and tracking, including cost plans, benefit plans, budgets, forecasts, and actualsConfigure resource plans and capacity planning to support demand forecasting and executionSupport Agile and hybrid delivery models, including SAFe or Scrum, within ServiceNow SPMBuild dashboards, reports, and performance analytics for executive and portfolio-level insightsIntegrate SPM with other ServiceNow modules (ITSM, APM, DevOps, HR, Finance) and external systems using IntegrationHub and APIsCollaborate with business leaders, PMOs, finance teams, and architects to gather requirements and recommend best-practice solutionsSupport testing, deployment, upgrades, and production support for SPM implementationsEnsure configurations follow ServiceNow best practices, governance, and performance standards Additional Information
Responsibilities
As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Key responsibilities:Design, configure, and implement ServiceNow Strategic Portfolio Management (SPM) solutions across portfolios, programs, and projectsConfigure and manage Demand Management, Project Portfolio Management (PPM), Agile Development, Resource Management, and Financial Planning modulesEnable strategic planning and OKR alignment, linking business objectives to initiatives, epics, and projectsConfigure portfolio planning, investment scenarios, roadmaps, and prioritization frameworksImplement financial planning and tracking, including cost plans, benefit plans, budgets, forecasts, and actualsConfigure resource plans and capacity planning to support demand forecasting and executionSupport Agile and hybrid delivery models, including SAFe or Scrum, within ServiceNow SPMBuild dashboards, reports, and performance analytics for executive and portfolio-level insightsIntegrate SPM with other ServiceNow modules (ITSM, APM, DevOps, HR, Finance) and external systems using IntegrationHub and APIsCollaborate with business leaders, PMOs, finance teams, and architects to gather requirements and recommend best-practice solutionsSupport testing, deployment, upgrades, and production support for SPM implementationsEnsure configurations follow ServiceNow best practices, governance, and performance standards Additional Information
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
