Handle customer queries, complaints, and requests via phone, email, or chat.
Provide accurate information about products, services, orders, or billing.
Resolve issues promptly while ensuring a positive customer experience.
Maintain records of interactions and transactions in the CRM system.
Escalate complex issues to the appropriate team when necessary.
Follow up to ensure customer issues are resolved fully and timely.
Meet or exceed service level agreements (SLAs) and quality standards.
Collect and share customer feedback to improve service and processes.
Stay updated on company policies, product knowledge, and system updates.
Responsibilities
Handle customer queries, complaints, and requests via phone, email, or chat.
Provide accurate information about products, services, orders, or billing.
Resolve issues promptly while ensuring a positive customer experience.
Maintain records of interactions and transactions in the CRM system.
Escalate complex issues to the appropriate team when necessary.
Follow up to ensure customer issues are resolved fully and timely.
Meet or exceed service level agreements (SLAs) and quality standards.
Collect and share customer feedback to improve service and processes.
Stay updated on company policies, product knowledge, and system updates.
Salary : Rs. 25,000.0 - Rs. 40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also engage in troubleshooting and debugging to enhance application functionality and user satisfaction, while continuously seeking opportunities for improvement and innovation in application development processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
- Monitor project progress and ensure alignment with business objectives, adjusting strategies as necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in React.js, Angular, Spring Boot, JavaScript.
- Good To Have Skills: Experience with Node.js, TypeScript, and RESTful APIs.
- Strong understanding of front-end technologies and frameworks.
- Experience in developing responsive web applications.
- Familiarity with version control systems such as Git.
Additional Information:
- The candidate should have minimum 5 years of experience in React.js.
- This position is based at our Bengaluru office.
- A 15 years full time education is required."
Responsibilities
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also engage in troubleshooting and debugging to enhance application functionality and user satisfaction, while continuously seeking opportunities for improvement and innovation in application development processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
- Monitor project progress and ensure alignment with business objectives, adjusting strategies as necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in React.js, Angular, Spring Boot, JavaScript.
- Good To Have Skills: Experience with Node.js, TypeScript, and RESTful APIs.
- Strong understanding of front-end technologies and frameworks.
- Experience in developing responsive web applications.
- Familiarity with version control systems such as Git.
Additional Information:
- The candidate should have minimum 5 years of experience in React.js.
- This position is based at our Bengaluru office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions with team members to refine designs and troubleshoot any issues that arise during the development process, ensuring a seamless integration of solutions that enhance operational efficiency.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure alignment with business objectives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Warehouse Management Solutions.
- Strong understanding of application design principles and methodologies.
- Experience with system integration and data migration processes.
- Ability to analyze business requirements and translate them into technical specifications.
- Familiarity with agile development practices and project management tools.
Additional Information:
- The candidate should have minimum 5 years of experience in Warehouse Management Solutions.
- This position is based at our Mumbai office.
- A 15 years full time education is required."
Responsibilities
As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions with team members to refine designs and troubleshoot any issues that arise during the development process, ensuring a seamless integration of solutions that enhance operational efficiency.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor project progress and ensure alignment with business objectives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Warehouse Management Solutions.
- Strong understanding of application design principles and methodologies.
- Experience with system integration and data migration processes.
- Ability to analyze business requirements and translate them into technical specifications.
- Familiarity with agile development practices and project management tools.
Additional Information:
- The candidate should have minimum 5 years of experience in Warehouse Management Solutions.
- This position is based at our Mumbai office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Exp-9 to 10 Years
Work Location: Chennai, Gandhinagar, Bangalore, Mumbai
Coding Strong
Scripting Exo,
Skills Required: Automation tools- Selenium OR PlayWright OR RobotFramework
Strong testing background, test scenario preparation, functionality testing.
Knowledge-CICD tools like Jenkins, Github & Agile methodology
7 years relevant
Experience Range in Required Skills: 10 Years
Responsibilities
Exp-9 to 10 Years
Work Location: Chennai, Gandhinagar, Bangalore, Mumbai
Coding Strong
Scripting Exo,
Skills Required: Automation tools- Selenium OR PlayWright OR RobotFramework
Strong testing background, test scenario preparation, functionality testing.
Knowledge-CICD tools like Jenkins, Github & Agile methodology
7 years relevant
Experience Range in Required Skills: 10 Years
Salary : Rs. 90,000.0 - Rs. 1,65,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
ob Description:
• Strong knowledge on Identity Management concept including user lifecycle management, self service and reporting configuration.
• Good understanding of Life cycle management process including joiner, mover, leaver
• Good understanding of Sailpoint compliance Management, certification, report, and advance analytics.
• Hands-on experience on onboarding new connector including REST, JDBC, Delimited Text, Active Directory and building custom policy.
• Hands-on experience on Quicklink, Business process, sub process, call method, rule, request form, approval etc.
• Strong knowledge on Java and Sailpoint IdentityIQ API
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :SailPoint IIQ Developer (Identity IQ/Sailpoint Connector/Wokflow and Report)
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA).- Strong understanding of database management and optimization techniques.- Experience with backup and recovery strategies for Oracle databases.- Familiarity with SQL and PL/SQL for database querying and scripting.- Knowledge of performance tuning and troubleshooting methodologies. Additional Information: - The candidate should have minimum 3 years of experience in Oracle Database Administration (DBA).- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA).- Strong understanding of database management and optimization techniques.- Experience with backup and recovery strategies for Oracle databases.- Familiarity with SQL and PL/SQL for database querying and scripting.- Knowledge of performance tuning and troubleshooting methodologies. Additional Information: - The candidate should have minimum 3 years of experience in Oracle Database Administration (DBA).- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,20,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
