Job Description: Work directly with customer and assigned work to fulfilledPlan and manage end to end testing life cycle Assist with day to day production support as neededPlan and manage tickets through requirements gathering till Production movement including user acceptance testing activitiesAssist with Business on functional testing
Essential Skills: Must-Have(Ideally should not be more than 3-5)Salesforce Automation TestingManual Tester and knowledge on Selenium AccelQ automation tool. Good-to-HaveRequires strong expertise in Automation for both web and mobile platforms. The candidate will design, implement, and maintain manual and automated processes using the Selenium AccelQ automation tool.
Responsibilities
Job Description: Work directly with customer and assigned work to fulfilledPlan and manage end to end testing life cycle Assist with day to day production support as neededPlan and manage tickets through requirements gathering till Production movement including user acceptance testing activitiesAssist with Business on functional testing
Essential Skills: Must-Have(Ideally should not be more than 3-5)Salesforce Automation TestingManual Tester and knowledge on Selenium AccelQ automation tool. Good-to-HaveRequires strong expertise in Automation for both web and mobile platforms. The candidate will design, implement, and maintain manual and automated processes using the Selenium AccelQ automation tool.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : HiTech : Automation Testing~Salesforce~Selenium
As a Software Development Engineer, a typical day involves analyzing various application components to understand their structure and functionality. You will design solutions tailored to client requirements, write and test code to ensure it meets quality standards, and collaborate with team members to maintain and enhance existing software. Your work will span multiple client projects, requiring adaptability and attention to detail to deliver reliable and efficient software solutions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration of software components.- Document development processes and code changes to maintain clear project records.- Assist junior team members by sharing knowledge and providing guidance when needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of object-oriented programming concepts and software design patterns.- Experience with debugging and troubleshooting complex code issues.- Familiarity with version control systems to manage codebase effectively.- Ability to write clean, maintainable, and efficient code following best practices. Additional Information: - The candidate should have minimum 3 years of experience in Python (Programming Language).- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As a Software Development Engineer, a typical day involves analyzing various application components to understand their structure and functionality. You will design solutions tailored to client requirements, write and test code to ensure it meets quality standards, and collaborate with team members to maintain and enhance existing software. Your work will span multiple client projects, requiring adaptability and attention to detail to deliver reliable and efficient software solutions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration of software components.- Document development processes and code changes to maintain clear project records.- Assist junior team members by sharing knowledge and providing guidance when needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of object-oriented programming concepts and software design patterns.- Experience with debugging and troubleshooting complex code issues.- Familiarity with version control systems to manage codebase effectively.- Ability to write clean, maintainable, and efficient code following best practices. Additional Information: - The candidate should have minimum 3 years of experience in Python (Programming Language).- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 12,00,000.0 - Rs. 14,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Responsibilities
Job Description: Transactional Processing Associate Role
Data Management Processing
• WFO/WFH: 100% RTO
• Work Timings: US Shift. Different shifts involved supporting US shift timings. [ Starts from 5.30 pm IST onwards and wins up around 4am IST]
• Job Description: Transaction Processing Associate
• Location: MDC7B [Airoli]
Good In Communication
Good with calculations as work involved is complex and critical
Salary : Rs. 18,200.0 - Rs. 21,100.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.- Document findings and solutions clearly to support knowledge sharing and future reference.- Assist in the continuous improvement of support processes and tools to enhance efficiency.- Provide guidance and support to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA.- Strong experience in debugging and troubleshooting SAP applications to identify root causes of issues.- Ability to analyze system logs and performance metrics to optimize application behavior.- Familiarity with database concepts and integration points within SAP HANA environments.- Experience in developing and maintaining custom reports, interfaces, and enhancements using SAP ABAP.- Good communication skills to effectively collaborate with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in SAP ABAP Development for HANA.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.- Document findings and solutions clearly to support knowledge sharing and future reference.- Assist in the continuous improvement of support processes and tools to enhance efficiency.- Provide guidance and support to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA.- Strong experience in debugging and troubleshooting SAP applications to identify root causes of issues.- Ability to analyze system logs and performance metrics to optimize application behavior.- Familiarity with database concepts and integration points within SAP HANA environments.- Experience in developing and maintaining custom reports, interfaces, and enhancements using SAP ABAP.- Good communication skills to effectively collaborate with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in SAP ABAP Development for HANA.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title: Sr. Associate-Sales & Retention (Phone/Chat)
Job Description"This entry-level role will deliver retention & sales alongwith customer service for SaaS based products.
Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.
Contribute to a team environment while adhering to service-level agreements for Phone/Chat cases.
Demonstrates effective, clear, and professional written and oral communication.
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions."
Would Report To: Subject Matter Expert /Team Manager
Hierarchy Level: L2
SOW Reference:
REQUIRED ATTRIBUTES ELABORATION OF MINIMUM REQUIREMENTS CATEGORY PASSING RATE EVALUATION MECHANISM
Qualifications High School Diploma or Equivalent and above Hireable
Language proficiency Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework.
Experience 1-3 years in sales or customer support roles, preferably in digital or SaaS environments Hireable 1 to 3ys Exp.
Address basic queries on plans, billing, usage, and account access. Hireable SD evaluation
Guide customers on seat management and navigating the Admin Console and support resources. Hireable SD evaluation
Showcase Express and Firefly for everyday tasks like school projects and SMB content creation. Hireable SD evaluation
Log interactions accurately in CRM and escalate cases beyond scope per defined processes. Hireable SD evaluation
Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention. Hireable SD evaluation
Engage customers via chat/call using tools and scripts; route complex issues to the next support tier. Hireable SD evaluation
Basic user-level familiarity with Operating Systems (Windows) Hireable SD evaluation
Knowledge and ability to navigate different internal browsers/tools Trainable SD evaluation
Responsible for ensuring that data classification guidelines are followed and required controls are provided as required Hireable SD evaluation
Should have familiarity with anti-virus measures and such software is being maintained with regular automated updates. Trainable SD evaluation
Knowledge on data classification guidelines Trainable SD evaluation
BGV Check As per sutherland
Drug Test NA
Work Shift/Schedule 24*7 - Rotational Shift - Mostly Night Shift
Work Setup Work from Office
Responsibilities
As discussed , please find the job description for the role along with additional details below:
Minimum Experience: 1 year
Role: International BPO - Sales
Profile: Blended (Voice/Chat)
Education: Minimum HSC
CTC: Up to 5.5 LPA (based on last drawn CTC)
Retention Bonus: ₹1 lakh (with applicable clause)
Candidate Profile Expectation:
Candidates should have excellent communication skills and prior experience in an international BPO setup (voice or chat) with a strong sales background.
Sharing the commercials for the project :
Slab
1-3 30000
4 - 5 35000
6-8 40000
9-15 45000
16+ 50000
Additional Bonus Payout : –
Joiners Bonus
5 To 10 30K
11 To 15 60K
16+ 100K
Below clauses have to be adhered for all applicants interested in applying for the openings.
- Above payouts will be paid as per standard policy only for the specific dates mentioned here.
- Adobe specifically will not have a falling slab.
- Do not mention Sutherland clients name in any of the job postings.
- Payout will be month wise and program wise. We will not be clubbing it with any other department.
- Please make sure your candidates are registered on Smart Recruiter failing to register will result in non-payment.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
