Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Contribute to team meetings by sharing insights and suggesting improvements.
Responsibilities
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Contribute to team meetings by sharing insights and suggesting improvements.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Piramal Tower Summary: As a Custom Software Engineer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in code reviews and contribute to the continuous improvement of development practices, ensuring that the applications you build are robust and scalable. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application development.- Implement best practices in coding and application design to enhance performance and maintainability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of JavaScript frameworks and libraries.- Experience with Salesforce platform and its various features.- Familiarity with web development technologies such as HTML, CSS, and RESTful APIs.- Ability to troubleshoot and debug applications effectively. Additional Information: - The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.- This position is based at our Mumbai office.- A 15 years full time education is required.
Comments for Suppliers: Salesforce Lightning Web Components - 5+ yrs relevant exp
Responsibilities
Piramal Tower Summary: As a Custom Software Engineer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in code reviews and contribute to the continuous improvement of development practices, ensuring that the applications you build are robust and scalable. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application development.- Implement best practices in coding and application design to enhance performance and maintainability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of JavaScript frameworks and libraries.- Experience with Salesforce platform and its various features.- Familiarity with web development technologies such as HTML, CSS, and RESTful APIs.- Ability to troubleshoot and debug applications effectively. Additional Information: - The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.- This position is based at our Mumbai office.- A 15 years full time education is required.
Comments for Suppliers: Salesforce Lightning Web Components - 5+ yrs relevant exp
Salary : Rs. 0.0 - Rs. 1,80,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP ABAP Vistex Technical
Role Descriptions: Role Description The SAP SD/OTC Consultant will support Project Summit by contributing to solution design, configuration, and end‑to‑end process delivery across Sales & Distribution and Order‑to‑Cash modules. The role requires strong functional expertise, collaboration with customer technical, functional and business consultants’ part of global teams, and the ability to support business requirements efficiently. Experience with Vistex is highly preferred.
Key Responsibility Work closely with onsite teams to understand business requirements and translate them into functional solutions in SD/OTC.
Perform configuration, testing, and documentation for SD processes such as Sales Order Management, Pricing, Billing, Delivery, and Credit Management.
Support integration areas including MM, FI, Vistex (if applicable), and Logistics.
Assist in preparation of functional specifications and work closely with technical teams.
Participate in defect resolution, UAT cycles, and cutover activities for Project Summit.
Ensure adherence to project timelines and deliverables with high‑quality output.
Provide root‑cause analysis and support ongoing enhancements within OTC scope.
Must Have • Minimum 4 years of hands‑on SAP SD / OTC functional experience.
• Strong knowledge of end‑to‑end Sales & Distribution cycles.
• Experience in pricing procedures, rebate settlement, billing processes, and master data.
• Working knowledge of integration points with FI, MM, and Logistics.
• Need to have Vistex functional or technical experience
• Good understanding of cross‑functional processes and business process mapping.
• Strong communication and documentation skills.
Good to Have • Experience in global template rollouts.
• Knowledge of SAP S/4HANA SD features.
• Experience working in Agile or hybrid delivery models.
Responsibilities
Role Descriptions: Role Description The SAP SD/OTC Consultant will support Project Summit by contributing to solution design, configuration, and end‑to‑end process delivery across Sales & Distribution and Order‑to‑Cash modules. The role requires strong functional expertise, collaboration with customer technical, functional and business consultants’ part of global teams, and the ability to support business requirements efficiently. Experience with Vistex is highly preferred.
Key Responsibility Work closely with onsite teams to understand business requirements and translate them into functional solutions in SD/OTC.
Perform configuration, testing, and documentation for SD processes such as Sales Order Management, Pricing, Billing, Delivery, and Credit Management.
Support integration areas including MM, FI, Vistex (if applicable), and Logistics.
Assist in preparation of functional specifications and work closely with technical teams.
Participate in defect resolution, UAT cycles, and cutover activities for Project Summit.
Ensure adherence to project timelines and deliverables with high‑quality output.
Provide root‑cause analysis and support ongoing enhancements within OTC scope.
Must Have • Minimum 4 years of hands‑on SAP SD / OTC functional experience.
• Strong knowledge of end‑to‑end Sales & Distribution cycles.
• Experience in pricing procedures, rebate settlement, billing processes, and master data.
• Working knowledge of integration points with FI, MM, and Logistics.
• Need to have Vistex functional or technical experience
• Good understanding of cross‑functional processes and business process mapping.
• Strong communication and documentation skills.
Good to Have • Experience in global template rollouts.
• Knowledge of SAP S/4HANA SD features.
• Experience working in Agile or hybrid delivery models.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
UI | React JS| HTML5| CSS3| JavaScript| Rest APIs| Liferay DXP| JIRA| Service Now| ITIL process
Desirable Skills:
Production Support Officer (PSO) – Digital Platforms (UI, React & Liferay DXP)
________________________________________
Job Summary
The Production Support Officer (PSO) will be responsible for ensuring the stability, availability, and performance of enterprise digital platforms built using UI technologies, React.js, and Liferay DXP. The role involves 24x7 production support, incident and problem management, coordination with development and infrastructure teams, and adherence to SLA, security, and compliance requirements.
________________________________________
Key Responsibilities
Production Support & Application Operations
• Provide end to end production support for Liferay DXP–based portals and React UI applications.
• Monitor application health, availability, and performance in production environments.
• Respond to production incidents, service requests, and alerts within defined SLAs.
• Perform incident triage, initial analysis, and resolution or escalation to L3 teams.
• Ensure minimal downtime and quick service restoration for critical applications.
________________________________________
Incident, Problem & Change Support
• Handle L1 / L2 production issues related to UI rendering, React components, Liferay workflows, and integrations.
• Support major incident management (MIM) activities, including bridge calls and communication updates.
• Assist in root cause analysis (RCA) and implementation of preventive actions.
• Support change and release activities including deployments, hotfixes, and rollbacks.
• Ensure changes follow approved change management and governance processes.
________________________________________
Technical Support (UI, React & Liferay DXP)
• Troubleshoot UI issues involving HTML, CSS, JavaScript, and React.
• Provide operational support for Liferay DXP components:
o Portal pages and layouts
o Content management and workflows
o User roles, permissions, and access control
• Support integration issues with backend services, APIs, and authentication systems.
• Verify application logs, error traces, and performance metrics.
________________________________________
Monitoring, Documentation & Compliance
• Use monitoring and ticketing tools to track incidents and service health.
• Maintain runbooks, SOPs, and operational documentation.
• Support audit and compliance activities (SSA, IS Audit, VAPT) by providing evidence and logs.
• Ensure adherence to security guidelines and operational best practices.
________________________________________
Stakeholder & Team Coordination
• Coordinate with development, infrastructure, security, and vendor teams for issue resolution.
• Communicate incident status, outages, and resolutions to stakeholders clearly and promptly.
• Participate in daily production calls, handover meetings, and post incident reviews.
________________________________________
Required Skills & Knowledge
Technical Skills
• Strong understanding of UI technologies:
o React.js
o HTML5, CSS3, JavaScript
• Working knowledge of Liferay DXP:
o Portal structure
o Content & workflow configuration
o User and role management
• Familiarity with:
o Application logs and monitoring
o REST APIs
o Production troubleshooting techniques
________________________________________
Production Support Skills
• Experience in production support / application support roles.
• Knowledge of ITIL processes: Incident, Problem, and Change Management.
• Ability to work in 24x7 / shift based support environments.
• Experience with ticketing tools like ServiceNow, JIRA, or equivalent.
________________________________________
Soft Skills
• Strong analytical and troubleshooting abilities.
• Clear communication during high severity incidents.
• Ability to work under pressure and meet SLAs.
• Good coordination and teamwork skills.
________________________________________
Experience & Qualifications
• 4–6 years of experience in production/application support.
• Hands on experience supporting React based UI applications.
• Exposure to Liferay DXP production environments.
• Experience in BFSI or regulated domains is a plus.
• ITIL certification preferred.
Responsibilities
UI | React JS| HTML5| CSS3| JavaScript| Rest APIs| Liferay DXP| JIRA| Service Now| ITIL process
Desirable Skills:
Production Support Officer (PSO) – Digital Platforms (UI, React & Liferay DXP)
________________________________________
Job Summary
The Production Support Officer (PSO) will be responsible for ensuring the stability, availability, and performance of enterprise digital platforms built using UI technologies, React.js, and Liferay DXP. The role involves 24x7 production support, incident and problem management, coordination with development and infrastructure teams, and adherence to SLA, security, and compliance requirements.
________________________________________
Key Responsibilities
Production Support & Application Operations
• Provide end to end production support for Liferay DXP–based portals and React UI applications.
• Monitor application health, availability, and performance in production environments.
• Respond to production incidents, service requests, and alerts within defined SLAs.
• Perform incident triage, initial analysis, and resolution or escalation to L3 teams.
• Ensure minimal downtime and quick service restoration for critical applications.
________________________________________
Incident, Problem & Change Support
• Handle L1 / L2 production issues related to UI rendering, React components, Liferay workflows, and integrations.
• Support major incident management (MIM) activities, including bridge calls and communication updates.
• Assist in root cause analysis (RCA) and implementation of preventive actions.
• Support change and release activities including deployments, hotfixes, and rollbacks.
• Ensure changes follow approved change management and governance processes.
________________________________________
Technical Support (UI, React & Liferay DXP)
• Troubleshoot UI issues involving HTML, CSS, JavaScript, and React.
• Provide operational support for Liferay DXP components:
o Portal pages and layouts
o Content management and workflows
o User roles, permissions, and access control
• Support integration issues with backend services, APIs, and authentication systems.
• Verify application logs, error traces, and performance metrics.
________________________________________
Monitoring, Documentation & Compliance
• Use monitoring and ticketing tools to track incidents and service health.
• Maintain runbooks, SOPs, and operational documentation.
• Support audit and compliance activities (SSA, IS Audit, VAPT) by providing evidence and logs.
• Ensure adherence to security guidelines and operational best practices.
________________________________________
Stakeholder & Team Coordination
• Coordinate with development, infrastructure, security, and vendor teams for issue resolution.
• Communicate incident status, outages, and resolutions to stakeholders clearly and promptly.
• Participate in daily production calls, handover meetings, and post incident reviews.
________________________________________
Required Skills & Knowledge
Technical Skills
• Strong understanding of UI technologies:
o React.js
o HTML5, CSS3, JavaScript
• Working knowledge of Liferay DXP:
o Portal structure
o Content & workflow configuration
o User and role management
• Familiarity with:
o Application logs and monitoring
o REST APIs
o Production troubleshooting techniques
________________________________________
Production Support Skills
• Experience in production support / application support roles.
• Knowledge of ITIL processes: Incident, Problem, and Change Management.
• Ability to work in 24x7 / shift based support environments.
• Experience with ticketing tools like ServiceNow, JIRA, or equivalent.
________________________________________
Soft Skills
• Strong analytical and troubleshooting abilities.
• Clear communication during high severity incidents.
• Ability to work under pressure and meet SLAs.
• Good coordination and teamwork skills.
________________________________________
Experience & Qualifications
• 4–6 years of experience in production/application support.
• Hands on experience supporting React based UI applications.
• Exposure to Liferay DXP production environments.
• Experience in BFSI or regulated domains is a plus.
• ITIL certification preferred.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : UI | React JS| HTML5| CSS3| JavaScript| Rest APIs| Liferay DXP| JIRA| Service Now| ITIL process
Business Analysis
Required Technical Skill Set Insurance domain knowledge, Business analysis skill
Must-Have:
- Performed as Business analyst, Requirement gathering and documentations, Communication skill, Agile and SDLC working knowledge. Comfortable in daily in-office presence .
- Interaction with customer Requirement analysis and documentation Research on trends in General Insurance industry and make recommendations to the customer Presentation of ideas to team, management, and customer.
-Insurance domain knowledge, Business analysis skill. Performed as Business analyst, Requirement gathering and documentations, Communication skill, Agile and SDLC working knowledge. Comfortable in daily in-office presence Insurance domain knowledge
Responsibilities
Business Analysis
Required Technical Skill Set Insurance domain knowledge, Business analysis skill
Must-Have:
- Performed as Business analyst, Requirement gathering and documentations, Communication skill, Agile and SDLC working knowledge. Comfortable in daily in-office presence .
- Interaction with customer Requirement analysis and documentation Research on trends in General Insurance industry and make recommendations to the customer Presentation of ideas to team, management, and customer.
-Insurance domain knowledge, Business analysis skill. Performed as Business analyst, Requirement gathering and documentations, Communication skill, Agile and SDLC working knowledge. Comfortable in daily in-office presence Insurance domain knowledge
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
