Job Title: Sr. Associate-Sales & Retention (Phone/Chat)
Job Desciption: "This entry-level role will deliver retention & sales alongwith customer service for SaaS based products.
Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.
Contribute to a team environment while adhering to service-level agreements for Phone/Chat cases.
Demonstrates effective, clear, and professional written and oral communication.
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions."
Would Report To: Subject Matter Expert /Team Manager
Hierarchy Level: L2
SOW Reference:
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Join the IT Operations team as an IT Customer Service Representative supporting Cross Client's consulting services. You will manage delivery for IT production systems and services, handling incident, issue, and outage management with a focus on seamless IT operations. The role requires intermediate proficiency in Microsoft Windows Desktop Management and strong customer service skills. You'll collaborate across teams, document incidents, and identify process improvements while building technical knowledge. Look for candidates with IT support experience, strong problem-solving abilities, and a commitment to continuous learning in IT operations.
Responsibilities
Join the IT Operations team as an IT Customer Service Representative supporting Cross Client's consulting services. You will manage delivery for IT production systems and services, handling incident, issue, and outage management with a focus on seamless IT operations. The role requires intermediate proficiency in Microsoft Windows Desktop Management and strong customer service skills. You'll collaborate across teams, document incidents, and identify process improvements while building technical knowledge. Look for candidates with IT support experience, strong problem-solving abilities, and a commitment to continuous learning in IT operations.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP Consultants with E2E implementation experience . have worked on SAP implementation for Pharma , Consumer industries. Minimum 4-8 years of experience. Base Location - Mumbai , Work from Office locations . Must have knowledge on Business Blue Prints, Cutover, Data Migration etc.
Responsibilities
SAP Consultants with E2E implementation experience . have worked on SAP implementation for Pharma , Consumer industries. Minimum 4-8 years of experience. Base Location - Mumbai , Work from Office locations . Must have knowledge on Business Blue Prints, Cutover, Data Migration etc.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Join the IT Operations team as an IT Customer Service Representative supporting the Mumbai Ops - Shared project for Cross Client, a multi-sector service provider. This role focuses on managing delivery for IT production systems and services, including incident, issue, and outage management with investigation and restoration efforts. You'll need advanced proficiency in Microsoft Windows Desktop Management and strong problem-solving skills. The ideal candidate will demonstrate attention to detail, effective stakeholder communication, and the ability to contribute to continuous improvement initiatives while building comprehensive knowledge of IT production systems.
Responsibilities
Join the IT Operations team as an IT Customer Service Representative supporting the Mumbai Ops - Shared project for Cross Client, a multi-sector service provider. This role focuses on managing delivery for IT production systems and services, including incident, issue, and outage management with investigation and restoration efforts. You'll need advanced proficiency in Microsoft Windows Desktop Management and strong problem-solving skills. The ideal candidate will demonstrate attention to detail, effective stakeholder communication, and the ability to contribute to continuous improvement initiatives while building comprehensive knowledge of IT production systems.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Developer, you will design, construct, and configure applications tailored to specific business processes and requirements. You will collaborate with team members to understand project needs, develop innovative solutions, and ensure applications function seamlessly. The role requires minimum 3 years of Python programming experience, strong understanding of application development frameworks, Git proficiency, database/SQL knowledge, and effective troubleshooting abilities. When sourcing candidates, look for individuals with proven Python expertise who can work independently while contributing actively to team discussions, those with hands-on experience in version control and database management, and candidates demonstrating commitment to continuous learning in application development.
Responsibilities
As an Application Developer, you will design, construct, and configure applications tailored to specific business processes and requirements. You will collaborate with team members to understand project needs, develop innovative solutions, and ensure applications function seamlessly. The role requires minimum 3 years of Python programming experience, strong understanding of application development frameworks, Git proficiency, database/SQL knowledge, and effective troubleshooting abilities. When sourcing candidates, look for individuals with proven Python expertise who can work independently while contributing actively to team discussions, those with hands-on experience in version control and database management, and candidates demonstrating commitment to continuous learning in application development.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
FS GCC Support & Talent Acquisition Specialist
This is a dual role, primary is Talent Acquisition Specialist will be responsible for end-to-end recruitment, leveraging strong communication and networking skills to identify, engage, and hire top talent.
In addition to talent acquisition, the specialist will provide key administrative and operational support to the team, including revenue tracking, reporting, and coordinating invoice processes. This dual responsibility ensures both the efficient fulfilment of hiring requirements and the smooth execution of essential business operations.
Responsibilities
This is a dual role, primary is Talent Acquisition Specialist will be responsible for end-to-end recruitment, leveraging strong communication and networking skills to identify, engage, and hire top talent.
In addition to talent acquisition, the specialist will provide key administrative and operational support to the team, including revenue tracking, reporting, and coordinating invoice processes. This dual responsibility ensures both the efficient fulfilment of hiring requirements and the smooth execution of essential business operations.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :FS GCC Support & Talent Acquisition Specialist
SAP EWM Functional
Description:
1) Looking for practitioner with 5-8 years in SAP EWM. 2) Practitioner should have deep expertise in EWM, it's end to end integration with other modules. 3) Practitioner is expected to prepare and drive demos and should be hands on to perform configuration & execution in the system. 4) Practitioner should have experience of writing functional specifications, perform functional unit testing, integration testing and support user acceptance testing.
Responsibilities
SAP EWM Functional
Description:
1) Looking for practitioner with 5-8 years in SAP EWM. 2) Practitioner should have deep expertise in EWM, it's end to end integration with other modules. 3) Practitioner is expected to prepare and drive demos and should be hands on to perform configuration & execution in the system. 4) Practitioner should have experience of writing functional specifications, perform functional unit testing, integration testing and support user acceptance testing.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As an Application Support Engineer, you will investigate and resolve issues across essential business systems, ensuring smooth operation of critical applications. The role requires a proactive approach to problem identification and system behavior analysis, along with continuous monitoring and collaboration with various teams. Key responsibilities include mentoring junior team members and driving continuous improvement initiatives. Candidates should have strong proficiency in Java Standard Edition and at least 5 years of experience.
Responsibilities
As an Application Support Engineer, you will investigate and resolve issues across essential business systems, ensuring smooth operation of critical applications. The role requires a proactive approach to problem identification and system behavior analysis, along with continuous monitoring and collaboration with various teams. Key responsibilities include mentoring junior team members and driving continuous improvement initiatives. Candidates should have strong proficiency in Java Standard Edition and at least 5 years of experience.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
