platform and data engineerRole Descriptions: Experience in the following technologies is key to this role Knowledge of distributed data mesh deployment methodology. 6 years of experience as a platform and data engineer. Hands-on experience with Microsoft Fabric (Lakehouse| Warehouse| Data Pipelines| notebooks| and semantic models). Strong understanding of event streaming architectures using Azure Event Hubs. Hands-on experience with data governance frameworks and tooling| specifically Databricks Unity Catalog andor Microsoft Purview. Experience designing and maintaining real-time data processing solutions with Azure Stream Analytics. Experience in building robust and performant ETL processes. Excellent data analysis and exploration using T-SQL Demonstrated expertise in developing and optimizing large-scale data processing applications using Apache Spark. Proficient in writing complex Spark jobs to process and analyze vast datasets efficiently. Skilled in leveraging Pandas for data manipulation and analysis tasks. Capable of transforming trusted data into actionable insights by utilizing Pandas powerful data structures and functions. Knowledge and experience of data warehouse modelling methodologies (Data Vault 2.0| Kimball) Experience in Azure one or more of the following Microsoft Fabric| Azure Data Factory| Azure Event Hubs| Databricks| Azure Synapse Analytics| ADLS Gen2 and Azure Stream Analytics. Experience in Azure DevOps and managing source code repositories| building and releasing applications| and implementing continuous integration and delivery processes (CICD) and infrastructure automation| including automated deployment pipelines using infrastructure-as-code. Experienced in the Agile Methodology ways of work Understanding of web application security concepts| such as Azure Active Directory (Azure AD) and the ability to integrate| authentication and authorization mechanisms into applications using Azure AD| data validation| and protection against common vulnerabilities. Experience in Infrastructure as Code (IaC) - scripting and automation via Azure CLI| PowerShell| Bash| Bicep and JSON ARM and Bicep templates. Understanding and experience in Azure bicep templates for automating deployment of pipelines. C| Python and SQL (stored procedures| functions) Effective communication and collaboration skills to work in cross-functional teams| participate in code reviews| and communicate technical concepts to non-technical stakeholders. Willingness to learn new technologies| keep up with industry trends| and adapt to evolving development practices and tools. Experience in Banking and Financial Services Experience in Open Banking technologiesRequired Qualifications Bachelors degree in computer science or related field from an accredited university andor equivalent work experience Microsoft Azure certifications (Mandatory AZ900| or DP600 or DP700 or DP203)| Adventurous (Databricks F
Essential Skills: Platform Data Engineer Experience in the following technologies is key to this role Knowledge of distributed data mesh deployment methodology. 6 years of experience as a platform and data engineer. Hands-on experience with Microsoft Fabric (Lakehouse| Warehouse| Data Pipelines| notebooks| and semantic models). Strong understanding of event streaming architectures using Azure Event Hubs. Hands-on experience with data governance frameworks and tooling| specifically Databricks Unity Catalog andor Microsoft Purview. Experience designing and maintaining real-time data processing solutions with Azure Stream Analytics. Experience in building robust and performant ETL processes. Excellent data analysis and exploration using T-SQL Demonstrated expertise in developing and optimizing large-scale data processing applications using Apache Spark. Proficient in writing complex Spark jobs to process and analyze vast datasets efficiently. Skilled in leveraging Pandas for data manipulation and analysis tasks. Capable of transforming trusted data into actionable insights by ut
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Rate Details
Rate Card Class: IND_Engineer
Category: Category 4
Responsibilities
platform and data engineer.
Role Descriptions: Experience in the following technologies is key to this role Knowledge of distributed data mesh deployment methodology. 6 years of experience as a platform and data engineer. Hands-on experience with Microsoft Fabric (Lakehouse| Warehouse| Data Pipelines| notebooks| and semantic models). Strong understanding of event streaming architectures using Azure Event Hubs. Hands-on experience with data governance frameworks and tooling| specifically Databricks Unity Catalog andor Microsoft Purview. Experience designing and maintaining real-time data processing solutions with Azure Stream Analytics. Experience in building robust and performant ETL processes. Excellent data analysis and exploration using T-SQL Demonstrated expertise in developing and optimizing large-scale data processing applications using Apache Spark. Proficient in writing complex Spark jobs to process and analyze vast datasets efficiently. Skilled in leveraging Pandas for data manipulation and analysis tasks. Capable of transforming trusted data into actionable insights by utilizing Pandas powerful data structures and functions. Knowledge and experience of data warehouse modelling methodologies (Data Vault 2.0| Kimball) Experience in Azure one or more of the following Microsoft Fabric| Azure Data Factory| Azure Event Hubs| Databricks| Azure Synapse Analytics| ADLS Gen2 and Azure Stream Analytics. Experience in Azure DevOps and managing source code repositories| building and releasing applications| and implementing continuous integration and delivery processes (CICD) and infrastructure automation| including automated deployment pipelines using infrastructure-as-code. Experienced in the Agile Methodology ways of work Understanding of web application security concepts| such as Azure Active Directory (Azure AD) and the ability to integrate| authentication and authorization mechanisms into applications using Azure AD| data validation| and protection against common vulnerabilities. Experience in Infrastructure as Code (IaC) - scripting and automation via Azure CLI| PowerShell| Bash| Bicep and JSON ARM and Bicep templates. Understanding and experience in Azure bicep templates for automating deployment of pipelines. C| Python and SQL (stored procedures| functions) Effective communication and collaboration skills to work in cross-functional teams| participate in code reviews| and communicate technical concepts to non-technical stakeholders. Willingness to learn new technologies| keep up with industry trends| and adapt to evolving development practices and tools. Experience in Banking and Financial Services Experience in Open Banking technologiesRequired Qualifications Bachelors degree in computer science or related field from an accredited university andor equivalent work experience Microsoft Azure certifications (Mandatory AZ900| or DP600 or DP700 or DP203)| Adventurous (Databricks F
Essential Skills: Platform Data Engineer Experience in the following technologies is key to this role Knowledge of distributed data mesh deployment methodology. 6 years of experience as a platform and data engineer. Hands-on experience with Microsoft Fabric (Lakehouse| Warehouse| Data Pipelines| notebooks| and semantic models). Strong understanding of event streaming architectures using Azure Event Hubs. Hands-on experience with data governance frameworks and tooling| specifically Databricks Unity Catalog andor Microsoft Purview. Experience designing and maintaining real-time data processing solutions with Azure Stream Analytics. Experience in building robust and performant ETL processes. Excellent data analysis and exploration using T-SQL Demonstrated expertise in developing and optimizing large-scale data processing applications using Apache Spark. Proficient in writing complex Spark jobs to process and analyze vast datasets efficiently. Skilled in leveraging Pandas for data manipulation and analysis tasks. Capable of transforming trusted data into actionable insights by ut
Comments for Suppliers:
Rate Details
Rate Card Class: IND_Engineer
Category: Category 4
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Min 3 years hands on experience in playwright
Automation framework setup using context engineering
AI driven Automation script development using playwright and github copilot
Test Data management framework setup
CI CD pipeline with ADO
Setup integration with ADO Test Plans
Responsibilities
Min 3 years hands on experience in playwright
Automation framework setup using context engineering
AI driven Automation script development using playwright and github copilot
Test Data management framework setup
CI CD pipeline with ADO
Setup integration with ADO Test Plans
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Position Title: India Payroll Lead (AGM/ GM Level)
Reports To: APAC Payroll Head
Location: Head Office -Shared Service (Mumbai)
Role Description:
The India Payroll Lead is responsible for overseeing and managing the payroll operations for all employees across India, ensuring compliance with local regulations, accuracy in payroll processing, and timely disbursement. This role is pivotal in maintaining employee trust, managing statutory compliance, and driving process improvements within the payroll function.
Key Responsibilities:
1. Payroll Operations Management:
• Oversee the end-to-end payroll process for all employees in India, ensuring timely and accurate payroll disbursements.
• Ensure proper calculation of salaries, benefits, bonuses, overtime, and deductions.
• Handle payroll adjustments, including terminations, new hires, and promotions.
2. Compliance and Regulatory Adherence:
• Ensure adherence to all statutory regulations, including Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Tax Deduction at Source (TDS) including TDS reporting periodic returns, generation of Form 16, and other applicable labor laws.
• Stay updated on changes in labor and tax laws and implement them within the payroll system.
• Manage audits related to payroll and statutory compliances.
3. Vendor and System Management:
• Collaborate with payroll software vendors and external partners to maintain and improve payroll systems.
• Oversee the integration of payroll systems with HRMS and financial systems for seamless operations.
4. Stakeholder Management:
• Act as the primary point of contact for employee payroll queries and resolve issues promptly.
• Liaise with HR, Finance, and IT departments to ensure alignment in payroll processes.
5. Process Improvement and Reporting:
• Continuously evaluate and improve payroll processes to enhance efficiency and reduce errors.
• Generate and analyze payroll reports, including headcount, costs, and compliance metrics, to inform management decisions.
6. Team Leadership:
• Lead, mentor, and develop the payroll team to achieve operational excellence.
• Ensure adequate training and knowledge sharing within the team to adapt to regulatory and process changes.
Qualifications:
• Diploma or Bachelor’s degree (preferably in Human Resources, Accounting or equivalent)
• Minimum 15+ years of payroll experience in complex organizations
• A recognized Payroll Qualification/ certification would be advantageous
• Up to date knowledge of India Payroll compliances and statutory legislation of law of the land
• Experience handling large companies’ payroll (25K +)
• Good knowledge and experience and exposure to various payroll software packages (associated software awareness such as Accounting and HR would be advantageous)
• Experience in a broad range of payroll matters with experience of controlling or assisting to control payrolls and working with external payroll providers
• Experience in journal creation, analysis and reconciliation of payroll accounts
• Ability to carry out day-to-day responsibilities with minimal supervision
• Strong organizational, analytical, reasoning and reconciliation skills required
• Ability to solve problems of moderate scope and complexity by following established policies and procedures and also to contribute suggestions and solutions to complex issues
• Ability to maintain confidentiality and ensure solutions are consistent with department and organization objectives
• Excellent customer service and use of own initiative
• Knowledge of business desktop applications (specifically Microsoft Word, and Outlook) required with intermediate skills on Excel
• Fluent English (additional languages would be advantageous)
Job Description: India Payroll Lead (AGM/GM Level)
Position Title: India Payroll Lead (AGM/ GM Level)
Reports To: APAC Payroll Head
Location: Head Office - Shared Service (Mumbai)
Role Description
The India Payroll Lead oversees and manages payroll operations for all employees across India. The role is responsible for ensuring compliance with local regulations, maintaining accuracy in payroll processing, and enabling timely disbursement of salaries. This position plays a critical role in maintaining employee trust, managing statutory compliance, and continuously improving payroll processes.
Key Responsibilities
1. Payroll Operations Management:
2. Oversee the end-to-end payroll process for all employees in India, ensuring payroll is disbursed timely and accurately.
3. Ensure correct calculation of salaries, benefits, bonuses, overtime, and deductions.
4. Handle payroll adjustments related to terminations, new hires, and promotions.
5. Compliance and Regulatory Adherence:
6. Ensure compliance with all statutory regulations, including Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Tax Deduction at Source (TDS) and related reporting, generation of Form 16, and other applicable labor laws.
7. Stay current with changes in labor and tax laws and implement necessary updates in the payroll system.
8. Manage payroll and statutory compliance audits.
9. Vendor and System Management:
10. Collaborate with payroll software vendors and external partners to maintain and enhance payroll systems.
11. Oversee the integration of payroll systems with HRMS and financial systems to ensure seamless operations.
12. Stakeholder Management:
13. Serve as the main point of contact for employee payroll queries, resolving issues promptly.
14. Coordinate with HR, Finance, and IT departments to ensure payroll process alignment.
15. Process Improvement and Reporting:
16. Continuously evaluate and enhance payroll processes to improve efficiency and reduce errors.
17. Generate and analyze payroll reports, including metrics on headcount, costs, and compliance, to support management decision-making.
18. Team Leadership:
19. Lead, mentor, and develop the payroll team to achieve operational excellence.
20. Ensure the team receives adequate training and knowledge sharing to adapt to regulatory and process changes.
Qualifications
• Diploma or Bachelor’s degree, preferably in Human Resources, Accounting, or a related field.
• 15+ years of payroll experience in complex organizations.
• A recognized Payroll Qualification or certification is advantageous.
• Up-to-date knowledge of India payroll compliance and statutory legislation.
• Experience handling payroll for large companies (25,000+ employees).
• Strong experience with various payroll software packages; awareness of associated software like Accounting and HR systems is an advantage.
• Broad experience in payroll matters, including controlling or assisting in payroll management and working with external payroll providers.
• Experience in creating journals, analyzing, and reconciling payroll accounts.
• Ability to perform daily responsibilities with minimal supervision.
• Strong organizational, analytical, reasoning, and reconciliation skills.
• Ability to resolve problems of moderate scope and complexity by following established policies and procedures, and to contribute suggestions and solutions to complex issues.
• Ability to maintain confidentiality and ensure solutions align with department and organization objectives.
• Excellent customer service skills and use of own initiative.
• Knowledge of business desktop applications (especially Microsoft Word and Outlook) required, with intermediate skills in Excel.
• Fluent in English; additional languages are an advantage.
Responsibilities
Position Title: India Payroll Lead (AGM/ GM Level)
Reports To: APAC Payroll Head
Location: Head Office -Shared Service (Mumbai)
Role Description:
The India Payroll Lead is responsible for overseeing and managing the payroll operations for all employees across India, ensuring compliance with local regulations, accuracy in payroll processing, and timely disbursement. This role is pivotal in maintaining employee trust, managing statutory compliance, and driving process improvements within the payroll function.
Key Responsibilities:
1. Payroll Operations Management:
• Oversee the end-to-end payroll process for all employees in India, ensuring timely and accurate payroll disbursements.
• Ensure proper calculation of salaries, benefits, bonuses, overtime, and deductions.
• Handle payroll adjustments, including terminations, new hires, and promotions.
2. Compliance and Regulatory Adherence:
• Ensure adherence to all statutory regulations, including Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Tax Deduction at Source (TDS) including TDS reporting periodic returns, generation of Form 16, and other applicable labor laws.
• Stay updated on changes in labor and tax laws and implement them within the payroll system.
• Manage audits related to payroll and statutory compliances.
3. Vendor and System Management:
• Collaborate with payroll software vendors and external partners to maintain and improve payroll systems.
• Oversee the integration of payroll systems with HRMS and financial systems for seamless operations.
4. Stakeholder Management:
• Act as the primary point of contact for employee payroll queries and resolve issues promptly.
• Liaise with HR, Finance, and IT departments to ensure alignment in payroll processes.
5. Process Improvement and Reporting:
• Continuously evaluate and improve payroll processes to enhance efficiency and reduce errors.
• Generate and analyze payroll reports, including headcount, costs, and compliance metrics, to inform management decisions.
6. Team Leadership:
• Lead, mentor, and develop the payroll team to achieve operational excellence.
• Ensure adequate training and knowledge sharing within the team to adapt to regulatory and process changes.
Qualifications:
• Diploma or Bachelor’s degree (preferably in Human Resources, Accounting or equivalent)
• Minimum 15+ years of payroll experience in complex organizations
• A recognized Payroll Qualification/ certification would be advantageous
• Up to date knowledge of India Payroll compliances and statutory legislation of law of the land
• Experience handling large companies’ payroll (25K +)
• Good knowledge and experience and exposure to various payroll software packages (associated software awareness such as Accounting and HR would be advantageous)
• Experience in a broad range of payroll matters with experience of controlling or assisting to control payrolls and working with external payroll providers
• Experience in journal creation, analysis and reconciliation of payroll accounts
• Ability to carry out day-to-day responsibilities with minimal supervision
• Strong organizational, analytical, reasoning and reconciliation skills required
• Ability to solve problems of moderate scope and complexity by following established policies and procedures and also to contribute suggestions and solutions to complex issues
• Ability to maintain confidentiality and ensure solutions are consistent with department and organization objectives
• Excellent customer service and use of own initiative
• Knowledge of business desktop applications (specifically Microsoft Word, and Outlook) required with intermediate skills on Excel
• Fluent English (additional languages would be advantageous)
Job Description: India Payroll Lead (AGM/GM Level)
Position Title: India Payroll Lead (AGM/ GM Level)
Reports To: APAC Payroll Head
Location: Head Office - Shared Service (Mumbai)
Role Description
The India Payroll Lead oversees and manages payroll operations for all employees across India. The role is responsible for ensuring compliance with local regulations, maintaining accuracy in payroll processing, and enabling timely disbursement of salaries. This position plays a critical role in maintaining employee trust, managing statutory compliance, and continuously improving payroll processes.
Key Responsibilities
1. Payroll Operations Management:
2. Oversee the end-to-end payroll process for all employees in India, ensuring payroll is disbursed timely and accurately.
3. Ensure correct calculation of salaries, benefits, bonuses, overtime, and deductions.
4. Handle payroll adjustments related to terminations, new hires, and promotions.
5. Compliance and Regulatory Adherence:
6. Ensure compliance with all statutory regulations, including Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Tax Deduction at Source (TDS) and related reporting, generation of Form 16, and other applicable labor laws.
7. Stay current with changes in labor and tax laws and implement necessary updates in the payroll system.
8. Manage payroll and statutory compliance audits.
9. Vendor and System Management:
10. Collaborate with payroll software vendors and external partners to maintain and enhance payroll systems.
11. Oversee the integration of payroll systems with HRMS and financial systems to ensure seamless operations.
12. Stakeholder Management:
13. Serve as the main point of contact for employee payroll queries, resolving issues promptly.
14. Coordinate with HR, Finance, and IT departments to ensure payroll process alignment.
15. Process Improvement and Reporting:
16. Continuously evaluate and enhance payroll processes to improve efficiency and reduce errors.
17. Generate and analyze payroll reports, including metrics on headcount, costs, and compliance, to support management decision-making.
18. Team Leadership:
19. Lead, mentor, and develop the payroll team to achieve operational excellence.
20. Ensure the team receives adequate training and knowledge sharing to adapt to regulatory and process changes.
Qualifications
• Diploma or Bachelor’s degree, preferably in Human Resources, Accounting, or a related field.
• 15+ years of payroll experience in complex organizations.
• A recognized Payroll Qualification or certification is advantageous.
• Up-to-date knowledge of India payroll compliance and statutory legislation.
• Experience handling payroll for large companies (25,000+ employees).
• Strong experience with various payroll software packages; awareness of associated software like Accounting and HR systems is an advantage.
• Broad experience in payroll matters, including controlling or assisting in payroll management and working with external payroll providers.
• Experience in creating journals, analyzing, and reconciling payroll accounts.
• Ability to perform daily responsibilities with minimal supervision.
• Strong organizational, analytical, reasoning, and reconciliation skills.
• Ability to resolve problems of moderate scope and complexity by following established policies and procedures, and to contribute suggestions and solutions to complex issues.
• Ability to maintain confidentiality and ensure solutions align with department and organization objectives.
• Excellent customer service skills and use of own initiative.
• Knowledge of business desktop applications (especially Microsoft Word and Outlook) required, with intermediate skills in Excel.
• Fluent in English; additional languages are an advantage.
Salary : Rs. 1,75,000.0 - Rs. 2,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will create tailored software solutions by designing, coding, and improving various components within systems or applications. You will engage in collaborative environments that emphasize agile methodologies and modern frameworks to deliver scalable and efficient solutions. The role requires adaptability and a focus on continuous enhancement of software to support evolving organizational goals. Key skills include proficiency in SAP Ariba and experience in customizing and integrating its modules.
Responsibilities
As a Custom Software Engineer, you will create tailored software solutions by designing, coding, and improving various components within systems or applications. You will engage in collaborative environments that emphasize agile methodologies and modern frameworks to deliver scalable and efficient solutions. The role requires adaptability and a focus on continuous enhancement of software to support evolving organizational goals. Key skills include proficiency in SAP Ariba and experience in customizing and integrating its modules.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate attention to detail and effective communication skills.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate attention to detail and effective communication skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role involves managing datacenter operations, including planning and executing activities such as cabling and rack installation. The candidate will ensure that all SLA metrics are met and maintain the datacenter CMDB. Key responsibilities include coordinating with service providers, managing equipment commissioning and decommissioning, and implementing service improvement plans. Candidates should have 1-3 years of experience in datacenter operations and familiarity with ITSM and various ISO standards.
Responsibilities
The role involves managing datacenter operations, including planning and executing activities such as cabling and rack installation. The candidate will ensure that all SLA metrics are met and maintain the datacenter CMDB. Key responsibilities include coordinating with service providers, managing equipment commissioning and decommissioning, and implementing service improvement plans. Candidates should have 1-3 years of experience in datacenter operations and familiarity with ITSM and various ISO standards.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP L1 Support Analyst – SD / MM / FISAP L1 Support Analyst – SD / MM / FI
Summary
We are looking for a proactive and detail-oriented SAP L1 Support Analyst to provide firstlevel support for SAP users across the Sales & Distribution (SD), Materials Management
(MM), and Financial Accounting (FI) modules. The candidate will be responsible for
handling user queries, resolving basic issues, monitoring tickets, escalating unresolved
problems to L2/L3 teams, and ensuring smooth day-to-day SAP operations.
This role requires strong communication skills, basic SAP functional knowledge, and the
ability to support end users in a fast-paced business environment.
Key Responsibilities
• Provide Level 1 support for SAP SD, MM, and FI related incidents and service
requests.
• Act as the first point of contact for SAP end users via phone, email, or ticketing
system.
• Log, categorize, prioritize, and track support tickets in the ITSM/ticketing tool.
• Resolve routine and repetitive SAP issues based on SOPs, knowledge base articles,
and standard solutions.
• Support users in transaction-related issues, master data requests, basic reporting
issues, and process clarifications.
• Escalate unresolved or complex issues to L2/L3 support teams within defined
SLAs.
• Monitor ticket queues and ensure timely updates and closure of incidents.
• Follow up with business users to confirm issue resolution and user satisfaction.
• Assist in user access support, password-related issues, and coordination with
BASIS/security teams where needed.
• Maintain documentation of recurring issues, resolutions, and FAQs.
• Support daily business operations by identifying critical issues and ensuring proper
communication to stakeholders.
• Participate in shift support / weekend support / on-call support if required.
• Coordinate with cross-functional teams for issue resolution and service continuity.
Module-Specific Support Areas
SAP SD
• Sales order creation and processing issues
• Customer master-related basic support
• Delivery, billing, pricing, and shipment issue triage
• Output determination/basic document flow checks
• Sales-related transaction support
• Integration basic knowledge
Responsibilities
SAP L1 Support Analyst – SD / MM / FI
Summary
We are looking for a proactive and detail-oriented SAP L1 Support Analyst to provide firstlevel support for SAP users across the Sales & Distribution (SD), Materials Management
(MM), and Financial Accounting (FI) modules. The candidate will be responsible for
handling user queries, resolving basic issues, monitoring tickets, escalating unresolved
problems to L2/L3 teams, and ensuring smooth day-to-day SAP operations.
This role requires strong communication skills, basic SAP functional knowledge, and the
ability to support end users in a fast-paced business environment.
Key Responsibilities
• Provide Level 1 support for SAP SD, MM, and FI related incidents and service
requests.
• Act as the first point of contact for SAP end users via phone, email, or ticketing
system.
• Log, categorize, prioritize, and track support tickets in the ITSM/ticketing tool.
• Resolve routine and repetitive SAP issues based on SOPs, knowledge base articles,
and standard solutions.
• Support users in transaction-related issues, master data requests, basic reporting
issues, and process clarifications.
• Escalate unresolved or complex issues to L2/L3 support teams within defined
SLAs.
• Monitor ticket queues and ensure timely updates and closure of incidents.
• Follow up with business users to confirm issue resolution and user satisfaction.
• Assist in user access support, password-related issues, and coordination with
BASIS/security teams where needed.
• Maintain documentation of recurring issues, resolutions, and FAQs.
• Support daily business operations by identifying critical issues and ensuring proper
communication to stakeholders.
• Participate in shift support / weekend support / on-call support if required.
• Coordinate with cross-functional teams for issue resolution and service continuity.
Module-Specific Support Areas
SAP SD
• Sales order creation and processing issues
• Customer master-related basic support
• Delivery, billing, pricing, and shipment issue triage
• Output determination/basic document flow checks
• Sales-related transaction support
• Integration basic knowledge
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
