The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate attention to detail and effective communication skills.
Responsibilities
The IT Customer Service Representative will manage delivery for IT production systems and services, focusing on incident, issue, and outage management. Key responsibilities include driving restoration efforts, building knowledge within the team, and participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required. Candidates should demonstrate attention to detail and effective communication skills.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The role involves managing datacenter operations, including planning and executing activities such as cabling and rack installation. The candidate will ensure that all SLA metrics are met and maintain the datacenter CMDB. Key responsibilities include coordinating with service providers, managing equipment commissioning and decommissioning, and implementing service improvement plans. Candidates should have 1-3 years of experience in datacenter operations and familiarity with ITSM and various ISO standards.
Responsibilities
The role involves managing datacenter operations, including planning and executing activities such as cabling and rack installation. The candidate will ensure that all SLA metrics are met and maintain the datacenter CMDB. Key responsibilities include coordinating with service providers, managing equipment commissioning and decommissioning, and implementing service improvement plans. Candidates should have 1-3 years of experience in datacenter operations and familiarity with ITSM and various ISO standards.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
SAP L1 Support Analyst – SD / MM / FISAP L1 Support Analyst – SD / MM / FI
Summary
We are looking for a proactive and detail-oriented SAP L1 Support Analyst to provide firstlevel support for SAP users across the Sales & Distribution (SD), Materials Management
(MM), and Financial Accounting (FI) modules. The candidate will be responsible for
handling user queries, resolving basic issues, monitoring tickets, escalating unresolved
problems to L2/L3 teams, and ensuring smooth day-to-day SAP operations.
This role requires strong communication skills, basic SAP functional knowledge, and the
ability to support end users in a fast-paced business environment.
Key Responsibilities
• Provide Level 1 support for SAP SD, MM, and FI related incidents and service
requests.
• Act as the first point of contact for SAP end users via phone, email, or ticketing
system.
• Log, categorize, prioritize, and track support tickets in the ITSM/ticketing tool.
• Resolve routine and repetitive SAP issues based on SOPs, knowledge base articles,
and standard solutions.
• Support users in transaction-related issues, master data requests, basic reporting
issues, and process clarifications.
• Escalate unresolved or complex issues to L2/L3 support teams within defined
SLAs.
• Monitor ticket queues and ensure timely updates and closure of incidents.
• Follow up with business users to confirm issue resolution and user satisfaction.
• Assist in user access support, password-related issues, and coordination with
BASIS/security teams where needed.
• Maintain documentation of recurring issues, resolutions, and FAQs.
• Support daily business operations by identifying critical issues and ensuring proper
communication to stakeholders.
• Participate in shift support / weekend support / on-call support if required.
• Coordinate with cross-functional teams for issue resolution and service continuity.
Module-Specific Support Areas
SAP SD
• Sales order creation and processing issues
• Customer master-related basic support
• Delivery, billing, pricing, and shipment issue triage
• Output determination/basic document flow checks
• Sales-related transaction support
• Integration basic knowledge
Responsibilities
SAP L1 Support Analyst – SD / MM / FI
Summary
We are looking for a proactive and detail-oriented SAP L1 Support Analyst to provide firstlevel support for SAP users across the Sales & Distribution (SD), Materials Management
(MM), and Financial Accounting (FI) modules. The candidate will be responsible for
handling user queries, resolving basic issues, monitoring tickets, escalating unresolved
problems to L2/L3 teams, and ensuring smooth day-to-day SAP operations.
This role requires strong communication skills, basic SAP functional knowledge, and the
ability to support end users in a fast-paced business environment.
Key Responsibilities
• Provide Level 1 support for SAP SD, MM, and FI related incidents and service
requests.
• Act as the first point of contact for SAP end users via phone, email, or ticketing
system.
• Log, categorize, prioritize, and track support tickets in the ITSM/ticketing tool.
• Resolve routine and repetitive SAP issues based on SOPs, knowledge base articles,
and standard solutions.
• Support users in transaction-related issues, master data requests, basic reporting
issues, and process clarifications.
• Escalate unresolved or complex issues to L2/L3 support teams within defined
SLAs.
• Monitor ticket queues and ensure timely updates and closure of incidents.
• Follow up with business users to confirm issue resolution and user satisfaction.
• Assist in user access support, password-related issues, and coordination with
BASIS/security teams where needed.
• Maintain documentation of recurring issues, resolutions, and FAQs.
• Support daily business operations by identifying critical issues and ensuring proper
communication to stakeholders.
• Participate in shift support / weekend support / on-call support if required.
• Coordinate with cross-functional teams for issue resolution and service continuity.
Module-Specific Support Areas
SAP SD
• Sales order creation and processing issues
• Customer master-related basic support
• Delivery, billing, pricing, and shipment issue triage
• Output determination/basic document flow checks
• Sales-related transaction support
• Integration basic knowledge
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Strong hands-on experience with IBM ACE v12.x / ACE v13.x
Good understanding on integration patterns, messaging models and Data exchanges across SAP and Non SAP Systems.
Proficiency in integration development and configuration using Toolkit.
Experience in handling business logics using ESQL, Java, XSLT
Knowledge on XML, JSON, SOAP, EDI and other message formats
Worked with HTTPS, MQ, SFTP, REST and SOAP APIs,. and other integration protocols.
Perform debugging, and performance tuning of flows
Familiarity with Oracle databases
Understanding GxP and SoX controls
Oversee incident, problem, change, and release management, applying ITIL best practices.
Own Problem Management and Root Cause Analysis of Critical and Recurring incidents
Knowledge on IBM DataPower.
Responsibilities
Strong hands-on experience with IBM ACE v12.x / ACE v13.x
Good understanding on integration patterns, messaging models and Data exchanges across SAP and Non SAP Systems.
Proficiency in integration development and configuration using Toolkit.
Experience in handling business logics using ESQL, Java, XSLT
Knowledge on XML, JSON, SOAP, EDI and other message formats
Worked with HTTPS, MQ, SFTP, REST and SOAP APIs,. and other integration protocols.
Perform debugging, and performance tuning of flows
Familiarity with Oracle databases
Understanding GxP and SoX controls
Oversee incident, problem, change, and release management, applying ITIL best practices.
Own Problem Management and Root Cause Analysis of Critical and Recurring incidents
Knowledge on IBM DataPower.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :246259Y26 - IBM ACE Developer - Pune, Hyd - EAIS
Develop responsive email templates using HTML, CSS, and Handlebars.js for dynamic data rendering.
Create and manage SMS, IVR, and RCS templates using internal tools and Amazon Pinpoint.
Ensure cross-client compatibility by testing emails using tools like Email on Acid.
Convert designs from Figma into templates (as per project requirements).
Manage work via Jira, track defects in Octane, and maintain documentation.
Collaborate with teams effectively, demonstrating strong communication and problem-solving skills
Responsibilities
Develop responsive email templates using HTML, CSS, and Handlebars.js for dynamic data rendering.
Create and manage SMS, IVR, and RCS templates using internal tools and Amazon Pinpoint.
Ensure cross-client compatibility by testing emails using tools like Email on Acid.
Convert designs from Figma into templates (as per project requirements).
Manage work via Jira, track defects in Octane, and maintain documentation.
Collaborate with teams effectively, demonstrating strong communication and problem-solving skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Sr. Data Engineer role requires 5-8 years of total experience with a minimum of 5 years in the Data Engineering space, focusing on Scala, Spark, Pyspark, Azure Synapse, and Data Lake. The engineer will design scalable Azure data architectures, develop and manage data models, and ensure performance and security by optimizing jobs and monitoring pipelines. Candidates should have strong problem-solving skills and the ability to mentor others while collaborating with stakeholders.
Responsibilities
The Sr. Data Engineer role requires 5-8 years of total experience with a minimum of 5 years in the Data Engineering space, focusing on Scala, Spark, Pyspark, Azure Synapse, and Data Lake. The engineer will design scalable Azure data architectures, develop and manage data models, and ensure performance and security by optimizing jobs and monitoring pipelines. Candidates should have strong problem-solving skills and the ability to mentor others while collaborating with stakeholders.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Database Administrator, you will engage in the design, implementation, and maintenance of databases. Your role involves installing database management systems, developing procedures for daily maintenance, and resolving issues. You will work collaboratively with team members to ensure optimal database performance and reliability. Candidates should have a minimum of 3 years of experience in Oracle Database Administration and a strong understanding of database design principles.
Responsibilities
As a Database Administrator, you will engage in the design, implementation, and maintenance of databases. Your role involves installing database management systems, developing procedures for daily maintenance, and resolving issues. You will work collaboratively with team members to ensure optimal database performance and reliability. Candidates should have a minimum of 3 years of experience in Oracle Database Administration and a strong understanding of database design principles.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Java Full Stack Developer will be responsible for designing and implementing back-end services while collaborating with front-end developers. The role requires a strong background in developing scalable and high-performance web applications using Spring Boot. Candidates should have a minimum of 8 years of experience in this field.
Responsibilities
The Java Full Stack Developer will be responsible for designing and implementing back-end services while collaborating with front-end developers. The role requires a strong background in developing scalable and high-performance web applications using Spring Boot. Candidates should have a minimum of 8 years of experience in this field.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
