Position Summary
We are looking for experienced ServiceNow Administrators (L2) to support enterprise ServiceNow platform operations in a 24×7 managed services environment. The role focuses on incident resolution, request management, basic platform administration, deployments, monitoring, and ensuring stable operation across DEV, INT, UAT, and PROD environments.
L2 ServiceNow Administrator Responsibilities (24×7 Operational Support)
1. Incident, Request & Problem Management
Provide 24×7 support coverage for ServiceNow incidents and service requests.
Handle L2 incidents across ITSM, CMDB, Cybersecurity and related modules.
Perform initial analysis, log review, and issue reproduction.
Resolve standard and known issues within SLA.
Escalate complex issues with proper documentation and diagnostics.
Support P1/P2 bridge calls during critical incidents.
2. Basic Administration & Configuration
Perform routine platform configuration tasks:
Forms, fields, UI policies
Flow Designer / workflow updates (basic level)
SLAs, notifications, assignment groups
User and role management
Support catalog item updates and minor enhancements.
Assist in basic troubleshooting of configuration-related issues.
3. Deployment Support
Execute deployments across:
DEV INT UAT environments
Follow standard change management and release processes.
Validate deployments and perform basic smoke testing.
Maintain update set tracking and deployment logs.
4. Platform Monitoring & Maintenance
Monitor platform health dashboards and system performance.
Track scheduled jobs, system alerts, and instance issues.
Support instance scan findings and basic remediation tasks.
Assist during outages and operational incidents.
5. Documentation & Reporting
Maintain SOPs, runbooks, and troubleshooting guides.
Document incident resolutions and recurring issues.
Provide weekly/monthly operational reports and metrics.
Maintain configuration and deployment records.
Key Requirements
Experience in ServiceNow ITSM support (mandatory)
Understanding of ServiceNow modules (ITSM, CMDB, etc.)
Ability to work in 24×7 rotational shifts
Strong incident management and troubleshooting skills
Basic knowledge of workflows and platform configuration
Experience in deployment support and change management
Responsibilities
Position Summary
We are looking for experienced ServiceNow Administrators (L2) to support enterprise ServiceNow platform operations in a 24×7 managed services environment. The role focuses on incident resolution, request management, basic platform administration, deployments, monitoring, and ensuring stable operation across DEV, INT, UAT, and PROD environments.
L2 ServiceNow Administrator Responsibilities (24×7 Operational Support)
1. Incident, Request & Problem Management
Provide 24×7 support coverage for ServiceNow incidents and service requests.
Handle L2 incidents across ITSM, CMDB, Cybersecurity and related modules.
Perform initial analysis, log review, and issue reproduction.
Resolve standard and known issues within SLA.
Escalate complex issues with proper documentation and diagnostics.
Support P1/P2 bridge calls during critical incidents.
2. Basic Administration & Configuration
Perform routine platform configuration tasks:
Forms, fields, UI policies
Flow Designer / workflow updates (basic level)
SLAs, notifications, assignment groups
User and role management
Support catalog item updates and minor enhancements.
Assist in basic troubleshooting of configuration-related issues.
3. Deployment Support
Execute deployments across:
DEV INT UAT environments
Follow standard change management and release processes.
Validate deployments and perform basic smoke testing.
Maintain update set tracking and deployment logs.
4. Platform Monitoring & Maintenance
Monitor platform health dashboards and system performance.
Track scheduled jobs, system alerts, and instance issues.
Support instance scan findings and basic remediation tasks.
Assist during outages and operational incidents.
5. Documentation & Reporting
Maintain SOPs, runbooks, and troubleshooting guides.
Document incident resolutions and recurring issues.
Provide weekly/monthly operational reports and metrics.
Maintain configuration and deployment records.
Key Requirements
Experience in ServiceNow ITSM support (mandatory)
Understanding of ServiceNow modules (ITSM, CMDB, etc.)
Ability to work in 24×7 rotational shifts
Strong incident management and troubleshooting skills
Basic knowledge of workflows and platform configuration
Experience in deployment support and change management
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
OT/IoT Security
Role Descriptions: Support the DT Leader in delivering ITOT security high-priority projects Coordinate with facility maintenance| EHS| quality| and operations teams on Secure Shop Connection projects Provide Internal Audit| External Audit and Integrations Support Conduct OTIT asset discovery| record management| and ongoing maintenance (OT new device addition| change configuration| removal of asset) Liaise with third-party suppliers for asset inventory data Build and maintain policy and site operating procedures documentation to demonstrate compliance with ITOT controls Identify| document| and manage IDFMDF infrastructure at sites Oversee hardware procurement processes Support shop floor asset connectivity to the network Perform malware scanning as per SOPpolicies and work with GE Aerospace Cybersecurity to remediate infections on OT devices Install and manage Nozomi network taps Configure and deploy ITOT network infrastructure (e.g.| switch installations) in alignment with GE-approved design standards Implement removable media controls| particularly for third-party suppliers Develop recovery and backup solutions with suppliers of critical OT infrastructure Schedule and execute annual OTIT device scanning Patch management for vendor provided PCs Vulnerabilities and incident management
Essential Skills: Support the DT Leader in delivering ITOT security high-priority projects Coordinate with facility maintenance| EHS| quality| and operations teams on Secure Shop Connection projects Provide Internal Audit| External Audit and Integrations Support Conduct OTIT asset discovery| record management| and ongoing maintenance (OT new device addition| change configuration| removal of asset) Liaise with third-party suppliers for asset inventory data Build and maintain policy and site operating procedures documentation to demonstrate compliance with ITOT controls Identify| document| and manage IDFMDF infrastructure at sites Oversee hardware procurement processes Support shop floor asset connectivity to the network Perform malware scanning as per SOPpolicies and work with GE Aerospace Cybersecurity to remediate infections on OT devices Install and manage Nozomi network taps Configure and deploy ITOT network infrastructure (e.g.| switch installations) in alignment with GE-approved design standards Implement removable media controls| particularly for third-party suppliers Develop recovery and backup solutions with suppliers of critical OT infrastructure Schedule and execute annual OTIT device scanning Patch management for vendor provided PCs Vulnerabilities and incident management
Responsibilities
Role Descriptions: Support the DT Leader in delivering ITOT security high-priority projects Coordinate with facility maintenance| EHS| quality| and operations teams on Secure Shop Connection projects Provide Internal Audit| External Audit and Integrations Support Conduct OTIT asset discovery| record management| and ongoing maintenance (OT new device addition| change configuration| removal of asset) Liaise with third-party suppliers for asset inventory data Build and maintain policy and site operating procedures documentation to demonstrate compliance with ITOT controls Identify| document| and manage IDFMDF infrastructure at sites Oversee hardware procurement processes Support shop floor asset connectivity to the network Perform malware scanning as per SOPpolicies and work with GE Aerospace Cybersecurity to remediate infections on OT devices Install and manage Nozomi network taps Configure and deploy ITOT network infrastructure (e.g.| switch installations) in alignment with GE-approved design standards Implement removable media controls| particularly for third-party suppliers Develop recovery and backup solutions with suppliers of critical OT infrastructure Schedule and execute annual OTIT device scanning Patch management for vendor provided PCs Vulnerabilities and incident management
Essential Skills: Support the DT Leader in delivering ITOT security high-priority projects Coordinate with facility maintenance| EHS| quality| and operations teams on Secure Shop Connection projects Provide Internal Audit| External Audit and Integrations Support Conduct OTIT asset discovery| record management| and ongoing maintenance (OT new device addition| change configuration| removal of asset) Liaise with third-party suppliers for asset inventory data Build and maintain policy and site operating procedures documentation to demonstrate compliance with ITOT controls Identify| document| and manage IDFMDF infrastructure at sites Oversee hardware procurement processes Support shop floor asset connectivity to the network Perform malware scanning as per SOPpolicies and work with GE Aerospace Cybersecurity to remediate infections on OT devices Install and manage Nozomi network taps Configure and deploy ITOT network infrastructure (e.g.| switch installations) in alignment with GE-approved design standards Implement removable media controls| particularly for third-party suppliers Develop recovery and backup solutions with suppliers of critical OT infrastructure Schedule and execute annual OTIT device scanning Patch management for vendor provided PCs Vulnerabilities and incident management
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. A typical day involves engaging with customers to understand their needs, troubleshooting issues, and ensuring that solutions are delivered effectively. You will collaborate with team members to enhance service delivery and contribute to a positive customer experience, all while maintaining a focus on quality and efficiency in your interactions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of training materials and documentation to support team knowledge sharing.- Monitor customer feedback and suggest improvements to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Informatica PowerCenter.- Good To Have Skills: Experience with Linux Operations, Microsoft SQL Server.- Strong analytical skills to assess customer issues and provide effective solutions.- Familiarity with data integration processes and ETL methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Informatica PowerCenter.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. A typical day involves engaging with customers to understand their needs, troubleshooting issues, and ensuring that solutions are delivered effectively. You will collaborate with team members to enhance service delivery and contribute to a positive customer experience, all while maintaining a focus on quality and efficiency in your interactions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development of training materials and documentation to support team knowledge sharing.- Monitor customer feedback and suggest improvements to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Informatica PowerCenter.- Good To Have Skills: Experience with Linux Operations, Microsoft SQL Server.- Strong analytical skills to assess customer issues and provide effective solutions.- Familiarity with data integration processes and ETL methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Informatica PowerCenter.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Avaya Aura~IT IS_CNS_Voice Network_Cisco
2. System Administration
• Manage users, extensions, hunt groups, and call routing
• Monitor system performance and capacity
• Perform system backups and maintenance activities
• Manage dial plans and call flows
________________________________________
3. Troubleshooting & Support
• Diagnose and resolve issues related to:
o Call drops, latency, jitter, voice quality
o SIP trunk failures and signaling problems
o Endpoint registration issues
• Provide Level 2 / Level 3 technical support
• Coordinate with vendors or carriers for issue resolution
________________________________________
4. Network & Integration
• Integrate Avaya systems with:
o IP networks (LAN/WAN)
o SIP trunk providers
o CRM/CTI applications
• Apply QoS (Quality of Service) for voice traffic
• Work with firewall/NAT configurations for VoIP
________________________________________
5. Monitoring & Reporting
• Monitor system health using Avaya tools
• Generate reports for call volumes and system utilization
• Ensure SLA compliance and uptime
________________________________________
6. Security & Compliance
• Implement secure configurations (TLS, SRTP)
• Ensure compliance with organizational policies
• Conduct regular audits and patch updates
________________________________________
7. Documentation
• Maintain system documentation, architecture diagrams, and SOPs
• Update change management records
Responsibilities
2. System Administration
• Manage users, extensions, hunt groups, and call routing
• Monitor system performance and capacity
• Perform system backups and maintenance activities
• Manage dial plans and call flows
________________________________________
3. Troubleshooting & Support
• Diagnose and resolve issues related to:
o Call drops, latency, jitter, voice quality
o SIP trunk failures and signaling problems
o Endpoint registration issues
• Provide Level 2 / Level 3 technical support
• Coordinate with vendors or carriers for issue resolution
________________________________________
4. Network & Integration
• Integrate Avaya systems with:
o IP networks (LAN/WAN)
o SIP trunk providers
o CRM/CTI applications
• Apply QoS (Quality of Service) for voice traffic
• Work with firewall/NAT configurations for VoIP
________________________________________
5. Monitoring & Reporting
• Monitor system health using Avaya tools
• Generate reports for call volumes and system utilization
• Ensure SLA compliance and uptime
________________________________________
6. Security & Compliance
• Implement secure configurations (TLS, SRTP)
• Ensure compliance with organizational policies
• Conduct regular audits and patch updates
________________________________________
7. Documentation
• Maintain system documentation, architecture diagrams, and SOPs
• Update change management records
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Deliver end to end insurance claims processing services. Develop and deliver business solutions to improve insurance claims process.
Required graduate freshers who have good communication skills, ready wok in night shift, WFO,
Please do not line up candidates who are waiting for results or from Science / BSC background.
Responsibilities
Job Description: Deliver end to end insurance claims processing services. Develop and deliver business solutions to improve insurance claims process.
Required graduate freshers who have good communication skills, ready wok in night shift, WFO,
Please do not line up candidates who are waiting for results or from Science / BSC background.
Salary : Rs. 2,07,600.0 - Rs. 2,53,200.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
