Job Title: Sr. Associate-Sales & Retention (Phone/Chat)
Job Description"This entry-level role will deliver retention & sales alongwith customer service for SaaS based products.
Associates will focus on resolving simple high-volume queries, guiding customers on account and licensing basics, and providing prompt, empathetic support.Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.
The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.
Contribute to a team environment while adhering to service-level agreements for Phone/Chat cases.
Demonstrates effective, clear, and professional written and oral communication.
Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions."
Would Report To: Subject Matter Expert /Team Manager
Hierarchy Level: L2
SOW Reference:
REQUIRED ATTRIBUTES ELABORATION OF MINIMUM REQUIREMENTS CATEGORY PASSING RATE EVALUATION MECHANISM
Qualifications High School Diploma or Equivalent and above Hireable
Language proficiency Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework.
Experience 1-3 years in sales or customer support roles, preferably in digital or SaaS environments Hireable 1 to 3ys Exp.
Address basic queries on plans, billing, usage, and account access. Hireable SD evaluation
Guide customers on seat management and navigating the Admin Console and support resources. Hireable SD evaluation
Showcase Express and Firefly for everyday tasks like school projects and SMB content creation. Hireable SD evaluation
Log interactions accurately in CRM and escalate cases beyond scope per defined processes. Hireable SD evaluation
Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention. Hireable SD evaluation
Engage customers via chat/call using tools and scripts; route complex issues to the next support tier. Hireable SD evaluation
Basic user-level familiarity with Operating Systems (Windows) Hireable SD evaluation
Knowledge and ability to navigate different internal browsers/tools Trainable SD evaluation
Responsible for ensuring that data classification guidelines are followed and required controls are provided as required Hireable SD evaluation
Should have familiarity with anti-virus measures and such software is being maintained with regular automated updates. Trainable SD evaluation
Knowledge on data classification guidelines Trainable SD evaluation
BGV Check As per sutherland
Drug Test NA
Work Shift/Schedule 24*7 - Rotational Shift - Mostly Night Shift
Work Setup Work from Office
Responsibilities
As discussed , please find the job description for the role along with additional details below:
Minimum Experience: 1 year
Role: International BPO - Sales
Profile: Blended (Voice/Chat)
Education: Minimum HSC
CTC: Up to 5.5 LPA (based on last drawn CTC)
Retention Bonus: ₹1 lakh (with applicable clause)
Candidate Profile Expectation:
Candidates should have excellent communication skills and prior experience in an international BPO setup (voice or chat) with a strong sales background.
Sharing the commercials for the project :
Slab
1-3 30000
4 - 5 35000
6-8 40000
9-15 45000
16+ 50000
Additional Bonus Payout : –
Joiners Bonus
5 To 10 30K
11 To 15 60K
16+ 100K
Below clauses have to be adhered for all applicants interested in applying for the openings.
- Above payouts will be paid as per standard policy only for the specific dates mentioned here.
- Adobe specifically will not have a falling slab.
- Do not mention Sutherland clients name in any of the job postings.
- Payout will be month wise and program wise. We will not be clubbing it with any other department.
- Please make sure your candidates are registered on Smart Recruiter failing to register will result in non-payment.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
PFA, New CWR Product owner healthcare JD for your reference and please share strong profile at earliest.
Location – Pan India.
JD Title Experience Range
Technology Product Manager 2–3+ years
Senior Technology Product Manager 3–6 years
Lead Technology Product Manager 6–10+ years
Please find the below JD – PM role and need more profiles.(7 years to 12 years)
3 UHG Agile/Project Manager Agile project manager 32$ Immediate Agile project manager skill set
Responsibilities
PFA, New CWR Product owner healthcare JD for your reference and please share strong profile at earliest.
Location – Pan India.
JD Title Experience Range
Technology Product Manager 2–3+ years
Senior Technology Product Manager 3–6 years
Lead Technology Product Manager 6–10+ years
Please find the below JD – PM role and need more profiles.(7 years to 12 years)
3 UHG Agile/Project Manager Agile project manager 32$ Immediate Agile project manager skill set
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description: Educational Qualification:
Any graduate may apply. Pharmacists are preferred.
Candidates currently enrolled in any academic program or pursuing Masters are not eligible.
Educational backgrounds not aligned with the role (e.g., IT, Engineering, or unrelated technical streams) may not be considered.
Shift and Work Location:
This role involves night shift work between shift start from 5:30 PM to 9:00 PM IST and shift end from 3:00 AM to 6:30 AM IST, with a 5‑day workweek and 2 rotational consecutive weekly offs. (No morning shift, no rotational shift).
Requirement is for work‑from‑office, hybrid will be allowed based on business requirements.
Work Commitment:
Candidates should be open to work on overtime during weekday or weekend, may include holidays, as per business needs and under Accenture defined policies.
Transport Eligibility:
Candidates must reside within company‑defined transport serviceable limits.
Language Proficiency:
Proficiency in reading, writing, and understanding standard English is required.
Responsibilities
Job Description: Educational Qualification:
Any graduate may apply. Pharmacists are preferred.
Candidates currently enrolled in any academic program or pursuing Masters are not eligible.
Educational backgrounds not aligned with the role (e.g., IT, Engineering, or unrelated technical streams) may not be considered.
Shift and Work Location:
This role involves night shift work between shift start from 5:30 PM to 9:00 PM IST and shift end from 3:00 AM to 6:30 AM IST, with a 5‑day workweek and 2 rotational consecutive weekly offs. (No morning shift, no rotational shift).
Requirement is for work‑from‑office, hybrid will be allowed based on business requirements.
Work Commitment:
Candidates should be open to work on overtime during weekday or weekend, may include holidays, as per business needs and under Accenture defined policies.
Transport Eligibility:
Candidates must reside within company‑defined transport serviceable limits.
Language Proficiency:
Proficiency in reading, writing, and understanding standard English is required.
Salary : Rs. 2,07,600.0 - Rs. 2,53,200.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
internal audit
The role involves executing key activities across Internal Audit, IFC Testing, Data Analytics, Report Preparation, and Client Relationship Management to support effective governance and risk management within the organization. The professional is responsible for conducting Internal Audits by evaluating end?to?end business processes, assessing the design and effectiveness of internal controls, identifying control gaps, and recommending practical solutions to enhance operational efficiency and compliance. This includes planning audit procedures, performing detailed testing, documenting results, and ensuring alignment with regulatory and organizational standards. In addition, the role requires performing IFC (Internal Financial Controls) testing, including walkthroughs, design assessments, and operating effectiveness testing. The individual must ensure controls are implemented appropriately, identify deviations, and evaluate their impact on financial reporting accuracy and internal control reliability.
Responsibilities
The role involves executing key activities across Internal Audit, IFC Testing, Data Analytics, Report Preparation, and Client Relationship Management to support effective governance and risk management within the organization. The professional is responsible for conducting Internal Audits by evaluating end?to?end business processes, assessing the design and effectiveness of internal controls, identifying control gaps, and recommending practical solutions to enhance operational efficiency and compliance. This includes planning audit procedures, performing detailed testing, documenting results, and ensuring alignment with regulatory and organizational standards. In addition, the role requires performing IFC (Internal Financial Controls) testing, including walkthroughs, design assessments, and operating effectiveness testing. The individual must ensure controls are implemented appropriately, identify deviations, and evaluate their impact on financial reporting accuracy and internal control reliability.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices. You will also participate in discussions to address challenges and contribute to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Monitoring and Incident Management: Monitor CICS region in Production and respond to incidents promptly to minimize downtime and impact on users.
- Troubleshooting and Root Cause Analysis: Identify and troubleshoot issues, perform root cause analysis to determine the cause of problems.
- Collaboration with Development Teams: Work closely with development teams and vendors to resolve complex issues and implement fixes in production to prevent recurrence.
- Documentation and Knowledge Management: Maintain accurate and up-to-date documentation of production systems, processes, and procedures to ensure knowledge sharing and continuity.
- Change Management and Release Coordination: Coordinate with development teams to Maintain accurate and up-to-date documentation of production systems, processes, and procedures to ensure knowledge sharing and continuity.plan, test, and implement changes to production systems, ensuring minimal disruption to users.
- Security and Compliance: Provide timely and transparent communication to stakeholders on production issues, planned maintenance, and system performance.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to increase efficiency, reduce downtime, and enhance overall quality.
- Collaborate with business, risk, and compliance teams during audits and incidents
- Support disaster recovery (DR) planning, drills, and failover testing
- Ensure system resilience, scalability, and security compliance
- High availability and zero-downtime support for critical banking services
- Strict SLA, regulatory, and audit compliance
- Secure handling of financial data and transactions
- Strong incident communication and stakeholder management
Professional & Technical Skills:
- Must To Have Skills: Proficiency in VisionPLUS.
- Strong understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Ability to troubleshoot and resolve software issues efficiently.
- Familiarity with version control systems and collaborative development tools.
Additional Information:
- The candidate should have minimum 3 years of experience in VisionPLUS.
- This position is based at our Mumbai office.
- A 15 years full time education is required
Responsibilities
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices. You will also participate in discussions to address challenges and contribute to the overall success of the projects you are involved in.
Roles & Responsibilities:
- Monitoring and Incident Management: Monitor CICS region in Production and respond to incidents promptly to minimize downtime and impact on users.
- Troubleshooting and Root Cause Analysis: Identify and troubleshoot issues, perform root cause analysis to determine the cause of problems.
- Collaboration with Development Teams: Work closely with development teams and vendors to resolve complex issues and implement fixes in production to prevent recurrence.
- Documentation and Knowledge Management: Maintain accurate and up-to-date documentation of production systems, processes, and procedures to ensure knowledge sharing and continuity.
- Change Management and Release Coordination: Coordinate with development teams to Maintain accurate and up-to-date documentation of production systems, processes, and procedures to ensure knowledge sharing and continuity.plan, test, and implement changes to production systems, ensuring minimal disruption to users.
- Security and Compliance: Provide timely and transparent communication to stakeholders on production issues, planned maintenance, and system performance.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to increase efficiency, reduce downtime, and enhance overall quality.
- Collaborate with business, risk, and compliance teams during audits and incidents
- Support disaster recovery (DR) planning, drills, and failover testing
- Ensure system resilience, scalability, and security compliance
- High availability and zero-downtime support for critical banking services
- Strict SLA, regulatory, and audit compliance
- Secure handling of financial data and transactions
- Strong incident communication and stakeholder management
Professional & Technical Skills:
- Must To Have Skills: Proficiency in VisionPLUS.
- Strong understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Ability to troubleshoot and resolve software issues efficiently.
- Familiarity with version control systems and collaborative development tools.
Additional Information:
- The candidate should have minimum 3 years of experience in VisionPLUS.
- This position is based at our Mumbai office.
- A 15 years full time education is required
Salary : Rs. 0.0 - Rs. 1,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
11 Mumbai Peninsula(Consulting) - Piramal Tower Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in training and mentoring junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infosys Finacle.- Strong analytical and problem-solving skills to address complex software issues.- Experience with troubleshooting and debugging applications in a production environment.- Familiarity with database management and query optimization techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infosys Finacle.- This position is based at our Mumbai office.- A 15 years full time education is required.
Responsibilities
11 Mumbai Peninsula(Consulting) - Piramal Tower Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in training and mentoring junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infosys Finacle.- Strong analytical and problem-solving skills to address complex software issues.- Experience with troubleshooting and debugging applications in a production environment.- Familiarity with database management and query optimization techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infosys Finacle.- This position is based at our Mumbai office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,36,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
• Independently designs, implements, and maintains GraphQL backends using TypeScript, Apollo Server, Axios/Fetch (REST SDKs), MariaDB (SQL) with ObjectionJS + KnexJS, Redis, AWS, and modern authorization frameworks including AuthZ libraries or GraphQL Envelop.
• Applies strong engineering fundamentals, including Linux, Docker, OWASP, SOLID/DRY/KISS/YAGNI, and sound data structures & algorithms for correctness, safety, and efficiency.
• Authors strongly typed schemas using GraphQL SDL or code first frameworks (e.g., GiraphQL/Pothos, TypeGraphQL) and uses GraphQL Code Generator to produce type safe definitions for schemas, resolvers, queries, mutations, and subscriptions.
• Configures Apollo Server with TypeScript; develops type safe resolvers; implements REST and database data sources; manages context initialization (auth, tenancy, request scoping); and enforces query depth/complexity limits, rate limiting, and persisted queries.
• Demonstrates expert SQL capabilities in MariaDB, including schema design, indexing, migrations, query optimization, and resilient data access through ObjectionJS and KnexJS, ensuring idempotent operations and safe transactions.
• Optimizes performance by eliminating N+1 through DataLoader, implementing caching (in memory and Redis), optimizing pagination and batching, and profiling GraphQL resolver and SQL hot paths.
• Implements secure by design GraphQL services, including OAuth/OIDC, encryption in transit/at rest, secret management, input validation, output encoding, least privilege access, and resolver level authorization to mitigate CSRF/CORS and other abuse vectors.
• Defines and executes high quality GraphQL and REST API tests across all API testing types (contract, functional, integration, negative, security, performance) using Browser DevTools, Bruno, and Insomnia, and writes comprehensive unit, integration, and end to end tests.
• Produces maintainable, reusable, type safe code that is fast, idempotent, resilient, observable, and fault tolerant, incorporating retries, exponential backoff, graceful degradation, circuit breakers, and robust structured error surfaces.
• Diagnoses failures across the stack using logs, metrics, traces, database analysis, and network inspection; performs root cause analysis and provides actionable remediations with evidence based findings.
• Operates services locally via Docker and deploys to AWS using appropriate configuration, secrets management, monitoring, and observability tooling; tunes caching, database performance, and GraphQL query execution in production environments.
• Designs stable, versioned, backward compatible GraphQL contracts; maintains API documentation and operational runbooks; and ensures seamless integration between backend logic, database layers, and frontend clients.
Responsibilities
• Independently designs, implements, and maintains GraphQL backends using TypeScript, Apollo Server, Axios/Fetch (REST SDKs), MariaDB (SQL) with ObjectionJS + KnexJS, Redis, AWS, and modern authorization frameworks including AuthZ libraries or GraphQL Envelop.
• Applies strong engineering fundamentals, including Linux, Docker, OWASP, SOLID/DRY/KISS/YAGNI, and sound data structures & algorithms for correctness, safety, and efficiency.
• Authors strongly typed schemas using GraphQL SDL or code first frameworks (e.g., GiraphQL/Pothos, TypeGraphQL) and uses GraphQL Code Generator to produce type safe definitions for schemas, resolvers, queries, mutations, and subscriptions.
• Configures Apollo Server with TypeScript; develops type safe resolvers; implements REST and database data sources; manages context initialization (auth, tenancy, request scoping); and enforces query depth/complexity limits, rate limiting, and persisted queries.
• Demonstrates expert SQL capabilities in MariaDB, including schema design, indexing, migrations, query optimization, and resilient data access through ObjectionJS and KnexJS, ensuring idempotent operations and safe transactions.
• Optimizes performance by eliminating N+1 through DataLoader, implementing caching (in memory and Redis), optimizing pagination and batching, and profiling GraphQL resolver and SQL hot paths.
• Implements secure by design GraphQL services, including OAuth/OIDC, encryption in transit/at rest, secret management, input validation, output encoding, least privilege access, and resolver level authorization to mitigate CSRF/CORS and other abuse vectors.
• Defines and executes high quality GraphQL and REST API tests across all API testing types (contract, functional, integration, negative, security, performance) using Browser DevTools, Bruno, and Insomnia, and writes comprehensive unit, integration, and end to end tests.
• Produces maintainable, reusable, type safe code that is fast, idempotent, resilient, observable, and fault tolerant, incorporating retries, exponential backoff, graceful degradation, circuit breakers, and robust structured error surfaces.
• Diagnoses failures across the stack using logs, metrics, traces, database analysis, and network inspection; performs root cause analysis and provides actionable remediations with evidence based findings.
• Operates services locally via Docker and deploys to AWS using appropriate configuration, secrets management, monitoring, and observability tooling; tunes caching, database performance, and GraphQL query execution in production environments.
• Designs stable, versioned, backward compatible GraphQL contracts; maintains API documentation and operational runbooks; and ensures seamless integration between backend logic, database layers, and frontend clients.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
