We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success
Responsibilities
We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Hyderabad Ops - Shared. The client is Cross Client, a company that provides a range of services across various sectors, focusing on delivering innovative solutions to meet client needs.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations to ensure seamless operations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with cross-functional teams to enhance service delivery and improve processes.
Document and track incidents and resolutions to maintain accurate records.
Stay updated on the latest technologies and best practices to enhance service efficiency.
Engage in continuous learning and development to advance your skills and contribute to team success
Salary : Rs. 0.0 - Rs. 29,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Oracle Fusion Financials
Role Descriptions: Oracle Cloud Financials Functional ConsultantHands on Experience on Oracle Cloud Finance modules- GL| AP | AR| Tax| SLA| ExpensesMinimum one end to end implementation involving AP| GLExperience of working on SLA| Approval workflow (BPM)| Period Close ProcessResponsibility of Expectations from the Role Good understanding of P2P process in Oracle CloudAbility to support critical issues on finance track related to AP| AR| GLExperience of working on the approval workflow for AP| ExpensesExperience of supporting customer on period close processClient Facing Experience
Essential Skills: Oracle Cloud Financials Functional ConsultantHands on Experience on Oracle Cloud Finance modules- GL| AP | AR| Tax| SLA| ExpensesMinimum one end to end implementation involving AP| GLExperience of working on SLA| Approval workflow (BPM)| Period Close ProcessResponsibility of Expectations from the Role Good understanding of P2P process in Oracle CloudAbility to support critical issues on finance track related to AP| AR| GLExperience of working on the approval workflow for AP| ExpensesExperience of supporting customer on period close processClient Facing Experience
Responsibilities
Oracle Fusion Financials
Role Descriptions: Oracle Cloud Financials Functional ConsultantHands on Experience on Oracle Cloud Finance modules- GL| AP | AR| Tax| SLA| ExpensesMinimum one end to end implementation involving AP| GLExperience of working on SLA| Approval workflow (BPM)| Period Close ProcessResponsibility of Expectations from the Role Good understanding of P2P process in Oracle CloudAbility to support critical issues on finance track related to AP| AR| GLExperience of working on the approval workflow for AP| ExpensesExperience of supporting customer on period close processClient Facing Experience
Essential Skills: Oracle Cloud Financials Functional ConsultantHands on Experience on Oracle Cloud Finance modules- GL| AP | AR| Tax| SLA| ExpensesMinimum one end to end implementation involving AP| GLExperience of working on SLA| Approval workflow (BPM)| Period Close ProcessResponsibility of Expectations from the Role Good understanding of P2P process in Oracle CloudAbility to support critical issues on finance track related to AP| AR| GLExperience of working on the approval workflow for AP| ExpensesExperience of supporting customer on period close processClient Facing Experience
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
