Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions to enhance operational efficiency across various sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with team members to enhance service delivery and improve operational processes.
Document incidents and resolutions accurately to maintain a comprehensive knowledge base.
Engage in continuous learning to stay updated on the latest technologies and best practices.
Contribute to team meetings by sharing insights and suggesting improvements for service efficiency.
Responsibilities
Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project NCR Ops - Shared. The client is Cross Client, a company that provides a range of services and solutions to enhance operational efficiency across various sectors.
Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Intermediate proficiency in Microsoft Windows Desktop Management is required.
Provide exceptional customer support by addressing inquiries and resolving issues promptly.
Collaborate with team members to enhance service delivery and improve operational processes.
Document incidents and resolutions accurately to maintain a comprehensive knowledge base.
Engage in continuous learning to stay updated on the latest technologies and best practices.
Contribute to team meetings by sharing insights and suggesting improvements for service efficiency.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
