Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Responsibilities
Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Roles & Responsibilities
We are seeking an experienced Track & Trace Consultant to support pharmaceutical serialization and compliance initiatives. The ideal candidate will have strong expertise in TraceLink platform implementation, regulatory compliance, and supply chain traceability within the Pharma/Life Sciences domain
Key Responsibilities
● Support Track & Trace / Serialization implementations using Optel,Uhlmann
● Configure and manage Track & Trace modules including Serialization, Aggregation, EPCIS, and Compliance reporting.
● Perform system testing, UAT support, and defect resolution.
● Support data exchange standards (EPCIS, GS1) and ensure data integrity.
● Provide production support, issue troubleshooting, and root cause analysis.
● Familiarity with ITIL processes (incident, change, and problem management)
● Ability to troubleshoot application issues, system errors, and support ticket resolution.
● Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
● Strong skills in documenting system processes, configurations, and incident resolution procedures.
● Excellent communication and collaboration skills, working with both technical and non-technical teams.
Preferred Qualifications
● Experience working with CMOs, contract manufacture rs, and global pharma clients
● Exposure to Level 3 serialization systems (Optel,Uhlmann)
● Knowledge of other serialization tools (Tracelink,ATTP.) is a plus
Generic Managerial Skills, If any
Key Words to search in Resume
Track & trace,Uhlmann, Optel, ITIL,AMS
Pre-Screening Questionnaire
Do the candidate have IT systems support experience?
Do the candidate have experience in any Track and Trace?
Do the candidate have working with pharmaceutical clients?
*What are Regulated Positions
"Regulated Positions” are those positions which requires TAG to recruit candidates with specific work authorizations viz., US Citizens (or) US Persons only as these may be regulated by any of the below listed per MSA.
- ITAR (International Traffic in Arms Regulations).
- NERC CIP (NERC Critical Infrastructure Protection).
- NRC (Nuclear Regulatory Commission).
- Any other regulations as appropriate.
Responsibilities
Roles & Responsibilities
We are seeking an experienced Track & Trace Consultant to support pharmaceutical serialization and compliance initiatives. The ideal candidate will have strong expertise in TraceLink platform implementation, regulatory compliance, and supply chain traceability within the Pharma/Life Sciences domain
Key Responsibilities
● Support Track & Trace / Serialization implementations using Optel,Uhlmann
● Configure and manage Track & Trace modules including Serialization, Aggregation, EPCIS, and Compliance reporting.
● Perform system testing, UAT support, and defect resolution.
● Support data exchange standards (EPCIS, GS1) and ensure data integrity.
● Provide production support, issue troubleshooting, and root cause analysis.
● Familiarity with ITIL processes (incident, change, and problem management)
● Ability to troubleshoot application issues, system errors, and support ticket resolution.
● Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
● Strong skills in documenting system processes, configurations, and incident resolution procedures.
● Excellent communication and collaboration skills, working with both technical and non-technical teams.
Preferred Qualifications
● Experience working with CMOs, contract manufacture rs, and global pharma clients
● Exposure to Level 3 serialization systems (Optel,Uhlmann)
● Knowledge of other serialization tools (Tracelink,ATTP.) is a plus
Generic Managerial Skills, If any
Key Words to search in Resume
Track & trace,Uhlmann, Optel, ITIL,AMS
Pre-Screening Questionnaire
Do the candidate have IT systems support experience?
Do the candidate have experience in any Track and Trace?
Do the candidate have working with pharmaceutical clients?
*What are Regulated Positions
"Regulated Positions” are those positions which requires TAG to recruit candidates with specific work authorizations viz., US Citizens (or) US Persons only as these may be regulated by any of the below listed per MSA.
- ITAR (International Traffic in Arms Regulations).
- NERC CIP (NERC Critical Infrastructure Protection).
- NRC (Nuclear Regulatory Commission).
- Any other regulations as appropriate.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Track & Trace (Optel,Uhlmann) , Serialization
Role Descriptions: "Translate documents| emails| reports| and other materials from German English Support timely delivery of translated materialsTime-management and organizational skills| ability to prioritize tasks under tight deadlines"
Essential Skills: Language Skills : German
Skills: Language Skills : German
Experience Required: 4-6
Responsibilities
Role Descriptions: "Translate documents| emails| reports| and other materials from German English Support timely delivery of translated materialsTime-management and organizational skills| ability to prioritize tasks under tight deadlines"
Essential Skills: Language Skills : German
Skills: Language Skills : German
Experience Required: 4-6
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
