As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to build scalable and efficient software. Your work focuses on meeting unique business requirements through innovative and high-quality software delivery, ensuring that the solutions you develop integrate seamlessly and perform reliably within the broader technology ecosystem. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.- Continuously evaluate and improve existing software components to enhance performance and maintainability.- Assist junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Strong experience in developing and customizing applications using ServiceNow platform capabilities.- Familiarity with agile software development methodologies and iterative delivery processes.- Ability to troubleshoot and resolve complex technical issues within custom software components.- Experience in integrating ServiceNow applications with other enterprise systems and APIs.- Good understanding of software design principles and best practices for scalable application development. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to build scalable and efficient software. Your work focuses on meeting unique business requirements through innovative and high-quality software delivery, ensuring that the solutions you develop integrate seamlessly and perform reliably within the broader technology ecosystem. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.- Continuously evaluate and improve existing software components to enhance performance and maintainability.- Assist junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Strong experience in developing and customizing applications using ServiceNow platform capabilities.- Familiarity with agile software development methodologies and iterative delivery processes.- Ability to troubleshoot and resolve complex technical issues within custom software components.- Experience in integrating ServiceNow applications with other enterprise systems and APIs.- Good understanding of software design principles and best practices for scalable application development. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,20,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job title
IT – Senior Analyst - Service Manager - FIP
Years of exp
5+ Years
Mandatory skills
IT Service Management (ITIL certification) applied to SAP, Team Management, strong communication skills, strong experience with SOx IT General Controls execution, Experience with Servicenow and SAP Solution Manager (Charm) applications.
Good to have
SAP transport management, Power BI
About Us:
ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.
We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.
ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.
We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.
Position Summary:
Responsibilities:
· IT Service Management process owner for ACE application,
· Report to Head of IT Service Management & Operations for ACE (D&IT Finance) and align with Flat IT Europe strategy and objectives,
· Manage the IT Service Management team to oversee the entire :
o Incident Management,
o Problem Management,
o and Change Management processes,
· Manage and support the IT Service Management team members on daily operations,
· Ensure Standard Operating Procedures are updated, communicated and followed by involved Business and IT communities,
· Coordinate with Business Process Owners and Business Key-Users in analysis and decision-making for any topic regarding IT Service Management,
· Coordinate with SAP Basis Administrators and Infrastructure partners on technical changes,
· Coordinate with IT Functional teams during SAP project implementation, prepare project cut-over activities related to Incident Management and Change Management processes, manage post go-live hyper care with Business and IT stakeholders.
· Coordinate and supervise incidents handling by Service Desk, organize IT organization for Critical Incident Management (on-call organization),
· Report on KPIs/SLAs to IT Management, track customer satisfaction and organize periodic Business Key-Users meetings,
· Act as SOx IT General Controls Owner for Incident Management and operations, Change Management and User Access Management :
o Ensure controls in scope are performed as per official schedule,
o Deliver related reviews,
o Ensure requests from SOx Testers, internal or external Auditors, are answered completely and on time,
o Remediate and mitigate any identified gap.
Required hard skills:
· Expertise with ITIL framework for IT Service Management :
o ITIL certification required,
o More than 5 years experience within IT Service Management applied to SAP application,
o Able to supervise IT Incident Management, IT Problem Management and IT Change Management processes,
o Experience with root-cause analysis disaster recovery management.
· Understanding of an SAP landscape and the related transport management process,
· Experience with an SAP upgrade project context,
· Strong experience with SOx Audits : IT General Controls execution and/or review, coordination with Auditors,
· Experience in managing vendor relationships (IT Service Management tools) and third-party contracts (IT partners),
· Familiar with ServiceNow, Power BI and SAP Solution Manager (Charm) applications,
· High level knowledge on main implemented SAP functional modules is a plus (FI, CO, MM, SD, PM).
Required soft skills:
· Strong communication skills to :
o Ensure effective coordination between Business Process Owners and Business Key-Users, IT teams and IT Service Desk,
o Run operational reporting and monitoring,
· English language to efficiently communicate and collaborate within a multi-cultural environment, especially with Business stakeholders from all sites/plants in Europe,
· Business satisfaction oriented,
· Strong analytical skills to support IT resolvers with root cause identification and permanent solution implementations,
· Conflict resolution skills to manage escalation,
· Ability to work under pressure and organize on-calls in the context of Critical Incident handling,
· Self-organization to manage multiple projects or tasks,
· Coaching team members for continuous improvement and personal growth.
Our Values:
Safety: We prioritize a proactive safety-first culture where every employee is empowered to identify and address risks, ensuring a safe working environment for all.
Sustainability: We aim for long-term profitability by adapting to evolving social and environmental trends, investing in a circular and decarbonized future for steel, and contributing to a better world.
Quality: We strive for excellence in products, processes, and performance through innovation, operational expertise, and a commitment to exceeding customer expectations.
Leadership: We maintain a leading position through visionary thinking, a willingness to challenge conventions, and a drive to redefine steel for a new generation through innovation and strategic partnerships.
Responsibilities
Job title
IT – Senior Analyst - Service Manager - FIP
Years of exp
5+ Years
Mandatory skills
IT Service Management (ITIL certification) applied to SAP, Team Management, strong communication skills, strong experience with SOx IT General Controls execution, Experience with Servicenow and SAP Solution Manager (Charm) applications.
Good to have
SAP transport management, Power BI
About Us:
ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.
We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.
ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.
We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.
Position Summary:
Responsibilities:
· IT Service Management process owner for ACE application,
· Report to Head of IT Service Management & Operations for ACE (D&IT Finance) and align with Flat IT Europe strategy and objectives,
· Manage the IT Service Management team to oversee the entire :
o Incident Management,
o Problem Management,
o and Change Management processes,
· Manage and support the IT Service Management team members on daily operations,
· Ensure Standard Operating Procedures are updated, communicated and followed by involved Business and IT communities,
· Coordinate with Business Process Owners and Business Key-Users in analysis and decision-making for any topic regarding IT Service Management,
· Coordinate with SAP Basis Administrators and Infrastructure partners on technical changes,
· Coordinate with IT Functional teams during SAP project implementation, prepare project cut-over activities related to Incident Management and Change Management processes, manage post go-live hyper care with Business and IT stakeholders.
· Coordinate and supervise incidents handling by Service Desk, organize IT organization for Critical Incident Management (on-call organization),
· Report on KPIs/SLAs to IT Management, track customer satisfaction and organize periodic Business Key-Users meetings,
· Act as SOx IT General Controls Owner for Incident Management and operations, Change Management and User Access Management :
o Ensure controls in scope are performed as per official schedule,
o Deliver related reviews,
o Ensure requests from SOx Testers, internal or external Auditors, are answered completely and on time,
o Remediate and mitigate any identified gap.
Required hard skills:
· Expertise with ITIL framework for IT Service Management :
o ITIL certification required,
o More than 5 years experience within IT Service Management applied to SAP application,
o Able to supervise IT Incident Management, IT Problem Management and IT Change Management processes,
o Experience with root-cause analysis disaster recovery management.
· Understanding of an SAP landscape and the related transport management process,
· Experience with an SAP upgrade project context,
· Strong experience with SOx Audits : IT General Controls execution and/or review, coordination with Auditors,
· Experience in managing vendor relationships (IT Service Management tools) and third-party contracts (IT partners),
· Familiar with ServiceNow, Power BI and SAP Solution Manager (Charm) applications,
· High level knowledge on main implemented SAP functional modules is a plus (FI, CO, MM, SD, PM).
Required soft skills:
· Strong communication skills to :
o Ensure effective coordination between Business Process Owners and Business Key-Users, IT teams and IT Service Desk,
o Run operational reporting and monitoring,
· English language to efficiently communicate and collaborate within a multi-cultural environment, especially with Business stakeholders from all sites/plants in Europe,
· Business satisfaction oriented,
· Strong analytical skills to support IT resolvers with root cause identification and permanent solution implementations,
· Conflict resolution skills to manage escalation,
· Ability to work under pressure and organize on-calls in the context of Critical Incident handling,
· Self-organization to manage multiple projects or tasks,
· Coaching team members for continuous improvement and personal growth.
Our Values:
Safety: We prioritize a proactive safety-first culture where every employee is empowered to identify and address risks, ensuring a safe working environment for all.
Sustainability: We aim for long-term profitability by adapting to evolving social and environmental trends, investing in a circular and decarbonized future for steel, and contributing to a better world.
Quality: We strive for excellence in products, processes, and performance through innovation, operational expertise, and a commitment to exceeding customer expectations.
Leadership: We maintain a leading position through visionary thinking, a willingness to challenge conventions, and a drive to redefine steel for a new generation through innovation and strategic partnerships.
Salary : Rs. 3,00,000.0 - Rs. 30,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
This requirement is only for today you need to work and share resumes for the experience 4years to 13 years and location : Hyderabad notice period : 30 Days
2. Every day we need to work on new skill not the same one.
Must-Have Keywords
Core Data Science: Exploratory Data Analysis (EDA), Machine Learning, Feature Engineering, Data Analysis, Statistical Modeling, Predictive Modeling
Statistics: Hypothesis Testing, A/B Testing, Bayesian Inference, Statistical Significance
Techniques: Regression, Classification, Random Forest, XGBoost, Gradient Boosting, Time Series Analysis, Anomaly Detection, ClusteringVisualization: Tableau, Power BI, Matplotlib, Seaborn
GenAI/LLM: LangChain, LangGraph, RAG, LLM, Prompt Engineering, Generative AI, NLP
Strongly Preferred Keywords
Deep Learning & Frameworks: TensorFlow, PyTorch, Deep Learning, Neural Networks, LSTM, RNN
Cloud & MLOps: AWS SageMaker, GCP Vertex AI, Azure Databricks, MLflow, Kubeflow, Airflow, Docker, Kubernetes, CI/CD
Good to have
Big Data: PySpark, Apache Spark, Hadoop, Hive, Kafka
Data Engineering: ETL, ELT, Data Pipeline, Data Ingestion, Data Warehousing, Snowflake, BigQuery
For Senior Data Scientist
Leadership: Mentoring, Technical Leadership, Stakeholder Management, Cross-functional Collaboration
Responsibilities
This requirement is only for today you need to work and share resumes for the experience 4years to 13 years and location : Hyderabad notice period : 30 Days
2. Every day we need to work on new skill not the same one.
Must-Have Keywords
Core Data Science: Exploratory Data Analysis (EDA), Machine Learning, Feature Engineering, Data Analysis, Statistical Modeling, Predictive Modeling
Statistics: Hypothesis Testing, A/B Testing, Bayesian Inference, Statistical Significance
Techniques: Regression, Classification, Random Forest, XGBoost, Gradient Boosting, Time Series Analysis, Anomaly Detection, ClusteringVisualization: Tableau, Power BI, Matplotlib, Seaborn
GenAI/LLM: LangChain, LangGraph, RAG, LLM, Prompt Engineering, Generative AI, NLP
Strongly Preferred Keywords
Deep Learning & Frameworks: TensorFlow, PyTorch, Deep Learning, Neural Networks, LSTM, RNN
Cloud & MLOps: AWS SageMaker, GCP Vertex AI, Azure Databricks, MLflow, Kubeflow, Airflow, Docker, Kubernetes, CI/CD
Good to have
Big Data: PySpark, Apache Spark, Hadoop, Hive, Kafka
Data Engineering: ETL, ELT, Data Pipeline, Data Ingestion, Data Warehousing, Snowflake, BigQuery
For Senior Data Scientist
Leadership: Mentoring, Technical Leadership, Stakeholder Management, Cross-functional Collaboration
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
1. Purpose: Support and enhance end-to-end Procure-to-Pay processes, including requisitioning, purchasing, invoice verification, and vendor-related operations.
2. Required: Strong SAP functional expertise in Procure to Pay (P2P) processes to support procurement, purchasing, invoice processing, and supplier-related solution delivery. Configure and support purchasing, requisitions, purchase orders, goods receipts, service entry, invoice verification, payments, and vendor processing. Including requirements gathering, configuration support, testing, and process improvement.
3. Must Have: Experience in VIM, Basic FICO knowledge, especially integratio
Responsibilities
1. Purpose: Support and enhance end-to-end Procure-to-Pay processes, including requisitioning, purchasing, invoice verification, and vendor-related operations.
2. Required: Strong SAP functional expertise in Procure to Pay (P2P) processes to support procurement, purchasing, invoice processing, and supplier-related solution delivery. Configure and support purchasing, requisitions, purchase orders, goods receipts, service entry, invoice verification, payments, and vendor processing. Including requirements gathering, configuration support, testing, and process improvement.
3. Must Have: Experience in VIM, Basic FICO knowledge, especially integratio
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Mid-Senior Business Analyst – Techno-Functional
Clinical Research Operations | CRO Business Solutions
Function Business Analysis & Transformation
Sub-Function Clinical Operations – CRO Solutions
Location Offshore (India) – Remote | Overlap hours required with US/EU stakeholder time zones
Reports To BA Lead / Senior Manager, Clinical Business Analysis
Travel Requirement Periodic onshore travel for key programme milestones and stakeholder workshops
Employment Type Full-Time
Experience Level Mid-Senior (5–7 years)
Grade Associate Consultant / Senior Associate
ABOUT FORTREA
Fortrea is a leading global contract research organization (CRO) providing comprehensive clinical development services across phases I–IV. Spun off from LabCorp in 2023, Fortrea combines decades of scientific expertise with a commitment to advancing patient outcomes. With operations spanning more than 90 countries and a workforce of approximately 19,000 professionals, Fortrea partners with biopharmaceutical and medical device companies to accelerate the development of life-changing therapies. Fortrea’s clinical technology environment centres on Veeva Vault (CTMS, eTMF, and QualityDocs), Medidata Rave EDC, and an integrated data and analytics stack – with active programmes underway to consolidate and mature these platforms across its global trial portfolio.
ROLE OVERVIEW
Fortrea is seeking a sharp, analytically driven Mid-Senior Business Analyst – Techno-Functional to join its offshore Clinical Operations delivery team. This is not a purely process-facing role: the successful candidate will operate with equal fluency across CRO business operations and the clinical IT landscape – understanding not just what the business needs, but how platforms are configured, integrated, and governed to deliver it. Working remotely from India and collaborating daily with onshore clinical and technology teams across US and EU time zones, the Techno-Functional BA will translate operational complexity into precise requirements, challenge vague asks with structured analysis, and ensure that clinical systems and business processes evolve in lockstep. The Techno-Functional BA should need minimal ramp time and be ready to own workstream from day one. If the Techno-Functional BA understands how a CTMS tracks monitoring visits and can articulate the data model behind it or develop a request for proposal (RFP) related to it’s modernisation, this is what the role requires.
KEY RESPONSIBILITIES
1. Clinical Domain Analysis & CRA Operations
• Demonstrate substantive knowledge of CRA operational models – site monitoring, risk-based monitoring (RBM), visit report workflows, deviation management, and ICH-GCP compliance – and apply this directly to requirements analysis and process design.
• Map and interrogate end-to-end clinical trial workflows across startup, conduct, and closeout to surface inefficiencies, control gaps, and platform-process misalignments.
• Work directly with CRA field operations, site management, and clinical project managers to elicit, challenge, and validate business requirements – going beyond what is stated to uncover what is actually needed.
• Translate regulatory expectations (FDA, EMA, ICH E6(R3)) into tangible process and system controls, ensuring traceability from regulatory requirement to operational practice.
2. Stakeholder Engagement & Management
• Build credible working relationships with stakeholders across clinical operations, businesses, IT, data management, and vendor management – earning trust through subject matter depth, not just facilitation.
• Design and run structured elicitation sessions – workshops, process walkthroughs, and system demos – that produce concrete, actionable outputs rather than open-ended discussions.
• Communicate with clarity and precision: the right level of technical detail for IT audiences, the right level of operational context for business users, and the right level of strategic framing for leadership.
• Proactively flag scope creep, conflicting requirements, and misaligned expectations – and drive resolution rather than deferring it.
3. Requirements Engineering & Documentation
• Own requirements documentation from first draft to stakeholder sign-off – process maps (BPMN), business process mappings, and use case narratives that are precise, unambiguous, and implementation-ready.
• Demonstrate working knowledge of automation ROI — quantifying the business value of replacing manual processes with automated solutions and translating that into measurable efficiency gains for clinical operations.
• Maintain full requirements traceability from business need through to system configuration and test evidence, ensuring auditability for regulated clinical environments.
• Write with intent: every document should tell a clear story, eliminate interpretation risk.
• He or she should be able to have CRO related details in his head. Pharma side CRO industry.
• Keep documentation current through the project lifecycle – version-controlled, change-logged, and proactively updated when scope or design evolves.
4. Business Proposal Support & Commercial Input
• Contribute substantively to business proposals and RFP responses led by the Business Development and Senior BA teams – specifically drafting clinical operations process content, platform capability write-ups, and technology enablement narratives that require domain depth to get right.
• Support the development of structured business cases by gathering operational data, documenting process baselines, and articulating benefit hypotheses in a format that senior stakeholders can build financial models from.
• Translate CRO service capabilities and clinical IT platform features into clear, jargon-free descriptions that non-technical client audiences can evaluate – bridging the gap between what delivery teams know and what proposal teams can articulate.
• Ensure all proposal content you contribute is technically accurate, operationally grounded, and consistent with the requirements and process documentation maintained across active programmes.
5. Clinical IT Platforms & Systems Analysis
• Demonstrate working depth – not surface familiarity – across the core clinical technology stack: CTMS (Veeva Vault CTMS, primary), EDC (Medidata Rave, Veeva EDC, Oracle InForm), eTMF (Veeva Vault TMF, Phlexglobal), RTSM/IRT, and Safety/PV systems.
• Understand how clinical platforms are configured, not just what they do – including object models, role-based access, workflow configuration, integration touchpoints, and data structures relevant to CRA operations.
• Analyse system-to-system integration patterns (APIs, SFTP, HL7, EDI) and translate integration requirements into specifications that development and vendor teams can act on without repeated clarification.
• Lead functional gap analysis between current-state system capabilities and target-state business requirements, producing clear gap registers with prioritised remediation options.
• Define and execute UAT strategies: write test scripts mapped to acceptance criteria, coordinate business user participation, triage defects against requirements, and make sign-off recommendations based on test outcomes.
• Engage directly with platform vendors and implementation partners to challenge solution designs, validate configuration decisions, and ensure delivered systems reflect agreed requirements – not just vendor defaults.
• Support data migration and reporting initiatives by understanding source-to-target data mappings, defining data quality rules, and specifying operational dashboards and KPIs for clinical performance monitoring.
QUALIFICATIONS & EXPERIENCE
Essential
• Bachelor’s degree in Life Sciences, Pharmacy, Information Systems, Computer Science, or a related discipline. Dual-domain exposure (clinical + technology) is a strong differentiator.
• 5–7 years of business analysis experience, with a minimum of 3 years directly embedded in CRO, pharmaceutical, or biotech clinical operations – not adjacent to it.
• Solid, hands-on knowledge of CRA role functions, site monitoring workflows, deviation management, and clinical trial operational lifecycles – able to hold a substantive conversation with a CRA field team without a primer.
• Demonstrable working depth across at least two enterprise clinical platforms (Veeva Vault CTMS, Medidata Rave, eTMF, RTSM) beyond user-level – including configuration logic, data models, workflow setup, or integration points.
• Proven ability to produce implementation-ready requirements documentation independently: BRDs, functional specifications, data flow diagrams, and UAT scripts that development teams can work from without back-and-forth.
• Strong written communication skills with demonstrated ability to work effectively across offshore-onshore delivery models and across US/EU time zone boundaries.
• Experience contributing to business proposals, business cases, or RFP content in a CRO or life sciences context – particularly sections requiring clinical process or platform knowledge.
• Proficiency in JIRA, Confluence, Visio or equivalent; comfortable navigating both Agile and waterfall delivery environments.
Desirable
• IIBA CCBA, CBAP, or PMI-PBA certification, or active pursuit of one.
• ICH-GCP certification; familiarity with 21 CFR Part 11, EU CTR 536/2014, and GCDMP data management standards.
• Prior experience working across both sponsor-side and CRO-side operations – giving you the ability to anticipate client expectations, not just execute internal requirements.
• Exposure to clinical data standards (CDISC CDASH, SDTM) and their implications for EDC and reporting design.
• Experience in Agile/SAFe delivery, including sprint planning, backlog refinement, and story writing for clinical technology projects.
Responsibilities
Mid-Senior Business Analyst – Techno-Functional
Clinical Research Operations | CRO Business Solutions
Function Business Analysis & Transformation
Sub-Function Clinical Operations – CRO Solutions
Location Offshore (India) – Remote | Overlap hours required with US/EU stakeholder time zones
Reports To BA Lead / Senior Manager, Clinical Business Analysis
Travel Requirement Periodic onshore travel for key programme milestones and stakeholder workshops
Employment Type Full-Time
Experience Level Mid-Senior (5–7 years)
Grade Associate Consultant / Senior Associate
ABOUT FORTREA
Fortrea is a leading global contract research organization (CRO) providing comprehensive clinical development services across phases I–IV. Spun off from LabCorp in 2023, Fortrea combines decades of scientific expertise with a commitment to advancing patient outcomes. With operations spanning more than 90 countries and a workforce of approximately 19,000 professionals, Fortrea partners with biopharmaceutical and medical device companies to accelerate the development of life-changing therapies. Fortrea’s clinical technology environment centres on Veeva Vault (CTMS, eTMF, and QualityDocs), Medidata Rave EDC, and an integrated data and analytics stack – with active programmes underway to consolidate and mature these platforms across its global trial portfolio.
ROLE OVERVIEW
Fortrea is seeking a sharp, analytically driven Mid-Senior Business Analyst – Techno-Functional to join its offshore Clinical Operations delivery team. This is not a purely process-facing role: the successful candidate will operate with equal fluency across CRO business operations and the clinical IT landscape – understanding not just what the business needs, but how platforms are configured, integrated, and governed to deliver it. Working remotely from India and collaborating daily with onshore clinical and technology teams across US and EU time zones, the Techno-Functional BA will translate operational complexity into precise requirements, challenge vague asks with structured analysis, and ensure that clinical systems and business processes evolve in lockstep. The Techno-Functional BA should need minimal ramp time and be ready to own workstream from day one. If the Techno-Functional BA understands how a CTMS tracks monitoring visits and can articulate the data model behind it or develop a request for proposal (RFP) related to it’s modernisation, this is what the role requires.
KEY RESPONSIBILITIES
1. Clinical Domain Analysis & CRA Operations
• Demonstrate substantive knowledge of CRA operational models – site monitoring, risk-based monitoring (RBM), visit report workflows, deviation management, and ICH-GCP compliance – and apply this directly to requirements analysis and process design.
• Map and interrogate end-to-end clinical trial workflows across startup, conduct, and closeout to surface inefficiencies, control gaps, and platform-process misalignments.
• Work directly with CRA field operations, site management, and clinical project managers to elicit, challenge, and validate business requirements – going beyond what is stated to uncover what is actually needed.
• Translate regulatory expectations (FDA, EMA, ICH E6(R3)) into tangible process and system controls, ensuring traceability from regulatory requirement to operational practice.
2. Stakeholder Engagement & Management
• Build credible working relationships with stakeholders across clinical operations, businesses, IT, data management, and vendor management – earning trust through subject matter depth, not just facilitation.
• Design and run structured elicitation sessions – workshops, process walkthroughs, and system demos – that produce concrete, actionable outputs rather than open-ended discussions.
• Communicate with clarity and precision: the right level of technical detail for IT audiences, the right level of operational context for business users, and the right level of strategic framing for leadership.
• Proactively flag scope creep, conflicting requirements, and misaligned expectations – and drive resolution rather than deferring it.
3. Requirements Engineering & Documentation
• Own requirements documentation from first draft to stakeholder sign-off – process maps (BPMN), business process mappings, and use case narratives that are precise, unambiguous, and implementation-ready.
• Demonstrate working knowledge of automation ROI — quantifying the business value of replacing manual processes with automated solutions and translating that into measurable efficiency gains for clinical operations.
• Maintain full requirements traceability from business need through to system configuration and test evidence, ensuring auditability for regulated clinical environments.
• Write with intent: every document should tell a clear story, eliminate interpretation risk.
• He or she should be able to have CRO related details in his head. Pharma side CRO industry.
• Keep documentation current through the project lifecycle – version-controlled, change-logged, and proactively updated when scope or design evolves.
4. Business Proposal Support & Commercial Input
• Contribute substantively to business proposals and RFP responses led by the Business Development and Senior BA teams – specifically drafting clinical operations process content, platform capability write-ups, and technology enablement narratives that require domain depth to get right.
• Support the development of structured business cases by gathering operational data, documenting process baselines, and articulating benefit hypotheses in a format that senior stakeholders can build financial models from.
• Translate CRO service capabilities and clinical IT platform features into clear, jargon-free descriptions that non-technical client audiences can evaluate – bridging the gap between what delivery teams know and what proposal teams can articulate.
• Ensure all proposal content you contribute is technically accurate, operationally grounded, and consistent with the requirements and process documentation maintained across active programmes.
5. Clinical IT Platforms & Systems Analysis
• Demonstrate working depth – not surface familiarity – across the core clinical technology stack: CTMS (Veeva Vault CTMS, primary), EDC (Medidata Rave, Veeva EDC, Oracle InForm), eTMF (Veeva Vault TMF, Phlexglobal), RTSM/IRT, and Safety/PV systems.
• Understand how clinical platforms are configured, not just what they do – including object models, role-based access, workflow configuration, integration touchpoints, and data structures relevant to CRA operations.
• Analyse system-to-system integration patterns (APIs, SFTP, HL7, EDI) and translate integration requirements into specifications that development and vendor teams can act on without repeated clarification.
• Lead functional gap analysis between current-state system capabilities and target-state business requirements, producing clear gap registers with prioritised remediation options.
• Define and execute UAT strategies: write test scripts mapped to acceptance criteria, coordinate business user participation, triage defects against requirements, and make sign-off recommendations based on test outcomes.
• Engage directly with platform vendors and implementation partners to challenge solution designs, validate configuration decisions, and ensure delivered systems reflect agreed requirements – not just vendor defaults.
• Support data migration and reporting initiatives by understanding source-to-target data mappings, defining data quality rules, and specifying operational dashboards and KPIs for clinical performance monitoring.
QUALIFICATIONS & EXPERIENCE
Essential
• Bachelor’s degree in Life Sciences, Pharmacy, Information Systems, Computer Science, or a related discipline. Dual-domain exposure (clinical + technology) is a strong differentiator.
• 5–7 years of business analysis experience, with a minimum of 3 years directly embedded in CRO, pharmaceutical, or biotech clinical operations – not adjacent to it.
• Solid, hands-on knowledge of CRA role functions, site monitoring workflows, deviation management, and clinical trial operational lifecycles – able to hold a substantive conversation with a CRA field team without a primer.
• Demonstrable working depth across at least two enterprise clinical platforms (Veeva Vault CTMS, Medidata Rave, eTMF, RTSM) beyond user-level – including configuration logic, data models, workflow setup, or integration points.
• Proven ability to produce implementation-ready requirements documentation independently: BRDs, functional specifications, data flow diagrams, and UAT scripts that development teams can work from without back-and-forth.
• Strong written communication skills with demonstrated ability to work effectively across offshore-onshore delivery models and across US/EU time zone boundaries.
• Experience contributing to business proposals, business cases, or RFP content in a CRO or life sciences context – particularly sections requiring clinical process or platform knowledge.
• Proficiency in JIRA, Confluence, Visio or equivalent; comfortable navigating both Agile and waterfall delivery environments.
Desirable
• IIBA CCBA, CBAP, or PMI-PBA certification, or active pursuit of one.
• ICH-GCP certification; familiarity with 21 CFR Part 11, EU CTR 536/2014, and GCDMP data management standards.
• Prior experience working across both sponsor-side and CRO-side operations – giving you the ability to anticipate client expectations, not just execute internal requirements.
• Exposure to clinical data standards (CDISC CDASH, SDTM) and their implications for EDC and reporting design.
• Experience in Agile/SAFe delivery, including sprint planning, backlog refinement, and story writing for clinical technology projects.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Own and lead P1 Major Incident Bridge from declaration to resolution
Coordinate across multi-tower resolver groups (AMS & IMS) for rapid service restoration
Drive MTTA and MTTR targets per ITIL v4 standards
Issue timely P1 stakeholder communications (Alert → Updates → Resolution)
Escalate to BC leadership when resolution is at risk
Ensure Problem ticket creation and PIR (Post Incident Review) completion post-P1
Govern MIM process compliance across all ITSM towers
Track and report P1 trends, recurring incidents, and improvement actions
Manage shift handover and MIM Commander readiness
Contribute to MIM Process improvement and continual service improvement
Responsibilities
Own and lead P1 Major Incident Bridge from declaration to resolution
Coordinate across multi-tower resolver groups (AMS & IMS) for rapid service restoration
Drive MTTA and MTTR targets per ITIL v4 standards
Issue timely P1 stakeholder communications (Alert → Updates → Resolution)
Escalate to BC leadership when resolution is at risk
Ensure Problem ticket creation and PIR (Post Incident Review) completion post-P1
Govern MIM process compliance across all ITSM towers
Track and report P1 trends, recurring incidents, and improvement actions
Manage shift handover and MIM Commander readiness
Contribute to MIM Process improvement and continual service improvement
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :174545Y26_MIM COMMANDER ROLE - INFYSYJP00005185
1. BU : SAP
2. Skill Name: SAP CO – Product Costing
3. RR ID :
4.
66657931
5.
6. Exp: 5+
7. Level : SA/M
8. Location Preference : Pan India
9. Notice Period : Immediate Joiner
10. Budget:
11. No of Demands : 1
Responsibilities
1. BU : SAP
2. Skill Name: SAP CO – Product Costing
3. RR ID :
4.
66657931
5.
6. Exp: 5+
7. Level : SA/M
8. Location Preference : Pan India
9. Notice Period : Immediate Joiner
10. Budget:
11. No of Demands : 1
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to ensure the delivery of scalable and efficient software. Your work is focused on meeting unique business requirements through innovative and high-quality software enhancements, contributing to the overall success of projects and organizational goals. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.- Maintain and improve existing software components to enhance performance and reliability.- Document development processes and solutions to support knowledge sharing and future maintenance.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Experience in customizing and configuring ServiceNow modules to align with business processes.- Strong understanding of software development life cycle and agile methodologies.- Ability to troubleshoot and resolve technical issues within ServiceNow environments.- Familiarity with scripting languages and integration techniques relevant to ServiceNow platforms. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies and modern development frameworks to ensure the delivery of scalable and efficient software. Your work is focused on meeting unique business requirements through innovative and high-quality software enhancements, contributing to the overall success of projects and organizational goals. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.- Maintain and improve existing software components to enhance performance and reliability.- Document development processes and solutions to support knowledge sharing and future maintenance.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Experience in customizing and configuring ServiceNow modules to align with business processes.- Strong understanding of software development life cycle and agile methodologies.- Ability to troubleshoot and resolve technical issues within ServiceNow environments.- Familiarity with scripting languages and integration techniques relevant to ServiceNow platforms. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 73,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
