Expected Skill Sets- Product Owner Skills – ability to own the sprint board, create user stories etc.
Well versed in eliciting requirements by collaborating with different stakeholders.
Basic exp in stakeholder management
Responsibilities
Expected Skill Sets- Product Owner Skills – ability to own the sprint board, create user stories etc.
Well versed in eliciting requirements by collaborating with different stakeholders.
Basic exp in stakeholder management
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Responsibilities
Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
5+ years of hands-on Oracle CPQ Cloud administration and configuration experience in aproduction environment.
Deep proficiency in BML (BigMachines Language) for pricing formulas, configurationlogic, and document generation scripting
Strong experience with Oracle CPQ product catalog design, attribute modeling,configuration rules, and commerce process workflows.
Demonstrated experience integrating Oracle CPQ with Salesforce CRM using the nativeOracle CPQ–Salesforce connector.
Experience with REST and/or SOAP API integration patterns for CPQ data exchange.
Solid understanding of CPQ-related business processes: configure-to-order, quote-to-cash,pricing governance, and approval workflows.
Proficiency in XSLT or Oracle CPQ's native template engine for quote document design.
Experience managing multiple CPQ environments and coordinating structured releasemigrations.
Preferred Qualifications
Oracle CPQ Cloud certification or Oracle-recognized training completion.
Experience integrating Oracle CPQ with Oracle ERP Cloud, Oracle Order Management, orOracle Revenue Management Cloud.
Familiarity with subscription billing, recurring revenue models, and renewal quotingwithin CPQ.
Experience with Oracle CPQ's Advanced Configurator for complex hardware/BOM-drivenproduct models.
Knowledge of Salesforce administration (objects, flows, profiles) to support the CRM–CPQintegration layer.
Exposure to middleware/iPaaS platforms (MuleSoft, Azure Logic Apps, Boomi) for CPQintegration scenarios.
Experience supporting large-scale sales organizations (500+ quoting users) or multi-region/multi-currency CPQ deployments.
Familiarity with Agile/Scrum delivery practices.
Competencies
Deep Platform Expertise:
Recognized authority on Oracle CPQ — consulted first forcomplex configuration challenges and platform decisions.
Business Acumen:
Strong understanding of sales processes, pricing strategy, and revenueoperations; able to bridge business intent and technical configuration.
Analytical Problem-Solving:
Skilled at diagnosing complex rule conflicts, pricingdiscrepancies, and integration failures with structured, data-driven approaches.
Stakeholder Communication:
Responsibilities
5+ years of hands-on Oracle CPQ Cloud administration and configuration experience in aproduction environment.
Deep proficiency in BML (BigMachines Language) for pricing formulas, configurationlogic, and document generation scripting
Strong experience with Oracle CPQ product catalog design, attribute modeling,configuration rules, and commerce process workflows.
Demonstrated experience integrating Oracle CPQ with Salesforce CRM using the nativeOracle CPQ–Salesforce connector.
Experience with REST and/or SOAP API integration patterns for CPQ data exchange.
Solid understanding of CPQ-related business processes: configure-to-order, quote-to-cash,pricing governance, and approval workflows.
Proficiency in XSLT or Oracle CPQ's native template engine for quote document design.
Experience managing multiple CPQ environments and coordinating structured releasemigrations.
Preferred Qualifications
Oracle CPQ Cloud certification or Oracle-recognized training completion.
Experience integrating Oracle CPQ with Oracle ERP Cloud, Oracle Order Management, orOracle Revenue Management Cloud.
Familiarity with subscription billing, recurring revenue models, and renewal quotingwithin CPQ.
Experience with Oracle CPQ's Advanced Configurator for complex hardware/BOM-drivenproduct models.
Knowledge of Salesforce administration (objects, flows, profiles) to support the CRM–CPQintegration layer.
Exposure to middleware/iPaaS platforms (MuleSoft, Azure Logic Apps, Boomi) for CPQintegration scenarios.
Experience supporting large-scale sales organizations (500+ quoting users) or multi-region/multi-currency CPQ deployments.
Familiarity with Agile/Scrum delivery practices.
Competencies
Deep Platform Expertise:
Recognized authority on Oracle CPQ — consulted first forcomplex configuration challenges and platform decisions.
Business Acumen:
Strong understanding of sales processes, pricing strategy, and revenueoperations; able to bridge business intent and technical configuration.
Analytical Problem-Solving:
Skilled at diagnosing complex rule conflicts, pricingdiscrepancies, and integration failures with structured, data-driven approaches.
Stakeholder Communication:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description
Data Engineer (Contract) – India We are seeking a hands-on Data Engineer to build, enhance, and operate data pipelines and data products on AWS. This is a contract position based in India, working closely with onsite and offshore engineering partners to deliver reliable, well-governed datasets for analytics and reporting. The Impact: • Build and enhance ELT/ETL pipelines to ingest, transform, and curate data from multiple sources into clean, trusted datasets. • Develop and maintain data processing jobs using Spark and Python, with a focus on performance and reliability. • Implement and monitor data quality checks, reconcile issues, and partner with analysts to resolve data defects. • Translate requirements into technical tasks and deliver well-documented solutions, including runbooks and operational playbooks. • Support day-to-day operations of data pipelines—monitoring, incident triage, root-cause analysis, and meeting SLA targets. • Develop workflows and scheduling using MWAA (Airflow) and AWS-native services. • Collaborate effectively across time zones with onsite stakeholders and the India engineering team through clear communication and proactive status updates. The Minimum Qualifications: • Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience). • 7+ years of hands-on data engineering experience building and supporting production data pipelines. • Strong SQL skills (design, tuning, troubleshooting) and experience working with relational and analytical data stores. • 3+ years of coding/scripting experience with Python (Java/Scala a plus). • 3+ years of experience on AWS (e.g., S3, Glue, EMR, Lambda, IAM, CloudWatch, MWAA/Airflow). • 2+ years of experience with infrastructure-as-code and CI/CD practices (Terraform preferred). • 2+ years of experience with Spark; streaming experience with Kafka is a plus. • Experience leveraging AI tools (e.g., GenAI assistants) to improve productivity, with an understanding of secure and responsible usage. The Ideal Qualifications • Self-driven, delivery-focused, and comfortable working in a contract environment with clear milestones and timelines. • Curious and methodical—able to research new data sources, open-source tools, and ingestion patterns to propose practical approaches. • Strong operational mindset: observability, alerting, incident response, and continuous improvement to reduce pipeline failures. • Clear communicator with strong stakeholder management skills; able to surface risks early and provide crisp status updates. • Familiarity with domain areas such as Portfolio Management, Cyber Security, and ServiceNow reporting is a plus.
Responsibilities
Exp – 8 to 9 years
Hyd
Job Description
Data Engineer (Contract) – India We are seeking a hands-on Data Engineer to build, enhance, and operate data pipelines and data products on AWS. This is a contract position based in India, working closely with onsite and offshore engineering partners to deliver reliable, well-governed datasets for analytics and reporting. The Impact: • Build and enhance ELT/ETL pipelines to ingest, transform, and curate data from multiple sources into clean, trusted datasets. • Develop and maintain data processing jobs using Spark and Python, with a focus on performance and reliability. • Implement and monitor data quality checks, reconcile issues, and partner with analysts to resolve data defects. • Translate requirements into technical tasks and deliver well-documented solutions, including runbooks and operational playbooks. • Support day-to-day operations of data pipelines—monitoring, incident triage, root-cause analysis, and meeting SLA targets. • Develop workflows and scheduling using MWAA (Airflow) and AWS-native services. • Collaborate effectively across time zones with onsite stakeholders and the India engineering team through clear communication and proactive status updates. The Minimum Qualifications: • Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience). • 7+ years of hands-on data engineering experience building and supporting production data pipelines. • Strong SQL skills (design, tuning, troubleshooting) and experience working with relational and analytical data stores. • 3+ years of coding/scripting experience with Python (Java/Scala a plus). • 3+ years of experience on AWS (e.g., S3, Glue, EMR, Lambda, IAM, CloudWatch, MWAA/Airflow). • 2+ years of experience with infrastructure-as-code and CI/CD practices (Terraform preferred). • 2+ years of experience with Spark; streaming experience with Kafka is a plus. • Experience leveraging AI tools (e.g., GenAI assistants) to improve productivity, with an understanding of secure and responsible usage. The Ideal Qualifications • Self-driven, delivery-focused, and comfortable working in a contract environment with clear milestones and timelines. • Curious and methodical—able to research new data sources, open-source tools, and ingestion patterns to propose practical approaches. • Strong operational mindset: observability, alerting, incident response, and continuous improvement to reduce pipeline failures. • Clear communicator with strong stakeholder management skills; able to surface risks early and provide crisp status updates. • Familiarity with domain areas such as Portfolio Management, Cyber Security, and ServiceNow reporting is a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a dynamic and results-driven BFSI Account Manager to drive account farming,
growth, and penetration within our existing BFSI client portfolio while also identifying and
developing new opportunities. The role demands a strong understanding of banking and financial
services operations, coupled with proven experience working in large global BFSI organizations.
The ideal candidate will combine deep domain knowledge with a strong grasp of technology
solutions such as AI, Cloud Modernization, Cybersecurity, and Data/Analytics to position value
driven offerings. This role requires a client-focused professional with the ability to build trusted
executive relationships, identify opportunities, and drive sustained business growth.
Responsibilities
Responsibilities
• Drive revenue expansion within existing BFSI accounts through
upselling, cross-selling, and overall account growth.
• Map client organizations to identify and engage key stakeholders.
Identify new opportunities within existing BFSI accounts and drive end
to-end pursuit.
• Build strong, trusted relationships with client executives, decision
makers, and influencers across business and IT.
• Partner with delivery, solution, and leadership teams to align offerings
with client needs.
• Identify relevant RFPs, collaborate with internal teams, and develop
winning proposals and RFP responses.
• Position organization’s capabilities effectively across AI, Cloud,
Cybersecurity, and Data.
• Identify and research potential new BFSI clients to expand footprint.
• Leverage industry knowledge, networks, and events to generate leads
and build a strong pipeline.
• Provide market intelligence, account insights, forecasts, and strategic
growth plans to leadership.
Salary : Rs. 15,00,000.0 - Rs. 25,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies, ensuring the delivery of scalable and efficient software that meets unique business requirements. Your role is dynamic, requiring adaptability to evolving project needs and continuous enhancement of software performance and functionality. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and translate them into effective software solutions.- Maintain and improve existing software applications to enhance performance and user experience.- Document development processes, code changes, and technical specifications to support team knowledge sharing.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Full Stack Development.- Strong knowledge of front-end technologies including HTML, CSS, and JavaScript frameworks.- Experience with back-end development using Java and related frameworks.- Familiarity with database management and integration techniques.- Understanding of software development lifecycle and agile methodologies.- Ability to troubleshoot, debug, and optimize code for performance and scalability. Additional Information: - The candidate should have minimum 3 years of experience in Java Full Stack Development.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in collaborative environments that emphasize agile methodologies, ensuring the delivery of scalable and efficient software that meets unique business requirements. Your role is dynamic, requiring adaptability to evolving project needs and continuous enhancement of software performance and functionality. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to understand project requirements and translate them into effective software solutions.- Maintain and improve existing software applications to enhance performance and user experience.- Document development processes, code changes, and technical specifications to support team knowledge sharing.- Assist junior team members by providing guidance and support to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Full Stack Development.- Strong knowledge of front-end technologies including HTML, CSS, and JavaScript frameworks.- Experience with back-end development using Java and related frameworks.- Familiarity with database management and integration techniques.- Understanding of software development lifecycle and agile methodologies.- Ability to troubleshoot, debug, and optimize code for performance and scalability. Additional Information: - The candidate should have minimum 3 years of experience in Java Full Stack Development.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 2,45,700.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Overview
We are seeking an experienced ServiceNow HRSD Architect with deep expertise in HR Service Delivery (HRSD) and the Labor & Employee Relations (LER) module to join our team. The ideal candidate will architect, design, and deliver enterprise-grade ServiceNow HRSD solutions with a strong emphasis on Employee Relations case management and integrations with third-party HR systems. This role requires strong consultative skills, direct client engagement capability, and the technical depth to translate complex HR and ER business processes into scalable platform solutions.
Key Responsibilities
Solution Architecture & Design
· Lead end-to-end architecture and design of ServiceNow HRSD implementations including:
o Employee Service Center (ESC)
o HR Case & Knowledge Management
o Employee Document Management (EDM)
o Labor & Employee Relations (LER)
· Define solution blueprints, technical architecture documents, and integration design specifications
· Ensure solutions are aligned with ServiceNow best practices, platform governance, and security standards
· Lead discovery workshops, design sessions, and architecture review boards with client stakeholders
Labor & Employee Relations (LER) - Deep Expertise
· Architect and configure the ServiceNow LER module to support complex Employee Relations processes including:
o Employee complaints and grievances
o Workplace investigations (misconduct, harassment, policy violations)
o Disciplinary actions and performance management cases
o Accommodation requests (ADA, religious, medical)
o Ethics & compliance case management
o Separation and exit management
· Design case categorization, routing logic, and escalation workflows within LER
· Configure confidentiality controls, role-based access, and data privacy safeguards critical to ER case handling
· Build multi-party involvement workflows engaging HR Business Partners, Legal, Compliance, and management stakeholders
· Design LER dashboards, reporting, and analytics to support ER team operational oversight
· Advise clients on best practices for sensitive case handling within the platform, including audit trails and documentation management
Integrations
· Architect and deliver robust integrations between ServiceNow HRSD and enterprise HR/business systems such as:
o Workday (HCM, Recruiting, Payroll)
o SAP SuccessFactors
o Oracle HCM
o ADP, Ceridian, or other payroll/benefits platforms
o Legal case management systems or ethics hotline platforms (e.g., EthicsPoint / NAVEX)
· Design integration patterns using IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps
· Implement bi-directional data sync ensuring data integrity between ServiceNow and HR systems of record
· Define and document integration architecture including data mapping, error handling, and retry logic
· Ensure integrations adhere to data privacy and compliance requirements (GDPR, HIPAA, etc.) especially in the context of sensitive ER data
Client & Stakeholder Engagement
· Engage directly with HR leadership, Employee Relations teams, Legal, Compliance, and platform owners to gather requirements and validate designs
· Translate complex ER business processes and compliance requirements into platform-ready solutions
· Act as a trusted technical advisor to the client throughout the engagement lifecycle
ITSM (Nice to Have)
· Working knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request)
· Ability to design touchpoints between HRSD and ITSM — for example, IT provisioning tasks or access revocation triggered by ER case outcomes.
Responsibilities
Role Overview
We are seeking an experienced ServiceNow HRSD Architect with deep expertise in HR Service Delivery (HRSD) and the Labor & Employee Relations (LER) module to join our team. The ideal candidate will architect, design, and deliver enterprise-grade ServiceNow HRSD solutions with a strong emphasis on Employee Relations case management and integrations with third-party HR systems. This role requires strong consultative skills, direct client engagement capability, and the technical depth to translate complex HR and ER business processes into scalable platform solutions.
Key Responsibilities
Solution Architecture & Design
· Lead end-to-end architecture and design of ServiceNow HRSD implementations including:
o Employee Service Center (ESC)
o HR Case & Knowledge Management
o Employee Document Management (EDM)
o Labor & Employee Relations (LER)
· Define solution blueprints, technical architecture documents, and integration design specifications
· Ensure solutions are aligned with ServiceNow best practices, platform governance, and security standards
· Lead discovery workshops, design sessions, and architecture review boards with client stakeholders
Labor & Employee Relations (LER) - Deep Expertise
· Architect and configure the ServiceNow LER module to support complex Employee Relations processes including:
o Employee complaints and grievances
o Workplace investigations (misconduct, harassment, policy violations)
o Disciplinary actions and performance management cases
o Accommodation requests (ADA, religious, medical)
o Ethics & compliance case management
o Separation and exit management
· Design case categorization, routing logic, and escalation workflows within LER
· Configure confidentiality controls, role-based access, and data privacy safeguards critical to ER case handling
· Build multi-party involvement workflows engaging HR Business Partners, Legal, Compliance, and management stakeholders
· Design LER dashboards, reporting, and analytics to support ER team operational oversight
· Advise clients on best practices for sensitive case handling within the platform, including audit trails and documentation management
Integrations
· Architect and deliver robust integrations between ServiceNow HRSD and enterprise HR/business systems such as:
o Workday (HCM, Recruiting, Payroll)
o SAP SuccessFactors
o Oracle HCM
o ADP, Ceridian, or other payroll/benefits platforms
o Legal case management systems or ethics hotline platforms (e.g., EthicsPoint / NAVEX)
· Design integration patterns using IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps
· Implement bi-directional data sync ensuring data integrity between ServiceNow and HR systems of record
· Define and document integration architecture including data mapping, error handling, and retry logic
· Ensure integrations adhere to data privacy and compliance requirements (GDPR, HIPAA, etc.) especially in the context of sensitive ER data
Client & Stakeholder Engagement
· Engage directly with HR leadership, Employee Relations teams, Legal, Compliance, and platform owners to gather requirements and validate designs
· Translate complex ER business processes and compliance requirements into platform-ready solutions
· Act as a trusted technical advisor to the client throughout the engagement lifecycle
ITSM (Nice to Have)
· Working knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request)
· Ability to design touchpoints between HRSD and ITSM — for example, IT provisioning tasks or access revocation triggered by ER case outcomes.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :ServiceNow Architect Profiles - DLTJP00058694
